ESET PROTECT Cloud Owner's manual

ESET PROTECT Cloud

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ESET PROTECT Cloud was developed by ESET, spol. s r.o.

For more information visit https://www.eset.com

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permission in writing from the author.

ESET, spol. s r.o. reserves the right to change any of the described application software without prior notice.

Technical Support: https://support.eset.com

REV. 4/22/2021

1 About help 1 .....................................................................................................................................................

1.1 Icon legend 1 ...............................................................................................................................................

2 Release notes 3 ..............................................................................................................................................

3 Availability of service 11 ............................................................................................................................

4 Introduction to ESET PROTECT Cloud 11 ..........................................................................................

4.1 New features in ESET PROTECT Cloud 13 ................................................................................................

4.2 Supported Web browsers, ESET security products and languages 14 ...............................................

4.3 Supported Operating Systems 16 ............................................................................................................

4.4 Prerequisites 18 ..........................................................................................................................................

4.5 Diﬀerences between on-premise and cloud management console 18 ...............................................

5 Getting started with ESET PROTECT Cloud 19 ...............................................................................

5.1 Create a new ESET PROTECT Cloud instance using ESET Business Account 20 ...............................

5.2 Create a new ESET PROTECT Cloud user in ESET Business Account 22 .............................................

5.3 ESET PROTECT Cloud Web Console 28 .....................................................................................................

5.3.1 Login screen 31 ..........................................................................................................................................

5.3.2 Using the Startup Wizard 32 ...........................................................................................................................

5.3.3 User settings 35 ..........................................................................................................................................

5.3.4 Filters and layout customization 37 ..................................................................................................................

5.3.5 Tags 39 ....................................................................................................................................................

5.3.6 Import CSV 42 ............................................................................................................................................

5.3.7 Troubleshooting - Web Console 43 ...................................................................................................................

5.4 Synchronize ESET PROTECT Cloud with Active Directory 44 ...............................................................

5.5 How to manage Endpoint products from ESET PROTECT Cloud 48 .....................................................

5.6 ESET Push Notiﬁcation Service 49 ...........................................................................................................

6 VDI, cloning and hardware detection 49 ...........................................................................................

6.1 Resolving cloning questions 52 ................................................................................................................

6.2 Hardware identiﬁcation 54 ........................................................................................................................

7 Apache HTTP Proxy 54 ................................................................................................................................

7.1 Apache HTTP Proxy installation and cache 55 .......................................................................................

7.1.1 Squid installation and HTTP Proxy cache 58 ........................................................................................................

7.2 Apache HTTP Proxy installation - Linux 58 .............................................................................................

7.2.1 Squid HTTP Proxy installation on Ubuntu Server 62 ..............................................................................................

8 ESET Management Agent Deployment 63 .......................................................................................

8.1 Add computers using RD Sensor 63 .........................................................................................................

8.1.1 ESET Rogue Detection Sensor policy settings 64 ..................................................................................................

8.1.2 RD Sensor installation 65 ..............................................................................................................................

8.1.3 RD Sensor prerequisites 65 ............................................................................................................................

8.2 Local deployment 65 ..................................................................................................................................

8.2.1 Create Agent (and ESET security product) installer 66 ...........................................................................................

8.2.1.1 ESET PROTECT Live Installer behavior 68 ........................................................................................................

8.2.2 Agent Installer - Linux 68 ...............................................................................................................................

8.2.2.1 Deployment Agent Linux 69 .........................................................................................................................

8.2.2.2 Agent prerequisites - Linux 69 ......................................................................................................................

8.2.3 Agent Installer - macOS 70 ............................................................................................................................

8.3 Remote deployment 71 ..............................................................................................................................

8.3.1 Agent deployment using GPO and SCCM 71 ........................................................................................................

8.3.1.1 Deployment steps - SCCM 72 .......................................................................................................................

8.3.2 ESET Remote Deployment Tool 87 ...................................................................................................................

8.3.2.1 ESET Remote Deployment Tool prerequisites 88 ...............................................................................................

8.3.2.2 Select computers from Active Directory 88 ......................................................................................................

8.3.2.3 Scan the local network for computers 90 .........................................................................................................

8.3.2.4 Import a list of computers 91 .......................................................................................................................

8.3.2.5 Add computers manually 93 ........................................................................................................................

8.3.2.6 ESET Remote Deployment Tool - troubleshooting 94 ..........................................................................................

8.4 Agent protection 96 ....................................................................................................................................

8.5 ESET Management Agent settings 96 ......................................................................................................

8.5.1 Create a Policy to enable ESET Management Agent Password protection 97 ................................................................

8.6 Troubleshooting - Agent connection 99 ..................................................................................................

9 ESET PROTECT Cloud Main Menu 99 ...................................................................................................

9.1 Dashboard 100 .............................................................................................................................................

9.1.1 Drill down 102 ............................................................................................................................................

9.2 Computers 104 .............................................................................................................................................

9.2.1 Computer details 105 ...................................................................................................................................

9.2.2 Remove computer from management 109 .........................................................................................................

9.2.3 Groups 110 ...............................................................................................................................................

9.2.3.1 Group Actions 111 ....................................................................................................................................

9.2.3.2 Group Details 112 .....................................................................................................................................

9.2.3.3 Static Groups 113 .....................................................................................................................................

9.2.3.3.1 Create a new Static Group 113 ..................................................................................................................

9.2.3.3.2 Export Static Groups 115 .........................................................................................................................

9.2.3.3.3 Import Static Groups 116 .........................................................................................................................

9.2.3.4 Dynamic Groups 116 .................................................................................................................................

9.2.3.4.1 Create a new Dynamic Group 117 ..............................................................................................................

9.2.3.5 Move Static or Dynamic Group 119 ...............................................................................................................

9.2.3.6 Assign Client Task to a Group 121 .................................................................................................................

9.2.3.7 Assign Policy to a Group 122 .......................................................................................................................

9.3 Detections 123 .............................................................................................................................................

9.3.1 Manage Detections 125 ................................................................................................................................

9.3.2 Create Exclusion 126 ...................................................................................................................................

9.3.2.1 ESET security products compatible with exclusions 128 ......................................................................................

9.3.3 Ransomware Shield 129 ...............................................................................................................................

9.4 Reports 129 ..................................................................................................................................................

9.4.1 Create a new report template 131 ...................................................................................................................

9.4.2 Generate report 134 ....................................................................................................................................

9.4.3 Schedule a report 135 ..................................................................................................................................

9.4.4 Outdated applications 135 ............................................................................................................................

9.4.5 SysInspector log viewer 136 ..........................................................................................................................

9.4.6 Hardware Inventory 137 ...............................................................................................................................

9.4.7 Audit log report 139 .....................................................................................................................................

9.5 Tasks 139 ......................................................................................................................................................

9.5.1 Client Tasks 140 .........................................................................................................................................

9.5.1.1 Client Task Triggers 141 .............................................................................................................................

9.5.1.1.1 Assign Client Task to a Group or Computer(s) 143 ..........................................................................................

9.5.1.2 Anti-Theft Actions 144 ...............................................................................................................................

9.5.1.3 Diagnostics 146 .......................................................................................................................................

9.5.1.4 Display Message 148 .................................................................................................................................

9.5.1.5 End computer isolation from network 149 .......................................................................................................

9.5.1.6 Export Managed Products Conﬁguration 149 ....................................................................................................

9.5.1.7 Isolate computer from network 150 ...............................................................................................................

9.5.1.8 Modules Update 151 ..................................................................................................................................

9.5.1.9 Modules Update Rollback 152 ......................................................................................................................

9.5.1.10 On-Demand Scan 153 ..............................................................................................................................

9.5.1.11 Operating System Update 155 ....................................................................................................................

9.5.1.12 Quarantine Management 156 .....................................................................................................................

9.5.1.13 Product Activation 157 .............................................................................................................................

9.5.1.14 Reset Cloned Agent 158 ...........................................................................................................................

9.5.1.15 Rogue Detection Sensor Database Reset 158 .................................................................................................

9.5.1.16 Run Command 159 ..................................................................................................................................

9.5.1.17 Run SysInspector Script 161 ......................................................................................................................

9.5.1.18 Server Scan 161 .....................................................................................................................................

9.5.1.19 Shutdown computer 162 ...........................................................................................................................

9.5.1.20 Software Install 163 .................................................................................................................................

9.5.1.20.1 Upgrade ESET software 165 ....................................................................................................................

9.5.1.20.2 Safetica software 166 ............................................................................................................................

9.5.1.21 Software Uninstall 167 .............................................................................................................................

9.5.1.22 Stop Managing (Uninstall ESET Management Agent) 168 ...................................................................................

9.5.1.23 SysInspector Log Request (Windows only) 169 ................................................................................................

9.5.1.24 Upgrade Agent 170 .................................................................................................................................

9.5.1.25 Upload Quarantined File 171 ......................................................................................................................

9.5.2 Server Tasks 172 ........................................................................................................................................

9.5.2.1 Delete Not Connecting Computers 173 ...........................................................................................................

9.5.2.2 Generate Report 174 .................................................................................................................................

9.5.2.3 Rename computers 176 .............................................................................................................................

9.5.3 Task trigger types 177 .................................................................................................................................

9.5.3.1 Cron expression interval 178 .......................................................................................................................

9.5.4 Advanced Settings - Throttling 181 ..................................................................................................................

9.5.4.1 Throttling Examples 183 .............................................................................................................................

9.5.5 Tasks overview 185 .....................................................................................................................................

9.5.5.1 Progress indicator 187 ...............................................................................................................................

9.5.5.2 Status icon 187 ........................................................................................................................................

9.5.5.3 Task details 188 .......................................................................................................................................

9.6 Installers 190 ...............................................................................................................................................

9.7 Policies 192 ..................................................................................................................................................

9.7.1 Policies Wizard 193 .....................................................................................................................................

9.7.2 Flags 194 ..................................................................................................................................................

9.7.3 Manage Policies 196 ....................................................................................................................................

9.7.4 How Policies are applied to clients 196 .............................................................................................................

9.7.4.1 Ordering Groups 196 .................................................................................................................................

9.7.4.2 Enumerating Policies 197 ...........................................................................................................................

9.7.4.3 Merging Policies 199 .................................................................................................................................

9.7.4.3.1 Example scenario of merging policies 200 ....................................................................................................

9.7.5 Conﬁguration of a product from ESET PROTECT Cloud 203 .....................................................................................

9.7.6 Assign a Policy to a Group 203 .......................................................................................................................

9.7.7 Assign a Policy to a Client 204 ........................................................................................................................

9.7.8 How to use Override mode 205 .......................................................................................................................

9.8 Notiﬁcations 207 .........................................................................................................................................

9.8.1 Manage Notiﬁcations 208 ..............................................................................................................................

9.8.1.1 Events on managed computers 209 ...............................................................................................................

9.8.1.2 Status update on ESET PROTECT Cloud 209 .....................................................................................................

9.8.1.3 Dynamic group changes 210 .......................................................................................................................

9.8.2 Distribution 211 ..........................................................................................................................................

9.9 Status Overview 212 ...................................................................................................................................

9.10 More 213 .....................................................................................................................................................

9.10.1 Submitted Files 213 ...................................................................................................................................

9.10.2 Exclusions 214 .........................................................................................................................................

9.10.3 Quarantine 217 .........................................................................................................................................

9.10.4 Computer Users 219 ..................................................................................................................................

9.10.4.1 Add New Users 219 .................................................................................................................................

9.10.4.2 Edit Users 221 ........................................................................................................................................

9.10.4.3 Create New User Group 222 .......................................................................................................................

9.10.5 Dynamic Group Templates 223 .....................................................................................................................

9.10.5.1 New Dynamic Group Template 224 ..............................................................................................................

9.10.5.2 Rules for a Dynamic Group template 225 ......................................................................................................

9.10.5.2.1 Operations 225 ....................................................................................................................................

9.10.5.2.2 Rules and logical connectors 226 ..............................................................................................................

9.10.5.2.3 Template rules evaluation 227 .................................................................................................................

9.10.5.3 Dynamic Group template - examples 229 ......................................................................................................

9.10.5.3.1 Dynamic Group - a security product is installed 229 .......................................................................................

9.10.5.3.2 Dynamic Group - a speciﬁc software version is installed 230 ............................................................................

9.10.5.3.3 Dynamic Group - a speciﬁc version of a software is not installed at all 230 ..........................................................

9.10.5.3.4 Dynamic Group - a speciﬁc version of a software is not installed but other version exists 231 ...................................

9.10.5.3.5 Dynamic Group - a computer is in speciﬁc subnet 231 ....................................................................................

9.10.5.3.6 Dynamic Group - installed but not activated version of server security product 231 ...............................................

9.10.5.4 How to automate ESET PROTECT Cloud 232 ...................................................................................................

9.10.6 License Management 233 ............................................................................................................................

9.10.7 Access Rights 236 .....................................................................................................................................

9.10.7.1 Users 237 .............................................................................................................................................

9.10.7.1.1 User actions and user details 239 .............................................................................................................

9.10.7.1.2 Assign a Permission Set to a User 240 ........................................................................................................

9.10.7.1.3 Two-Factor Authentication 241 .................................................................................................................

9.10.7.2 Permission Sets 242 ................................................................................................................................

9.10.7.2.1 Manage Permission Sets 244 ...................................................................................................................

9.10.7.2.2 List of permissions 246 ..........................................................................................................................

9.10.8 Audit Log 248 ...........................................................................................................................................

9.10.9 Settings 249 ............................................................................................................................................

9.10.9.1 Syslog security restrictions and limits 253 .....................................................................................................

9.10.10 Export logs to Syslog 254 ...........................................................................................................................

9.10.10.1 Syslog server 254 ..................................................................................................................................

9.10.10.2 Events exported to LEEF format 254 ...........................................................................................................

9.10.10.3 Events exported to JSON format 255 ..........................................................................................................

10 ESET PROTECT Cloud for Managed Service Providers 257 ...................................................

10.1 Features of ESET PROTECT Cloud for MSP users 259 .........................................................................

10.2 Create a new ESET PROTECT Cloud user in ESET MSP Administrator 260 ......................................

10.3 Deployment process for MSP 262 ..........................................................................................................

10.3.1 Local deployment of Agent 263 .....................................................................................................................

10.3.2 Remote deployment of Agent 263 ..................................................................................................................

10.4 MSP Licenses 263 ......................................................................................................................................

10.5 Start MSP customer setup 265 ...............................................................................................................

10.6 Skip MSP customer setup 268 ................................................................................................................

10.7 Create custom installer 268 ....................................................................................................................

10.8 MSP Users 271 ...........................................................................................................................................

10.9 Tagging of MSP objects 273 ....................................................................................................................

10.10 MSP Status overview 273 ......................................................................................................................

10.11 Removing a company 275 ......................................................................................................................

11 Cloud Mobile Device Management 277 ...........................................................................................

11.1 CMDM Enrollment 277 ..............................................................................................................................

11.2 CMDM Management 279 ..........................................................................................................................

12 ESET PROTECT Cloud Migration scenarios 279 ...........................................................................

12.1 Partial Migration from ESMC 7 / ESET PROTECT 8 to ESET PROTECT Cloud 280 ............................

13 Stop using ESET PROTECT Cloud 295 ...............................................................................................

13.1 Last ESET PROTECT Cloud license expiration 297 ...............................................................................

14 About ESET PROTECT Cloud 297 .........................................................................................................

15 ESET PROTECT Cloud Security 298 ....................................................................................................

16 Terms of Use 301 .........................................................................................................................................

16.1 ESET Management Agent EULA 305 .......................................................................................................

16.2 Data Processing Agreement 310 ............................................................................................................

16.3 Standard Contractual Clauses 311 .........................................................................................................

17 Privacy policy 316 ........................................................................................................................................

18 Cloud Eligible Licenses 318 ....................................................................................................................

19 Preview features 318 .................................................................................................................................

19.1 iOS management 320 ...............................................................................................................................

19.2 Computer preview 320 .............................................................................................................................

1

About help

The Administration guide was written to help you get familiar with ESET PROTECT Cloud and provides instructions

to use it.

For consistency and to help prevent confusion, the terminology used throughout this guide is based on the ESET

PROTECT Cloud parameter names. We also use a set of symbols to highlight topics of particular interest or

signiﬁcance.

Note

Notes can provide valuable information, such as speciﬁc features or a link to a related topic.

Important

This requires your attention and it should not be skipped. Usually, it provides non-critical but

signiﬁcant information.

Warning

Critical information you should treat with increased caution. Warnings are placed speciﬁcally to deter

you from committing potentially harmful mistakes. Please read and understand text placed in

warning brackets, as it references highly sensitive system settings or something risky.

Example

Example scenario that describes a user case relevant for the topic where it is included. Examples are

used to explain more complicated topics.

Convention Meaning

Bold type Names of interface items such as boxes and option buttons.

Italic type Placeholders for information you provide. For example, ﬁle name or path means you type the

actual path or a name of ﬁle.

Courier New Code samples or commands

Hyperlink Provides quick and easy access to cross-referenced topics or external web location. Hyperlinks

are highlighted in blue and may be underlined.

%ProgramFiles% The Windows system directory which stores installed programs of Windows and others.

• Online Help is the primary source of help content. The latest version of Online Help will automatically be

displayed when you have a working internet connection.

• Topics in this guide are divided into several chapters and sub-chapters. You can ﬁnd relevant information by

using the search ﬁeld at the top.

• The ESET Knowledgebase contains answers to the most frequently asked questions, as well as

recommended solutions for various issues. Regularly updated by ESET technical specialists, the

Knowledgebase is the most powerful tool for resolving various types of problems.

• The ESET Forum provides ESET users with an easy way to get help and to help others. You can post any

problem or question related to your ESET products.

• You can post your rating and/or provide a feedback on a particular topic in help: Click the Was this

information helpful? link underneath the help page.

Icon legend

This is a collection of icons used throughout ESET PROTECT Cloud Web Console with their description. Some of the

icons depict actions, item types or current status. Most icons are displayed in one of three colors to denote the

accessibility of an element:

2

Default icon - available action

Blue icon - highlighted element when you hover with mouse pointer

Gray icon - action not available

Status icon Descriptions

Show Details - detailed information about the client device.

Add New - add new devices.

New Task - add new task.

New Notiﬁcation - add new notiﬁcation.

New Static/Dynamic Groups - add new groups.

Edit - you can edit your created tasks, notiﬁcations, reports template, groups, policies, etc.

Duplicate - lets you create a new policy based on the existing policy you have selected, a new name

is required for the duplicate.

Move - computers, policies, Static or Dynamic Groups.

Access Group - Move the item to a diﬀerent Static Group.

Delete - removes the selected client, group, etc completely.

Rename multiple items - if you select multiple items you can rename them one by one in a list or

use Regex search and replace multiple items at once.

Scan - using this option will run the On Demand Scan task on the client that reported the detection.

Update Modules - using this option will run the Modules Update task (triggers an update manually).

Audit Log - View the Audit Log for the selected item.

Reboot - if you select a computer and press Reboot the device will be rebooted.

Restore - restore quarantined ﬁle to its original location.

Shutdown - if you select a computer and click Reboot > Shutdown the device will be shut down.

Deactivate Products

Run Task - select a task and conﬁgure trigger and throttling (optional) for this task. The task will be

queued according to the task settings. This option immediately triggers an existing task that you

select from a list of available tasks.

Last used tasks - shows last used tasks. You can click task to execute it again.

Assign User - assign user to a device. You can manage users in Computer Users.

Manage Policies - a policy can also be assigned directly to a client (multiple clients), not just a group.

Select this option to assign the policy to selected client(s).

Send Wake-Up Call - ESET PROTECT Cloud Server runs instant replication of the ESET Management

Agent on a client machine via EPNS. This is useful when you do not want to wait for the regular interval

when the ESET Management Agent connects to the ESET PROTECT Cloud Server. For example when

you want a Client Task to be run immediately on client(s) or if you want a Policy to be applied right

away.

Isolate from network

End network isolation

Connect - generate and download a .rdp ﬁle that will let you connect to target device via Remote

Desktop Protocol.

Mute - if you select a computer and press Mute, the Agent on this client stops reporting to ESET

PROTECT Cloud; it will only aggregate the information. A muted icon will be displayed next to a

computer name in the Muted column.

Once muting is disabled by clicking Un-mute, the muted computer will report again and

communication between ESET PROTECT Cloud and the client is restored.

Disable - disable or remove a setting or selection.

Assign - assign a Policy to client or groups.

Import - select Reports / Policies you want to import.

Export - select Reports / Policies you want to export.

Tags - Edit tags (assign, unassign, create, delete).

Static Group

3

Status icon Descriptions

Dynamic Group

Not apply policy ﬂag

Apply policy ﬂag

Force policy ﬂag

Triggers - See the list of Triggers for the selected Client Task.

Desktop

Server

File Server

Mail Server

Gateway Server

Collaboration Server

Agent

Rogue Detection Sensor

ESET Full Disk Encryption

Enable EDTD - activate and enable the ESET Dynamic Threat Defense.

Release notes

ESET PROTECT Cloud 2.2.0

• NEW: New concept–Option to preview certain features

• NEW: Preview feature–Support for iOS / iPadOS (without ABM enrollment)

• NEW: Preview feature–Computer preview

• ADDED: Upgrade outdated products in a computer group

• ADDED: Default ﬁlter in the Detection screen (unresolved detections ﬁrst)

• ADDED: Ability to use a second license to activate ESET Dynamic Threat Defense in a software installation task

when an eligible endpoint product is selected

• ADDED: User management for users with global "write" access

• ADDED: Expiration time for client task triggers (Triggers tab)

• ADDED: New report–Computer Hardware Overview

• ADDED: Enabled non-root administration (other than the instance creator) to manage the security of other

managed accounts (depends on the upcoming EBA release planned for April 2020)

• IMPROVED: Pause a task for ESET Full Disk Encryption (capability to select an exact date and time)

• IMPROVED: The encryption status tile is now more interactive

• IMPROVED: Extended information in detection details

• IMPROVED: A recommendation message is displayed when the Administrator tries to run a client task on more

than 1,000 clients (using a group is recommended)

• IMPROVED: Assigning a policy to more than 200 individual devices is permitted (using a group is

recommended)

• IMPROVED: Various performance improvements

• FIXED: Licenses with over 10,000 seats were displayed as inﬁnite

• FIXED: In some cases, the "Planned" ﬂag In a client task remained active after a task was executed

4

• FIXED: The license usage number did not display the correct number when a license was overused

• FIXED: Subunits were not used by percentage usage enumeration for mail security products

• FIXED: The operating system name (Big Sur) for macOS 11.1 and 11.2 was missing

• FIXED: Various other bug ﬁxes and improvements

ESET PROTECT Cloud 2.1.0

• ADDED: Ability to look up speciﬁc computer based on the last logged user parameter

• ADDED: Support for policy-based migration from on-premise console to cloud console

• FIXED: Issue with opening/reading PDF reports sent by email (base64-encoded)

• FIXED: Non-root user with write permission rights for ESET PROTECT Cloud in ESET Business Account cannot

import or create dynamic group templates

• FIXED: Device ﬁlters on Dashboards display diﬀerent values than in tables

• FIXED: In some cases, Detail in the "Audit Log" overlapping other lines

• FIXED: Product deactivation fails with timeout (in certain cases) if started by "Delete not connected computers"

server task

• FIXED: User cannot delete objects in some cases even with correct access rights

• FIXED: Name of the ﬁle is garbled when Japanese characters are used

• FIXED: Various other bug ﬁxes and minor improvements

ESET PROTECT Cloud 2.0.148.0

• CHANGED: ESET Cloud Administrator renamed to ESET PROTECT Cloud

• ADDED: Ability to manage and protect Android mobile devices

• ADDED: Ability to manage FileVault (macOS) native encryption when an eligible license is present

• ADDED: Increased device management limit (up to 10,000 - dependent on purchased license size)

• ADDED: One-click deployment of ESET Dynamic Threat Defense if an eligible license is present

• ADDED: Ability to manage dynamic groups

• ADDED: Ability to manage notiﬁcations

• ADDED: Ability to deﬁne speciﬁc permission sets for selected users

• ADDED: Active Directory synchronization (Computers only)

• ADDED: Syslog log exporting

• ADDED: New “Audit log” section provides detailed information about speciﬁc actions

• ADDED: Ability to mass deploy the management agent to macOS devices

• ADDED: Second-level menu for advanced options

• ADDED: Secure Browser management

5

• ADDED: Support for sites (ESET Business Account) licenses including new "License user" column

• ADDED: Renew a license in the “License Management” screen

• ADDED: Ability to drill-down from expiring license issues in “Dashboards” and “Reports” to obtain more

information in the “License Management” screen

• ADDED: New “Manage license” context menu

• ADDED: EULA update notiﬁcations that support auto-upgrade (uPCU) of endpoint products in managed

environments

• ADDED: New ESET Full Disk Encryption (EFDE) management actions directly from “Computer details”

• ADDED: New EFDE Dynamic groups and Reports

• ADDED: Detection details (LiveGrid, Observed in organization, Virus Total )

• ADDED: One-click access to client task triggers

• ADDED: Unsupported browser warning

• ADDED: New "Seats allocated to sites" present in dedicated license report

• ADDED: Multi-line command scripts for Run Command task

• ADDED: Option to create a Computer user group in the “Add computer user” wizard

• CHANGED: Management Agent - supported operating systems

• CHANGED: Retention policy defaults

• CHANGED: License unit/sub-units visualization changed to "used/total" for online licenses and "X oﬄine" for

oﬄine licenses

• CHANGED: Access to behavior reports (when EDTD is purchased and enabled) are available (in the UI) only if

an eligible license is present

• IMPROVED: Ability to deﬁne a retention policy for certain logs

• IMPROVED: Exclusions mechanism extended to ﬁrewall threats

• IMPROVED: Computer details now directly accessible by clicking the computer name

• IMPROVED: One-click Network isolation

• IMPROVED: Columns ordering

• IMPROVED: Pop-up with search option

• IMPROVED: Hierarchical Dynamic groups tree

• IMPROVED: Multi-select in pop-up (modal) windows

• IMPROVED: Ability to create one exclusion from multiple detentions with standard exclusion criteria(s)

• IMPROVED: Breadcrumbs for better navigation in Wizards

• IMPROVED: Various other performance and security improvements

• FIXED: “Delete task action” removes all client tasks, not just selected items in a task list for a speciﬁc group

• FIXED: Status ﬁlter not visible for server tasks (only in client tasks)

• FIXED: Failed to send a wake-up call from the client task details executions

6

• FIXED: Incorrect target group type displays when editing a client trigger

• FIXED: “Status update” type notiﬁcations fail to save if they contain the “$” character

• FIXED: Import of policies with large ﬁle sizes

• FIXED: Inﬁnite units or subunits in tooltips for licenses in the License Management screen display incorrectly

• FIXED: License-related notiﬁcations (for example, expiration/overuse) trigger when a license is suspended

• FIXED: Policy does not block the selected Scan proﬁle

• FIXED: Filters previously set are not saved

• FIXED: Various other bug ﬁxes

ESET Cloud Administrator 1.2.118.0

• ADDED: Support for ESET Dynamic Thread Defense (Sold separately. Available for purchase in upcoming

weeks)

• ADDED: Submitted ﬁles screen

• ADDED: Ability to pause ESET Full Disk Encryption available from EFDE client version 1.2 (EFDE - purchased

separately)

• ADDED: Automatic resolution of ﬁrewall logs and ﬁltered websites

• ADDED: Ukrainian language

• ADDED: New ﬁltering options

• ADDED: Many other performance, usability, and security improvements

• IMPROVED: Discontinued the default limit for the number of displayed static groups

• IMPROVED: Performance improvements in the “groups” tree on the “Computers” and “Detections” screens

• IMPROVED: Selected screens redesign: Users, scheduled reports and edit updates in the navigation bar

• IMPROVED: Uniﬁed table design for task selection, computers selection, and other features

• IMPROVED: Second-level menu added under "Change assignments" in the policy screen

• FIXED: Delay of product version status shown in the main web console

• FIXED: System applications are not reported on macOS 10.15

• FIXED: Language detection on macOS Catalina

• FIXED: Table sorting behavior: Clicking column headers adds columns to multi-sorting until it has been clicked

3 times

• FIXED: Last scan time in “computer details” screen won’t impact the computer security status tile

• FIXED: User cannot resolve detections when the “Resolved” column is not shown in the “detections” table

• FIXED: The side panel does not remember the expanded/collapsed state after log-out and log-in

• FIXED: Some threats cannot be marked as resolved

• FIXED: After moving computers from a speciﬁc group, the view is changed to the group "ALL."

ESET Cloud Administrator - ESET Management Agent release- June

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• ADDED: New version of ESET Management Agent

• ADDED: Updating ESET Management Agent to the latest version can be deployed centrally alongside the cloud

service update

• ADDED: Agent compatibility with H1/2021 Windows version 10

ESET Cloud Administrator 1.2.82.0

• IMPROVED: Email domain validation when sending live installer link was discontinued

• IMPROVED: Checkbox "automatically reboot when needed" not checked by default when activating EFDE from

encryption tile

• IMPROVED: Dozens of usability, security, performance and stability improvements

• FIXED: Clicking column headers adds columns to multi-sorting until it has been clicked 3 times

• FIXED: Last Scan Time should note trigger red security status

• FIXED: Not possible to resolve detections when "Resolution" column is not shown

• FIXED: The side panel doesn't remember expanded/collapsed state after log-out and log-in

• FIXED: Agents stop connecting to cloud service under some circumstances

• FIXED: Recipients not visible in notiﬁcations emails

• FIXED: Computer with outdated OS are not visible in appropriate dynamic group

• FIXED: Ability to create hash exclusion without a hash present

• FIXED: ESET Full Disk Encryption not included within the selective export task conﬁguration

ESET Cloud Administrator 1.2

• NEW: ESET Full Disk Encryption

• NEW: Tagging - mark all relevant objects (e.g., computers) using user-deﬁned tags

• NEW: Support for the newest generation of Linux products, starting with ESET File Security for Linux v7

• NEW: Centralized Exclusions and wizard

• ADDED: Option to automatically delete computers that are not connecting

• ADDED: Option to rename computers based on deﬁned criteria

• ADDED: Computer isolation task

• ADDED: Uniﬁed table design with new navigation elements

• ADDED: Ability to export tables across all the main screens to diﬀerent formats

• ADDED: New "empty screen states" for simpler object creation

• ADDED: Detections view is now aggregated by time and other criteria to simplify operations and to resolve

them

• ADDED: Execute one click actions from the "task executions" screen

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• ADDED: Create a combined installer including ESET Full Disk Encryption

• ADDED: Option to deactivate individual products

• ADDED: New dynamic groups related to newly introduced products

• ADDED: Search by group name in computer screens and search bar

• ADDED: Option to save dashboard layout as preset for other users

• ADDED: Generate deﬁned reports ﬁltered to a selected group

• ADDED: Indonesian language support

• ADDED: New ESET Management Agent version (Windows) supports the latest security products

• IMPROVED: Many UI Improvements & other usability changes

• IMPROVED: Context menu now applies for all selected rows

• IMPROVED: Filtering panel has many new options such as autocomplete

• IMPROVED: New column selector element for primary tables.

• IMPROVED: Layout of detections (previously "threats") screen with new detection details

• IMPROVED: Reports screen layout includes a one click report generation option

• IMPROVED: Task section was updated and triggers are now displayed in a separate view of "task details"

• IMPROVED: Layout of policies screen, with simpler orientation and navigation

• IMPROVED: Layout of notiﬁcations screen with notiﬁcation details

• IMPROVED: Quick links menu

• IMPROVED: AV remover (part of management agent) supports auto update

• IMPROVED: Download speeds from the repositories were signiﬁcantly improved

• IMPROVED: Management agent ﬁle size signiﬁcantly reduced

• CHANGED: "Threats" section was renamed to "Detections"

• CHANGED: Management agent compatibility update related to macOS 10.7 and 10.8 support (see the

documentation for more details)

• CHANGED: ESET Cloud Administrator ends support for Endpoint and Server Security versions 6.4 and earlier.

• FIXED: Various other bug ﬁxes and internal performance improvements

ESET Cloud Administrator 1.1.360.0

• Added: Full support for endpoint version 7.1 products

• Fixed: Various bugs

ESET Cloud Administrator 1.1.359.0

• Improved: Internal performance improvements

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ESET Cloud Administrator 1.1.358.0

• Improved: Overall performance improvements

• Changed: Updated copyright information

• Fixed: ESET Cloud Administrator (ECA) server does not receive all "Web protection" threats

• Fixed: "Web protection" threat details view in the webconsole displays an unexpected error

• Fixed: An uncaught exception occurs when working with ECA

• Fixed: Indonesian language support is missing in product installation ﬁlters

• Fixed: Server Device Status chart is missing

ESET Cloud Administrator 1.1.356.0

• FIXED: Issue with too many notiﬁcations send from one incident.

ESET Cloud Administrator 1.1.350.0

• New version of ESET Management Agent ﬁxing various installation/upgrade/repair issues.

• Internal service performance improvements

• Fixed invalid installer CA certiﬁcate encoding in GPO installer script

ESET Cloud Administrator 1.1.349

• Various minor performance improvements

ESET Cloud Administrator 1.1.345

• Various minor bug ﬁxes

• Wrong information is displayed under "Policy Product" column while creating the ECA Live installer

ESET Cloud Administrator 1.1.343.0

• One-click actions

• New one-click action - One click upgrade option – even from aggregated data.

• New One-click actions to resolve "resolvable" actions – activate, reboot, update OS, or various protection

issues

• Hardware inventory

• Redesigned client details section

• New "incident overview" dashboard, with new types of graphical elements, and one-click navigation to threats

• Improved Automatic resolving of handled threats

• Option to generate live installer without security product selected

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• New status overview section

• Live installer now support oﬄine cache to speed up the deployment

• Overall UI improvements (polished UI, new vector icons, updated menus)

• Updated "overview" dashboard with one click navigation & Conﬁgurable RSS feed

• Redesigned quick links & help links

• New layout for wizard elements

• Ability to switch ECA do diﬀerent language in EBA (support for NEW languages)

• Automatic detection of "machine cloning"

• Ability to send e-mail directly from ECA when sending installer

• Automatic log-outs

• New more streamlined way when adding computers or using introductory wizard

• Redesigned "ﬁlter bar" with the option to remove / reset / save ﬁlter presets + "category ﬁlter" moved to

"ﬁlters"

• New columns for number / highest severity of alerts, cloning questions, and hardware detection reliability

status

• Enhanced ﬁltering options by product name, version, number of alerts, policies, threats, & other options

• New "remove computer from management" wizard, showing clear steps how to correctly remove devices from

ECA

• Redesigned task wizard

• New task types - Diagnostic (enable diagnostic / log collector)

• Section "logs" now includes tabs to display "log collector" and new section for "diagnostic logs"

• Alerts - Alert (problem) details are reported from the supported security products

• New dynamic groups for desktops and servers

• Questions to resolve conﬂicts

• Possible to locate threats detected by the same scan

• Added current detection engine version and a hash value

• Possibility to ﬁlter by cause, threat type, scan, scanner and deﬁne more granular criteria for the time ﬁlter in

threats

• Possibility to collapse and expand all reports in one click

• Software installation task executes a "pre-execution check", and reports "task failed" with further details

• New report template categories Hardware Inventory, Cloning Detection

• Restyled report creation wizard

• Extended options for ﬁltering for speciﬁc values

• Redesigned installer generation ﬂow

• Ability to conﬁgure LiveGrid and PUA settings when creating live installer

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• Ability to conﬁgure Live Installer proxy settings during the installer creation

• Support for GPO (Group policy)

• New ﬁlter to "hide not-assigned policies"

• Policy details showing "assigned to" (combines computers / groups) and "applied on" (actually applied targets)

• New predeﬁned policies for optimal usage of ESET Live Grid, and few tweaks to existing recommended

templates for maximum protection

• Possibility to allow "local lists"

• Possible to edit multiple notiﬁcations at once

• New announcement channel to inform users about planned outages and other important events

• Improved migration from ERA6 (ESMC) managed environment when executing live installers

Availability of service

Availability

Our target is to provide 99.5% service availability. Our eﬀort and well-deﬁned processes drive this endeavor. In the

event of an ESET PROTECT Cloud service outage, endpoints remain secure and unaﬀected.

Maintenance

The ESET PROTECT Cloud service is subject to routine maintenance procedures. All maintenance windows that

exceed 15 minutes are announced to console administrators in advance. Outages during maintenance windows are

not aﬀecting our targeted availability. Maintenance will be performed during weekends and outside working hours

(US data center - during US night hours; EU data center - during EU night hours).

Introduction to ESET PROTECT Cloud

Welcome to ESET PROTECT Cloud. ESET PROTECT Cloud allows you to manage ESET products on workstations and

servers in a networked environment with up to 10,000 devices from one central location. Using the ESET PROTECT

Cloud Web Console, you can deploy ESET solutions, manage tasks, enforce security policies, monitor system status

and quickly respond to problems or threats on remote computers.

ESET PROTECT Cloud is made up of the following components:

ESET PROTECT Cloud as a service

ESET PROTECT Cloud Web Console

• The Web Console interprets the data stored in the ESET PROTECT Cloud database. It visualizes the vast

amounts of data into clear dashboards and reports, and also enforces policies and carries out tasks on agents

and other ESET applications.

ESET PROTECT Live Installer

• Is a small application consisting of ESET Management Agent and a business endpoint product in a

streamlined and easy to use package.

• ESET Management Agent is a small application with no graphical user interface that executes the commands

of ESET PROTECT Cloud on connected clients. It executes the tasks, collects logs from ESET applications,

interprets and forces policies, and performs other valid tasks such as software deployment and general

computer monitoring.

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• Is an easily downloadable, pre-conﬁgured package, containing an agent and security product (downloaded

during installation), in the form of a streamlined installer that will automatically connect to the proper cloud

instance and activate itself with a valid license with minimal interaction required from the user. The installer

will identify the correct platform and download the proper security product installer package.

• The agent is a lightweight application that facilitates all communication between the ESET security product

on a client computer and ESET PROTECT Cloud .

ESET security products

• ESET security products protect client computers and servers from threats.

• ESET PROTECT Cloud supports the following ESET security products.

ESET Business Account

• Central entry point for business customers, or an identity provider to ESET PROTECT Cloud.

• Serves as a single-sign on for business customers to view their licenses, activated services, perform user

management, and more.

• An ESET business account is required to activate the ESET PROTECT Cloud instance.

ESET Remote Deployment Tool

• A tool that can remotely deploy ESET PROTECT Live Installer to the network.

• Has the capability to remotely map the network and sync with AD, or support the import of targets on which

the product will be deployed .

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New features in ESET PROTECT Cloud

Renaming of ESET Cloud Administrator

ESET Cloud Administrator was renamed "ESET PROTECT Cloud". Products and services are evolving to cover new

markets and customer needs. We have decided to rename our solution to better accommodate the current and

new capabilities that we have planned.

Remote Mobile Device Management for Android

Manage and protect Android mobile devices with ESET Endpoint Security for Android. Quickly deploy to one or

multiple devices via email or QR code. Initial conﬁguration and scalability oﬀer signiﬁcant advantages for operation

in small environments while also suitable for large-site deployments. Learn more

ESET Full Disk Encryption for macOS

We are extending platform coverage and adding FileVault (native encryption for macOS) management to increase

organizations’ data security. Learn more

Support of ESET Dynamic Threat Defense

An add-on paid service that provides another layer of security for ESET products such as Mail Security and

Endpoints by utilizing a cloud-based sandboxing technology to detect new, never-before-seen threat types. Future

proof your company’s IT security with: Behavior-based Detection, Machine learning, Zero-day Threats Detection

and Cloud Sandboxing. Learn more

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ESET PROTECT Cloud Owner's manual

ESET PROTECT Cloud Owner's manual

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