NCR 5977-1001 User manual

Type
User manual

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User Guide
NCR RealPOS 5977 Customer Display
Release 1.0
BCC5-0000-5141
Issue D
The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in
the United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book. Please use the link below to send your comments.
EMail: FD230036@ncr.com
Copyright © 2014–2020
By NCR Corporation
Atlanta, GA U.S.A.
All Rights Reserved
i
Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Note: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
The NCR RealPOS 5977 Customer Display conforms to all applicable legal requirements.
To view the compliance statements see the NCR RealPOS Peripherals Safety and
Regulatory Statements (B005–0000–1701).
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are
live at all times when the power cord is connected. Therefore, disconnect the AC
power cord before opening the unit to install features or service this terminal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 Vac.
Peripheral Usage
This kiosk should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or peripheral damage.
ii
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.
iii
Out-of-Box Failures
During installation if there is an Out of Box failure, the defective component will be
replaced. The defective part number must be identified by trained service personnel. If
required, contact your Equipment Provider, NCR Customer Service or your Service
Provider to diagnose the failure to the component level. A replacement component can
be acquired by contacting the NCR Customer Satisfaction Hotline between the hours of
8AM and 5PM EST, Monday - Friday:
1-800-528-8658 (USA)
1-770-623-7400 (Internationally)
or
E-mail: CustomerSat.Retail@NCR.com
Please have the following information available:
1. NCR Order Number (Order # on label of box)
2. Product Model Number
3. Unit Serial Number
4. NCR part number of defective/missing/wrong component
5. Number of Units Staged/Installed
6. Organization Code
7. Shipping Address with Contact Name & Phone Number
iv
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
Improper or insufficient maintenance
Improper use or unauthorized modifications of the product.
Inadequate location or surroundings. Site installation must conform to guidelines
listed in this document, the NCR Workstation and Peripheral AC Wiring Guide, and the
NCR Ethernet Communications Wiring Guide.
For detailed warranty arrangements please consult your contract documents.
References
NCR RealPOS 5977 Customer Display Parts Identification Manual
(BCC5–0000-5142)
NCR RealPOS Peripherals Safety and Regulatory Statements (B005–0000–1701)
v
Table of Contents
Chapter 1: Product Overview
Introduction 1
Available Models 1
Hardware Features 2
Software Requirements for the NCR 5977 Hardware 4
Retail Platform Software 4
5977 Line Display 2x20 Utility 4
Service Support Utility 4
Character Sets 5
Chapter 2: Site Preparation
Physical Environment 6
Working Range 6
Extreme Power–On 6
Storage Environment 7
Transit Environment 7
Dimensions 8
Pole Dimensions 9
Base Plate Mounting Hole Dimensions 10
Electrical Environment 11
AC Power Requirements 11
DC Power Requirements 11
Operational Environment 11
System Configuration 11
Connector Pinouts 12
Cable Hole Dimensions 13
RS–232 Interface Cable (Com Power) 13
RS–232 DB9 13
RS–232 RJ50 13
RS–232 RJ12 14
USB + Power (12V) 14
USB Type A with Power Connector 14
vi
Stand Alone Power Adaptor 15
Chapter 3: Hardware Installation
Introduction 16
Cable Requirements 16
Power Supply Choices 16
Tool Needed 16
Installation Procedures 17
Using Cable Management Bracket 18
Using Strain Relief Bracket 22
Diagnostics 26
Microcontroller Test 26
External Memory Character Test 27
Display Test 27
Chapter 4: Hardware Service
Safety Requirements 28
Servicing the Display 29
Normal Operation 29
Troubleshooting Procedures 29
Servicing the 5977 Customer Display 29
Cleaning the Display 30
Chapter 5: NCR 5977 2x20 Display Programming
Host/Retail Display Command Interface 31
Character Scrolling Rate 31
Retail Display Commands 32
Reset Display 34
Erase Display 35
Invalid Command 35
Set Diagnostic State 35
Set Display State On 36
Set Low Power State On 36
Enable Cursor 37
Disable Cursor 37
Set Screen Save Blank 37
Set Screen Save Walk 38
Turn on Screen Save feature 38
vii
Disable Screen Save option 38
Enable Character Blink 39
Disable Character Blink 39
Move Cursor Left 39
Move Cursor Right 40
Move Cursor Up 40
Move Cursor Down 40
Move to Specified Position (or Set Cursor Position) 41
Query All Character Set Code Name 41
Brightness Adjustment (Default = 2) 42
Read Display ID Byte 42
Read Display ID String 43
Display ESC Character 43
Select Character Set n (Default = 1) 44
Character Sets 45
Code Page 858 (International) 46
Code Page 101 (Katakana) 56
Code Page 866 (Cyrillic) 66
Code Page 775 (Baltic) 76
Code Page 852 (Polish) 85
Code Page 853 (Multilingual Latin with symbol) 94
Chapter 6: NCR 5977 Graphical Display Programming
Host/Retail Display Command Interface 104
Retail Display Commands 105
Backspace 106
Horizontal Tab 106
Line Feed 106
Home 106
Clear Display 106
Carriage Return 107
Enable/Disable Cursor 107
Initialize Display 107
Set Font Size 108
Enable/Disable Double Byte Character Mode 108
Double Byte Code Page Select 109
Single Byte International Code Page Select 110
viii
Single Byte Code Page Select 111
Vertical Scroll 111
Horizontal Scroll 112
Overwrite Mode 112
Brightness Level Adjustment 113
Character Sets 114
Chapter 7: Retail Platform Software
Introduction 115
Retail Platform Software for Windows (RPSW) 115
Retail Platform Software for Linux (RPSL) 115
Installation Procedure 116
Downloading the Installer for Retail Platform Software 116
Installing the Retail Platform Software 117
Windows 117
Linux 117
Uninstalling the Retail Platform Software 129
Windows 129
Linux 129
Chapter 8: Software Utility
Introduction 130
Installation Procedure 131
Downloading the Installer 131
Installing the Software 132
Windows 132
Linux 133
Uninstalling the Software 134
Windows 134
Linux 134
Device Firmware 135
Downloading the Latest Firmware Version 135
ROM Flasher 136
Updating Device Firmware 136
Code Page Utility 139
Downloading the Code Page Input File 140
Generating Code Page 141
Adding Code Pages 144
ix
Chapter 9: Service Support Utility
Introduction 146
Rom Flasher and Service Support Utility 147
Installation Procedure 148
Downloading the Installer 148
Installing the Software 149
Windows 149
Linux 153
Uninstalling the Software 154
Windows 154
Linux 154
Control the Service 155
Stopping the Service 155
Windows 155
Linux 155
Running the Service 156
Windows 156
Linux 156
Using the Default Settings 157
Windows 157
Linux 157
Brightness Level Adjustment 158
Change the Brightness Level 158
Windows 158
Linux 158
Appendix A: NCR 5977 Migration Path
x
Revision Record
Issue Date Remarks
A
Feb 2017 First Issue
B
Dec 2017 Added 5977-2000 Graphical Customer Display
Removed RS232 Interface Cable (with Power
Connector)
Added Programming chapter for 5977
Graphical Customer Display
Added Migration Path information
C
Dec 2018 Added 5977–1001 2x20 Customer Display, Next
Gen White
D
Feb 2020 Added 5977 connector pinouts information
Chapter 1: Product Overview
Introduction
The NCR RealPOS 5977 is developed in conjunction with the Next Generation Touch
POS solutions. The NCR 5977 may either be a 2x20 or a Graphical customer display.
The NCR 5977 2x20 Customer Display is composed of 20 characters in each line, and
each character is composed of 7x9 dots. The NCR 5977 2x20 display uses ABN LCD
technology that provides a high contrast ratio (550:1), wide viewing angle, and high
luminance. It is pre–installed with the standard three–character sets and up to
seventeen additional sets, with each set holding 256 characters. These character sets are
stored in the Flash Memory with data retention of at least 10 years.
The NCR 5977 Graphical Customer Display is based on a VFD technology that consists
of 256x64 dot graphics or pixels. The display is designed to cater Far East Markets that
includes China, Japan, South Korea and any location that uses its native language and
cannot use the standard NCR 5977 2x20 display. Each of the NCR 5977 Graphical
display characters is composed of 8x16 dots (single byte) and 16x16 dots (double byte).
The Graphical display is pre–installed with ten standard single byte code pages and four
double byte code pages. Code pages are stored in the Flash Memory with data retention
of at least 10 years.
The NCR 5977 display is built in a slim, thin chassis and zero bezel but still maintains
the NCR’s strong reputation being retail hardened. It is powered through the terminal
using a customized +12 USB plus power or a +12 Powered RS232. All of the electronic
components for supporting both interfaces are populated in a single Printed Circuit
Board (PCB). Both interfaces are bi–directional.
The NCR 5977 display unit is used as a customer facing or operator facing interface for
various POS computer systems.
Available Models
Model Name Description
5977–1000 5977 2x20 Customer Display, Next Gen Black
5977–1001 5977 2x20 Customer Display, Next Gen White
5977–2000 5977 Graphical Customer Display, Next Gen Black
1-2 Product Overview
Hardware Features
5977–1000 5977–2000
Display 2x20 Character LCD Display
LCD Technology: Black Nematic
7x9 pixel characters
Minimum character height of
9.5mm
Maximum character height of
10.5mm
LED backlight with 120K hour
minimum backlight life at 40%
rated luminance
Adjustable Brightness between
200nits to 500 nits
Contrast Ratio of 550:1
256x64 Graphic Vacuum
Fluorescent Display (VFD)
5x7, 8x16, and 16x16 pixel
characters
Adjustable Brightness between
350 nits to 700 nits
Printed Circuit
Board
Built in microcontroller and serial flash memory
RS232 interface support
HID USB 2.0 interface support
Cabinet Spill proof and sealed
UV stable material
Available in Black
Hardened enclosure to withstand impact and vibration
Scratch resistant protective lens.
Interface Con-
nectors
Custom 16-pin connector for Powered RS232 interface
Custom 16-pin connector for USB+Power interface
Mounting
Options
Table Top Mount
Post Mount, 4–in. Post
Post Mount, 8–in. Post
Post Mount, 12–in. Post
Post Mount, 16–in. Post
Integrated Mount
Product Overview 1-3
5977–1000 5977–2000
Cables Custom Powered RS232 Cable
Custom USB +Power Cable
Non–Powered USB Cable with over-molded power sockets
1.3–m and 4–m cable length options
Clean (hidden) cable management
Character Sets
and Firmware
Remote Firmware and Character
Set Flashing
Pre-loaded with 3 character sets:
International 858 (default)
Katakana
Cyrillic
Pre-loaded with ten single–byte
character sets
CP437 (International)
Katakana
CP850 (Multilingual)
CP860 (Portuguese)
CP863 (Canadian French)
CP865 (Nordic)
CP1252 (Latin)
CP866 (Cyrillic)
CP852 (Latin 2)
CP858 (International)
Pre-loaded with four double–byte
character sets
JIS X0208 (Shift JIS, Japanese)
KSC5601-87 (Korean)
GB2312-80 (Simplified Chinese)
Big-5 (Traditional Chinese)
Others Optional +12VDC External Power Brick and cable attachment for non-
powered terminals.
1-4 Product Overview
Software Requirements for the NCR 5977 Hardware
The NCR5977 uses software applications that enable users to perform software updates
and configurations on the NCR5977 hardware device.
Retail Platform Software
NCR provides the Retail Platform Software (RPS) for Windows and Linux that includes
support for underlying architecture of the platform products like terminal
configurations, gold drives, peripherals, and so forth.
Note: For more information on download and installation procedures, refer to Chapter
6, Retail Platform Software.
5977 Line Display 2x20 Utility
Note: This section is not applicable to NCR 5977 Graphical displays.
Unlike the Retail Platform Software (RPS), the NCR5977 Software Utilities are specially
designed for the NCR5977. These utilities provide maintenance support to the software
functionalities of the NCR5977.
ROM Flasher—enables user to display and update the firmware version of the
NCR5977 device
Code Page Utility—enables user to load, add, and replace character sets in the
NCR5977 display
Unlike the ROM Flasher, the NCR5977 Code Page Utility is designed solely for the
NCR5977 2x20 LCD Line Display.
Note: For more information on these software utilities, refer to Chapter 7, “Software
Utility.”
Service Support Utility
Note: This section is not applicable to NCR 5977 Graphical displays.
The Service Support Utility configures the settings of the device firmware and code
pages that currently exist in the NCR5977 display. The configuration settings of the
device are automatically activated in the background upon terminal start–up. But you
can control the behavior of this utility by changing the settings through your user
interface.
Note: For more information on this software utility, refer to Chapter 8, Service
Support Utility.”
Product Overview 1-5
Character Sets
Support for 20 character sets
2 Mbit Flash Memory for support of not less than 20 character sets
NCR 5977 2x20 display— pre–installed with three standard character sets
NCR 5977 Graphical display pre–installed with ten standard single–byte character
sets and four double–byte character sets
Note: For more information on character sets, refer to the “Character Sets” section in
Chapter 5, “Programming.
Chapter 2: Site Preparation
This chapter describes the installation process including site considerations, operating
conditions, mounting options, and connections.
Physical Environment
The working range, storage, and transit environments are presented in the following
tables:
Working Range
Condition Range
Temperature 5°C to 45°C (41°F to 113°F)
Temperature Change 10°C (50°F) / Hour
Dew Point 26°C (78.8°F)
Humidity Range 10% to 90% (No Condensation)
Humidity Change 10% / hour
Barometric Pressure 105,000 Pa to 69000 Pa
Note: Condensation may occur when equipment is transferred from cold to warm
areas during shipment. The equipment design shall permit operation after flash
condensation has occurred, provided a drying out process has been accomplished, and
the equipment stabilized to the operating environment.
Extreme Power–On
For periods up to one hour (total 0.1% of life):
Condition Range
Temperature 0°C to 55°C (32°F to 131°F)
Temperature Change 15°C (59°F) / Hour
Humidity Range 5% to 90% RH
Barometric Pressure 105,000 Pa to 69000 Pa
2-7 Site Preparation
Storage Environment
For periods up to three months:
Condition Range
Temperature –10°C to 50°C (–4°F to 122°F)
Temperature Change 15°C (59°F) / Hour
Humidity 10% to 90% RH
Barometric Pressure 105,000 to 70,000 Pa
Transit Environment
For periods up to one week:
Condition Range
Temperature –40°C to 60°C (–40°F to 140°F)
Temperature Change 20°C (68°F) / Hour
Humidity 5% to 95% RH
Barometric Pressure 105,000 to 70,000 Pa
Site Preparation 2-8
Dimensions
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NCR 5977-1001 User manual

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