HP Pavilion dv6 Notebook PC
Maintenance and Service Guide
© Copyright 2011 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel and Core are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: November 2011
First Edition: September 2011
Document Part Number: 657631-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ................................................................................... 10
Display ................................................................................................................................. 10
Buttons, speakers, and fingerprint reader (select models only) ...................................................... 11
Keys ..................................................................................................................................... 12
Lights .................................................................................................................................... 13
TouchPad .............................................................................................................................. 14
Front ..................................................................................................................................... 15
Rear ..................................................................................................................................... 15
Left side ................................................................................................................................ 16
Right side .............................................................................................................................. 17
Bottom .................................................................................................................................. 18
3 Illustrated parts catalog .................................................................................................. 19
Service tag ............................................................................................................................ 19
Computer major components ................................................................................................... 21
Cable Kit .............................................................................................................................. 30
Display assembly subcomponents ............................................................................................. 31
Mass storage devices ............................................................................................................. 33
Miscellaneous parts ................................................................................................................ 34
Sequential part number listing .................................................................................................. 35
4 Removal and replacement procedures ............................................................................ 46
Preliminary replacement requirements ....................................................................................... 46
Tools required ......................................................................................................... 46
Service considerations ............................................................................................. 46
Plastic parts ............................................................................................. 46
Cables and connectors ............................................................................. 46
Drive handling ......................................................................................... 47
Grounding guidelines .............................................................................................. 47
v
Electrostatic discharge damage .................................................................. 47
Packaging and transporting guidelines ........................................ 49
Component replacement procedures ........................................................................................ 51
Service tag ............................................................................................................. 51
Computer feet ......................................................................................................... 52
Battery ................................................................................................................... 53
Optical drive .......................................................................................................... 54
Hard drive ............................................................................................................. 56
RTC battery ............................................................................................................ 59
Memory module ...................................................................................................... 60
WLAN module ........................................................................................................ 61
Keyboard ............................................................................................................... 64
Top cover ............................................................................................................... 68
Power button board ................................................................................................. 71
Fingerprint reader board .......................................................................................... 72
Bluetooth module .................................................................................................... 74
USB board ............................................................................................................. 76
Power connector cable ............................................................................................ 77
System board ......................................................................................................... 79
Fan/heat sink assembly ........................................................................................... 83
Processor ............................................................................................................... 87
Speakers ................................................................................................................ 91
Optical drive connector cable ................................................................................... 94
Display assembly .................................................................................................... 95
5 Setup Utility (BIOS) and System Diagnostics .................................................................. 104
Using Setup Utility ................................................................................................................ 104
Starting Setup Utility .............................................................................................. 104
Changing the language of Setup Utility .................................................................... 104
Navigating and selecting in Setup Utility .................................................................. 105
Displaying system information ................................................................................. 105
Restoring factory settings in Setup Utility ................................................................... 106
Exiting Setup Utility ............................................................................................... 106
Updating the BIOS ................................................................................................ 106
Determining the BIOS version .................................................................. 107
Downloading a BIOS update ................................................................... 107
Using System Diagnostics ...................................................................................................... 108
6 Specifications ............................................................................................................... 109
Computer specifications ........................................................................................................ 109
15.6-inch display specifications ............................................................................................. 110
vi
Hard drive specifications ...................................................................................................... 111
Hard drive specifications (continued) ...................................................................................... 112
7 Backup and recovery .................................................................................................... 113
Restore ............................................................................................................................... 113
Creating restore media ......................................................................................................... 114
Performing a system restore ................................................................................................... 115
Restoring using the dedicated recovery partition (select models only) ........................... 115
Restoring using the restore media ............................................................................ 116
Changing the computer boot order .......................................................................... 116
Backing up and recovering your information ........................................................................... 117
Using Windows Backup and Restore ....................................................................... 118
Using Windows system restore points ...................................................................... 118
When to create restore points .................................................................. 118
Create a system restore point ................................................................... 119
Restore to a previous date and time .......................................................... 119
8 Power cord set requirements ........................................................................................ 120
Requirements for all countries ................................................................................................ 120
Requirements for specific countries and regions ....................................................................... 121
9 Recycling ...................................................................................................................... 123
Index ............................................................................................................................... 124
vii
viii
1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Product Name HP Pavilion dv6 Notebook PC √√
Processors AMD® A8-3550MX 2.70-GHz processor (2.00-GHz
FSB, 4.0-MB L2 cache, quad core, 45 W)
AMD A8-3530MX 2.60-GHz processor, (1.90-GHz
FSB, 4.0-MB L2 cache, quad core, 45 W)
AMD A8-3520M 1.60-GHz processor (2.50-GHz FSB,
4.0-MB L2 cache, quad core, 35 W)
AMD A6-3430MX 2.40-GHz processor (1.70-GHz
FSB, 4.0-MB L2 cache, quad core, 45 W)
AMD A6-3420M 2.40-GHz processor (1.50-GHz FSB,
4.0-MB L2 cache, quad core, 45 W)
AMD A4-3330MX 2.60-GHz processor (2.40-GHz
FSB, 2.0-MB L2 cache, dual core, 45 W)
AMD A4-3320MX 2.60-GHz processor (2.00-GHz
FSB, 2.0-MB L2 cache, dual core, 45 W)
AMD A4-3305M 2.50-GHz processor (1.90-GHz FSB,
4.0-MB L2 cache, dual core, 45 W)
AMD E2-3000M 2.40-GHz processor (1.80-GHz FSB,
4.0-MB L2 cache, dual core, 35 W)
Intel® Core® i7-2860QM 2.50-GHz (SC turbo up to
3.60-GHz) processor (1600-MHz FSB, 8.0-MB L3
cache, dual core, 45 W)
Intel Core i7-2820QM 2.30-GHz (SC turbo up to
3.20-GHz) processor (1600-MHz FSB, 8.0-MB
L3 cache, quad core, 45 W)
Intel Core i7-2760QM 2.40-GHz (SC turbo up to
3.50-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, dual core, 45 W)
Intel Core i7-2720QM 2.20-GHz (SC turbo up to
3.00-GHz) processor (1600-MHz FSB, 6.0-MB
L3 cache, quad core, 45 W)
1
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Intel Core i7-2670QM 2.20-GHz (SC turbo up to
3.10-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, dual core, 45 W)
Intel Core i7-2640M 2.80-GHz (SC turbo up to 3.50-
GHz) processor (1333-MHz FSB, 4.0-MB L3 cache,
dual core, 35 W)
Intel Core i7-2630QM 2.00-GHz (SC turbo up to
2.90-GHz) processor (1333-MHz FSB, 6.0-MB
L3 cache, quad core, 45 W)
Intel Core i7-2620M 2.70-GHz (SC turbo up to 3.40-
GHz) processor (4.0-MB L3 cache, dual core, 35 W)
Intel Core i5-2540M 2.60-GHz (SC turbo up to 3.30-
GHz) processor (3.0-MB L3 cache, dual core, 35 W)
Intel Core i5-2520M 2.50-GHz (SC turbo up to 3.20-
GHz) processor (3.0-MB L3 cache, dual core, 35 W)
Intel Core i5-2450M 2.50-GHz (SC turbo up to 3.10-
GHz) processor (3.0-MB L3 cache, dual core, 35 W)
Intel Core i5-2430M 2.40-GHz (SC turbo up to 3.00-
GHz) processor (3.0-MB L3 cache, dual core, 35 W)
Intel Core i3-2370M 2.40-GHz processor (3.0-MB L3
cache, dual core, 35 W)
Intel Core i3-2350M 2.30-GHz processor (3.0-MB L3
cache, dual core, 35 W)
Intel Core i3-2330M 2.20-GHz processor (3.0-MB L3
cache, dual core, 35 W)
Intel Pentium® B970 TJ85 2.30-GHz processor (2.0-
MB L3 cache, dual core, 35 W)
Intel Pentium B960 TJ85 2.20-GHz processor (2.0-MB
L3 cache, dual core, 35 W)
Intel Pentium B950 TJ85 2.10-GHz processor (2.0-MB
L3 cache, dual core, 35 W)
Chipset Northbridge: AMD A70M Fusion controller hub (FCH)
Northbridge: AMD A60M FCH
Southbridge: AMD SB820M
Intel HM65 Express chipset with NEC USB 3.0 (select
models only)
Intel HM65 Express chipset
2 Chapter 1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Graphics Internal universal memory architecture (UMA)
graphics:
AMD Radeon™ HD 6620G graphics on
computer models equipped with an AMD
A8 processor
AMD Radeon HD 6520G graphics on computer
models equipped with an AMD A6 processor
AMD Radeon HD 6480G graphics on computer
models equipped with an AMD A4 processor
AMD Radeon HD 6380G graphics on computer
models equipped with an AMD E2 processor
Switchable discrete graphics:
AMD Radeon HD 7690 M2 graphics subsystem
on computer models equipped with an AMD A8,
A6, A4, or E2 processor, with 1024-MB of
dedicated video memory (64-MB × 16 GDDR5 ×
8 PCs, 3.2 GBPS), utilize VRAM component
GDDR5 32-MB × 32 with 5GBPS capability
AMD Radeon HD 7470 M2 graphics subsystem
on computer models equipped with an AMD A8,
A6, A4, or E2 processor, with 512-MB of
dedicated video memory (64-MB × 16 GDDR5 ×
4 PCs, 3.2 GBPS), utilize VRAM component
GDDR5 32-MB × 32 with 5GBPS capability
Supports dual graphics:
AMD Radeon HD 6620G + 7690M dual
graphics on computer models equipped with an
AMD A8 processor
AMD Radeon HD 6620G + 7470M dual gaphics
on computer models equipped with an AMD A8
or A6 processor
AMD Radeon HD 6520G + 7690M dual gaphics
on computer models equipped with an
AMD A6 processor
AMD Radeon HD 6480G + 7470M dual gaphics
on computer models equipped with an
AMD A4 processor
Supports BACO, HD decode, DX11, and HDMI
3
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Internal graphics:
Intel HD Graphics 3000 on computer models
equipped with an Intel Core i7, i5, or
i3 processor
Intel HD Graphics 3000 on computer models
equipped with an Intel Pentium processor
Switchable discrete graphics:
ATI XT Radeon HD 7690M XT M2 package with
2048-MB (64-MB × 32 GDDR5 × 8 PCs, 5GBPS)
or 1024-MB (32-MB × 32 GDDR5 × 8 PCs,
5GBPS) of graphics subsystem discrete memory,
muxless
ATi XT Radeon HD 7470M XT M2 package with
1024-MB of graphics subsystem discrete memory
(64-MB × 32 GDDR5 × 4 PCs, 5GBPS), muxless
Support for DX11, HD decode, HDMI, BACO √√
Panel 15.6-in, full high-definition (FHD), light-emitting diode
(LED), low-voltage differential signalling (LVDS), WVA
AntiGlare (1080p, 1900×1080) display; typical
brightness: 220 nits
15.6-in, HD, LED, LVDS, SVA BrightView (1366×768)
display; typical brightness: 200 nits
All display assemblies include 2 wireless local area
network (WLAN) antenna cables
Supports 16:9 ultra wide aspect ratio
Lighted logo on top bezel
√√
Memory 2 customer-accessible/upgradable memory
module slots
√√
Supports dual-channel memory √√
Supports up to 16384 GB of system RAM √√
DDR3/1333-MHz √√
4 Chapter 1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Supports the following configurations:
16384-MB total system memory (8192×2)
12288-MB total system memory (8192×1 +
4096×1)
8192-MB total system memory (8192×1 or
4096×2)
6144-MB total system memory (4096×1 +
2048×1)
4096-MB total system memory (4096×1 or
2048×2)
2048-MB total system memory (2048×1)
√√
Hard drives Supports 6.35-cm (2.5-in) hard drives in 12.7-mm (.
50-in), 9.5-mm (.37-in), and 7.0-mm (.28-
in) thicknesses
√√
Customer-accessible √√
Accelerometer / HDD protection support √√
Serial ATA √√
Supports the following configurations:
1 TB, 5400 rpm (12.7 mm)
750 GB, 7200 and 5400 rpm (9.5 mm)
640 GB, 5400 rpm (9.5 mm)
500 GB, 7200 rpm (9.5 mm)
320 GB, 7200 and 5400 rpm (7.0 mm)
√√
Supports 160-GB solid-state drive
Optical drive Fixed √√
Serial ATA √√
12.7-mm tray load √√
Blu-ray Disc ROM FX SuperMulti DVD±R/RW Double-
Layer Drive
√√
Blu-ray Disc R/RW FX SuperMulti Drive
DVD±RW Double-Layer FX SuperMulti Drive √√
Audio and video Dual array digital microphones with appropriate beam-
forming, echo-cancellation, noise-suppression software
√√
HD audio √√
5
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
HP-branded Altec/Lansing quad Beats Audio speakers
(select models only)
√√
HP TrueVision HD webcamera (fixed, integrated, low-
light)
√√
Ethernet Integrated 10/100/1000 network interface
card (NIC)
√√
Wireless Integrated wireless local area network (WLAN) options
by way of wireless module
√√
Two WLAN antennas built into display assembly √√
Support for the following WLAN formats:
Atheros 9485GN 802.11b/g/n 1×1 WiFi and
3012 Bluetooth 4.0 Combo Adapter
Broadcom 4313 802.11b/g/n 1×1 WiFi and
2070 Bluetooth 2.1+EDR Combo Adapter
(Bluetooth 3.0+HS ready)
Broadcom 4313GN 802.11b/g/n 1×1 WiFi
and 20702 Bluetooth 4.0 Combo Adapter
Ralink 5390GN 802.11b/g/n 1×1
WiFi Adapter
Realtek RTL8191SE 802.11b/g/n 1×1
WiFi Adapter
√√
Support for the following WLAN formats:
Atheros AR8002WB-1NGB 802.11b/g/n 1×1
WiFi and Bluetooth 2.1+EDR Combo Adapter
(BT3.0+HS ready)
Support for the following WLAN formats:
Broadcom 4313 802.11b/g/n 1×1
WiFi Adapter
Intel Centrino Advanced-N 6230 WLAN module
Intel Centrino Wireless-N 1000 WLAN module
Intel Centrino Wireless-N + WiMAX 6150
WLAN module
Ralink RT3090BC4 802.11b/g/n 1×1 WiFi and
Bluetooth 2.1+EDR Combo Adapter
(Bluetooth 3.0+HS ready)
6 Chapter 1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
External media
card
HP Multi-Format Digital Media Reader supports the
following digital card formats:
Secure Digital (SD) Memory Card
Secure Digital Extended Capacity (SDxC)
Memory Card
Secure Digital High Capacity (SDHC)
Memory Card
Ultra High Speed MultiMediaCard (UHS/MMC)
√√
Ports
3-pin AC power
Audio-in (mono microphone)
Audio-out (stereo headphone; 2)
HDMI version 1.4 supporting up to 1920 ×1200
@ 60Hz
RJ-45 (Ethernet, includes link and activity lights)
USB 2.0 (3 ports)
Beats Edition computer models—VGA (Dsub 15
pin) supporting 1920×1600 external resolution @
60 Hz hot plug and unplug and auto-detection for
correct output to wide-aspect vs. standard
aspect video
Non-Beats Edition computer models—VGA (Dsub
15 pin) supporting 2048×1536 external
resolution @ 75 Hz hot plug and unplug and
auto-detection for correct output to wide-aspect vs.
standard aspect video
√√
Keyboard/
pointing devices
Full-size (15.6-in), textured, keyboard with
numeric keypad
√√
TouchPad with multi-touch gestures, 2-finger scrolling,
and pinch-zoom enabled
√√
Dura-coat, island-style keyboard √√
Multitouch gestures (2-finger scrolling and pinch-zoom)
enabled by default
√√
Taps enabled by default √√
7
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Power
requirements
Support for the following 3-wire plug with
ground pin AC adapters (supports 3-
pin DC connector):
120W AC adapter with localized cable
plug support
90W EM AC adapter with localized cable
plug support
90W AC adapter with localized cable
plug support
65W EM AC adapter with localized cable
plug support
65W AC adapter with localized cable
plug support
√√
Support for the following batteries:
9cell, 100-Whr, 3.00-Ah Li-ion battery
6-cell, 62-Whr, 2.80-Ah Li-ion battery
6-cell, 55-Whr, 2.55-Ah Li-ion battery
√√
Security Security cable slot √√
Fingerprint reader with Digital Persona
software support (Beat Edition and select models only)
√√
Support for Intel AT-p Ready
Operating
system
Preinstalled:
Windows 7 Home Basic (select models only)
Windows 7 Home Premium 64-bit (select
models only)
Windows 7 Professional 64-bit (select
models only)
8 Chapter 1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Preinstalled:
Windows 7 Home Basic (64- and 32-bit; select
models only)
Windows 7 Home Premium (64- and 32-bit;
select models only)
Windows 7 Professional (64- and 32-bit; select
models only)
Windows 7 Starter (32-bit; select models only)
Windows 7 Ultimate (64-bit; select models only)
FreeDOS
RedFlag
Serviceability End-user replaceable parts:
AC adapter
Battery
Hard drive
Memory modules (2)
Optical drive
WLAN module
√√
9
2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures still photographs.
To use the webcam, select Start > All Programs >
CyberLink YouCam > CyberLink YouCam.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
10 Chapter 2 External component identification
Buttons, speakers, and fingerprint reader (select
models only)
Item Component Description
(1) Power button
When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
When the computer is in Hibernation, press the
button briefly to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off
the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power
Options, or refer to the HP Notebook Reference Guide.
(2) Speakers (2) Produce sound.
(3) Web browser button Opens the default Web browser.
(4) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a
password logon.
Buttons, speakers, and fingerprint reader (select models only)
11
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the num lk key, the b key, or the
esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) b key Increases or decreases the Beats Audio bass settings
(select models only). Beats Audio is an enhanced audio
profile that provides a deep, controlled bass while
maintaining a clear sound. Beats Audio is enabled
by default.
You can also view and control the bass settings through
the Windows operating system. To view and control the
bass properties:
Select Start > All Programs > Beats Audio
Control Panel > Listening Experience.
– or –
Select Start > Control Panel > Hardware
and Sound > Beats Audio Control Panel >
Listening Experience.
(5) Windows applications key Displays a shortcut menu for items beneath the pointer.
12 Chapter 2 External component identification
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19
  • Page 20 20
  • Page 21 21
  • Page 22 22
  • Page 23 23
  • Page 24 24
  • Page 25 25
  • Page 26 26
  • Page 27 27
  • Page 28 28
  • Page 29 29
  • Page 30 30
  • Page 31 31
  • Page 32 32
  • Page 33 33
  • Page 34 34
  • Page 35 35
  • Page 36 36
  • Page 37 37
  • Page 38 38
  • Page 39 39
  • Page 40 40
  • Page 41 41
  • Page 42 42
  • Page 43 43
  • Page 44 44
  • Page 45 45
  • Page 46 46
  • Page 47 47
  • Page 48 48
  • Page 49 49
  • Page 50 50
  • Page 51 51
  • Page 52 52
  • Page 53 53
  • Page 54 54
  • Page 55 55
  • Page 56 56
  • Page 57 57
  • Page 58 58
  • Page 59 59
  • Page 60 60
  • Page 61 61
  • Page 62 62
  • Page 63 63
  • Page 64 64
  • Page 65 65
  • Page 66 66
  • Page 67 67
  • Page 68 68
  • Page 69 69
  • Page 70 70
  • Page 71 71
  • Page 72 72
  • Page 73 73
  • Page 74 74
  • Page 75 75
  • Page 76 76
  • Page 77 77
  • Page 78 78
  • Page 79 79
  • Page 80 80
  • Page 81 81
  • Page 82 82
  • Page 83 83
  • Page 84 84
  • Page 85 85
  • Page 86 86
  • Page 87 87
  • Page 88 88
  • Page 89 89
  • Page 90 90
  • Page 91 91
  • Page 92 92
  • Page 93 93
  • Page 94 94
  • Page 95 95
  • Page 96 96
  • Page 97 97
  • Page 98 98
  • Page 99 99
  • Page 100 100
  • Page 101 101
  • Page 102 102
  • Page 103 103
  • Page 104 104
  • Page 105 105
  • Page 106 106
  • Page 107 107
  • Page 108 108
  • Page 109 109
  • Page 110 110
  • Page 111 111
  • Page 112 112
  • Page 113 113
  • Page 114 114
  • Page 115 115
  • Page 116 116
  • Page 117 117
  • Page 118 118
  • Page 119 119
  • Page 120 120
  • Page 121 121
  • Page 122 122
  • Page 123 123
  • Page 124 124
  • Page 125 125
  • Page 126 126
  • Page 127 127
  • Page 128 128
  • Page 129 129
  • Page 130 130
  • Page 131 131
  • Page 132 132
  • Page 133 133
  • Page 134 134
  • Page 135 135
  • Page 136 136

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI