Toyota Highlander HV Owner's manual

Type
Owner's manual
HIGHLANDER_HV_U (OM48D74U)
Pictorial index
Search by illustration
1
For safety
and security
Make sure to read through them
2
Instrument
cluster
How to read the gauges and meters, the variety of
warning lights and indicators, etc.
3
Operation of
each
component
Opening and closing the doors and windows,
adjustment before driving, etc.
4
Driving
Operations and advices which are necessary for
driving
5
Interior features
Usage of the interior features, etc.
6
Maintenance
and care
Caring for your vehicle and maintenance
procedures
7
When trouble
arises
What to do in case of malfunction or emergency
8
Vehicle
specifications
Vehicle specifications, customizable features, etc.
9
For owners
Reporting safety defects for U.S. owners, and seat
belt and SRS airbag instructions for Canadian
owners
Index
Search by symptom
Search alphabetically
TABLE OF CONTENTS
2
HIGHLANDER_HV_U (OM48D74U)
For your information....................... 8
Reading this manual....................14
How to search..............................15
Pictorial index .............................. 16
1-1. For safe use
Before driving......................28
For safety drive ................... 30
Seat belts............................32
SRS airbags........................41
Front passenger occupant
classification system......... 54
Safety information
for children........................ 61
Child restraint systems........ 62
Installing child restraints...... 66
Exhaust gas precautions..... 80
1-2. Hybrid system
Hybrid system features ....... 81
Hybrid system
precautions .......................85
1-3. Theft deterrent system
Immobilizer system ............. 91
Alarm...................................93
Theft prevention labels
(U.S.A.)............................. 96
2. Instrument cluster
Warning lights and
indicators...........................98
Gauge and meters.............103
Multi-information display
(with monochrome
display)............................107
Multi-information display
(with color display)...........111
Energy monitor/
consumption screen........117
3-1. Key information
Keys...................................124
3-2. Opening, closing and
locking the doors
Side doors .........................128
Back door ..........................134
Glass hatch........................144
Smart key system..............148
3-3. Adjusting the seats
Front seats.........................156
Rear seats.........................158
Driving position
memory ...........................165
Head restraints..................169
1
For safety and security
2
Instrument cluster
3
Operation of each
component
3
1
8
7
6
5
4
3
2
HIGHLANDER_HV_U (OM48D74U)
9
3-4. Adjusting the steering
wheel and mirrors
Steering wheel .................. 173
Inside rear view mirror....... 175
Outside rear view
mirrors............................. 177
3-5. Opening and closing the
windows
Power windows................. 179
Moon roof..........................183
Panoramic moon roof........ 187
4-1. Before driving
Driving the vehicle............. 194
Cargo and luggage............ 205
Vehicle load limits ............. 210
Trailer towing..................... 211
Dinghy towing.................... 228
4-2. Driving procedures
Power (ignition) switch...... 229
EV drive mode................... 235
Hybrid transmission........... 237
Turn signal lever................ 242
Parking brake....................243
4-3. Operating the lights and
wipers
Headlight switch................ 244
Automatic High Beam ....... 248
Fog light switch ................. 254
Windshield wipers and
washer ............................ 255
Rear window wiper and
washer ............................ 257
4-4. Refueling
Opening the fuel
tank cap...........................259
4-5. Using the driving support
systems
Cruise control ....................264
Dynamic radar cruise
control..............................269
LDA (Lane Departure
Alert)................................283
Driving assist systems.......291
PCS (Pre-Collision
System)...........................297
BSM (Blind
Spot Monitor)...................304
The Blind Spot Monitor
function..........................308
The Rear Cross Traffic
Alert function.................311
4-6. Driving tips
Hybrid vehicle
driving tips.......................314
Winter driving tips..............316
Utility vehicle
precautions......................320
4
Driving
TABLE OF CONTENTS
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HIGHLANDER_HV_U (OM48D74U)
5-1. Using the air conditioning
system and defogger
Front automatic air
conditioning system ........326
Rear automatic air
conditioning system ........333
Heated steering wheel/
seat heaters/
seat ventilators................ 336
5-2. Using the interior lights
Interior lights list................ 339
Interior lights ................. 340
Personal lights ..............340
5-3. Using the storage
features
List of storage features...... 342
Glove box......................343
Console box.................. 343
Bottle holders................ 344
Cup holders .................. 345
Auxiliary boxes..............347
Open tray......................348
Luggage compartment
features........................... 349
5-4. Using the other interior
features
Other interior features........351
Sun visors .....................351
Vanity mirrors................351
Conversation mirror.......352
Clock .............................353
Outside temperature
display...........................353
Power outlets ................354
Rear sunshades............357
Armrest..........................358
Coat hooks....................359
Assist grips....................359
Side table ......................360
Garage door opener..........361
Safety Connect..................368
Compass ...........................374
5
Interior features
5
1
8
7
6
5
4
3
2
HIGHLANDER_HV_U (OM48D74U)
9
6-1. Maintenance and care
Cleaning and protecting the
vehicle exterior................ 380
Cleaning and protecting the
vehicle interior................. 383
6-2. Maintenance
Maintenance
requirements................... 386
General maintenance........389
Emission inspection and
maintenance (I/M)
programs......................... 393
6-3. Do-it-yourself
maintenance
Do-it-yourself service
precautions .....................394
Hood.................................. 396
Positioning a floor jack...... 398
Engine compartment.........399
12-volt battery ................... 407
Tires..................................412
Tire inflation pressure........ 421
Wheels..............................424
Air conditioning filter.......... 426
Electronic key battery........ 428
Checking and replacing
fuses ............................... 430
Light bulbs.........................434
7-1. Essential information
Emergency flashers...........450
If your vehicle has to be
stopped in an
emergency.......................451
7-2. Steps to take in an
emergency
If your vehicle needs
to be towed......................452
If you think something
is wrong...........................456
If a warning light turns
on or a warning buzzer
sounds.............................457
If a warning message is
displayed.........................466
If you have a flat tire..........486
If the hybrid system will
not start ...........................510
If the shift lever cannot
be shifted from P.............512
If the electronic key does
not operate properly........513
If the 12-volt battery is
discharged.......................516
If your vehicle overheats....521
If the vehicle becomes
stuck................................525
6
Maintenance and care
7
When trouble arises
TABLE OF CONTENTS
6
HIGHLANDER_HV_U (OM48D74U)
8-1. Specifications
Maintenance data
(fuel, oil level, etc.).......... 528
Fuel information ................ 540
Tire information................. 543
8-2. Customization
Customizable features ...... 556
Items to initialize................ 567
Reporting safety defects
for U.S. owners............... 570
Seat belt instructions
for Canadian owners
(in French).......................571
SRS airbag instructions
for Canadian
owners (in French).......... 574
What to do if...
(Troubleshooting) .................... 584
Alphabetical index...................... 589
8
Vehicle specifications
9
For owners
Index
7
1
8
7
6
5
4
3
2
HIGHLANDER_HV_U (OM48D74U)
9
8
HIGHLANDER_HV_U (OM48D74U)
Please note that this manual applies to all models and all equipment, includ-
ing options. Therefore, you may find some explanations for equipment not
installed on your vehicle.
All specifications provided in this manual are current at the time of printing.
However, because of the Toyota policy of continual product improvement, we
reserve the right to make changes at any time without notice.
Depending on specifications, the vehicle shown in the illustrations may differ
from your vehicle in terms of color and equipment.
Approximately five hours after the hybrid system is turned off, you may hear
sound coming from under the vehicle for several minutes. This is the sound of
a fuel evaporation leakage check and, it does not indicate a malfunction.
A wide variety of non-genuine spare parts and accessories for Toyota vehi-
cles are currently available in the market. You should know that Toyota does
not warrant these products and is not responsible for their performance,
repair, or replacement, or for any damage they may cause to, or adverse
effect they may have on, your Toyota vehicle.
This vehicle should not be modified with non-genuine Toyota products. Modi-
fication with non-genuine Toyota products could affect its performance, safety
or durability, and may even violate governmental regulations. In addition,
damage or performance problems resulting from the modification may not be
covered under warranty.
For your information
Main Owners Manual
Noise from under vehicle after turning off the hybrid system
Accessories, spare parts and modification of your Toyota
9
HIGHLANDER_HV_U (OM48D74U)
The installation of a mobile two-way radio system in your vehicle could affect
electronic systems such as:
Multiport fuel injection system/sequential multiport fuel injection system
Dynamic radar cruise control system (if equipped)
Cruise control system (if equipped)
Anti-lock brake system
SRS airbag system
Seat belt pretensioner system
Be sure to check with your Toyota dealer for precautionary measures or spe-
cial instructions regarding installation of a mobile two-way radio system.
High voltage parts and cables on the hybrid vehicles emit approximately the
same amount of electromagnetic waves as the conventional gasoline pow-
ered vehicles or home electronic appliances despite of their electromagnetic
shielding.
Unwanted noise may occur in the reception of the mobile two-way radio.
Installation of a mobile two-way radio system
10
HIGHLANDER_HV_U (OM48D74U)
Your Toyota is equipped with several sophisticated computers that will record
certain data, such as:
Engine speed
Electric motor speed (traction motor speed)
Accelerator status
Brake status
Vehicle speed
Shift position
Hybrid battery (traction battery) status
The recorded data varies according to the vehicle grade level and options
with which it is equipped. Furthermore, these computers do not record con-
versations, sounds or pictures.
Data usage
Toyota may use the data recorded in these computers to diagnose malfunc-
tions, conduct research and development, and improve quality.
Toyota will not disclose the recorded data to a third party except:
With the consent of the vehicle owner or with the consent of the lessee if
the vehicle is leased
In response to an official request by the police, a court of law or a govern-
ment agency
For use by Toyota in a law suit
For research purposes where the data is not tied to a specific vehicle or
vehicle owner
Usage of data collected through Safety Connect (U.S. mainland only)
If your Toyota has Safety Connect and if you have subscribed to those ser-
vices, please refer to the Safety Connect Telematics Subscription Service
Agreement for information on data collected and its usage.
Vehicle data recordings
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HIGHLANDER_HV_U (OM48D74U)
This vehicle is equipped with an event data recorder (EDR). The main pur-
pose of an EDR is to record, in certain crash or near crash-like situations,
such as an air bag deployment or hitting a road obstacle, data that will assist
in understanding how a vehicle’s systems performed. The EDR is designed to
record data related to vehicle dynamics and safety systems for a short period
of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record such data as:
How various systems in your vehicle were operating;
Whether or not the driver and passenger safety belts were buckled/fas-
tened;
How far (if at all) the driver was depressing the accelerator and/or brake
pedal; and,
How fast the vehicle was traveling.
These data can help provide a better understanding of the circumstances in
which crashes and injuries occur.
NOTE: EDR data are recorded by your vehicle only if a nontrivial crash situa-
tion occurs; no data are recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age, and crash location) are
recorded. However, other parties, such as law enforcement, could combine
the EDR data with the type of personally identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access
to the vehicle or the EDR is needed. In addition to the vehicle manufacturer,
other parties, such as law enforcement, that have the special equipment, can
read the information if they have access to the vehicle or the EDR.
Disclosure of the EDR data
Toyota will not disclose the data recorded in an EDR to a third party except
when:
An agreement from the vehicle’s owner (or the lessee for a leased vehi-
cle) is obtained
In response to an official request by the police, a court of law or a govern-
ment agency
For use by Toyota in a law suit
However, if necessary, Toyota may:
Use the data for research on vehicle safety performance
Disclose the data to a third party for research purposes without disclosing
information about the specific vehicle or vehicle owner
Event data recorder
12
HIGHLANDER_HV_U (OM48D74U)
The SRS airbag and seat belt pretensioner devices in your Toyota contain
explosive chemicals. If the vehicle is scrapped with the airbags and seat belt
pretensioners left as they are, this may cause an accident such as fire. Be
sure to have the systems of the SRS airbag and seat belt pretensioner
removed and disposed of by a qualified service shop or by your Toyota dealer
before you scrap your vehicle.
Special handling may apply, See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Your vehicle has components that may contain perchlorate. These compo-
nents may include airbag, seat belt pretensioners, and wireless remote con-
trol batteries.
Scrapping of your Toyota
Perchlorate Material
WARNING
General precautions while driving
Driving under the influence: Never drive your vehicle when under the influ-
ence of alcohol or drugs that have impaired your ability to operate your vehi-
cle. Alcohol and certain drugs delay reaction time, impair judgment and
reduce coordination, which could lead to an accident that could result in
death or serious injury.
Defensive driving: Always drive defensively. Anticipate mistakes that other
drivers or pedestrians might make and be ready to avoid accidents.
Driver distraction: Always give your full attention to driving. Anything that
distracts the driver, such as adjusting controls, talking on a cellular phone or
reading can result in a collision with resulting death or serious injury to you,
your occupants or others.
General precaution regarding children’s safety
Never leave children unattended in the vehicle, and never allow children to
have or use the key.
Children may be able to start the vehicle or shift the vehicle into neutral.
There is also a danger that children may injure themselves by playing with
the windows, the moon roof, or other features of the vehicle. In addition,
heat build-up or extremely cold temperatures inside the vehicle can be fatal
to children.
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HIGHLANDER_HV_U (OM48D74U)
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HIGHLANDER_HV_U (OM48D74U)
WARNING:
Explains something that, if not obeyed, could cause death or
serious injury to people.
NOTICE:
Explains something that, if not obeyed, could cause damage to
or a malfunction in the vehicle or its equipment.
Indicates operating or working procedures. Follow the steps
in numerical order.
Indicates the action (push-
ing, turning, etc.) used to
operate switches and other
devices.
Indicates the outcome of an
operation (e.g. a lid opens).
Indicates the component or
position being explained.
Means “Do not”, “Do not do
this”, or “Do not let this hap-
pen”.
Reading this manual
1
2
3
15
HIGHLANDER_HV_U (OM48D74U)
Searching by name
Alphabetical index.......P. 589
Searching by installation
position
Pictorial index................P. 16
Searching by symptom or
sound
What to do if...
(Troubleshooting)........P. 584
Searching by title
Table of contents.............P. 2
How to search
16
HIGHLANDER_HV_U (OM48D74U)
Pictorial index
Pictorial index
Exterior
Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 128
Locking/unlocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 128
Opening/closing the side windows. . . . . . . . . . . . . . . . . . . . . . P. 179
Locking/unlocking by using the mechanical key . . . . . . . . . . . P. 513
Warning lights/warning messages. . . . . . . . . . . . . . . . . . P. 459, 468
Back door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 134
Locking/unlocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 128
Warning lights/warning messages. . . . . . . . . . . . . . . . . . P. 459, 469
Glass hatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 144
Warning lights/warning messages. . . . . . . . . . . . . . . . . . P. 459, 470
Outside rear view mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 177
Adjusting the mirror angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 177
Folding the mirrors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 177
Driving position memory
* . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 165
Defogging the mirrors
* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 328
Windshield wipers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 255
Precautions against winter season . . . . . . . . . . . . . . . . . . . . . P. 316
To prevent freezing (windshield wiper de-icer)
*. . . . . . . . . . . . P. 329
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2
3
4
5
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Pictorial index
HIGHLANDER_HV_U (OM48D74U)
Fuel filler door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 259
Refueling method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 259
Fuel type/fuel tank capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 531
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 412
Tire size/inflation pressure. . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 536
Winter tires/tire chain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 316
Checking/rotation/tire pressure warning system . . . . . . . . . . . P. 412
Coping with flat tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 486
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 396
Opening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 396
Engine oil. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 532
Coping with overheat. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 521
Warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 469
Headlights/daytime running lights. . . . . . . . . . . . . . . . . . . . P. 244
Front fog lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 254
Turn signal lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 242
Stop/tail lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 244
Hill-start assist control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 292
License plate lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 244
Back-up lights
Shifting the shift lever to R. . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 237
Side marker lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 244
6
7
8
Light bulbs of the exterior lights for driving
(Replacing method: P. 434, Watts: P. 539)
*: If equipped
9
10
11
12
13
14
15
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Pictorial index
HIGHLANDER_HV_U (OM48D74U)
Instrument panel
Power switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 229
Starting the hybrid system/changing the modes . . . . . . . . . . . P. 229
Emergency stop of the hybrid system . . . . . . . . . . . . . . . . . . . P. 451
When the hybrid system will not start . . . . . . . . . . . . . . . . . . . P. 510
Warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 481
Shift lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 237
Changing the shift position. . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 237
Precautions against towing . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 452
When the shift lever does not move. . . . . . . . . . . . . . . . . . . . . P. 512
Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 103
Reading the meters/adjusting the meter light . . . . . . . . . . . . . P. 103
Warning lights/indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . P. 98
When the warning lights come on . . . . . . . . . . . . . . . . . . . . . . P. 457
Multi-information display . . . . . . . . . . . . . . . . . . . . . . . P. 107, 111
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 107, 111
Energy monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 117
When a warning message or indicator is displayed. . . . . . . . . P. 466
1
2
3
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Pictorial index
HIGHLANDER_HV_U (OM48D74U)
Parking brake. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 243
Applying/releasing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 243
Precautions against winter season . . . . . . . . . . . . . . . . . . . . . P. 317
Warning buzzer/message . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 466
Turn signal lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 242
Headlight switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 244
Headlights/tail lights/daytime running lights. . . . . . . . . . . . . . . P. 244
Front fog lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 254
Wiper and washer switch . . . . . . . . . . . . . . . . . . . . . . . P. 255, 257
Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 255, 257
Adding washer fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 406
Warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 476
Emergency flasher switch . . . . . . . . . . . . . . . . . . . . . . . . . . P. 450
Hood lock release lever. . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 396
Tilt and telescopic steering lock release lever . . . . . . . . . . P. 173
Adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 173
Automatic air conditioning system . . . . . . . . . . . . . . . . . . . P. 326
Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 326
Rear window defogger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 328
Audio system
*
Clock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 353
Power back door main switch . . . . . . . . . . . . . . . . . . . . . . . P. 136
Fuel filler door opener switch. . . . . . . . . . . . . . . . . . . . . . . . P. 261
*: Refer to “Navigation and Multimedia System Owner’s Manual”.
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7
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Pictorial index
HIGHLANDER_HV_U (OM48D74U)
Switches
Automatic High Beam switch*
1
. . . . . . . . . . . . . . . . . . . . . . P. 248
BSM (Blind Spot Monitor) main switch
*
1
. . . . . . . . . . . . . . P. 304
LDA (Lane Departure Alert) switch
*
1
. . . . . . . . . . . . . . . . . . P. 283
Power back door switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 134
Windshield wiper de-icer switch
*
1
. . . . . . . . . . . . . . . . . . . . P. 329
Heated steering wheel switch
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Intuitive parking assist switch
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Toyota Highlander HV Owner's manual

Type
Owner's manual

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