Lenovo ThinkServer User manual

ThinkServer

WarrantyandSupportInformation

MachineTypes:0387,0388,0389,0390,0391,0392,0393,and0441

Note:

Beforeusingtheinformationandtheproductitsupports,besuretoreadandunderstand

thefollowing:

•“Safetyinformation”onpageiii

•Chapter3“LenovoLimitedWarranty”onpage11

•Chapter5“Notices”onpage25

SecondEdition(December2011)

©CopyrightLenovo2011.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifdataorsoftwareisdelivered

pursuantaGeneralServicesAdministration“GSA”contract,use,reproduction,or

disclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Safetyinformation...................iii

Chapter1.Informationresources...............1

Documentation.....................1

ThinkServerWebsite...................3

LenovoSupportWebsite..................3

Recordingyourserverinformation...............3

Chapter2.Helpandservice.................5

Beforeyoucall......................5

Callingforservice.....................5

WorldwideLenovoSupporttelephonelist............6

Usingotherservices....................9

Purchasingadditionalservices...............10

LenovoproductserviceinformationforTaiwan..........10

Chapter3.LenovoLimitedWarranty.............11

Part1-GeneralTerms..................11

Part2-Country-specicTerms...............15

Part3-WarrantyServiceInformation.............18

SuplementodeGarantíaparaMéxico.............21

Chapter4.CustomerReplaceableUnits(CRUs).........23

Chapter5.Notices...................25

Additionalnoticeinformation................26

EuropeanUnionComplianceMark..............26

Trademarks......................26

©CopyrightLenovo2011i

iiThinkServerWarrantyandSupportInformation

Safetyinformation

Note:Beforeusingtheproduct,besuretoreadandunderstandthemultilingual

safetyinstructionsonthedocumentationDVDthatcomeswiththeproduct.

Antesdeusaroproduto,leiaeentendaasinstruçõesdesegurançamultilíngues

noDVDdedocumentaçãoqueoacompanha.

Предидаизползватетозипродукт,задължителнопрочететеивникнетев

многоезичнитеинструкциизабезопасноствDVDдискасдокументация,

койтосепредоставяспродукта.

Prijeupotrebeovogproizvodaobaveznopročitajtevišejezičnesigurnosneupute

kojesenalazenaDVD-usdokumentacijomkojidobivateuzproizvod.

Předpoužitímproduktujetřebasipřečístaporozumětbezpečnostnímpokynům

uvedenýmnadiskuDVDsdokumentací,kterýjedodávánsproduktem.

Førdubrugerproduktet,skaldusørgeforatlæseogforstådesikkerhedsforskrifter,

derndespåeresprog,pådendokumentations-dvd,derfølgermedproduktet.

LuetuotteenmukanatoimitetullaDVD-tietolevylläolevatmonikielisetturvaohjeet

ennentämäntuotteenkäyttöä.

Avantd'utiliserleproduit,veillezàbienlireetcomprendrelesinstructionsde

sécuritémultilinguesgurantsurleDVDdedocumentationfourniavecleproduit.

Πρινχρησιμοποιήσετετοπροϊόν,βεβαιωθείτεότιέχετεδιαβάσεικαικατανοήσει

τιςοδηγίεςασφάλειας,οιοποίεςείναιδιαθέσιμεςσεδιάφορεςγλώσσεςστοDVD

τεκμηρίωσηςπουσυνοδεύειτοπροϊόν.

VorVerwendungdesProduktssolltenSieunbedingtdiemehrsprachigen

SicherheitsanweisungenaufderDokumentations-DVDlesen,dieimLieferumfang

desProduktsenthaltenist.

Atermékhasználataelőttmindenképpenolvassaelésértelmezzeatermékhez

kapottdokumentációsDVDlemezentalálható,többnyelvenelolvashatóbiztonsági

előírásokat.

©CopyrightLenovo2011iii

Primadiutilizzareilprodotto,accertarsidileggereecomprendereleinformazioni

sullasicurezzamultilinguedisponibilisulDVDdidocumentazionefornitoconil

prodotto.

製品をご使用になる前に、製品に付属のDocumentationDVDに収録されてい

るマルチリンガルの「安全に正しくご使用いただくために」を読んで理解

してください。

제품을사용하기전에제품과함께제공되는문서DVD의다국어안전지침

을주의깊게읽어보십시오.

Voordatuhetproductgebruikt,moetuervoorzorgendatudemeertalige

veiligheidsinstructiesopdedocumentatie-dvdvanhetproducthebtgelezenen

begrijpt.

Przedskorzystaniemzproduktunależyzapoznaćsięzwielojęzycznymi

instrukcjamibezpieczeństwaznajdującymisięnapłycieDVDzdokumentacją

dostarczonąwrazzproduktem.

Antesdeutilizaroproduto,leiaatentamenteasinstruçõesdesegurança

multilinguesqueconstamnoDVDdedocumentaçãofornecidocomoproduto.

Înaintedeautilizaprodusul,asiguraţi-văcăaţicititşiînţelesinstrucţiunilede

siguranţăînmaimultelimbidepeDVD-ulcudocumentaţiecareînsoţeşte

produsul.

Førdubrukerproduktet,måduleseogforstådenerspråklige

sikkerhetsinformasjonenpåDVDenmeddokumentasjonsomfølgermed

produktet.

Преждечемиспользоватьэтотпродукт,внимательноознакомьтесьс

инструкциямипотехникебезопасностинаразныхязыках,которыеможно

найтинаDVD-дискесдокументациейвкомплектеспродуктом.

在使用本产品之前，请务必先阅读和了解产品附带的文档DVD中的多语言安

全说明。

Prenegotoupotrebiteproizvodobaveznopaljivoproitajteiprouiteviejeziko

uputstvozabezbednostnadokumentacionomDVD-ukojistedobiliuzproizvod.

PredpouvanmproduktusipretajteviacjazynbezpenostnpokynynadiskuDVDs

dokumentcioudodanomsproduktom.

Predenzačneteuporabljatiizdelek,jepomembno,daprebereteinrazumete

večjezičnavarnostnanavodilanaDVD-juzdokumentacijo,kistegaprejeliskupaj

zizdelkom.

ivThinkServerWarrantyandSupportInformation

Antesdeutilizarelproducto,asegúresedeleerycomprenderlasinstrucciones

deseguridadmultilingüesdelDVDdedocumentaciónqueseproporcionacon

elproducto.

Varnogamedattläsasäkerhetsinstruktionernapådokumentations-DVD-skivan

somföljermedprodukteninnandubörjaranvändaprodukten.

使用本產品之前，請務必閱讀並瞭解產品隨附的文件DVD上的多國語言版

本安全資訊。

Buürünükullanmadanönce,ürünlebirliktegönderilenbelgeDVD'siüzerindeki

çokdiliçerengüvenlikyönergeleriniokuyupanladýðýnýzdaneminolun.

Передвикористаннямцьогопродуктууважноознайомтесязінструкціями

зтехнікибезпекинарізнихмовах,щоможназнайтинаDVD-дискуз

документацієювкомплектізпродуктом.

ThinkServerWarrantyandSupportInformationv

viThinkServerWarrantyandSupportInformation

Chapter1.Informationresources

Youcanusetheinformationinthistopictoaccessusefulresourcesrelatingto

yourneedswhenusingtheLenovo

ThinkServer

product.

Documentation

Thistopicprovidesgeneraldescriptionsofthevariousdocumentationforyour

serverandinstructionsonhowtoobtainallthedocumentation.

Printeddocuments

Thefollowingdocumentsareprintedoutandcontainedinyourserverpackage.

•ReadMeFirst

Thisisamultilingualdocumentyoushouldreadrst.Thisdocumentguides

youtoreadthecompletewarranty,support,andsafetyinformationonthe

documentationDVDthatcomeswithyourserverbeforeusingtheproduct.This

documentalsoprovidesinformationabouthowtondthemostup-to-date

informationontheLenovoSupportWebsite.

•ImportantNotices

Thisdocumentincludessafetyandlegalnoticesthatyoushouldreadand

understandbeforeusingtheserver.

DocumentationDVD

ThedocumentationDVD,whichcomeswithyourserver,containsvarious

documentsforyourserverinPortableDocumentFormat(PDF).Toviewthe

documentation,youneedtohavetheAdobeReaderprograminstalled.Youcan

downloadthedesiredlanguageversionofthelatestAdobeReaderprogramfrom

theAdobeWebsiteat:

http://www.adobe.com

TostartthedocumentationDVD,inserttheDVDintotheopticaldrive.TheDVDis

AutoPlayenabledandstartsautomaticallyinmostenvironments.IftheDVDfails

tostartorifyouareusingaLinux

operatingsystem,openthelaunch.htmle

locatedintherootdirectoryoftheDVD.

Note:LenovomaintainspagesontheWorldWideWebwhereyoucangetthe

latesttechnicalinformationanddownloaddocumentationordevicedriversand

updates.SomeinformationinthedocumentsonthedocumentationDVDmight

changewithoutnoticeaftertherstreleaseoftheDVD.Youcanalwaysobtainall

themostup-to-datedocumentationforyourserverfromtheLenovoWebsiteat:

http://www.lenovo.com/ThinkServerUserGuides

©CopyrightLenovo20111

ThefollowingdocumentsareonthedocumentationDVDthatcomeswithyour

server:

•SafetyInformation

Thisisamultilingualdocumentthatincludesallthesafetystatementsforyour

productinmorethan30languages.Besuretoreadandunderstandallthe

safetystatementsbeforeusingtheproduct.

•WarrantyandSupportInformation

ThisdocumentincludestheLenovowarrantystatement,Customer

ReplaceableUnits(CRUs)information,andinformationabouthowtocontact

LenovoSupport.

•UserGuide

Thisdocumentprovidesdetailedinformationtohelpyougetfamiliarwithyour

serverandhelpyouuse,congure,andmaintainyourserver.

•RemoteManagementUserGuide

ThisdocumentprovidesinformationtohelpyouusetheintegratedKeyboard,

Video,andMouse(iKVM)functionforserverremotemanagement.This

documentisinEnglishonly.

Note:AThinkServeriKVMRemoteManagementModule(hereinafterreferred

toasiKVMkey)isrequiredandthisoptionshouldbeinstalledontheiKVMkey

connectoronthesystemboardtoenabletheiKVMfunction.

•MegaRAIDSASSoftwareUserGuide

ThisdocumentprovidesinformationaboutRedundantArrayofIndependent

Disks(RAID)andhowtousetheutilityprogramstocongure,monitor,and

maintainyourserverRAIDandrelateddevices.ThisdocumentisinEnglish

only.

Note:RefertothisdocumentforhardwareRAIDinformationifyouhavea

requiredRAIDcardinstalledintheserver.Forinformationabouttheintegrated

SerialAdvancedTechnologyAttachment(SATA)softwareRAID,refertothe

serverUserGuide.

Documentfortrainedservicepersonnelonly

ThefollowingdocumentisintendedfortrainedservicepersonnelofLenovoandis

onlyavailableinEnglishontheLenovoWebsiteat:

http://www.lenovo.com/ThinkServerUserGuides

2ThinkServerWarrantyandSupportInformation

HardwareMaintenanceManual

Thisdocumentprovidesdiagnosticinformation,partslisting,andreplacement

proceduresforalleldreplaceableunits(FRUs,partsreplacedbytrainedservice

personnel)aswellasallCRUs.

Ifyoususpectasoftwareproblem,refertothedocumentation,includingreadme

lesandonlinehelp,thatcomeswiththeoperatingsystemorsoftwareprogram.

ThinkServerWebsite

TheThinkServerWebsiteprovidesup-to-dateinformationandservicestohelp

youbuy,use,upgrade,andmaintainyourserver.Youalsocandothefollowingby

visitingtheThinkServerWebsiteat:

http://www.lenovo.com/thinkserver

•Shopforserversaswellasupgradesandaccessoriesforyourserver.

•Purchaseadditionalservicesandsoftware.

•Purchaseupgradesandextendedhardwarerepairservices.

•AccesstheLenovoLimitedWarranty(LLW).

•Accesstheonlinemanualsforyourproducts.

•Accesstroubleshootingandsupportinformationforyourservermodeland

othersupportedproducts.

•Downloadthelatestdevicedriversandsoftwareupdatesforyourservermodel.

•Findtheserviceandsupportphonenumbersforyourcountryorregion.

•FindaServiceProviderlocatednearyou.

LenovoSupportWebsite

TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:

http://www.lenovo.com/support

ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:

•Driversandsoftware

•Diagnosticsolutions

•Productandservicewarranty

•Productandpartsdetails

•Userguidesandmanuals

•Knowledgebaseandfrequentlyaskedquestions

Recordingyourserverinformation

Recordinginformationaboutyourservercanbehelpfulifyoueverneedtohave

yourserverserviced.

Chapter1.Informationresources3

Theproductname,machinetypeandmodel,andserialnumberarelabeledon

yourserver.Theinformationhelpssupporttechnicianstoidentifyyourserverand

providefasterservice.Usethefollowingtabletorecordtheinformation.

Productname

________________________________________

Machinetypeandmodel(MT-M)

________________________________________

Serialnumber(S/N)

________________________________________

Dateofpurchase

________________________________________

Youcanregisteryourserverbyfollowingtheinstructionsat:

http://www.lenovo.com/register

Youwillreceivethefollowingbenetsafterregisteringyourserver:

•Fasterservicewhenyoucallforhelp

•Automaticnoticationoffreesoftwareandspecialpromotionaloffers

4ThinkServerWarrantyandSupportInformation

Chapter2.Helpandservice

Thistopiccontainsinformationaboutobtaininghelpandservice.

Beforeyoucall

Beforeyoucall,dothefollowingtotrytosolvetheproblembyyourself:

•Checkallcablestomakesurethattheyareconnected.

•Checkthepowerswitchestomakesurethatthesystemandoptionaldevices

areturnedon.

•Usethetroubleshootinginformationinyoursystemdocumentationonthe

documentationDVDthatcomeswithyourproduct.

•Checkfortheupdatedinformation,newdevicedrivers,andhintsandtipson

theLenovoSupportWebsiteat:

http://www.lenovo.com/support

Ifpossible,beatyourproductwhenyoucall.Havethefollowinginformation

available:

•Machinetypeandmodel

•SerialnumbersofyourLenovohardwareproducts

•Descriptionoftheproblem

•Exactwordingofanyerrormessages

•Hardwareandsoftwarecongurationinformation

Callingforservice

Duringthewarrantyperiod,youcangethelpandinformationbytelephone

throughtheCustomerSupportCenter.

Thefollowingservicesareavailableduringthewarrantyperiod:

•Problemdetermination-Trainedservicepersonnelareavailabletoassistyou

withdeterminingahardwareproblemanddecidingwhatactionisnecessaryto

xtheproblem.

•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,

trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.

•EngineeringChangemanagement-Theremightbechangesthatare

requiredafteraproducthasbeensold.Lenovooryourresellerwillmake

selectedEngineeringChanges(ECs)thatapplytoyourhardwareavailable.

©CopyrightLenovo20115

Thewarrantydoesnotcoverthefollowing:

•ReplacementoruseofpartsnotmanufacturedfororbyLenovoor

non-warrantedLenovoparts

•Identicationofsoftwareproblemsources

•CongurationoftheUniedExtensibleFirmwareInterface(UEFI)BasicInput

OutputSystem(BIOS)aspartofaninstallationorupgrade

•Changes,modications,orupgradestodevicedrivers

•Installationandmaintenanceofnetworkoperatingsystems(NOS)

•Installationandmaintenanceofapplicationprograms

See“Part3-WarrantyServiceInformation”onpage18

forthewarrantytype

anddurationforyourproduct.Youmustretainyourproofofpurchasetoobtain

warrantyservice.

WorldwideLenovoSupporttelephonelist

Telephonenumbersaresubjecttochangewithoutnotice.Themostup-to-date

telephonelistforLenovoSupportisalwaysavailableat:

http://www.lenovo.com/support/phone

CountryorregionTelephonenumber

Africa

Africa:+44(0)1475-555-055

SouthAfrica:+27-11-3028888,0800110756,and

+27-11-3027252

CentralAfrica

ContactthenearestBusinessPartner

Argentina

0800-666-0011(Spanish)

Australia

1300-880-917(English)

Austria

01-211-454-610(German)

Belgium

02-225-3611(Dutch,French)

Bolivia

0800-10-0189(Spanish)

Brazil

SaoPauloregion:(11)3889-8986

OutsideSaoPauloregion:0800-701-4815

(BrazilianPortuguese)

Bulgaria359-2-9734618

359-2-9693650

Canada1-800-565-3344(English,French)

Chile

TollFree:188-800-442-488

800-361-213

(Spanish)

China

(HongKongS.A.R.)

8205-0333(HongKong)

(Cantonese,English,andMandarin)

6ThinkServerWarrantyandSupportInformation

CountryorregionTelephonenumber

China

(MacauS.A.R.)

0800-336(Macau)

(Cantonese,English,Mandarin)

Colombia1-800-912-3021(Spanish)

CostaRica0-800-011-1029(Spanish)

Croatia

0800-0426

OutsideCroatia:+38516110095calls

Cyprus

+357-22-841100

CzechRepublic

+420-2-7213-1316

Denmark

Warrantyserviceandsupport:7010-5150(Danish)

DominicanRepublic

1-866-434-2080(Spanish)

Ecuador

1-800-426911(Spanish)

Egypt+202–35361005

ElSalvador800-6264(Spanish)

Estonia+3726776793or+3726600800

Finland

+358-800-1-4260(Finnish)

France

0810-631-213(French)

Germany01805-004618(German)

Greece

+30-210-680-1700

Guatemala1800-624-0051(Spanish)

Hungary

+36-1-382-5716or+36-1-382-5720(Hungarian)

HondurasTegucigalpa:232-4222

SanPedroSula:552-2234

(Spanish)

India

1800-425-6666(English)

Indonesia0215238823

Localnumberonly:001-803-606-282

DID(DirectInwardDialing):+60383156859

(English,BahasaIndonesia)

Ireland

01-881-1444(English)

Israel

+972-3-9142800*6557(Hebrew,English)

Italy

+39-800-820094(Italian)

Japan

IntelliStationandxSeries

InsideJapanandoverseascalls:

+81-46-266-1358(Japanese)

Chapter2.Helpandservice7

CountryorregionTelephonenumber

Korea

1588-6782(Korean)

Latvia+3717070360

Lithuania+37052786600

Luxembourg

+352-360-385-343(French)

MalaysiaLocalnumberonly:1800-88-1889

DID:+60383156855

(English,BahasaMelayu)

Malta+35621445566

Mexico

001-866-434-2080(Spanish)

MiddleEast

+44(0)1475-555-055

Netherlands

020-513-3939(Dutch)

NewZealand

0800-733-222(English)

Nicaragua

001-800-220-1830(Spanish)

Norway

8152-1550(Norwegian)

Panama

LenovoCustomerSupportCenter:

001-866-434-2080(TollFree)206-6047

(Spanish)

Peru

0-800-50-866(Spanish)

PhilippinesLocalnumberonly:1800-1601-0033

DID:+60383156858(English,Filipino)

Poland

Generalnumber:+4822878-6999(Polski)

Portugal

+351-21-892-7046(Portuguese)

Romania+4-021-224-4015

Singapore

Localnumberonly:800-6011-343

DID:+60383156859(English)

Slovakia

+421-2-4954-5555

Slovenia+386-1-4255-205(Slovenian)

Spain0901-100-000(Spanish)

SriLanka+94112493547or+94112493548(English)

Sweden077-117-1040(Swedish)

Switzerland

Warrantyserviceandsupport:0800-55-54-54

(German,French,Italian)

Taiwan

886-2-82273299or0800-000-702(Mandarin)

8ThinkServerWarrantyandSupportInformation

CountryorregionTelephonenumber

ThailandLocalnumberonly:1-800-060-066

6622734088

DID:+60383156857(Thai,English)

TrinidadandTobago1-800-645-3330

Turkey

00800-4463-2041(Turkish)

UnitedKingdom

Standardwarrantysupport:08705-500-900(English)

UnitedStates1-800-426-7378(English)

Uruguay

000-411-005-6649(Spanish)

Venezuela

0-800-100-2011(Spanish)

Vietnam

ForNorthernAreaandHanoiCity:

84439462000or84439426457

ForSouthernAreaandHoChiMinhCity:8483829

5160or84439426457

(English,Vietnamese)

Usingotherservices

IfyoutravelwithaLenovonotebookcomputerorrelocateyourcomputertoa

countrywhereyourdesktop,notebook,orservermachinetypeissold,your

computermightbeeligibleforInternationalWarrantyService,whichautomatically

entitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.Servicewill

beperformedbyserviceprovidersauthorizedtoperformwarrantyservice.

Servicemethodsandproceduresvarybycountry,andsomeservicesmightnot

beavailableinallcountries.InternationalWarrantyServiceisdeliveredthrough

themethodofservice(suchasdepot,carry-in,oron-siteservice)thatisprovided

intheservicingcountry.Servicecentersincertaincountriesmightnotbeable

toserviceallmodelsofaparticularmachinetype.Insomecountries,feesand

restrictionsmightapplyatthetimeofservice.

TodeterminewhetheryourcomputeriseligibleforInternationalWarranty

Serviceandtoviewalistofthecountrieswhereserviceisavailable,goto

http://www.lenovo.com/support,clickWarranty,andfollowtheinstructionson

thescreen.

FortechnicalassistancewiththeinstallationoforquestionsrelatedtoService

PacksforyourinstalledMicrosoft

Windows

product,refertotheMicrosoft

ProductSupportServicesWebsiteathttp://support.microsoft.com/directoryor

youcancontacttheCustomerSupportCenter.Somefeesmightapply.

Chapter2.Helpandservice9

Purchasingadditionalservices

Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices,such

assupportforhardware,operatingsystems,andapplicationprograms;network

setupandcongurationservices;upgradedorextendedhardwarerepairservices;

andcustominstallationservices.Serviceavailabilityandservicenamesmightvary

bycountryorregion.Formoreinformationabouttheseservices,gototheLenovo

Websiteat:

http://www.lenovo.com

LenovoproductserviceinformationforTaiwan

10ThinkServerWarrantyandSupportInformation

Chapter3.LenovoLimitedWarranty

L505-0010-0208/2011

ThisLenovoLimitedWarrantyconsistsofthefollowingparts:

Part1-GeneralT erms

Part2-Country-specicTerms

Part3-WarrantyServiceInformation

ThetermsofPart2replaceormodifytermsofPart1asspeciedforaparticular

country.

Part1-GeneralTerms

ThisLenovoLimitedWarrantyappliesonlytoLenovohardwareproductsyou

purchasedforyourownuseandnotforresale.ThisLenovoLimitedWarrantyis

availableinotherlanguagesatwww.lenovo.com/warranty.

WhatthisWarrantyCovers

LenovowarrantsthateachLenovohardwareproductthatyoupurchaseisfree

fromdefectsinmaterialsandworkmanshipundernormaluseduringthewarranty

period.Thewarrantyperiodfortheproductstartsontheoriginaldateofpurchase

asshownonyoursalesreceiptorinvoiceorasmaybeotherwisespeciedby

Lenovo.Thewarrantyperiodandtypeofwarrantyservicethatapplytoyour

productareasspeciedin“Part3-WarrantyServiceInformation”below.This

warrantyonlyappliestoproductsinthecountryorregionofpurchase.

THISWARRANTYISYOUREXCLUSIVEWARRANTYANDREPLACESALL

OTHERWARRANTIESORCONDITIONS,EXPRESSORIMPLIED,INCLUDING,

BUTNOTLIMITEDTO,ANYIMPLIEDWARRANTIESORCONDITIONSOF

MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE.AS

SOMESTATESORJURISDICTIONSDONOTALLOWTHEEXCLUSIONOF

EXPRESSORIMPLIEDWARRANTIES,THEABOVEEXCLUSIONMAYNOT

APPL YTOYOU.INTHATEVENT,SUCHWARRANTIESAPPL YONL YTOTHE

EXTENTANDFORSUCHDURATIONASREQUIREDBYLAWANDARE

LIMITEDINDURATIONTOTHEWARRANTYPERIOD.ASSOMESTATESOR

JURISDICTIONSDONOTALLOWLIMITATIONSONTHEDURATIONOFAN

IMPLIEDWARRANTY,THEABOVELIMITATIONONDURATIONMAYNOT

APPL YTOYOU.

HowtoObtainWarrantyService

Iftheproductdoesnotfunctionaswarrantedduringthewarrantyperiod,you

mayobtainwarrantyservicebycontactingLenovooraLenovoapprovedService

Provider.AlistofapprovedServiceProvidersandtheirtelephonenumbersis

availableat:www.lenovo.com/support/phone.

Warrantyservicemaynotbeavailableinalllocationsandmaydifferfromlocation

tolocation.ChargesmayapplyoutsideaServiceProvider’snormalservicearea.

ContactalocalServiceProviderforinformationspecictoyourlocation.

CustomerResponsibilitiesforWarrantyService

Beforewarrantyserviceisprovided,youmusttakethefollowingsteps:

•followtheservicerequestproceduresspeciedbytheServiceProvider;

•backuporsecureallprogramsanddatacontainedintheproduct;

•providetheServiceProviderwithallsystemkeysorpasswords;

•providetheServiceProviderwithsufcient,free,andsafeaccesstoyour

facilitiestoperformservice;

•removealldata,includingcondentialinformation,proprietaryinformationand

personalinformation,fromtheproductor,ifyouareunabletoremoveanysuch

information,modifytheinformationtopreventitsaccessbyanotherpartyor

sothatitisnotpersonaldataunderapplicablelaw.TheServiceProvidershall

notberesponsibleforthelossordisclosureofanydata,includingcondential

information,proprietaryinformation,orpersonalinformation,onaproduct

returnedoraccessedforwarrantyservice;

•removeallfeatures,parts,options,alterations,andattachmentsnotcovered

bythewarranty;

•ensurethattheproductorpartisfreeofanylegalrestrictionsthatprevent

itsreplacement;

•ifyouarenottheownerofaproductorpart,obtainauthorizationfromthe

ownerfortheServiceProvidertoprovidewarrantyservice.

WhatYourServiceProviderWillDotoCorrectProblems

WhenyoucontactaServiceProvider,youmustfollowthespeciedproblem

determinationandresolutionprocedures.

TheServiceProviderwillattempttodiagnoseandresolveyourproblemby

telephone,e-mailorremoteassistance.TheServiceProvidermaydirectyouto

downloadandinstalldesignatedsoftwareupdates.

Someproblemsmayberesolvedwithareplacementpartthatyouinstallyourself

calleda“CustomerReplaceableUnit”or“CRU.”Ifso,theServiceProviderwill

shiptheCRUtoyouforyoutoinstall.

Ifyourproblemcannotberesolvedoverthetelephone;throughtheapplicationof

softwareupdatesortheinstallationofaCRU,theServiceProviderwillarrangefor

12ThinkServerWarrantyandSupportInformation

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Lenovo ThinkServer, ThinkServer TS430 User manual

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