AT&T E5828 User manual

User's manual

E5828B/E1828B

5.8 GHz corded/cordless

telephone/answering

system with caller ID/

call waiting

Model # E5828B/E1828B

Product name: 5.8GHz corded/cordless telephone/answering system

Serial #

(found on the bottom of the telephone base)

Purchase date:

Place of purchase:

Congratulations

on purchasing your

new AT&T product.

Before using this AT&T product, please

read the Important safety instructions

on pages 57-59 of this manual.

Please thoroughly read the user’s

manual for all the feature operations

and troubleshooting information necessary to install

and operate your new

AT&T product. You can also visit our

website at www.telephones.att.com

or call 1 (800) 222-3111.

In Canada dial 1 (866) 288-4268.

AT&T and the AT&T logo are trademarks of AT&T Knowledge Ventures,

licensed to Advanced American Telephones.

STOP!

See page 7

for easy instructions.

You must install and charge

the battery before using the

telephone.

CAUTION: To reduce the risk of fire or injury to persons or damage to the telephone, read

and follow these instructions carefully:

• Use only the supplied rechargeable battery or replacement battery 2422 (SKU 23402, part number

89-0047-00-00) or equivalent. To order a replacement battery, visit our

website at www.telephones.att.com or call 1 (800) 222-3111.

In Canada dial 1 (866) 288-4268.

• Do not dispose of the battery in a fire. Like other batteries of this type, it could explode if

burned. Check with local codes for special disposal instructions.

• Do not open or mutilate the battery. Released electrolyte is corrosive and may cause damage

to the eyes or skin. It may be toxic if swallowed.

• Exercise care in handling batteries in order not to create a short circuit. Do not allow conduc

-

tive materials such as rings, bracelets, or keys to touch the battery. The battery or conductor

may overheat and cause harm.

• Charge the battery provided with or identified for use with this product only in accordance

with the instructions and limitations specified in this manual.

• Observe proper polarity orientation between the battery and battery charger.

• Do not disassemble your telephone. There are no user-serviceable parts inside. Refer to quali

-

fied service personnel for servicing.

For customer service or product information, visit our web-

site at www.telephones.att.com or call 1 (800) 222-3111.

In Canada dial 1 (866) 288-4268.

1

Getting started

Quick reference guide .....................2

Parts checklist .....................................4

Telephone base installation .........5

Battery installation & charging ...7

Wall mounting .....................................8

Belt clip & optional headset .............9

Telephone operation

Handset settings ............................. 10

Base settings .................................... 13

Basic cordless handset operation ...15

Basic base operation .................... 16

Options while on calls ................. 17

Call transfer ....................................... 19

Intercom calls ................................... 20

Directories

Directories .......................................... 23

Speed dialing .................................... 24

New directory entries ................... 26

Directory search .............................. 28

To dial or change an entry ........ 29

Caller ID summary

Caller ID summary .......................... 30

Caller ID memory ........................... 33

Call waiting ............................................37

Answering system operation

Answering system operation .... 38

Day & time announcements .........39

Outgoing announcements .......... 40

Changing feature options ...........41

Message playback .......................... 42

Recording and playing memos ....43

Message counter displays .......... 44

Answering system mode ............. 45

Remote access ................................. 46

Appendix

Display screen messages lights ...47

Indicator lights & alert tones .......49

Troubleshooting .............................. 50

Important safety instructions ... 57

FCC part 68 & ACTA ...................... 60

FCC part 15 ....................................... 62

Limited warranty .............................63

Technical specifications ............... 66

Index ..................................................... 67

Remote access wallet card ...........68

Table of contents

User's manual

E5828B/E1828B

5.8 GHz corded/cordless

telephone/answering

system with caller ID/

call waiting

2

Getting started

DIR /VOLUME+

When phone is idle (not in use),

press DIR to display directory

entries (page 29). While entering

letters in names, press to advance

or press twice to enter space. While

programming, press to change menu

item or value (pages 10-12). During

a call, press DIR to adjust listen-

ing volume.

INT/DELETE

While phone is idle, press to page

base (page 20) or press and hold to

delete all caller ID entries (page 36).

While a caller ID entry is displayed,

press to delete displayed entry

(page 35).

PHONE/FLASH

Press to make or answer a call

(page 15). During a call, press to

receive an incoming call if call wait-

ing is activated (page 17).

SELECT/TRANSFER

Press to store a programming option

(pages 10-12), or to create a directory

entry in memory (page 26). During a

call, press to transfer a call between

cordless handsets (page 19).

Quick reference guide

OFF/CLEAR

During a call, press to hang up.

While using menus, press to can-

cel an operation, or exit the menu

display.

HOLD

Press to place a call on hold. Press

again to resume your call (page

17).

MENU/CHAN

Press to customize the handset’s

operation (pages 10-12). During

a call, press to switch to another

channel if there is interference.

REDIAL/PAUSE

Before dialing, press to display the

last number called (page 15). While

dialing or entering numbers into

your directory, press to insert a four-

second dialing pause (page 27).

Cordless handset

Feature menu

DIRECTORY .............. Page 23

SPEED DIAL .............Page 24

RINGER ......................Page 12

DATE/TIME ...............Page 11

LANGUAGE ..............Page 10

DIRECTORY

CID/-VOLUME

When phone is idle, press CID to

display caller ID information (pages

30-32). While entering names or

numbers, press to move the cur-

sor to the left. While programming,

press to change menu item or value

(pages 10-12). During a call, press

CID to adjust listening volume.

Using menus

Press

CID/-VOLUME

or

DIR /VOLUME+

to scroll through menu items.

Press SELECT/TRANSFER to select or

modify a highlighted item.

Press OFF/CLEAR to cancel an oper-

ation, or exit the menu display.

3

Getting started

Quick reference guide

Telephone base

• INTERCOM/CID DEL:

Press to delete displayed

caller ID entry (page 35).

While phone is idle, press to

page handset (page 20), or

press and hold to delete all

caller ID entries (page 36).

• MENU: Press to customize

the telephone’s operation

(page 13).

• FLASH: During a call,

press to receive an incom-

ing call if call waiting is

activated (page 17).

• REDIAL/PAUSE: Before

dialing any numbers, press

to display the last number

called (page 16).

While dialing or entering

numbers into your directory,

press to insert a four-sec-

ond dialing pause (page 27).

CONTRAST: Press to adjust

screen contrast.

RINGER VOLUME: Adjust

switch on side of base (off, low,

high). (page 14)

• CLEAR: While using

menus, press to can-

cel an operation, or

exit the menu display.

• CID: Press when

phone is idle to dis-

play caller ID informa-

tion (page 33). While

entering numbers or

letters, press to move

the cursor to the left.

• SELECT: Press to

store a programming

option (page 13), or

to create a directory

entry in memory (page

26).

• DIR : Press when

phone is idle to display

directory entries. While

entering or modify-

ing names, press to

advance cursor.

• DISP DIAL: Press to

dial number currently

displayed.

• CLOCK: Press to review or set

clock (page 39).

• SETUP: Press repeatedly to hear

setup options (page 41).

• ANNC.: Press to review or record

announcement; press again to quit

(page 40).

• RECORD: Press to record a

memo (page 43) or after pressing

ANNC. to record an outgoing

announcement (page 34).

• PLAY/STOP: Press to start or

stop message playback (page 42).

• DELETE: Press to delete mes-

sage currently playing, hold to

delete all old messages (page 42).

• ANSWER ON: Press to turn

answering system on or off (page 45).

• REPEAT: Press to repeat mes-

sage, press twice to play previous

message (page 42).

• SKIP : Press to skip message

(page 42).

• HOLD: Press to place

call on hold. Press again

to resume call (page

17).

• VOLUME : During

a call, press or to

adjust listening volume

(page 17).

• MUTE: Press to silence

microphone, press again

to resume your conver-

sation (page 17).

• SPEAKER: Press to

activate the Clearspeak™

dial-in-base speaker-

phone. The Clearspeak™

speakerphone allows

clear, hands-free com-

munications when you

are positioned near the

telephone base.

4

Getting started

Telephone base

Belt clips for cord-

less handset

Chargers for

cordless handset

Power adapter for

telephone base

Power adapters for

handset charger

Telephone line cord

(1 long, 1 short)

Battery compart-

ment covers

Cordless handsets

User's manual Quick start guide

Base handset Handset cord

Parts checklist

Save your sales receipt and original packaging in case it is necessary to ship

your telephone for warranty service.

Check to make sure the telephone package includes the following. The model

number of your telephone can be found on the label located on the bottom

of the telephone base.

Batteries for

cordless handset

User's manual

E5828B/E1828B

5.8 GHz corded/cordless

telephone/answering

system with caller ID/

call waiting

Quick start guide

E5828B/E1828B

5.8 GHz corded/cordless

telephone/answering

system with caller ID/

call waiting

5

Getting started

Telephone base installation

Choose a central location close to a telephone jack and a power outlet not

controlled by a wall switch. The telephone base can be placed on a flat sur-

face or mounted on a standard wall plate. For optimum range and better

reception, place the telephone base in a high and open location.

Avoid placing the telephone base too close to:

• Communication devices such as: personal computers, computer routers,

television sets, VCRs, wireless routers (wireless broadband, wi-fi, or 802.11)

or other cordless telephones.

• Excessive heat sources.

• Noise sources such as a window with traffic outside, motors, microwave

ovens, refrigerators, or fluorescent lighting.

• Excessive dust sources such as a workshop or garage.

• Excessive moisture.

• Extremely low temperature.

• Mechanical vibration or shock such as on top of the washing machine or

work bench.

6

Getting started

Telephone base installation

NOTES:

1. Use only the power adapter supplied with this product or equivalent. To order a

replacement power adapter, visit our website at www.tel-

ephones.att.com, or call 1 (800) 222-3111. In Canada dial

1 (866) 288-4268.

2. Be sure to use an electrical outlet not controlled by a wall switch.

3. This power adapter is intended to be correctly oriented in a vertical or floor mount position.

4. If you receive high speed internet through your telephone line (commonly referred to as DSL), and

you are experiencing interference during telephone conversations and/or your caller ID features

are not functioning properly, install a DSL filter to the telephone line between the telephone base

and the telephone wall jack. Contact your DSL service provider for a DSL filter.

Telephone line cord

DSL filter

(Optional for DSL users, see number

four in the note section, below.)

5. Plug the other end

of the telephone line

cord into a telephone

jack.

4. Plug the large end of

the larger power adapter

into an electrical outlet

not controlled by a wall

switch.

3. Route cords through

slots.

2. Plug one end of the

telephone line cord into

the telephone jack at the

bottom of the telephone

base.

1. Plug the small end of the larg-

er power adapter into the power

jack at the bottom of the tele-

phone base.

6. Plug one end of the coiled handset cord into the jack at

the bottom of the telephone base. Plug the other end of the

coiled cord into the base handset.

7

Getting started

BATTERY LOW

10:08

AM

02/14

NEEDS RECHARGING

then

1. Plug the small end of

the smaller power adapter

into the jack on the under-

side of the charger, then

route the cord through the

slot as shown.

Battery installation & charging

After installing the battery, you may be able to make or receive short calls. For

best performance, place the handset in charger to charge for 16 hours before

use.

You can keep the battery charged by returning the handset to charger after use.

When the battery is fully depleted, a recharge takes about 12 hours. The average

talk time on a fully charged battery is about five hours, and the standby time is

approximately six days. Actual battery life depends on usage conditions and age

of battery.

3. Insert the plug as indi-

cated. Be sure to securely

insert the plug, making

sure that it matches the

color-corded label inside

the battery compartment.

6. You may be able to make or receive

short calls. For best performance, place

the handset in charger to charge for at

least 16 hours before first use.

Battery low indicator

Return the handset to the

charger to recharge when this

symbol flashes and the hand-

set beeps or when the hand-

set screen displays NEEDS

RECHARGING.

2. Plug the large

end of the smaller

power adapter into

an electrical outlet

not controlled by a

wall switch.

5. Slide the bat-

tery compart-

ment cover up

until it clicks.

4. Place the bat-

tery and wires

inside the com-

partment.

To replace the battery,

press in and downward

on the tab of the bat-

tery compartment to

open the battery com-

partment cover. Lift

out the old battery

and disconnect it from

the handset. Follow

the instructions on

this page to install and

charge the new battery.

NOTE: Under normal conditions, the

battery should last approximately one year.

This may vary depending on usage.

Caution: Use only the supplied rechargeable battery or replacement battery 2422 (SKU 23402,

part number 89-0047-00-00) or equivalent. To order a replacement battery, visit

our website at www.telephones.att.com or call 1 (800) 222-3111.

In Canada dial 1 (866) 288-4268.

-- 1 --

8

Getting started

Wall mounting

The telephone base can be installed on any standard wall-phone outlet as

shown below. Choose a location away from electronic equipment such as per-

sonal computers, computer routers, television sets or microwave ovens. Avoid

excessive heat, cold, dust or moisture.

1. Connect the telephone line cord and

power adapter to the jacks on the bot-

tom of the telephone base.

5. Remove handset telephone base tab, rotate

and replace to hold corded handset secure-

ly in place when telephone base is mount-

ed on the wall.

2. Grasp and squeeze to open hinged wall

mount, then rotate wall mount and lock

in place.

4. Press the pegs firmly and slide them

down so the telephone base is held

securely on outlet mounting pegs.

3. Plug the power adapter into an elec

-

trical outlet not controlled by a wall

switch. Plug the telephone line cord

into a telephone wall jack.

9

Getting started

Belt clip & optional headsett

Install belt clip as shown below (if desired).

Plug 2.5mm head-

set into jack on side

of handset (beneath

small rubber flap).

NOTE: If the sound quality of the

headset is unsatisfactory, try unplugging

it, and firmly plugging it in again.

Snap belt clip

into notches

on both sides

of handset.

To release belt clip from

handset, lift one side of

the belt clip out of the

notch.

For hands-free telephone conversations, use any industry standard 2.5 mm

headset (purchased separately). For best results, use an AT&T 2.5 mm

headset. To order an AT&T 2.5 mm headset, visit our website at

www.telephones.att.com or call 1 (800) 222-3111. In Canada

dial 1 (866) 288-4268.

10

Telephone operation

Handset settings

You can change settings to program how the

cordless handset works. Each cordless handset

operates individually from the other handsets. The

ringer sound, ringer volume, date, time, dial mode

and language must be programmed separately for

each cordless handset.

• Press MENU/CHAN, then use the CID/-VOLUME

or DIR /VOLUME+ buttons to scroll to the fea-

ture you want to change. Press SELECT/TRANSFER

to select the displayed item.

• Press OFF/CLEAR anytime to cancel an opera-

tion and exit the menu display.

Follow the steps below to program the cordless

handset. To stop anytime, press OFF/CLEAR. If

the telephone rings, programming stops automati-

cally so you can answer the call.

Choose handset language

In this menu you can select the language used in

all menus and screen displays.

• Press MENU/CHAN to begin programming.

• Press CID/-VOLUME or DIR /VOLUME+ until

the screen displays LANGUAGE.

• Press SELECT/TRANSFER to see the current set-

ting flashing.

• Press CID/-VOLUME or DIR /VOLUME+ to

scroll through the available options of ENGLISH,

ESPANOL and FRANCAIS.

• Press SELECT/TRANSFER to select the displayed

language and exit.

LANGUAGE

11

Telephone operation

Handset settings

Set handset date & time

The handset displays the date & time when idle.

You can set the time manually, or you can allow

it to be set automatically with incoming caller ID

information. The time will be set automatically

only if you subscribe to caller ID service provided

by your local telephone company (page 30).

• Press MENU/CHAN to begin programming.

• Press CID/-VOLUME or DIR /VOLUME+ until

th e s creen displays DATE/T IME. Pres s

SELECT/TRANSFER to confirm.

• The month in the displayed date starts to flash.

Use CID/-VOLUME or DIR /VOLUME+ to

scroll through the numbers 1 (for January), 12

(for December). Press SELECT/TRANSFER when

the appropriate month is flashing.

• The date starts to flash. Use CID/-VOLUME

or DIR /VOLUME+ to scroll through the num-

bers 01-31. Press SELECT/TRANSFER when the

appropriate date is flashing.

• The hour starts to flash. Use CID/-VOLUME or

DIR /VOLUME+ to scroll through the numbers

1-12. Press SELECT/TRANSFER when the appro-

priate hour is flashing.

• The minute starts to flash. Use CID/-VOLUME

or DIR /VOLUME+ to scroll through the num-

bers 00-59. Press SELECT/TRANSFER when the

appropriate minute is flashing.

• AM/PM starts to flash. Use CID/-VOLUME or

DIR /VOLUME+ to alternate between AM and

PM. Press SELECT/TRANSFER when the appro-

priate option is flashing, save the selection and

exit.

DATE/TIME

10:08

AM

02/14

NOTES:

1. You can choose to set the time manually, or you can allow

it to be set automatically with incoming caller ID informa-

tion. The time will be set automatically only if you sub-

scribe to caller ID service provided by your local telephone

company.

2. Caller ID will not set the year. See page 39 for instructions

on how to set the year.

12

Telephone operation

Handset settings

Selectable handset ringer melodies

This feature allows you to choose one of four

ringing tones (1-4) or turn the ringer off. Use the

CID/-VOLUME or DIR /VOLUME+ button to

hear an example of each ringer tone, then press

SELECT/TRANSFER to select the one you prefer.

• Press MENU/CHAN to begin programming.

• Press CID/-VOLUME or DIR /VOLUME+ until

the screen displays RINGER: and setting.

• Press SELECT/TRANSFER to change current set-

ting.

• Press CID/-VOLUME or DIR /VOLUME+ to

display 1, 2, 3, 4, or OFF. You will hear a sample

of each ringer tone.

• Press SELECT/TRANSFER to select the displayed

ringer tone and exit.

Set handset ringer volume

• Press and hold CID/-VOLUME or DIR /VOLUME+

for about two seconds.

• When the screen displays OFF LOW HIGH,

the current setting will flash.

• Press CID/-VOLUME or DIR /VOLUME+ to

select your preference.

• P ress SEL ECT /TRAN S FER, OFF / CL E AR,

or MENU/CHAN to confirm and save your

selection, and exit to idle mode.

RINGER: 1

OFF LOW HIGH

NOTES:

1. The cordless handset can be temporarily muted by pressing OFF/CLEAR during incoming

ringing. The next call will ring normally.

2. If you choose

OFF, the cordless handset ringer will be turned off, and the screen will display

RINGER OFF and when the cordless handset is idle. If there are any un-reviewed calls, the

screen will displays XX MISSED CALLS and instead of RINGER OFF and .

3. When the volume level is at the maximum or minimum setting, you will hear two alert beeps.

13

Telephone operation

Base settings

You can change settings to program how the tele-

phone base works.

Follow the steps below to program the telephone

base. To stop at any time, press CLEAR. If the

telephone rings, programming stops automatically

so you can answer the call.

Telephone base language

At this menu you can select the language used in

all menus and screen displays.

• Press MENU to begin programming.

• Press CID or DIR until the screen displays

LANGUAGE

.

• Press SELECT to change current setting.

• Press CID or DIR to scroll through the available

options of ENGLISH, ESPANOL and FRANCAIS.

• Press SELECT to select the displayed language

and exit.

Dial mode

At this menu you can choose tone or pulse dial-

ing. The factory default setting is TONE. Change

this to PULSE only if you do not have touch-tone

dialing service.

• Press MENU to begin programming.

• Press CID or DIR until screen displays

DIAL MODE

and setting.

• Press SELECT to change current setting.

• Press CID or DIR to display TONE or

PULSE.

• Press SELECT to select displayed dial mode and

exit.

DIAL MODE: TONE

LANGUAGE

NOTES:

1. The dial mode setting affects

both the telephone base and

the handset(s).

2. During a power failure,

only the corded handset

can be used to make and

answer calls. The dial mode

will default to pulse dial. To

change to tone dial temporar-

ily, press TONE

*

on the tele-

phone base (page 18). When

the power is restored, the dial

mode will return to the pro-

grammed setting.

14

Telephone operation

Base settings

Base ringer volume

The base ringer volume can be set to OFF, LOW,

or HI, by adjusting the switch on the left side of

the telephone base. This switch affects only the

telephone base ringer volume, the handset ringer

volume remains unchanged.

Contrast adjustment (telephone base only)

There are four levels of contrast on the screen of

the telephone base which can be adjusted to suit

different viewing angles for both desktop use or

wall mounting. Press CONTRAST on the telephone

base to adjust the contrast on the screen.

15

Telephone operation

Basic cordless handset operation

Making and answering calls

To answer an incoming call, press PHONE/FLASH

(or any key except OFF/CLEAR, CID/-VOLUME

or DIR /VOLUME+). If you have caller ID service,

the caller’s number and name will appear on the

display screen after the first or second ring (see

page 30 for caller ID features and options).

To make a call, press PHONE/FLASH, then dial a

number. Press OFF/CLEAR or place in charger to

hang up.

To preview numbers before dialing, enter num-

bers first, then press PHONE/FLASH to dial.

Press CID/-VOLUME then INT/DELETE anytime

to make corrections when entering numbers.

NOTE: Only one cordless handset or one cordless handset

and the base can be on a call at a time. If the other cordless

handset attempts to join the call, its screen will display OTHER

HANDSET ON and then OR OUT OF RANGE.

Last number redial

Press REDIAL/PAUSE on the cordless handset to

display the last number called (up to 32 digits). To

dial the number displayed, press PHONE/FLASH.

You can also press PHONE/FLASH and then

REDIAL/PAUSE to dial the last number called with-

out previewing it. To delete this number, press

REDIAL/PAUSE twice. This will clear the redial

memory and leave it blank.

Ring silencing

The cordless handset ringer can be temporarily

turned off by pressing OFF/CLEAR when there is

an incoming call. You can answer the call, or let the

caller leave a message. This will silence the ringer

without disconnecting the call. If your answering

system is on, the caller will be asked to leave a mes-

sage (page 38). The next call will ring normally.

5201314

PHONE ON 00:49

NOTE: Pressing

OFF/CLEAR on a handset

will only temporarily silence

the ringer on that handset.

The other cordless hand-

set and telephone base will

continue to ring normally.

16

Telephone operation

Basic base operation

Making and answering calls

To answer a call, lift the corded handset, or press

SPEAKER. If you have caller ID service, the call-

er’s number and name will appear on the display

screen after the first ring (see page 30 for caller

ID features and options).

To make a call, lift the corded handset, (or press

SPEAKER) then dial a number.

To preview numbers before dialing, first enter tele-

phone number. Press CID then INTERCOM/CID DEL

to make corrections if necessary.

When the number is entered, press DISP DIAL to

activate the speakerphone and dial automatically.

You can continue using the speakerphone, or lift

the corded handset to switch to the corded hand-

set.

To hang up, replace the corded handset or press

SPEAKER on the base.

NOTE: Press SPEAKER to activate the Clearspeak™

dial-in-base speakerphone. The Clearspeak™ speakerphone

allows clear, hands-free communications when you are posi-

tioned near the telephone base.

Last number redial

Press REDIAL/PAUSE on the telephone base to

display the last number called (up to 32 digits).

To dial the number displayed, press DISP DIAL to

activate the speakerphone and dial automatically.

You can also call a redial number by pressing

SPEAKER and then REDIAL/PAUSE. You can

continue using the speakerphone, or lift the cord-

ed handset to switch to the handset.

To delete the displayed number, press REDIAL/PAUSE

again. This will clear the redial memory and leave

it blank.

Lift corded handset, or press

SPEAKER

12345678901

Redial

Press INTERCOM/CID DEL to

locate handset

SPEAKER 00:09

17

Telephone operation

Options while on calls

To adjust volume

Press CID/-VOLUME or DIR /VOLUME+ buttons

on the cordless handset or the VOLUME but-

ton on the telephone base to adjust listening

volume.

Call waiting

If you subscribe to a call waiting service with

your local telephone service provider, you will

hear a beep if someone calls while you are

already on a call. Press PHONE/FLASH on the

cordless handset or FLASH on the base to put

your current call on hold and take the new call.

You can press PHONE/FLASH on the cordless

handset or FLASH on the base anytime to switch

back and forth between calls.

Hold

Press HOLD to place a call on hold.

When a call is on hold, resume the conversation

on the cordless handset by pressing HOLD or

PHONE/FLASH. Resume a conversation at the

telephone base by lifting the handset or pressing

SPEAKER or HOLD on the telephone base.

When a call is on hold, you can place either the

corded handset in telephone base or the cord-

less handset in charger, and retrieve the call from

another telephone.

Mute

While using the telephone base, you can press

MUTE to silence the microphone during a con-

versation. You will be able to hear the caller, but

your caller will not be able to hear you until you

press MUTE again to resume conversation.

Flash

Volume

Hold

Channel

Flash

Mute

Volume

Speaker

Hold

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