Motorola CA10 User manual

CA10

User Guide

CA10

User Guide

72E-124942-01

Revision A

August 2009

ii CA10 User Guide

No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means,

without permission in writing from Motorola. This includes electronic or mechanical means, such as

photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to

change without notice.

The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on

a licensed basis. Motorola grants to the user a non-transferable and non-exclusive license to use each

software or firmware program delivered hereunder (licensed program). Except as noted below, such license

may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of

Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under

copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with

other program material, create a derivative work from a licensed program, or use a licensed program in a

network without written permission from Motorola. The user agrees to maintain Motorola’s copyright notice on

the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in

whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed

program delivered to the user or any portion thereof.

Motorola reserves the right to make changes to any software or product to improve reliability, function, or

design.

Motorola does not assume any product liability arising out of, or in connection with, the application or use of

any product, circuit, or application described herein.

No license is granted, either expressly or by implication, estoppel, or otherwise under any Motorola, Inc.,

intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in

Motorola products.

MOTOROLA and the Stylized M Logo and Symbol and the Symbol logo are registered in the US Patent &

Trademark Office. Bluetooth is a registered trademark of Bluetooth SIG. Microsoft, Windows and ActiveSync

are either registered trademarks or trademarks of Microsoft Corporation. All other product or service names

are the property of their respective owners.

Motorola, Inc.

One Motorola Plaza

Holtsville, New York 11742-1300

www.motorola.com/enterprisemobility

Patents

This product is covered by one or more of the patents listed on the website:

www.motorola.com/enterprisemobility/patents

iii

Warranty

Mobile Device

The CA10 is warranted against defects in workmanship and materials for a period of one year (12 months)

from date of shipment, provided the product remains unmodified and is operated under normal and proper

conditions.

Accessories

CA10 accessories, such as cables, cradles and power supplies, carry a warranty term of ninety (90) days from

the date of shipment.

For the complete Motorola hardware product warranty statement, go to:

www.motorola.com/enterprisemobility/warranty

CA10 Installation Software

The CA10 Installation Software ships with Motorola’s standard 90-day software warranty. During the warranty

period, Motorola will replace damaged or defective media. Telephone and e-mail access are also provided for

the sole purpose of reporting a non-conformance issue, and for Motorola to verify the existence of the issue

and determination of the conditions under which the issue may recur.

Revision History

Changes to the original manual are listed below:

Change Date Description

72E-124942-01 8/2009 Version A

iv CA10 User Guide

About This Guide

Introduction

This guide provides information about installation, configuration, setup, monitoring, operation and maintenance of

the CA10, accessories and system.

Order Configurations

This guide covers the following order configurations:

Chapter Descriptions

Topics covered in this guide are as follows:

•

Chapter 1, Getting Started provides information on charging and getting the CA10 up and running for the first

time.

•

Chapter 2, Using the CA10 provides basic instructions for using the interface of the CA10.

•

Chapter 3, Deployment and Configuration provides site installation guidelines for planning WLAN

Infrastructure and CA10 units for proper customer deployment. This includes planning, preparing and

maintaining a customer site environment.

•

Chapter 4, Maintenance and Troubleshooting provides instructions on cleaning and troubleshooting solutions

for potential problems during operation.

•

Chapter A, Accessories provides descriptions and features of the CA10 accessories.

•

Chapter B, Specifications provides technical specifications for the CA10 and cradle.

Configuration No. Description

CA1060-000A1NV01R One pack of CA10

CA1060-000A1NV010R 10-pack of CA10 units

CHS1060-A000CR One 10-Slot Charge Cradle including: Cradle Base, Power Supply Unit, AC Line Cord

KT-121364-01 10-pack accessory kit including: wrist/neck lanyards, headsets

vi CA10 User Guide

Notational Conventions

The following conventions are used in this document:

•

“unit” refers to the Motorola CA10

•

“cradle” refers to Motorola 10-Slot CA10 Charge Cradle

•

Italics are used to highlight the following:

• Chapters and sections in this and related documents

• Dialog box, window and screen names

• Drop-down list and list box names

• Check box and radio button names

• Icons on a screen

•

Bold text is used to highlight the following:

• Key names

•

Button

names on a screen or window

•

Bullets (•) indicate:

• Action items

• Lists of alternatives

• Lists of required steps that are not necessarily sequential

•

Numbered lists describe step-by-step procedures.

Related Documents

The following documents provide more information about the CA10.

•

CA10 Quick Reference Guide, p/n 72-124939-01-xx

•

CA10 Regulatory Guide, p/n 72-124941-01-xx

•

CHS1060 Cradle Regulatory Guide, p/n 72-124943-01-xx

For the latest version of this guide and all guides, go to: www.motorola.com/enterprisemobility/manuals.

NOTE This symbol indicates something of special interest or importance to the reader. Failure to read

the note will not result in physical harm to the reader, equipment or data.

CAUTION This symbol indicates that if this information is ignored, damage to data or material may

occur.

WARNING! This symbol indicates that if this information is ignored, serious personal injury may occur.

About This Guide vii

Safety Information

Battery Safety

Use & Safety for Battery-Powered Devices

•

Do not store or use your CA10 in temperatures below -10°C (14°F) or above 60°C (140°F).

•

Do not recharge your CA10 in temperatures below 0°C (32°F) or above 40°C (104°F).

•

Conditions inside a parked car can exceed this range. Do not store your devices in a parked car.

•

Do not store your accessory in direct sunlight.

•

Storing your fully charged accessory in high-temperature conditions may permanently reduce the life of

the internal battery.

•

Battery life may temporarily shorten under low temperature conditions.

You can find some generic battery safety guidance at: www.motorola.com/batterysafety.

Acoustic Safety

Best Practices for using a headset.

Sound Level Warnings

To protect your hearing, some hearing experts suggest that you:

•

Start your volume control at a low setting, and use as low a volume as possible.

•

Limit the amount of time you use headsets or headphones at high volume.

•

Where possible, use your headset in a quiet environment with low background noise.

•

Avoid turning up the volume to block out noisy surroundings.

•

Turn the volume down if you cannot hear people speaking near you.

If you experience hearing discomfort, including the sensation of pressure or fullness in your ears, ringing in

your ears, or muffled speech, you should stop listening to the device through your headset or headphones and

have your hearing checked by your doctor.

Symbol Definition

Important safety information follows.

Do not dispose of your battery or

smartphone in a fire.

032374o

032376o

WARNING! Exposure to loud noises from any source for extended periods of time may

temporarily or permanently affect your hearing. The louder the volume sound level,

the less time is required before your hearing could be affected. Hearing damage from

loud noise is sometimes undetectable at first and can have a cumulative effect.

032374o

viii CA10 User Guide

Information on Hearing Damage

Understanding Noise Induced Hearing Loss

Exposure to loud sounds can damage your hearing, causing hearing loss and tinnitus (ringing or buzzing in the

ears). While a variety of things can lead to hearing loss, including aging and side effects of certain medications, the

most common cause of non-age-related hearing damage is loud noise. Extremely loud sounds, such as gun shots

or firecrackers at close range, can cause immediate hearing damage. Hearing damage can also occur over time

due to repeated exposure to loud sounds such as industrial noise or loud music. With continued exposure to loud

noises, ears may become accustomed to the sound level, which may result in permanent damage to hearing

without any noticeable discomfort.

Temporary and permanent hearing loss

Noise induced hearing loss and tinnitus may be temporary or permanent.

Ears typically recover from temporary hearing damage in a short time.

However, ears may not recover completely, and some damage may be permanent. Repeated exposure to loud

sound can cause more and more damage, and eventually lead to serious hearing problems. Scientists generally

agree that, over time, exposure to harmful levels of noise can lead to permanent noise-induced hearing loss by

damaging and/or destroying the inner ear’s sensory hair cells.

Loud sounds + time = hearing loss

The more time you spend exposed to loud sounds, the more likely you are to damage your hearing. All of the loud

sounds that you are exposed to during a day add up - continued exposure to loud sounds can prevent your ears

from recovering and also cause additional damage.

Symptoms of Hearing Loss

While not all noise-induced hearing loss is noticeable, symptoms may include a sensation of pressure or fullness in

your ears, ringing in your ears, or muffled speech. If you experience these symptoms or believe you may have

experienced noise induced hearing loss, you should have your hearing checked by an ear doctor or audiologist.

People with Pacemakers

WARNING! The cradle connector on the CA10 contains a magnet. To avoid potential of magnetic

interference with the function of the pacemaker, do not wear the CA10 on your shirt.

The CA10 radio generates magnetic energy. Pacemaker manufacturers recommend that a

minimum of 15 cm (6 inches) be maintained between a handheld wireless device and a

pacemaker to avoid potential interference with the pacemaker.

032374o

About This Guide ix

Service Information

If you have a problem with your equipment, contact Motorola Enterprise Mobility Support for your region.

Contact information is available at: http://www.motorola.com/enterprisemobility/contactsupport

When contacting Enterprise Mobility Support, please have the following information available:

•

Serial number of the unit

•

Model number or product name

•

Software type and version number

Motorola responds to calls by e-mail, telephone or fax within the time limits set forth in support agreements.

If your problem cannot be solved by Motorola Enterprise Mobility Support, you may need to return your

equipment for servicing and will be given specific directions. Motorola is not responsible for any damages

incurred during shipment if the approved shipping container is not used. Shipping the units improperly can

possibly void the warranty.

If you purchased your Enterprise Mobility business product from a Motorola business partner, contact that

business partner for support.

x CA10 User Guide

Table of Contents

About This Guide

Battery Safety ................................................................................................................................ vii

Sound Level Warnings ............................................................................................................. vii

Information on Hearing Damage .............................................................................................. viii

People with Pacemakers ......................................................................................................... viii

Chapter 1: Getting Started

Introduction .......................................................................................................................................... 1-1

Recommended Deployment Steps ...................................................................................................... 1-1

Components in the CA10 Solution ....................................................................................................... 1-2

Unpacking ............................................................................................................................................ 1-2

Wearing the CA10 ............................................................................................................................... 1-2

Lanyard .......................................................................................................................................... 1-2

Shirt Clip ........................................................................................................................................ 1-3

Using a D-Clip Earpiece ...................................................................................................................... 1-4

CA10 Features ..................................................................................................................................... 1-5

Charging .............................................................................................................................................. 1-7

Charging Indications ...................................................................................................................... 1-8

Saving battery power ..................................................................................................................... 1-8

Powering on / off .................................................................................................................................. 1-8

Turning on ...................................................................................................................................... 1-8

Turning off ...................................................................................................................................... 1-8

Chapter 2: Using the CA10

Introduction .......................................................................................................................................... 2-1

Calling .................................................................................................................................................. 2-1

Group Call ...................................................................................................................................... 2-1

Placing a Group Call ................................................................................................................ 2-2

Public response to a Group Call .............................................................................................. 2-3

Private Reply Call .......................................................................................................................... 2-4

Indications during use .................................................................................................................... 2-5

Profiles ................................................................................................................................................. 2-5

xii CA10 User Guide

Resetting the CA10 .............................................................................................................................. 2-5

Reset to factory default .................................................................................................................. 2-5

Chapter 3: Deployment and Configuration

Introduction .......................................................................................................................................... 3-1

Host Computer Requirements ............................................................................................................. 3-1

Operating system & web browser support ..................................................................................... 3-1

Wireless Network Requirements ......................................................................................................... 3-1

Deployment and Configuration ............................................................................................................ 3-2

Setting your host computer ............................................................................................................ 3-2

Setting Your Wireless Access Point ............................................................................................... 3-4

Installing the Deployment and Configuration software ................................................................... 3-4

Configuring the CA10 units ............................................................................................................ 3-7

Device Profiles ............................................................................................................................... 3-9

Monitor Devices tab ....................................................................................................................... 3-11

Name ....................................................................................................................................... 3-11

IP-Address ............................................................................................................................... 3-11

Active Profile ............................................................................................................................ 3-11

WT-Channel ............................................................................................................................. 3-12

Firmware .................................................................................................................................. 3-12

Hardware ................................................................................................................................. 3-12

Signal ....................................................................................................................................... 3-12

Battery ...................................................................................................................................... 3-12

Last Heard ............................................................................................................................... 3-12

Chapter 4: Maintenance and Troubleshooting

Overview .............................................................................................................................................. 4-1

Maintaining the CA10 .......................................................................................................................... 4-1

Cleaning ............................................................................................................................................... 4-1

Materials Required ......................................................................................................................... 4-1

Cleaning the CA10 or Cradle Housing ........................................................................................... 4-2

Cleaning the CA10 or Cradle Connectors ...................................................................................... 4-2

Cleaning Frequency ....................................................................................................................... 4-2

Troubleshooting the CA10 ................................................................................................................... 4-2

Troubleshooting the 10-Slot Charge Cradle ........................................................................................ 4-3

Self Diagnostic Feature ....................................................................................................................... 4-3

Operational status .................................................................................................................... 4-3

Communication settings ........................................................................................................... 4-4

Hardware status ....................................................................................................................... 4-4

Appendix A Accessories

Overview .............................................................................................................................................. A-1

Accessories ......................................................................................................................................... A-1

10-Slot CA10 Charge Cradle ............................................................................................................... A-2

Cradle Installation Options ................................................................................................................... A-2

Desk-top Setup .............................................................................................................................. A-2

Wall Mount Setup ........................................................................................................................... A-5

Table of Contents xiii

D-Clip Earpiece .................................................................................................................................... A-8

Appendix B Specifications

Technical Specifications ...................................................................................................................... B-1

CA10 .............................................................................................................................................. B-1

10-Slot CA10 Charge Cradle ......................................................................................................... B-3

Glossary

Index

Chapter 1 Getting Started

Introduction

The CA10 is a compact Push-to-Talk over wireless LAN (PoWLAN) communications device designed to operate

throughout the wireless local area network of your enterprise environment. You can use the CA10 as you would

any normal Push-to-Talk radio. The CA10 enables instant employee accessibility through a simultaneous call to a

group of workers and a person-to-person reply call from a group member. The CA10 solution can communicate

with other Motorola mobile computers and enterprise devices communicating over Wi-Fi.

The CA10 can be clipped onto clothing, worn on a lanyard, or slipped inside a pocket and can be deployed either

as a personal or shared device. In environments where workers change shifts daily, an employee can select any

available CA10.

The CA10 solution includes a Deployment and Configuration application. The application uses a personal

computer based program for configuring, monitoring and maintaining the CA10 units.

Other sections in this chapter include:

•

Recommended deployment steps

•

A list of the components in the CA10 system

•

Unpacking the shipping box (see Unpacking on page 1-2)

•

How to wear the CA10 (see Wearing the CA10 on page 1-2)

•

A list of CA10 features (see CA10 Features on page 1-5)

•

How to charge the CA10 (see Charging on page 1-7)

Recommended Deployment Steps

1. Install the cradle.

2. Charge the CA10 units.

3. Download and install the Deployment and Configuration application.

4. Configure the wireless system and CA10 units.

1 - 2 CA10 User Guide

Components in the CA10 Solution

The following components are required to implement the CA10 solution:

•

CA10 units

•

Deployment and Configuration application (see Deployment and Configuration on page 3-2)

•

10-Slot Charge Cradle (see Accessories on page A-1)

•

Wireless access point (provided by the customer)

•

Optional accessories such as earpiece (see Accessories on page A-1)

Unpacking

After opening the shipping box, inspect the contents. You should have received the following:

•

CA10 unit(s)

•

CA10 Quick Start Guide

•

Regulatory Guide for CA10

•

CA10 Feature Sheet

Depending on the configuration ordered, the shipping box or additional shipping container may include:

•

10-Slot CA10 Charge Cradle (with cradle base, power supply unit and AC line cord)

•

Regulatory Guide for the 10-Slot Charge Cradle CA10 (only when cradle is included)

•

D-Clip

Earpiece(s)

•

Lanyard(s)

•

Wrist Strap(s)

Inspect the equipment for damage. If you are missing any equipment or if you find any damaged equipment,

contact Motorola Enterprise Mobility Support immediately. See Service Information on page ix for contact

information. Save the shipping box for later storage and shipping.

Wearing the CA10

Lanyard

To install the Lanyard:

1. Connect the Lanyard Extension to the CA10 clip (item 1 in Figure 1-1).

2. Attach the Lanyard Extension to the Lanyard Clasp (item 2 in Figure 1-1).

3. Use the Length Adjustment to resize the lanyard loop (item 3 in Figure 1-1).

Getting Started 1 - 3

Figure 1-1

Installing and Wearing the Lanyard

Shirt Clip

To wear the CA10 on a belt or shirt, use the Shirt Clip (see Figure 1-2).

Figure 1-2

Wearing the CA10 on a Belt or Shirt

WARNING! When the neck lanyard is worn properly, the length adjustment should be behind the

neck. Otherwise, the safety clip will not work properly and could result in injury (see

Figure 1-1).

2

1

3

Safety Clip

Lanyard Extension

Length Adjustment

Lanyard Clasp

WARNING! Persons with pacemaker: The CA10 contains a magnet and its radio generates

magnetic energy. To avoid magnetic interference with the pacemaker, do not wear the

CA10 on a shirt.

1 - 4 CA10 User Guide

Using a D-Clip

Earpiece

To wear the CA10 D-Clip Earpiece (see Figure 1-3).

Figure 1-3

Wearing the CA10 D-Clip Earpiece

WARNING! When using a headset / earpiece, you may not hear the surrounding sounds. Do not

use a headset / earpiece where it can endanger your safety.

Persons with pacemakers should:

•

Use the ear opposite the pacemaker to minimize the potential for interference.

•

Remove the headset / earpiece immediately if you have any reason to suspect

that interference is taking place.

To protect your hearing:

•

Start your volume control at a low setting, and use as low a volume as possible.

•

Limit the amount of time you use headset / earpiece at high volume.

•

Where possible, use your headset / earpiece in a quiet environment with low

background noise.

•

Avoid turning up the volume to block out noisy surroundings.

•

Turn the volume down if you cannot hear people speaking near you.

C

A

10

A

B

C

A

10

A

B

Getting Started 1 - 5

CA10 Features

Figure 1-4

CA10 Features

CA10

Shirt Clip

Advance

Button

Push-to-Talk

(PTT) Button

Lanyard Fastener Hole

Status LED

Headset Jack

Volume Up / Down

Cradle Connector

Speaker

Microphone

Front Side View

Back Side View

Left Side View

Right Side View

Private Reply Button

1 - 6 CA10 User Guide

Table 1-1 lists and describes the features of the CA10.

Table 1-1

CA10 Features

Feature Event

Private Reply

Button

Press and release the

Private Reply

button

to:

•

Initiate a private response to the last communing member. Press within 10

seconds of the last message (see Private Reply Call on page 2-4).

•

End a Private Replay Call.

PTT

(Push-to-Talk Button) Press and hold the

PTT

when you wish to speak

(see Group Call on page 2-1).

Status LED

The

Private Reply

button is backlit by a Status LED to provide visual feedback of the

CA10 status (green, red, or amber).

When the CA10 is in use, the LED provides battery power status, operation and

communication indications (see

CA10 Status Indications on page 2-5

).

When the CA10 is docked onto a cradle, the LED indicates the charging status (see

Charging Indications on page 1-8

).

Advance

Button The

Advance

button is a optional use button. The functionality of the

Advance

button can be programmed through the Device Profiles tab of the CA10 Deployment

and Configuration application (see

Deployment and Configuration on page 3-2

).

Volume Up / Down

•

Click the Volume Up button to increase the speaker volume /

sound

notifications

.

•

Click the Volume Down button to decrease the speaker volume /

sound

notifications

.

•

To mute the CA10 for 2 minutes; press and hold the Volume Down button

for two seconds until a click sound is heard. To unmute within the 2 minutes,

press and release the Volume Up button.

•

To place the CA10 into "Unavailable" mode, press and hold the Volume

Down button for five seconds until a tune is played. To resume availability,

press and release the Volume Up button.

Microphone Speak into the microphone while transmitting. Note that the microphone minimizes

the amount of background noise that is picked up from the surrounding area.

Cradle Connector Charging contacts for cradle connections. The connector contains a magnet for

docking the CA10 onto the cradle.

Headset Jack Connect your headset /

earpiece

to this port.

Speaker The speaker is used for receiving voice, indication tones and voice menu prompts.

Shirt Clip A 360° rotating clip with index stops which fits on a shirt

(see Shirt Clip on page 1-3).

Lanyard Fastener Hole Fastener hole for neck lanyard or wrist strap

(see Lanyard on page 1-2).

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