HP MSA60 User manual

HP StorageWorks 60 Modular

Smart Array Enclosure

User Guide

November 2006 (Second Edition)

Part Number 405868-002

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP

shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

November 2006 (Second Edition)

Part Number 405868-002

Audience assumptions

This document is for the person who installs, administers, and troubleshoots servers and storage systems.

HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards

in products with hazardous energy levels.

Contents 3

Contents

Component identification............................................................................................................... 6

Front panel LEDs and buttons ...................................................................................................................... 6

Rear panel components.............................................................................................................................. 7

Dual 7-segment display board........................................................................................................... 7

Rear panel LEDs and buttons....................................................................................................................... 8

SAS and SATA device numbers................................................................................................................... 9

SAS and SATA hard drive LEDs................................................................................................................... 9

SAS and SATA hard drive LED combinations ................................................................................................ 9

Operations................................................................................................................................. 11

Power up ............................................................................................................................................... 11

Power down the server............................................................................................................................. 11

Setup......................................................................................................................................... 13

Rack planning resources........................................................................................................................... 13

Optimum environment.............................................................................................................................. 13

Space and airflow requirements ...................................................................................................... 13

Temperature requirements............................................................................................................... 14

Power requirements ....................................................................................................................... 14

Electrical grounding requirements .................................................................................................... 15

Rack warnings ........................................................................................................................................ 15

Shipping contents.................................................................................................................................... 15

Rack mounting hardware kit contents ......................................................................................................... 16

Converting rails for round-hole racks.......................................................................................................... 16

Installing a storage enclosure into the rack.................................................................................................. 17

Installing hardware options....................................................................................................................... 19

Installing servers...................................................................................................................................... 19

Choosing a configuration......................................................................................................................... 20

Single-enclosure configuration......................................................................................................... 20

Cascading (1+1) configuration ....................................................................................................... 21

Cabling the storage enclosure................................................................................................................... 21

SAS cabling guidelines .................................................................................................................. 21

Supported cables .......................................................................................................................... 21

Power cords.................................................................................................................................. 22

Updating firmware .................................................................................................................................. 22

Hardware options installation....................................................................................................... 23

Hard drive options .................................................................................................................................. 23

SAS and SATA hard drive guidelines ............................................................................................... 23

SAS or SATA hard drive................................................................................................................. 23

Configuration and utilities............................................................................................................ 25

Configuration tools.................................................................................................................................. 25

Array Configuration Utility.............................................................................................................. 25

Option ROM Configuration for Arrays .............................................................................................25

Smart Components for ROM Flash................................................................................................... 26

Management tools................................................................................................................................... 26

HP Systems Insight Manager........................................................................................................... 26

Management Agents...................................................................................................................... 26

Diagnostic tools ...................................................................................................................................... 26

Integrated Management Log ........................................................................................................... 26

Contents 4

Array Diagnostic Utility .................................................................................................................. 27

Remote support and analysis tools............................................................................................................. 27

Open Services Event Manager........................................................................................................ 27

Keeping the system current ....................................................................................................................... 27

Change control and proactive notification ........................................................................................ 27

Care Pack .................................................................................................................................... 27

Troubleshooting.......................................................................................................................... 28

When the storage enclosure does not start.................................................................................................. 28

Diagnostic questions................................................................................................................................ 29

Are the power supply/system fan LEDs green? .................................................................................. 29

Is the system power LED green?....................................................................................................... 29

Recognizing hard drive failure .................................................................................................................. 29

Effects of a hard drive failure .......................................................................................................... 30

Compromised fault tolerance .......................................................................................................... 30

Recovering from compromised fault tolerance.................................................................................... 30

Factors to consider before replacing hard drives ......................................................................................... 30

Automatic data recovery (rebuild).............................................................................................................. 31

Time required for a rebuild ............................................................................................................. 31

Failure of another drive during rebuild ............................................................................................. 32

Drive failure in a NetWare environment..................................................................................................... 32

Failed drives or interim recovery mode............................................................................................. 32

Handling disk drive failures ............................................................................................................ 33

Regulatory compliance notices ..................................................................................................... 34

Regulatory compliance identification numbers............................................................................................. 34

Federal Communications Commission notice............................................................................................... 34

FCC rating label............................................................................................................................ 34

Class A equipment......................................................................................................................... 35

Class B equipment......................................................................................................................... 35

Declaration of conformity for products marked with the FCC logo, United States only....................................... 35

Modifications.......................................................................................................................................... 36

Cables................................................................................................................................................... 36

Canadian notice (Avis Canadien).............................................................................................................. 36

European Union regulatory notice ............................................................................................................. 36

Disposal of waste equipment by users in private households in the European Union......................................... 37

Japanese notice ...................................................................................................................................... 37

BSMI notice............................................................................................................................................ 37

Korean notice ......................................................................................................................................... 38

Power cord statement for Japan................................................................................................................. 38

Electrostatic discharge................................................................................................................. 39

Preventing electrostatic discharge.............................................................................................................. 39

Grounding methods to prevent electrostatic discharge.................................................................................. 39

Specifications............................................................................................................................. 40

Environmental specifications ..................................................................................................................... 40

Storage enclosure specifications................................................................................................................ 40

Technical support........................................................................................................................ 41

Before you contact HP.............................................................................................................................. 41

HP contact information............................................................................................................................. 41

Customer Self Repair ............................................................................................................................... 41

Acronyms and abbreviations........................................................................................................ 49

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Component identification 6

Component identification

In this section

Front panel LEDs and buttons..................................................................................................................... 6

Rear panel components............................................................................................................................. 7

Rear panel LEDs and buttons ..................................................................................................................... 8

SAS and SATA device numbers ................................................................................................................. 9

SAS and SATA hard drive LEDs ................................................................................................................. 9

SAS and SATA hard drive LED combinations............................................................................................... 9

Front panel LEDs and buttons

Item Description Status

1 Heartbeat LED Green = System activity

Off = No system activity

2 Fault LED Amber = Fault condition

Off = No fault condition

3 UID button/LED Blue = Identified

Blue flashing = Active remote

management

Off = No active remote management

Component identification 7

Rear panel components

Item Description

1 Power supply 1

2 Fan module 1

3 Dual 7-segment display board (for box ID numbering)

4 SAS in connector

5 SAS out connector

6 I/O module bay

7 For future use

8 Fan module 2

9 Power supply 2

Dual 7-segment display board

The dual 7-segment display board displays the host controller-assigned port and box ID number for the

MSA60 to which it is connected.

The host controller has two external ports. Each port supports up to two MSA60 enclosures, for a total of

up to four MSA60 enclosures per host controller. See "Choosing a configuration (on page 20)."

When connected to multiple MSA60 enclosures, the host controller assigns the box ID number according

to connection order.

The following table shows MSA60 enclosures and their associated port and box ID assignments:

Storage enclosure Port Box ID

MSA60 1 P1 B1

MSA60 2 P1 B2

MSA60 3 P2 B3

MSA60 4 P2 B4

To view the port to which the MSA60 is connected, press the up arrow button on the 7-segment display

board. To view the box ID number, press the down arrow button.

Component identification 8

Rear panel LEDs and buttons

Item Description Status

1 I/O module LED Green = System activity

Amber flashing = Fault

Off = No system activity

2 UID button/LED Blue = Identified

Blue flashing = Active remote management

Off = No active remote management

3 Heartbeat LED Green = System activity

Off = No system activity

4 System fan LED Green = Normal operation

Amber flashing = Fault condition

Off = Fan unseated from connector or failed

5 System fault LED Amber = Fault condition

Off = No fault condition

6

Power On/Standby

button/system power

LED

Green = On

Amber = Standby (auxiliary power present)

Off = Off

7 Power supply LED

Green = Power turned on and power supply

functioning properly

Amber flashing = Standby (auxiliary power

present)

Off = One or more of the following

conditions exists:

• AC power unavailable

• Power supply failed

• Power supply exceeded current limit

Component identification 9

SAS and SATA device numbers

SAS and SATA hard drive LEDs

Item Description

1 Fault/UID LED (amber/blue)

2 Online LED (green)

SAS and SATA hard drive LED combinations

NOTE: Predictive failure alerts can occur only when the storage enclosure is connected to a Smart Array

controller.

Component identification 10

Online/activity LED

(green)

Fault/UID LED

(amber/blue)

Interpretation

On, off, or flashing

Alternating amber

and blue

The drive has failed, or a predictive failure alert has been

received for this drive; it also has been selected by a

management application.

On, off, or flashing Steadily blue

The drive is operating normally, and it has been selected by a

management application.

On

Amber, flashing

regularly (1 Hz)

A predictive failure alert has been received for this drive.

Replace the drive as soon as possible.

On Off The drive is online, but it is not currently active.

Flashing regularly

(1 Hz)

Amber, flashing

regularly (1 Hz)

Do not remove the drive. Removing a drive may

terminate the current operation and cause data loss.

The drive is part of an array that is undergoing capacity

expansion or a stripe size migration, but a predictive failure alert

has been received for this drive. To minimize the risk of data

loss, do not replace the drive until the expansion or migration is

complete.

Flashing regularly

(1 Hz)

Off

Do not remove the drive. Removing a drive may

terminate the current operation and cause data loss.

The drive is rebuilding, or it is part of an array that is undergoing

capacity expansion or a stripe size migration.

Flashing irregularly

Amber, flashing

regularly (1 Hz)

The drive is active, but a predictive failure alert has been

received for this drive. Replace the drive as soon as possible.

Flashing irregularly Off The drive is active and it is operating normally.

Off Steadily amber

A critical fault condition has been identified for this drive and the

controller has placed it offline. Replace the drive as soon as

possible.

Off

Amber, flashing

regularly (1 Hz)

A predictive failure alert has been received for this drive.

Replace the drive as soon as possible.

Off Off

The drive is offline, a spare, or not configured as part of an

array.

Operations 11

Operations

In this section

Power up............................................................................................................................................... 11

Power down the server............................................................................................................................ 11

Important Safety Information

Before installing this product, read the Important Safety Information document provided.

Power up

Observe the following guidelines before powering up the storage enclosure:

• Always install all components of the storage enclosure.

• Install hard drives in the storage enclosure so the connected host controller can identify and

configure them at power up.

• Always power up the storage enclosure first, and then the server.

To power up the storage enclosure:

1. Complete server hardware installation and cabling. See the server documentation.

2. Connect the SAS cables and power cords to the storage enclosure ("Choosing a configuration" on

page 20).

3. Press and hold the Power On/Standby button.

Wait and observe the system power LED and system fans. When the storage enclosure powers up,

the system power LED illuminates solid green and the system fans spin to a high speed, and then

spin down to a low speed.

4. Power up the servers. See the server documentation.

Power down the server

CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered

down and the last to be powered back up. Taking this precaution ensures that the system does not

erroneously mark the drives as failed when the server is powered up.

IMPORTANT: If installing a hot-plug device, it is not necessary to power down the storage enclosure.

1. Power down any attached servers. See the server documentation.

Operations 12

2.

Press the Power On/Standby button on the storage enclosure.

Wait for the system power LED to go from green to amber.

3. Disconnect the power cords.

The system is now without power.

Setup 13

Setup

In this section

Rack planning resources ......................................................................................................................... 13

Optimum environment............................................................................................................................. 13

Rack warnings ....................................................................................................................................... 15

Shipping contents................................................................................................................................... 15

Rack mounting hardware kit contents........................................................................................................ 16

Converting rails for round-hole racks ........................................................................................................ 16

Installing a storage enclosure into the rack ................................................................................................ 17

Installing hardware options ..................................................................................................................... 19

Installing servers..................................................................................................................................... 19

Choosing a configuration........................................................................................................................ 20

Cabling the storage enclosure ................................................................................................................. 21

Updating firmware ................................................................................................................................. 22

Rack planning resources

The rack resource kit ships with all HP branded 10000 series racks. For more information on the content

of each resource, refer to the rack resource kit documentation.

If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high-

density deployment at the HP website (http://www.hp.com/products/servers/platforms

).

Optimum environment

When installing the storage enclosure in a rack, select a location that meets the environmental standards

described in this section.

Space and airflow requirements

To allow for servicing and adequate airflow, observe the following space and airflow requirements when

deciding where to install a rack:

• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.

• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.

• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another

rack or row of racks.

HP storage enclosures draw in cool air through the front door and expel warm air through the rear door.

Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter

the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the

cabinet.

CAUTION: To prevent improper cooling and damage to the equipment, do not block the ventilation

openings.

Setup 14

When a vertical space in the rack is not filled by a server or rack component, the gaps between the

components cause changes in airflow through the rack and across the servers. Cover all gaps with

blanking panels to maintain proper airflow.

CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures

proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal

damage.

The 9000 and 10000 Series racks provide proper server cooling from flow-through perforations in the

front and rear doors that provide 64 percent open area for ventilation.

CAUTION: When using a Compaq branded 7000 Series rack, you must install the high airflow rack door

insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide proper front-to-back airflow and

cooling.

CAUTION: If a third-party rack is used, observe the following additional requirements to ensure adequate

airflow and to prevent damage to the equipment:

• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow 5,350 sq

cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to

the required 64 percent open area for ventilation).

• Side—The clearance between the installed rack component and the side panels of the rack must be a

minimum of 7 cm (2.75 in).

Temperature requirements

To ensure continued safe and reliable equipment operation, install or position the storage enclosure in a

well-ventilated, climate-controlled environment.

The maximum TMRA for most storage enclosure products is 35°C (95°F). The temperature in the room

where the rack is located must not exceed 35°C (95°F).

CAUTION: To reduce the risk of damage to the equipment when installing third-party options:

• Do not permit optional equipment to impede airflow around the storage enclosure or to increase the

internal rack temperature beyond the maximum allowable limits.

• Do not exceed the manufacturer’s TMRA.

Power requirements

Installation of this equipment must comply with local and regional electrical regulations governing the

installation of IT equipment by licensed electricians. This equipment is designed to operate in installations

covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of

Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the

product rating label or the user documentation supplied with that option.

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do

not overload the AC supply branch circuit that provides power to the rack. Consult the

electrical authority having jurisdiction over wiring and installation requirements of your

facility.

CAUTION: Protect the storage enclosure from power fluctuations and temporary interruptions with a

regulating UPS. This device protects the hardware from damage caused by power surges and voltage spikes

and keeps the storage enclosure in operation during a power failure.

When installing more than one storage enclosure, you may need to use additional power distribution

devices to safely provide power to all devices. Observe the following guidelines:

• Balance the storage enclosure power load between available AC supply branch circuits.

Setup 15

•

Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC

current rating.

• Do not use common power outlet strips for this equipment.

• Provide a separate electrical circuit for each power supply in the storage enclosure.

Electrical grounding requirements

The storage enclosure must be grounded properly for proper operation and safety. In the United States,

you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code),

Article 250, as well as any local and regional building codes. In Canada, you must install the equipment

in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other

countries, you must install the equipment in accordance with any regional or national electrical wiring

codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7.

Furthermore, you must be sure that all power distribution devices used in the installation, such as branch

wiring and receptacles, are listed or certified grounding-type devices.

Because of the high ground-leakage currents associated with multiple storage enclosure connected to the

same power source, HP recommends the use of a power distribution unit (PDU) that is either permanently

wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style

plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this

purpose. Using common power outlet strips for the storage enclosure is not recommended.

Rack warnings

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure

that:

• The leveling jacks are extended to the floor.

• The full weight of the rack rests on the leveling jacks.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than

one component is extended for any reason.

WARNING: To reduce the risk of personal injury or equipment damage when unloading

a rack:

• At least two people are needed to safely unload the rack from the pallet. An empty

42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft)

tall, and may become unstable when being moved on its casters.

• Never stand in front of the rack when it is rolling down the ramp from the pallet.

Always handle the rack from both sides.

Shipping contents

When unpacking the MSA60, locate the following items:

• MSA60

• Rack mounting hardware kit

• Power cords (2)

• SAS cable

• Documentation kit

Setup 16

Rack mounting hardware kit contents

The rack mounting hardware kit provides the required components for quick deployment in Compaq

branded, HP branded, and most square- and round-hole third-party racks. The adjustable feature of the

rack rails enables installation in racks with depths of 69.90 to 76.2 cm (27.52 to 30.00 in).

If you are installing the MSA60 in an M-Series rack, contact an authorized reseller to obtain an M-Series

Rack Rail option kit.

Item Description

1 Rack rail (left)

2 Rack rail (right)

3 Pins for round-hole rack conversion (8)

In addition to these supplied items, you may need a No. 2 Phillips screwdriver.

Converting rails for round-hole racks

The rack rails ship configured for square-hole racks. To convert the rack rails for use in a round-hole rack:

1. Locate the bag of miscellaneous hardware that ships with the rack rails.

2. Locate the eight round-hole pins.

Setup 17

3.

Use a No. 2 Phillips screwdriver to remove the standard pins from the front and back ends of the

rail.

4. Install four round-hole pins into the rail.

5. Repeat steps 3 and 4 for the second rail.

Installing a storage enclosure into the rack

To install the storage enclosure into the rack:

1. Secure the front end of the rails to the rack.

IMPORTANT: Do not remove the pins from the ends of the rack rails unless you are converting the rails for

use in round-hole racks. These load-bearing pins are designed to fit through the holes without being

removed.

IMPORTANT: Be sure that the scissor-type locking latches engage the rack fully when the pins extend

through the holes marked with the template.

Setup 18

NOTE: Identify the left (L) and right (R) rack rails by markings stamped into the sheet metal.

2. Secure the back end of the rails to the rack.

IMPORTANT: Be sure that the scissor-type locking latches engage the rack fully when the pins extend

through the holes marked with the template.

3. Slide the chassis into the rack.

4. Use the thumbscrews on the front of the chassis to secure it to the rack.

5. Use the shipping bracket to secure the storage enclosure for shipping:

IMPORTANT: Use of the shipping bracket is required only when the rack is shipped with the MSA60

installed.

a. Loosen the thumbscrew on the shipping bracket.

b. Slide the shipping bracket forward until it engages the chassis.

c. Tighten the thumbscrew.

Setup 19

If you are installing the storage enclosure into a telco rack, order the appropriate option kit at the

RackSolutions website (http://www.racksolutions.com/hp

). Follow the storage enclosure-specific

instructions on the website to install the rack brackets.

Use the following information when connecting peripheral cables and power cords to the storage

enclosure.

Item Description

1 Power supply 1

2 Fan module 1

3 Dual 7-segment display board (for box ID numbering)

4 SAS in connector

5 SAS out connector

6 I/O module bay

7 For future use

8 Fan module 2

9 Power supply 2

Installing hardware options

Install any hardware options before initializing the storage enclosure. For options installation information,

refer to the option documentation. For storage enclosure-specific information, refer to "Hardware Options

Installation (on page 23)."

Installing servers

Install the servers in the rack directly above the storage enclosure. Refer to the server documentation.

NOTE: When installing servers, HP recommends installing all storage enclosures at the bottom of the rack.

To optimize cabling access, avoid interleaving the storage enclosure and server products.

Setup 20

Choosing a configuration

Cable procedures vary, depending on the configuration. Choose one of the following configurations.

NOTE: The left connector of the I/O module is for input from the server. The right connector of the I/O

module is for output to another storage enclosure. See the icons on the cables and enclosure to assist in

proper connection.

Single-enclosure configuration

Item Description

1 MSA60

2 SAS cable

3 Server

Setup 21

Cascading (1+1) configuration

Item Description

1 MSA60 1*

2 MSA60 2*

3 SAS cable

4 SAS cable

5 Server

* Only MSA60 enclosures can be cascaded. Do not configure with other types of storage enclosures.

Additional supported configurations:

• 1+2 configuration for a total of three cascading enclosures

• 1+3 configuration for a total of four cascading enclosures

Cabling the storage enclosure

After installing the storage enclosure in a rack, connect the SAS cables and power cords to the rear

panel.

SAS cabling guidelines

Observe the following guidelines:

• Only use supported SAS cables with 3-Gb connectors.

• Always be sure that the servers attached to the storage enclosure are powered down and power

cords are disconnected before connecting SAS cables.

Supported cables

A 0.5-m (20-in) SAS cable ships standard with the storage enclosure. To acquire different lengths, contact

the nearest authorized HP reseller.

HP recommends using the shortest cables possible. However the maximum supported cable length that

can be used between SAS ports is 6-m (19.68-ft).

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HP MSA60 User manual

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