Whirlpool WTW7990XG User manual

W10298599A

W10298600A - SP

High-Efﬁciency

Washer

Use & Care Guide

Laveuse

de haute efﬁcacité

Guide d’utilisation et entretien

Para obtener acceso al Manual de uso y cuidado en español, o para obtener información adicional acerca de su producto, visite:

www.whirlpool.com.

Designed to use only

HE High Efciency detergents.

Conçue pour l’utilisation

d’un détergent haute

efcacité seulement.

WASHER SAFETY .........................................................2

WHAT’S NEW UNDER THE LID? .................................3

CONTROL PANEL AND FEATURES ............................4

Touch Screen Control .....................................................4

Dispensers .......................................................................5

CYCLE OVERVIEW .......................................................6

ADJUSTING CYCLES ...................................................8

USING YOUR WASHER ................................................9

ADDITIONAL FEATURES ............................................12

SOUND AND DISPLAY ...............................................13

WASHER MAINTENANCE ...............................................14

TROUBLESHOOTING .......................................................16

WARRANTY ...........................................................................23

ASSISTANCE OR SERVICE ..................................Back Cover

SÉCURITÉ DE LA LAVEUSE ......................................24

QUOI DE NEUF SOUS LE COUVERCLE? .................25

TABLEAU DE COMMANDE

ET CARACTÉRISTIQUES ...........................................26

Commandes d’écran tactile .........................................26

Distributeurs ..................................................................27

APERÇU DU PROGRAMME .......................................28

RÉGLAGE DES PROGRAMMES ................................30

UTILISATION DE LA LAVEUSE ..................................31

CARACTÉRISTIQUES SUPPLÉMENTAIRES.............34

SON ET AFFICHAGE ...................................................35

ENTRETIEN DE LA LAVEUSE .........................................36

DÉPANNAGE .......................................................................38

GARANTIE .............................................................................46

ASSISTANCE OU SERVICE ...................... Couverture arrière

™

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WASHER SAFETY

You can be killed or seriously injured if you don't immediately

You

can be killed or seriously injured if you don't

follow

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can

happen if the instructions are not followed.

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety

messages.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or hurt you and others.

All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”

These words mean:

follow instructions.

instructions.

DANGER

WARNING

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English

The impeller moves the load through the water while using

less water and energy compared to a traditional agitator-style

washer.

Choosing the Right Detergent

Use only High Efciency detergents. The package will be

marked “HE” or “High Efciency.” Low-water washing creates

excessive sudsing with a regular non-HE detergent. Using

regular detergent will likely result in longer cycle times and

reduced rinsing performance. It may also result in component

failures and noticeable mold or mildew. HE detergents are made

to produce the right amount of suds for the best performance.

Follow the manufacturer’s instructions to determine the amount

of detergent to use.

Normal Sounds You Can Expect

At different stages of the wash cycle, you may hear sounds that

are different from those of your previous washer. For example,

you may hear a clicking at the beginning of the cycle, as the

lid lock goes through a self-test. There will be different kinds of

humming and whirring sounds as the impeller moves the load.

And sometimes, you may hear nothing at all, as the washer

determines the correct water level for your load or allows time

for clothes to soak.

Use only High Efciency (HE) detergent.

H

2

Low

™

Concentrated Cleaning

The H

2

Low low-water cleaning system means concentrated

cleaning. Rather than diluting detergent as done in an

agitator-style washer, this washer delivers the detergent

directly to the soils.

WHAT’S NEW UNDER THE LID?

Cleaning with Less Water

The most striking difference in your new washer is the

low-water impeller wash system. The washer automatically

adjusts the water level to the load size—no water level selector

is needed.

Traditional agitator-style

washing machine

Washer with low-water

impeller wash system

Impeller

When loading the washer with dirty laundry, ll it evenly

around the basket wall. Once you start the cycle, the lid

will lock, and the washer will begin the sensing process to

determine the correct water level for the load. This may take

several minutes.

Water is added to the load while the basket turns slowly. As the

washer dampens and moves the load, the level of clothes will

settle in the basket. This is normal, and does not indicate that

more clothes should be added.

IMPORTANT: You will not see a washer basket full of water

like with your past agitator-style washer.

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9:25 AM

Recent ClothesColor

ClassicBed &Bath

3

Heavy Duty

Est. Cycle Time

35 min

Normal

Clothes

Est. Cycle Time

25 min

Deep Clean

Oxi/

Fabric Softener

Learn More

Eco Monitor

Delay Start

Sound & Display

CONTROL PANEL AND FEATURES

DEEP CLEAN

Touch to activate the Deep Clean option. This option

adds additional soak and agitation time to help remove

tough stains. An integrated heater helps to maintain

optimal wash temperatures.

DISPENSER SELECTOR

Press this button to set the dispensers for Oxi, Fabric

Softener, or both so that the selected laundry product

is added to the load at the correct time.

LEARN MORE

Touch Learn More to view additional information about

the selected cycle, option, or setting.

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Touch Screen Controls

COLOR LCD TOUCH SCREEN

This screen will display current options and settings, cycle

information, and estimated time remaining.

ECO MONITOR

Your washer is specially designed to conserve energy

and water. Each cycle, along with any selected options, will

result in different energy and water usage. Touch the Eco

Monitor to see how well you are saving energy and water.

DELAY START

Touch Delay Start to set the washer to delay the start of the

cycle for up to 12 hours, in 15 minute increments.

SOUND & DISPLAY

Adjust settings such as date/time, signal volume, display

language, screen brightness, and screen calibration.

If a button along the side of the display has a green bar

above it, that feature is currently activated. A blue bar

indicates that you are in the display screen for that feature.

POWER BUTTON

Touch to turn the washer ON. Touching once while the

washer is ON will cancel the current cycle. Touching twice

will turn the washer OFF.

NOTE: The touch screen may take up to a minute or

so to start up when the washer is rst plugged in or

after a power outage.

TOUCH SCREEN DISPLAY

The easy-to-use touch screen displays cycle information,

settings and options, and more. To select an option, simply

touch the icon for the desired option. To adjust settings,

touch the desired value.

START/PAUSE BUTTON

Touch to start the selected cycle; touch again to pause

a cycle.

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English

Dispensers

A

B

C

Use only High Efciency (HE) detergent.

A

C

B

High Efciency “HE” detergent dispenser

Add liquid or powdered HE detergent to this dispenser for

your main wash cycle.

Liquid chlorine bleach / Timed Oxi dispenser

Liquid chlorine bleach: This dispenser holds up to

3/4 cup (180 mL) liquid chlorine bleach. The bleach

will be automatically diluted and dispensed at the

optimum time during the wash cycle.

Oxi: This dispenser holds up to 3/4 cup (180 mL) Oxi

booster. The Oxi will be automatically diluted and

dispensed at the appropriate time during the wash cycle

when Timed Oxi option is selected.

NOTE: Fill dispenser with only bleach OR oxi.

Do not mix products.

Liquid fabric softener dispenser

Pour measured liquid fabric softener into the liquid fabric

softener dispenser, if desired. It will dispense automatically

at the optimum time when the Fabric Softener option is

selected.

•



Use only liquid fabric softener in this dispenser. Do not

dilute fabric softener.

Do not attempt to remove the dispensers or trim for cleaning.

The dispensers and trim are not removable. See “Maintenance”

for instructions on cleaning the dispensers.

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The main screen has 5 tabs, each with several cycles. Each tab allows you to select cycles based on what

you want to wash, for example, by clothing type, color, or common household items. The RECENT tab lists

the last 7 cycles used.

To select a cycle, touch the tab the cycle is in, then touch the

and arrows until the desired cycle

is shown. Simply touch the cycle icon to select. For additional information on each cycle and

recommended loads, touch LEARN MORE.

CYCLE OVERVIEW

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English

Tab:

Additional Information

Cycle:

Recent

This tab shows the last 7 cycles used. When the washer is turned on for the rst time, this tab will

include a couple popular cycles. The displayed cycles will

change as you use your washer.

Clothes

Normal Clothes

Heavy Duty Clothes

Ofce Casuals

Undergarments

Jeans

Kidswear

Baby Items

Athletic Wear

Lingerie

Swimwear

Sweaters

Shoes

These cycles allow you to sort and wash loads based on the

type of clothing.

The Normal Clothes cycle is recommended for washing

normally soiled cottons, linens, and mixed fabric loads.

Colors

Whites Load

Lights Load

Brights Load

Mixed Load

Darks Load

This tab features cycles that allow you to sort and wash by

colors, with settings designed to protect colors or remove

tough stains from whites.

Bed & Bath

Towels

Bed Sheets

Blankets

Pillows

Bath Mats

Rubber Mattress Pads

Shower Curtains

Stuffed Animals

Sleeping Bags

Select specialized cycles from this tab to wash common

household items. Cycles are designed to maximize cleaning

effectiveness while allowing for bulky or water resistant items.

Classic

Quick Wash

Hand Wash

Sanitary

Clean Washer

Soak

Rinse & Spin

Spin Only

This tab includes a variety of special purpose and utility

cycles.

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Once a cycle is selected, you will have the option of adjusting wash settings such

as wash/rinse temperature, spin speed, and soil level. You may also add options

such as Presoak and Extra Rinse, if available for that cycle.

You can either go to the Adjust Settings menu to manually select settings for the

load, or select Stain Assist, which will calculate the best settings for the stain.

If you select Adjust Settings, you may manually choose and

adjust each setting individually using the buttons across the

bottom of the screen. If an option is not available, it will be

grayed out and cannot be selected. You may also use the

adjustment palette to calculate the best settings based on a

quicker, gentler, cleaner, or more energy efcient wash cycle,

or a combination of properties.

If you select Stain Assist, the washer will take you through 4 easy

steps to determine the best settings for the stain. The washer will

then calculate the best combination of temperature, wash time,

and wash action for the stain and fabric.

Manual Adjustment

Stain Assist

ADJUSTING CYCLES

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English

USING YOUR WASHER

• Emptypockets.Loosechange,buttons,oranysmallobject

can pass under the impeller and become trapped, causing

unexpected sounds.

•Sortitemsbyrecommendedcycle,watertemperature,

and colorfastness.

• Separateheavilysoileditemsfromlightlysoiled.

• Separatedelicateitemsfromsturdyfabrics.

• Donotdrygarmentsifstainsremainafterwashing;heatcan

set stains into fabric.

• Treatstainspromptly.

• Closezippers,fastenhooks,tiestringsandsashes.

Remove non-washable trim and ornaments.

• Mendripsandtearstoavoidfurtherdamagetoitems

during washing.

Helpful Tips:

• Whenwashingwater-prooforwater-resistantitems,load

evenly. Use the Shower Curtain or Rubber Mattress Pad cycle.

• Usemeshbagstohelpavoidtanglingwhenwashingdelicate

or small items.

• Turnknitsinsideouttoavoidpilling.Separatelint-takersfrom

lint-givers. Synthetics, knits, and corduroy fabrics will pick up

lint from towels, rugs, and chenille fabrics.

Always read and follow fabric care labels instructions to avoid

damage to your garments.

1. Sort and prepare your laundry

Load garments in loose heaps evenly

around basket wall. Try mixing different

sized items to reduce tangling.

IMPORTANT: Items need to move freely

for best cleaning and to reduce wrinkling

and tangling.

3. Load laundry into washer

2. Touch POWER to turn on washer

Touch the POWER button to turn on the washer. When you

open the lid, the basket light will turn on.

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Using Laundry Product Dispensers

Add a measured amount of HE

detergent into detergent dispenser.

IMPORTANT: Use only High Efciency

detergents. The package will be

marked “HE” or “High Efciency.” Low-water washing creates

excessive sudsing with a regular non-HE detergent. Using

regular detergent will likely result in longer cycle times and

reduced rinsing performance. It may also result in component

failures and noticeable mold or mildew. HE detergents are made

to produce the right amount of suds for the best performance.

Follow the manufacturer’s instructions to determine the amount

of detergent to use.

HELPFUL TIP: See “Washer Maintenance” for information on

recommended method of cleaning washer dispensers. Do not

attempt to remove dispensers.

Detergent

4. Add HE detergent to dispenser

Fabric Softener

7. Add fabric softener to dispenser

Pour a measured amount of liquid fabric

softener into dispenser, always follow

manufacturer’s directions for correct

amount of fabric softener based on your

load size. Then select Fabric Softener option.

IMPORTANT: Fabric Softener option must be selected

to ensure proper distribution at correct time in cycle.

Do not overll or dilute. Overlling dispenser will cause

fabric softener to immediately dispense into washer.

If Extra Rinse option is selected, fabric softener will be

dispensed in the last rinse.

NOTE: Do not use liquid fabric softener dispenser balls in

this washer. They will not dispense correctly.

Bleach

6. Add chlorine bleach or Oxi

product to dispenser

Add chlorine bleach or Oxi laundry boost

product to the dispenser. When using

powdered chlorine bleach or Oxi products,

select the Bleach/Oxi option. It is not

necessary to select the Oxi option when

using liquid chlorine bleach or liquid Oxi products.

• Donotoverll,dilute,orusemorethan3/4 cup (180 mL)

of liquid chlorine bleach. Overlling will cause the bleach

or Oxi product to dispense immediately into the washer.

• Donotusecolor-safebleachorOxiproductsinthesame

cycle with liquid chlorine bleach.

5. Select dispenser options

Touch the Oxi/Fabric Softener button to display the dispenser

options page. Touch the Oxi-Boost and/or Fabric Softener icons

to activate or deactivate each dispenser. When a dispenser is

selected, a check mark will appear in the icon, and the dispenser

name on the button will turn green. Once the desired dispensers

are selected, touch Done to return to the main cycle screen.

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10. Set a delayed start, if desired

You can delay the start of the wash cycle by up to 12 hours.

Touch the Delay Start button, and drag the time selector to

the desired start time. You may also touch the 15 min. up and

down buttons to adjust the start time in 15 minute increments.

The start time and estimated end time will be displayed. Once

the desired start time is set, press Start Delay to conrm and

start the countdown.

Use the touch screen to select the desired cycle. Cycles

are grouped in tabs by type, and the last 7 cycles used

will appear in the Recent tab. Touch the

and arrows

to scroll left or right.

The Normal Clothes cycle is recommended for washing

normally soiled cottons, linens, and mixed fabric loads.

For additional information on cycles, options, and features,

touch Learn More on your washer display.

8. Select cycle

9. Select cycle settings and options

You may choose cycles from the Recent tab, with any custom

settings you have selected. Or select a cycle from the Clothes,

Colors, Bed & Bath, or Classic tab to use default settings or

choose new custom settings.

Once you have selected the cycle, default settings for the

cycle will be displayed. If you wish to change the default

settings, you may adjust the settings using the easy select

screen, by selecting the desired settings individually, or use

Stain Assist to get recommended settings for the stain.

Once the desired settings and options are selected, press

START/PAUSE, or touch Delay Start to set the washer to start

at a later time.

NOTE: Not all settings and options are available with all cycles.

Always read and follow fabric care labels instructions

to avoid damage to your garments.

11. Touch START/PAUSE to begin

wash cycle

Touch the START/PAUSE button to start the wash cycle.

When the cycle has nished, a “clean” message will be

displayed and the end of cycle signal will sound (if set).

Promptly remove garments when cycle is done to avoid

odor, reduce wrinkling, and rusting of metal hooks, zippers,

and snaps.

NOTE: If you need to open the lid to add 1 or 2 missed

garments, \you may do so while Add a Garment is displayed.

Press START/PAUSE; the lid will unlock once the washer

movement has stopped. This may take several minutes if the

load was spinning at high speed. Then close lid and press

START/PAUSE again to resume the cycle.

If lid is left open for more than 10 minutes the water will be

pumped out.

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ADDITIONAL FEATURES

Using the EcoMonitor

Your washer features an EcoMonitor, which allows you to

keep track of energy and water savings over time. Using

cycles with the Eco option and washing with cold water

will raise your Eco rating.

Deep Clean

Touch to activate the Deep Clean with Heat option.

This option adds additional soak and agitation time to help

remove tough stains. An integrated heater helps to maintain

optimal wash temperatures.

Learn More

Touch the Learn More button to display additional details.

When you are nished, touch Done to return to the previous

screen.

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Setting general preferences

The touch screen will display the current preference settings

below the icon for each preference. To change a setting,

press the icon for that preference and follow the on-screen

instructions.

SOUND & DISPLAY

Touching the Sound & Display button will access the

Sound & Display menu, where you can adjust preferences

such as date/time, signal volume, display language, screen

brightness, and screen calibration.

Calibrating the touch screen

If you are having difculty selecting or dragging the correct

icons with the touch screen, for example, if you touch one icon

but one adjacent to it is selected instead, the touch screen

may need calibration.

To calibrate:

1. Touch the Sound & Display button to access the Sound &

Display preferences.

2. Select Touch Screen Calibration.

3. Follow the on-screen instructions to calibrate the

touch screen.

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WASHER MAINTENANCE

CLEANING YOUR WASHER

Keep your washer as clean and fresh as your clothes.

To keep washer interior odor-free, follow this recommended

monthly cleaning procedure:

1. Make sure the washer is empty.

2. Using recommended AFFRESH

®

washer cleaner,

add one tablet to washer drum

OR

If using liquid chlorine bleach, add 1 cup (250 mL) to

liquid chlorine bleach dispenser.

IMPORTANT: Do not add detergent to CLEAN

WASHER with AFFRESH

™

cycle. Do not use more than

recommended amount of bleach to avoid damaging

product over time.

3. Close washer lid.

4. Press POWER.

5. Select CLEAN WASHER with AFFRESH

™

cycle.

6. Press START/PAUSE. Water will pour into washer

for a moment and pause, lid will lock, then cycle

will continue.

NOTE: For best results, do not interrupt cycle. If cycle must

be interrupted, press START/PAUSE twice and run a RINSE

AND SPIN cycle to ensure cleaner or bleach have been

rinsed from washer.

To clean exterior:

1. Use a soft, damp cloth or sponge to wipe up any spills.

2. Use all-purpose surface cleaner, if needed.

IMPORTANT: To avoid damaging the washer’s nish,

do not use abrasive products.

Replace inlet hoses after 5 years of use to reduce the risk

of hose failure. Periodically inspect and replace inlet hoses

if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of

replacement on the label with a permanent marker.

WATER INLET HOSES

Bleach

CLEANING THE TOUCH SCREEN

The Touch Screen should be cleaned periodically to

remove ngerprints or dust.

1. Make sure the washer is OFF.

2. Wipe the touch screen area with soft, damp cloth.

3. Wipe dry with clean, soft towel.

IMPORTANT: To avoid damaging the touch screen window,

do not use chemicals or abrasive products.

CLEANING YOUR DISPENSERS

You may nd laundry product residue leftover in your

dispensers. To remove residue, wipe with a damp cloth and

towel dry. Do not attempt to remove the dispensers or trim for

cleaning. The dispensers and trim are not removable.

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English

Operate your washer only when you are home.

If moving, or not using your washer for a period of time,

follow these steps:

1. Unplug or disconnect power to washer.

2. Turn off water supply to washer, to avoid ooding due

to water pressure surge.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer

where it will not freeze. Because some water may stay in

hoses, freezing can damage washer. If storing or moving

during freezing weather, winterize your washer.

To winterize washer:

1. Shut off both water faucets, disconnect and drain water

inlet hoses.

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run

washer on RINSE AND SPIN cycle for about 30 seconds

to mix antifreeze and remaining water.

3. Unplug washer or disconnect power.

NON-USE AND VACATION CARE

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage

or moving:

1. Refer to Installation Instructions to locate, level, and

connect washer.

2. Before using again, run washer through the following

recommended procedure:

To use washer again:

1. Flush water pipes and hoses. Reconnect water inlet

hoses. Turn on both water faucets.

2. Plug in washer or reconnect power.

3. Run washer through Blankets cycle to clean washer and

remove antifreeze, if used. Use only HE High Efciency

detergent. Use half the manufacturer’s recommended

amount for a medium-size load.

TRANSPORTING YOUR WASHER

1. Shut off both water faucets. Disconnect and drain water

inlet hoses.

2. If washer will be moved during freezing weather, follow

WINTER STORAGE CARE directions before moving.

3. Disconnect drain from drain system.

4. Unplug power cord.

5. Place inlet hoses inside washer basket.

6. Drape power cord and drain hose over the console

and secure with masking tape.

7. Place foam packing ring from original shipping materials

back inside washer. If you do not have packing ring,

place heavy blankets or towels into basket opening.

Close lid and place tape over lid and down front of

washer. Keep lid taped until washer is placed in

new location.

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Alert message screens

For many common problems that can be easily corrected

without a service call, your washer will display an alert

message with a code and explanation of the problem,

as well as possible solutions.

TROUBLESHOOTING

F code error screens

If your washer experiences a problem, it may display an F

code (an F followed by a two-digit number) and additional

instructions. Follow the on-screen instructions.

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English

First try the solutions suggested here or visit our website at www.whirlpool.com/help

for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Feet may not be in contact with the

oor and locked.

Front and rear feet must be in rm contact with oor, and washer

must be level to operate properly. Jam nuts must be tight

against the bottom of the cabinet.

Check oor for exing or sagging. If ooring is uneven, a 3/4"

(19 mm) piece of plywood under your washer will reduce sound.

See “Level the Washer” in Installation Instructions.

Load could be unbalanced.

Load dry items in loose heaps evenly around basket wall.

Adding wet items to washer or adding more water to basket

could unbalance washer.

Avoid washing single items. Balance a single item such as a rug

or jeans jacket with a few extra items. If the washer stops and

an unbalanced load error appears on screen, redistribute the

load, close the lid, and press START/PAUSE.

Use Bed and Bath cycles for oversized, non-absorbent items

such as comforters or poly-lled jackets. Other items are

not appropriate for Bed and Bath cycles. See “Cycle Guide”.

Item or load not suitable for selected cycle. See “Cycle Guide”

and “Using Your Washer” in this Use and Care Guide.

Empty pockets before washing. Loose items such as coins

could fall between basket and tub or may block pump.

It may be necessary to call for service to remove items.

Washer not level.

Water may splash off basket if washer is not level.

Fill hoses not attached tightly.

Tighten ll-hose connection.

Are all four ll hose at washers properly seated?

Drain hose connection

Pull drain hose from washer cabinet and properly secure it to

drainpipe or laundry tub.

Check household plumbing for leaks

or clogged sink or drain

Water can backup out of a clogged sink or drainpipe. Check

all household plumbing for leaks (laundry tubs, drain pipe,

water pipes, and faucets.)

Fill hose washers

Noises

It is normal to hear metal items on clothing such as metal snaps,

buckles, or zippers touch against the stainless steel basket.

Objects caught in washer

drain system.

Clicking or metallic

noises

Gurgling or humming

It is normal to hear the pump making a continuous humming sound

with periodic gurgling or surging as nal amounts of water are

removed during the spin/drain cycles.

Washer may be

draining water.

Water Leaks

Check the following for

proper installation:

Do not place tape over drain opening.

Unbalanced loading can cause basket to be out of alignment

and cause water to splash off tub. See “Using Your Washer”

for loading instructions.

Washer not loaded as

recommended.

Vibration, rocking, or

“walking”

Not enough water

in washer

Load not completely covered

in water.

This is normal operation for an HE low-water washer. The load will

not be completely underwater. The washer senses load sizes and

adds correct amount of water for optimal cleaning. See “What’s

New under the Lid.”

IMPORTANT: Do not add more water to washer. The added water

lifts the load off the impeller, resulting in less cleaning.

Washer not performing as expected

Washer may not be level.

Vibration or Off-Balance

Vibration during spinning

or washer stopped error

message on screen

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If you experience

Possible Causes

Solution

Normal washer operation.

Lid must be closed for washer to run.

Washer will pause during certain phases of cycle.

Do not interrupt cycle.

Washer may be stopped to reduce suds.

Washer spins the load before lling to determine load size.

Washer won’t run or ll,

washer stops working

Check for proper water supply.

Both hoses must be attached and have water owing to

inlet valve.

Both Hot and Cold water faucets must be turned on.

Check that inlet valve screens have not become clogged.

Check for any kinks in inlet hoses, which can restrict water ow.

Plug power cord into a grounded 3 prong outlet.

Do not use an extension cord.

Ensure there is power to outlet.

Reset a tripped circuit breaker. Replace any blown fuses.

NOTE: If problems continue, contact an electrician.

Check proper electrical supply.

Washer not loaded as recommended.

Remove several items, rearrange load evenly in

basket and add detergent. Close lid and press START/PAUSE.

Do not add more than 1 or 2 additional items after cycle

has started.

Not using HE detergent or using too

much HE detergent.

Only use HE detergent. Suds from regular detergents can slow

or stop the washer. Always measure detergent and following

detergent directions based on your load requirements.

To remove suds, cancel cycle. Select SPIN ONLY.

Press START/PAUSE. Do not add more detergent.

First try the solutions suggested here or visit our website at www.whirlpool.com/help

for assistance and to possibly avoid a service call.

Washer not performing as expected (cont.)

Do not add more water to the washer.

TROUBLESHOOTING

19

English

Using cycles with a lower spin speed.

Cycles with lower spin speeds remove less water than cycles

with high spin speeds. Use the recommended cycle/speed spin

for your garment.

Washer not loaded as recommended.

Small items may have been caught in pump or between basket

and tub, which can slow draining.

Empty pockets and use garment bags

for small items.

A tightly packed load will not allow the washer to spin correctly,

leaving the load wetter than normal. See “Using Your Washer”

for loading recommendations.

Washer not draining/

spinning, loads are

still wet

Check plumbing for correct drain

hose installation. Drain hose extends

into standpipe farther than 4.5"

(114 mm).

Check drain hose for proper installation. Use drain hose form

and securely attach to drainpipe or tub. Do not tape over drain

opening. Lower drain hose if the end is higher than 96" (2.4 m)

above the oor. Remove any clogs from drain hose.

Not using HE detergent or using too

much HE detergent.

Suds from regular detergent or using too much detergent can

slow or stop draining or spinning. Use only HE detergent.

Always measure and follow detergent directions for your

load. To remove extra suds, select RINSE & SPIN. Do not

add detergent.

If you experience

Possible causes

Solution

Incorrect or wrong

wash or rinse

temperatures

Check for proper water supply.

Are hot and cold inlet hoses reversed?

Both hoses must be attached to both washer and faucet, and

have both hot and cold water owing to inlet valve.

Check that inlet valve screens are not clogged.

Remove any kinks in hoses.

Energy Star washers use cooler wash and rinse water

temperatures than your previous washer. This includes

cooler hot and warm washes.

Load not rinsed

Check for proper water supply.

First try the solutions suggested here or visit our website at www.whirlpool.com/help

for assistance and to possibly avoid a service call.

Washer not performing as expected (cont.)

Energy saving controlled

wash temperatures.

Are hot and cold inlet hoses reversed?

Both hoses must be attached and have water owing to the

inlet valve.

Both hot and cold water faucets must be on.

Inlet valve screens on washer maybe clogged.

Remove any kinks in the inlet hose.

Not using HE detergent or using too

much HE detergent.

The suds from regular detergent can prevent washer

from operating correctly.

Use only HE detergent. Be sure to measure correctly.

Always measure detergent and follow detergent directions

based on load size and soil level.

Washer not loaded as recommended.

The washer is less efcient at rinsing when load is tightly

packed.

Load garments in loose heaps evenly around the basket wall.

Load with dry items only.

Use cycle designed for the fabrics being washed.

Add only 1 or 2 garments after washer has started.

Fabric softener option not selected.

When using fabric softener, be sure the Fabric Softener option

is selected.

20

Washer not performing as expected (cont.)

If you experience

Possible Causes

Solution

First try the solutions suggested here or visit our website at www.whirlpool.com/help

for assistance and to possibly avoid a service call.

Not using HE detergent or using too

much HE detergent.

Not using correct cycle for fabric type.

Not using dispensers.

Not washing like colors together.

The suds from regular detergent can prevent washer from

operating correctly.

Use only HE detergent. Be sure to measure correctly.

Always measure detergent and follow detergent directions

based on load size and soil level.

Use a higher soil level cycle option and warmer wash

temperature to improve cleaning.

If using Quick Wash cycle, wash only a few items.

Use Whites Load and Heavy Duty Clothes cycle for tough

cleaning.

Use dispensers to avoid chlorine bleach and fabric softener

staining.

Load dispensers before starting a cycle.

Avoid overlling.

Do not add products directly to load.

Wash like colors together and remove promptly after the cycle is

complete to avoid dye transfer.

Load is tangling

Washer not loaded as recommended.

Load garments in loose heaps evenly around the basket wall.

Reduce tangling by mixing types of load items. Use the

recommended cycle for the type of garments being washed.

Select a cycle with a slower wash action and slower spin

speed. Note that items will be wetter than when using a

higher speed spin.

Washer not loaded as recommended.

Washer senses load size and adds correct amount of water.

This is normal and necessary for clothes to move.

Do not add additional water to washer. Additional water lifts the

laundry off the impeller, resulting in less cleaning.

Load garments in loose heaps evenly around the basket wall.

For best cleaning, avoid tightly packing the load.

Load with dry items only.

Add only 1 or 2 garments after washer has started.

Not cleaning or

removing stains

Wash load not completely

covered in water.

Added more water to washer.

Wash action and/or spin speed too

fast for load.

Sand, pet hair, lint, etc.

on load after washing

Heavy sand, pet hair, lint, and

detergent or bleach residues

may require additional rinsing.

Add an Extra Rinse to the selected cycle.

TROUBLESHOOTING

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Whirlpool WTW7990XG User manual

Whirlpool WTW7990XG User manual

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