Cisco 7821 User manual

Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco

Unified Communications Manager 10.0 (SIP)

First Published: October 25, 2013

Last Modified: September 19, 2014

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Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

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of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference

will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are

encouraged to try to correct the interference by using one or more of the following measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

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CONTENTS

Preface

Preface xi

Overview xi

Audience xi

Guide Conventions xi

Related Documentation xiii

Cisco IP Phone 7800 Series Documentation xiii

Cisco Unified Communications Manager Documentation xiii

Cisco Business Edition 3000 Documentation xiii

Cisco Business Edition 6000 Documentation xiii

Documentation, Support, and Security Guidelines xiii

Cisco Product Security Overview xiv

PART I

About the Cisco IP Phone 1

CHAPTER 1

Technical Details 3

Physical and Operating Environment Specifications 3

Cable Specifications 4

Network and Computer Port Pinouts 5

Network Port Connector 5

Computer Port Connector 5

Phone Power Requirements 6

Power Outage 7

Power Reduction 7

Supported Network Protocols 8

VLAN Interaction 12

Cisco Unified Communications Manager Interaction 13

Cisco Unified Communications Manager Express Interaction 13

Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

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External Devices 14

CHAPTER 2

Cisco IP Phone Hardware 17

Cisco IP Phone Hardware Overview 17

Cisco IP Phone 7821 18

Phone Connections 18

Buttons and Hardware 19

Cisco IP Phone 7841 22

Phone Connections 22

Buttons and Hardware 23

Cisco IP Phone 7861 26

Phone Connections 26

Buttons and Hardware 27

Terminology Differences 29

PART II

Cisco IP Phone Installation 31

CHAPTER 3

Cisco IP Phone Installation 33

Verify Network Setup 33

Enable Autoregistration for Phone 34

Install Cisco IP Phone 35

Set Up Phone From Setup Menus 36

Apply Phone Password 38

Text and Menu Entry From Phone 38

Configure Network Settings 39

Set Domain Name Field 39

Set Admin VLAN ID Field 40

Set PC VLAN Field 40

Set SW Port Configuration Field 40

Set PC Port Configuration Field 40

Set DHCP Enabled Field 41

Set IP Address Field 41

Set Subnet Mask Field 41

Set Default Router Field 41

Set DNS Server Fields 42

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Set Alternate TFTP Field 42

Set TFTP Server 1 Field 42

Set TFTP Server 2 Field 43

Verify Phone Startup 43

Configure Phone Services for Users 43

CHAPTER 4

Cisco Unified Communications Manager Phone Setup 45

Determine Phone MAC Address 45

Set Up Cisco IP Phone 45

Phone Addition Methods 50

Add Phones Individually 50

Add Phones Using BAT Phone Template 51

Add Users to Cisco Unified Communications Manager 51

Add a User from an External LDAP Directory 52

Add User Directly to Cisco Unified Communications Manager 52

Add User to End User Group 53

Associate Phones with Users 54

Surviveable Remote Site Telephony 54

CHAPTER 5

Self Care Portal Management 57

Self Care Portal Overview 57

Set Up Access to Self Care Portal 58

Customize Self Care Portal Display 58

PART III

Hardware and Accessory Installation 59

CHAPTER 6

Cisco IP Phone Accessories 61

Cisco IP Phone Accessories Overview 61

Connect Footstand 61

Headsets 62

Audio Quality 62

Analog Headsets 63

Enable Wideband on Analog Headsets 63

Enable Wideband Codec on Analog Headsets 63

Wired Headsets 64

Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Connect Wired Headset 64

Disable Wired Headset 64

Wireless Headset 65

Enable Electronic Hookswitch 65

CHAPTER 7

Wall Mounts 67

Non-Lockable Wall Mount Components 67

Install Non-Lockable Wall Mount Kit 69

Remove Phone From Non-Lockable Wall Mount 74

Adjust the Handset Rest 75

PART IV

Cisco IP Phone Administration 77

CHAPTER 8

Cisco IP Phone Security 79

Cisco IP Phone Security Overview 79

View Current Security Features on Phone 80

View Security Profiles 80

Supported Security Features 80

Set Up Locally Significant Certificate 82

Phone Call Security 83

Secure Conference Call Identification 84

Secure Phone Call Identification 85

802.1x Authentication 85

CHAPTER 9

Cisco IP Phone Customization 87

Custom Phone Rings 87

Set Up Custom Phone Ring 87

Custom Ring File Formats 88

Set Up Wideband Codec 89

Set Up Idle Display 90

CHAPTER 10

Phone Features and Setup 91

Cisco IP Phone User Support 92

Telephony Features for Cisco IP Phone 92

Feature Buttons and Softkeys 111

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Disable Speakerphone 113

Schedule Power Save for Cisco IP Phone 113

Schedule Power Save Plus (EnergyWise) on Cisco IP Phone 115

Set Up AS-SIP 117

Enable Agent Greeting 119

Set Up Do Not Disturb 120

Set Up Monitoring and Recording 120

Set Up Power Negotiation for LLDP 121

Set Up cBarge 121

Set Up Automatic Port Synchronization 122

Set Up SSH Access 122

Set Up Call Forward Notification 123

Set Up Client Matter Codes 124

Enable Line Status for Call Lists 124

Set Up Forced Authorization Codes 125

Set Up Incoming Call Toast Timer 125

Set Up Peer Firmware Sharing 126

Set Up Remote Port Configuration 127

Enable Device Invoked Recording 128

Set Headset Sidetone Control 128

Enable Call History Shared Line 128

Control Phone Web Page Access 129

UCR 2008 Setup 129

Set Up UCR 2008 in Common Device Configuration 130

Set Up UCR 2008 in Common Phone Profile 130

Set Up UCR 2008 in Enterprise Phone Configuration 131

Set Up UCR 2008 in Phone 131

Set Up Softkey Template 132

Set Minimum Ring Volume 134

Set Up Join and Direct Transfer Policy 135

Set Up HTTPS for Phone Services 135

Phone Button Templates 136

Modify Phone Button Template 136

Set Up PAB or Speed Dial as IP Phone Service 137

Modify Phone Button Template for PAB or Fast Dial 138

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Set Up RTP/sRTP Port Range 138

CHAPTER 11

Corporate and Personal Directory Setup 141

Corporate Directory Setup 141

Personal Directory Setup 141

User Personal Directory Entries Setup 142

Download Cisco IP Phone Address Book Synchronizer 142

Cisco IP Phone Address Book Synchronizer Deployment 142

Install Synchronizer 143

Set Up Synchronizer 143

PART V

Cisco IP Phone Troubleshooting 145

CHAPTER 12

Monitoring Phone Systems 147

Monitoring Phone Systems Overview 147

Cisco IP Phone Status 147

Display Model Information Window 148

Display Status Menu 148

Display Status Messages Window 148

Status Messages Fields 149

Display Network Statistics Window 153

Network Statistics Fields 154

Display Call Statistics Window 157

Call Statistics Fields 157

Display Security Configuration Window 158

Security Configuration Fields 159

Cisco IP Phone Web Page 159

Access Web Page for Phone 160

Device Information 160

Network Setup 161

Network Statistics 168

Ethernet Information Web Page 168

Access Area and Network Area Web Pages 169

Device Logs 171

Streaming Statistics 171

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CHAPTER 13

Troubleshooting 175

General Troubleshooting Information 175

Startup Problems 177

Cisco IP Phone Does Not Go Through Normal Startup Process 177

Cisco IP Phone Does Not Register with Cisco Unified Communications Manager 178

Phone Displays Error Messages 178

Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager

178

Phone Cannot Connect to TFTP Server 178

Phone Cannot Connect to Server 179

Phone Cannot Connect Using DNS 179

Cisco Unified Communications Manager and TFTP Services Are Not Running 179

Configuration File Corruption 180

Cisco Unified Communications Manager Phone Registration 180

Cisco IP Phone Cannot Obtain IP Address 180

Cisco IP Phone Reset Problems 180

Phone Resets Due to Intermittent Network Outages 181

Phone Resets Due to DHCP Setting Errors 181

Phone Resets Due to Incorrect Static IP Address 181

Phone Resets During Heavy Network Usage 181

Phone Resets Due to Intentional Reset 182

Phone Resets Due to DNS or Other Connectivity Issues 182

Phone Does Not Power Up 182

Phone Cannot Connect to LAN 183

Cisco IP Phone Security Problems 183

CTL File Problems 183

Authentication Error, Phone Cannot Authenticate CTL File 183

Phone Cannot Authenticate CTL File 183

CTL File Authenticates but Other Configuration Files Do Not Authenticate 184

ITL File Authenticates but Other Configuration Files Do Not Authenticate 184

TFTP Authorization Fails 184

Phone Does Not Register 184

Signed Configuration Files Are Not Requested 185

802.1X Authentication Problems 185

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802.1X Enabled on Phone but Phone Does Not Authenticate 186

802.1X Not Enabled 186

Factory Reset of Phone Has Deleted 802.1X Shared Secret 187

Audio Problems 187

No Speech Path 187

Choppy Speech 187

General Telephone Call Problems 188

Phone Call Cannot Be Established 188

Phone Does Not Recognize DTMF Digits or Digits Are Delayed 188

Troubleshooting Procedures 189

Check TFTP Settings 189

Determine DNS or Connectivity Issues 189

Check DHCP Settings 190

Create New Phone Configuration File 191

Identify 802.1X Authentication Problems 191

Verify DNS Settings 192

Start Service 192

Additional Troubleshooting Information 193

Control Debug Information from Cisco Unified Communications Manager 193

CHAPTER 14

Maintenance 195

Basic Reset 195

Perform Factory Reset Phone Keypad 196

Perform Factory Reset from Phone Menu 196

Remove CTL File 197

Quality Report Tool 197

Voice Quality Monitoring 197

Voice Quality Troubleshooting Tips 198

Cisco IP Phone Cleaning 198

CHAPTER 15

International User Support 199

Unified Communications Manager Endpoints Locale Installer 199

International Call Logging Support 199

Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0

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Contents

Preface

•

Overview, page xi

•

Audience, page xi

•

Guide Conventions, page xi

•

Related Documentation

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing

import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority

to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible

for compliance with U.S. and local country laws. By using this product you agree to comply with applicable

laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/

policiesandregulations/ear/index.htm.

Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0

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Preface

Cisco Product Security Overview

PART I

About the Cisco IP Phone

•

Technical Details, page 3

•

Cisco IP Phone Hardware, page 17

CHAPTER 1

Technical Details

•

Physical and Operating Environment Specifications, page 3

•

Cable Specifications, page 4

•

Network and Computer Port Pinouts, page 5

•

Phone Power Requirements, page 6

•

Supported Network Protocols, page 8

•

VLAN Interaction, page 12

•

Cisco Unified Communications Manager Interaction, page 13

•

Cisco Unified Communications Manager Express Interaction, page 13

•

External Devices, page 14

Physical and Operating Environment Specifications

The following table shows the physical and operating environment specifications for the Cisco IP Phone 7821,

7841, and 7861.

Table 1: Physical and Operating Specifications

Value or rangeSpecification

32° to 104°F (0° to 40°C)Operating temperature

10% to 90% (noncondensing)Operating relative

humidity

14° to 140°F (–10° to 60°C)

Storage temperature

8.14 in. (207 mm)Height

Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Value or rangeSpecification

• Cisco IP Phone 7821— 8.11 in. (206 mm)

• Cisco IP Phone 7841— 8.11 in. (206 mm)

• Cisco IP Phone 7861— 10.42 in. (264.91 mm)

Width

1.1 in. (28 mm)Depth

• Cisco IP Phone 7821— 0.867 kg

• Cisco IP Phone 7841— 0.868 kg

• Cisco IP Phone 7861— 1.053 kg

Weight

• 100-240 VAC, 50-60 Hz, 0.5 A—when using the AC adapter

• 48 VDC, 0.2 A—when using the in-line power over the network cable

Power

Cisco IP Phone 7821, 7841, and 7861:

•

Category 3/5/5e for 10-Mbps cables with 4 pairs

•

Category 5/5e for 100-Mbps cables with 4 pairs

Cables have 4 pairs of wires for a total of 8

conductors.

Note

Cisco IP Phone 7841: Category 5/5e for 1000-Mbps cables with 4 pairs

Cables

As supported by the Ethernet Specification, it is assumed that the maximum

cable length between each Cisco IP Phone and the switch is 100 meters (330 feet).

Distance Requirements

Cable Specifications

•

RJ-9 jack (4-conductor) for handset and headset connection.

•

RJ-45 jack for the LAN 10/100BaseT connection (on Cisco IP Phones 7821 and 7861) and the LAN

1000BaseT connection (on the Cisco IP Phone 7841).

•

RJ-45 jack for a second 10/100BaseT compliant connection (on Cisco IP Phones 7821 and 7861) and

the LAN 1000BaseT connection (on the Cisco IP Phone 7841).

•

48-volt power connector.

Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0

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Cable Specifications

Network and Computer Port Pinouts

Although both the network and computer (access) ports are used for network connectivity, they serve different

purposes and have different port pinouts.

•

The network port is the 10/100 SW port (The Cisco IP Phone 7841 has a 10/100/1000 SW network port).

•

The computer (access) port is the 10/100 PC port (The Cisco IP Phone 7841 has a 10/100/1000 PC

computer port).

Network Port Connector

The following table describes the network port connector pinouts.

Table 2: Network Port Connector Pinouts

FunctionPin number

BI_DA+1

BI_DA-2

BI_DB+3

BI_DC+4

BI_DC-5

BI_DB-6

BI_DD+7

BI_DD-8

BI stands for bidirectional, while DA, DB, DC and DD stand for Data A, Data B, Data C and Data

D respectively.

Note

Computer Port Connector

The following table describes the computer port connector pinouts.

Table 3: Computer (Access) Port Connector Pinouts

FunctionPin number

BI_DB+1

BI_DB-2

Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Network and Computer Port Pinouts

FunctionPin number

BI_DA+3

BI_DD+4

BI_DD-5

BI_DA-6

BI_DC+7

BI_DC-8

BI stands for bidirectional, while DA, DB, DC and DD stand for Data A, Data B, Data C and Data

D respectively.

Note

Phone Power Requirements

The Cisco IP Phone 7821, 7841, and 7861 can be powered with external power or with Power over Ethernet

(PoE). A separate power supply provides external power. The switch can provide PoE through the phone

Ethernet cable.

Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0

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Phone Power Requirements

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