Vibe Complete User guide

Vibe Complete,

Vibe Complete Charger

User Guide

2

Content

Intended use 5

Your hearing aids 7

How to use QR codes 8

What you’ll nd in the box 11

Get to know your hearing aids 12

Get to know your charger 13

Activate and charge your Vibe Complete before rst use 14

Turning on and off 14

Inserting and removing the hearing aids 15

How to change Sleeves 20

Charging 22

Turning on and off 23

Charge devices while on the go 24

3

Charging via electrical outlet 25

Check charging status 26

Low power indication 28

Charging tips 29

How often do I need to charge the hearing aids? 29

How long does charging take? 29

What happens if I forgot to charge? 30

Switch off the hearing aids for long term storage 30

Daily use 32

Adjusting the volume 32

Audio streaming with iPhone 32

Audio streaming with Android phone 33

Airplane mode for hearing aids 34

4

Troubleshooting for hearing aids and charger 35

Technical information 39

Country-specic information 42

USA and Canada 42

Australia and New Zealand 42

Conformance information for charger 43

5

Please fully charge your hearing aids before using them for the

first time.

Intended use

The self-tting hearing aid is intended to amplify sound for individuals

18 years of age or older with perceived mild to moderate hearing

impairment. It is adjusted by the user to meet the user’s hearing needs

through software tools. The device is intended for direct-to-consumer

sale and use without the assistance of a hearing care professional.

The charger is intended to charge our specic hearing aids with built-in

power cells (lithium-ion rechargeable batteries).

The Vibe app is intended to support self-tting and ne-tuning of the

hearing aid.

6

NOTICE

XIt is necessary to use the Vibe app to set up the device.

XThe left and the right hearing aid are intended to be worn

together. They operate as a set.

CAUTION

Please read this user guide and the safety and maintenance

information thoroughly and completely to avoid damage and

injury.

7

Your hearing aids

A power cell (lithium-ion rechargeable battery) is permanently built into

your hearing aid. This enables easy charging with your charger.

The wireless functionality enables advanced audiological features and

synchronization between your two hearing aids.

Your hearing aids feature Bluetooth® Low Energy* technology allowing

for easy data exchange with your smartphone, and for seamless audio

streaming with your iPhone**.

* The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of

such marks by WS Audiology Denmark A/S is under license. Other trademarks and trade names

are those of their respective owners.

** iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other

countries.

8

How to use QR codes

Please download the Vibe App to personalize your hearing aids.

You will nd QR codes throughout the user guide. These QR codes will

help you to install the Vibe app or to view instructional videos.

9

Follow these simple steps to start using the QR codes in this guide:

1. Open the QR Code reader or smartphone camera on your phone.

2. Hold your device over the QR Code so that the QR code is clearly

visible within your smartphone’s screen.

3. The phone will automatically scan the QR code. When your

smartphone reads the QR code, a link will appear. Click the link to go

to the video.

Please note that not all smartphone readers work the same. Some may

require additional steps.

WARNING

In case you have any doubt whether this device is appropriate

for you, consult a licensed physician before using this device.

10

For adults 18 years and older with mild to moderate hearing loss.

WARNING

Contact your primary care provider before using this product if

you currently experience any of these conditions as it may not be

appropriate for you:

Xsevere hearing loss or deafness in at least one ear

Xa steep decline in hearing ability within the last 90 days in one

or both ears

Xactive discharge within the last 90 days

Xdizziness

Xa visible deformity of the ear

Xpain, or discomfort in the ear

Xsignicant ear wax accumulation

11

What you’ll nd in the box

Left and right hearing aid,

Sleeve S attachedSleeve S

attached.S

Charger + USB-Cable

Cleaning brush Cleaning cloth Sleeves

sizes XS, M, and L

12

Get to know your hearing aids

➐

➏

➊

➋

➍

➎

➌

➊ Sleeve

➋ Receiver

➌ Receiver cable

➍ Microphone openings

➎ Rocker switch (control, on/off switch)

➏ Side indicator

(red = right ear, blue = left ear) and

receiver connection

➐ Charging contacts

You can use the following standard Sleeves:

Sleeve closed (standard)

Sleeve vented (optional)

13

Get to know your charger

➊

➋

➏

➐

➑

➌

➍

➌

➎

➍

➌

➊ Removable silicone lining

➋ Charging slots

➌ LEDs – hearing aids

➍ LED – charger

➎ Push button

➏ Power port

➐ USB power cable

➑ Power adapter

14

Activate and charge your Vibe Complete before rst

use

Turning on and o

XTurning on: Take the hearing aids out of the charger.

XTurning off: Place the hearing aids in the charger.

Clean and dry your hearing aids after usage. Read more in the Safety

and maintenance information.

15

Inserting and removing the hearing aids

Inserting a hearing aid:

XIdentify right and left

hearing aid so that you

insert it in the correct ear.

Letters R and L and

coloured markers indicate

the side:

R, red marker = right ear

B, blue marker = left ear

16

XTake care that the bend of the Sleeve is in line with the bend of the

receiver cable.

Correct:

Incorrect:

17

XHold the receiver cable at the bend closer to the ear piece.

XCarefully push the ear piece in the

ear canal ➊.

XTwist it slightly until it sits well.

Open and close your mouth to

avoid accumulation of air in the

ear canal.

XLift the hearing instrument

and slide it over the top of your

ear ➋.

➊

➋

NOTICE

XPush the device into the intended position, making sure there

is no discomfort/resistance.

18

Removing a hearing aid:

XLift the hearing aid and slide it

over the top of your ear ➊.

XGrip the receiver in the

ear canal with two ngers and

pull it carefully out ➋.

➊

➋

Do not pull the receiver cable.

19

WARNING

Risk of injury!

Always wear the hearing aid with a Sleeve.

XMake sure that the Sleeve is completely attached.

Take care that the Sleeve fully covers the retention ring of the

receiver.

XEnsure that only a single Sleeve is attached to each hearing

aid.

XIn the very rare case that the Sleeve gets stuck in the ear canal

and you cannot remove it yourself, please contact a physician.

XDo not insert the Sleeves in your ears without the hearing aid

attached.

20

Clean and dry your hearing aids after usage. Read more in the Safety

and maintenance information.

How to change Sleeves

The hearing aids come with the size S Sleeves pre-attached.

If you do not feel comfortable using this size, you can change the

Sleeves.

Please note that left and right ear sizes may differ.

Choose a smaller size if the hearing aid is pressing on your ear.

Choose a larger size if the hearing aid feels loose or makes whistling

noise.

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