Shure Update Utility
Shure Update Utility
Firmware and software management tool
Version: 7.0 (2021-E)
Shure Incorporated
2/20
Table of Contents
Shure Update Utility Shure Update Utility 3
Shure Update Utility 3
About Firmware 3
Firmware Versions and Compatibility 3
Quick Overview 3
Download the Application 4
Updating the SUU Application 4
Update Device Firmware 6
Download Firmware to the Computer 6
Connect Shure Devices to the Computer 7
Configure Network Settings on the Hardware 9
Upload New Firmware to the Devices 11
Updating a Portable Device 12
Interface Description 14
Control Bar 14
Update Devices Tab 15
Firmware Tab 16
Preferences 17
Troubleshooting 18
Additional Resources 18
Repairing a Failed Firmware Update 19
Unavailable Device 19
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Shure Update Utility
Shure Update Utility
Shure Update Utility
The Shure Update Utility (SUU) is an application used to update firmware for Shure devices. The application downloads new
firmwareversionsandstoresthemlocallyonthecomputer.Theupdatedversionsarethenavailabletosendtomultiplenet
worked devices at the same time.
About Firmware
Firmwareisembeddedsoftwareineachdevicethatcontrolsitsfunctionality.Periodically,newversionsoffirmwarearedevel
oped to incorporate additional features and enhancements. To take advantage of these improvements, new versions of the
firmware can be downloaded and installed using the Shure Update Utility (SUU) application.
Firmware Versions and Compatibility
ThefirmwareofallShuredeviceshastheformofMAJOR.MINOR.PATCH(e.g.,1.2.14).Toensureinteroperability,allcompo
nentsfromthesamemodelfamily(includingtransmitters)shouldbeupdatedtothesameMAJORandMINORfirmwarever
sion numbers (e.g., 1.2.x).
Quick Overview
The following is a quick overview of the SUU application interface. See Interface Description for more details on each .
① Check for Updates but
ton
Download new firmware versions to your computer.
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② Update Devices Tab
Displays connected Shure devices, their current firmware version, and the latest firmware on
thecomputer.Usethecoloreddotineachrowtoquicklycheckfirmwarestatusofeachde
vice:
Green: Device is up to date with latest version on the computer
Yellow: A newer version is available on the computer
Red: The device requires a firmware update to properly function
③ Firmware Tab Displays all firmware versions downloaded to the computer.
④ Send Updates Button Updates the selected devices with new firmware.
Download the Application
Download the Shure Update Utility from https://www.shure.com/suu.
Updating the SUU Application
Important: Before updating the application, make sure all firmware updates have completed, as the update can interrupt the
transfer of firmware to devices.
Open the Shure Update application on the computer that is connected to the Internet.
Go to the Help menu and select Check for Shure Update Utility Updates.
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Your web browser will direct you to the Shure website where the latest version of the Shure Update Utility is hosted.
Click Download.
Find the .zip file in your computer's Downloads folder and extract the contents.
Open the file and follow the prompts to remove the existing application and install the latest version of the SUU.
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Update Device Firmware
Use the Shure Update Utility (SUU) application to download new versions of firmware from the Shure web server and upload
them to devices.
Note: See Updating Portable section for Shure devices that don't connect directly to a computer, such as a wireless handheld transmitter.
Download Firmware to the Computer
Download the latest firmware versions from Shure using the SUU.
Connect the computer to the internet.
Open the SUU application.
Click on the Check for Updates...buttontoviewnewfirmwareversionsavailabletodownload.Whenthecomputeral
ready has the latest versions, the No Updates Found message displays.
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Select the desired versions and click the Downloadbutton.ThenewdownloadswillbeaddedtotheFirmwaretab,mak
ing them available to install on the device hardware.
Tip: Select All to download all new firmware.
Connect Shure Devices to the Computer
Shuredevicesconnecttoacomputerusingstandardnetworkingpractices.Followtheseguidelinesforthemostreliablecon
nection:
Connect devices in a "star" network topology (avoid daisy-chained connections)
Devices must be set to same subnet mask
Use only one DHCP server per network
Turn off other computer network interfaces not used to connect to the Shure device (including WiFi)
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Connection Examples
① Multiple Devices to a
Switch
Use a DHCP-enabled switch to connect multiple devices in a star configuration
② Device Directly to a
Computer
Connect the Ethernet or USB port on the Shure device to the computer
Select the Computer's Network Interface
To view or change the selected network interface card (NIC), follow the link on the Update Devices tab, or click Preferences
> Network.
Choosethecomputer'snetworkinterfacecard(NIC)thattheapplicationusestocommunicatewithShuredevices.Awirednet
work connection is required when updating a device's firmware.
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Select the network card that is on the same subnet as the devices connected to your computer. To verify they are the same,
opentheShureDeviceDiscoveryapplication,whichdisplaysallShurenetworkdevicesconnectedtothecomputer.TheIPad
dresses of the desired devices should match the NIC selection in the SUU.
Configure Network Settings on the Hardware
Devices are set by default to Automatic or DHCP mode, which is the recommended mode. This lets a DHCP server set device
IP addresses. If no DHCP server is present, the devices will use their default IP addresses. You can also manually define an IP
address or subnet mask for a device.
Network instructions for other Shure models can be found in your hardware guides.
Axient Digital Receivers
From the Device Configuration menu, go to Network Configuration.
Select the SETUP key, and then select NEXT.
Choose one of the following modes:
Automatic: Allows the IP address to be assigned automatically when connected to a DHCP server
Manual: Manually assign valid values for IP, subnet, and gateway
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Press ENTER to save.
AXT400
From the Util menu, select Network.
Turn the control wheel to select one of the following modes:
Automatic - Allows the IP address to be set automatically (commonly with a DHCP server).
Manual - Allows you to set an IP address or subnet.
TomanuallydefineanIPaddressorsubnet,pushthecontrolwheeltomovethecursortoanyofthefollowingparame
ters and turn the wheel to select a value:
IP (IP address) - Each octet of the subnet mask with a value of 255 indicates an octet of the IP address which all
devices and computers on the network must share. For example, with a subnet mask of 255.255.0.0, all devices
and computers must have the same first two octets of their IP addresses. All other octets must be unique per device
and computer.
Sub (Subnet mask) - The subnet mask of every device must match the subnet mask of your computer.
Select Enter to save.
UR4D
From the Util menu, select Network.
Turn the control wheel to select one of the following modes:
DHCP - Allows the IP address to be set automatically (commonly with a DHCP server).
Manual - Allows you to set an IP address or subnet.
TomanuallydefineanIPaddressorsubnet,pushthecontrolwheeltomovethecursortoanyofthefollowingparame
ters and turn the wheel to select a value:
IP (IP address) - Each octet of the subnet mask with a value of 255 indicates an octet of the IP address which all
devices and computers on the network must share. For example, with a subnet mask of 255.255.0.0, all devices
and computers must have the same first two octets of their IP addresses. All other octets must be unique per device
and computer.
Sub (Subnet mask) - The subnet mask of every device must match the subnet mask of your computer.
Select Enter to save.
The receiver reboots after you press ENTER to accept network parameter changes. Additionally, in dual models, these settings affect both receivers (the dual
receiver is treated as a single network device).
P10T
From the Util menu, select Network, then Setup.
Turn the control wheel to select one of the following modes:
Automatic - Allows the IP address to be set automatically (commonly with a DHCP server).
Manual - Allows you to set an IP address or subnet.
TomanuallydefineanIPaddressorsubnet,pushthecontrolwheeltomovethecursortoanyofthefollowingparame
ters and turn the wheel to select a value:
IP (IP address) - Each octet of the subnet mask with a value of 255 indicates an octet of the IP address which all
devices and computers on the network must share. For example, with a subnet mask of 255.255.0.0, all devices
and computers must have the same first two octets of their IP addresses. All other octets must be unique per device
and computer.
Sub (Subnet mask) - The subnet mask of every device must match the subnet mask of your computer.
Select Enter to save.
ULXD Receivers
To access menus, select ENTER.
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Turn the control wheel to navigate to the UTILITIES menu, and then press ENTER.
Select NETWORKING, then CTRL NETWORK.
Turn the control wheel to select one of the following modes:
DHCP - Allows the IP address to be set automatically (commonly with a DHCP server).
Manual - Allows you to set an IP address or subnet.
TomanuallydefineanIPaddressorsubnet,pushthecontrolwheeltomovethecursortoanyofthefollowingparame
ters and turn the wheel to select a value:
IP (IP address) - Each octet of the subnet mask with a value of 255 indicates an octet of the IP address which all
devices and computers on the network must share. For example, with a subnet mask of 255.255.0.0, all devices
and computers must have the same first two octets of their IP addresses. All other octets must be unique per device
and computer.
Sub (Subnet mask) - The subnet mask of every device must match the subnet mask of your computer.
Select Enter to save.
QLXD4
When setting an IP address or subnet address, each of the 4 octets must be edited individually. The following diagram shows
how the groups are mapped to the receiver display:
Press menu while holding the enter button to access the advanced menu.
Press the menu button to navigate to the IP menu.
Use the arrow buttons to set the mode to St (static) and press enter.
Use the arrow buttons to edit the first group. Press enter to save and continue to the next group.
Use the arrow buttons and enter button to edit the remaining 3 groups.
When group 4 has been edited, the display will show the subnet mask menu. Use the arrow buttons to scroll and select
a preset value for each of the subnet mask groups.
When finished, press enter to save settings.
Upload New Firmware to the Devices
Push the updated firmware from the computer to the connected devices. Wait until the update processes is complete before
turning off or disconnecting any devices.
Open the Update Devices tab to view all Shure devices connected to the computer.
Select each device that will receive a firmware update.
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Select a firmware version for each device under the Version to Install column. The newest version downloaded to the
computer is selected for the update by default, though you can use an older version by double-clicking and selecting
from the drop-down.
Begin the update by selecting the Send Updates... button. The devices are not available for use during the update
process.
Close out of the window once the process is complete.
Updating a Portable Device
Firmware for portable Shure devices, such as transmitters or receivers, is either updated directly through the SUU, or via IR
sync with a networked device. The networked device hosts a firmware package for the supported portable device, which is
transferred over dedicated IR ports on both devices.
Note: Exact steps may vary per device, see the user manual for exact details.
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For best results, ensure the same firmware version is uploaded to all components of the system.
Connect the networked device to the computer. The networked device hosts a firmware package for the supported
portable device.
Open the Update Devices tab in the Shure Update Utility.
Scroll to the networked device and select the firmware package for the portable device.
Tip: For best results, ensure the same firmware version is uploaded to all components of the system.
Select Send Updates... to send the update package to the host device.
Navigate to the portable firmware update screen on the host device. (Varies per model.)
To upload the new firmware, align the IR port of host device with the IR port of the portable device.
StartthefirmwaretransferandholdtheportabledeviceinfrontoftheIRportofthehostdevice.Theprogresswilldis
play on the front panel of the host device.
Forupdatessentthroughanetworkedchargingstation,ensurethestationisconnectedtothecomputer,botharecon
nected to the same network, and all portable devices are docked securely. Then, select the device in the SUU and click
Send Updates… to deliver the firmware package through the host device to the portable device.
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The portable device may reboot after receiving the new firmware.
CAUTION! Do not interrupt the power source from the device while it is rebooting.
Interface Description
Control Bar
① Check for Updates Displays new firmware versions available to download to the computer.
② View Menu
EventLog:Displaystimestampedeventsregardingdownloadingfirmwareandupdat
ing devices.
Firmware and Network Summary Report: View firmware and network information for all
hardware connected to the SUU.
③ Tools Menu
CheckforUpdates:Displaysnewfirmwareversionsavailabletodownloadtothecom
puter.
Preferences: Customize update settings and select the computer's network interface
card (NIC) used to update the devices.
④ Help Menu
Launches the Help document for the application.
Download new versions of the SUU application.
LinkstoreleasenotesontheShurewebsitetoprovidedetailsonnewfeatures,im
provements and additional notes for each firmware version.
View the current application version.
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Update Devices Tab
① Device List
Displays all Shure devices by model that are networked to the computer. Device IDs are
customizable from the device's control software.
Tip: Hover over a device's Device ID to view its IP address, and right-click to copy it.
② Current Version
The firmware version currently installed on the device. The colored circle indicates the status
of the firmware:
Green: Device is up to date with the latest firmware version that is downloaded to the
computer.
Yellow:Anewerfirmwareversionhasbeendownloadedtothecomputerandisavail
able to upload to the device.
Red: The device requires a firmware update for proper functionality.
③ Version to Install
Drop-down window enables the selection of any firmware version that has been downloaded
to the computer. A dash (-) appears until the device is selected to receive an update.
④ Select Checkbox Selects or deselects the device to receive a firmware update.
⑤ Select All/None Selects or deselects all devices in the Device List to receive a firmware update.
⑥ Send Updates Button Updates the selected devices to the specified firmware versions.
⑦ Identify Devices Right-click a device in the list and select "Identify." The device LEDs will flash.
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Firmware Tab
① Firmware List
Displayseachfirmwareversiondownloadedtothecomputer.Rightclickforthefollowingop
tions:
Export the firmware version as a .pack file
Delete the firmware version from the computer
View version release notes on the Shure website
Tip: A blue dot indicates that the version has been recently downloaded.
② Import Button Imports firmware versions from a local file or an external hard drive to the SUU firmware tab.
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Preferences
Go to Tools > Preferences to adjust application settings.
Updates
Customize the workflow of the application:
Enable background check to automatically find new firmware updates from the Shure
web server
Select all new firmware versions when checking for updates
Select all discovered devices when sending updates
Network
Use the Interface tab to select the computer's network interface controller (NIC) to be
used by the Update Utility. Firmware updates are only supported via a wired interface
connection.
In the Remote Devices tab, check Enable discovery of remote devices to allow the SUU
to connect devices on different subnets by IP address.
Enter IP addresses and comments, one line at a time
Valid IP addresses will appear in black text
Invalid/unrecognized IP addresses display as red
Blue text indicates a comment
Log Rotation Adjust the number of event log files stored by the computer.
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Troubleshooting
Beforetroubleshooting,ensureareliablenetworkconnectionandconstantpowersupply.Followtheseguidelineswhentrou
bleshooting an issue:
Power on all devices
Connect the computer and devices to the same network and set to the same subnet
Turn off other network interfaces not used to connect to the device (including WiFi)
Check that firewall settings are not blocking the Shure Update Utility
Check that DHCP server is functioning (if applicable)
Additional Resources
For additional Troubleshooting assistance or further information on complex installations, contact Shure to speak with a support
representative. In the Americas region, call Systems Support group at 847-600-8541. For users in other locations, go to
www.shure.com to find support contact for your region.
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Repairing a Failed Firmware Update
If an error occurs during the update process, a recovery file is generated to prepare the device for a normal firmware update
that will restore functionality.
Use the Repair Corrupt Devices button that appears if an update fails.
Upload recovery firmware by selecting Repair Corrupt Devices.Closethewindowwhentherecoveryprocedurecom
pletes.
TherecovereddevicewilldisplayintheUpdateDevicestabwithareddot,indicatingthatafirmwareupdateisre
quired.
Perform a normal firmware update to restore device functionality.
Unavailable Device
The SUU prevents a device from updating when it is flagged as unavailable in the Update Devices tab. The event log contains
more details. To open the event log, choose View > Event Log.
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