FAQ for DBPOWER digital photo frame
Q: What other media formats can the Digital Photo Frame support?
A : The Digital Photo Frame will support Images formats: JPEG/JPG/BMP taken from a
digital camera.
And support video formats: PG/AVI/MOV/MP4/MPG/VOB/WMV/FLV/RMVB. The
best image resolution in JPG format for the different size digital photo frames are as
follow:
①7-inch: 1024*600
②8-inch: 1024*768
③10-inch:1280*800
Q : Why my USB flash drive or SD/SDHC Card can’t be read by the device? It
shows “no file”.
A : ①Please make sure that you are using a USB flash drive or SD/SDHC Card that is
supported by the Digital Photo Frame which the maximum capacity should not
exceed 32GB.
②Please check if a USB flash drive or SD/SDHC Card is inserted correctly.
NOTE: When a USB flash drive or SD card is inserted at the same time, the
corresponding icon will appear in the upper left corner, and the USB flash
drive or SD card can be selected by using the up or down button. If only one
of either is inserted, this icon will not be displayed in the upper left corner.
Q: Why this digital photo frame has no internal storage?
A: As the internal storage will lower the speed when you display photos, it will conflict
with outside service. So the digital photo frame don't build-in internal storage. You could
use SD memory card from the camera or copy these photos from PC onto a USB flash
drive (max 32GB) to plug and play.
PS: If you activate the warranty on offical web site
https://dbpower.co/warranty/, you can win a 32GB USB flash drive for free.
Q: Why I can’t get pics to auto rotate?
A: Please kindly note that portrait orientation of photos depends on the gravity sensing
information of the original picture. Normally, it can auto rotate photos that you take with
you cell phone. But if you download a picture from a computer, it may lost the gravity
sense. It is not the problem of the frame instead of the photo itself if your photos won't
auto rotated, you could try to flip the photo on a computer and save it again, then put it
on frame to show it. If you need further assistance, please contact our customer service
via support@dbpower.co, we can help you check your pictures.
Q : Why can't the photo frame turn on?
A : Please check whether the plug is inserted correctly. Contact our customer service via
support@dbpower.co if your problem still remains.
Q:Why there are bubbles on the screen?
A: Please note that there are two layers of protective film on the screen, please check the
following picture. Please peal off the upper protective film after installation completed.
Q : Why do some pictures load faster than others?
A : Higher resolution pictures load slower. Using a lower resolution when taking pictures
speeds loading time. Note: Some digital cameras save images into non-standard
formats. Please refer to your camera’s operating manual for specifics.
Q: Why some kind of photos will be enlarged with out of shape viewing?
A: If the pictures are distorted when playing, please refer to Photo Display Ratio: Go to
“Settings” - “General“ - “Display Mode“ -change the size from "Full Screen" to "Standard
Size".
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