Dell Canvas 27 User manual

Brand: Dell

Model: Canvas 27

Category: TVs & monitors

Type: User manual

Model: Dell Canvas 27

Regulatory model: Z01C

Dell Canvas 27

User’s Guide

are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective

owners.

2017 – 08

Rev. X06

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

Contents │ 3

Contents

About Your Dell Canvas 27 ........................5

Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . 8

Dell Canvas 27 Specifications. . . . . . . . . . . . . . . . . . . . . . 11

Plug-and-Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

LCD Monitor Quality and Pixel Policy. . . . . . . . . . . . . . . . . . 24

Setting Up the Dell Canvas 27 ....................25

Removing the IO cover . . . . . . . . . . . . . . . . . . . . . . . . . 25

Connecting Your Dell Canvas 27 . . . . . . . . . . . . . . . . . . . . 26

Organizing Your Cables . . . . . . . . . . . . . . . . . . . . . . . . . 28

Stand (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

VESA wall mounting (Optional). . . . . . . . . . . . . . . . . . . . . 31

Operating the Dell Canvas 27.....................32

Turning on the Dell Canvas 27 . . . . . . . . . . . . . . . . . . . . . 32

Using the On Screen Display (OSD) button . . . . . . . . . . . . . . 32

Using the On-Screen Display (OSD) Menu. . . . . . . . . . . . . . . 34

Display, Pen, and Touch Settings . . . . . . . . . . . . . . . . . . . . 47

Troubleshooting ...............................49

Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . 53

Universal Serial Bus (USB) Specific Problems . . . . . . . . . . . . .54

Appendix ................................... 55

4 │ Contents

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

FCC Notices (U.S. only) and Other Regulatory Information . . . . . . 55

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Setting Up Your Dell Canvas 27 . . . . . . . . . . . . . . . . . . . . . 56

Maintenance Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . 58

About Your Dell Canvas 27 │ 5

About Your Dell Canvas 27

Package Contents

Your Dell Canvas 27 ships with the components shown below. Make sure that you have

received all the components and contact Dell if something is missing.

NOTE: Some items may be optional and may not ship with your Dell Canvas 27.

Somefeatures or media may not be available in certain countries.

Dell Canvas 27

Power cable

Power adapter

mini HDMI to HDMI cable

USB cable (Type-C to Type-C)

USB cable (Type-C to Type-A)

6 │ About Your Dell Canvas 27

mini DP to DP cable

mini DP to mini DP cable

Canvas Pen

Nib holder

Dial totem

Cleaning cloth

•Quick Start Guide

•Safety,Environmental,and Regulatory

Information

•Factory Calibration Report

About Your Dell Canvas 27 │ 7

Product Features

The Dell Canvas 27 features include:

• Thin film transistor (TFT), liquid crystal display (LCD), and LED backlight.

• 68.47 cm (27-inch) active area display (measured diagonally) 2560 x 1440 (16:9 aspect

ratio) resolution, plus full-screen support for lower resolutions.

• mini HDMI, USB Type-C and mini DP connector ports.

• Optional Video Electronics Standards Association (VESA) mounting bracket and Stand.

• Plug-and-play when paired with a host system powered by the Windows 10 Creators

(Version 1703) or higher update.

• Optimize eye comfort with a flicker-free screen.

• The possible long-term effects of blue light emission from the display may cause

damage to the eyes, including eye fatigue or digital eye strain. ComfortView feature is

designed to reduce the amount of blue light emitted from the display to optimize eye

comfort. Select “ComfortView” preset mode by OSD menu to enable this feature.

• On-Screen Display (OSD) touch adjustments for easy set-up and screen optimization.

• Asset management capability.

• Energy Gauge shows the energy level being consumed by the Dell Canvas 27 in real

time.

• 0.5 W standby power when in sleep mode.

8 │ About Your Dell Canvas 27

Identifying Parts and Controls

Front view

Label Description

1 Touchscreen button

NOTE: The Touchscreen button is set to ‘ON’ by default. You can use the

Touchscreen button to turn off the functionality.

2 OSD (On Screen Display) button (For more information, see Operating the Dell

Canvas 27)

3 Power on/off button (with LED indicator)

About Your Dell Canvas 27 │ 9

Back View

Label Description Use

1 Kickstand Provides support to the Dell Canvas screen

to place it in a fixed position.

2 Regulatory label Lists the regulatory approvals.

3 Barcode, serial number, and service

tag label

Refer to this label if you need to contact Dell

for technical support.

4 DC power connector To connect the Dell Canvas 27 power cable.

5 mini HDMI connector When a mini HDMI cable is connected it can

only be used as a monitor.

6 mini DP connector When a mini DP cable is connected it can

only be used as a monitor.

7 USB Type-C host system

connectivity

• When a Type-C to Type-C cable is

connected from the Dell Canvas to the

host computer, it supports USB 3.0 for

data and DP for video if host system

supports DP Alt mode.

• In this case (Connect C to A cable) - the

user may need either Label 5 (HDMI) or

Label 6 (DP) video signal for full function

support.

NOTE: Remove the port cover to connect your cables. Replace the port cover once

all cables are connected.

10 │ About Your Dell Canvas 27

Side View

Label Description Use

1 Audio Jack

(3.5 mm)

WARNING: Excessive sound pressure from

earphones or headphones can cause hearing damage

or loss.

2 USB 3.0 Type-C

downstream port

Can be used in these two examples:

a. The downstream port USB connector supports USB and

charging (BC 1.2) function.

b. When using downstream port USB connector then must

connect the USB cable from upstream Type-C port to host

system. (USB cable can be Type-C to Type-C or Type-C to

Type-A cable.)

3 USB 3.0 Type-A

downstream ports

NOTE: If a user is connecting a phone or tablet to the downstream ports, then they

need to use the cable that came with their device to make the connection.

About Your Dell Canvas 27 │ 11

Dell Canvas 27 Specifications

Panel Specifications

Screen type Active matrix - TFT LCD

Panel Type In-plane switching Technology

Aspect ratio 16:9

Viewable image dimensions

Diagonal 68.47 cm (27 inches)

Active Area

Horizontal 598.74 mm (23.57 inches)

Vertical 337.66 mm (13.29 inches)

Area 202170.5 mm

(313.36 inches

)

Pixel pitch 0.2331 mm x 0.2331 mm

Viewing angle

Horizontal 178° (typical)

Vertical 178° (typical)

Brightness 270 cd/m² (typical)

Contrast ratio 1000 to 1 (typical)

Dynamic contrast ratio 8,000,000:1

Backlight White LED, EDGELIGHT system

Response Time 14 ms typical (G to G)

Color depth 1.07 Billion colors, 10 Bit

Color gamut AdobeRGB

sRGB

Rec709

DCI-P3

109% CIE1931

124% CIE1976

Host connectivity •1 x USB Type-C upstream port (support DP Alt mode)

•1 x mDP

•1 x mini HDMI

Downstream connectivity •1 x Audio jack

•1 x USB 3.0 Type-C downstream port

•2 x USB 3.0 Type-A downstream port

Cable management Yes

12 │ About Your Dell Canvas 27

EMR pen

Technology Electro-magnetic Resonance

Active Area 1 mm larger than Display AA on each side

Resolution 0.01 mm (2540 ppi)

Coordinate Accuracy ±0.4 mm (see Note 1 and 2)

Coordinate Deviation When Tilting

Pen

±0.3 mm (tilted ±50°from vertical) (see Note 3)

Detectable Pen tilt

up to 50°from vertical

Detectable Height 4 to 10 mm above the sensor film (see Note 1)

Position Report Rate 133 pps

Pressure Resolution 1024 levels @ full scale (Note 4)

Note 1: The Pen Digitizer Unit and pen only, at ordinary temperature.

Note 2: The pen held vertically at 7 mm high from sensor film.

Note 3: The pen held in the center of the active area.

Note 4: UP pen only.

Touch

Type Projected Capacitive System

Panel Diagonal 27 inch

Active Area

Horizontal 598.74 mm (23.57 inches)

Vertical 337.66 mm (13.29 inches)

Area 202170.5 mm

(313.36 inches

)

Input Method Dell Canvas pen, bare finger and totem

Touch point 20 touch-points

Touch response time 35 ms

Touch method Single and multi finger

Operating system Windows 10 Creators Update

About Your Dell Canvas 27 │ 13

OS Compatibility

OS Canvas Hardware Canvas Software Support

Windows 10 Creators

Update

Fully validated and

supported, but not WHQL

submitted

Fully validated and

supported

Fully supported

Windows 10 - Pre

Creators Update

Validated, but not WHQL

submitted

Not validated

Tech Support

provided, will

recommend latest

Win 10

Windows 8 (all flavors)

Validated, but not WHQL

submitted

Not validated No Tech Support

Windows 7 (all flavors)

Validated, but not WHQL

submitted

Not validated

No Tech Support

Linux / Ubuntu /

CentOS

Not validated Not validated No Tech Support

NOTE: Windows Hardware Quality Labs testing or WHQL Testing is Microsoft’s

testing process which involves running a series of tests on third-party hardware or

software, and then submitting the log files from these tests to Microsoft for review.

14 │ About Your Dell Canvas 27

Specification of Bluetooth module

BlueSlim2

Main Chipset: BlueCore

CSR8510A10

Operating Frequency

(Transmit)

2402-2480 MHz

Operating Frequency

(Receive)

2402-2480 MHz

Type of Modulation

Basic Data Rate: 1Mbps (GFSK)

Enhanced Data Rate: 2Mbps (DQPSK); 3Mbps (8-DPSK)

Bluetooth Low Energy: 1Mbps (GFSK)

Channel Spacing

Basic Data Rate: 1MHz

Enhanced Data Rate: 1MHz

Bluetooth Low Energy: 2MHz

RF Output Power (EIRP)

Basic Data Rate: 2.81 dBm

Enhanced Data Rate: 0.58 dBm

Bluetooth Low Energy: 3.16 dBm

Bandwidth

Basic Data Rate: 1 MHz

Enhanced Data Rate: 1.3 MHz

Bluetooth Low Energy: 1 MHz

Emission Designation Class2

Emission Class

Basic Data Rate: F1D

Enhanced Data Rate: G1D

Bluetooth Low Energy: F1D

Number of Channel

Basic Data Rate: 79 Channels

Enhanced Data Rate: 79 Channels

Bluetooth Low Energy: 40 Channels

Spurious Emission Transmitter -43.57 dBm

Spurious Emission Receiver -56.35 dBm

Antenna Gain -4.51 (dBi)

Antenna Polarization Y

Made In Country Taiwan

The product contains BlueSlim board, National Telecommunications Administration approved

code is 202789-17-02265.

About Your Dell Canvas 27 │ 15

Resolution Specifications

Horizontal scan range 30 kHz to 88 kHz

Vertical scan range 50 Hz to 75 Hz

Maximum preset resolution 2560 x 1440 at 60 Hz

Video display capabilities

(Type-C DP Alt mode, mini DP &

mini HDMI playback)

480p, 576p, 720p, 1080i, 1080p

Preset Display Modes

Display Mode Horizontal

Frequency

(kHz)

Vertical

Frequency

(Hz)

Pixel Clock

(MHz)

Sync Polarity

(Horizontal/

Vertical)

720 x 400 31.5 70.0 28.3 -/+

VESA, 640 x 480 31.5 60.0 25.2 -/-

VESA, 640 x 480 37.5 75.0 31.5 -/-

VESA, 800 x 600 37.9 60.0 40.0 +/+

VESA, 800 x 600 46.9 75.0 49.5 +/+

VESA, 1024 x 768 48.4 60.0 65.0 -/-

VESA, 1024 x 768 60.0 75.0 78.8 +/+

VESA, 1152 x 864 67.5 75.0 108.0 +/+

VESA, 1280 x 1024 64.0 60.0 108.0 +/+

VESA, 1280 x 1024 80.0 75.0 135.0 +/+

VESA, 1600 x 1200 75.0 60.0 162.0 +/+

VESA, 1920 x 1080 67.5 60.0 148.5 +/+

VESA, 2048 x 1080 26.27 24 58.22 +/-

VESA, 2048 x 1080 66.58 60 147.16 +/-

VESA, 2560 x 1440 88.8 60.0 241.5 +/-

NOTE: Recommend that extended desktop should be used for best results.

Generally, the computer should automatically select the best resolution. In clone mode,

resolution differences may result in some distortion.

16 │ About Your Dell Canvas 27

Electrical Specifications

Video input signals Digital video signal for each dierential line

Per dierential line at 100 ohm impedance

mini HDMI/mini DP/USB Type-C signal input support

AC/DC adapter:

Input voltage/ frequency/

current

100-240V AC / 50 or 60 Hz ± 3 Hz / 1.8A (maximum)

Output voltage/current Output: 19.5V DC / 6.67 A (130 W Max.)

Inrush current 115/230V: 140 A (Max.) with Chroma 61504 or other 3KV

AC source for test.

Brand Manufacturer Model

Dell Delta DA130PM130

Dell Chicony HA130PM130

Physical Characteristics

Connector type •mini HDMI connector

•mini DP connector

•Audio jack

•USB 3.0 Type-C downstream port

•USB 3.0 and DP Type-C upstream port

•USB 3.0 Type-A downstream port

Signal cable type (in-box) mini DP to DP, 2.5 M cable

mini DP to mini DP, 2.5 M cable

Mini HDMI to HDMI, 2.5 M cable

USB Type-C to Type-C 1 M cable

USB Type-C to Type-A 2.5 M cable

Dimensions

Height 792.0 mm (31.18 inches)

Width 446.26 mm (17.57 inches)

Depth 24.5 mm (0.96 inches)

Weight

Weight with packaging 13.8 kg (30.42 lb)

Middle frame gloss 4~6 GU

About Your Dell Canvas 27 │ 17

Environmental Characteristics

Compliant Standards

RoHS Compliant yes

Temperature

Operating 0 °C to 40 °C (32 °F to 104 °F)

Non-operating

–20 °C to 60 °C (–4 °F to 140 °F)

Humidity

Operating 10% to 80% (non-condensing)

Non-operating 5% to 90% (non-condensing)

Altitude

Operating 5,000 m (16,404 ft) (maximum)

Non-operating 12,192 m (40,000 ft) (maximum)

Thermal dissipation 168.9 BTU/hour (maximum)

163.8 BTU/hour (typical)

18 │ About Your Dell Canvas 27

Power Management Modes

If you have VESA’s DPM-compliant video card or software installed in your PC, the Dell

Canvas 27 can automatically reduce its power consumption when not in use. This is referred

to as power save mode*. If the computer detects input from the keyboard, mouse, or other

input devices, the Dell Canvas 27 automatically resumes functioning. The following table

shows the power consumption and signaling of this automatic power saving feature.

VESA

Modes

Horizontal

Sync

Vertical

Sync

Video Power Indicator Power Consumption

Normal

operation

Active Active Active White 49.5 W (maximum)**

48 W (typical)

Active-off

mode

Inactive Inactive Off White

(Glowing)

Less than 0.5 W

Switch off - - - Off Less than 0.5 W

The OSD operates only in the normal operation mode. If you press any button in the active-

off mode, the following message is displayed:

*Zero power consumption in OFF mode can only be achieved by disconnecting

the DC main cable from the Dell Canvas 27.

**Maximum power consumption with maximum luminance.

Activate the computer and the Dell Canvas 27 to gain access to the OSD.

About Your Dell Canvas 27 │ 19

Pin Assignments

mini DP connector

Pin number 20-pin side of theconnected signal cable

1 GND

2 Hot Plug Detect

3 ML3 (n)

4 CONFIG1

5 ML3 (p)

6 CONFIG2

7 GND

8 GND

9 ML2 (n)

10 ML0 (n)

11 ML2 (p)

12 ML0 (p)

13 GND

14 GND

15 ML1 (n)

16 AUX (p)

17 ML1 (p)

18 AUX (n)

19 GND

20 DP_PWR

20 │ About Your Dell Canvas 27

mini HDMI connector

Pin number 19-pin side of theconnected signal cable

1 TMDS Data2 Shield

2 TMDS Data 2+

3 TMDS Data 2-

4 TMDS Data 1 Shield

5 TMDS Data 1+

6 TMDS Data 1-

7 TMDS Data 0 Shield

8 TMDS Data 0+

9 TMDS Data 0-

10 TMDS Clock Shield

11 TMDS Clock+

12 TMDS Clock-

13 DDC/CEC Ground

14 CEC

15 SCL

16 SDA

17 Reserved

18 +5 V Power

19 Hot Plug Detect

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Dell Canvas 27 User manual

Brand: Dell

Model: Canvas 27

Category: TVs & monitors

Type: User manual

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Dell Canvas 27 User manual

Dell Canvas 27 User manual

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