Vibe Complete,
Vibe Complete Charger
User Guide
2
Content
Intended use 5
Your hearing aids 7
How to use QR codes 8
What you’ll nd in the box 11
Get to know your hearing aids 12
Get to know your charger 13
Activate and charge your Vibe Complete before rst use 14
Turning on and off 14
Inserting and removing the hearing aids 15
How to change Sleeves 20
Charging 22
Turning on and off 23
Charge devices while on the go 24
3
Charging via electrical outlet 25
Check charging status 26
Low power indication 28
Charging tips 29
How often do I need to charge the hearing aids? 29
How long does charging take? 29
What happens if I forgot to charge? 30
Switch off the hearing aids for long term storage 30
Daily use 32
Adjusting the volume 32
Audio streaming with iPhone 32
Audio streaming with Android phone 33
Airplane mode for hearing aids 34
5
Please fully charge your hearing aids before using them for the
first time.
Intended use
The self-tting hearing aid is intended to amplify sound for individuals
18 years of age or older with perceived mild to moderate hearing
impairment. It is adjusted by the user to meet the user’s hearing needs
through software tools. The device is intended for direct-to-consumer
sale and use without the assistance of a hearing care professional.
The charger is intended to charge our specic hearing aids with built-in
power cells (lithium-ion rechargeable batteries).
The Vibe app is intended to support self-tting and ne-tuning of the
hearing aid.
6
NOTICE
XIt is necessary to use the Vibe app to set up the device.
XThe left and the right hearing aid are intended to be worn
together. They operate as a set.
CAUTION
Please read this user guide and the safety and maintenance
information thoroughly and completely to avoid damage and
injury.
7
Your hearing aids
A power cell (lithium-ion rechargeable battery) is permanently built into
your hearing aid. This enables easy charging with your charger.
The wireless functionality enables advanced audiological features and
synchronization between your two hearing aids.
Your hearing aids feature Bluetooth® Low Energy* technology allowing
for easy data exchange with your smartphone, and for seamless audio
streaming with your iPhone**.
* The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of
such marks by WS Audiology Denmark A/S is under license. Other trademarks and trade names
are those of their respective owners.
** iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other
countries.
8
How to use QR codes
Please download the Vibe App to personalize your hearing aids.
You will nd QR codes throughout the user guide. These QR codes will
help you to install the Vibe app or to view instructional videos.
9
Follow these simple steps to start using the QR codes in this guide:
1. Open the QR Code reader or smartphone camera on your phone.
2. Hold your device over the QR Code so that the QR code is clearly
visible within your smartphone’s screen.
3. The phone will automatically scan the QR code. When your
smartphone reads the QR code, a link will appear. Click the link to go
to the video.
Please note that not all smartphone readers work the same. Some may
require additional steps.
WARNING
In case you have any doubt whether this device is appropriate
for you, consult a licensed physician before using this device.
10
For adults 18 years and older with mild to moderate hearing loss.
WARNING
Contact your primary care provider before using this product if
you currently experience any of these conditions as it may not be
appropriate for you:
Xsevere hearing loss or deafness in at least one ear
Xa steep decline in hearing ability within the last 90 days in one
or both ears
Xactive discharge within the last 90 days
Xdizziness
Xa visible deformity of the ear
Xpain, or discomfort in the ear
Xsignicant ear wax accumulation
11
What you’ll nd in the box
Left and right hearing aid,
Sleeve S attachedSleeve S
attached.S
Charger + USB-Cable
Cleaning brush Cleaning cloth Sleeves
sizes XS, M, and L
12
Get to know your hearing aids
➐
➏
➊
➋
➍
➎
➌
➊ Sleeve
➋ Receiver
➌ Receiver cable
➍ Microphone openings
➎ Rocker switch (control, on/off switch)
➏ Side indicator
(red = right ear, blue = left ear) and
receiver connection
➐ Charging contacts
You can use the following standard Sleeves:
Sleeve closed (standard)
Sleeve vented (optional)
13
Get to know your charger
➊
➋
➏
➐
➑
➌
➍
➌
➎
➎
➍
➌
➊ Removable silicone lining
➋ Charging slots
➌ LEDs – hearing aids
➍ LED – charger
➎ Push button
➏ Power port
➐ USB power cable
➑ Power adapter
14
Activate and charge your Vibe Complete before rst
use
Turning on and o
XTurning on: Take the hearing aids out of the charger.
XTurning off: Place the hearing aids in the charger.
Clean and dry your hearing aids after usage. Read more in the Safety
and maintenance information.
15
Inserting and removing the hearing aids
Inserting a hearing aid:
XIdentify right and left
hearing aid so that you
insert it in the correct ear.
Letters R and L and
coloured markers indicate
the side:
R, red marker = right ear
B, blue marker = left ear
16
XTake care that the bend of the Sleeve is in line with the bend of the
receiver cable.
Correct:
Incorrect:
17
XHold the receiver cable at the bend closer to the ear piece.
XCarefully push the ear piece in the
ear canal ➊.
XTwist it slightly until it sits well.
Open and close your mouth to
avoid accumulation of air in the
ear canal.
XLift the hearing instrument
and slide it over the top of your
ear ➋.
➊
➋
NOTICE
XPush the device into the intended position, making sure there
is no discomfort/resistance.
18
Removing a hearing aid:
XLift the hearing aid and slide it
over the top of your ear ➊.
XGrip the receiver in the
ear canal with two ngers and
pull it carefully out ➋.
➊
➋
Do not pull the receiver cable.
19
WARNING
Risk of injury!
Always wear the hearing aid with a Sleeve.
XMake sure that the Sleeve is completely attached.
Take care that the Sleeve fully covers the retention ring of the
receiver.
XEnsure that only a single Sleeve is attached to each hearing
aid.
XIn the very rare case that the Sleeve gets stuck in the ear canal
and you cannot remove it yourself, please contact a physician.
XDo not insert the Sleeves in your ears without the hearing aid
attached.
20
Clean and dry your hearing aids after usage. Read more in the Safety
and maintenance information.
How to change Sleeves
The hearing aids come with the size S Sleeves pre-attached.
If you do not feel comfortable using this size, you can change the
Sleeves.
Please note that left and right ear sizes may differ.
Choose a smaller size if the hearing aid is pressing on your ear.
Choose a larger size if the hearing aid feels loose or makes whistling
noise.
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