4. If there are minor damages to your unit, please notate the damages on the delivery slip
(driver's copy as well as your copy). We will be able to send you replacement parts free of charge.
If there is no notation of damage on the delivery slip (driver's copy), you will be responsible of
cost of replacement parts and freight.
*Return Policy
Return Agreement
Should you need to return an item, please review the complete details of our Returns &
Exchanges Policy below to determine if any special conditions may apply Return Agreement and
please contact us before return in case of unnecessary losses.
1. All returns must be pre-authorized by Customer Service. A RMA number needs to be
generated for all returns.
2. Products must be returned in original packaging within 30 days in new and re-sellable
condition.
3. No alterations, abuse, negligence, or accidents. And proper maintenance is a must.
4. All packaging materials, instruction manuals and parts must be returned. Any missing parts or
damages will be deducted from your refund amount. We do not accept any return products that
have any sustained damages.
5. If you have received your order for more than 30 days and have used it, you will not be eligible
to return it, get a refund or replace it.
6. 25% - 35% restocking fee will be applied according to the condition.
7. In order to keep you completely satisfied and maintain our low prices, our shipping expenses
are neither refundable nor reimbursed for any reason. This includes all freight charges: the first
shipment and return. Freight expenses will be deducted from your refund.
Return Process
Step1:Send a return request email to mmmecommerceplus@gmail.com or contact us via the
“Contac US” on our store page within five 30 days of your order receipt. Include an explanation
and photographs documenting the reason for the return. Returns will not be accepted without
prior approval from Customer Service.
Step 2: Once Customer Service has approved your request, you will be assigned an RMA number.
Please print the RMA number on standard letter size paper and make two(2) copies. Please
secure the paper on the outside of the box. Our warehouse will NOT accept a return item
without a RMA number.
Step 3: Please send the item back to us as soon as possible.
Step 4: Once received at our facility, your return will be processed in three(3) to five (5) business
days. Once your return is confirmed and inspected, please allow up to two (2) billing cycles for it
to be credited to your account OR we will arrange an exchange according to conditions. Items
returned in unacceptable condition will not be processed as refunds and can be shipped back to
you. Please note: credits are processed for the original cost paid for the merchandise. Shipping