Chapter 1: Safety and Support
Returning Equipment for Repair
1 - 8 100-413-016 Rev. C
Before sending equipment for repair, provide as much information with the equip-
ment to help determine the problem with the system. Fill in any details below or on
a separate sheet.
1. Describe the problem; provide as much detail as possible. For exam-
ple, is this a new problem? Is the problem intermittent? How often
does it occur? How long before it occurs if you are just powering up?
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2. What are the setup parameters?
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3. What is your application (e.g., continuous, pulse, temperature, etc.)?
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4. Name and phone number of the person most familiar with the problem:
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5. Notify Branson prior to shipping the equipment.
NOTICE
To return equipment to Branson, you must first obtain an RGA number
from Branson, or the shipment may be delayed or refused.
6. For equipment not covered by warranty, include a purchase order for
the repair costs to avoid delay.
7. Pack carefully in original packing material to avoid damage in ship-
ment.
8. Return general repairs by any desired method. Send priority repairs by
air freight.
9. Prepay the transportation charges FOB Laredo, Texas, U.S.A.
Notes:____________________________________________________________
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Make a copy of this page and return it with the product