Save this manual for future reference.
WARNING: If the information in this manual
is not followed exactly, a fire or explosion
may result causing property damage, per
-
sonal injury, or loss of life.
— Do not store or use gasoline or other
flammable vapors and liquids in the vicinity
of this or any other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not
use any phone in your building.
• Immediately call your gas supplier from
a neighbor’s phone. Follow the gas sup-
plier’s instructions.
• If you cannot reach your gas supplier, call
the fire department.
— Installation and service must be performed
by a qualified installer, service agency, or
the gas supplier.
WARNING: Improper installation, ad-
justment, alteration, service, or main-
tenance can cause injury or property
damage. Refer to this manual for
correct installation and operational
procedures. For assistance or addi-
tional information consult a qualified
installer, service agency, or the gas
supplier.
This appliance may be installed in an aftermarket,* manufactured (mobile) home, where not
prohibited by local codes.
This appliance is only for use with the type of gas indicated on the rating plate. This appliance
is not convertible for use with other gases.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer
Warning: This product must be installed by a Licensed Plumber or Gas Fitter when installed
within The Commonwealth of Massachusetts.
VFRMV18NA, VFRMV18PA
VFRMV24NA, VFRMV24PA
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UNVENTED (VENT FREE)
GAS LOG HEATER
OWNER’S OPERATION AND
INSTALLATION MANUAL
ANSI Z21.11.2a-2003
ANSI Z21.60-2003
CSA 2.26-2003
APPROVED
WARNING: This appliance is for instal-
lation only in a solid-fuel burning masonry
or UL127 factory-built fireplace, or in an
approved vent less firebox. It is design-
certified for these installations in accor
-
dance with ANSI Z21.11.2. Exception: do
not install this appliance in a factory-built
fireplace that includes instructions stating
it has not been tested or should not be
used with unvented logs.
WARNING: This is an unvented gas-fired heater. It uses air (oxygen) from the room in which it
is installed. Provisions for adequate combustion and ventilation air must be provided. Refer
to Air for combustion and Ventilation section on page 4 of this manual.
Ve nt-f ree Mode ls Al so D esig n--C erti fied A s Ve nted Dec orat ive App l ianc es
114745-01
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WARNING: Do not allow fans to blow directly into the fireplace.
Avoid any drafts that alter burner flame patterns. Ceiling fans can
create drafts that alter burner flame patterns. Altered burner patterns
can cause sooting.
Due to high temperatures, the appliance should be located out of
traffic and away from furniture and draperies.
Do not place clothing or other flammable material on or near the
appliance. Never place any objects on the heater.
Heater assembly becomes very hot when running heater. Keep
children and adults away from hot surface to avoid burns or cloth
-
ing ignition. Heater will remain hot for a time after shutdown. Allow
surface to cool before touching.
Carefully supervise young children when they are in the room with
appliance. When using the hand-held remote accessory (Remote-
Ready Models Only), keep selector switch in the OFF position to
prevent children from turning on burners with remote.
You must operate this heater with a fireplace screen in place. Make
sure fireplace screen is closed before running heater.
Keep the appliance area clear and free from combustible materials,
gasoline, and other flammable vapors and liquids.
WARNING: Do not place log scraps or lava rocks on
burner
Solid fuels shall not be burned in a fireplace in with an unvented
room heater installed
SAFETY INFORMATION
Carbon Monoxide Poisoning: Early signs of carbon monoxide poisoning
resemble the flu, with headaches, dizziness, or nausea. If you have these
signs, the log set may not be working properly. Get fresh air at once! Have
log set serviced. Some people are more affected by carbon monoxide than
others. These include pregnant women, people with heart or lung disease or
anemia, those under the influence of alcohol, and those at high altitudes.
Natural & LP Gas : Natural & LP gas are odorless. An odor-making
agent is added to the gas. The odor helps you detect a gas leak. However,
the odor added to the gas can fade. Gas may be present even though no
odor exists.
Make certain you read and understand all warnings. Keep this manual for
reference. It is your guide to safe and proper operation of this log set.
WARNING ICON G 001
WARNINGS
IMPORTANT: Read this owner’s manual carefully and com-
pletely before trying to assemble, operate, or service this log
set. Improper use of this log set can cause serious injury or
death from burns, fire, explosion, electrical shock, and carbon
monoxide poisoning.
DANGER: Carbon monoxide poisoning may lead
to death!
WARNING: Any change to this log set or its controls can be
dangerous.
TABLE OF CONTENTS
SAFETY INFORMATION
TABLE OF CONTENTS
SAFETY INFORMATION ..............................................................2
PRODUCT IDENTIFICATION ......................................................
3
OPTIONAL REMOTE CONTROL ACCESSORIES ......................
4
LOCAL CODES ............................................................................
4
UNPACKING ................................................................................
4
PRODUCT FEATURES ................................................................
4
AIR FOR COMBUSTION AND VENTILATION .............................
4
INSTALLATION ............................................................................
7
OPERATING HEATER ...............................................................
14
INSPECTING BURNERS ........................................................... 17
CLEANING AND MAINTENANCE ..............................................
18
TROUBLESHOOTING ...............................................................19
SPECIFICATIONS ......................................................................
22
WIRING DIAGRAM ....................................................................23
SERVICE HINTS ........................................................................
23
TECHNICAL SERVICE ..............................................................
23
REPLACEMENT PARTS ............................................................
23
ILLUSTRATED BREAKDOWN AND PARTS LIST .....................
25
ACCESSORIES .........................................................................27
WARRANTY INFORMATION ......................................
Back Cover
WARNING: Do not use a blower insert, heat exchanger insert,
or other accessory not approved for use with this appliance.
WARNING: This appliance is equipped with (natural or propane)
gas. Field conversion is not permitted.
Children and adults should be alerted to the hazard of high
temperature and should stay away to avoid burns or clothing
ignition.
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3
SAFETY INFORMATION
PRODUCT IDENTIFICATION
1. This appliance, as supplied, is only for use with the type of gas indicated
on the rating plate. This appliance is not convertible for use with other
gases.
2. Do not place propane/LP supply tank(s) inside the structure.
Locate propane/LP supply tank(s) outdoors (propane/LP units only).
3. If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do not use any phone in your
building
• immediately call your gas supplier from a neighbor’s phone. Follow
the gas supplier’s instructions
• if you cannot reach your gas supplier, call the fire department
4. This heater shall not be installed in a bedroom or bathroom, unless
installed as a vented appliance. See Installing Damper Clamp Acces
-
sory for Vented Operation
, page 10.
5. Before installing in a solid fuel burning fireplace, the chimney flue and
firebox must be cleaned of soot, creosote, ashes and loose paint by a
qualified chimney cleaner. Creosote will ignite if highly heated. Inspect
chimney flue for damage. If damaged, repair flue before operating ap
-
pliance.
6. If fireplace has glass doors, never operate with glass doors closed, If
you operate heater with doors closed, heat buildup inside fireplace will
cause glass to burst. Also if fireplace opening has vents at the bottom,
you must open the vents before operating heater.
7. To prevent the creation of soot, follow the instructions in cleaning and
maintenance, page 18.
8. Before using furniture polish, wax, carpet cleaner, or similar products,
turn heater off. If heated, the vapors from these products may create
a white powder residue within the burner box or on adjacent walls and
furniture.
9. This heater needs fresh, outside air ventilation to run properly this heater
has an Oxygen Depletion Sensing (ODS) safety shutoff system. The
ODS shuts down the heater if enough fresh air is not available. See
Air Combustion and Ventilation pages 4 through 6. If the heater keeps
shutting off, see Trouble shooting, pages 19 through 21.
10. Do not run heater
• where flammable liquids or vapors are used or stored
• under dusty conditions
11. Do not use heater to cook food or burn paper or other objects.
12. Do not use heater if any part has been exposed to or under water. Im
-
18. To prevent performance problems, do not use propane/LP tank(s) of
less than 10 lb. capacity (propane/LP units only).
19. Provide adequate clearances around air openings.
PRODUCT IDENTIFICATION
Figure 1 - Product Identification
Log Set
Chassis Assembly
Lava Rock
LOCAL CODES
Install and use appliance with care. Follow all local codes. In the absence
of local codes, use the latest edition of The National Fuel Gas Code ANSI
Z223.1/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
Battery march Park
Quincy, MA 02269
SAFETY INFORMATION
Continued
ing. Make sure the selector switch is in the OFF position (Remote-
Ready Models Only). Only a qualified service person should install,
service, or repair heater.
15. Make sure the selector switch is in the OFF position when you are away
from home for long periods of time (Remot-Ready Models Only).
16. Remote-ready heaters shall not be connected to any external electri-
cal source.
17. Operating heater above elevations of 4,500 feet may cause pilot out-
age.
mediately call a qualified service technician to inspect the room heater
and to replace any part of the control system and any gas control which
has been under water.
13. Do not operate heater if any log is broken. Do not operate heater if a
log is chipped (dime-size or larger).
14. Turn heater off and let cool before servicing, installing, or repair-
WARNING: Failure to position the parts in accordance with these
diagrams or failure to use only parts specifically approved with
this heater may result in property damage, or personal injury.
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SAFETY DEVICE
This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shut
off system. The ODS/pilot is a required feature for vent-free room heaters.
The ODS/pilot shuts off the heater if there is not enough fresh air.
PIEZO IGNITION SYSTEM
This heater has a piezo ignitor. This system requires no matches, batteries,
or other sources to light heater.
AIR FOR COMBUSTION AND
VENTILATION
WARNING: This heater shall not be installed in confined
space or unusually tight construction unless provisions are provided
for adequate combustion and ventilation air. Read the following in
-
structions to insure proper fresh air for this and other fuel-burning
appliances in your home.
Today’s homes are built more energy efficient than ever. New materials,
increased insulation, and new construction methods help reduce heat loss in
homes. Home owners weather strip and caulk around windows and doors to
keep the cold air out and the warm air in. During heating months, home owners
want their homes as airtight as possible.
While it is good to make your home energy efficient, your home needs to
breathe. Fresh air must enter your home. All fuel-burning appliances need
fresh air for proper combustion and ventilation.
Exhaust fans, fireplaces, clothes dryers, and fuel burning appliances draw air
from the house to operate. You must provide adequate fresh air for these ap
-
pliances. This will insure proper venting of vented fuel-burning appliances.
1. Remove log set assembly from carton. Note: Do not pick up assembly by
logs. This could damage the unit. Always handle assembly by grate.
2. Remove all protective packaging applied to log set for shipment.
3. Check all items for any shipping damage. If damaged, promptly inform
dealer where you bought appliance.
UNPACKING
CAUTION: Do not remove the data plates from the grate as-
sembly. The data plates contain important warranty and safety
information.
PROVIDING ADEQUATE
VENTILATION
The following are excerpts from National Fuel Gas Code, ANSI Z223.1/NFPA
54, Section 5.3, Air for Combustion and Ventilation.
All spaces in homes fall into one of the three following ventilation classifica-
tions:
1. Unusually Tight Construction
2. Unconfined Space
3. Confined Space
The information on pages 4 through 6 will help you classify your space and
provide adequate ventilation.
Unusually Tight Construction
The air that leaks around doors and windows may provide enough fresh
air for combustion and ventilation. However, in buildings of unusually tight
construction, you must provide additional fresh air.
OPTIONAL REMOTE CONTROL ACCESSORIES
PRODUCT FEATURES
OPERATION
This heater is clean burning. It requires no outside venting. There is no heat
loss out a vent or up a chimeney. Heat is generated by both realistic flames
and glowing coals. This heater is designed for vent-free operation with flue
damper closed. It has been tested and approved to ANSI Z21.11.2 standard
for unvented heaters. State and local codes in some areas prohibit the use
of vent-free heaters. This heater may also be operated as a vented decora
-
tive (ANSI Z21.60) product by opening the flue damper (Non-Thermosta
models only).
OPTIONAL REMOTE CONTROL
ACCESSORIES
There are four optional remote controls that can be purchased sepa-
rately for Remote-Ready Models Only:
Wall switch Hand-held ON/OFF remote
Wall thermostat Hand-held thermostat remote
See Accessories, page 27
The wall thermostat or hand-held thermostat may not be used where vented
decorative listings is required.
LOCAL CODES
Install and use the heater wit care. Follow all local codes. In the absence
of local codes, use the latest edition of
The
National
Fuel Gas
Code ANSI
Z223.1/NFPA 54*
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
Battery march park
Quincy, MA 02269
Note:
Where listed vented decorative logs are required, thermostat operations
is not permitted.The installation of appliances designed for manufactured
home (U.S. only) or mobile home installation must conform with the Standard
CAN/CSA z240 MH, Standard, Title 24 CFR, Part 3280, in the United States,
or when such a Standard is not applicable, ANSI/NCSBCS A225.1/NFPA
501A Manufactured Home Installations Standard.
PRODUCT FEATURES
AIR FOR COMBUSTION AND VENTILATION
PROVIDING ADEQUATE VENTILATION
LOCAL CODES
UNPACKING
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5
Gas water appliance _____________ Btu/Hr
Vent-free appliance + _____________
Btu/Hr
Total = _____________
Btu/Hr
4. Compare the maximum Btu/Hr the space can support with the actual
amount of Btu/Hr used.
_________ Btu/Hr (maximum the space can support)
_________
Btu/Hr (actual amount of Btu/Hr used)
Example: 51,200 Btu/Hr (maximum the space can support)
73,000 Btu/Hr (actual amount of Btu/Hr used)
The space in the above example is a confined space because the actual
Btu/Hr used is more than the maximum Btu/Hr the space can support. You
must provide additional fresh air. Your options are as follows:
A.Rework worksheet, adding the space of an adjoining room. If the extra
space provides an unconfined space, remove door to adjoining room or
add ventilation grills between rooms. See Ventilation Air From Inside
Building, page 6.
B.Vent room directly to the outdoors. See Ventilation Air From Outdoors,
page 6.
C.Install a lower Btu/Hr appliance, if lower Btu/Hr size makes room unconfined.
If the actual Btu/Hr used is less than the maximum Btu/Hr the space can sup
port, the space is an unconfined space. You will need no additional fresh
air ventilation.
40,000
33,000
73,000
AIR FOR COMBUSTION AND
VENTILATION
Continued
DETERMINING FRESH-AIR FLOW FOR
APPLIANCE LOCATION
Determining if You Have a Confined or
Unconfined Space
Use this work sheet to determine if you have a confined or unconfined
space.
Space: Includes the room in which you will install appliance plus
any adjoining rooms with odorless passageways or ventilation grills
between the rooms.
1.Determine the volume of the space (length x width x height).
Length x Width x Height = _______________ cu. ft. (volume of space)
Example: Space size 20 ft. (length) x 16 ft. (width) x 8 ft. (ceiling height)
2560 cu. ft. (volume of space)
AIR FOR COMBUSTION AND VENTILATION
Providing Adequate Ventilation (Cont.)
Determining Fresh-Air Flow for Appliance Location
Unusually tight construction is defined as construction where:
A.Walls and ceilings exposed to the outside atmosphere have a con
tinuous water vapor retarder with a rating of one perm (6 x 10
-11
kg per
pa-sec-m
2
) or less with openings gasketed or sealed and
B. weather stripping has been added on openable windows and doors
and
C.caulking or sealants are applied to areas such as joints around window
and door frames, between sole plates and floors, between wall-ceiling
joints, between wall panels, at penetrations for plumbing, electrical, and
gas lines, and at other openings.
If your home meets all of the three criteria above, you must provide ad
ditional fresh air. See Ventilation Air From Outdoors, page 5.
If your home does not meet all of the three criteria above, proceed to
Determining Fresh-Air Flow For Appliance Location, below.
Confined and Unconfined Space
The National Fuel Gas Code, ANSI Z223.1/NFPA 54 defines a confined space
as a space whose volume is less than 50 cubic feet per 1,000 Btu per hour
(4.8 m
3
per kw) of the aggregate input rating of all appliances installed in that
space and an unconfined space as a space whose volume is not less than
50 cubic feet per 1,000 Btu per hour (4.8 m
3
per kw) of the aggregate input
rating of all appliances installed in that space. Rooms communicating directly
with the space in which the appliances are installed*, through openings not
furnished with doors, are considered a part of the unconfined space.
* Adjoining rooms are communicating only if there are odorless passageways
or ventilation grills between them.
2.Multiply the space volume by 20 to determine the maximum Btu/Hr the
space can support.
____________(volume of space) x 20 = (Maximum Btu/Hr the space can
support)
Example: 2560 cu. ft. (volume of space) x 20 = 51,200 (maximum Btu/Hr
the space can support)
3.Add the Btu/Hr of all fuel burning appliances in the space.
Vent-free appliance _____________
Btu/Hr
Gas water appliance* _____________ Btu/Hr
Gas furnace _____________ Btu/Hr
Vented gas appliance _____________ Btu/Hr
Gas fireplace logs _____________
Btu/Hr
Other gas appliances* + _____________
Btu/Hr
Total = _____________ Btu/Hr
* Do not include direct-vent gas appliances. Direct-vent draws combustion
air from the outdoors and vents to the outdoors.
Example:
WARNING: If the area in which the appliance may be oper-
ated is smaller than that defined as an unconfined space or if
the building is of unusually tight construction, provide adequate
combustion and ventilation air by one of the methods described
in the National Fuel Gas Code, ANSI Z223.1/NFPA 54 Section 5.3
or applicable local codes.
If additional ventilation to adjoining room is supplied with grills or openings,
add the volume of these rooms to the total volume of the space.
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AIR FOR COMBUSTION AND
VENTILATION
Continued
Figure 3 - Ventilation Air from Outdoors
Figure 2 - Ventilation Air from Inside Building
Outlet
Air
Ventilated
Attic
Outlet
Air
Inlet
Air
Inlet Air
Ventilated
Crawl Space
To
Crawl
Space
To Attic
Or
Remove
Door into
Adjoining
Room,
Option
3
Ventilation Grills
Into Adjoining Room,
Option
2
Ventilation
Grills
Into Adjoining
Room,
Option 1
12"
12"
AIR FOR COMBUSTION AND VENTILATION
Ventilation Air
VENTILATION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining unconfined space. When ven-
tilating to an adjoining unconfined space, you must provide two permanent
openings: one within 12" of the ceiling and one within 12" of the floor on the
wall connecting the two spaces (see options 1 and 2, Figure 2). You can also
remove door into adjoining room (see option 3, Figure 2). Follow the National
Fuel Gas Code, ANSI Z223.1/NFPA 54, Section 5.3, Air for Combustion and
Ventilation for required size of ventilation grills or ducts.
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation grills or ducts. You must provide
two permanent openings: one within 12" of the ceiling and one within 12" of
the floor. Connect these items directly to the outdoors or spaces open to the
outdoors. These spaces include attics and crawl spaces. Follow the National
Fuel Gas Code, ANSI Z223.1/NFPA 54, Section 5.3, Air for Combustion and
Ventilation for required size of ventilation grills or ducts.
IMPORTANT: Do not provide openings for inlet or outlet air into attic if attic
has a thermostat-controlled power vent. Heated air entering the attic will
activate the power vent.
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7
INSTALLATION AND CLEARANCES
FOR VENT-FREE OPERATION
INSTALLATION
Check Gas Type
Installation and Clearences for Vent-free
Operation
INSTALLATION
CHECK GAS TYPE
Use the correct gas type (natural or propane/LP) for your unit. If your gas
supply is not correct, do not instal in fireplace. Call dealer where you bought
the appliance for proper type of appliance.
NOTICE: this heater is intended for use as supplemental heat. Use
this heater along with your primary heating system. Do not install this
heater as your primary heating source. If you have a central heating
system, you may run system's circulating blower while using heater.
This will help circulate the heat throughout the house. In event of a
power outage, you can use this heater as your primary heat source.
WARNING: A qualified service person must install heater. Fol-
low all local codes.
NOTICE: State or local codes may only allow operation of this appli-
ance in a vented configuration. Check your state or local codes.
WARNING: Make sure the selector switch is in the OFF position
before installing heater.
WARNING: Before installing in a solid fuel burning fireplace,
the chimney flue and firebox must be cleaned of soot, creosote,
ashes and loose paint by a qualified chimney cleaner. Creosote
will ignite if highly heated. A dirty chimney flue may create and
distribute soot within the house. Inspect chimney flue for damage.
If damaged, repair flue damper before operating appliance.
WARNING: Seal any fresh air vents or ash clean-out doors
located on floor or wall of fireplace. If not, drafting may cause pilot
outage or sooting. Use a heat-ressistant sealant. Do not seal chim
-
ney flue damper.
WARNING: Never install the heater
• in a bedroom or bathroom unless installed as a vented appli-
annce, see page 10
• in a recreational vehicle
• where curtains, furniture, clothing, or other flammable objects
are
Less than 42 inches from the front, top, or sides of heater
• in high traffic areas
• in windy or drafty areas
CAUTION: This heater creates warm air currents. These cur-
rents move heat to wall surfaces next to heater. Installing heater
next to vinyl or cloth wall coverings or operating heater where
impurities (such as, but not limited to, tobacco smoke, aromatic
candles, cleaning fluids, oil or kerosene lamps, etc..) in the air
exist, may discolor walls or cause odors.
IMPORTANT: Vent-free heaters add moisture to the air. Although
this is beneficial, installing heater in rooms withought enough
ventilation air may cause mildew to form from too much moisture.
See Air for Combustion and Ventilation, pages 4 through 6.
WARNING: Maintain the minimum clearances. If you can,
provide greater clearences from floor, ceiling, and adjoining
MINIMUM FIREPLACE CLEARANCE
TO COMBUSTIBLE MATERIALS
LOG SIZE 18", 24"
SIDE WALL 16"
CEILING 42"
FLOOR 5"
LOG SIZING REQUIREMENTS
LOG MINIMUM FIREBOX SIZE
SIZE HEIGHT DEPTH FRONT WIDTH REAR WIDTH
18" 18" 14" 30" 20.5"
24" 18" 14" 30" 24.5"
*Measured at 14" depth
Allow adequate clearences for accessibility for purposes of servic-
ing and proper operation
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INSTALLATION
Continued
Care fully follow the instructions below. This will ensure safe installation
into masonary, UL127-listaed manufactured fireplace, or listed vent-free
firebox.
Minimum Clearances For Side Combustible material, side
wall, and ceiling
A. Clearances from the side of the fireplace cabinet to any combustible
material and wall should follow diagram in figure 4.
Example: The face of a mantel, bookshelf, etc.. is made of combus-
tible material must be 4" from the side of the fireplace to the cabinet
(see figure 4).
B. Clearances from the top of the fireplace opening to the ceiling should
not be less than 42 inches.
NOTICE: Non thermostat controlled heaters maybe used as a
vented product. If so, you must always run heater with chimney
flue damper open, noncombustible material above the fireplace
opening is not needed. Go to Installing Damper Clamp Accessory
for vented operation.
Minimum Noncombustible material
Clearences
If Not Using Mantel
Note: If using a mantel proceed to If Using Mantel. If not using mantel, follow
the information on this page.
You must have non-combustible material(s) above the fireplace opening.
Non-combustible materials (such as slate, marble, tile, etc..) Must be at
least 1/2 inch thick. With sheet metal, you must have non-combustible
material behind it. Non-combustible material must extend at least 8" up (for
all models). If non-combustible material is less than 12", you must install
the fireplace hood accessory (24" and 30" Models Only). See Figure 5 for
minimum clearances.
Figure 4 - Minimum Clearance for Combustible to Wall
*Minimum 16 inches from Side Wall
*
Example
Heat Resistant
Material
(A)
Figure 5 - Heat Resistant Material (Slate, Marble, Tile, etc.) Above
Fireplace
Noncombustible Requirements for
Material Distance (A) Safe Installation
12" or more Non-combustible material OK.
Between 8" and 12" 24" Models: Install fireplace hood acces-
sory (GA60
60, see Accessories, page
27).
18" Model: Non-combustible material
OK.
Less than 8" Non-combustible material must be extend-
ed to at least 8". See Between 8" and 12",
above. If you cannot extend material, you
must operate heater with flue damper
open.
If Using Mantel
You must have non-combustible material(s) above the fireplace opening.
Non-combustible materials (such as slate, marble, tile, etc.) must be at least
1/2 inch thick. With sheet metal, you must have non-combustible material
behind it. Non-combustible material must extend at least 8 inches up (for
all models). If non-combustible material is less than 12", you must install
the fireplace hood accessory (24" Models Only). Even if non-combustible
material is more than 12", you may need the hood accessory to deflect heat
away from your mantel shelf. See Figure 5 and Figures 6 and 7, page 9, for
minimum clearances.
IMPORTANT: If you cannot meet these minimum clearances, you must
operate heater with chimney flue damper open. Go to Installing Damper
Clamp Accessory for Vented Operation, page 10.
INSTALLATION
Installation and Clearences for Vent-free
Operation (cont.)
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9
INSTALLATION
Continued
MANTEL CLEARANCES
In addition to meeting non-combustible material clearances, you must also meet
required clearances between fireplace opening and mantel shelf. If you do not
meet the clearances listed below, you will need a hood.
Determining Minimum Mantel Clearance
If you meet minimum clearance between mantel shelf and top of fireplace
opening, a hood is not required (see Figure 6).
Determining Minimum Mantel Clearance
When Using a Hood
If minimum clearances in Figure 6 are not met, you must have a hood. When
using a hood there are still certain minimum mantel clearances required.
Follow minimum clearances shown in Figure 7 when using hood.
NOTICE: Surface temperatures of adjacent walls and mantels be
-
come hot during operation. Walls and mantels above the firebox may
become hot to the touch. If installed properly, these temperatures
meet the requirement of the national product standard. Follow all
minimum clearances shown in this manual.
NOTICE: If your installation does not meet the minimum clearances
shown, you must do one of the following:
• operate the logs only with the flue damper open
• raise the mantel to an acceptable height
• remove the mantel
FLOOR CLEARANCES
A. If installing appliance on the floor level, you must maintain the minimum
distance of 14" to combustibles (see Figure 8).
B. If combustible materials are less than 14" to the fireplace, you must
install appliance at least 5" above the combustible flooring
(See Figure 9).
Figure 6 - Minimum Mantel Clearances Without Using Hood
14"
Min.
Combustible
Material
Non-Combustible
Material
Hearth
5"
Min.
Combustible
Material
Figure 8 - Minimum Fireplace
Clearances If Installed at Floor
Level
Figure 9 - Minimum Fireplace
Clearances Above
Combustible Flooring
Figure 7 - Minimum Mantel Clearances When Using Hood
INSTALLATION
Mantel Clearances
Floor Clearances
F IR E P L A C E C L E A R A N C E S 5
M in im u m N o n -
C o m b u s tib le
M a te ria l
M in im u m N o n -
C o m b u s tib le
M a te ria l H e ig h t
D is ta n c e s to
U n d e rs id e o f
M a n te l
U n d e rs id e o f
M a n te l S h e lf
1 2 "
8 "
(A )
A ll m in im u m
d is ta n c e s a re
in in c h e s
2
1
/2
"
6 "
8 "
1 0 "
M a n te l S h e lf
F IR E P L A C E C L E A R A N C E S 5
M in im u m N o n -
C o m b u s tib le
M a te ria l
H o o d
(G A 6 0 5 0 ,G A 6 0 5 2 ,
o r G A 6 0 5 2 )
D is ta n c e s to
U n d e rs id e o f
M a n te l
T o p o f F ire p la c e
O p e n in g
U n d e rs id e o f
M a n te l S h e lf
8 "
M in .
A ll m in im u m
d is ta n c e s a re
in in c h e s
2
1
/2
"
6 "
8 "
1 0 "
M a n te l S h e lf
1 2 "
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INSTALLING DAMPER CLAMP ACCESSORY
FOR VENTED OPERATION
Note: When used as a vented decorative, appliance must be installed only
in a solid-fuel burning fireplace with a working flue and constructed of non
-
combustible material.
If your heater is a non-thermostatically-controlled model, you may use this
heater as a vented product. There are three reasons for operating your
heater in the vented mode.
1. The fireplace does not meet the clearance to combustibles requirements
for vent-free operation.
2. State or local codes do not permit vent-free operation.
3. You prefer vented operation.
If reasons number 1 or 2 above apply to you, you must permanently open
chimney flue damper. You must install the damper clamp accessory (to order,
see Accessories, page 27). This will insure vented operation (see Figure
10). The damper clamp will keep damper open. Installation instructions are
included with clamp accessory.
See chart below for minimum permanent flue opening you must provide.
Attach damper clamp so the minimum permanent flue opening will be
maintained at all times.
Area of Various Standard
Round Flues
Diameter (ins.) Area (sq. ins.)
5" 20 sq. inches
6" 29 sq. inches
7" 39 sq. inches
8" 51 sq. inches
Chimney Minimum Permanent
Height (ft.) Flue Opening (sq. ins.)
6' to 15' 39 sq. inches
15' to 30' 29 sq. inches
INSTALLATION
Continued
INSTALLING HEATER ASSEMBLY
WARNING: If installing in a sunken fireplace, special care is needed.
You must raise the fireplace floor to allow access to heater control panel.
This will insure adequate air flow and guard against sooting. Raise fireplace
floor with non
-combustible material. Make sure material is secure.
CAUTION: Do not pick up heater assembly by logs. This could dam-
age
unit. Only handle assembly by grates.
IMPORTANT: Make sure the heater burners are level. If heater is not level,
heater will not work properly.
Installation Items Needed
• control cover kit (provided with heater)
• approved flexible gas hose and fittings (provided with heater) (if allowed
by local codes)
• sealant (resistant to propane/LP gas, not provided)
Note: Install optional GHRCTA Receiver and Hand-Held Remote Control Kit
(see Accessories, page 27) before installing gas log heater (Remote-Ready
Models Only). See installation instructions included with the kit.
1. Apply pipe joint sealant lightly to male threads of gas fitting (not pro
-
vided). Connect approved flexible gas hose to inlet side of gas control
(see Figure 11).
2. Position heater assembly in fireplace.
3. Connect to gas supply. See Connecting To Gas Supply, (see Figure
12, page 11).
INSTALLATION
Installing Damper Clamp Accessory for Vented Operation
Installing Heater Assembly
Figure 11 - Attaching Flexible Gas Hose to Heater Gas Regulator
Gas Control
Flexible Gas Hose
(if allowed by local
codes)
Figure 10 - Attaching Damper Clamp
Damper
Damper Clamp
Damper
Manufactured Fireplace
Masonry Fireplace
Damper Clamp
Damper
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11
INSTALLATION
Continued
INSTALLATION
Installing Heater Assembly (Cont.)
Connecting to Gas Supply
WARNING: This appliance requires a 3/8" NPT (National Pipe
Thread) inlet connection to the pressure regulator.
WARNING: A qualified service person must connect heater to gas
supply. Follow all local codes.
CAUTION: Never connect propane/LP fireplace directly to the
propane/LP supply. This heater requires an external regulator (not sup
-
plied). Install the external regulator between the heater and propane/LP
supply.
WARNING: Never connect natural gas fireplace to private (non-
utility) gas wells. This gas is commonly known as wellhead gas.
Installation Items Needed
Before installing heater, make sure you have the items listed below.
• external regulator (supplied by installer)
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• equipment shutoff valve *
• test gauge connection *
• sediment trap
• tee joint
• pipe wrench
• approved flexible gas line with gas connector (if allowed by local codes)
(provided)
* A CSA design-certified equipment shutoff valve with 1/8" NPT tap is an
acceptable alternative to test gauge connection. Purchase the optional CSA
design-certified equipment shutoff valve from your dealer. See Accessories,
page 27.
For propane/LP units, the installer must supply an external regulator. The
external regulator will reduce incoming gas pressure. You must reduce in
-
coming gas pressure to between 11 and 14 inches of water. If you do not
reduce incoming gas pressure, heater regulator damage could occur. Install
external regulator with the vent pointing down as shown in Figure 12. Point
-
ing the vent down protects it from freezing rain or sleet.
CAUTION: Use only new, black iron or steel pipe. Internally-tinned
copper tubing may be used in certain areas. Check your local codes.
Use pipe of 1/2" diameter or greater to allow proper gas volume to
heater. If pipe is too small, undue loss of volume will occur.
CONNECTING TO GAS SUPPLY
Installation must include an equipment shutoff valve, union, and plugged
1/8" NPT tap. Locate NPT tap within reach for test gauge hook up. NPT
tap must be upstream from heater (see Figure 13 page 12, depending on
your model).
IMPORTANT: Install equipment shutoff valve in an accessible location. The
equipment shutoff valve is for turning on or shutting off the gas to the ap
-
pliance.
Apply pipe joint sealant lightly to male NPT threads. This will prevent excess
sealant from going into pipe. Excess sealant in pipe could result in clogged
heater valves.
WARNING: Use pipe joint sealant that is resistant to liquid pe-
troleum (LP) gas.
We recommend that you install a sediment trap in supply line as shown in
Figure 13 page 12, depending on your model. Locate sediment trap where it
is within reach for cleaning. Install in piping system between fuel supply and
heater. Locate sediment trap where trapped matter is not likely to freeze. A
sediment trap traps moisture and contaminants. This keeps them from going
into heater controls. If sediment trap is not installed or is installed wrong,
heater may not run properly.
CAUTION: Avoid damage to gas control. Hold gas control with
wrench when connecting it to gas piping and/or fittings.
Control Valve to Supply Tank-Vanguard BT GRH/PV 019B
Propane/LP
Supply Tank
External Regulator
Figure 12 - External Regulator With Vent Pointing Down
Vent Pointing Down
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INSTALLATION
Continued
* Purchase the optional CSA design-certified equipment shutoff valve from
your dealer. See Accessories, page 27.
**Minimum inlet pressure for purpose of input adjustment.
Figure 13 - Gas Connection (Remote-Ready Models Only)
Gas Control
Pipe Cap Tee
Nipple Joint
3" Minimum
Sediment Trap
PROPANE/LP
- From External
Regulator
(11" W.C.**
To 14" W.C.
Pressure)
NATURAL
- From Gas
Meter
(5" W.C.**
To 10.5" W.C.
Pressure)
CSA Design-Certified Equipment Shutoff
Valve With 1/8" NPT Tap*
Approved Flexible Gas
Hose (if allowed by local
codes)
WARNING: Test all gas piping and connections for leaks after
installing or servicing. Correct all leaks at once.
WARNING: Never use an open flame to check for a leak. Apply a
noncorrosive leak detection fluid to all joints. Bubbles forming show a
leak. Correct all leaks at once.
CAUTION: Make sure external regulator has been installed between
propane/LP supply and heater. See guidelines under Connecting to
Gas Supply, page 11.
Pressure Testing gas Supply Piping system
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)
1. Disconnect appliance with its appliance main gas valve (control valve)
and equipment shutoff valve from gas supply piping system. Pressures
in excess of 1/2 psig will damage heater regulator.
2. Cap off open end of gas pipe where equipment shutoff valve was con-
nected.
CHECKING GAS CONNECTIONS
INSTALLATION
Connecting To Gas Supply (Cont.)
Checking Gas Connections
Figure 14 - Equipment Shutoff Valve
ON
POSITION
OFF
POSITION
GRH/OV 020MANUAL SHUT-OFF VALVE
Equipment
Shutoff
Valve
3. Pressurize supply piping system by either opening propane/LP supply tank
valve for propane/LP gas or opening main gas valve located on or near gas
meter for natural gas, or using compressed air.
4. Check all joints of gas supply piping system. Apply noncorrosive leak
detection fluid to all joints. Bubbles forming show a leak.
5. Correct all leaks at once.
6. Reconnect heater and equipment shutoff valve to gas supply. Check
reconnected fittings for leaks.
Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)
1. Close equipment shutoff valve (see Figure 14).
2. Pressurize supply piping system by either opening propane/LP supply tank
valve for propane/LP gas or opening main gas valve located on or near gas
meter for natural gas, or using compressed air.
3. Check all joints from gas meter to equipment shutoff valve for natural
gas or propane/LP supply to equipment shutoff valve for propane/LP
(see Figure 15, page 13). Apply noncorrosive leak detection fluid to all
joints. Bubbles forming show a leak.
4. Correct all leaks at once.
Pressure Testing Heater Gas Connections
1. Open equipment shutoff valve (see Figure 14).
2. Open main gas valve located on or near gas meter for natural gas or
open propane/LP supply tank valve.
3. Make sure control knob of heater is in the OFF position.
4. Check all joints from equipment shutoff valve to gas control (see Figures
15 and 16 page 13). Apply noncorrosive leak detection fluid to all joints.
Bubbles forming show a leak.
5. Correct all leaks at once.
6. Light heater (see Operating Heater, pages 14 through 16). Check all
other internal joints for leaks.
7. Turn off heater
.
(OPEN)
(CLOSE)
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13
INSTALLATION
Continued
INSTALLATION
Checking Gas Connections (Cont.)
Figure 16 - Checking Gas Joints (Natural Gas Only)
Thermostat Gas
Valve or Control
Valve Location
Equipment
Shutoff Valve
Propane/LP
Supply
Thermostat Gas
Valve or Control
Valve Location
Thermostat Gas
Valve or Control
Valve Location
Gas Meter
Figure 15 - Checking Gas Joints (propane/LP only)
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OPERATING HEATER
OPERATING HEATER (REMOTE-READY MODELS)
For Your Safety Read Before Lighting
Lighting Instructions
WARNING: If you do not follow these instructions exactly, a
fire or explosion may result causing property damage, personal
injury or loss of life.
A. This appliance has a pilot which must be lighted by hand. When lighting
the pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around the appliance area for gas. Be
sure to smell next to the floor because some gas is heavier than air
and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do not use any phone in your build-
ing.
• Immediately call your gas supplier from a neighbor’s phone. Follow
the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
C. Use only your hand to push in or turn the gas control knob. Never use
FOR YOUR SAFETY READ
BEFORE LIGHTING
REMOTE-READY MODELS
tools. If the knob will not push in or turn by hand, don’t try to repair it,
call a qualified service technician or gas supplier. Force or attempted
repair may result in a fire or explosion.
D. Do not use this appliance if any part has been under water. Immedi
-
ately call a qualified service technician to inspect the appliance and to
replace any part of the control system and any gas control which has
been under water.
5. Wait five (5) minutes to clear out any gas. Then smell for gas, including
near the floor. If you smell gas, STOP! Follow “B” in the safety informa
-
tion, starting in column 1 of this page. If you don’t smell gas, go to the
next step.
6. Press in and turn control knob counterclockwise to the PILOT
position. Press in control knob for five (5) seconds (see Figure 17).
Note: You may be running this heater for the first time after hooking up
to gas supply. If so, the control knob may need to be pressed in for 30
seconds or more. This will allow air to bleed from the gas system.
7. With control knob pressed in, press and release ignitor button. This
will light pilot. The pilot is attached to the front burner. If needed, keep
WARNING: Burners will come on automatically within one
minute when the selector switch is in the ON position after the
pilot is lit.
1. STOP! Read the safety information, starting in column 1, of this
page.
2. Make sure equipment shutoff valve is fully open.
3. Set selector switch in the OFF position.
4. Press in and turn control knob clockwise
to the OFF position
(see Figure 17).
LIGHTING INSTRUCTIONS
WARNING
• If fireplace has glass doors, never operate this heater with
glass doors closed. If you operate heater with doors closed,
heat buildup inside fireplace will cause glass to burst. Also if
fireplace opening has vents at the bottom, you must open the
vents before operating heater.
• You must operate this heater with a fireplace screen in place.
Make sure fireplace screen is closed before running heater.
NOTICE: During initial operation of new heater, burning logs will
give off a paper-burning smell. Orange flame will also be present.
Open damper or window to vent smell. This will only last a few
hours.
Note: Home owners generally prefer to operate their heater with the chimney
damper closed. This will put all the heat into the room. However, there may
be times you will desire the full flames of the HI heat setting but will find the
heat output excessive. You can open the chimney damper (if you have one)
fully or partially to release some of the heat.
WARNING: Damper handle will be hot if heater has been
running.
Figure 17 - Control Knob and Ignitor Button Location,
Manual Controlled
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15
OPERATING HEATER (REMOTE-READY MODELS)
Lighting Instructions (Cont.)
To Turn Off Gas To Appliance
Manual Lighting Procedure
Remote Control Operation
OPERATING HEATER
Continued
Figure 18 - Control Knob and Ignitor Button Location,
Remote Ready Controlled
pressing ignitor button until pilot lights.
Note: If pilot does not stay lit, contact a qualified service person or gas
supplier for repairs. Until repairs are made, light pilot with match. To
light pilot with match, see Manual Lighting Procedure, column 2.
8. Keep control knob pressed in for 30 seconds after lighting pilot. After
30 seconds, release control knob.
• If control knob does not pop out when released, contact a qualified
service person or gas supplier for repairs.
Note: If pilot goes out, repeat steps 4 through 8, pages 14 & 15.
9. Slightly push in and turn control knob counterclockwise
to the
ON position.
10. Wait one minute and switch selector switch to the ON position to light
burners. Note: AUTO is only functional when using GWMT1 or GWMS2
optional accessories.
11. Set flame adjustment knob to any level between HI and LO.
CAUTION: Do not try to adjust heating levels by using the
equipment shutoff valve.
WARNING: Make sure the selector switch is in the OFF position
when you are away from home for long periods of time. Heater will
come on automatically with selector switch in the ON position.
Shutting Off Heater
1. Turn control knob clockwise to the OFF position.
2a. Set selector switch in the OFF position.
2b. If Using Optional Hand-Held Remote: Set selector switch in the OFF
position to prevent draining battery.
Shutting Off Burner Only (pilot stays lit)
You may shut off the burners and keep the pilot lit by doing one of the fol-
lowing:
1. Turn control knob clockwise
to the PILOT position.
2. Use remote control manual OFF button.
3. Set selector switch in the OFF position.
Figure 19 - Pilot (Propane/LP)
Ignitor
Electrode
Pilot
Burner
Pilot (Natural)
Ignitor
Electrode
Pilot Burner
TO TURN OFF GAS TO APPLIANCE
MANUAL LIGHTING PROCEDURE
1. Follow steps 1 through 6 under Lighting Instructions, page 14.
2. Depress control knob and light pilot with match.
3. Keep control knob pressed in for 30 seconds after lighting pilot. After 30
seconds, release control knob. Now follow steps 9 through 11, Lighting
Instructions, column 1.
Remote Control Operation
GHRCB Series Operation:
1. After lighting, let pilot flame burn for about one minute. Turn control knob
to ON position. Adjust flame adjustment knob anywhere between HI
and LO. Slide the selector switch to the REMOTE position. Note: The
burners may light if hand-held remote ON button was on when selector
switch was last turned off. You can now turn the burners on and off with
the hand-held remote control unit.
REMOTE CONTROL OPERATION
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NOTICE: You must light the pilot before using the remote control unit.
See Lighting Instructions
on page 14.
GHRCTB Series Operation:
2a. Press the AUTO/ON/OFF button on the hand-held remote control
(see Figure 21). The lights to the left of the button will show AUTO,
ON, or OFF.
• In the ON mode, the burners will ignite. The heater is in manual
mode when ON is lit.
• In the AUTO mode, the thermostat in the hand-held remote
unit controls the room temperature. To increase the room tem
-
perature, press the top arrow of the TEMP button. To lower the
room temperature, press the bottom arrow of the TEMP button.
At higher settings the heater will run longer.
IMPORTANT: This remote control has been specially engineered
to take an air temperature sample every 5.5 minutes in the auto
mode. It will not respond immediately to the temperature setting
being turned up or down.
IMPORTANT: The hand-held remote control unit must be near the
heater. Do not keep the hand-held remote control unit too close to
the heater. The thermostat on the hand-held remote control unit
will heat up too quickly and turn the heater off.
3. To turn the burner off, press the AUTO/ON/OFF button until OFF
lights. The pilot will remain lit.
OPERATING HEATER (REMOTE-READY MODELS)
Remote Control Operation (Cont.)
Figure 20 - Setting the Selector switch, Control Knob, and Flame
Adjustment Knob for Remote Operation
Figure 21 - Thermostat Hand-Held Remote Control Unit Selections
(GHRCTB Only)
Increases Room
Temperature in
AUTO Mode
Decreases Room
Temperature in
AUTO Mode
Turns Burners On
or Off and Allows
You to Choose the
Auto Setting
Shows
Temperature
Setting
The Log Heater will
Automatically Cycle
between Pilot and the
Heat Setting that has
been Selected
OPERATING HEATER
Continued
IMPORTANT: Do not leave the selector switch in the REMOTE or
ON position when the pilot is not lit. This will drain the battery.
2. Press the ON/OFF button to turn the burners on and off. When
turning burners off, the pilot will remain lit.
IMPORTANT: Be sure to press the ON/OFF buttons on the hand-
held remote control unit for up to 3 seconds to assure proper
operation.
Note: All additional remote control accessories must be purchased
separately (see Accessories, page 27). Follow instructions included
with the remote control.
Thermostat Control Operation
(Optional GHRCTB Series Only) The thermostat control setting on the
remote control unit can be set to any comfort level between WARMER
and COOLER. The burners will turn on and off automatically to main-
tain the comfort level you select. The ideal comfort setting will vary
by household depending upon the amount of space to be heated, the
output of the central heating system, etc.
For wall thermostat operation, follow instruction supplied with thermo-
stat accessory GWMT1. For wall switch operation follow instructions
supplied with GWMS2.
IMPORTANT: To turn the pilot off, manually turn the control knob
on the heater to the OFF position.
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17
BURNER FLAME PATTERN
Figure 24 shows correct burner fl ame pattern.
NOTICE: Do not mistake orange fl ames with yellow tipping. Dirt
or other fi ne particles are burned by heat er, causing brief patches
of orange fl ame.
If burner fl ame pattern is incorrect, as shown in Figure 25
• turn heater off (see To Turn Off Gas to Appliance, page 15)
• see Troubleshooting, pages 19 through 21
INSPECTING BURNERS
Check pilot fl ame pattern and burner fl ame patterns often.
PILOT FLAME PATTERN
Figure 22 shows a correct pilot fl ame pat tern. Figure 23 shows an incorrect
pilot fl ame pattern. The incorrect pilot fl ame is not touch ing the thermo couple.
This will cause the thermo couple to cool. When the thermo couple cools, the
heater will shut down.
If pilot fl ame pattern is incorrect, as shown in Figure 23
• turn heater off (see To Turn Off Gas to Appliance, page 15 (Remote-
Ready Models])
• see Troubleshooting, pages 19 through 21
Note: The pilot fl ame on natural gas units will have a slight curve, but fl ame
should be blue and have no yellow or orange color.
Figure 22 - Correct Pilot Flame Pattern (Your pilot may vary from pilots
shown)
Figure 24 - Correct Burner Flame Pattern
Figure 25 - Incorrect Burner Flame Pattern
Darker orange fl ames
INSPECTING BURNERS
Pilot Flame Pattern
Burner Flame Pattern
Pilot Burner
Thermocouple
Figure 23 - Incorrect Pilot Flame Pattern (Your pilot may vary from
pilots shown)
Pilot Burner
Thermocouple
Blue and bright
Yellow fl ames
The fl ames from the burner travel horizontally through the log set and emerge
at the middle and rear of the set against the back logs.
The fl ames are blue off the burner and as they progress through the log set,
change to a light yellow color, yellow decorative fl ames are visible as the
fl ames exit the log set.
The base of the log set and the underside of the top logs glow red. Natural
gas models will burn with more blue fl ame, while propane gas model will
burn with bright yellow fl ame.
114745-01
Darker orange fl ames
Darker orange fl ames
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WARNING: Turn off heater and let cool before cleaning.
CAUTION: You must keep control areas, burners, and circulating
air passageways of heater clean. Inspect these areas of heater be
-
fore each use. Have heater inspected yearly by a qualified service
person. Heater may need more frequent cleaning due to excessive
lint from carpeting, pet hair, bedding material, etc.
CLEANING BURNER INJECTOR HOLDER
AND PILOT AIR INLET HOLE
The primary air inlet opening allow the proper amount of air to mix with the
gas. This provides a clean burning flame. Keep these holes clear of dust, dirt,
lint, and pet hair. Clean these air inlet
opening prior to each heating season.
Blocked air
opening will create soot. We recommend that you clean the unit
every three months during operation and have heater inspected yearly by
a qualified service person.
We also recommend that you keep the burner tube and pilot assembly
clean and free of dust and dirt. To clean these parts we recommend using
compressed air no greater than 30 PSI. Your local computer store, hardware
store, or home center may carry compressed air in a can. You can use a
vacuum cleaner in the blow position. If using compressed air in a can, please
follow the directions on the can. If you don't follow directions on the can, you
could damage the pilot assembly.
1. Shut off the unit, including the pilot. Allow the unit to cool for at least
thirty minutes.
2. Inspect burner, pilot, and primary air inlet opening on injector holder for
dust and dirt (see Figure 26).
3. Blow air through the ports/slots and holes in the burner.
4. Check the injector holder located at the end of the burner tube again.
Remove any large particles of dust, dirt, lint, or pet hair with a soft cloth
or vacuum cleaner nozzle.
5. Blow air into the primary air opening on the injector holder.
6. In case any large clumps of dust have now been pushed into the burner
repeat steps 3 and 4.
Clean the pilot assembly also. A yellow tip on the pilot flame indicates dust
and dirt in the pilot assembly. There is a small pilot air inlet hole about two
inches from where the pilot flame comes out of the pilot assembly (see Figure
27). With the unit off, lightly blow air through the air inlet hole. You may blow
through a drinking straw if compressed air is not available.
CLEANING AND MAINTENANCE
Figure 26 - Injector Holder On Outlet Burner Tube
CLEANING AND MAINTENANCE
Cleaning Burner Injector Holder and Pilot Air Inlet Hole
Figure 27 - Pilot Inlet Air Hole (Your pilot may vary from pilots
shown)
Pilot Assembly
Pilot Air Inlet Hole
Pilot Assembly
Pilot Air Inlet Hole
Burner
Tube
Injector
Holder
Injector
Primary Air
Inlet Opening
(At bottom)
Ports
Slots
WARNING: Failure to keep the primary air openings of the burner clean
may result in sooting and property damage.
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19
TROUBLESHOOTING
Note: All troubleshooting items are listed
in order of operation.
WARNING: Turn off and un-
plug heater and let cool before
servicing. Only a qualified service
person should service and repair
heater.
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot. This can damage ODS/
pilot unit.
POSSIBLE CAUSE
1. Ignitor electrode not connected to ignitor
cable
2. Ignitor cable pinched or wet
3. Piezo ignitor nut is loose
4. Broken ignitor cable
5. Bad piezo ignitor
6. Ignitor electrode positioned wrong or broken
1. Gas supply turned off or equipment shutoff
valve closed
2. Control knob not in PILOT position
3. Control knob not pressed in while in PILOT
position
4. Air in gas lines when installed
5. Depleted gas supply (propane/LP only)
6. ODS/pilot is clogged
7. Gas regulator setting is not correct
1. Control knob not fully pressed in
2. Control knob not pressed in long enough
3. Safety interlock system has been trig-
gered
4. Equipment shutoff valve not fully open
5. Pilot flame not touching thermocouple,
which allows thermocouple to cool, causing
pilot flame to go out. This problem could be
caused by one or both of the following:
A) Low gas pressure
B) Dirty or partially clogged ODS/pilot
6. Thermocouple connection loose at control
valve
7. Thermocouple damaged
8. Control valve damaged
REMEDY
1. Reconnect ignitor cable
2. Free ignitor cable if pinched by any metal or
tubing. Keep ignitor cable dry
3. Tighten nut holding piezo ignitor to base panel
of log set. Nut is located behind base panel.
4. Replace ignitor cable
5. Replace piezo ignitor
6. Replace pilot assembly for remote-ready
units; Replace ignitor electrode for variable
manually controlled units
1. Turn on gas supply or open equipment shutoff
valve
2. Turn control knob to PILOT position
3. Press in control knob while in PILOT po
-
sition
4. Continue holding down control knob. Repeat
igniting operation until air is removed
5. Contact local propane/LP gas company
6. Clean ODS/pilot (see Cleaning and Main
-
tenance, page 18) or replace ODS/pilot as
-
sembly
7. Replace gas regulator
1. Press in control knob fully
2. After ODS/pilot lights, keep control knob
pressed in 30 seconds
3. Wait one minute for safety interlock system to
reset. Repeat ignition operation
4. Fully open equipment shutoff valve
5. A) Contact local natural or propane/LP gas
company
B) Clean ODS/pilot (see Cleaning and Main
-
tenance, page 18) or replace ODS/pilot as
-
sembly
6. Hand tighten until snug, then tighten
1/4 turn more
7. Replace pilot assembly
8. Replace control valve
OBSERVED PROBLEM
When ignitor button is pressed, there is no spark
at ODS/pilot
When ignitor button is pressed, there is spark at
ODS/pilot but no ignition
ODS/pilot lights but flame goes out when control
knob is released
Note: For additional help, visit
DESA technical service web site at
www.desatech.com
.
TROUBLESHOOTING
114745-01
114745-01
For more information, visit www.desatech.com
20
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
One or both burner does not light after ODS/pilot
is lit
Delayed ignition of burner
Burner backfiring during combustion
Orange flame in burner during burner com
-
bustion
Slight smoke or odor during initial operation
Heater produces a whistling noise when burn-
ers are lit
White powder residue forming within burner box
or on adjacent walls or furniture
Moisture/condensation noticed on windows
REMEDY
1. Contact local natural or propane/LP gas com-
pany
2. Clean burner(s) (see Cleaning and Mainte
-
nance, page 18) or replace burner orifice(s)
3. Contact qualified service person
4. Replace burner orifice(s)
5. Put remote selector in ON position
6. See Wiring Diagram
, page 23
1. Contact local natural or propane/LP gas com
-
pany
2. Clean burner(s) (see Cleaning and Mainte
-
nance, page 18) or replace burner orifice(s)
3. Contact qualified service person
1. Clean burner (see Cleaning and Mainte-
nance, page 18) or replace burner orifice
2. Replace damaged burner
3. Replace gas regulator
1. Check burner(s) for dirt and debris. If found,
clean burner(s) (see Cleaning and Mainte
-
nance, page 18)
2. Replace gas regulator
1. Problem will stop after a few hours of opera
-
tion
1. Turn control knob to LO position and let warm
up for a minute
2. Operate burners until air is removed from
line. Have gas line checked by local natural
or propane/LP gas company
3. Observe minimum installation clearances (see
pages 7 through 10)
4. Clean burners (see Cleaning and Mainte
-
nance, page 18) or replace burner orifice(s)
1. Turn heater off when using furniture polish,
wax, carpet cleaners, or similar products
1. Refer to Air for Combustion and Ventilation
requirements (page 4)
POSSIBLE CAUSE
1. Inlet gas pressure is too low
2. Burner orifice(s) clogged
3. Mislocated crossover tube
4. Burner orifice(s) diameter is too small
5. Remote selector in OFF position (Remote-
Ready Models Only)
6. Wire disconnected from gas control (Remote-
Ready Models Only)
1. Manifold pressure is too low
2. Burner orifice(s) clogged
3. Mislocated crossover tube
1. Burner orifice is clogged or damaged
2. Damaged burner
3. Gas regulator defective
1. Not enough air
2. Gas regulator defective
1. Residues from manufacturing processes and
logs curing
1. Turning control knob to HI position when burn
-
ers are cold
2. Air in gas line
3. Air passageways on heater blocked
4. Dirty or partially clogged burner orifice(s)
1. When heated, vapors from furniture polish,
wax, carpet cleaners, etc. turn into white
powder residue
1. Not enough combustion/ventilation air
TROUBLESHOOTING
114745-01
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