Poly SoundStation IP 5000 User guide

3.3.0 | June 2010 | 1725-11530-330 Rev. A

Administrator’s Guide for the

Polycom® UC Software

Polycom, Inc.

4750 Willow Road

Pleasanton, CA 94588-2708

USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for

any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating

into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software

contained within its products. The software is protected by United States copyright laws and international treaty

provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible

for printing or clerical errors. Information in this document is subject to change without notice.

ii

Trademark Information

POLYCOM

®

, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are

trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States

and various other countries. All other trademarks are property of their respective owners. No portion hereof may be

reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without

the express written permission of Polycom.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications

held by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of

incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal

injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties

are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This

warranty gives you specific legal rights which may vary depending on local law.

Copyright Notice

Portions of the software contained in this product are:

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated

documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to

use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to

whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the

Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,

INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR

PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE

LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR

OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER

DEALINGS IN THE SOFTWARE.

iii

About This Guide

The Administrator’s Guide for the Polycom® UC Software is for

administrators who need to configure, customize, manage, and troubleshoot

Polycom® SoundPoint® IP, SoundStation® IP, and VVX® phones. This guide

covers the SoundPoint IP 320, 321, 330, 331, 335, 450, 550, 560, 650, and 670

desktop phones, the SoundStation IP 5000, 6000 and 7000 conference phones,

and the VVX 1500 business media phone.

The following related documents for the SoundPoint IP, SoundStation IP, and

VVX phones are available:

• Quick Start Guides, which describe how to assemble the phones

• Quick User Guides, which describe the most basic features available on

the phones

• User Guides, which describe the basic and advanced features available on

the phones

• Web Applications Developer’s Guide, which assists in the development of

applications that run on the SoundPoint IP and SoundStation IP phone’s

Microbrowser and the VVX 1500 phone’s Browser

• Technical Bulletins, which describe workarounds to existing issues and

provide expanded descriptions and examples

• Release Notes, which describe the new and changed features and fixed

problems in the latest version of the software

For support or service, please contact your Polycom

®

reseller or go to Polycom

Technical Support at http://www.polycom.com/support/.

Polycom recommends that you record the phone model numbers, software

(both the BootROM and UC Software), and partner platform for future

reference.

SoundPoint IP, SoundStation IP, and VVX models: _____________________

BootROM version: ________________________________________________

UC Software version: ______________________________________________

Partner Platform: _________________________________________________

Administrator’s Guide for the Polycom UC Software

iv

v

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Introducing the Polycom UC Software Family of Phones . . . 1–1

SoundPoint IP Desktop Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

SoundStation IP Conference Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

VVX 1500 Business Media Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

Key Features of Your Polycom Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Where Polycom Phones Fit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Polycom Phone Software Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

BootROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Polycom UC Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Resource Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Available Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

New Features in Polycom UC Software 3.3.0 . . . . . . . . . . . . . . . . . . . . . . 2–16

3 Setting up Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Setting Up the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

DHCP or Manual TCP/IP Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Supported Provisioning Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Modifying the Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

Setting Up the Provisioning Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

Deploying Phones From the Provisioning Server . . . . . . . . . . . . . . . . . . . 3–17

Upgrading Polycom UC Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

Supporting Current SoundPoint IP, SoundStation IP, and VVX

Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

Supporting Legacy SoundPoint IP and SoundStation IP Phones . . 3–22

Provisioning SoundStation IP 7000 Phones Using C-Link . . . . . . . . 3–24

Provisioning VVX 1500 Phones Using a Polycom CMA System . . . 3–25

Administrator’s Guide for the Polycom UC Software

vi

4 Configuring Your System . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Setting Up Basic Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Called Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Calling Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Missed Call Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Connected Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Message Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Distinctive Incoming Call Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Distinctive Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Handset, Headset, and Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

Local Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

Local Digit Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15

Soft Key Activated User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15

Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16

Idle Display Image Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–17

Ethernet Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18

Graphic Display Backgrounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18

Automatic Off-Hook Call Placement . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20

Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21

Local / Centralized Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–22

Directed Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–24

Group Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25

Call Park/Retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25

Last Call Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26

Setting Up Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26

Configurable Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–27

Multiple Line Keys per Registration . . . . . . . . . . . . . . . . . . . . . . . . . . 4–28

Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–29

Customizable Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30

Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30

Multilingual User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–31

Contents

vii

Downloadable Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–32

Synthesized Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–32

Browser and Microbrowser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–33

Real-Time Transport Protocol Ports . . . . . . . . . . . . . . . . . . . . . . . . . . 4–34

Network Address Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–35

Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–35

CMA Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–38

Recording and Playback of Audio Calls . . . . . . . . . . . . . . . . . . . . . . . 4–38

Digital Picture Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–39

Enhanced Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–40

Configurable Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–45

LCD Power Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–48

Shared Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–48

Bridged Line Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–50

Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–51

Voice Mail Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–52

Multiple Registrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–53

SIP-B Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–55

Feature Synchronized Automatic Call Distribution . . . . . . . . . . . . . 4–55

Server Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–56

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–60

CMA Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–61

Microsoft Live Communications Server 2005 Integration . . . . . . . . 4–61

Access URL in SIP Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–64

Static DNS Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–68

Display of Warnings from SIP Headers . . . . . . . . . . . . . . . . . . . . . . . 4–72

Quick Setup of Polycom Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–73

Setting Up Audio Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–73

Customizable Audio Sound Effects . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–74

Context Sensitive Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–75

Low-Delay Audio Packet Transmission . . . . . . . . . . . . . . . . . . . . . . . 4–75

Jitter Buffer and Packet Error Concealment . . . . . . . . . . . . . . . . . . . . 4–75

Voice Activity Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–76

DTMF Tone Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–76

DTMF Event RTP Payload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–76

Acoustic Echo Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–77

Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–77

Background Noise Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–81

Comfort Noise Fill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–81

Automatic Gain Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–81

Administrator’s Guide for the Polycom UC Software

viii

IP Type-of-Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–82

IEEE 802.1p/Q . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–82

Voice Quality Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–83

Dynamic Noise Reduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–84

Treble/Bass Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–84

Audible Ringer Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–85

Setting Up Video Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–85

Video Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–85

Video Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–86

H.323 Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–87

Setting Up Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–91

Local User and Administrator Privilege Levels . . . . . . . . . . . . . . . . . 4–92

Custom Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–92

Incoming Signaling Validation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–93

Secure Real-Time Transport Protocol . . . . . . . . . . . . . . . . . . . . . . . . . 4–93

Configuration File Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–94

Digital Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–95

Mutual TLS Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–97

Secure Real-Time Transport Protocol . . . . . . . . . . . . . . . . . . . . . . . . . 4–98

Configurable TLS Cipher Suites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–100

Locking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–101

Support for EAPOL Logoff Message . . . . . . . . . . . . . . . . . . . . . . . . . 4–102

Configuring Polycom Phones Locally . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–103

5 Troubleshooting Your Polycom Phones . . . . . . . . . . . . . . . . 5–1

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

BootROM Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Polycom UC Software Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Reading a Boot Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

Reading an Application Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

Reading a Syslog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

Uploading Phone’s Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

Contents

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Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

Licensable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

Upgrading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

A Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A–1

Master Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2

Sample Template Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6

Configuration Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–8

<acd/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–10

<apps/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–10

<attendant/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–13

<bg/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–16

<bitmap/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–20

<call/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–21

<device/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–30

<dialplan/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–34

<dir/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–43

<divert/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–48

<dns/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–51

<efk/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–53

<feature/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–58

<font/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–61

<httpd/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–63

<key/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–63

<lcl/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–65

<license/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–68

<mb/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–69

<msg/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–72

<nat/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–73

<phoneLock/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–74

<pnet/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–76

<powerSaving/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–76

<pres/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–78

<prov/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–78

<qos/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–79

<reg/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–82

<request/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–92

<roaming_buddies/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–92

<roaming_privacy/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–93

<saf/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–93

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x

<se/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–95

<sec/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–101

<softkey/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–108

<tcpIpApp/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–112

<tones/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–118

<up/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–120

<video/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–125

<voice/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–134

<voIpProt/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–141

B Session Initiation Protocol (SIP) . . . . . . . . . . . . . . . . . . . . . B–1

RFC and Internet Draft Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2

Request Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3

Header Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–4

Response Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–6

Hold Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–9

Reliability of Provisional Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . B–9

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–9

Third Party Call Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–9

SIP for Instant Messaging and Presence Leveraging Extensions . . B–10

Shared Call Appearance Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . B–10

Bridged Line Appearance Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . B–10

C Miscellaneous Administrative Tasks . . . . . . . . . . . . . . . . . . C–1

Trusted Certificate Authority List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1

Encrypting Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–4

Changing the Key on the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–6

Adding a Customizable Logo on the Idle Display . . . . . . . . . . . . . . . . . . C–6

BootROM/SIP Software Dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . C–8

Migration Dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–9

Supported SoundStation IP 7000 / Polycom HDX Software

Interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–9

Multiple Key Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–9

Default Feature Key Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–11

Internal Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–17

Assigning a VLAN ID Using DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–21

Parsing Vendor ID Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–22

Product, Model, and Part Number Mapping . . . . . . . . . . . . . . . . . . . . . C–24

Disabling PC Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–25

Modifying Phone’s Configuration Using the Web Interface . . . . . . . . . C–25

Contents

xi

Capturing Phone’s Current Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–28

LLDP and Supported TLVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–28

Supported TLVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–30

D Technical Support Configuration Parameters . . . . . . . . . . .D–1

<device/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–1

<key/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–3

<lcl/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–3

<log/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–4

<voice/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–7

E Third Party Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1

Administrator’s Guide for the Polycom UC Software

xii

1 - 1

1

Introducing the Polycom UC Software

Family of Phones

This chapter introduces the family of Polycom® phones that run the

Polycom® UC Software, which is described in this guide.

This family of phones provides a powerful, yet flexible IP communications

solution for Ethernet TCP/IP networks, delivering excellent voice quality. The

high-resolution graphic display supplies content for call information, multiple

languages, directory access, and system status. These phones support

advanced functionality, including multiple call and flexible line appearances,

HTTPS secure provisioning, presence, custom ring tones, and local

conferencing.

These phones are endpoints in the overall network topology designed to

interoperate with other compatible equipment including application servers,

media servers, internet-working gateways, voice bridges, and other end

points.

The following models are described:

• SoundPoint IP Desktop Phones

• SoundStation IP Conference Phones

• VVX 1500 Business Media Phone

For a list of key features available on these phones running the latest software,

refer to Key Features of Your Polycom Phones on page 1-6.

SoundPoint IP Desktop Phones

This section describes the current SoundPoint® IP desktop phones. For

individual guides, refer to the product literature available at

http://www.polycom.com/voicedocumentation/. Additional options are

also available. For more information, contact your Polycom distributor.

Administrator’s Guide for the Polycom UC Software

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The currently supported desktop phones are:

• SoundPoint IP 320/321/330/331/335

• SoundPoint IP 450

Note

Documentation for the SoundPoint IP 300, 301, 430, 500, 501, 600, and 601

desktop phones is available at http://www.polycom.com/voicedocumentation/ .

These ‘legacy’ phones are not directly supported by the newest software, Polycom

UC Software 3.3.0 .

Introducing the Polycom UC Software Family of Phones

1 - 3

• SoundPoint IP 550/560

• SoundPoint IP 650

• SoundPoint IP 670

Administrator’s Guide for the Polycom UC Software

1 - 4

SoundStation IP Conference Phones

This section describes the current SoundStation® IP conference phones. For

individual guides, refer to the product literature available at

http://www.polycom.com/voicedocumentation/. Additional options are

also available. For more information, contact your Polycom distributor.

The currently supported conference phones are:

• SoundStation IP 5000

• SoundStation IP 6000

Note

Documentation for the SoundStation IP 4000 conference phone is available at

http://www.polycom.com/voicedocumentation/ . This ‘legacy’ phone is not directly

supported by the newest software, Polycom UC Software 3.3.0 .

Introducing the Polycom UC Software Family of Phones

1 - 5

• SoundStation IP 7000

VVX 1500 Business Media Phone

This section describes the current VVX® 1500 business media phone. For the

individual guide, refer to the product literature available at

http://www.polycom.com/voicedocumentation/. Additional options are

also available. For more information, contact your Polycom distributor.

Administrator’s Guide for the Polycom UC Software

1 - 6

Key Features of Your Polycom Phones

The key features of the Polycom phones running Polycom UC Software are:

• Award winning sound quality and full-duplex speakerphone or

conference phone

— Permits natural, high-quality, two-way conversations

— Uses Polycom’s industry leading Acoustic Clarity Technology

— Most phone models support Polycom’s HDVoice™ technology

• Easy-to-use

— An easy transition from traditional PBX systems into the world of IP

Communications

— Up to 18 dedicated hard keys for access to commonly used features

— Up to four context-sensitive soft keys for further menu-driven

activities

• Platform independent

— Supports multiple protocols and platforms enabling standardization

on one phone for multiple locations, systems and vendors

— Polycom’s support of the leading protocols and industry partners

makes it a future-proof choice

• Field upgradeable

— Upgrade phones as standards develop and protocols evolve

— Extends the life of the phone to protect your investment

— Application flexibility for call management and new telephony

applications

• Large LCD

— Easy-to-use, easily readable and intuitive interface

— Support of rich application content, including multiple call

appearances, presence and instant messaging, and XML services

— 102 x 23 pixel graphical LCD for the SoundPoint IP

320/321/330/331/335

— 256 x 116 pixel graphical grayscale LCD for the SoundPoint IP 450

(supports Asian characters)

— 320 x 160 pixel graphical grayscale LCD for the SoundPoint IP

550/560/650 (supports Asian characters)

— 320 x 160 pixel graphical color LCD for the SoundPoint IP 670

(supports Asian characters)

— 248x 68 pixel graphical LCD for SoundStation IP 5000

Introducing the Polycom UC Software Family of Phones

1 - 7

— 248 x 68 pixel graphical LCD for the SoundStation IP 6000

— 256 x 128 pixel graphical grayscale LCD for the SoundStation IP 7000

— 800 x 480 pixel graphical color LCD for the VVX 1500 (touch screen)

• Dual auto-sensing 10/100/1000baseT Ethernet ports

— Leverages existing infrastructure investment

— No re-wiring with existing CAT 5 cabling

— Simplifies installation

— 1000baseT is supported by the SoundPoint IP 560 and 670 and VVX

1500 only

• Power over Ethernet (PoE) port or Power pack option

— Built-in IEEE 802.3af PoE port on the SoundPoint IP

320/321/330/331/335, 450, 550, 560, 650, and 670, the SoundStation IP

5000, 6000 and 7000, and VVX 1500 (auto-sensing)

— Unused pairs on Ethernet port are used to deliver power to the phone

via a wall adapter allowing fewer wires to desktop (for the

SoundStation IP 6000 and 7000 conference phones)

• Multiple language support on most phones

— Set on-screen language to your preference. Select from

Chinese (Simplified), Danish, Dutch, English (Canada, United

Kingdom, and United States), French, German, Italian, Japanese,

Korean, Norwegian, Polish, Portuguese (Brazilian), Russian,

Slovenian, Spanish (International), and Swedish.

— Chinese (Simplified), Japanese, and Korean are not supported on the

SoundPoint IP 320/321/330/331/335 phones.

• Microbrowser

— Supports a subset of XHTML constructs; otherwise runs like any other

Web browser.

• Browser on the Polycom VVX 1500

— Supports XHTML 1.1 constructs, HTML 4.01, JavaScript, CCS 2.1, and

SVG 1.1 (partial support).

• XML status/control API

— Ability to poll phones for call status and device information.

— Ability to receive telephony notification events.

For more information, refer to Web Applications Developer’s Guide, which is

available at http://www.polycom.com/voicedocumentation/

Administrator’s Guide for the Polycom UC Software

1 - 8

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