Raymar-Telenetics 3460 User manual

3460 Fast’R User Guide

The products and programs described in this User’s Guide are licensed products of

Raymar-Telenetics. This User’s Guide contains proprietary information protected by

copyright, and this User’s Guide and all accompanying hardware and documentation are

copyrighted.

Raymar-Telenetics does not warrant that the hardware will work properly in all

environments and applications, and makes no warranty and representation, either implied

or expressed, with respect to the quality, performance, merchantability, or fitness for a

particular purpose.

Information in this User’s Guide is subject to change without notice and does not

represent a commitment on the part of Raymar-Telenetics. Raymar-Telenetics assumes

no responsibility for any inaccuracies that may be contained in this User’s Guide.

Raymar-Telenetics makes no commitment to update or keep current the information in

this User’s Guide, and reserves the right to make changes to this User’s Guide and/or

product without notice.

No part of this manual may be reproduced or transmitted in any form or by any means,

electronic or mechanical, including photocopying, recording, or information storage and

retrieval systems, for any purpose other than the purchaser's personal use, without the

express written permission of Raymar-Telenetics.

7325 Roseville Road

Sacramento, California 95842

Tel: 800-695-1951 Direct: 916-783-1951

Fax: 916-783-1952

Web site: www.raymarinc.com

0065-5600-002 Raymar Information Technology Limited Wararnty 9/12/2008

Rev. B Page 1 of 1

Raymar Information Technology, Inc.

Limited Warranty

One Year Limited Hardware Warranty

Raymar Information Technology, Inc., dba Raymar-Telenetics, warrants their products against defects in hardware, material and

workmanship under normal use for one (1) year from the date of purchase. Raymar will, at no charge, either repair the product (with

new or reconditioned parts), or replace it (with a new or reconditioned product). Repaired replacement products are warranted for

either 90 days or the remainder of the original warranty period, whichever is longer. This warranty extends to the original end-user

only.

What This Warranty Does Not Cover

This warranty does not cover: (a) software; (b) installation or service of the product; (c) conditions resulting from consumer damage

such as improper maintenance or misuse, abuse, accident or alteration; (d) all plastic surfaces (including display screens) and all

other exposed parts that are scratched or damaged due to normal use; (e) operation of our products with equipment not supplied by

Raymar (f) products which have had the serial number removed or made illegible; or (g) products rented to others. This warranty

applies only to hardware products manufactured by or for Raymar Information Technology, Inc. and identified by the Raymar-

Telenetics trademark, trade name or product identification logo affixed to them. Refer to the Service and Support section of the

User’s Guide for service after the warranty expires. No warranty is made as to coverage availability or grade of service provided by

the carrier.

General Provisions

This warranty sets forth Raymar’s entire hardware responsibilities regarding this product. Repair, replacement or refund of the

purchase price is at Raymar’s discretion. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES,

IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS

FOR A PARTICULAR PURPOSE, AND ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL

RAYMAR BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, FOR ANY LOSS OF USE,

LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS, OR OTHER INCIDENTAL, SPECIAL

OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THIS RAYMAR PRODUCT, TO THE

FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW. WITHOUT LIMITING THE FOREGOING, RAYMAR SHALL HAVE NO

LIABILITY FOR ANY DATA STORED IN OR USED WITH THE PRODUCT, INCLUDING THE RECOVERY COSTS OF SUCH

DATA OR PROGRAMS.

State Law Rights

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR

LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS. THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT

APPLY TO YOU. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Provincial Law Rights

SOME PROVINCIAL LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, THE

EXCLUSION OR LIMITATION OF WARRANTY COVERAGE IN CERTAIN SITUATIONS. SOME OF THE ABOVE

LIMITATIONS OR EXCLUSIONS CONTAINED IN THIS LIMITED WARRANTY MAY NOT APPLY TO YOU. This warranty gives

you specific rights, and you may have other rights which vary from province to province.

How To Use Raymar’s Limited Warranty Service

To take advantage of this warranty, you must do the following:

• If you are having trouble with your product, contact Raymar service using the appropriate number from the Service and Support

section of the User’s Guide. If it is determined that your product requires service, you will be issued a Return Materials

Authorization (RMA) form.

• Pack the defective product securely for shipping. Include only the units pre-approved by service on your RMA form.

• This warranty is void if the product is damaged in transit, you must insure your shipment.

• Ship the defective product, proof of date of purchase, and the RMA form to the address specified.

• Display your RMA number prominently on the outside of the shipping box. Customer is responsible for freight in, door to door.

Raymar is responsible for return shipping costs.

• To ensure prompt service, please write on the RMA form a brief description of the problem you are experiencing with the

product.

Raymar Information Technology, Inc.

7325 Roseville Road

Sacramento, CA 95842

Service Hotline (800) 747-1522

http://support.telenetics.com or e-mail to [email protected]

3460 Fast’R

Notices

2009 Raymar Information Technology, Inc.

7325 Roseville Road

Sacramento, CA 95842

800-695-1951

Proprietary Material

Information and software in this document are proprietary to Telenetics

Corporation (or its Suppliers) and without the express prior permission

of an officer of Telenetics Corporation, may not be copied, reproduced,

disclosed to others, published, or used, in whole or in part, for any

purpose other than that for which it is being made available.

This document is for information purposes only and is subject to change

without notice.

Part No.: TEL– T0022-01, Rev A

Publication Code: DS

First Printing: January 2001

This manual is current for Release 5.1 of the 3460 Fast’R Modem.

3460 Fast’R

iii

Chapter 1, Hardware Installation

Introduction ..................................................................................... 1-1

Installing a Stand-Alone Modem .................................................... 1-3

Safety and Operational Notices ................................................. 1-7

Installing an AccessWay Enclosure .............................................. 1-10

Checking AccessWay Enclosure Shipment ............................. 1-10

Site and Power Preparation ...................................................... 1-10

Installing the Enclosure in an Equipment Rack ...................... 1-15

Cabling an AccessWay Enclosure ........................................... 1-16

Cabling One or More Enclosures to a Computer .................... 1-18

Modem Addresses in Multiple-Enclosure Configurations ...... 1-20

Installing/Removing Modem Cards .............................................. 1-21

Installing a Modem Card ......................................................... 1-21

Removing a Modem Card ........................................................ 1-23

Power Modules ............................................................................. 1-24

AC Power Module ................................................................... 1-24

DC Power Module ................................................................... 1-25

Installing a Second DC Power Module ................................... 1-29

Chapter 2, Basic Modem Setup

Introduction ..................................................................................... 2-1

Before You Start .............................................................................. 2-1

Asynchronous Operation ................................................................ 2-2

Entering Commands to the Modem ........................................... 2-2

Setting Up for Asynchronous (Dial) Operation ......................... 2-2

Leased-Line Synchronous Operation .............................................. 2-3

Chapter 3, Advanced Modem Setup

Modem Configuration and Commands ........................................... 3-1

What is the Configuration? ........................................................ 3-1

Issuing AT Commands ............................................................... 3-1

Issuing Network Management Commands ................................ 3-2

What Are Option Sets? .............................................................. 3-2

Managing Option Sets .................................................................... 3-2

Selecting and Customizing Option Set 1 ................................... 3-3

Selecting and Customizing Option Set 2 ................................... 3-4

Option-Set Parameter Default Options ...................................... 3-5

AT Commands for Modem Tasks .............................................. 3-7

Non-Option Set Parameters ....................................................... 3-9

Access Security Functions ............................................................ 3-13

Password Verification on Connection ...................................... 3-13

Configuration and Phone Number Access Restriction ............ 3-14

Outbound Dial Restriction ....................................................... 3-15

Quiet Answer ........................................................................... 3-15

Access Security AT Command Summary ............................... 3-15

Configuring a Remote Modem (AT

*

RA) ................................... 3-16

Network Management (AT

*

NE) ................................................. 3-18

Configuring Modems for Restoral ................................................ 3-21

3460 Fast’R

iv

Chapter 4, Fast’RVu

Introduction ..................................................................................... 4-1

Getting Started With Fast’RVu ........................................................ 4-2

Language Options ...................................................................... 4-3

Specifying a Modem in Fast’RVu .............................................. 4-3

Useful Information .................................................................... 4-5

Viewing and Setting Modem Options ............................................. 4-6

Checking Device, Circuit, and Signal Status .................................. 4-7

Entering Commands ....................................................................... 4-8

Executing Line and Modem Tests ................................................. 4-10

Using Fast’RVu to Communicate With a Remote Modem ........... 4-11

Downloading Modem Software .................................................... 4-12

Chapter 5, Troubleshooting Problems and Improving

Performance

Troubleshooting Steps ..................................................................... 5-1

Troubleshooting Actions ................................................................. 5-2

Running Diagnostic Tests ............................................................. 5-10

Appendix A, Regulatory Information

In This Appendix ........................................................................... A-1

EEC Directive Conformity ............................................................. A-2

CE Marking .............................................................................. A-2

Regulatory Marking ....................................................................... A-4

Country Statutory Statements: Canada .......................................... A-4

Industry Canada Equipment Attachment Limitations .............. A-4

Country Statutory Statements: U. K. ............................................. A-6

Country Statutory Statements: U. S. A. ......................................... A-7

Product Safety Regulatory Marking .............................................. A-9

Appendix B, Attention (AT) Commands

In This Appendix ............................................................................B-1

AT Command Set ............................................................................B-1

Options Stored in Status (S-) Registers ........................................B-29

Result Messages and Codes ..........................................................B-32

Appendix C, Specifications

In This Appendix ............................................................................C-1

Physical Characteristics ..................................................................C-1

Operating Modes .............................................................................C-2

Environmental Limits ....................................................................C-2

Electromagnetic Compatibility .......................................................C-3

AccessWay Enclosure Power Supply and Power Requirements ....C-3

Connectors and Interfaces ...............................................................C-5

AccessWay Enclosure Connectors and Interfaces .....................C-5

Stand-Alone Modem Connectors and Interfaces .......................C-9

Compatibility ................................................................................C-17

3460 Fast’R

v

Appendix D, Four-Button/LCD User Interface

Introduction .................................................................................... D-1

Menu Organization—Categories, Parameters, and Options .......... D-2

Using the Front-Panel User Interface ............................................ D-3

LCD Display ............................................................................. D-3

Control Buttons ........................................................................ D-3

Status LEDs .............................................................................. D-4

Return Procedures

3460 Fast’R

vii

About This Guide

Introduction

This guide describes Telenetics 3460 Fast’R Modem hardware and

software installation and operation.

Audience

This manual is intended for operators of the Telenetics 3460 Fast’R and

Fast’R Plus Modem.

Other Documentation

For more modem information, refer to the 3460 Fast’R Modem

Reference Guide (Part No. TEL–T0022), which you can download from

the Raymar-Telenetics web site (www.raymarinc.com). The

Reference Guide also provides:

• Equipment service, repair, and return information

• Contact information for billing and training questions

• Contact information for ordering additional documentation

Special Notices

The following notices emphasize certain information in the guide:

IMPORTANT: Emphasizes significant procedural information.

Caution

Warns you against damage to software,

hardware, or data.

Mise en Garde

Une mise en garde vous fournit des

informations qui, si elles ne sont pas observées,

peuvent se traduire par des dommages pour le

logiciel, le matériel ou les données.

3460 Fast’R

viii

Vorsi cht

Ein Vorsichtshinweis macht Sie darauf

aufmerksam, daß Nichtbefolgung zu Software-,

Hardware- oder Datenschäden führen kann.

¡Precaución!

La precaución le ofrece información, que de no

cumplirse, puede derivar en posibles daños

tanto para el software y el hardware, como para

ambos.

Warning

Warns you against physical injury.

Avertissement

Un avertissement constitue le message le plus

sérieux, indiquant que vous pouvez subir des

blessures corporelles.

Warnung!

Eine Warnung ist der ernsthafteste Hinweis auf

Körperverletzungsgefahr.

¡Advertencia!

Una advertencia es un aviso importante, que le

advierte sobre la presencia de un

inminente peligro.

3460 Fast’R

ix

Trademarks

The following are trademarks or registered trademarks of their

respective companies or organizations.

All other brand and product names are trademarks or registered

trademarks of their respective owners.

Mark Company/Organization

AT Hayes Microcomputer Products, Inc.

Windows Microsoft Corporation

xi

Telenetics Customer Information

If you have questions or problems, or you need assistance with

technical, sales, or billing matters, please call our Customer Support

Center: (916) 831-1951.

To Access the Telenetics World-Wide Web Site

Company and product information can be found on our Web site at:

http://www.raymarinc.com

1-1

Chapter 1

Hardware Installation

Introduction

The Telenetics 3460 Fast’R or 3460 Fast’R Plus modem provides

reliable data communication to meet a wide variety of networking

requirements.

The 3460’s formations include:

• A stand-alone formation with either:

— A modem that supports a two-wire leased-line or dial-line

connection

— A modem that supports a two- or four-wire leased-line

connection or a dial connection

Some stand-alone modems have an LCD display and four

menu-navigation buttons, so you can set configuration options

and monitor operation by directly accessing the modem.

• An Accessway enclosure-card formation with either:

— A pair of modems that support two-wire leased-line or

dial-line connections

— A modem that supports a two- or four-wire leased-line

connection or a dial connection

The 3460’s features include:

• Synchronous and asynchronous communication in one unit, with

two preset configurations for typical applications

• Automode with telephone-number linking and auto-redial

• ITU TS Compliance to V.34, V.32bis, V.32, V.29, V.27ter, V.23,

V.22, V.22bis, V.21, V.17, Bell 212A, Bell 103

• Synchronous data rates up to 33.6 KBPS and asynchronous data

rates up to 230.4 KBPS

• Industry-standard error detection and data compression

• Hayes AT and V.25bis support

• Automated software download and flash memory for easy

upgrades

3460 Fast’R

1-2

• V.54 diagnostic test suite

• LED displays that indicate modem activity

• Light bar displays (stand-alone modem only) that indicates line,

data, and link-utilization rates

• Support for the Telenetics/Motorola 9000 Open Management Sys-

tem (OMS) Network Management System

• Support for secondary-channel modem management

• Restoral: automatic rerouting of data traffic to the PSTN, over a

two-wire dial line, for backup of critical leased-line applications

when a leased line fails or signal quality deteriorates. Restoral is

available on units that support four-wire leased-line operation.

• LCD display and menu-navigation buttons, on some stand-alone

modems

3460 Fast’R

1-3

Installing a Stand-Alone Modem

In the shipping carton, locate the items shown in Figur e1-1.

Figure 1-1. 3460 Fast’R Stand-Alone Modem Parts

Installing a Stand-Alone Modem

Step Action

1. Compare the modem package contents to Figur e1-1. If a part is

missing, contact your nearest Telenetics representative, or:

• In the U.S.A.—Raymar Information Technology, Inc., 7325

Roseville Road, Sacramento, CA 95842.

• Outside the U.S.A.—Telenetics distributors are listed on our

Web site, at: http://www.raymarinc.com

2. Plug the modem power-transformer cable into the modem’s

AC~ connector and then into a power supply outlet.

3. Connect a cable from a computer serial port to the modem’s

DTE connector.

This

User's Guide

Ferrite Beads (2)

RJ11 Telco

Cable

Power Transformer

3460 Fast'R Stand-Alone Modem

(With Some Units)

(Some modem front panels

differ from the one shown.)

3460 Fast’R

1-4

4. If ferrite beads are included with your modem, install them on

both telephone cables:

a) Snugly wrap the cable once completely around the

bead (Figure 1-2).

b) Set the cable into the bead cutouts. Ensure that 2.5 to

4 cm of the cable extend from the bead (on the end you

insert into the modem connector).

c) Snap the bead closed. You can reopen and close it to

reset the cable.

5. For two-wire leased-line or dial-line modems:

a) Plug the telephone cable into the modem’s LINE

connector (Figur e1-3) and to the telephone wall jack .

b) To use a telephone set on the same line as the modem,

ensure that the ferrite bead (if included) is installed on

the cable; then plug it into the modem’s PHONE

connector.

For two- or four-wire leased-line/dial-line modems:

a) Optionally, plug an analog dial line telephone cable

into the modem’s PHONE LINE connector

(Figure 1-3) and to the telephone wall jack.

b) Ensure that the ferrite bead (if included) is installed on

a leased-line cable; then plug it into the modem’s

LEASE connector.

6. Set the modem power switch to the On (1) position. The modem

executes self-tests. A modem indicates test results as follows:

• Successful completion: MR LED steady on.

• A problem by setting LEDs in one of these ways:

— MR: slowly blinking. TR: on. OH: off. CD: off.

— MR: off. TR: on. OH: on. CD: on.

You can also check self-test completion with Fast’RVu. Select

Status, then select:

• EIA to display DCD, DTR, DSR, CTS, and RTS signal states

• Device to display rate and mode parameters that describe the

modem’s current state

Note the LED pattern. Report any problem to Telenetics

Support.

7. Stand-alone modem hardware installation is complete.

Go on to Chapter 2, Basic Modem Setup, or Chapter 3,

Advanced Modem Setup.

Installing a Stand-Alone Modem

(continued)

Step Action

3460 Fast’R

1-5

Figure 1-2. Ferrite Bead Installation

Cable Looped Once

Around Bead

To Modem Connector

Cable

2 - 4 cm

3460 Fast’R

1-6

Figure 1-3. Modem Rear Panel and Cable Connections

Power

Optional Fast’RVu

Connectors. See Chapter 4.

(A) Modems that support two-wire

leased- or dial-line connections

DTE

.

IN

OUT

NM 1 0

I

LINE LEASE

PHONE

AC~

DTE

.

IN

OUT

I

LINE PHONE

AC~

(B) Modems that support two- or four-

wire leased-line/dial-line connections

Connect to Fast’RVu in either of these ways:

• With NC cables, shown in (A)

• With data cables, using logical secondary channel

NM

1 0

Transformer

Power

Transformer

3460 Fast’R

1-7

Safety and Operational Notices

Power Transformer

Warning

The stand-alone modem is for use with an approved power

transformer, available only from Telenetics Corporation.

Avertissement

Le modem autonome doit être utilisé avec un transformateur

de courant homologué, disponible uniquement auprès de

Telenetics Corporation.

Warnung

Das freistehende Modem ist mir einem zugelassenen,

ausschließlich von der Telenetics Corporation. erhältlichen

Leistungstransformator zu verwenden.

Connecting Ports

Warning

Ports that are capable of connecting to other apparatus are

defined as SELV. To ensure conformity with EN60950 -

ensure that these ports are only connected to ports of the same

type on other apparatus.

Warning

Les ports qui sont susceptibles d’être connectés à des

équipements sont désignés comme TBTS. Pour garantir la

conformité à la norme EN 60950, n’interconnecte ces ports

qu’avec des ports du même type sur des autres matériels.

Warning

Anschlusse, die mit anderen Geraten verbindet werden

konnen, sind als SELV beschrieben. Um Konformitat mit EN

60950 zu versichern, sichern Sie es, daß diese Anschlusse nur

mit den des selben Type auf anderen Geraten verbindet

werden.

3460 Fast’R

1-8

Repair

Warning

Do not attempt to repair the modem or enclosure. They

contain no electronic components that can be serviced or

replaced by a user. Any attempt at user service of the modem

or enclosure, or opening of the modem, voids the product

warranty.

Avertissement

N’essayez pas de réparer le modem ou le boîtier. Ils ne

contiennent aucun composant électronique pouvant être

réparé ou remplacé par un usager. Toute tentative de

réparation du boîtier du 3460 Fast’R ou de l’AccessWay 16

par un usager, ou toute intervention à l’intérieur du 3460

Fast’R, annule la garantie du produit.

Warnung

Versuchen Sie nicht, das Modem oder sein Gehäuse zu

reparieren. Es sind keine durch den Benutzer wartungs- oder

austauschfähige Teile darin enthalten. Bei jeglichem Öffnen

oder Wartungsversuch am 3460 Fast'R bzw. AccessWay

16-Schaltkasten durch den Benutzer verfällt die

Gerätegarantie.

3460 Fast’R

1-9

Lightning

Warning

All Telenetics devices should be used in environments

designed for computers and electronic equipment. In areas

susceptible to lightning, take precautions to prevent

damage to electronic equipment. Contact your telephone

company, or an electronic accessories vendor, for information

on lightning protection equipment. Customers experiencing

problems caused by surges from lightning have eliminated

such problems by installing appropriate surge suppressors

on power and data lines connected to Telenetics devices.

Avertissement

Tous les dispositifs Telenetics doivent être utilisés dans des

environnements conçus pour des ordinateurs et du matériel

électronique. Dans les zones susceptibles d’être frappées par

la foudre, prenez des précautions pour éviter que le matériel

électronique soit endommagé. Contactez votre compagnie

téléphonique, ou un vendeur d’accessoires électroniques,

pour obtenir des renseignements concernant les systèmes de

protection contre la foudre. Certains usagers confrontés à des

problèmes causés par des sautes de tension dues à la foudre

ont éliminé ces problèmes en installant des régulateurs de

tension appropriés sur les câbles électriques et les câbles de

données reliés aux dispositifs Telenetics.

Warnung

Telenetics-Geräte sind grundsätzlich in für Rechner

und

elektronische Anlagen vorgesehenen Umgebungen zu

verwenden. In unwettergefährdeten Bereichen ist jegliche

Elektronik gegen Blitzeinwirkung z

u schützen. Näheres über

entsprechende Schutzeinrichtungen erfahren Sie von Ihrer

Telefongesellschaft oder einem Elektrohändler. Probleme mit

Spannungsstößen durch Blitzeinwirkung lassen sich durch

Einbau von Überspannungsableitern in die zu Telenetics-

Geräten führenden Netz- und Datenleitungen beheben.

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Raymar-Telenetics 3460 User manual

Raymar-Telenetics 3460 User manual

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