EVGA
FAQ ID # 59582
Last Update : 2018/08/29
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Question / Issue
How do I test my power supply?
Answer / Solution
Please read below or watch the video HERE.
In order to test your EVGA power supply, the
first thing you will want to try is known as the
jumper test (aka the PSU paper-clip test, jump
starting, etc.) as this will allow us to verify the
device's functionality without needing it to be
connected to any other components from your
system. This process is relatively safe as it
does not deal with dangerous voltages, and
there should be no need for direct contact with live wires, however please be sure to take any
precautions necessary to prevent issues from occurring.
This test can help identify the following issues:
Internal short circuits
Failed components
Power connected to PSU
What this test cannot identify:
Voltage fluctuations
Overheating
Power Output (failing power rails)
Issues with capacity
To perform the jumper test:
1. Turn the on the back of the PSU to the off position ("O" pressed in)
2. If you have the , attach it to the end of the 24 pin connector
(shown right).
Otherwise use a bare metal paperclip, or a wire, to connect the green pin (PS_ON)
rocker switch
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Direct Link to This FAQ
http://www.evga.com/support/faq/?f=59582
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59582 power supply turn on paperclip test jumper 24 pin
If you have an EVGA PSU that seems to be unresponsive after this test, it might be time
to ask us a few questions:
1. Please register your EVGA product using its at
https://www.evga.com/support/register.asp
2. Then contact our Customer Support using the methods described below.
To contact EVGA Customer Support:
Login to your EVGA account and submit a support ticket!
or
Send us an email:
[email protected] (US and North America)
[email protected] (EMAI)
[email protected] (APAC)
If all else fails,
shown here to any of the black pins (COM or GND): Click to Show Paperclip Test
3. If your PSU is not connected to your mains power, plug in the wall cable now.
4. At this point, you can use the same as before to turn the PSU on and
the fan should begin to spin which should verify that the power supply has turned
on.
If your PSU has ECO Mode, make sure this is set to off!
For Advanced Voltage testing, click here to see our FAQ on power rail specification.
rocker switch
serial number
click here to see our contact details to reach EVGA by phone
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