Avaya CallPilot Manager & Mailboxes BCM Rls 6.0 User manual

BCM Rls 6.0

CallPilot Manager & Mailboxes

Task Based Guide

CallPilot Manager & Mailboxes

2 NN40011-016 Issue 1.2 BCM Rls 6.0

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Table of Contents

CallPilot Manager & Mailboxes ........................................ 6

Overview .......................................................................................... 6

Required Information ....................................................................... 6

PC Requirements ............................................................................ 7

Flow Charts ...................................................................................... 8

CallPilot Initialisation .......................................................................................... 8

CallPilot Manager System-Wide Settings .......................................................... 8

Basic Mailbox Set Up ......................................................................................... 9

Quick Install Wizard ....................................................................... 10

CallPilot Quick Install Settings ......................................................................... 14

Accessing CallPilot Manager via Element Manager ...................... 15

Accessing CallPilot Manager from Internet Explorer ...................... 19

System timeout .............................................................................. 21

CallPilot Manager Interface ............................................................ 21

System Properties............................................................................................ 22

System Properties Settings ............................................................................. 24

Class of Service ............................................................................. 26

Editing a Class of Service ................................................................................ 26

Class of Service Settings ................................................................................. 29

Installing Mailboxes ....................................................................... 30

Adding a Subscriber Mailbox ......................................................... 30

Subscriber Mailbox Settings ............................................................................ 32

Recording Mailbox Names using CallPilot Manager ...................... 36

Adding Many Mailboxes ................................................................. 37

Add Many Mailboxes Settings ......................................................................... 38

Initialising a Mailbox ....................................................................... 39

Recording Primary or Alternate Greetings ..................................... 40

Viewing and Changing Existing Mailboxes .................................... 40

Other Mailbox Types ...................................................................... 41

System Administrator Mailbox ......................................................................... 41

General Delivery Mailbox ................................................................................. 41

Guest Mailboxes .............................................................................................. 42

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Information Mailboxes ...................................................................................... 42

Creating an Information Mailbox ...................................................................... 43

Advanced Mailbox Features ........................................... 45

Selecting Primary or Alternate Greetings ....................................... 45

Personal Greetings ........................................................................ 46

Assigning a Target Attendant ......................................................... 47

Off-Premise Notification ................................................................. 47

Outbound Transfer ......................................................................... 49

Group Lists .................................................................................... 50

Fax Answering ............................................................................... 54

Fax Properties Settings ................................................................................... 56

Dialling Translation ........................................................................ 56

Examples of Dialling Translation Table Entries ............................................... 57

Dialing Translation Properties .......................................................................... 57

Dialling Translation Table ................................................................................ 60

Mailbox Manager ........................................................................... 62

Change Password............................................................................................ 66

Off Premise Notification ................................................................................... 66

Outbound Transfer ........................................................................................... 69

Message Forwarding ....................................................................................... 70

Message Forwarding Settings ......................................................................... 70

Greetings and Spoken Name .......................................................................... 72

Personal Attendant .......................................................................................... 74

Fax ................................................................................................................... 74

Call Forward ..................................................................................................... 75

Find Me/Follow Me........................................................................................... 75

Silent Record a Call ....................................................................... 76

Silent Record a Call and the Mailbox Class of Service. .................................. 77

Adding an External Network Location for the Silent Record a Call Facility. .... 80

Voicemail Feature Codes ............................................................... 83

Avaya Documentation Links .......................................... 84

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CallPilot Manager & Mailboxes

Overview

CallPilot Manager is a web-based application that you use to set up and

administer CallPilot applications.

CallPilot standard features include:

 Voicemail

 Automated Attendant

 Custom Call Routing (CCR)

 Fax Answering

CallPilot options include:

 Contact Center

 Fax

 Unified Messaging

 Message Networking

This guide leads you through the basic set up, administration, and operation

of CallPilot Manager and the creation of CallPilot Mailboxes (Voicemail). The

Fax Answering function is also described in this guide.

There are separate guides for Automated Attendant, Custom Call Routing

(CCR), Contact Center, Fax Messaging, Unified Messaging and Message

Networking.

Required Information

Before commencing installation it would be useful to determine Voicemail

requirements. Useful information would be:

 Number of Subscriber mailboxes required, and which extensions they

will be assigned to.

 Number of Guest mailboxes required.

 Number of Information mailboxes required.

 Whether or not the General Delivery mailbox will be used.

 Class of Service requirements for mailboxes users.

 Any viable Group List application.

 Requirement for Fax Answering.

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PC Requirements

Computer requirements

The computer you use to run CallPilot Manager must have:

 Windows XP Professional SP3, Windows Vista Business, Ultimate, or

Enterprise (32-bit or 64 bit versions), or Windows 7.

 64 MB RAM, 10 MB disk space minimum.

 screen resolution of 1024 X 768 pixels.

Browser requirements

CallPilot Manager supports these browsers:

 Internet Explorer 6.0, 7.0, and 8.0 (set IE to Check for newer versions:

every visit to the page)

Note: CallPilot Manager is designed specifically for Internet Explorer use.

Some formatting may be lost or degraded if using other browsers e.g. Firefox.

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Flow Charts

The following flow charts guide the user through the sections of this

document.

CallPilot Initialisation

Use the following procedure overview to initialise CallPilot Manager (CPM).

CallPilot Manager System-Wide Settings

Use the following procedure overview to configure the system-wide settings.

Set the System Properties: Refer to the

System Properties section of this guide.

Configure Class of Service: Refer to the

Class of Service section of this guide.

Was CPM initialised using the CallPilot Quick Install Wizard?

(Refer to the System Start-up Guide for more information).

Yes

No

CallPilot Manager

Installation complete

Refer to the Quick Install Wizard and

Accessing CallPilot Manager sections

of this guide

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Basic Mailbox Set Up

Use the following procedure overview to install a mailbox and perform basic

configuration.

Create the Mailbox: Refer to the Adding a

Subscriber Mailbox section of this guide.

Initialise the Mailbox: Refer to the

Initialising a Mailbox section of this guide.

Record a Primary Greeting: Refer to the

Recording Primary/Alternate Greetings

section of this guide.

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Quick Install Wizard

The Quick Install Wizard appears the first time that CallPilot Manager is

accessed on the Business Communications Manager (BCM). The primary

function of the Quick Install Wizard is to set the region.

1. To access the Business Element Manager application from the Start

Menu, navigate to Start, Programs, Avaya, Business

Communications Manager, Business Element Manager.

2. Alternatively, double-click on the Business Element Manager desktop

icon.

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3. You will be presented with the Element Manager interface.

4. Open the Network Elements folder and select the IP Address of the

BCM.

5. Enter the User Name of the BCM in the User Name field, by default this

is nnadmin. Then enter the Password in the Password field, by default

the password is PlsChgMe!. Click the Connect button.

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6. A warning screen will appear, read the warning and click OK.

7. You will be presented with the Element Manager interface.

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8. To access the Quick Install Wizard for CallPilot Manager: Select the

Configuration tab, open the Applications folder, select the Voice

Messaging Contact Center link, and then click Launch CallPilot

Manager.

9. You will be presented with a Security Alert Screen. Read the alert and

click Continue to this website to continue.

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10. On Launching CallPilot Manager for the first time through the Element

Manager Interface the CallPilot wizard will appear.

11. Once open, configure the settings as required:

CallPilot Quick Install Settings

Attribute

Description

Attendant DN

The extension number of the Operator or the Attendant assigned to CallPilot

PrimaryUI Style

The mailbox user interface to be displayed on the handsets. If you select

NVM, the mailbox user interface uses Norstar Voice Mail voice and text

prompts. If you select CallPilot, the mailbox user interface uses CallPilot voice

and text prompts.

Primary Language

The language used as the primary language for the mailboxes

From line

The line number of the first line in the range of lines you want Auto Attendant

to answer

To Line

The line number of the last line in the range of lines you want Auto Attendant

to answer.

Number of rings

The number of rings you want Auto Attendant to wait before answering lines.

Note: It is recommended that you DO NOT assign lines to the Auto-Attendant

at this stage. Refer to the CallPilot Auto-Attendant Guide for instruction on

how to configure the Auto-Attendant.

12. Click the Install button.

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13. The settings you have entered will be verified as illustrated on the next

screen, and the log on screen will appear. Click the OK button.

Accessing CallPilot Manager via Element Manager

1. To access the Business Element Manager application from the Start

Menu, navigate to Start, Programs, Avaya, Business

Communications Manager, Business Element Manager.

2. Alternatively, double-click on the Business Element Manager desktop

icon.

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3. You will be presented with the Element Manager interface.

4. Open the Network Elements folder and select the IP Address of the

BCM.

5. Enter the User Name of the BCM in the User Name field, by default this

is nnadmin. Then enter the Password in the Password field, by default

the password is PlsChgMe!. Click the Connect button.

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6. A warning screen will appear, read the warning and click OK.

7. You will be presented with the Element Manager interface.

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8. To access CallPilot Manager: Select the Configuration tab, open the

Applications folder, select the Voice Messaging / Contact Center

link, and then click to Launch CallPilot Manager.

9. You will be presented with a Security Alert Screen. Read the alert and

click Continue to this website to continue.

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10. The Main Menu of CallPilot Manager will be launched.

Accessing CallPilot Manager from Internet Explorer

CallPilot Manager can also be accessed directly from Internet Explorer. This

method of access is an alternative if you cannot gain access via Element

Manager.

1. Open Internet Explorer. In the address bar enter http://<IP Address of

BCM>/CallPilotManager.

2. If you are presented with the Certificate Error window, click Continue

to this website (not recommended).

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3. You will be presented with Administration Login screen. Enter the

user ID and password. By default the User ID is nnadmin and the

Password is PlsChgMe!.

4. Click the Submit button. The Main Menu of CallPilot Manager will be

displayed.

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Avaya CallPilot Manager & Mailboxes BCM Rls 6.0 User manual

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