2. MULTIPLEX
  3. MAUM768A
MAUM768A

MULTIPLEX MAUM768A Operating instructions

  • Hello! I'm a chat assistant that has read the instruction sheet for the Multiplex BIC beverage ice cream machines software update. This document provides a step-by-step guide to update the UI, mixer, and recipe files using a USB drive. I am ready to assist you with any questions regarding the process or about the compatibility of the software updates.
  • What are the main software updates covered in this instruction sheet?
    What should I do if the software versions on my machine do not match the required versions before starting the update?
    What should I do before using USB drive to load software?
Instruction Sheet Subject: BIC Update UI Software version 4.0.10
SCOPE: ALL MULTIPLEX BIC UNITS
1 of 5
Document Number: 020008384 08/02/2022
MULTIPLEX
645 PARK EAST BLVD SUITE 5, NEW ALBANY, IN 47150
844-724-CARE
WWW.MULTIPLEXBEVERAGE.COM
Refreshing the Experience
This instruction will cover 4 major updates:
• UI Software version 4.0.10
• Mixer Software version 0.19.0
• Menu Connect (Smoothie) version 68
• Recipe File (see table below)
Country Recipe File
AUSTRALIA MAUM768A
USA MUSM768R
The entire process will take approximately 30 minutes.
nWarning
Software 4.0.10 is NOT compatible with UI screens with
5.0.10. Refer to Service Bulletin MPX-187 “BIC 4.0.10 or
5.0.10 Firmware” for more information.
nWarning
Software 4.0.10 is NOT compatible with UI screens with
Serial Number M0025461 and below. Refer to Service
Bulletin MPX-184 “BIC Manual Fill 4.0.10 Software Issues”
for more information.
NOTE: Do not install new software if the machine already
has the correct software.
NOTE: Make sure that you load the current recipe file for
your country onto the USB stick.
PARTS REQUIRED
020008501 USB Drive with 4.0.10 Files Loaded (for USA only)
--OR--
2198523 Blank USB Drive 8 GB or smaller with 4.0.10 files
and correct recipe file
NOTE: Contact Multiplex to receive files through email.
nWarning
Remove any content from USB drive before use. Leaving
old software on USB drive could potentially damage UI
(User Interface) beyond repair.
nWarning
Do NOT remove USB drive during this entire process before
instructed. Disregard all onscreen prompts that display
“Safe to Remove USB Memory”. Removing USB drive early
could potentially damage UI (User Interface) beyond repair.
TECHNICAL SUPPORT
Country Tech Support Phone Number
AUSTRALIA 1800-423-626
USA 1-844-724-2273
PRE-INSTALLATION
FOR BLANK USB ONLY LOAD NEW SOFTWARE TO USB
o1. Unzip the contents of the new software files
folder to your computer. Only move the
individual files to the blank USB. Do NOT move
the folder to the USB.
NOTE: The BIC machine will not recognize the files if
they are inside a folder on USB.
FOR USB WITH 4.0.10 FILES LOADED
o2. Verify all files are on USB drive.
PREPARATION
Verify Current Software
o3. From the DRINK menu press the BACK arrow to
go to the easyToUCH screen.
o4. Select MANGER MENU.
2 of 5
Document Number: 020008384 08/02/2022
Subject: BIC Update UI Software version 4.0.10
o5. Press A then select GREEN check.
o6. Press DOWN arrow twice.
o7. Verify software on machine matches below.
UI Software version 4.0.8 or before
SRB software version 0.28.0
LEFT Mixer software version 0.18.0
RIGHT Mixer software version 0.18.0
NOTE: MENU CONNECT and FILE versions may not match
picture above due to software differences between
countries.
NOTE: Screen may time out and return to previous screen
after 30 seconds.
o8. If any of the software does not match the list
above then STOP and call Technical Support.
(See Technical Support table on page 1 for
phone number.)
o9. Select BACK arrow until screen returns to easyToUCH
screen.
INSTALL UI 4.0.10 FIRMWARE
o10. Insert the USB into the machine. Do NOT
remove USB drive.
o11. Select MANGER MENU.
o12. Select A then press green check.
o13. Select DOWN arrow.
o14. Select UPDATES.
o15. Select FIRMWARE.
o16. Make sure the USB is inserted into the machine.
o17. Select USER INTERFACE.
o18. Press green check.
o19. The machine will display DELETING then
FIRMWARE DELETED RESTART SYSTEM.
o20. Turn machine OFF for 30 seconds and then back
ON.
30
SECONDS
OFF ON
3 of 5
Document Number: 020008384 08/02/2022
Subject: BIC Update UI Software version 4.0.10
o21. The machine will now load the new UI software.
This may take some time. Screen may display
USB FILE ERROR for a few seconds before
displaying COPYING USB FILES.
o22. Once software is loaded, display will prompt to
restart.
o23. Turn the machine OFF for 30 seconds and then
back ON. Screen may remain black for an
extended period of time.
30
SECONDS
OFF ON
INSTALL MIXER FIRMWARE 0.19.0
o24. Press BACK arrow until screen returns to easyToUCH
screen.
o25. Select the MANAGER MENU.
o26. Select A then press green check.
o27. Select UPDATES.
o28. Select FIRMWARE.
o29. Make sure the USB is still inserted into the
machine.
o30. Select MIXERS.
o31. Select the 0.19.0.MX file.
NOTE: Incorrectly inserted or missing USB will create an
error at top of screen.
o32. Press the green check to confirm.
o33. The machine will begin to load the new mixer
software. This may take some time. The LEFT side
mixer will start at 0% and progress to 100% then
the RIGHT side will start at 0% and progress to
100%.
o34. Once the new software is loaded, display will
prompt STATUS COMPLETE. Do NOT remove
USB drive.
o35. Select BACK arrow until reach easyToUCH screen.
o36. Turn the machine OFF for 30 seconds and then
back ON.
30
SECONDS
OFF ON
4 of 5
Document Number: 020008384 08/02/2022
Subject: BIC Update UI Software version 4.0.10
INSTALL RECIPE FILE
o37. Press BACK arrow until screen returns to easyToUCH
screen.
o38. Select MANAGER MENU.
o39. Select A then press green check.
o40. Select UPDATES.
o41. Make sure the USB is still inserted into the
machine.
o42. Select RECIPES.
o43. Select UPDATE RECIPES FROM USB.
o44. Select the correct RECIPE FILE file. (See Recipe File
Table on Page 1 for correct file name.)
o45. Verify correct file has been selected then press
green check.
o46. The machine will now load the new recipe
file. This may take some time. There may not
be feedback displayed on the screen but the
software is loading.
o47. Once the new software is loaded, display will
prompt STATUS COMPLETE. Do NOT remove
USB drive .
o48. Select BACK arrow until reach easyToUCH screen.
o49. Turn the machine OFF for 30 seconds and then
back ON.
30
SECONDS
OFF ON
o50. After machine has fully powered ON and UI has
returned to DRINK menu, remove the USB drive.
VERIFY FIRMWARE
o51. Press BACK arrow to return to easyToUCH
SCREEN.
o52. Select MANAGER MENU. Select A then press
green check.
o53. Press DOWN arrow twice.
o54. Verify software on machine.
UI Software version 4.0.10
SRB Software version 0.28.0
LEFT Mixer Software version 0.19.0
RIGHT Mixer Software version 0.19.0
Recipe File (See Recipe File Table on Page 1.)
Menu Connect (Smoothie) version 68
NOTE: FILE versions may not match picture above due to
software differences between countries.
NOTE: Screen may time out and return to previous screen
after 30 seconds.
NOTE: If any of the software does not match the list
above then STOP and call Technical Support. (See
Technical Support table on page 1 for phone number.)
5 of 5
Document Number: 020008384 08/02/2022
Subject: BIC Update UI Software version 4.0.10
CONFIRM OPERATION
o55. Select BACK arrow until reach easyToUCH screen.
o56. Select the DRINK menu by pressing the book icon.
o57. Make a drink on each side to confirm operation.
FOR MORE BIC INFORMATION VISIT
CareCode website YouTube Welbilt for McDonalds
https://carecode.info/q/rw4kbsux https://www.youtube.com/playlist?list=PL
SuAGsTafxGef1VhkIgpe-Md-53TFU0AY
/