Verizon Wireless Family Locator 4.9 User Guide
Contents
Let’s get started .................................................................................................................................................... 2
Sign up, then activate phones! ................................................................................................................. 2
Use the Activation Wizard ......................................................................................................................... 3
Set Up an Android™ Phone ....................................................................................................................... 4
Set Up a BlackBerry® Phone ...................................................................................................................... 6
Set Up a Feature Phone ............................................................................................................................. 8
Set Up an Older Phone ............................................................................................................................. 10
Protecting Your Family’s Privacy ............................................................................................................ 12
How to’s ............................................................................................................................................................... 13
On a Computer
Sign in to the Family Locator Web Site ................................................................................................. 13
Locate Family Member Phones on a Map ............................................................................................. 14
Create a Scheduled Location Update .................................................................................................... 15
Create an Arrival/Departure Update ...................................................................................................... 16
Search for Places of Interest Near a Phone ........................................................................................... 19
Send Directions to a Family Member Phone ........................................................................................ 20
Send a Text Message from Your Computer .......................................................................................... 21
Send a Location to VZ Navigator ............................................................................................................ 22
Set Family Preferences such as Privacy Controls, Login Permission, and More .............................. 23
Add a Contact ............................................................................................................................................ 24
View Location History .............................................................................................................................. 25
On Your Phone
Sign in to Family Locator on Your Phone .............................................................................................. 26
Locate Family Member Phones .............................................................................................................. 27
Search for Nearby Places of Interest ...................................................................................................... 28
Find Out More About the Family Locator Phone App ......................................................................... 29
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 2
Let’s get started...
Follow these setup steps to take full
advantage of the many exciting features
included with Verizon Family Locator.
Soon you’ll be locating family member
phones and staying connected using the
latest in location technology.
Welcome to Family Locator!
2
Activate phones.
For more refined results, each family member
phone needs the app and must have location
services turned on.*
The activation wizard guides you through the steps
to set up family member phones quickly.
On a computer
1
Sign up for service.
On a computer
Go to www.vzw.com/familylocator
and add a Family Locator subscription
to your account.
It only takes two steps:
At Work or Home
Use a computer to locate family member
phones. There’s a web site for that. See
page 13.
On the Go
Use your phone to locate family member
phones. For Android™ users, there’s an app.
For everyone else, use your phone’s web
browser. See page 26.
Locate the Phones on Your Account.
With this version of Family Locator, you can
locate any cell phone on your family account,
BUT—you’ll get more refined results with a
fully compatible phone.* For the latest list of
fully compatible phones, visit:
www.vzw.com/familylocator.
*If you signed up for Family Locator before March 2012
and want to upgrade to the latest pricing plan and
features, go to your My Verizon account. First, cancel
existing Family Locator service, then follow the prompts
to add the new version.
Family Locator is for
your whole family!
Use a web browser to sign in at
http://familylocator.vzw.com.
Accept Terms & Conditions, then:
For activation details:
See page 3.
Click Activate.
At a store
Sign up at your local retail store. To find
stores, go to www.vzw.com and select
Store Locator.
Or call Customer Service
Dial *611 from your cell phone
or call (800) 922-0204
Monday-Sunday 6am-11pm.
No Activate button? No worries.
You’re good to go!
Your family’s phones are already set up
and ready to locate.
*Not all phones are fully compatible with Family Locator. If you
have one of these phones, there is no software to install. Although
we can still locate the phone, you’ll get more refined results when
you choose a phone from our list of fully compatible phones:
www.vzw.com/familylocator.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 3
Let’s get started
Activate family member phones with
a web browser on a computer
Protecting Your Family’s Privacy
Let’s get started...
Activate Phones
Enter User ID or phone
number, and password.
Then click Sign In.
1
Use a web browser on a computer to go to
http://familylocator.vzw.com.
2
Sign in with your My Verizon User ID or phone number,
and your password.
A pop-up lets you know that phones need the app.
3
Click
Close.
After you sign up, use the activation wizard
to set up family member phones quickly.
Each family member phone needs the app
and must have location services turned on.
The wizard guides you through the steps.
What’s this?
In this guide, the
picture lets you know to use a
web browser on a computer for
the steps on the page.
Here’s what the activation wizard helps you do:
Check that each family member phone is turned on,
but not in use for calls, text messages, or apps.
Check that the phone is connected and in service.
Download the app. Steps are included for each
phone type.
Turn on location services on the phone.
4
Click Activate
and follow
the on-screen
instructions.
Locate the Phones on Your Account.
With this version of Family Locator, you can locate
any cell phone on your family account, BUT—you’ll
get more refined results with a fully compatible
phone.* For the latest list of fully compatible
phones, visit: www.vzw.com/familylocator.
*If you signed up for Family Locator before March 2012 and
want to upgrade to the latest pricing plan and features, go to
your My Verizon account. First, cancel existing Family Locator
service, then follow the prompts to add the new version.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 4
1
On an Android phone, on the Home screen
tap Market.
2
On the Android Market screen, tap Search .
3
Enter Verizon Family Locator
and then tap Search .
4
From the list of search results, tap Verizon Family Locator.
5
Tap Install, and then accept terms of service. The app
downloads. This may take a few moments.
6
Tap Open to complete the installation. After you open the
app, the Family Locator icon appears in the App tray.
Set Up an Android™ Phone — Download the App
There are two ways to get the app. Go to the
link, or go to the Android Market™.
Each family member phone needs the app and
must have location services turned on. You can
also use the Android app to locate family members.
Set Up an Android Phone
Download the Verizon
Family Locator App
Check Location Settings
Let’s get started...
1
On an Android phone, open the browser
and go to http://mobile.vzw.com/.
Follow the instructions to get the app on
the phone.
Go to http://mobile.vzw.com/: Or, go to the Android Market™:
Tap Verizon
Family Locator.
Enter Verizon
Family Locator,
then tap Search.
Tap Market.
Continued
NOTE: Not all Android phones are fully
compatible with Family Locator.
For an updated list of fully
compatible phones, visit:
www.vzw.com/familylocator.
Or, on the Android Market, search
for the app, then read more about
which Android phones are fully
compatible with Family Locator.
Tap Search.
After downloading, tap
Open to complete the
installation.
These screens are simulated. Yours may vary.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 5
On an Android phone, follow these steps to
check that location services are turned on.
1
On an Android phone, press the
MENU key.
2
Tap Settings .
3
Scroll to and tap Location & security.
4
Scroll to and select Google location
services, Standalone GPS services and
VZW location services.
When a feature is enabled, a check mark is
displayed.
5
If prompted, touch Agree to grant your
permission to allow location services on
your phone.
Tap Location & security.
Set Up an Android™ Phone — Check Location Settings
Set Up an Android Phone
Download the Verizon
Family Locator App
Check Location Settings
Let’s get started...
Tap Settings.
Confirm that there is a
check mark next to
Google location services,
Standalone GPS services
and VZW location services.
Press Menu.
These screens are simulated. Yours may vary.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 6
Each family member phone needs the app
and must have location aiding turned on.
Set Up a BlackBerry® Phone — Download the App
Set Up a BlackBerry Phone
Download the Verizon
Family Locator App
Check Location Aiding
Let’s get started...
Continued
1
On BlackBerry® phone, open the browser
and go to http://mobile.vzw.com/
to get the app on the phone.
Go to http://mobile.vzw.com/:
Continued
Go to the link, then
follow the on-screen
instructions.
NOTE: Not all BlackBerry phones are fully
compatible with Family Locator.
For an updated list of fully
compatible phones, visit:
www.vzw.com/familylocator.
NOTE: Not all BlackBerry phones are fully
compatible with Family Locator.
For an updated list of fully
compatible phones, visit:
www.vzw.com/familylocator.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 7
On BlackBerry phone, follow these steps to
check that location services are turned on.
1
On a BlackBerry phone, press the
Menu key .
2
Scroll to and select Options.
3
Scroll to and select Advanced Options.
4
Scroll to and select GPS.
5
Select GPS Services, then select Location
On.
6
Select Location Aiding, then select Enabled.
7
Conrm that location settings are correct.
Set Up a BlackBerry Phone — Check Location Aiding
Set Up a BlackBerry Phone
Download the Verizon
Family Locator App
Check Location Aiding
Let’s get started...
Select Options.
Select Advanced
Options.
Select GPS.
Select GPS Services,
then Location On.
Select Location Aiding,
then Enabled.
Location settings
should look like this.
These screens are simulated. Yours may vary.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 8
Set Up a Feature Phone — Download the App from Media Center
After the app downloads, the Family Locator
icon appears on the APPS page.
Continued
Set Up a Feature Phone
Download the Verizon
Family Locator App from
Media Center
Turn Location On
Let’s get started...
Each family member phone needs the app
and must have location services turned on.
On a feature phone, follow these steps to
download the app and turn location on.
Set Up a Feature Phone
Download the Verizon
Family Locator App from
Media Center
Turn Location On
Let’s get started...
You’ll see the Family
Locator icon on the
APPS page.
1
On a feature phone, on the
opening screen, select Menu,
then select OK.
2
Select Media Center, then
select OK.
3
Select Apps, then select OK.
4
In Shop Apps, scroll to and select
the Family Locator app, then
select OK.
Select Apps,
then select OK.
Select Media
Center, then
select OK.
In Shop Apps, scroll to
and select Family Locator,
then select OK.
These screens are simulated. Yours may vary.
NOTE: Not all feature phones are fully
compatible with Family Locator.
For an updated list of fully
compatible phones, visit:
www.vzw.com/familylocator.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 9
Set Up a Feature Phone — Turn Location On
1
On a feature phone, on the opening screen,
select Menu, then select OK.
2
Select Settings & Tools, then select OK.
(NOTE: On some phones, this option is
called Settings.)
3
Scroll to Phone Settings, then select OK.
On a feature phone, follow these steps to
check that location services are turned on.
4
Scroll to Location, then select OK.
5
Select Location On, then select OK.
“Location On” displays to conrm the
setting is active.
Set Up a Feature Phone
Download the Verizon
Family Locator App from
Media Center
Turn Location On
Let’s get started...
Go to Settings
& Tools.
Check that
Location is On.
Go to Phone
Settings.
Go to Location.
These screens are simulated. Yours may vary.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 10
Set Up an Older Phone — Download the App from Media Center
Each family member phone needs the app
and must have location services turned on.
On an older feature phone, follow these
steps to download the app and turn on
location services.
1
On a feature phone, go to Menu.
2
Select Media Center.
3
Select Browse & Download.
4
Select Get New Applications. The
phone downloads a list of
available apps.
5
Scroll through the list and select
the Family Locator app.
(
NOTE: The app will be under
Travel & Navigation on some
phones.)
6
Select FREE Subscription. The
phone downloads the app.
This may take up to 2 minutes.
7
When you see the message “App
installed successfully. Would you
like to run it?” select Yes.
Continued
Set Up an Older Feature Phone
Download the Verizon
Family Locator App from
Media Center
Turn Location On
Let’s get started...
These screens are simulated. Yours may vary.
NOTE: Not all feature phones are fully
compatible with Family Locator.
For an updated list of fully
compatible phones, visit:
www.vzw.com/familylocator.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 11
Set Up an Older Phone — Turn Location On
1
On a feature phone, on the opening screen
select MENU.
2
Select the Settings & Tools menu.
3
Scroll to System or Phone Settings
(depending on phone model) and press OK.
On an older feature phone, follow these
steps to check that location services are
turned on.
4
Scroll to Location and press OK.
5
Select Location On and press OK.
“Location On” displays to conrm the
setting is active.
Set Up an Older Feature Phone
Download the Verizon
Family Locator App from
Media Center
Turn Location On
Let’s get started...
These screens are simulated. Yours may vary.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 12
Let’s get started...
Protecting Your Family’s Privacy
Family Locator is a secure service, and your privacy is
very important to us. That’s why only authorized members
on your family’s account can use Family Locator to locate
the phones on your family account.
Plus, we give you the flexibility to set each family mem-
ber’s privacy controls. On the Edit Profile page, set whether
or not a phone can be located by other family members.
Only the account owner can change privacy settings on the
Edit Profile page, or change any other Family Locator
settings. The account owner can also control who in the
family is allowed to sign in to Family Locator.
Other family members can use Family Locator to locate
phones, send text messages, add contacts, and view saved
locations and location history. They cannot access or use
any other Family locator features.
For steps to edit a Family Locator profile, see page 23.
4
Things you can do to help protect
your family’s privacy
Never share your My Verizon password with others, and
remind your child to keep their password secret, too.
Sign out when you’re finished using Family Locator, and
remind your child to do the same, especially on a public
or shared computer. Also, we sign you out automatically
after a period of inactivity.
Review Family Locator privacy settings on each person’s
Edit Profile page. You can decide whether or not to allow
family members to locate each other’s phones. *
Review the Location Privacy Settings for your My Verizon
account profile. You can control whether any location
service can locate you all the time, or must ask you each
time before sharing your location, or may never share
your location.
If you do not want family members
to locate your phone, answer No
here, on the Edit Profile page.*
*This option is available for subscribers who
purchased Family Locator service after
March 2012. See page 2 for steps to upgrade.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 13
Sign in to the Family Locator Web Site
1
Use a web browser on a computer to go to
http://familylocator.vzw.com.
Depending on your settings, when you sign in, Family
Locator immediately begins locating all family member
phones.
How to...
On a Computer
Sign in to the Family Locator Web Site
Locate Family Member Phones
on a Map
Create a Scheduled Location Update
Create an Arrival/Departure Update
Search for Places of Interest Near a
Phone
Send Directions to a Family Member
Phone
Send a Text Message from Your
Computer
Send a Location to VZ Navigator
Edit Family Preferences
Add a Contact
View Location History
Enter My Verizon
Password.
Enter My Verizon User ID or
phone number.
Click Sign in.
2
On the sign-in screen, enter your cell phone number
with no dashes, spaces or parentheses.
3
Enter your My Verizon password.
4
Click Sign In.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 14
Click Bird’s eye to get a
different perspective on
the location.
Note: Bird’s-eye images
are available only at
certain zoom levels and
locations.
Locate Family Member Phones on a Map
On a Computer
Sign in to the Family Locator Web Site
Locate Family Member Phones
on a Map
Create a Scheduled Location Update
Create an Arrival/Departure Update
Search for Places of Interest Near a
Phone
Send Directions to a Family Member
Phone
Send a Text Message from Your
Computer
Send a Location to VZ Navigator
Edit Family Preferences
Add a Contact
View Location History
How to...
Locate all family member phones with
one click, or locate each phone
individually.
1
Use a web browser on a computer to sign in to Family
Locator at http://familylocator.vzw.com.
2
Click Locate All to locate all family member phones on
one aerial photo or map. Or, click Locate next to the
person’s name.
Click Locate All, or
click Locate next
to the name.
3
Click a family member’s icon to see the location
address and other details.
Click icon
for location
details.
Click Road for a map.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 15
Click Add Scheduled Update.
Click Add Update.
Click Create.
Enter Details, then
click Next.
Create a Scheduled Location Update
On a Computer
Sign in to the Family Locator Web Site
Locate Family Member Phones
on a Map
Create a Scheduled Location Update
Create an Arrival/Departure Update
Search for Places of Interest Near a
Phone
Send Directions to a Family Member
Phone
Send a Text Message from Your
Computer
Send a Location to VZ Navigator
Edit Family Preferences
Add a Contact
View Location History
How to...
Get automatic updates of the location of a
family member phone at scheduled times
(for example, 9am, 3pm, 6pm). Or, send
updates to any of your contacts. Updates
are sent by email or text message.
3
Enter a name, select the phone to locate, select who
receives updates, and whether updates are by email or
text message. Then click Next.
TIP: Send scheduled location updates to other
Verizon subscribers, such as caregivers. First,
add the name to your contact list (see page 24).
1
Use a web browser on a computer to sign in to Family
Locator at http://familylocator.vzw.com.
2
Click Add Update, then click Add Scheduled Update.
Enter Preferences,
then click Next.
5
Click Create.
4
Select the days or date, expiration date, and time for
the update. Then click Next.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 16
Click marker,
then click Save.
Create an Arrival/Departure Update — Use an Address to Dene a Location
On a Computer
Sign in to the Family Locator Web Site
Locate Family Member Phones
on a Map
Create a Scheduled Location Update
Create an Arrival/Departure Update
Use an Address or Map
to Define a Location
Add the Update
Search for Places of Interest Near a
Phone
Send Directions to a Family Member
Phone
Send a Text Message from Your
Computer
Send a Location to VZ Navigator
Edit Family Preferences
Add a Contact
View Location History
If the person’s phone is fully compatible
with Family Locator, you can receive
automatic arrival and departure notices
when the person arrives or departs from
zones around places such as home or
school. First, define the location using an
address or map. Then, add the update.
TIP: Type an address in
the search box, then
click the search button.
1
Use a web browser on a computer to sign in to Family
Locator at http://familylocator.vzw.com.
2
In the search box, enter an address, then click the
search button.
How to...
Continued
3
Click the location marker, then click Save.
Click OK.
4
Click OK.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 17
On a Computer
Sign in to the Family Locator Web Site
Locate Family Member Phones
on a Map
Create a Scheduled Location Update
Create an Arrival/Departure Update
Use an Address or Map
to Define a Location
Add the Update
Search for Places of Interest Near a
Phone
Send Directions to a Family Member
Phone
Send a Text Message from Your
Computer
Send a Location to VZ Navigator
Edit Family Preferences
Add a Contact
View Location History
How to...
Click Save.
Zoom to the location,
click Locations, click
Add Locations, then
click on the map.
Create an Arrival/Departure Update — Use a Map to Dene a Location
Continued
1
Use a web browser on a computer to sign in to Family
Locator at http://familylocator.vzw.com.
2
Use the zoom and navigation controls to display the
desired location.
3
Click Locations, then click Add Location.
4
Click the location on the map, then click Save. Family
Locator uses a red ball shape to mark the location.
Optional: Click Move
to change location.
5
Enter a name, then click Save.
Enter name,
then click Save.
You can define a location using a map,
instead of the address.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 18
Create and Arrival/Departure Update — Add the Update
On a Computer
Sign in to the Family Locator Web Site
Locate Family Member Phones
on a Map
Create a Scheduled Location Update
Create an Arrival/Departure Update
Use an Address or Map
to Define a Location
Add the Update
Search for Places of Interest Near a
Phone
Send Directions to a Family Member
Phone
Send a Text Message from Your
Computer
Send a Location to VZ Navigator
Edit Family Preferences
Add a Contact
View Location History
How to...
You can send arrival/departure notices to
anyone on your contact list. Before you
add an update, define the location using
an address or map. See page 16-17.
Click Create.
Enter Preferences,
then click Next.
5
Click Create.
4
Select location, set the boundary distance, set whether
for Arrival and/or Departure, and set the expiration.
Then click Next.
Click Add
Arrival/DepartureUpdate.
Click Add Update.
1
Use a web browser on a computer to sign in to Family
Locator at http://familylocator.vzw.com.
2
Click Add Update, then click Add Arrival/Departure
Update.
3
Enter a name, select the phone to locate, select who
receives updates, and whether updates are by email or
text message. Then click Next.
Enter Details, then
click Next.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 19
Search for Places of Interest Near a Phone
On a Computer
Sign in to the Family Locator Web Site
Locate Family Member Phones
on a Map
Create a Scheduled Location Update
Create an Arrival/Departure Update
Search for Places of Interest Near a
Phone
Send Directions to a Family Member
Phone
Send a Text Message from Your
Computer
Send a Location to VZ Navigator
Edit Family Preferences
Add a Contact
View Location History
Click icon.
How to...
Find local places of interest such as
grocery stores, gas stations, local parks or
schools near a family member phone.
1
Use a web browser on a computer to sign in to Family
Locator at http://familylocator.vzw.com.
2
Click Locate next to the person’s name. Once located,
click the person’s icon for more options.
3
Click Search, then click Search Nearby.
Click Search.
Click Search
Nearby.
4
Enter search words, then click Search.
Enter search words,
then click Search.
5
Click a location marker to view details.
Click a marker
for details.
Optional: Scroll
through list to
select a location.
Click a marker
for details.
Optional: Click Send
Message to send
location in a text,
or to VZ Navigator.
Family Locator 4.9 User Guide 4/10/2012 Copyright © 2012 Verizon Wireless 20
Send Directions to a Family Member Phone
On a Computer
Sign in to the Family Locator Web Site
Locate Family Member Phones
on a Map
Create a Scheduled Location Update
Create an Arrival/Departure Update
Search for Places of Interest Near a
Phone
Send Directions to a Family Member
Phone
Send a Text Message from Your
Computer
Send a Location to VZ Navigator
Edit Family Preferences
Add a Contact
View Location History
Select names and click >
button. Then click Send.
How to...
Send a text message with directions to or
from a family member’s location. The
directions you see with your web browser
also include a map with routing details.
Click icon.
1
Use a web browser on a computer to sign in to Family
Locator at http://familylocator.vzw.com.
2
Click Locate next to the person’s name. Once located,
click the person’s icon for more options.
3
Click Search, then click Directions From or
Directions To.
Click Search.
4
Enter the address, then click Get Directions.
Click Search, then click
Directions From or
Directions To.
Enter the address, then
click Get Directions.
6
Select recipients, then click Send to send a text message
with written directions.
Click Send Directions.
5
Click Send Directions.
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