Product Support Notice © 2008 Avaya Inc. All Rights Reserved.
PSN #
PSN002182u
Original publication date: 8-Dec-08. This is Issue #1, published date: 8-
Dec-08.
Severity/risk level
Medium
Urgency
When convenient
Name of problem
Keypad becomes unresponsive on 1616 and 1608 IP Telephones.
Products affected
1616 and 1608 IP telephones.
Problem description
Randomly and intermittently, 1616 and 1608 IP phones will lock up, where the keypad becomes unresponsive. The issue has been
found to occur in call center environments, where the only way to bring the phone back into service is to perform a reboot by
unplugging and plugging back CAT 5 cable.
Resolution
This issue has been resolved with a firmware patch available from the link below.
ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/16xxPatchesAndSoftware/IPT16_R1.0.29.
vts.zip
Workaround or alternative remediation
n/a
Remarks
n/a
Patch Notes
The information in this section concerns the patch, if any, recommended in the Resolution above.
Backup before applying the patch
n/a
Download
ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/16xxPatchesAndSoftware/IPT16_R1.0.29
.vts.zip
Patch install instructions Service-interrupting?
n/a No
Verification
n/a
Failure
n/a
Patch uninstall instructions
n/a
Security Notes
The information in this section concerns the security risk, if any, represented by the topic of this PSN.
Security risks
n/a
Avaya Security Vulnerability Classification
Not Susceptible
Mitigation
n/a
© 2008 Avaya Inc. All Rights Reserved. Page 2
For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional
support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.
Avaya Support Contact Telephone
U.S. Remote Technical Services – Enterprise 800-242-2121
U.S. Remote Technical Services – Small Medium Enterprise 800-628-2888
U.S. Remote Technical Services – BusinessPartners for Enterprise Product 877-295-0099
BusinessPartners for Small Medium Product Please contact your distributor.
Canada 800-387-4268
Caribbean and Latin America 786-331-0860
Europe, Middle East, and Africa 36-1238-8334
Asia Pacific 65-6872-8686
Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED “AS IS”.
AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO
AS “AVAYA”), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS
OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’
SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION
WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL
DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS.
SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA.
All trademarks identified by ® or
TM
are registered trademarks or trademarks, respectively, of Avaya Inc.
All other trademarks are the property of their respective owners.
© 2008 Avaya Inc. All Rights Reserved. Page 3
BusinessPartner Notes
Additional information for BusinessPartners
n/a
Avaya Notes
Additional information for Tier 3, Tier 4, and development
n/a
ADDITIONAL INFORMATION NEEDED WHEN YOU PUBLISH A PSN
Authors are responsible for the accuracy and appropriateness of the information in this PSN.
To help you fulfill this responsibility, Avaya Law provides a Checklist for Avaya Content Review.
If the underlined link does not work, go to http://aok.avaya.com and search for document number 003807553.
The checklist states, “It is a violation of Avaya corporate policy to release outside of Avaya Inc. any content
before confirming the content to the requirements of this checklist.”
Note: The fields marked with asterisk * is mandatory. Author must provide information in the mandatory fields.
Document Class
Known Issues and Solutions
Title
[PSN number plus Name of problem from first page]
Abstract
[default: same as Name of problem on first page]
Content Type
Product Support Notices
Taxonomy
Support/Support Documentation/Known Issue and Solutions
Review date*
April 30, 2009
Restrict*
Publish PSN in u, r1, r2 editions
u u edition is published on the Avaya support web site and viewable to all Avaya
customers.
r1 r1 edition is published on AOK Web site and viewable to only Avaya
BusinessPartners.
r2 r2 edition is published on AOK Web site and viewable to only Tier 3, Tier 4, and
development.
[Select the editions. For example, select u if you want to create a u edition. Select u and r1 if
you want a u and r1 edition, and select u and r2 if you want a u and r2 edition]
Keywords*
Lock up, 1608 lock up, 1616 lock up, keypad unresponsive
Customer(s), if any
Name of the customer(s) who has raised this issue (if applicable). Else enter n/a.
Avaya Region
[default: All Regions]
Country
[default: All Countries]
Author*
Robert Elinson
Offering IDs* (mandatory if there is an r1 or r2 edition):
[Refer Teamsite-Products-09-November-07.xls
(
https://aok.avaya.com/index.aspx?folderNumber=1153776703) on the AOK site for the
offering ID's also called Product ID.]
Portal Notification
Type
[default: same as Abstract]
Notification Content
[default: same as Abstract]
Note:
You can also refer to the Job Aid for Creating a Product Support Notice document CID133137 to know more about using the PSN
template.
-
1
-
2
-
3
-
4
Ask a question and I''ll find the answer in the document
Finding information in a document is now easier with AI