Dell Wyse ThinOS R10L Administrator's Manual

Brand: Dell

Model: Wyse ThinOS R10L

Type: Administrator's Manual

This manual is also suitable for

Administrators Guide

Dell

Wyse ThinOS

Products: C10LE, D10D, D10DP, R10L, T10, T10D, V10LE

Issue: 011614

PN: 883682-08 Rev. AF

This manual and the software and firmware described in it are copyrighted. You may not reproduce, transmit,

transcribe, store in a retrieval system, or translate into any language or computer language, in any form or by

any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, any part of this

publication without express written permission.

End User License Agreement (“License”)

A copy of the End User License Agreement is included in the software and provided for your reference only.

The License at http://www.wyse.com/license as of the purchase date is the controlling licensing agreement. By

copying, using, or installing the software or the product, you agree to be bound by those terms.

Trademarks

The Dell, Wyse, and PocketCloud logos and Wyse and PocketCloud are trademarks of Dell Inc. Other product

names mentioned herein are for identification purposes only and may be trademarks and/or registered

trademarks of their respective companies. Specifications subject to change without notice.

Patents

This product and/or associated software are protected by copyright, international treaties, and various patents,

including the following U.S. patents: 6,836,885 and 5,918,039.

Restricted Rights Legend

You acknowledge that the Software is of U.S. origin. You agree to comply with all applicable international and

national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as

end-user, end-use and country destination restrictions issued by U.S. and other governments. For additional

information on exporting the Software, see http://www.microsoft.com/exporting.

Ordering Information

For availability, pricing, and ordering information in the United States and Canada, call 1-800-438-9973 or visit

us at Dell.com. In all other countries, contact your sales representative.

FCC Statement

This equipment has been tested and found to comply with the limits for either Class A or Class B digital

devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Shielded interconnect cables and shielded AC power cable must be employed with this equipment to insure

compliance with the pertinent RF emission limits governing this device. Changes or modifications not

expressly approved by the system’s manufacturer could void the user’s authority to operate the equipment.

CAUTION: Modifications made to the product, unless expressly approved by Dell Inc, could void the user’s

authority to operate the equipment.

Regulatory Compliance for Wyse Thin Clients

Basic EMC and Safety Requirements

Wyse thin clients are compliant with the regulatory requirements in the regions listed below.

U.S.A. - FCC Part 15 (class B), cUL 60950

Canada - IC ICES-003, CAN/CSA-C22 No. 60950

Europe - EN 55022 (class B), EN 55024

Canadian DOC Notices

Class A - This digital apparatus does not exceed the Class A limits for radio noise emissions from digital

apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux

appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le

Ministère des Communications du Canada.

Class B - This digital apparatus does not exceed the Class B limits for radio noise emissions from digital

apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux

appareils numériques de la classe B prescrites dans le Réglement sur le brouillage radioélectrique édicté par le

Ministère des Communications du Canada.

Wireless Usage and Requirements

Radio transmitting type devices (RF module) are present in models with the wireless option. These devices

operate in the 2.4 GHz band (i.e. 802.11 A/B/G/N & Bluetooth).

As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body, for use of a

wireless device near the body (this does not include extremities) is typical. This device should be used more

than 20 cm (8 inches) from the body when wireless devices are on and transmitting.

Some circumstances require restrictions on wireless devices. Examples of common restrictions include:

• When in environments where you are uncertain of the sanction to use wireless devices, ask the applicable

authority for authorization prior to use or turning on the wireless device.

• Every country has different restrictions on the use of wireless devices. Since your system is equipped with

a wireless device, when traveling between countries with your system, check with the local Radio Approval

authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination

country.

• Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless

device will void the authorization to use it. Please contact the manufacturer for service.

Device Power Supply

Use only the external power supply that comes with your thin client. For power and voltage ratings, see the

serial number label or regulatory label on your device. For power adapter replacement, contact your Service

Representative. For proper replacement compare the labels on both mobile thin client and power adapter to

ensure that their voltages match.

WARNING: Use of any other power adapter may damage your mobile thin client or the power adapter. The

damage caused by an improper power adapter is not covered by warranty.

Battery Information

Models Cx0, Dx0D, Rx0L, T10, and VX0 contain an internal button cell battery replaceable by Dell or one of our

Authorized Service Centers. For service, visit http://www.wyse.com/support/authorized-service-centers.

WARNING: There is a risk of explosion if the battery is replaced by an incorrect type. Always dispose of used

batteries according to the instructions accompanying the battery.

Perchlorate Materials - Special Handling May Be Required under California Code of Regulations, title 22. (Only

required within the U.S.A.)

This page intentionally blank.

Contents

1 Introduction 1

About this Guide 2

Finding the Information You Need in this Guide 2

Dell Technical Support 2

Related Documentation and Services

Fact Sheets containing the features of hardware products are available on the Dell Web

site. Go to http://www.wyse.com/products and use the Cloud clients tab to locate and

download the Fact Sheet for your hardware product.

Sample User INI files are intended for administrators of thin clients running ThinOS.

These files are available from the Dell Web site (go to

http://www.wyse.com/manuals, search for sample.ini, click the reference guide link, and

then click the sample ini link to open and use the file download dialog box to save the

compressed file to a folder you want). These sample files are annotated to allow you to

use them as a “starter set” (that you can modify for your users needs) to quickly get

your file server up and running. For information on using the sample files, refer to the

Reference Guide: Wyse ThinOS

INI Files.

Reference Guide: Wyse ThinOS

INI Files is intended for administrators of thin clients

running ThinOS. It provides the detailed information you need to help you understand

and use the ThinOS INI files. It contains information on the different ThinOS INI files

you can use and the rules for constructing the files. It also provides the parameter

details you need (with working examples) to get the most out of your ThinOS INI files.

In addition, this guide also includes an appendix that contains all of the supported

connect options you can use for ICA and RDP connections. It is available at: http://

www.wyse.com/manuals.

Wyse Cloud Software is available on the Dell Web site at:

http://www.wyse.com/products/software.

Dell Online Community

Dell maintains an online community where users of our products can seek and

exchange information on user forums. Visit the Online Community forums at:

http://community.wyse.com/forum.

2 Getting Started: Quickly Learning

the Basics

Use the following information to quickly learn the basics and get started using your

thin client:

• "Connecting to a Remote Server"

• "Using Your Desktop"

• "Configuring Thin Client Settings and Connection Settings"

• "Connecting to a Printer"

• "Connecting to a Monitor"

• "Locking the Thin Client"

• "Signing Off and Shutting Down"

• "Additional Getting Started Details"

TIP: ThinOS is designed to be centrally managed and configured using INI files (to

automatically push updates and any desired default configuration to all supported thin

clients in your environment - see "Central Configuration: Automating Updates and

Configurations").

If no INI files are detected, you can use local dialog boxes (on each thin client) to make

available configurations. ThinOS will save many of these locally configured settings

(common settings such as resolution, mouse, keyboard, and so on) to persist after

reboot. However, once INI files are detected, rebooting causes ThinOS to become

stateless (ignoring locally configured settings after a reboot) and the settings contained

in the INI file will be used.

4 Chapter 2

Connecting to a Remote Server

TIP: On your initial connection to central configuration it is recommended that you

connect using a “wired connection” (plug in the network-connected ethernet cable to

your thin client before starting the thin client) to obtain the configurations desired by

the administrator. This “wired connection” will also provide any wireless configurations

provided by the administrator through the INI files.

If you must initially connect to central configuration through wireless, use the Wireless

tab in the Network Setup dialog box to enter the SSID and encryption configurations

required/set up by the network administrator (see "Network Setup").

Central Configuration - If you are set up for automatic detection (using INI files - see

Reference Guide: Wyse ThinOS

INI Files), your thin client will automatically detect

and connect to the configured remote services during the boot-up process. Simply

press the power button to turn on your thin client to see the Login dialog box. Enter

your User name, Password, and Domain, and then click Login. After authentication is

successful, your available connections are presented for use.

TIP: Although the thin client will default to the Classic Desktop for INI backward

compatibility, you can configure the thin client to display the Zero Desktop by using the

SysMode=VDI parameter in the INI files or by selecting the desktop option in a dialog

box (see "Using Your Desktop").

Manual Connection - If you are not yet set up for central configuration, you will see

the Zero Toolbar, where you can configure the initial server connection you want using

the Remote Connections dialog box before you can log in. See "Manual Connection

Procedures."

You only need to complete this manual configuration once (or after reboot to factory

defaults). After the thin client “knows” the location of your server, it automatically

connects to the server for login when you start the thin client in the future. After you

confirm your environment is ready for deployment, you can create INI files for central

configuration.

Getting Started: Quickly Learning the Basics 5

Manual Connection Procedures

1. Click the System Settings icon on the Zero Toolbar to

open the System Settings menu, and then click Remote

Connections to open the Remote Connections dialog

box.

2. Use the Broker Setup tab of the Remote Connections

dialog box to configure one of the following

connections:

• ICA or RDP connection (select None, select ICA or

RDP, click Configure Connection, and then follow

the wizard).

• A specific broker server connection (select

Microsoft, Citrix Xen, Dell vWorkspace, VMware

View, or Other and then enter the IP Address for the

server in the Broker Server box).

Note: For more details, see "Remote Connections."

3. Click OK, and then restart the thin client (click the

Shutdown icon on the Zero Toolbar to open and use

the Shutdown dialog box to restart the thin client).

(If You Configured an ICA or RDP Connection) After

thin client restart, click the Home icon on the Zero

Toolbar to open the list of available connections, click

the ICA or RDP connection you created, and then log

in.

(If You Configured a Specific Broker Server Connection)

After thin client restart, the Login dialog box appears

for your server.

Enter the User name, Password, and Domain and click

After authentication is successful, your Zero Toolbar is

presented with your assigned connections defined by

the broker server.

6 Chapter 2

Using Your Desktop

What you see after logging on to the server depends on the administrator

configurations.

In any desktop case, you can select the desktop option you want (Classic Desktop or

Zero Desktop) and create the connections you need using the Visual Experience tab on

the Remote Connections dialog box (see "Remote Connections").

To open the Remote Connections dialog box, do one of the following:

• Classic Desktop - Click User Name (User Name is the user who is logged-on and is

located at the bottom-left side of the taskbar), and then select System Setup >

Remote Connections.

• Zero Desktop - Click the System Settings icon on the Zero Toolbar, and then select

Remote Connections.

Users with a Classic Desktop - will see the classic ThinOS

desktop with full taskbar, desktop, and Connect Manager

familiar to ThinOS users. This option is the default

out-of-the-box experience and is recommended for

terminal server environments with published applications

and for backward compatibility with ThinOS 6.x versions.

For more information on using the Classic Desktop, see

"Classic Desktop Features."

Users with a Zero Desktop - will see the Zero Desktop

with the Zero Toolbar showing the assigned list of

connections from which to select. This option is

recommended for VDI and any full-screen only

connections.

For more information on using the Zero Desktop, see "Zero

Desktop Features."

Getting Started: Quickly Learning the Basics 7

Configuring Thin Client Settings and Connection Settings

While the use of INI files is recommended to configure thin client settings and

connection settings available to users (see "How to Set Up Automatic Updates and

Configurations"), you can use dialog boxes on a thin client to:

• Set up your thin client hardware, look and feel, and system settings (see

"Configuring Thin Client Settings Locally").

• Configure connection settings (see "Configuring Connection Settings Locally").

Connecting to a Printer

To connect a parallel printer to your thin client through a USB port, you will need a

USB-to-printer adapter cable (not included). Before use, you may need to install the

driver for the printer by following the printer driver installation instructions. For

information on connecting to printers, refer to "Printer."

Connecting to a Monitor

Depending on your thin client model, connections to monitors can be made using

either a VGA (analog) monitor port, a DVI (digital) monitor port, or a DisplayPort (digital)

and the proper Dell monitor cables/splitters/adapters. For information on configuring

dual display settings, see "Display."

TIP: For dual-monitor supported thin clients using a DVI to DVI/VGA splitter, the VGA

monitor will be the primary monitor. For dual-monitor supported thin clients using a

DisplayPort, the DisplayPort monitor will be the primary monitor.

Locking the Thin Client

To help ensure that no one else can access your private information without

permission, ThinOS allows you to lock your thin client so that credentials are required

to unlock and use the thin client after you do one of the following:

• Unplug a signed-on smart card - If an administrator has set SCRemovalBehavior=1

for the Signing parameter in the INI files and you unplug the smart card that you

used to sign on to the thin client, then the thin client will lock. To unlock the thin

client for use, you must use the same smart card and your correct PIN. Note that

removing a signed-on smart card can also cause the thin client to log-off, if an

administrator has set the INI files to do so (in this case you must sign-on as usual to

use the thin client).

• Use LockTerminal from the Shortcut Menu and Shutdown dialog box - On the

Classic Desktop, click on the desktop and select Lock Terminal, or use the

Shutdown dialog box (see "Classic Desktop Features"). On the Zero Desktop, use the

Shutdown dialog box (see "Signing Off and Shutting Down"). To open the thin client

for use, you must use your correct password.

• Use the screen saver - If an administrator has set LockTerminal=2 for the

ScreenSaver parameter in the INI files and you use the screen saver, then the thin

client will lock. To open the thin client for use, you must use your correct password.

8 Chapter 2

Signing Off and Shutting Down

Use the Shutdown dialog box to select the available option you want:

• Classic Desktop - Click Shutdown in the Connect Manager or Desktop Menu.

• Zero Desktop - Click the Shutdown icon on the Zero Toolbar.

TIP: You can also configure automatic behavior after all desktop sessions are closed by

using the Remote Connections dialog box (see "Remote Connections") or the

AutoSignoff parameter in a wnos.ini file (see "Central Configuration: Automating

Updates and Configurations").

TIP: You can also display the Shutdown dialog box from the Login dialog box by

pressing Ctrl+Alt+Delete.

Use the following guidelines (depending on user privilege, some options may not be

available for use):

Table 1 Shutdown dialog box options

Option What It Does

Sign-off from account Allows you to sign off from the current open account (the

Lock Terminal Locks the thin client from use until you log in again.

Shutdown the system Turns off the thin client.

Restart the system Logs off the user account (the Login dialog box appears

after the thin client restarts).

Reset the system

setting to factory

default

Appears for high-privileged users/administrators only. This

option allows you to reset the thin client to factory

defaults (see "Resetting to Factory Defaults Using

Shutdown Reset").

Getting Started: Quickly Learning the Basics 9

Additional Getting Started Details

This section includes additional details on the following:

• "Zero Desktop Features"

• "Classic Desktop Features"

• "Login Dialog Box Features"

• "Accessing System Information"

Zero Desktop Features

This section includes information on:

• "Zero Interactive Desktop Guidelines"

• "Zero Toolbar"

• "List of Connections"

Zero Interactive Desktop Guidelines

The Zero Desktop has a default background with the Zero Toolbar at the left of the

screen. Table 2 lists Zero Desktop available shortcuts.

CAUTION: You can copy and paste between application sessions and between

sessions and the desktop, however, this function depends on session server

configurations.

TIP: In addition to the standard two-button mouse, the thin client supports a Microsoft

Wheel Mouse (used for scrolling). Other similar types of a wheel mouse may or may

not work.

To switch the left and right buttons, use the Peripherals dialog box (see "Peripherals").

Table 2 Zero Desktop Shortcut Keys

Action Press

Display the Zero Toolbar Ctrl+Alt+UpArrow

Open a selection box for toggling

between the desktop and currently-active

connections

Ctrl+Alt+DownArrow

Lock the thin client Ctrl+Alt+LeftArrow

Ctrl+Alt+RightArrow

Keyboard shortcuts to menu commands Left-Alt+UnderlinedLetter

NOTE: Right-Alt+UnderlinedLetter

combination is not currently supported

Capture the full desktop to the clipboard Print Screen

Capture the active window to the

clipboard

Alt+PrintScreen

10 Chapter 2

Zero Toolbar

The Zero Toolbar usually appears at the left edge of the Zero Desktop. However,

depending on administrator configurations, the toolbar can be removed or hidden

(shown only when a user moves the mouse pointer over the left edge of the desktop

screen).

TIP: Administrators can configure the toolbar settings using either a dialog box (see

"Remote Connections") or the SysMode parameter in the wnos.ini file (see Reference

Guide: Wyse ThinOS

INI Files).

TIP: If configured to display (by an administrator), the current date and time are shown

on the Zero Toolbar. The thin client is capable of synchronizing its clock to time

provided by a Simple Network Time Protocol (SNTP) server.

Table 3 Toolbar icons

Icon What It Does

Home Opens the list of available connections (see "List of

Connections").

System Information Displays thin client system information (see "Accessing

System Information").

System Settings Opens the System Settings menu to configure thin client

system settings and perform diagnostics (see "Configuring

Connection Settings Locally," "Configuring Thin Client

Settings Locally," and "Central Configuration: Automating

Updates and Configurations").

Shutdown Terminal Click the Shutdown Terminal icon to use the Shutdown

options available on the thin client (see "Signing Off and

Shutting Down"). Note that the Shutdown Terminal icon

does not display on the toolbar when using the Admin

Mode button to configure system settings.

Getting Started: Quickly Learning the Basics 11

List of Connections

On the Zero Toolbar, you can click the Home icon to open your list of assigned

connections (in some cases the list may contain only default connections).

Use the following guidelines (depending on user privilege level, some options may not

be available for use):

Table 4 Connection Options

Option What It Does

Name of the

connection

Opens the connection you want to use (all open

connections display a blue icon to the left of the

connection name in the list).

Restart icon Restarts the connection (useful when a connection is not

functioning properly or you need to reboot the

connection).

Quick Disconnect

icon

Closes the connection (the Close icon is grayed out for

connections that are not open).

Edit icon Opens the Connection Settings dialog box (see

"Advanced Details on Configuring ICA and RDP

Connections") to change the connection options

(depending on user privilege level, editing options may

not be available for use).

Configuring Global

Connection Settings

If you do not use INI files to provide global connection

settings, you can click Global Connection Settings to

open and use the Global Connection Settings dialog box

to configure settings that affect all of the connection in the

list (see "Global Connection Settings").

12 Chapter 2

Classic Desktop Features

This section includes information on:

• "Classic Interactive Desktop Guidelines"

• "Shortcut Menu"

• "Desktop Menu"

• "Connect Manager"

Classic Interactive Desktop Guidelines

The Classic Desktop has a Wyse default background with a horizontal taskbar at the

bottom of the screen.

Use the following guidelines:

• Icons representing available server connections and published applications are

displayed on the background. Hovering the mouse pointer over an icon pops-up

information about the connection. Right-clicking on an icon opens a Connection

Settings dialog box which displays additional information about the connection.

The number of icons that can be displayed on the desktop depends on the desktop

resolution and administrator configuration.

• A server connection/published application can be opened by double-clicking a

desktop icon or a user can navigate to the desktop icon they want by using tab key

and pressing Enter to initiate the connection.

• Right-clicking on the desktop provides a Shortcut Menu (see "Shortcut Menu").

• Clicking the User Name (User Name is the user who is logged-on and is located at

the bottom-left side of the taskbar), or clicking on the desktop, opens the Desktop

Menu (see "Desktop Menu").

TIP: If configured to display (by an administrator), the volume control is displayed in

the right corner of the taskbar and the current time and date are shown when the

cursor is placed on the time; the thin client is capable of synchronizing its clock to time

provided by a Simple Network Time Protocol (SNTP) server.

Table 5 lists Classic Desktop available shortcuts.

Table 5 Classic Desktop Shortcut Keys

Action Press

Toggle between window display

modes

Ctrl+Alt+UpArrow

Open a selection box for toggling

between the desktop, Connect

Manager, and currently-active

connections

Ctrl+Alt+DownArrow

Lock the thin client Ctrl+Alt+LeftArrow

Ctrl+Alt+RightArrow

Keyboard shortcuts to menu

commands

Left-Alt+UnderlinedLetter

NOTE: Right-Alt+UnderlinedLetter

combination is not currently supported

Capture a full desktop Print Screen

Capture the active window Alt+PrintScreen

Getting Started: Quickly Learning the Basics 13

CAUTION: You can copy and paste between application sessions and between

sessions and the desktop, however, this function depends on session server

configurations.

TIP: In addition to the standard two-button mouse, the thin client supports a Microsoft

Wheel Mouse (used for scrolling). Other similar types of a wheel mouse may or may

not work.

To switch the left and right buttons, use the System Preference dialog box (see "System

Preferences").

Shortcut Menu

Right-clicking on the desktop provides a Shortcut Menu with the following options:

• Administrator Mode - Allows administrators to configure various settings locally on

thin client.

• Hide all windows - Brings the full desktop to the foreground.

• Copy to clipboard - Copies an image of the full screen, current window, or event

log to the clipboard. The clipboard contents can then be pasted to an ICA or an RDP

session.

• Purge clipboard - Discards the contents of the clipboard in order to free up

memory.

• Lock Terminal - Puts the thin client in a locked state if the user has signed on to the

system with a password. The thin client can only be unlocked using the same

password.

• Group Sessions - Enables you to open more than three ICA or three RDP or three

ICA seamless sessions. The sessions will be displayed as a group on the taskbar.

• Write Event Log to USB - Writes the event log of the thin client to the last

connected USB device (see also "System Tools").

• Network Capture to USB - Captures network traces to the last connected USB

device (see also "System Tools").

• Trace Action - Captures (capture option) or plays back (playback option) the

network traces (see also "System Tools").

• Delay on Trace - Enables a time delay on traces (see also "System Tools").

• Trace to/from USB - Enables the capture of network information (a network trace of

all traffic coming in and out of the thin client) to a USB drive that is inserted into the

thin client (see also "System Tools").

14 Chapter 2

Desktop Menu

Clicking the User Name (User Name is the user who is logged-on and is located at the

bottom-left side of the taskbar), or clicking on the desktop, opens the Desktop Menu

with the following options (for High-privileged and Low-privileged users only):

• System Setup - Provides access to the following local system setup dialog boxes:

• Network Setup - Allows selection of DHCP or manual entry of network settings,

as well as entry of locations of servers essential to thin client operation. This

menu selection is disabled for Low-privileged users. See "Network Setup."

• Remote Connections - Allows you to configure thin client network connections

including ICA, RDP, Citrix Xen, VMware View, and other broker server

connections. See "Remote Connections."

• Central Configuration - Allows you to configure thin client central connection

settings such as file server and optional WDM server settings. See "Central

Configuration."

• WAN Setup - Allows you to configure thin client WAN.

• System Preference - Allows user selection of thin client parameters that are a

matter of personal preference. See "System Preferences."

• Display - Allows you to configure the monitor resolution and refresh rate. See

"Display."

• Peripherals - Allows you to select the peripherals settings such as keyboard,

mouse, volume, and touch screen settings. See "Peripherals."

• Printer - Allows configuration of network printers and local printers that are

connected to the thin client. See "Printer."

• System Information - Provides thin client system information. See "Accessing

System Information."

• Applications - Contains a submenu of all locally configured applications and is

populated with published applications when a user is signed on using either PNLite

or PNAgent.

• Network Test - Opens a submenu from which the Ping and Trace Route tools can

be used to check the integrity of the network connection. See "Using Ping" and

"Using Trace Route."

• System Tools - Opens a submenu from which the wnos.ini and user.ini windows

can be opened to view the contents of the files. See "System Tools."

• Shutdown - Opens the Sign-off/Shutdown/Shutdown/Restart the System dialog

box. See "Signing Off and Shutting Down."

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