Motorola MH7021 User guide

Quick Start

Guide

AC2200 Tri-Band Mesh WiFi

whole home WiFi system

1

Packaged with the system

Motorola Router

Motorola Satellite

Ethernet Cable

Power Adapter

(varies by region)

MH7021 is the model number for each Router and Satellite unit.

MH7022 includes 1 Router, 1 Satellite, and 2 power adapters.

MH7023 includes 1 Router, 2 Satellites and 3 power adapters.

Para una Guía de Inicio Rápido en español, por favor

vaya a

www.motorolanetwork.com/MH7022IR

2

Let’s get started

We highly recommend you use the MotoManage™ app to

configure your Motorola whole home WiFi system. In addition

to setting up your system, the app provides advanced security

for all your devices, the ability to monitor and control your

WiFi network remotely, advanced parental controls, and many

other features. If you don’t want to use the app, you can also

set the system up manually. In that case, skip to the section

Setup your Network Manually on the next page.

1 Download the MotoManage™ app from the App Store or

Google Play to set up and manage your network.

2 Open the app and follow the steps to install your devices.

3 In the app, when asked, scan the QR code on the back of

the device labeled

Router and follow the steps.

Sample label:

4 The app will then ask you if you want to install a Satellite.

Scan the QR code for the device labeled

Satellite. If you

have additional

Satellites, you will repeat this process for

each one. Follow the steps in the app to configure the

units.

5 Now enjoy the app. You can easily elect to keep your

original WiFi name and password, as we recommend.

The app includes basic and advanced features, which are all

available free of charge for the first month. After that you will

be able to decide whether you’d like to keep the advanced

features for a small monthly fee.

3

Setup your network manually

If you are not using the MotoManage app, you will need to set

up your whole home WiFi system manually. First you need to

place and install the Router and Satellite in your home.

1 Take the unit labeled Router and place it near your cable

modem, DSL modem, fiber optic modem, or an in-building

Ethernet network used for Internet access.

2 Plug the included Ethernet cable between the WAN/LAN

port on your unit marked Router and the LAN port of your

modem or the Ethernet jack of your in-building network.

3 If you are using a modem, switch the power of the modem

off now. (For some modem/routers, this requires you to

remove a backup battery.) After the modem is off for at

least 10 seconds, switch it back on. (If you removed a

backup battery, plug the battery back in first.)

4 Now, connect the supplied power adapter between the

Router’s power jack and an electrical outlet. The Motorola

logo on the front of the unit should start blinking green

while the unit powers up. If the logo is not blinking green,

check that the On/Off button on the back panel is pushed

in. Wait for the Motorola logo to become solid green. This

may take up to 2 minutes. If the Motorola logo does not

stop blinking please see the

Troubleshooting section at

the end of this guide.

4

Positioning the satellites around your

home

If you have one Satellite we recommend placing the Satellite

halfway between the Router and the area which needs

additional WiFi coverage. Note that the Satellite must be

within range of your Router’s WiFi signal in order to sync with

the Router.

If you have 2 Satellites we recommend placing your Satellites

in opposite corners of your house, but still within range of your

Router.

1 To setup the Satellite(s), first connect the supplied power

adapter between the Satellite’s power adapter and a

working electrical outlet. The Satellite’s Motorola logo on

the front of the unit should be blinking green while the unit

powers up. If the logo is not blinking green, check that the

On/Off button on the back panel is pushed in.

5

2 The Satellite will power up and attempt to sync with the

Router. While attempting to sync, the Motorola logo will

blink blue. If it continues to blink blue after five minutes,

this means your Satellite is out of range. If so, move the

Satellite closer to the Router.

After the Satellite syncs with the Router, the Motorola logo

will turn either green or amber. If the logo turns green, the

connection between the Router and the Satellite is strong.

If the logo turns amber, the connection to the Router is

weak. We recommend moving the Satellite closer to the

Router to improve the signal.

Congratulations! You can now connect your wireless devices

to your WiFi network. The default wireless network name and

password are found on the label on the back of your units. If

you wish to change these defaults, you can do this in the

MotoManage app or see the full length manual online at

www.motorolanetwork.com/MH7022manual .

6

Rear Panel

ON/OFF button and POWER jack

Press the power button in until it clicks for ON. Connect the supplied

power adapter between the power jack and an electrical outlet.

WAN/LAN and LAN ports

On the Router unit, the WAN/LAN port is a WAN port. Use this port to

connect your Router to your modem’s LAN port. On the Satellite unit,

the WAN/LAN port is a LAN port. You can connect a computer, smart

TV/media player, game station, or other Ethernet-capable device to

any LAN port.

WPS button

Most users will not use the WPS button. It is not needed to set up your

WiFi.

RESET button

The reset button is located on the bottom of the unit. If you need to

reset your unit, press this button using a small object such as a

paperclip for 10 seconds.

7

Front Panel Light

The Motorola Logo on the front of the units will change colors

to indicate the status.

COLOR

DESCRIPTION

Solid Green

Router: Connected to your modem.

Satellite: Paired to the router with a

strong signal.

Blinking Green

Both: Unit is powering up.

Router only: After power up, WAN port not

connected.

Blinking Blue

Satellite only: Satellite is trying to pair with

the Router.

Solid Amber

Satellite only: Connected with a weak signal.

Blinking Amber

Both: WPS is active and in discovery

mode or the software is

being upgraded.

8

Troubleshooting Tips

What if I can’t make an Internet connection right after

installation?

• First turn the modem that provides your Internet connection

off for at least 8 seconds, then on, to see if that fixes the

problem.

• Check that the Router’s power adapter is plugged into a live

outlet, and the power button is pushed in.

• Check that the Router’s Ethernet cable is securely plugged into

the WAN/LAN port and that other end of the cable is plugged

into your modem’s LAN port.

• Try plugging an Ethernet cable from your computer or laptop

to the LAN port of the Router. If you can access the Internet

through your computer than the problem is with your wireless

client. Verify that your wireless device has selected the correct

WiFi network and it logged in correctly.

• Try connecting directly to the modem, to verify that the

modem is online.

The light on the Router keeps blinking green?

• Check that the Ethernet cable on the Router is firmly plugged

into the WAN/LAN port of the Router and the other end of the

cable is plugged into the LAN port of the modem.

• Verify that the modem is powered on and connected to the

Internet.

• The Ethernet cable may be bad, replace the cable with a

known working cable.

The light on the Satellite keeps blinking blue?

• Your Satellite has not paired with the Router. Try moving the

Satellite closer to the Router. It can take up to five minutes for

it to pair.

9

What if I am connected wirelessly but my connection seems

slow or keeps dropping?

• Wireless range can be limited by a variety of issues, including

weak wireless clients and challenging building configurations.

You may need to reposition your units to improve the

coverage in your home.

• Avoid interference from Bluetooth headsets and stereos,

microwave ovens, WiFi-capable printers, and 2.4 GHz cordless

phones and base stations. Try not to put the Router or

Satellite(s) close to these types of interfering devices.

• You may need another Satellite unit to provide coverage

throughout your home. The MH7021 is a single Satellite unit

designed to work with the MH7022 or MH7023 whole home

WiFi systems.

What if I don’t know my Wireless Network Name/SSID or

Security Key/Password?

• The MotoManage app provides an easy way for you to look up

or change your current Network Name and Password settings.

Otherwise, the default values are printed on the back label of

your unit. Use these unless you changed them. If you have a

device that connects wirelessly to the Router, it may show the

Wireless Network Name/SSID and Password.

• If all else fails, reset the device to factory defaults by pressing

the Reset button on the bottom of the case for 10 seconds. (A

paperclip helps.) You can then use the default values.

Do you have any other questions? We have lots more

information at www.motorolanetwork.com/mentor

10

We like to help.

Please visit our support Website or call our support specialists.

Our Website has our Motorola Mentor information, and also

provides returns and warranty information.

www.motorolanetwork.com/support

Email: support@motorolanetwork.com

Phone: 800-753-0797 or 617-753-0562

Our full-length user manual is available at

www.motorolanetwork.com/MH7022manual

Limited Warranty

MTRLC LLC warrants this product against defects in material

and workmanship for a warranty period of 2 years. To read the

full warranty, please go to

www.motorolanetwork.com/warranty

Label Symbols

SYMBOL

INDICATES

DC voltage

AC voltage

For indoor use only

Class II equipment

Energy Efficiency Marking

Safety Precautions

These precautions help protect you and your MH7021.

 Do not put the MH7021 or its power adapter in water, since

this is a shock hazard.

 The MH7021 should normally be installed indoors. If you use it

outdoors, protect it from moisture and be careful about

temperature.

 Your MH7021 should be operated in an environment that’s

between 32 and 104° Fahrenheit (0 to 40° Centigrade).

 Your MH7021 should not be in a confined space. There should

be room for air flow around the top, front, and sides of the

MH7021.

 Make sure to use your MH7021’s power adapter and a

compatible electrical outlet.

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation

is subject to the following two conditions: (1) This device may

not cause harmful interference, and (2) this device must accept

any interference received, including interference that may

cause undesired operation.

Additional FCC and Regulatory Compliance information can be

found at

www.motorolanetwork.com/MH7022manual .

MTRLC LLC PO Box 121147 Boston, MA 02112

trademarks or registered trademarks of Motorola Trademark Holdings,

LLC. and are used under license. All other trademarks are the property

27818-EL-A/1110

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