Samsung ITP-5012L User manual

IP Phone

ITP-5012L

User Guide

CLASS B Digital device or Peripheral

This equipment has been tested and found to comply with the limits

for a Class B di

g

ital device, pursuant to International Standaards

EN55022, and EN61000, Part 15 of the FCC Rules and Australian

Standard AS/NZS3548.

These limits are desi

g

ned to provide reasonable protection a

g

ainst

harmful interference in a residential installation. This equipment

g

enerates, uses and can radiate radio frequency ener

g

y and, if not

installed and used in accordance with the instructions, may cause

harmful interference to radio communications.

However, there is no

g

uarantee that interference will not occur in a

particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be

determined by turnin

g

the equipment off and on, the user is

encoura

g

ed to try to correct the interference by one or more of the

following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.

- Consult the dealer or experienced radio TV technician for

help.

ii

COPYRIGHT

This manual contains the information, which is proprietary to SAMSUNG Electronics Co., Ltd.

and is protected by copyright. No information contained herein may be copied, translated,

transcribed or duplicated for any commercial purposes or disclosed to third parties in any form

without the prior written consent of SAMSUNG Electronics Co., Ltd.

TRADEMARKS

ITP-5012L is a registered trademark of SAMSUNG. Product names mentioned in this document

may be trademarks and/or registered trademarks of their respective companies.

Please read this Guide before using the ITP-5012L IP phone, and follow the instructions to use the ITP-5012L IP

phone safely and correctly.

SAMSUNG reserves the right to change information contained in this guide for the system improvement,

standardization and other technical reasons without prior notice. For further information on the updated manual,

contact your Samsung Authorised reseller.

iii

ABOUT THIS GUIDE

This is a User’s guide provides instructions for the use of Samsung’s latest ITP-

5012L large LCD IP Phone that can be used in conjuction with the Samsung

Enterprise IP Solutions System.

Please take the time to study this guide to become familiar with the operation of

your ITP 5012L phone and the benefits this new IP technology can provide. Keep

this guide handy. You may need to look up instructions for infrequently used

features.

Learning to use the power of the ITP 5012L phone will simplify your

communication needs.

Conventions

The following conventions are used in this document to assist your understanding

of and to get the most out of your Samsung ITP 5012L pphone.

Warning

Indicates a potentially hazardous situation, which if not avoided, could result in

serious injury or major damage to your ITP 5012L phone.

Caution

Indicates a potentially hazardous situation, which if not avoided, may result in

injury or damage to your ITP 5012L phone t. It may also be used to alert against

unsafe practices.

Note

Indicates additional information for reference

iv

SAFETY CONCERNS

For product safety and correct operation, the following information must be given

to the operator/user and shall be read before the installation and operation.

Symbols

Caution

Indication of a general caution

Restriction

Indication for a prohibited action when using the product

Instruction

Indication for a required action

CAUTIONS

v

The ITP-5012L IP phone is supplied with a AC power adapter and this

adaptor must be used.

If an alternative power adapter is used for, the ITP-5012L IP phone this may

result in serious damage and voids the warranty.

Be careful not to connect the network LAN cable to the PC connector of

the ITP 5012L phone.

If the LAN network cable is connected to the PC connection port of the phone,

both telephone and PC communications will be lost.

Avoid placing objects containing water near the IP phone.

Do not put objects that contain water such as vases, cups, cosmetics, and

medicines, near the IP phone. Moisture in the IP phone may cause fire and

electric shocks.

Do not install the IP phone in the following locations:

- In direct sunlight or near a heater

- Areas of high humidity or flowing water

- Areas with temperature extremes or volatile changes in temperature.

-Dusty or dirty areas

Use a soft dry cloth to clean the IP phone.

Do not use chemical solvents like wax, benzene, alcohol, thinner, mosquito spray,

aerosol, lubricant, and detergent to clean your ITP-5012L phone.

Do not separate, repair nor remodel the IP phone arbitrarily

vi

If a repair is needed, please call your Authorised Samsung Service Agent.

If items are missing or damagedfound when you opened the phone package,

please contact your Authorised Samsung Reseller where you purchased the

phone to ask for information.

TABLE OF CONTENTS

ABOUT THIS GUIDE.....................................................................................................iii

Conventions ......................................................................................................................iii

SAFETY CONCERNS.................................................................................................. iv

Symbols ........................................................................................................................... iv

Chapter1 Things You Should Know.........................................................................1-1

Introduction to ITP-5012L ....................................................................................................1-1

Main Features ................................................................................................................1-1

Front Panel of the ITP-5012L...............................................................................................1-2

Dial Button......................................................................................................................1-2

Select Button..................................................................................................................1-3

Volume Button ...............................................................................................................1-3

Screen Button ................................................................................................................1-3

Conference Button .........................................................................................................1-3

Transfer Button ..............................................................................................................1-3

Hold Button ....................................................................................................................1-4

Speaker Button ..............................................................................................................1-4

Navigation Button...........................................................................................................1-4

LCD Panel and Screen Configuration............................................................................1-6

Scroll Key .......................................................................................................................1-7

Microphone .................................................................................................................... 1-7

vii

Status Indicator .............................................................................................................. 1-7

Transfer/Hold/Speaker Button LED ...............................................................................1-7

Rear Panel of ITP-5012L .....................................................................................................1-8

Bottom Panel of ITP-5012L..................................................................................................1-9

Chapter2 Assembling ITP-5012L.............................................................................2-1

Before you use the ITP-5012L .............................................................................................2-1

Checking the parts in the ITP-5012L package...............................................................2-1

Installing the ITP-5012L.......................................................................................................2-2

Chapter 3 Getting Started........................................................................................3-1

Booting the ITP-5012L.........................................................................................................3-1

Environment Setting Mode...................................................................................................3-2

Menu Structure ..............................................................................................................3-3

Using the Buttons in Edit Mode......................................................................................3-5

Setting Environment ............................................................................................................3-6

Tel. Number Set/Modify .................................................................................................3-6

Network Set/Modify........................................................................................................3-6

Load & Upgrade Set/Modify...........................................................................................3-9

Authentication Server Related Set/Modify ...................................................................3-10

Completion of Settings.......................................................................................................3-11

Chapter 4 Basic Features........................................................................................4-1

Dialling from Recent Call Log ..............................................................................................4-1

Dialling from the Outgoing/Incoming Menu ..........................................................................4-2

Dialling Most Recent Outgoing/Incoming Number ...............................................................4-3

Speed Dialling .....................................................................................................................4-3

Calling through Speakerphone ............................................................................................4-3

viii

Calling through Handset ......................................................................................................4-4

Answering Calls...................................................................................................................4-5

Conference Calls .................................................................................................................4-6

Load Group .................................................................................................................... 4-7

Connecting Conference. ................................................................................................4-8

Screen Features ..................................................................................................................4-9

Dialling Directly from the AOM screen.........................................................................4-10

Soft Menu..................................................................................................................... 4-12

Executive/Secretary...........................................................................................................4-13

Executive Status Display .............................................................................................4-13

Executive/Secretary Message .....................................................................................4-14

Message............................................................................................................................4-17

Leaving Messages ....................................................................................................... 4-17

Message Cancel ..........................................................................................................4-17

Confirming/ Returning/ Deleting Messages .................................................................4-18

Chapter 5 Soft Menus..............................................................................................5-1

Entering the Soft Menu screen ............................................................................................5-1

Menu Selection ..............................................................................................................5-2

Soft Menu.......................................................................................................................5-2

Last Redial...........................................................................................................................5-3

Automatic Redial/Retry ..................................................................................................5-3

Save/Repeat........................................................................................................................5-3

Speed Dial ...........................................................................................................................5-5

Directory ..............................................................................................................................5-6

Universal Answer.................................................................................................................5-6

Page Pickup ......................................................................................................................5-10

SVMi Message ..................................................................................................................5-10

Page ..................................................................................................................................5-12

Internal Page................................................................................................................5-12

ix

External Page ..............................................................................................................5-13

All Page........................................................................................................................5-13

Call Park And Page......................................................................................................5-13

Do Not Disturb ...................................................................................................................5-14

Setting DND .................................................................................................................5-14

Cancelling DND ...........................................................................................................5-14

Meet Me Page ...................................................................................................................5-15

Status Message.................................................................................................................5-16

In/Out Group......................................................................................................................5-17

OHVA BLOCK ...................................................................................................................5-17

Timer .................................................................................................................................5-18

Call Duration Timer ......................................................................................................5-18

Timer Function .............................................................................................................5-18

Chapter 6 Application Program Menus ....................................................................6-1

About Main Menu.................................................................................................................6-1

How to Select an Item..........................................................................................................6-2

Using the PhoneBook ..........................................................................................................6-3

Searching a Telephone Number....................................................................................6-4

Querying and Dialling Recent Caller IDs .....................................................................6-17

Querying and Dialling Recent Called Numbers ...........................................................6-19

Registering Telephone Numbers .................................................................................6-21

Editing Groups .............................................................................................................6-23

Deleting All Telephone Numbers .................................................................................6-25

Checking User’s Own Extension Number....................................................................6-26

Using the Electronic Note ............................................................................................6-27

Enabling a Wakeup Call...............................................................................................6-28

Setting an Alarm Clock ................................................................................................6-29

Managing a Schedule ..................................................................................................6-30

Using a Memo pad.......................................................................................................6-35

Using a Calculator........................................................................................................6-38

Searching Time in Cities around the World .................................................................6-40

x

D-DAY Plus..................................................................................................................6-42

Unit Convert .................................................................................................................6-45

Message............................................................................................................................6-47

Received Message ......................................................................................................6-48

Sent Message ..............................................................................................................6-54

Text Message Box .......................................................................................................6-57

Setting Ring type/Volum ....................................................................................................6-60

Selecting Ring Type.....................................................................................................6-61

Setting the Ringer Volume ...........................................................................................6-62

Setting OffHook volume ...............................................................................................6-63

Setting Handset Volume ..............................................................................................6-64

Setting Speaker Volume .............................................................................................. 6-64

Setting Broadcast Volume ...........................................................................................6-65

Call forwarding...................................................................................................................6-66

Configuring the phone .......................................................................................................6-69

Changing a Password..................................................................................................6-70

Locking a Phone ..........................................................................................................6-71

Setting Answering Mode ..............................................................................................6-73

Setting Boss Answering Mode .....................................................................................6-75

Setting a Language......................................................................................................6-77

Setting the Method of CID Display...............................................................................6-78

Setting an Absent Message .........................................................................................6-80

Displaying Internal Calls .............................................................................................. 6-82

Entering a User’s Name...............................................................................................6-83

Annex A Additional Information .............................................................................. A-1

Absence Message Code and Message .............................................................................. A-1

Entering Characters............................................................................................................A-2

Selecting Entering Mode............................................................................................... A-2

Entering Characters ...................................................................................................... A-3

Supporting Samsung Network SYNC Program................................................................... A-5

xi

List of Figures

Figure 1.1 Front Panel of the ITP-5012L .....................................................................1-2

Figure 1.2 Status Screen of the LCD Panel.................................................................1-7

Figure 1.3 Rear Panel of the ITP-5012L......................................................................1-8

Figure 1.4 Bottom Panel of the ITP-5012L ..................................................................1-9

Figure 2.1 Components of the ITP-5012L Package ....................................................2-1

Figure 2.2 Connecting the Handset to the ITP-5012L .................................................2-2

Figure 2.3 Adding the Desk Support into the ITP-5012L.............................................2-3

Figure 2.4 Connecting the LAN cable to the ITP-5012L..............................................2-3

Figure 2.5 Connecting PC to the ITP-5012L................................................................2-4

Figure 2.6 Connecting Power adapter to the ITP-5012L .............................................2-5

Figure 2.7 Connecting the Recording Device to the Phone ........................................2-6

Figure 4.1 Recent Call Log ..........................................................................................4-1

Figure 4.2 PhoneBook ................................................................................................. 4-2

Figure 4.3 Call Receipt Message.................................................................................4-5

Figure 4.4 Conference Group ......................................................................................4-6

Figure 4.5 Load Group.................................................................................................4-7

Figure 4.6 Conference Connection Status ..................................................................4-8

Figure 4.7 Basic Screen when using the Screen Button .............................................4-9

Figure 4.8 AOM screen................................................................................................4-9

Figure 4.9 Soft Menu screen......................................................................................4-10

Figure 4.10 Executive Status Display Screen ............................................................4-10

Figure 4.11 Executive Status Display ........................................................................4-13

Figure 4.12 Selecting Executive/Secretary Message Recipient .................................4-14

Figure 4.13 Selecting Executive/Secretary Message .................................................4-15

Figure 4.14 Entering Executive/Secretary Message ..................................................4-15

Figure 5.1 Soft Menu screen........................................................................................5-1

Figure 6.1 Main Menu Screen of Applications.............................................................6-1

Figure 6.2 Selecting the [Phone Book] Menu ..............................................................6-3

Figure 6.3 PhoneBook ................................................................................................. 6-3

xii

Figure 6.4 Selecting the [Search] Menu ......................................................................6-4

Figure 6.5 Sub-Menus of the [Search] Menu...............................................................6-4

Figure 6.6 Selecting the [By speed dial #] Menu .........................................................6-5

Figure 6.7 Selecting the [By name] Menu....................................................................6-7

Figure 6.8 Checking Information on the Telephone Number.......................................6-9

Figure 6.9 Selecting the [By phone number] Menu ...................................................6-10

Figure 6.10 Selecting [By group] Menu ......................................................................6-13

Figure 6.11 Group List ................................................................................................6-13

Figure 6.12 Checking Information on a Telephone Number....................................... 6-14

Figure 6.13 Selecting the [By time] Menu...................................................................6-15

Figure 6.14 Searching a Telephone Number By Time ...............................................6-15

Figure 6.15 Checking Information on a Telephone Number....................................... 6-16

Figure 6.16 Selecting the [Outgoing] Menu ................................................................6-17

Figure 6.17 Recent Outgoing Calls.............................................................................6-17

Figure 6.18 Checking Information on Outgoing Calls.................................................6-18

Figure 6.19 Selecting the [Incoming] Menu ................................................................6-19

Figure 6.20 Recent Incoming Calls.............................................................................6-19

Figure 6.21 Checking Information on the Number of Incoming Calls .........................6-20

Figure 6.22 Selecting the [New number] Menu ..........................................................6-21

Figure 6.23 Entering Characters in the New Number Items.......................................6-22

Figure 6.24 Selecting the [Edit Group] Menu..............................................................6-23

Figure 6.25 Group List ................................................................................................6-24

Figure 6.26 Selecting the [Delete all] Menu................................................................6-25

Figure 6.27 Selecting the [My own number] Menu ..................................................... 6-26

Figure 6.28 Checking the [My own number] ............................................................... 6-26

Figure 6.29 Selecting the [E-Diary] Menu...................................................................6-27

Figure 6.30 Sub-Menus of the [E-Diary] Menu ...........................................................6-27

Figure 6.31 Selecting the [Wakeup call] Menu ...........................................................6-28

Figure 6.32 Setting a Wakeup Call .............................................................................6-28

Figure 6.33 Selecting the [Alarm] Menu .....................................................................6-29

Figure 6.34 Setting an Alarm Clock ............................................................................6-29

Figure 6.35 Selecting the [Daily planner] Menu..........................................................6-30

Figure 6.36 Specifying Dates to be Registered ..........................................................6-31

Figure 6.37 Schedule Setting......................................................................................6-31

Figure 6.38 Selecting the [Daily planner] Menu..........................................................6-32

Figure 6.39 Selecting the Schedule of Registered Dates...........................................6-32

xiii

Figure 6.40 Selecting the [Daily planner] Menu..........................................................6-33

Figure 6.41 Selecting the Schedule to be Deleted. ....................................................6-34

Figure 6.42 Selecting the [Memo pad] Menu..............................................................6-35

Figure 6.43 Entering Notes.........................................................................................6-35

Figure 6.44 Selecting the [Memo pad] Menu..............................................................6-36

Figure 6.45 Memo List ................................................................................................6-36

Figure 6.46 Selecting the [Calculator] Menu...............................................................6-38

Figure 6.47 Calculator.................................................................................................6-38

Figure 6.48 Selecting the [World Time] Menu ............................................................6-40

Figure 6.49 Checking World Time ..............................................................................6-40

Figure 6.50 Selecting the [D-Day Plus] Menu.............................................................6-42

Figure 6.51 D-Day Search List....................................................................................6-42

Figure 6.52 D-Day Date Entry.....................................................................................6-43

Figure 6.53 D-Day Add ...............................................................................................6-43

Figure 6.54 D-Day Search Item ..................................................................................6-44

Figure 6.55 Selecting the [Unit Convert] Menu...........................................................6-45

Figure 6.56 Sub Menus of [Unit Convert] Menu .........................................................6-45

Figure 6.57 Unit Selection Screen ..............................................................................6-46

Figure 6.58 Unit Conversion Result Screen ..............................................................6-46

Figure 6.59 Selecting [Message] Menu ......................................................................6-47

Figure 6.60 Text Message Main Screen.....................................................................6-47

Figure 6.61 Selecting [Received] Menu......................................................................6-48

Figure 6.62 Received Message Box...........................................................................6-48

Figure 6.63 Received Text Message Box...................................................................6-49

Figure 6.64 Confirm Message.....................................................................................6-50

Figure 6.65 Notice Interval..........................................................................................6-51

Figure 6.66 Notice Sound Selection ...........................................................................6-52

Figure 6.67 Message Display Screen.........................................................................6-53

Figure 6.68 Selecting the [Sent] Menu .......................................................................6-54

Figure 6.69 Sent Message Box ..................................................................................6-54

Figure 6.70 Write New Message ................................................................................6-55

Figure 6.71 Draft .........................................................................................................6-56

Figure 6.72 Sent Message Box ..................................................................................6-57

Figure 6.73 Selecting the [Draft] Menu .......................................................................6-58

Figure 6.74 Draft .........................................................................................................6-58

Figure 6.75 Selecting the [Volume] Menu...................................................................6-60

xiv

Figure 6.76 Sub Menus of [Sound/Volume] Menu......................................................6-60

Figure 6.77 Selecting the [Ring Type] Menu ..............................................................6-61

Figure 6.78 Setting the Ring Type (Melody) ...............................................................6-61

Figure 6.79 Selecting [Ringer Volume] Menu .............................................................6-62

Figure 6.80 Setting the Ringer Volume.......................................................................6-62

Figure 6.81 Selecting the [OffHook Volume] Menu ....................................................6-63

Figure 6.82 Setting the OffHook Volume ....................................................................6-63

Figure 6.83 Selecting the [Handset Volume] Menu ....................................................6-64

Figure 6.84 Setting the Handset Volume....................................................................6-64

Figure 6.85 Selecting [Speaker Volume] Menu ..........................................................6-65

Figure 6.86 Setting the Speaker Volume....................................................................6-65

Figure 6.87 Selecting the [Broadcast Volume] ...........................................................6-66

Figure 6.88 Setting the Broadcast Volume .................................................................6-66

Figure 6.89 Selecting the [Forward] Menu..................................................................6-67

Figure 6.90 Setting the Call Forwarding .....................................................................6-67

Figure 6.91 Selecting the [Config] Menu ....................................................................6-69

Figure 6.92 Sub Menus of [Config] Menu ...................................................................6-69

Figure 6.93 Selecting the [Password] Menu ...............................................................6-70

Figure 6.94 Entering Password...................................................................................6-70

Figure 6.95 Selecting the [Lock] Menu .......................................................................6-71

Figure 6.96 List of Phone Lock ...................................................................................6-72

Figure 6.97 Selecting the [Answering Mode] Menu....................................................6-73

Figure 6.98 Specifying Answering Mode ....................................................................6-73

Figure 6.99 Selecting the [Boss Answering] Menu.....................................................6-75

Figure 6.100 Setting Boss Answering Mode................................................................6-75

Figure 6.101 Selecting the [LANGUAGE] Menu..........................................................6-77

Figure 6.102 Setting a LANGUAGE ............................................................................6-77

Figure 6.103 Selecting the [CID Display] Menu...........................................................6-78

Figure 6.104 Setting CID Display Mode ......................................................................6-79

Figure 6.105 Selecting the [Absent Msg.] Menu..........................................................6-80

Figure 6.106 Setting an Absent Message....................................................................6-80

Figure 6.107 Entering an Absent Message .................................................................6-81

Figure 6.108 Selecting the [Internal call] Menu ...........................................................6-82

Figure 6.109 Specifying Internal Call Display Mode....................................................6-82

Figure 6.110 Selecting the [My Name] Menu ..............................................................6-83

Figure 6.111 Entering My Name..................................................................................6-83

xv

List of Tables

Table 1.1 Status Indicator ............................................................................................1-7

Table 3.1 Usage of Buttons Used for Editing............................................................... 3-5

Table A.1 List of Absence Messages ......................................................................... A-1

Table A.2 Location of Alphabet Letters on Dial Buttons ............................................. A-3

1-1

Chapter1 Things You Should Know

In this chapter, the ITP-5012L IP Phone is briefly introduced and the shape, name

and features of each part of ITP-5012L are carefully described.

Introduction to ITP-5012L Phone

The ITP-5012L IP phone represents a new era for voice and date

communications.The ITP 5012L uses Internet Protocol (IP) to send/receive voice

and data. For voice communication, the ITP-5012L IP phone uses your existing

data network connection in your home or office. There is no need for a separate

telephone connection reducing your communication infrastructure costs.The ITP-

5012L IP phone has a large LCD that simplifies access to important information

and features using the navigation buttons.

Main Features

♦ The ITP-5012L IP phone has a total of 12 Select buttons associated with the

LCD panel. To access the information or feature displayed on LCD panel,

simply press the related Select button next to the LCD panel.

♦

♦ Samsung Enterprise IP Solution systems provide a number of convenient

features, such as call forwarding , caller ID, paging, voice and text messaging,

DND, call pickup, and speed dial functions. The ITP 5012L phone allows the

user to access most of these features using the Select buttons.. Each IPT 5012L

phone can be tailored to each user’s individual requirements

♦

♦ The IP phone, in additon to the dial buttons, has a number of dedicated

function buttons such as: volume control buttons; , a conference button used to

make conference calls; a transfer button to transfer callers to another phone

user;a hold button that places the current caller on hold; and a speaker button

which allows you to speak to your callers with your hands free. Also, the IP

phone has navigation buttons that guide you in the use specific ITP 5012L

phone functions, such as the Phonebook, electronic diary, Text messaging,

volume control, call forwarding, and executive/ secretary hot line functions. In

addition, there is the screen button to change the screen mode and a scroll key

1-2

Chapter 1 Things You Should Know

to scroll between the various functions on the LCD panel.

♦

♦ The ITP 5012L phone has a phone status indicator to allow you to see the

status of your phone when away from your desk. It indicates such things as

received messages, incoming calls and recalling calls.Icons on the LCD panel

also clearly indicate what options are set on the phone and presents the call

status and other information.

Front Panel of the ITP-5012L

The name and features of each part of ITP-5012L IP phone will be given in detail

below.

Figure 1.1 Front Panel of the ITP-5012L

Dial Button

The dial buttons are used to enter numbers and alpha characters. They are

composed of [0]-[9] digits, as well as the [*] and [#] buttons. Alphabet characters

can also be entered usingthe dial buttons. For convenienceyou can make a call to

one of your phonebook speed dial number by pressing the related dial button for

LCD Panel

Select buttons (6)

Dial Button

Select buttons (6)

Screen Button

Conference

Transfer Button

Hold Button

Speaker Button

Status Indicator

Navigation Button

Microphone

Volume Button

Scroll Button

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