Check before reporting a failure
If these signs are shown when running the product, please check again.
It may not be product failure.
- for safety, turn off the power,
unplug electrical outlet
- separate an adapter
- contact a store where you
bought the product or
service center to take measures
Safety
inspection
Tips for safety inspection for the long term use of the product.
Are these
symptoms
are shown?
Check Step
Stop
using the
product
when you
spot these
signs
** do not disassemble
or x voluntarily
** If the product still shows continuous signs of trouble after these measures,
contact consumer center; please, do not disassemble or x voluntarily.
It seems it is not possible to turn
on the product
- Check to see if product and adapter/outlet are properly connected
to each other.
- Plug in another product’s power cord to the outlet and observe.
If another product is not functioning, please, x the outlet.
Power turns off automatically
- Check to see if product and adapter/outlet are properly connected
to each other. Fix the outlet if it is connected loosely.
- Plug in another product’s power cord to the outlet and observe.
If another product is not functioning, please, x the outlet.
- Check if the adapter is overheated or has a burning smell.
Change the adapter if it is.
Product looks spotted.
- Turn the power off and change the lm.
- Check to see if there are foreign materials or nger prints.
- With cotton gloves on, wash the spot out with soft cloth tapped
in water or industrial alcohol.
Light is ickering
- Check to see if product and adapter/outlet are properly connected
to each other.
- Check adapter and see if the cables are properly connected.
Looks like the color is fading
Illumination is not uniform
- Turn off the power and check to see if the area where the product
is installed is at.
- Installing product in not at area may result in light leaking due to
twisting the product or LED being not properly connected.
Please, install product on the at surface.
- not possible to turn the product on
- there is a burning smell or smoke
- a foreign material or water is inside the product
- only a half of the product emits the light
- the light is ickering
- there is a strange noise coming out from
the product
- the light is ickering for a long time after
turning it on
- there are more signs that are not explained above