NCR 5977-1001 User manual

User Guide

NCR RealPOS 5977 Customer Display

Release 1.0

BCC5-0000-5141

Issue D

The product described in this document is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in

the United States and/or other countries. Other product names mentioned in this publication may be

trademarks or registered trademarks of their respective companies and are hereby acknowledged.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks

or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is

permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice

must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components,

software, and firmware become available. NCR, therefore, reserves the right to change specifications

without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the

world. In some instances, photographs are of equipment prototypes. Therefore, before using this

document, consult with your NCR representative or NCR office for information that is applicable and

current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity,

organization, and value of this book. Please use the link below to send your comments.

EMail: FD230036@ncr.com

By NCR Corporation

Atlanta, GA U.S.A.

i

Preface

Audience

This book is written for hardware installer/service personnel, system integrators, and

field engineers.

Note: This document is NCR proprietary information and is not to be disclosed or

reproduced without consent.

Safety Requirements

The NCR RealPOS 5977 Customer Display conforms to all applicable legal requirements.

To view the compliance statements see the NCR RealPOS Peripherals Safety and

Regulatory Statements (B005–0000–1701).

Caution: The on/off switch is a logic switch only. The AC line voltage primaries are

live at all times when the power cord is connected. Therefore, disconnect the AC

power cord before opening the unit to install features or service this terminal.

IT Power System

This product is suitable for connection to an IT power system with a phase-to-phase

voltage not exceeding 240 Vac.

Peripheral Usage

This kiosk should only be used with peripheral devices that are certified by the

appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those

which are recommended by NCR Corporation.

Warning: DO NOT connect or disconnect any serial peripherals while the terminal

is connected to AC power. This can result in system or peripheral damage.

ii

Grounding Instructions

In the event of a malfunction or breakdown, grounding provides a path of least

resistance for electric current to reduce the risk of electric shock. This product is

equipped with an electric cord having an equipment-grounding conductor and a

grounding plug. The plug must be plugged into a matching outlet that is properly

installed and grounded in accordance with all local codes and ordinances. Do not

modify the plug provided – if it will not fit the outlet, have the proper outlet installed by

a qualified electrician. Improper connection of the equipment-grounding conductor can

result in a risk of electric shock.

The conductor with insulation having an outer surface that is green with or without

yellow stripes is the equipment-grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the

equipment-grounding conductor to a live terminal. Check with a qualified electrician or

service personnel if the grounding instructions are not completely understood, or if you

are in doubt as to whether the product is properly grounded.

Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole

receptacles that accept the product’s plug. Repair or replace damaged or worn cords

immediately.

iii

Out-of-Box Failures

During installation if there is an Out of Box failure, the defective component will be

replaced. The defective part number must be identified by trained service personnel. If

required, contact your Equipment Provider, NCR Customer Service or your Service

Provider to diagnose the failure to the component level. A replacement component can

be acquired by contacting the NCR Customer Satisfaction Hotline between the hours of

8AM and 5PM EST, Monday - Friday:

• 1-800-528-8658 (USA)

• 1-770-623-7400 (Internationally)

or

E-mail: CustomerSat.Retail@NCR.com

Please have the following information available:

1. NCR Order Number (Order # on label of box)

2. Product Model Number

3. Unit Serial Number

4. NCR part number of defective/missing/wrong component

5. Number of Units Staged/Installed

6. Organization Code

7. Shipping Address with Contact Name & Phone Number

iv

Warranty

Warranty terms vary by region and country.

All parts of this product that are subject to normal wear and tear are not included in the

warranty. In general, damages due to the following are not covered by the warranty.

• Improper or insufficient maintenance

• Improper use or unauthorized modifications of the product.

• Inadequate location or surroundings. Site installation must conform to guidelines

listed in this document, the NCR Workstation and Peripheral AC Wiring Guide, and the

NCR Ethernet Communications Wiring Guide.

For detailed warranty arrangements please consult your contract documents.

References

• NCR RealPOS 5977 Customer Display Parts Identification Manual

(BCC5–0000-5142)

• NCR RealPOS Peripherals Safety and Regulatory Statements (B005–0000–1701)

v

Table of Contents

Chapter 1: Product Overview

Introduction 1

Available Models 1

Hardware Features 2

Software Requirements for the NCR 5977 Hardware 4

Retail Platform Software 4

5977 Line Display 2x20 Utility 4

Service Support Utility 4

Character Sets 5

Chapter 2: Site Preparation

Physical Environment 6

Working Range 6

Extreme Power–On 6

Storage Environment 7

Transit Environment 7

Dimensions 8

Pole Dimensions 9

Base Plate Mounting Hole Dimensions 10

Electrical Environment 11

AC Power Requirements 11

DC Power Requirements 11

Operational Environment 11

System Configuration 11

Connector Pinouts 12

Cable Hole Dimensions 13

RS–232 Interface Cable (Com Power) 13

RS–232 DB9 13

RS–232 RJ50 13

RS–232 RJ12 14

USB + Power (12V) 14

USB Type A with Power Connector 14

vi

Stand Alone Power Adaptor 15

Chapter 3: Hardware Installation

Introduction 16

Cable Requirements 16

Power Supply Choices 16

Tool Needed 16

Installation Procedures 17

Using Cable Management Bracket 18

Using Strain Relief Bracket 22

Diagnostics 26

Microcontroller Test 26

External Memory Character Test 27

Display Test 27

Chapter 4: Hardware Service

Safety Requirements 28

Servicing the Display 29

Normal Operation 29

Troubleshooting Procedures 29

Servicing the 5977 Customer Display 29

Cleaning the Display 30

Chapter 5: NCR 5977 2x20 Display Programming

Host/Retail Display Command Interface 31

Character Scrolling Rate 31

Retail Display Commands 32

Reset Display 34

Erase Display 35

Invalid Command 35

Set Diagnostic State 35

Set Display State On 36

Set Low Power State On 36

Enable Cursor 37

Disable Cursor 37

Set Screen Save Blank 37

Set Screen Save Walk 38

Turn on Screen Save feature 38

vii

Disable Screen Save option 38

Enable Character Blink 39

Disable Character Blink 39

Move Cursor Left 39

Move Cursor Right 40

Move Cursor Up 40

Move Cursor Down 40

Move to Specified Position (or Set Cursor Position) 41

Query All Character Set Code Name 41

Brightness Adjustment (Default = 2) 42

Read Display ID Byte 42

Read Display ID String 43

Display ESC Character 43

Select Character Set n (Default = 1) 44

Character Sets 45

Code Page 858 (International) 46

Code Page 101 (Katakana) 56

Code Page 866 (Cyrillic) 66

Code Page 775 (Baltic) 76

Code Page 852 (Polish) 85

Code Page 853 (Multilingual Latin with € symbol) 94

Chapter 6: NCR 5977 Graphical Display Programming

Host/Retail Display Command Interface 104

Retail Display Commands 105

Backspace 106

Horizontal Tab 106

Line Feed 106

Home 106

Clear Display 106

Carriage Return 107

Enable/Disable Cursor 107

Initialize Display 107

Set Font Size 108

Enable/Disable Double Byte Character Mode 108

Double Byte Code Page Select 109

Single Byte International Code Page Select 110

viii

Single Byte Code Page Select 111

Vertical Scroll 111

Horizontal Scroll 112

Overwrite Mode 112

Brightness Level Adjustment 113

Character Sets 114

Chapter 7: Retail Platform Software

Introduction 115

Retail Platform Software for Windows (RPSW) 115

Retail Platform Software for Linux (RPSL) 115

Installation Procedure 116

Downloading the Installer for Retail Platform Software 116

Installing the Retail Platform Software 117

Windows 117

Linux 117

Uninstalling the Retail Platform Software 129

Windows 129

Linux 129

Chapter 8: Software Utility

Introduction 130

Installation Procedure 131

Downloading the Installer 131

Installing the Software 132

Windows 132

Linux 133

Uninstalling the Software 134

Windows 134

Linux 134

Device Firmware 135

Downloading the Latest Firmware Version 135

ROM Flasher 136

Updating Device Firmware 136

Code Page Utility 139

Downloading the Code Page Input File 140

Generating Code Page 141

Adding Code Pages 144

ix

Chapter 9: Service Support Utility

Introduction 146

Rom Flasher and Service Support Utility 147

Installation Procedure 148

Downloading the Installer 148

Installing the Software 149

Windows 149

Linux 153

Uninstalling the Software 154

Windows 154

Linux 154

Control the Service 155

Stopping the Service 155

Windows 155

Linux 155

Running the Service 156

Windows 156

Linux 156

Using the Default Settings 157

Windows 157

Linux 157

Brightness Level Adjustment 158

Change the Brightness Level 158

Windows 158

Linux 158

Appendix A: NCR 5977 Migration Path

x

Revision Record

Issue Date Remarks

A

Feb 2017 First Issue

B

Dec 2017 Added 5977-2000 Graphical Customer Display

Removed RS232 Interface Cable (with Power

Connector)

Added Programming chapter for 5977

Graphical Customer Display

Added Migration Path information

C

Dec 2018 Added 5977–1001 2x20 Customer Display, Next

Gen White

D

Feb 2020 Added 5977 connector pinouts information

Chapter 1: Product Overview

Introduction

The NCR RealPOS 5977 is developed in conjunction with the Next Generation Touch

POS solutions. The NCR 5977 may either be a 2x20 or a Graphical customer display.

The NCR 5977 2x20 Customer Display is composed of 20 characters in each line, and

each character is composed of 7x9 dots. The NCR 5977 2x20 display uses ABN LCD

technology that provides a high contrast ratio (550:1), wide viewing angle, and high

luminance. It is pre–installed with the standard three–character sets and up to

seventeen additional sets, with each set holding 256 characters. These character sets are

stored in the Flash Memory with data retention of at least 10 years.

The NCR 5977 Graphical Customer Display is based on a VFD technology that consists

of 256x64 dot graphics or pixels. The display is designed to cater Far East Markets that

includes China, Japan, South Korea and any location that uses its native language and

cannot use the standard NCR 5977 2x20 display. Each of the NCR 5977 Graphical

display characters is composed of 8x16 dots (single byte) and 16x16 dots (double byte).

The Graphical display is pre–installed with ten standard single byte code pages and four

double byte code pages. Code pages are stored in the Flash Memory with data retention

of at least 10 years.

The NCR 5977 display is built in a slim, thin chassis and zero bezel but still maintains

the NCR’s strong reputation being retail hardened. It is powered through the terminal

using a customized +12 USB plus power or a +12 Powered RS232. All of the electronic

components for supporting both interfaces are populated in a single Printed Circuit

Board (PCB). Both interfaces are bi–directional.

The NCR 5977 display unit is used as a customer facing or operator facing interface for

various POS computer systems.

Available Models

Model Name Description

5977–1000 5977 2x20 Customer Display, Next Gen Black

5977–1001 5977 2x20 Customer Display, Next Gen White

5977–2000 5977 Graphical Customer Display, Next Gen Black

1-2 Product Overview

Hardware Features

5977–1000 5977–2000

Display • 2x20 Character LCD Display

• LCD Technology: Black Nematic

• 7x9 pixel characters

• Minimum character height of

9.5mm

• Maximum character height of

10.5mm

• LED backlight with 120K hour

minimum backlight life at 40%

rated luminance

• Adjustable Brightness between

200nits to 500 nits

• Contrast Ratio of 550:1

• 256x64 Graphic Vacuum

Fluorescent Display (VFD)

• 5x7, 8x16, and 16x16 pixel

characters

• Adjustable Brightness between

350 nits to 700 nits

Printed Circuit

Board

• Built in microcontroller and serial flash memory

• RS232 interface support

• HID USB 2.0 interface support

Cabinet • Spill proof and sealed

• UV stable material

• Available in Black

• Hardened enclosure to withstand impact and vibration

• Scratch resistant protective lens.

Interface Con-

nectors

• Custom 16-pin connector for Powered RS232 interface

• Custom 16-pin connector for USB+Power interface

Mounting

Options

• Table Top Mount

• Post Mount, 4–in. Post

• Post Mount, 8–in. Post

• Post Mount, 12–in. Post

• Post Mount, 16–in. Post

• Integrated Mount

Product Overview 1-3

5977–1000 5977–2000

Cables • Custom Powered RS232 Cable

• Custom USB +Power Cable

• Non–Powered USB Cable with over-molded power sockets

• 1.3–m and 4–m cable length options

• Clean (hidden) cable management

Character Sets

and Firmware

• Remote Firmware and Character

Set Flashing

• Pre-loaded with 3 character sets:

• International 858 (default)

• Katakana

• Cyrillic

Pre-loaded with ten single–byte

character sets

• CP437 (International)

• Katakana

• CP850 (Multilingual)

• CP860 (Portuguese)

• CP863 (Canadian French)

• CP865 (Nordic)

• CP1252 (Latin)

• CP866 (Cyrillic)

• CP852 (Latin 2)

• CP858 (International)

Pre-loaded with four double–byte

character sets

• JIS X0208 (Shift JIS, Japanese)

• KSC5601-87 (Korean)

• GB2312-80 (Simplified Chinese)

• Big-5 (Traditional Chinese)

Others Optional +12VDC External Power Brick and cable attachment for non-

powered terminals.

1-4 Product Overview

Software Requirements for the NCR 5977 Hardware

The NCR5977 uses software applications that enable users to perform software updates

and configurations on the NCR5977 hardware device.

Retail Platform Software

NCR provides the Retail Platform Software (RPS) for Windows and Linux that includes

support for underlying architecture of the platform products like terminal

configurations, gold drives, peripherals, and so forth.

Note: For more information on download and installation procedures, refer to Chapter

6, “Retail Platform Software.”

5977 Line Display 2x20 Utility

Note: This section is not applicable to NCR 5977 Graphical displays.

Unlike the Retail Platform Software (RPS), the NCR5977 Software Utilities are specially

designed for the NCR5977. These utilities provide maintenance support to the software

functionalities of the NCR5977.

• ROM Flasher—enables user to display and update the firmware version of the

NCR5977 device

• Code Page Utility—enables user to load, add, and replace character sets in the

NCR5977 display

Unlike the ROM Flasher, the NCR5977 Code Page Utility is designed solely for the

NCR5977 2x20 LCD Line Display.

Note: For more information on these software utilities, refer to Chapter 7, “Software

Utility.”

Service Support Utility

Note: This section is not applicable to NCR 5977 Graphical displays.

The Service Support Utility configures the settings of the device firmware and code

pages that currently exist in the NCR5977 display. The configuration settings of the

device are automatically activated in the background upon terminal start–up. But you

can control the behavior of this utility by changing the settings through your user

interface.

Note: For more information on this software utility, refer to Chapter 8, “Service

Support Utility.”

Product Overview 1-5

Character Sets

Support for 20 character sets

• 2 Mbit Flash Memory for support of not less than 20 character sets

• NCR 5977 2x20 display— pre–installed with three standard character sets

• NCR 5977 Graphical display — pre–installed with ten standard single–byte character

sets and four double–byte character sets

Note: For more information on character sets, refer to the “Character Sets” section in

Chapter 5, “Programming.”

Chapter 2: Site Preparation

This chapter describes the installation process including site considerations, operating

conditions, mounting options, and connections.

Physical Environment

The working range, storage, and transit environments are presented in the following

tables:

Working Range

Condition Range

Temperature 5°C to 45°C (41°F to 113°F)

Temperature Change 10°C (50°F) / Hour

Dew Point 26°C (78.8°F)

Humidity Range 10% to 90% (No Condensation)

Humidity Change 10% / hour

Barometric Pressure 105,000 Pa to 69000 Pa

Note: Condensation may occur when equipment is transferred from cold to warm

areas during shipment. The equipment design shall permit operation after flash

condensation has occurred, provided a drying out process has been accomplished, and

the equipment stabilized to the operating environment.

Extreme Power–On

For periods up to one hour (total 0.1% of life):

Condition Range

Temperature 0°C to 55°C (32°F to 131°F)

Temperature Change 15°C (59°F) / Hour

Humidity Range 5% to 90% RH

Barometric Pressure 105,000 Pa to 69000 Pa

2-7 Site Preparation

Storage Environment

For periods up to three months:

Condition Range

Temperature –10°C to 50°C (–4°F to 122°F)

Temperature Change 15°C (59°F) / Hour

Humidity 10% to 90% RH

Barometric Pressure 105,000 to 70,000 Pa

Transit Environment

For periods up to one week:

Condition Range

Temperature –40°C to 60°C (–40°F to 140°F)

Temperature Change 20°C (68°F) / Hour

Humidity 5% to 95% RH

Barometric Pressure 105,000 to 70,000 Pa

Site Preparation 2-8

Dimensions

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