Troubleshooting
How do I charge my Philips Sonicare
toothbrush
Charging the battery of your Philips Sonicare toothbrush is easy as 1-2-3. Find out how to charge
your Philips Sonicare toothbrush properly.
Most Philips Sonicare toothbrushes
1) Plug the charger into a live electric power outlet
2) Place the handle on the charger
3) The flashing light on the handle indicates that the toothbrush is charging
4) It takes at least 24 hours to fully charge the battery
Please note:
In step 3 above, if the battery charge indicator on the handle does not blink green, you
may not have the charger plugged into a live outlet. To confirm that the charger is
plugged into a live outlet, press the on/off button while the handle is sitting on the
charger.
The handle should not activate when it is charging in a normal manner. If the handle
turns on in the charger, repeat steps 1 - 3 using a different power outlet. If you repeat the
procedure and your handle continues to activate while on the charger, contact the Philips
call center for instructions
Charging your Philips Sonicare DiamondClean and
DiamondClean Smart toothbrush
1) Plug the chrome base charger into a live electric power outlet
2) Place the glass on the chrome base
3) Place your Philips Sonicare DiamondClean or DiamondClean smart into the glass in an
upright position
4) The flashing light on the handle indicates that the toothbrush is charging*. If the indicator
does not start flashing, keep the handle in the charger for at least 10-15 minutes to allow the
toothbrush to recover
5) It takes at least 24 hours to fully charge the battery
DiamondClean Smart toothbrushes (in addition to a flashing battery indicator) will also
illuminate at the bottom and you will hear a beep.
Philips Sonicare PowerUp
For PowerUp, the procedure for checking to see if the handle is charging is different:
1) Plug the charger into an outlet that you know is a live outlet
2) Place the handle on the charger
3) If the battery is charging, the battery charge indicator will begin to flash green. With the
handle on the charger, press the on/off button. The handle should not activate when it is charging
in a normal manner
4) It takes approximately 30 hours to fully charge the battery
Is my Philips Sonicare AirFloss charger
compatible with Sonicare toothbrushes?
You can charge a number of Philips Sonicare toothbrushes with your Philips Sonicare AirFloss
charger. Find out which Sonicare toothbrushes are compatible with your Sonicare AirFloss
charger.
Sonicare toothbrushes compatible with the Sonicare
AirFloss charger
You can charge a number of toothbrushes with your Sonicare AirFloss charger. However, the
toothbrush's battery indicator light may flicker or not light up at all when your toothbrush is fully
charged. This does not affect the battery. The Sonicare AirFloss charger will charge the Sonicare
toothbrushes listed below:
Sonicare ProtectiveClean
Sonicare FlexCare+
Sonicare FlexCare
Sonicare FlexCare Platinum
Sonicare HealthyWhite+
Sonicare HealthyWhite
Sonicare EasyClean
Sonicare for Kids
Sonicare 2-Series Plaque Control/Plaque Defense
Sonicare 3-Series Gum Care
How often do I need to replace my brush
head?
We recommend you to replace your Philips Sonicare brush head after 3 months of use. Based on
brushing twice a day for 2 minutes each session.
Smart reminder
DiamondClean Smart Premium brush heads will remind you to replace your brush head based on
your brushing habits. The replacement icon on the handle will start to flash amber when it's time
to replace your brush head. When applying the correct pressure and brushing twice a day for 2
minutes, you can expect the reminder to come up approximately after 3 months.
Why is there a gap between my brush head
and Philips Sonicare handle?
The gap between the brush head and the Philips Sonicare handle is completely normal. Find out
why there is a gap between the brush head and the handle.
A small gap is necessary
A small gap is necessary. The Philips Sonicare Brush head must be free to move in order to
deliver the vibrations needed to clean your teeth.
However, the brush head should not be loose and slip off your toothbrush easily
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