Snom 360 User manual

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Manual v3.60d English

01 May 2005

VoIP Phone snom 360

IP phone for superior communication

2

snom technology AG

Gradestr. 46

12347 Berlin, Germany

No part of this document may be reproduced, republished or

retransmitted in any form or by any means whatsoever, whether

electronically or mechanically, including, but not limited to, by way of

photocopying, recording, information recording or through retrieval

systems, without the expressly written permission of snom technology

AG.

snom technology AG reserves the right to revise this document and

make changes at any time and without the obligation to notify any

person and/or entity of such revisions and/or changes.

Trademarks

All other trademarks and registered trademarks are the property of their

respective owners.

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Foreword

Congratulations on the purchase of your snom 360 Voice over IP

telephone!

Telephony is part of our everyday life. Over a period of more than 100

years a form of communication has evolved which we feel cannot be

ignored. In spite of the new technology base of the snom 360, most of

its look and feel will be very familiar to you and you should be able to

use it intuitively.

On the other hand, the world of the Internet has opened a whole range

of new possibilities. Many users are using web browsers and own one or

more e-mail accounts. They will find it easy to manage the phone via its

web interface or to make a call to “sip:john@domain.de”, for example.

We are confident that developments in the computer industry will follow

those in the telecom world.

VoIP is not only about transporting speech over data networks. It is

about interoperability and breaking up a vertical market, as well as

streamlining business processes by seamlessly integrating the telephone

into computer networks and applications. With its technical flexibility,

our commitment to all open and relevant standards and our cooperation

with other vendors in the VoIP industry, the snom 360 represents a safe

investment for the future.

We would like to take this opportunity to wish you a great experience in

the VoIP world.

snom technology AG

Note to the reader

This manual describes the snom360 running in administrator mode.

The phone supports SIP protocol only!

The default password to reach the administrator mode is “0000” (four

times zero).

The current version of this manual can be obtained from:

http://www.snom.com

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Table of Contents

Table of Contents ...............................................................4

1. Installation .................................................................4

Delivery Content ..............................................................................................................4

Safety Information ...........................................................................................................4

Power supply................................................................................................................ 4

Setting up the Phone.....................................................................................................4

Wall Mounting ..............................................................................................................4

Adjusting the Handset Rest ............................................................................................4

Cleaning ......................................................................................................................4

Connecting the phone .......................................................................................................4

Keypad ...........................................................................................................................4

Initialization ....................................................................................................................4

Booting .......................................................................................................................4

Selecting the language ..................................................................................................4

DHCP Configuration.......................................................................................................4

Selecting the IP Address ................................................................................................4

Selecting the Netmask...................................................................................................4

Selecting the IP Gateway ...............................................................................................4

Selecting the DNS Server...............................................................................................4

Selecting the Tone Scheme ............................................................................................4

Selecting the Timezone .................................................................................................4

Logging on the first account ...........................................................................................4

2. Logon ..........................................................................4

Mobility...........................................................................................................................4

Logon Wizard...................................................................................................................4

Identity Handling .............................................................................................................4

Outgoing Identity .........................................................................................................4

Reregister User ............................................................................................................4

Edit User .....................................................................................................................4

Logoff User ..................................................................................................................4

Logoff All .....................................................................................................................4

Challenge/Authentication ..................................................................................................4

3. Basic Functions ...........................................................4

Idle State ........................................................................................................................4

Dialing ............................................................................................................................4

Input Modes.................................................................................................................4

Dialing a phone number.................................................................................................4

Dialing a SIP Address ....................................................................................................4

Dialing an IP Address ....................................................................................................4

Number guessing..........................................................................................................4

Terminating a call .........................................................................................................4

Incoming Call ..................................................................................................................4

Accepting a Call ............................................................................................................4

Denying/Blocking a Call ....................................................................................................4

Adjusting the Volume .......................................................................................................4

Mute / Unmute ................................................................................................................4

DND Mode on/off .............................................................................................................4

Handset / Handsfree / Headset ..........................................................................................4

Programmable Keys..........................................................................................................4

Line ............................................................................................................................4

Destination ..................................................................................................................4

Intercom .....................................................................................................................4

Park orbit ....................................................................................................................4

Table of Contents

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Shared Line .................................................................................................................4

DTMF ..........................................................................................................................4

Menu ..............................................................................................................................4

Adjusting the Display Contrast ...........................................................................................4

Ring Tones ......................................................................................................................4

About .............................................................................................................................4

4. Advanced Functions ....................................................4

Hold and Resume .............................................................................................................4

Transfer ..........................................................................................................................4

Direct Transfer .............................................................................................................4

Consultation Transfer ....................................................................................................4

Conference ......................................................................................................................4

Call Diversion ..................................................................................................................4

Diverting all calls ..........................................................................................................4

Divert when Busy .........................................................................................................4

Divert when not answered .............................................................................................4

On “busy” (CCBS) ......................................................................................................... 4

On “no response” (CCNR) ..............................................................................................4

DTMF Tones.....................................................................................................................4

Short Messages (SMS) ......................................................................................................4

Message Waiting Indication (MWI)......................................................................................4

Maintenance Menu ...........................................................................................................4

User/Administrator Mode ........................................................................... 4

Software Update....................................................................................... 4

Net Info................................................................................................... 4

Mem Info................................................................................................. 4

Reboot .................................................................................................... 4

Reset Values ............................................................................................ 4

Conducting a Software Update ...........................................................................................4

5. Call Register................................................................4

Phone Book .....................................................................................................................4

Adding an entry............................................................................................................4

Editing an entry ............................................................................................................4

Delete whole addressbook .................................................................................................4

Export ............................................................................................................................4

Import ............................................................................................................................4

Preview...........................................................................................................................4

Call Lists .........................................................................................................................4

Speed Dial.......................................................................................................................4

Dialing ........................................................................................................................4

Editing speed dial entries ...............................................................................................4

Deny List.........................................................................................................................4

Browsing .....................................................................................................................4

Adding a number ..........................................................................................................4

Removing a number ......................................................................................................4

6. Settings.......................................................................4

Settings via Phone............................................................................................................ 4

Settings via Web Browser..................................................................................................4

Settings Options ..............................................................................................................4

Setup Preferences.........................................................................................................4

Webinterface Language ............................................................................. 4

Language ................................................................................................ 4

Number Display Style ................................................................................ 4

Tone Scheme ........................................................................................... 4

MWI Notification ....................................................................................... 4

MWI Dial Tone.......................................................................................... 4

Use Headset Device .................................................................................. 4

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Use Backlight ........................................................................................... 4

U.S. date format....................................................................................... 4

Use Flash Plugin ....................................................................................... 4

Timeout................................................................................................... 4

Number redirect ....................................................................................... 4

Number busy ........................................................................................... 4

Ringer Device for Headset .......................................................................... 4

Default Ringer .......................................................................................... 4

Contact Type Specific Ringers ..................................................................... 4

Custom Melody URL .................................................................................. 4

Auto Answer ............................................................................................ 4

Auto Answer Indication.............................................................................. 4

Type of Answering .................................................................................... 4

Presence Inactivity Timeout........................................................................ 4

Call Line Identification Presentation (CLIP) ................................................... 4

Call Line Identification Restriction (CLIR)...................................................... 4

Setup Speed Dial ..........................................................................................................4

Setup Line1-7 ..............................................................................................................4

Display Name........................................................................................... 4

Account................................................................................................... 4

Password................................................................................................. 4

Registrar ................................................................................................. 4

Authentication Username ........................................................................... 4

Mailbox ................................................................................................... 4

Ringtone.................................................................................................. 4

Custom Melody URL .................................................................................. 4

Display text for idle screen ......................................................................... 4

Outbound Proxy........................................................................................ 4

Music on hold server ................................................................................. 4

Alert Info URL .......................................................................................... 4

User picture URL....................................................................................... 4

Music on hold Streaming URL ..................................................................... 4

Dial Plan String......................................................................................... 4

Q-Value................................................................................................... 4

Proposed Expiry........................................................................................ 4

Offer ICE ................................................................................................. 4

STUN Server (IP-addr:port)........................................................................ 4

STUN Binding Interval (seconds)................................................................. 4

Codec 1-7................................................................................................ 4

Packet size .............................................................................................. 4

RTP Encryption ......................................................................................... 4

Action URLs .................................................................................................................4

Setup Advanced ...........................................................................................................4

DHCP ...................................................................................................... 4

IP address ............................................................................................... 4

Netmask.................................................................................................. 4

Phone name............................................................................................. 4

IP Gateway .............................................................................................. 4

Domain ................................................................................................... 4

DNS Server 1 ........................................................................................... 4

DNS Server 2 ........................................................................................... 4

NTP Time server ....................................................................................... 4

Timezone................................................................................................. 4

User ....................................................................................................... 4

Password................................................................................................. 4

Authentication Scheme .............................................................................. 4

Table of Contents

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HTTP Proxy .............................................................................................. 4

HTTP port ................................................................................................ 4

HTTPS port .............................................................................................. 4

Register http contact ................................................................................. 4

Webserver connection type ........................................................................ 4

Call Completion ........................................................................................ 4

IDNA (RFC 3490) Support .......................................................................... 4

Action on Ethernet cable replug .................................................................. 4

Auto Dial ................................................................................................. 4

Number Guessing ..................................................................................... 4

Block URL Dialing...................................................................................... 4

Deny All(ways) Feature.............................................................................. 4

Challenge Response on Phone..................................................................... 4

Enable Intercom ....................................................................................... 4

Broadsoft Call Control Features ................................................................... 4

CMC (Client Matter Code) Feature ............................................................... 4

Dialog-Info Call Pickup............................................................................... 4

Call Waiting Indication............................................................................... 4

Dialtone during Hold.................................................................................. 4

Disconnect on On-hook.............................................................................. 4

Call join on Xfer........................................................................................ 4

Alert info playback .................................................................................... 4

AOC Amount Display ................................................................................. 4

AOC Pulse currency................................................................................... 4

AOC Cost/Pulse ........................................................................................ 4

Transfer on On-hook ................................................................................. 4

Block DND ............................................................................................... 4

Logon Wizard ........................................................................................... 4

Prefix ...................................................................................................... 4

Mute Microphone ...................................................................................... 4

Disable Casing Speaker ............................................................................. 4

DTMF echo on Speaker Phone..................................................................... 4

Call Released Notification ........................................................................... 4

Silence Suppression .................................................................................. 4

Dynamic RTP port start, Dynamic RTP port end ............................................. 4

Type of Service (TOS) ............................................................................... 4

DTMF Payload Type ................................................................................... 4

Network Identity (port).............................................................................. 4

SIP T1 (ms) ............................................................................................. 4

SIP Session Timer (s) ................................................................................ 4

Dirty Host TTL (s) ..................................................................................... 4

SIP Max Forwards ..................................................................................... 4

ENUM Suffix............................................................................................. 4

Use user=phone ....................................................................................... 4

Publish Presence....................................................................................... 4

Refer-To Brackets ..................................................................................... 4

Require PRACK ......................................................................................... 4

Offer GRUU .............................................................................................. 4

Offer MPO................................................................................................ 4

Filter packets from Registrar....................................................................... 4

Authentication for SIP Reboot ..................................................................... 4

Authentication for SIP Check-Sync .............................................................. 4

Session Refresher ..................................................................................... 4

Update Policy ........................................................................................... 4

Setting URL.............................................................................................. 4

Subscribe Config....................................................................................... 4

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Id and Priority .......................................................................................... 4

Syslog Server........................................................................................... 4

LCServer ................................................................................................. 4

Port ........................................................................................................ 4

Trusted Address ....................................................................................... 4

Administrator Mode................................................................................... 4

Administrator Password ............................................................................. 4

Administrator Password (Confirmation) ........................................................ 4

Upload Server Certificate ........................................................................... 4

Setup Software Update..................................................................................................4

Bootloader ............................................................................................... 4

Firmware ................................................................................................. 4

Status .........................................................................................................................4

7. Appendix .....................................................................4

Standard Conformance .....................................................................................................4

8. Index ..........................................................................4

Table of Contents

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1. Installation

Delivery Content

Please check whether the delivery contains the following parts:

− The base unit with display and keypad

− The handset

− The handset cable

− The power supply (optional)

Safety Information

Please read the following safety notices before installing or using your

snom phone. They are crucial for the safe and reliable operation of the

device.

Power supply

You have two options for providing the snom360 with power:

− An external power supply (5 V)

− Power feeding over the network cable (IEEE 802.3af compatible)

If you want to use an external power supply, use the one that is

included in the package. Other power supplies may cause damage to

the phone, affect its behavior or induce noise.

Setting up the Phone

Your snom360 is delivered with the footstand attached to the phone’s

bottom shell (shaded gray in Fig. 1). Place the snom360 on an even,

horizontal surface that gives the rubber pads a secure grip. Do not

place it on carpets or other materials containing fibers that could block

the air vents and cause overheating.

After connecting the phone (s. below, chap. Connecting the Phone), clip

the cords into the appropriate slots on the footstand or, in the case of

the handset cord, on the bottom shell of the phone (Fig. 2).

Fig. 1 Fig. 2

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Installation

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Wall Mounting

It is also possible to mount the snom360 on the wall. In order to do this, you detach

the footstand from the bottom shell and attach it in the appropriate position for wall

mounting, as described in steps 1 through 6, below.

CAUTION: Do not mount the additional keypad available for

the snom360 on the wall. If you wish to use the additional

keypad available for the snom360, you must place phone and

keypad on an even, horizontal surface, as described above.

(1) Turn the phone upside down (Fig. 3). Please, ensure that you do not damage

the display and/or its hinge and that you do not drop the receiver. You may

want to hold the phone in your lap or have a second person hold it.

Fig. 3 Fig. 4

(2) Lightly press the snap-fits of the footstand inwards (Fig. 3) and, at the same time,

tilt the footstand backwards and lift it from its anchorage in the mounting holes (Fig.

4).

(3) Rotate the footstand 180° around its vertical axis.

(4) Make sure that the handset cord has been clipped correctly into the groove on the

bottom shell of the phone, as shown in Fig. 4 and 6. Failure to clip the cord into the

groove will result in damage to the cord when the footstand is attached in the position

for wall mounting.

(5) Insert the outside, rear snap-fits into the mounting holes on the bottom shell (Fig

5, arrow no. 1). Tilt the footstand forward and downward until the snap-fits snap into

place in the mounting holes. Please, make sure that the four snap-fits have

securely snapped into the holes before mounting the phone on the wall.

Table of Contents

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Fig. 5 Fig. 6

(6) The slots on the footstand for the various cords can also be used when the phone

is mounted on a wall. After connecting the phone (see chap. Setting up the Phone,

above), form the cords into loops and gently press the long ends into the slots on the

footstand. The loops should not be too big, so that they will not hamper the secure

mounting of the phone on the wall, and not too small, so that the cords will not be

bent or broken (Fig. 6).

The delivery includes a template to be used for marking the position of the holes to be

drilled in the wall.

(Use wall plugs, if necessary, and screws with half-round head profiles (diameters of

screws dmax= 4.5 mm (0.1755”), diameters of heads dmax=8.5 mm (0.3315”).

The screws must protrude approx. 0.5 cm (0.195”) from the wall for easy wall

mounting of the phone.

Adjusting the Handset Rest

The speaker of the handset has a small, rectangular indentation that fits

over the rounded end of the plastic tab inserted into a slot on the top

shell of the phone. When the phone is mounted on the wall, the

handset must be placed on this rounded end to ensure that it will not

fall off.

Slide the tab out of the slot, as shown in Fig. 7, rotate it 180°, and slide

it back into the slot, as shown in Fig. 8.

Fig. 7 Fig. 8

Installation

12

Adjusting the Position of the Display

The position of the snom360’s display is adjustable up to an angle of

45° (Fig. 9 and 10).

Hold down the phone with one hand and adjust the display with your

other hand. Do not use too much force and do not pull, wrench, or twist

the display as this might damage or break the hinges.

Fig. 9 Fig. 10

Cleaning

To clean the snom360, use an anti-static cloth. Please avoid cleaning

liquids as they might damage the surface or internal electronics of the

phone.

Connecting the phone

First connect one end of the handset cable to the handset and then to

the jack labelled “ ” on the left-hand side of the phone’s bottom.

Next plug the Ethernet (network) cable into the RJ45 connector labelled

“”, and plug the other end into the network side to establish a data

link. The second RJ45 connector, labelled “ ”, is for daisy-chaining

further Ethernet devices without the need for a second Ethernet

connection line.

If you are using an external power supply, please insert the plug of the

power supply into the connector labelled “ ” next to the data line and

hook up the casing into the mains.

If you want to use a headset, it can be connected to the audio jack

labelled “ ” on the bottom side of the snom 360.

Clip the cords into the appropriate slots on the footstand or, in the case

of the handset cord, on the bottom shell of the phone (see Fig. 1 in the

chap. Setting up the phone).

Table of Contents

13

Keypad

The numeric keypad with the keys 0 to 9, *, and # is used to enter

digits and letters. Depending on the operating mode, different actions

can be performed (see the table below):

− Entry of digits only (e.g., when dialling a phone number)

− Typing in letters and digits by pressing the keys repeatedly

(similar to a cellular phone), etc.

Use the MENU key to call up the menu. To cancel actions or input,

use the CANCEL key . The ENTER key confirms actions, selections

and inputs. For navigation use the big round navigation key in the

middle.

Depending on the operating mode, the keys can have context-specific

meanings which are described in the manual.

The four soft keys located below the display are context-sensitive

function keys. Their current mapping is depicted with symbols in the

bottom line on the display.

The twelve keys on the right with LEDs / next to them are the

programmable function keys onto which different functionalities can be

mapped.

The keys of the numeric block in different operating modes:

Key Digits Lower case Upper case

0 (SPC)_0 (SPC)_0

1 .@1,?!-

/():;&%*#+<=>$[]

.@1,?!-

/():;&%*#+<=>$[]

Installation

14

Key Digits Lower case Upper case

2 abc2 ABC2

3 def3 DEF3

4 ghi4 GHI4

5 jkl5 JKL5

6 mno6 MNO6

7 pqrs7$ PQRS7$

8 tuv8 TUV8

9 wxyz9 WXYZ9

# or .

after

timeout

number guessing number guessing

* Toggles upper and lower case

Additionally, the following keys are available:

Key Description

Mute microphone on/off

Casing speaker on/off

Adjust volume (lower/higher)

Open phone book

Help

Main menu

Redial

Settings menu

Snom menu

Establish 3-party conference

Do not disturb mode on/off

Call hold/unhold

Call transfer

Record a call

Connect to Mailbox

LED for MWI (Message waiting indication)

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Initialization

Booting

The booting process comprises a series of different configuration steps that set up the

phone for future use by any user.

Selecting the language

The default language setting is English. On startup the phone offers you the option to

select the language of your choice. To change to a different language, use the

/ or / keys and press to confirm.

DHCP Configuration

If your network supports DHCP, then on boot-up press or when this screen

appears:

The phone has a built-in DHCP client. It will receive an IP address and other network-

related settings (Netmask, IP gateway, DNS server) from the DHCP server.

If, on the other hand, DHCP is not used, press in the screen above or on the

phone’s keypad. The user will subsequently be asked for the following settings:

Selecting the IP Address

The user can provide a static IP address for the phone if DHCP is not used. A valid IP

address appropriate to the network in which the phone is being used can be provided.

Installation

16

Selecting the Netmask

Similarly, the user will be asked to provide a Netmask. After entering the information,

confirm with .

Selecting the IP Gateway

If a valid Netmask has been provided, the user will be asked for the IP address of the

IP gateway. After entering the information, confirm with .

Selecting the DNS Server

The last item for this series of network-related configurations is the IP address for the

DNS server. After entering the information, confirm with .

Selecting the Tone Scheme

The user will then be asked for the tone scheme to be used on the phone. After

entering the information, confirm with .

Table of Contents

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Selecting the Timezone

The timezone to be used on the phone can also be selected by moving through the

different timezone options available in the menu and pressing to activate your

selection.

If the settings explained above are set up properly, the phone will ask for the first

account registration.

Logging on the first account

If no number is assigned to the phone yet, you will be prompted to type in your

account name. Confirm your input with .

This will be followed by the address of your registrar. The phone tries to guess the

correct registrar, so the display could show something like this:

Confirm your input with , and you will be asked if you want to use ENUM.

Installation

18

Choose either for ‘ENUM’ or for ‘no ENUM lookup’ respectively. If you have

chosen ENUM, you will be asked for the country code (e.g., 1 for the US) and your

area code (e.g., 987). ENUM means that the phone will look up if the E.164 numbers

(normal phone numbers) you dial have a mapping to a SIP URI so that a pure IP call

can be started instead of an IP/PSTN one. Regarding ENUM see also our whitepaper

“ENUM on snom phones”!

Confirm both of your inputs with .

The phone tries to register your given account name at the given registrar. The idle

screen is shown and, if no crossed box but a phone symbol is displayed in front of the

identity you have just configured, your registration has been successful.

When this state has been reached, the time and date are also shown on the display.

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2. Logon

Mobility

In business office environments, desktops are sometimes shared by

different employees at the same time or at different points in time (e.g.,

employees working different shifts, etc). The phones located at the

desktops need to be able to cater to this.

To ease the effort of assigning the appropriate phone number to the

phone for each different employee, the snom360 offers so-called

mobility features, which are described in the following subchapters.

Logon Wizard

If no number is assigned to the phone, it displays a logon screen.

After pressing a button, you will be prompted to type in your account

name.

After typing in your account name confirm your account with .

Type in your registrar, confirm again with .

The phone tries to register your given account name at the given

registrar. The idle screen is shown and the first line displays your

registration.

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Snom 360 User manual

Snom 360 User manual

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