Ford 2018 Owner's manual

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Cars
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Owner's manual

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2018 C-MAX HYBRID Owners Manual
ford.caowner.ford.com
2018 C-MAX HYBRID Owners Manual
January 2018
Second Printing
Owner’s Manual
C-MAX Hybrid
Litho in U.S.A.
JM5J 19A321 MAA
The information contained in this publication was correct at the time of going to print. In the interest of
continuous development, we reserve the right to change specifications, design or equipment at any time
without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a
retrieval system or translated into any language in any form by any means without our written permission.
Errors and omissions excepted.
© Ford Motor Company 2017
All rights reserved.
Part Number: 201707 20171127144614
Introduction
About This Manual ..........................................7
Symbols Glossary ............................................7
Data Recording .................................................9
California Proposition 65 .............................11
Perchlorate ........................................................11
Ford Credit .........................................................11
Replacement Parts Recommendation
............................................................................12
Special Notices ...............................................12
Mobile Communications Equipment
............................................................................13
Export Unique Options .................................13
Environment
Protecting the Environment .......................15
At a Glance
Instrument Panel Overview .......................16
Child Safety
General Information ......................................18
Installing Child Restraints ...........................19
Booster Seats .................................................25
Child Restraint Positioning .........................27
Child Safety Locks ........................................28
Seatbelts
Principle of Operation .................................30
Fastening the Seatbelts ...............................31
Seatbelt Height Adjustment .....................33
Seatbelt Warning Lamp and Indicator
Chime ............................................................33
Seatbelt Reminder .......................................34
Child Restraint and Seatbelt
Maintenance ...............................................35
Seatbelt Extension .......................................36
Personal Safety System
Personal Safety System .........................37
Supplementary Restraints
System
Principle of Operation .................................38
Driver and Passenger Airbags ..................39
Front Passenger Sensing System ...........40
Side Airbags ....................................................43
Driver Knee Airbag ........................................44
Safety Canopy ...........................................44
Crash Sensors and Airbag Indicator .......45
Airbag Disposal .............................................46
Keys and Remote Controls
General Information on Radio
Frequencies .................................................47
Remote Control ..............................................47
Replacing a Lost Key or Remote Control
............................................................................51
MyKey
Principle of Operation ..................................52
Creating a MyKey ...........................................53
Clearing All MyKeys ......................................53
Checking MyKey System Status ..............55
Using MyKey With Remote Start
Systems ........................................................55
MyKey Troubleshooting ..............................55
Doors and Locks
Locking and Unlocking ................................57
Liftgate
Manual Liftgate ..............................................62
Power Liftgate ................................................63
Security
Passive Anti-Theft System .......................66
Anti-Theft Alarm ...........................................67
Steering Wheel
Adjusting the Steering Wheel ..................68
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Audio Control .................................................68
Voice Control ..................................................69
Cruise Control ................................................69
Information Display Control ......................70
Wipers and Washers
Windshield Wipers .........................................71
Autowipers ........................................................71
Windshield Washers .....................................72
Rear Window Wiper and Washers ..........72
Lighting
General Information .....................................74
Lighting Control ..............................................74
Autolamps ........................................................75
Instrument Lighting Dimmer .....................75
Headlamp Exit Delay ...................................76
Daytime Running Lamps ............................76
Front Fog Lamps ............................................77
Direction Indicators .......................................77
Interior Lamps .................................................77
Ambient Lighting ...........................................78
Windows and Mirrors
Power Windows .............................................79
Global Opening .............................................80
Exterior Mirrors ..............................................80
Interior Mirror ..................................................82
Sun Visors ........................................................82
Sun Shades .....................................................83
Instrument Cluster
Gauges ..............................................................85
Warning Lamps and Indicators ................87
Audible Warnings and Indicators ...........90
Information Displays
General Information .....................................92
Information Messages ................................99
Climate Control
Automatic Climate Control .....................106
Hints on Controlling the Interior Climate
........................................................................108
Heated Windows and Mirrors .................108
Cabin Air Filter ..............................................109
Remote Start ................................................109
Seats
Sitting in the Correct Position ...................111
Head Restraints ..............................................111
Manual Seats .................................................113
Power Seats ....................................................114
Rear Seats .......................................................116
Heated Seats ..................................................117
Rear Seat Armrest ........................................117
Universal Garage Door Opener
Universal Garage Door Opener ...............118
Auxiliary Power Points
Auxiliary Power Points ...............................122
Storage Compartments
Center Console .............................................124
Overhead Console .......................................124
Starting and Stopping the
Engine
General Information ...................................125
Ignition Switch ..............................................125
Keyless Starting ............................................125
Starting a Hybrid Electric Vehicle System
.........................................................................126
Engine Block Heater ...................................128
Automatic Engine Shutdown ..................129
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Unique Driving Characteristics
Hybrid Vehicle Operation ...........................131
EcoSelect ........................................................133
Hybrid Vehicle Frequently Asked
Questions ...................................................133
Fuel and Refueling
Safety Precautions ......................................136
Fuel Quality ....................................................136
Fuel Filler Funnel Location .......................137
Running Out of Fuel ....................................137
Refueling .........................................................138
Fuel Consumption ........................................141
Engine Emission Control
Emission Law ................................................143
Catalytic Converter .....................................144
High Voltage Battery
General Information ...................................147
High Voltage Battery Cut-Off Switch
.........................................................................149
Transmission
Automatic Transmission ..........................150
Brakes
General Information ...................................153
Hints on Driving With Anti-Lock Brakes
.........................................................................154
Parking Brake ................................................154
Hill Start Assist .............................................154
Traction Control
Principle of Operation ................................156
Using Traction Control ...............................156
Stability Control
Principle of Operation ................................157
Using Stability Control ..............................158
Parking Aids
Principle of Operation ................................159
Rear Parking Aid ...........................................159
Front Parking Aid .........................................160
Active Park Assist .........................................161
Rear View Camera ......................................165
Cruise Control
Principle of Operation ...............................168
Using Cruise Control ..................................168
Driving Aids
Blind Spot Information System ..............170
Cross Traffic Alert ..........................................171
Steering ...........................................................174
Load Carrying
Rear Under Floor Storage .........................175
Luggage Covers ............................................175
Load Retaining Fixtures .............................176
Load Limit .......................................................176
Towing
Towing a Trailer .............................................181
Towing the Vehicle on Four Wheels ......181
Driving Hints
Breaking-In .....................................................183
Economical Driving .....................................183
Driving Through Water ..............................184
Floor Mats ......................................................184
Roadside Emergencies
Roadside Assistance .................................186
Hazard Flashers ............................................187
Fuel Shutoff ...................................................187
Jump Starting the Vehicle ........................188
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Collision, Damage or Fire Event ..............191
Post-Crash Alert System ..........................192
Transporting the Vehicle ...........................192
Customer Assistance
Getting the Services You Need ..............194
In California (U.S. Only) ............................195
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only) .....................196
Utilizing the Mediation/Arbitration
Program (Canada Only) .......................197
Getting Assistance Outside the U.S. and
Canada ........................................................197
Ordering Additional Owner's Literature
........................................................................198
Reporting Safety Defects (U.S. Only)
........................................................................199
Reporting Safety Defects (Canada Only)
........................................................................199
Fuses
Fuse Specification Chart ..........................201
Changing a Fuse ..........................................210
Maintenance
General Information ....................................212
Opening and Closing the Hood ..............212
Under Hood Overview ................................213
Engine Oil Dipstick ......................................215
Engine Oil Check ..........................................215
Oil Change Indicator Reset ......................216
Engine Coolant Check ...............................216
Automatic Transmission Fluid Check
........................................................................220
Brake Fluid Check ........................................221
Power Steering Fluid Check .....................221
Washer Fluid Check ....................................221
Fuel Filter .........................................................221
Changing the 12V Battery .........................222
Checking the Wiper Blades .....................223
Changing the Wiper Blades ....................223
Adjusting the Headlamps ........................225
Removing a Headlamp .............................226
Changing a Bulb ..........................................226
Bulb Specification Chart ...........................231
Changing the Engine Air Filter ................232
Vehicle Care
General Information ..................................235
Cleaning Products ......................................235
Cleaning the Exterior .................................235
Waxing ............................................................236
Cleaning the Engine ...................................237
Cleaning the Windows and Wiper Blades
.........................................................................237
Cleaning the Interior ..................................238
Cleaning the Instrument Panel and
Instrument Cluster Lens ......................239
Cleaning Leather Seats ............................240
Repairing Minor Paint Damage .............240
Cleaning the Wheels .................................240
Vehicle Storage .............................................241
Body Styling Kits .........................................243
Wheels and Tires
Tire Sealant and Inflator Kit ...................244
Tire Care .........................................................250
Using Snow Chains ....................................264
Tire Pressure Monitoring System ..........265
Technical Specifications .........................268
Capacities and Specifications
Engine Specifications ................................270
Motorcraft Parts ...........................................271
Vehicle Identification Number ................272
Vehicle Certification Label .......................273
Transmission Code Designation ............273
Capacities and Specifications ...............274
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Audio System
General Information ...................................277
Audio Unit - Vehicles With: AM/FM/CD/
SYNC ...........................................................278
Audio Unit - Vehicles With: AM/FM/CD/
SYNC/Touchscreen Display ...............280
Audio Unit - Vehicles With: AM/FM/CD/
Satellite Radio .........................................282
Audio Unit - Vehicles With: Sony Audio
System ........................................................287
Digital Radio .................................................288
Satellite Radio .............................................290
USB Port ........................................................293
SYNC
General Information ..................................294
Using Voice Recognition ..........................296
Using SYNC With Your Phone ...........298
SYNC Applications and Services ......310
Using SYNC With Your Media Player
.........................................................................315
SYNC Troubleshooting ........................324
SYNC 3
General Information ..................................332
Home Screen ...............................................344
Using Voice Recognition ..........................346
Entertainment ..............................................352
Phone ..............................................................363
Navigation .....................................................368
Electric Vehicle Information ....................376
Apps ................................................................380
Settings ..........................................................383
SYNC 3 Troubleshooting .....................397
Accessories
Accessories .....................................................411
Ford Protect
Ford Protect ...................................................413
Scheduled Maintenance
General Maintenance Information .......415
Normal Scheduled Maintenance ..........418
Special Operating Conditions Scheduled
Maintenance ............................................420
Scheduled Maintenance Record ...........422
Appendices
Electromagnetic Compatibility .............433
End User License Agreement ................435
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ABOUT THIS MANUAL
Thank you for choosing Ford. We
recommend that you take some time to
get to know your vehicle by reading this
manual. The more that you know about
your vehicle, the greater the safety and
pleasure you will get from driving it.
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Note: This manual describes product
features and options available throughout
the range of available models, sometimes
even before they are generally available. It
may describe options not fitted to the
vehicle you have purchased.
Note: Some of the illustrations in this
manual may show features as used in
different models, so may appear different
to you on your vehicle.
Note: Always use and operate your vehicle
in line with all applicable laws and
regulations.
Note: Pass on this manual when selling
your vehicle. It is an integral part of your
vehicle.
This manual may qualify the location of a
component as left-hand side or right-hand
side. The side is determined when facing
forward in the seat.
E154903
Right-hand side.A
Left-hand side.B
SYMBOLS GLOSSARY
These are some of the symbols you may
see on your vehicle.
E162384
Air conditioning system
E231157
Air conditioning system lubricant
type
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum
based
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Introduction
E270480
Brake system
Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
E71340
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature
Engine oil
Explosive gas
Fan warning
E71880
Fasten seatbelt
E231160
Flammable
E67017
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard warning flashers
Heated rear window
Heated windshield
Interior luggage compartment
release
Jack
E161353
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level
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Note operating instructions
Panic alarm
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
E231159
Requires registered technician
Safety alert
See Owner's Manual
E231158
See Service Manual
Service engine soon
Side airbag
E167012
Shield the eyes
E138639
Stability control
Windshield wash and wipe
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as engine, throttle, steering or brake
systems. In order to properly diagnose and
service your vehicle, Ford Motor Company
(Ford of Canada in Canada), and service
and repair facilities may access or share
among them vehicle diagnostic
information received through a direct
connection to your vehicle when
diagnosing or servicing your vehicle.
Additionally, Ford Motor Company (Ford
of Canada, in Canada) may, where
permitted by law, use vehicle diagnostic
information for vehicle improvement or
with other information we may have about
you, (for example, your contact
information), to offer you products or
services that may interest you. Data may
be provided to our service providers such
as part suppliers that may help diagnose
malfunctions, and who are similarly
obligated to protect data. We retain this
data only as long as necessary to perform
these functions or to comply with law. We
may provide information where required
in response to official requests to law
enforcement or other government
authorities or third parties acting with
lawful authority or court order, and such
information may be used in legal
proceedings. For U.S. only (if equipped), if
you choose to use connected apps and
services, such as SYNC Vehicle Health
Report or MyFord Mobile App, you consent
that certain diagnostic information may
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Introduction
also be accessed electronically by Ford
Motor Company and Ford authorized
service facilities, and that the diagnostic
information may be used to provide
services to you, personalizing your
experience, troubleshoot, and to improve
products and services and offer you
products and services that may interest
you, where permitted by law. For Canada
only, for more information, please review
the Ford of Canada privacy policy at
www.ford.ca, including our U.S. data
storage and use of service providers in
other jurisdictions who may be subject to
legal requirements in Canada, the United
States and other countries applicable to
them, for example, lawful requirements to
disclose personal information to
governmental authorities in those
countries. See SYNC (page 294).
Event Data Recording
This vehicle is equipped with an event
data recorder. The main purpose of an
event data recorder is to record, in
certain crash or near crash-like
situations, such as an airbag
deployment or hitting a road obstacle;
this data will assist in understanding
how a vehicles systems performed.
The event data recorder is designed to
record data related to vehicle dynamics
and safety systems for a short period
of time, typically 30 seconds or less.
The event data recorder in this vehicle
is designed to record such data as:
How various systems in your vehicle
were operating;
Whether or not the driver and
passenger safety belts were
buckled/fastened;
How far (if at all) the driver was
depressing the accelerator and/or
the brake pedal; and
How fast the vehicle was traveling;
and
Where the driver was positioning
the steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note: Event data recorder data is
recorded by your vehicle only if a
non-trivial crash situation occurs; no data
is recorded by the event data recorder
under normal driving conditions and no
personal data or information (e.g., name,
gender, age, and crash location) is
recorded (see limitations regarding 911
Assist and Traffic, directions and
Information privacy below). However,
parties, such as law enforcement, could
combine the event data recorder data
with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event
data recorder is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement, that
have such special equipment, can read
the information if they have access to
the vehicle or the event data recorder.
Ford Motor Company and Ford of
Canada do not access event data
recorder information without obtaining
consent, unless pursuant to court order
or where required by law enforcement,
other government authorities or other
third parties acting with lawful
authority. Other parties may seek to
access the information independently
of Ford Motor Company and Ford of
Canada.
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Introduction
Note: Including to the extent that any
law pertaining to Event Data Recorders
applies to SYNC or its features, please
note the following: Once 911 Assist (if
equipped) is enabled (set ON), 911 Assist
may, through any paired and connected
cell phone, disclose to emergency
services that the vehicle has been in a
crash involving the deployment of an
airbag or, in certain vehicles, the
activation of the fuel pump shut-off.
Certain versions or updates to 911 Assist
may also be capable of being used to
electronically or verbally provide to 911
operators the vehicle location (such as
latitude and longitude), and/or other
details about the vehicle or crash or
personal information about the
occupants to assist 911 operators to
provide the most appropriate emergency
services. If you do not want to disclose
this information, do not activate the 911
Assist feature. See SYNC (page 294).
Additionally, when you connect to
Traffic, Directions and Information (if
equipped, U.S. only), the service uses
GPS technology and advanced vehicle
sensors to collect the vehicles current
location, travel direction, and speed
(vehicle travel information), only to
help provide you with the directions,
traffic reports, or business searches
that you request. If you do not want
Ford or its vendors to receive this
information, do not activate the
service. For more information, see
Traffic, Directions and Information,
Terms and Conditions. See SYNC
(page 294).
CALIFORNIA PROPOSITION 65
WARNINGS
Some constituents of engine
exhaust, certain vehicle components,
certain fluids contained in vehicles
and certain products of component wear
contain or emit chemicals known to the
State of California to cause cancer and
birth defects or other reproductive harm.
Battery posts, terminals and related
accessories contain lead and lead
compounds, chemicals known to the
State of California to cause cancer and
reproductive harm. Batteries also contain
other chemicals known to the State of
California to cause cancer. Wash your
hands after handling.
PERCHLORATE
Certain components in your vehicle such
as airbag modules, seatbelt pretensioners
and remote control batteries may contain
perchlorate material. Special handling
may apply for service or vehicle end of life
disposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazard-
ouswaste/perchlorate
FORD CREDIT
US Only
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business.
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Introduction
We offer a number of convenient ways for
you to contact us, and to manage your
account.
Call 1-800-727-7000.
For more information about Ford Credit
and access to Account Manager, go to
www.ford.com/finance.
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owners Manual. Genuine Ford and
Motorcraft parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen.
Genuine Ford replacement collision parts
meet our stringent requirements for fit,
finish, structural integrity, corrosion
protection and dent resistance. During
vehicle development we validate that
these parts deliver the intended level of
protection as a whole system. A great way
to know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Ford Warranty. The Ford
Warranty may not cover damage caused
to your vehicle as a result of failed
non-Ford parts. For additional information,
refer to the terms and conditions of the
Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is
covered and what is not covered by your
vehicles New Vehicle Limited Warranty,
see the Warranty Manual that is provided
to you along with your Owners Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls.
WARNINGS
You risk death or serious injury to
yourself and others if you do not
follow the instruction highlighted by
the warning symbol. Failure to follow the
specific warnings and instructions could
result in personal injury.
NEVER use a rearward facing child
restraint on a seat protected by an
ACTIVE AIRBAG in front of it, DEATH
or SERIOUS INJURY to the CHILD can
occur.
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On Board Diagnostics Data Link
Connector
WARNING
Do not connect wireless plug-in
devices to the data link connector.
Unauthorized third parties could gain
access to vehicle data and impair the
performance of safety related systems.
Only allow repair facilities that follow our
service and repair instructions to connect
their equipment to the data link connector.
Your vehicle has an OBD Data Link
Connector (DLC) that is used in
conjunction with a diagnostic scan tool for
vehicle diagnostics, repairs and
reprogramming services. Installing an
aftermarket device that uses the DLC
during normal driving for purposes such as
remote insurance company monitoring,
transmission of vehicle data to other
devices or entities, or altering the
performance of the vehicle, may cause
interference with or even damage to
vehicle systems. We do not recommend
or endorse the use of aftermarket plug-in
devices unless approved by Ford. The
vehicle Warranty will not cover damage
caused by an aftermarket plug-in device.
MOBILE COMMUNICATIONS
EQUIPMENT
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Using mobile communications equipment
is becoming increasingly important in the
conduct of business and personal affairs.
However, you must not compromise your
own or others safety when using such
equipment. Mobile communications can
enhance personal safety and security when
appropriately used, particularly in
emergency situations. Safety must be
paramount when using mobile
communications equipment to avoid
negating these benefits. Mobile
communication equipment includes, but
is not limited to, cellular phones, pagers,
portable email devices, text messaging
devices and portable two-way radios.
EXPORT UNIQUE OPTIONS
For your particular global region, your
vehicle may be equipped with features and
options that are different from the features
and options that are described in this
Owners Manual. A market unique
supplement may be supplied that
complements this book. By referring to the
market unique supplement, if provided,
you can properly identify those features,
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Introduction
recommendations and specifications that
are unique to your vehicle. This Owners
Manual is written primarily for the U.S. and
Canadian Markets. Features or equipment
listed as standard may be different on units
built for export. Refer to this Owners
Manual for all other required
information and warnings.
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PROTECTING THE
ENVIRONMENT
You should play your part in protecting the
environment. Correct vehicle usage and
the authorized disposal of waste, cleaning
and lubrication materials are significant
steps toward this aim.
For details about Ford Motor
Company's sustainability progress and
initiatives visit:
Web Address
www.sustainability.ford.com
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Environment
INSTRUMENT PANEL OVERVIEW
E254719
Air vents.A
Direction indicators. See
Direction Indicators (page 77).
High beam. See Lighting
Control (page 74).
B
Steering wheel control. See
Steering Wheel (page 68).
C
Instrument cluster. See
Instrument Cluster (page 85).
D
Steering wheel control. See
Steering Wheel (page 68).
E
Wiper lever. See Wipers and
Washers (page 71).
F
Hazard flasher switch. See
Hazard Flashers (page 187).
G
Information and entertainment
display.
H
Audio unit. See Audio Unit
(page 287).
I
Climate controls. See Climate
Control (page 106).
J
Keyless start button. See
Keyless Starting (page 125).
K
Steering wheel adjustment. See
Adjusting the Steering Wheel
(page 68).
L
Horn.M
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C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing
At a Glance
Cruise control. See Cruise
Control (page 69).
N
Lighting control. See Lighting
Control (page 74). Front fog
lamps. See Front Fog Lamps
(page 77).
O
17
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing
At a Glance
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Ford 2018 Owner's manual

Category
Cars
Type
Owner's manual
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