Wavelink wlcug1020090331 User manual

Wavelink Communicator

User Guide

wlc‐ug‐10‐20090331

Revised4/6/09

ii

Copyright©2009byWavelinkCorporationAllrightsreserved.

WavelinkCorporation

6985SouthUnionParkAvenue,Suite335

Midvale,Utah84047

Telephone:(801)316‐9000

Fax:(801)316‐9099

Email:customerservice@wavelink.com

Website:http:\\www.wavelink.com

Email:sales@wavelink.com

Nopartofthispublicationmaybereproducedorusedinanyform,orbyanyelectricalor

mechanicalmeans,withoutpermissioninwritingfromWavelinkCorporation.Thisincludes

electronicormechanicalmeans,suchasphotocopying,recording,orinformationstorageand

retrievalsystems.Thematerialinthismanualis

subjecttochangewithoutnotice.

Thesoftwareisprovidedstrictlyonan“asis”basis.Allsoftware,includingfirmware,furnished

totheuserisonalicensedbasis.Wavelinkgrantstotheuseranon‐transferableandnon‐

exclusivelicensetouseeachsoftwareorfirmwareprogramdeliveredhereunder(licensed

program).

Exceptasnotedbelow,suchlicensemaynotbeassigned,sublicensed,orotherwise

transferredbytheuserwithoutpriorwrittenconsentofWavelink.Norighttocopyalicensed

programinwholeorinpartisgranted,exceptaspermittedundercopyrightlaw.Theusershall

notmodify,merge,orincorporate

anyformorportionofalicensedprogramwithotherprogram

material,createaderivativeworkfromalicensedprogram,orusealicensedprogramina

networkwithoutwrittenpermissionfromWavelink.TheuseragreestomaintainWavelink’s

copyrightnoticeonthelicensedprogramsdeliveredhereunder,andto

includethesameonany

authorizedcopiesitmakes,inwholeorinpart.Theuseragreesnottodecompile,disassemble,

decode,orreverseengineeranylicensedprogramdeliveredtotheuseroranyportionthereof.

Wavelinkreservestherighttomakechangestoanysoftwareorproducttoimprovereliability,

function,ordesign.

Theinformationinthisdocumentisboundbythetermsoftheenduserlicenseagreement.

TableofContents 1

Table of Contents

Chapter 1: Introduction to Wavelink Communicator 3

AboutThisDocument ............................................3

DocumentConventions ......................................4

InstallationRequirements.............

............................4

AdditionalRequirements....................................5

Chapter 2: Installing the Communicator Package 7

Chapter 3: Activating Communicator Licenses 15

ActivatingAutomatically.........................................15

ActivatingManually.............................................16

ImportingaLicense ..............................................17

ActivatingDemoMode...........................................

18

ReleasingLicenses ...............................................18

Chapter 4: Basic Communicator Configurations 19

AccessingtheConfigurationConsole...............................19

AssigningtheLicenseServer ......................................21

ConfiguringGeneralSettings.......................

...............23

ProgramOptions. ...........................................23

Identification...............................................24

PrivateCalling .......................................

.......24

Channels...................................................24

QuitAction.................................................25

HandsFree ......................................

...........25

UserOptions...............................................25

ConfiguringNetworkSettings.....................................26

Configuring

NotificationOptions ..................................28

NotificationSetup..........................................28

AllDevices .................................................28

WaveFiles.................

................................29

CallingNotifications.........................................29

Paging .....................................................29

BackingUpSettings...................

...........................30

RestoringSettings ...............................................31

ApplyingtheSoftwareProfile .....................................33

DeployingtheCommunicatorPackage.............................34

Chapter 5: Using the Communicator 37

CommunicatingfromtheConsole .................................37

PagingaMobileDevice .........

.............................39

MakingaPrivateCall .................

.......................39

2 WavelinkCommunicator

ViewingChannels...........................................40

ViewingCommunicatorUsers................................41

ReviewingCommunicatorActivity .................

...........42

AdjustingtheAudio .........................................43

ReviewingtheAboutTab....................................44

CommunicatingfromtheDevice .

.................................44

Chapter 6: Advanced Configurations 49

ConfiguringZones...............................................49

DeletingZones.............................................51

AddingChannels ................................................51

RemovingChannels.................. ..

.....................53

AddingDeviceGroups ...........................................53

ConfiguringHotKeys ............................................54

UsingtheKeyHelper..................................

..........56

AssigningDeviceAudio ..........................................58

Index 61

3

Chapter 1: Introduction to Wavelink

Communicator

Thisdocumentisaguide



to



thefunctionsandcomponentsofthe



Wavelink

Communicator(Communicator).Thisdocumentpresents:

•

AnintroductiontotheCommunicator

•

Detailedinformation



aboutthe



componentsoftheCommunicator

•

Ta s k s for



creatingandusinganeffective,secureCommunicator



network

ThisdocumentprovidesfirsttimeCommunicatoruserswithaguidefor

installing,configuringandoperatingtheCommunicator.TheCommunicator

isapush‐to‐talkvoiceoverIPapplicationthatenablesuserstocommunicate

withoneanotherinaone‐to‐one(devicetodevice)orone‐to‐many

(broadcast)modeof

operation.

CommunicatorispairedwiththeAvalancheConsole(eitherSEorMC).You

mustinstallthepackagetoasoftwareprofile,configurethe packageandthen

sendtheconfigurationtothemobiledevicesthatsupporttheconfiguration.

About This Document

Thisdocumentmakesthe



following



assumptions:

•

Yo u haveageneral



understanding



of



thebasicoperationalcharacteristicsof

yournetworkoperatingsystems.

•

Yo u havea



working



knowledgeof



yourwirelessnetworkinghardware(i.e.

your



mobiledevices).

• YouhaveaworkingknowledgeofyourAvalancheConsolesystem.

•

Yo u haveadministrative



accesstoyour



network.

4 WavelinkCommunicator

Document Conventions

Thisdocumentusesthe



followingtypographical



conventions:

Installation Requirements

YoucaninstallCommunicatoronfollowingtypesofhardware:

• CEmobiledeviceswithOSversion5.0orlater

Courier New Anytimeyouinteractwiththephysicalkeyboardor

typeinformationintoatextboxthatinformation

appearsinthe Courier New textstyle.Thistext

styleisalsousedforanyfilenamesorfilepaths

listedinthetext.

Examples:

Thedefaultlocation

isC:\Program

Files\Adobe\FrameMaker7.1.

PressCTRL+ALT+DELETE.

Bold

Anytimethisdocumentreferstoanoption,suchas

descriptionsofdifferentoptionsinadialogbox,that

optionappearsintheBoldtextstyle.Thisisalso

usedfortabnamesandmenuitems.

Examples:

ClickOpenfromtheFileMenu.

Italics Anytimethisdocumentreferstoanothersection

within

thedocument,thatsectionappearsinthe

Italicstextstyle.Thisstyleisalsousedtorefertothe

titlesofdialogboxes.

Example:

SeeComponentsofAvalancheMConpage 15formore

information.

TheInfrastructureProfilesdialogboxappears.

5

• WindowsMobiledevicewithOSversion5.0orlater

• DesktopswithEnablerversion3.0orlater

• MobilecomputerswithEnabler3.0orlater

Additional Requirements

•

AvalancheMCorAvalancheSEversion4.8orlater

• Aheadsetisrecommendedforoptimalperformance.

6 WavelinkCommunicator

7

Chapter 2: Installing the Communicator

Package

TheCommunicatorsoftwarepackageisdeliveredasan Avalanchepackage.

Toobtainthepackage,downloaditfromtheWavelinkWebsiteorcontact

WavelinkCustomerService.

TheCommunicatorpackagemustbeinstalledtoanAvalancheConsole

throughasoftwa reprofilebeforeifcanbeconfiguredordeployedtoyour

mobiledevices.

Youcanaddthepackagetoanexistingsoftwareprofileor

createanewprofile.Therearetwomethodsyoucanusetocreateaprofile:

• ThroughtheSoftwareProfilestab

• UsingtheAddDeviceSoftwareWizard

Thefollowingstepsprovideinstructionsforusingthewizard.Ifyouwould

liketoknowmoreabouttheSoftwareProfilestabmethodrefertothe

AvalancheUserGuide.

To add a software profile:

1

FromtheQuickStarttab,selectAddDeviceSoftware.

TheAddDeviceSoftwareWizardlaunches.

8 WavelinkCommunicator

Figure 2-1. SelectaSoftwareProfile

2 IntheCreateaNewSoftwareProfiletextbox,enterthenameofthe

profileandthenclickNext.

TheConfigureSoftwareProfiledialogthatappears.

9

Figure 2-2. ConfiguretheSoftwareProfile

3 Ifdesired,enablethesoftwarepackageandconfigureselectioncriteria.

NOTE Youdonothavetoenableorconfigureselectioncriteriafortheprofile

atthistime.Youwillhavethesameoptionsoncetheprofileiscreated.

4 ClickNext.

TheApplySoftwareProfiledialogboxappears.

10 WavelinkCommunicator

Figure 2-3. ApplytheSoftwareProfile

5 Youcanselectwhichregionorlocationtowhichyouwanttoassignthis

profileoryoucanselecttonotapplytheprofileatthisti me.Ifyoudonot

wanttoapplytheprofilerightnow,youcanatalaterti methroughthe

mainconsole.

6 ClickNext

7 IntheSelectaSoftwarePackagedialogbox,clickBrowse.

11

Figure 2-4. SelectaSoftwarePackagetoAdd

8 FromtheSelecttheSoftwarePackagetoAdddialogbox,navigatetothe

locationoftheCommunicatorpackageandclickSelect.

Thepackagelocationwillappearinthetextbox.

9 ClickNext.

TheEndUserLicenseAgreementdialogboxappears.

12 WavelinkCommunicator

Figure 2-5. EndUserLicenseAgreement

10 EnabletheYes,Iagreeoption,ifyouagreetothelicenseagreement.

ThepackagebeginsextractingandinstallingintheAvalancheConsole

defaultlocation.

13

Figure 2-6. PackageInstallation

Onceinstalled,theConfiguretheSoftwarePackagedialogboxappears.From

thisdialogboxyoucanenablethesoftwarepackageandconfigureit.

ConfigurationisdiscussedindetailedinChapter4:BasicCommunicator

Configurationsonpage 19.

11 ClickFinishtoclosetheAddDeviceSoftwareWizard.

14 WavelinkCommunicator

15

Chapter 3: Activating Communicator

Licenses

After



you



installtheCommunicatorpackage,youmustlicense



itwith



avalid

license



code.Thiscodeusesatechnique



callednodelocking,inwhich

AvalancheMCislicensedonlyfora



specific



computer,ornode,



on



your

network.



Anodeisdefined



asseveralspecific



systemattributesthat,



in



combination,uniquelydistingui sh



itfromany



othersystem



inyour



organization.

OncealicensefortheCommunicatorisactivatedandassociatedwitha

specificnode(nodel ocked)youcannotmovethatlicensetoanothernode.If

youwanttomovethelicense,youneedtocontactWavelinkCustomer

Service.

Communicatorlicensesareonaperdeviceabasis,meaningyoumusthavea

licenseforeachdeviceyouwanttousewithCommunicator.

When



you



activateAvalancheCommunicatorlicense s,alicense



file



called

wavelink.lic

isinstalledon



yoursystem,



whichprovides



theinformation

the



product



needstooperate.

AfteryouinstallCommunicator,youcanaccesstheWavelinkActivationdialog

boxfromthesoftwarepackageorbyselectingStart>AllPrograms> 

WavelinkAvalanche>Activate.Usethisdialogboxtoactivateyour

Communicatorlicensesinoneofthefollowingways:

• ActivatingAutomatically

• ActivatingManually

• ImportingaLicense

• ActivatingDemoMode

Activating Automatically

IfyourAvalancheConsoleresides



onasystem



thathas



Internet



access,youcan

usetheautomatic licenseactivationtoactivateCommunicatorlicenses.

Whenyouusetheautomatica ctivationmethod,Avalancheconnectswith



a

secure



WavelinkWeb Serverlocationtoverifyyour



license.Anodelockand



a



16 WavelinkCommunicator

license



filearesenttoyourhostsystem.Thelicense



file



called

wavelink.lic

isinstalledon



yoursystem,



whichprovides



theinformation the



product



needs

tooperate.

To activate Communicator licenses:

1

ObtaintheCommunicatorproductlicensingcodefromWavelink.

NOTE Youreceivethisinformationinane‐mailfromWavelinkupon

purchasingCommunicatorlicenses.

2 AccesstheWavelinkActivationdialogboxbyclickingStart>AllPrograms

>WavelinkAvalancheMC>Activate.

3

Ty p e your



licensenumberforthisinstallationinthe



ProductLicense

text

box.

4

Click

Activate

.

AvalancheMCconnectswith



asecure



WavelinkWeb site,your



licenseand

nodelockare



verified,and



a



license



fileissenttoyourhostsystem.



Anew



dialogboxappears,displayingyourlicensinginformationandaskingifyou



wanttosavetheinformationforthis installation.

5

Click

Yes

toacceptthelicense



file



andactivateyour



installation.

TheWavelinklicensingprocesstiestheCommunicatorlicensestoa

specificcomputeronyournetwork.Ifasituationrequiresyoutore‐install

Avalancheonadifferentsystem,pleasecontactWavelinkCustomer

ServicetounlocktheCommunicatorlicensesfromthatsystem.Oncethe

licenseisunlocked,youcanre‐installthe

Avalancheonanewsystem,re‐

installtheCommunicatorpackageandrenewthelicenses..

Activating Manually

IfthemachineonwhichAvalancheisinstalledisnotconnectedtotheInternet

orifyouhaveproblemswiththeautomaticactivation,youcanactivateyour

licensemanually.

Toactivateyourlicensemanuallyyouwillneedthefollowinginformation:

17

• Nodelockforthesystem.YoucangetthisinformationfromtheWavelink

Activationdialogbox.

• Productlicensecode.Thisinformationcomesfromthee‐mailyoureceive

fromWavelinkuponpurchasingtheCommunicator.

To manually activate a license:

1

Obtaintheinformationneededfortheproductlicense.

2 OpenaWebbrowserandnavigateto http://www.wavelink.com/

activation.

3 EntertheHardwareNodeLockandtheLicensecodeinthetextboxes.

4 ClickActivatebuttontoactivatelicense.

TheWavelinkactivationserververifiestheinformationyouenteredand

providesyoualinktodownloadthe wavelink.lic fileifyournode

lockandlicensekeyarevalid.

5 ClickonthelinkandchangeSaveAstypetoAllFiles.

6 Downloadthefiletodesiredlocation.

7 Move wavelink.lic filetosystemwhereAvalancheisinstalled.

8 FollowthestepstoimporttheCommunicatorlicenseintoyourAvalanche

installation.Seebelow.

Importing a License

IfyoualreadyhavealicensefilefortheCommunicatororifyouhave

receivedawavelink.lic fileusingthemanualactivationmethod,youcan

activatethefilebyimportingit.Youhavetheoptionofimportingmultiple

licensefilesorconsolidatingseveralfiles.

To import a license:

1

AccesstheWavelinkActivationdialogboxbyclickingStart>AllPrograms

>WavelinkAvalancheMC>Activate.

2 ClickBrowseandnavigatetothelocationofthe wavelink.lic file.

3 Selectthe wavelink.lic fileandclickYes.

18 WavelinkCommunicator

4 IntheWavelinkActivationdialogbox,clickClose.

Activating Demo Mode

If



youareinstallingtheCommunicatorfordemonstrationpurposes,

youcan

runitindemomode.DemomodeauthorizestheCommunicatortomanage

uptotwomobiledevicesfor30days.

To activate demo mode:

1

AccesstheWavelinkActivationdialogboxbyclickingStart>AllPrograms

>WavelinkAvalancheMC>Activate.

The



WavelinkActivation

dialog



boxappears.

2 ClickDemo.

AvalancheMCwillrunindemomode.

Releasing Licenses

Licensesformobiledevicesarefrequentlyredistributed,providingflexibility

inmanaginglicenses.Toencourageredistribution,youcanconfigurethe

MobileDeviceServertoreleaselicensesfrommobiledevicesthathavenot

connectedtothenetworkwithinaspecificnumberofdays.Youcanalso

releaselicensesbydeletingdevicesfromthe

MobileDeviceInventory.

Forinformationaboutreleasinglicenses,refertotheWavelinkAvalancheUser

Guide,Chapter9: ManagingM obileDeviceDistributedServers.

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Wavelink wlcug1020090331 User manual

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