Alcatel-Lucent OmniTouch 8600 Quick start guide

Brand: Alcatel-Lucent

Model: OmniTouch 8600

Type: Quick start guide

My Instant Communicator

Simplifying Enterprise Communications

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Alcatel-Lucent OmniTouch 8600

Telephony

services

Collaboration

services

Messaging

services

One number

services

Simplify enterprise communications

With the increasing number and variety of communications

options available today and the sheer volume of interactions

these options enable, maintaining the ﬂow of enterprise

communications is a complex task for end users.

While voice mail, e-mail, video mail, audio conferencing,

web conferencing, short message service (SMS), instant

messaging (IM), and basic fax and telephony services allow

users to stay connected, managing all these services is

often complicated.

Alcatel-Lucent simpliﬁes enterprise communications

Figure 1. User-centric, unified communications with My Instant Communicator

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with the OmniTouch™ 8600 My Instant Communicator.

Alcatel-Lucent OmniTouch 8600 My Instant Communicator

INTEGRATE ALL COMMUNICATIONS

My Instant Communicator is the world’s first multimedia,

multisession, unified communications product to provide

an integrated user experience across all communications

options and across all devices. It combines voice, video

and data services with media blending capabilities

through a single, intuitive user interface.

As part of the Alcatel-Lucent Unified Communications

suite of next-generation, IP-based applications for

enterprises, My Instant Communicator transforms

enterprise communications. End users benefit from

real-time, unified communications, a consistent user

experience and complete control over their communi-

cations. They can tailor and manage calls, messages,

directories, collaborative work tools and information

from any location, using any device.

In addition to helping users manage incoming and

outgoing calls, My Instant Communicator also provides

a snapshot of all activity — call backs, new voice mail,

missed calls, and faxes — in a single window.

The result is simplified, integrated management of all

communications, including voice and video calls, instant

messages and multimedia collaboration applications.

To further enhance the user-centric experience,

My Instant Communicator offers a choice of interface

options that allow users to adapt the unified

communications experience to their preferences.

Figure 2. Non-intrusive notifications of communications activity

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Alcatel-Lucent OmniTouch 8600 My Instant Communicator

WORK SMARTER, WORK FASTER

My Instant Communicator allows users to leverage the

power of unified communications through five main

communications functions:

• Messaging services, such as voice mail, fax and e-mail

accessible through a Microsoft

Outlook

messaging

software or IBM

Lotus Notes

mailbox

• Telephony services, available through a user’s preferred

collaboration software, such as IBM Sametime

software

• One number services, through call routing and call

screening interfaces

• Collaboration services, such as IM and peer-to-peer

video, through a voice over IP (VoIP) channel and

point-to-point video communication

• Presence services, through telephony and IM presence

information

By unifying these services and providing access to them

through a single user interface on any device, My Instant

Communicator allows end users to work smarter and

faster. That’s because it enables end users to:

• Easily manage incoming and outgoing communications

(for example, voice calls, instant messages, conference

calls, video calls).

• Easily access new events and notifications (for example,

new voice mail, missed calls, new fax)

• Quickly route incoming calls to advanced communi-

cation applications for enhanced features and controls

(for example, web softphone, routing assistant,

collaboration services, call logging)

• Quickly set preferred phone, presence status, and options

YOU’VE GOT TOAST!

With My Instant Communicator, enterprise end users can

manage incoming and outgoing communications through

an intuitive user interface that is common to all devices,

including Alcatel-Lucent IP Touch™ phones, PCs and

Pocket PCs powered by Windows Mobile

software.

As shown in Figure 3, incoming calls are managed through

non-intrusive “toast” desktop alert windows that let end

users see a caller’s identity. The “toast” window allows

end users to respond to incoming communications with

multiple media.

For example:

• An incoming voice call can be immediately diverted

to a business phone (wireline or mobile), a personal

phone, IM, e-mail or to voice mail.

• E-mail, faxes and voice mail can be accessed through

e-mail clients.

For advanced voice communications, end users can also

take advantage of softphone capabilities.

Figure 3. My Instant Communicator “toast” desktop alert windows

Incoming voice call New instant message A scheduled conference is starting

A person joins the conference A contact signs in

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Alcatel-Lucent OmniTouch 8600 My Instant Communicator

ENABLE MORE EFFICIENT COMMUNICATIONS

For optimal efficiency, My Instant Communicator offers

Universal Directory Access through integration with

standard corporate directory applications such as

Lightweight Directory Access Protocol (LDAP) and Active

Directory. This allows users to organize colleagues by

name, by number or by skill, for example.

When a contact is selected, all the communications

options for that person are displayed (e-mail, voice mail,

voice call, video call, IM, add to buddy list, and so on)

and contact can be initiated with the click of a button.

End users are connected with the right person using the

most appropriate method of communications. Gone are

the days of trial and error contact attempts.

Figure 4. “Call by” capabilities for more efficient communications

TAILOR UNIFIED COMMUNICATIONS

FOR YOUR ENTERPRISE

Alcatel-Lucent offers a variety of options that allow you

to tailor My Instant Communicator for your enterprise’s

unique communication processes and infrastructure.

Telephony, one number and messaging services options:

• Alcatel-Lucent 4635/4645 Voice Messaging System (VMS)

or voice-mail ports compliant with Voice extensible

Markup Language (VxML)

• Text-to-speech ports (10 languages available)

• Fax server ports and users for embedded fax option

• Alcatel-Lucent 4980 Softphone (desktop feature-rich

telephony client running on the Windows

operating

system)

• Voice encryption through software-based media

encryption for IP softphones

Collaboration services options:

• Audio conferencing ports

• Data conferencing ports (features desktop- and

application-sharing and web presentations)

• Video conferencing enabler to control third-party

video bridges and room systems

Infrastructure options:

• High-availability mode (server redundancy)

• Multisite topology (centralized Alcatel-Lucent unified

communications solution on an Alcatel-Lucent

OmniPCX™ Enterprise Communication Server network)

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Alcatel-Lucent OmniTouch 8600 My Instant Communicator

Webcam

Fixed Phone

Soft Phone

Pocket PC

WebcamFax

Fixed Phone

✔

OFF

✗

✔

Mrs. Vega

Ofﬁce Worker

Mr. Carlson

Executive

Please send me

the order summary

as soon as possible!

You’ll have it

in 10 minutes

DECT Phone

✔

cam

✔

ed Ph

✔

Figure 5. User profiles in action

INTEGRATE WITH OTHER VENDORS’ PRODUCTS

My Instant Communicator allows for further customiza-

tion through integration with other vendors’ desktops.

Microsoft desktop integration:

• Telephony, messaging and one number services can be

provided within Microsoft Outlook messaging software.

• Audio conferencing and telephony services can be

provided within Microsoft Office

Communicator.

IBM desktop integration:

• Telephony, messaging and one number services can

be provided within IBM Lotus Notes.

• One number services and audio conferencing and

telephony services can be provided within IBM

Sametime software.

DELIVER THE RIGHT TOOLS

TO THE RIGHT EMPLOYEES

To help you meet the needs of the various groups within

your workforce, My Instant Communicator allows you to

select individual capabilities based on the communication

requirements of five key user profiles.

User profiles address each role’s requirements for

telephony services, mobility, collaboration, unified

communications, and devices, and help you tailor a

communications package for each profile. In this way,

you can match your employees’ evolving needs with the

communication capabilities that will provide increased

efficiency and productivity.

As a result, you can easily adjust your communications

solutions to fit the needs of an entire user category,

rather than attempting to select product and features on

a department or individual employee basis. For example,

in Figure 5, Mr. Carlson uses the devices and applications

in the communications package assigned to executives

while Mrs. Vega benefits from the office worker package.

They both have the flexibility and the communications

capabilities they need. In this case, when Mr. Carlson calls

Mrs. Vega from his softphone, she accepts the call on her

wireless DECT phone.

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Alcatel-Lucent OmniTouch 8600 My Instant Communicator

Partner with the enterprise communications expert

As a global provider of enterprise communication

solutions, Alcatel-Lucent makes unified communications

easy. That’s because we understand enterprise communi-

cations requirements and have the solutions and services

required to tailor My Instant Communicator solution for

your unique environment.

As a proven telecom partner, we bring our extensive

experience in delivering multivendor, multitechnology

solutions to organizations like yours in more than

130 countries. For more information, please visit the

Alcatel-Lucent web site at www.alcatel-lucent.com.

TAKE ADVANTAGE OF

OUR PARTNER RELATIONSHIPS

A worldwide network of Business Partners, accredited

through a demanding Business Partner Program, is ready

to help you. They will install My Instant Communicator,

fine-tune its operation and maintain it. They will also

provide training so you can make the most of your new

application.

These experts take the time to listen to your needs and

define a customized solution for your organization. Most

importantly, our Business Partners work with you to

ensure a smooth transition, and to be sure that your

Alcatel-Lucent solution evolves with your business growth

and maintains peak performance.

To ensure your communication solution is geared for

success, Alcatel-Lucent also allows you to capitalize on

our strategic alliances with systems integrators, hardware

vendors and independent software vendors around the

world. For more information, please go to the Alcatel-

Lucent Application Partner web site at

www.applicationpartner.alcatel-lucent.com.

SERVICES TO SUPPORT YOU

EVERY STEP OF THE WAY

The hardest part of any deployment is making sure all

the pieces work together as intended. Alcatel-Lucent

and its network of Business Partners provide a full range

of services that ensure long-term success throughout the

full life cycle of your unified communications solution.

Our highly experienced professionals provide customized

services from audit and design, through integration and

deployment, to maintenance and operations. Our services

include:

• Life cycle services to prevent transition losses keep your

communications running and help reduce operation

and maintenance costs

• Software support services with 24/7 hotline support

|and unlimited software updates

• Out-of-the-box solutions to minimize installation

and integration costs

• Outsourcing services that feature a single point of

contact for simplified communications, a welcome desk,

a service desk, a helpdesk and a network operations

center that is available 24/7/365

INDUSTRY RECOGNITION

by Bern Elliot, 20 August 2007*

the Middle East and Africa, 2007”, by Steve Blood, 10 August 2007*

2007”, by Geoff Johnson, 30 August 2007*

2007”, by Geoff Johnson and Drew Kraus, 12 September 2007*

* Magic Quadrant Disclaimer

These Magic Quadrants are copyrighted 2007 by Gartner, Inc. and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s

analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise

technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all

warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Applications

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Colombes - France - RCS Paris B 602 033 185. Alcatel, Lucent, Alcatel-Lucent

and the Alcatel-Lucent logo, are trademarks of Alcatel-Lucent. All other trademarks

are the property of their respective owners. Alcatel-Lucent assumes no responsibility

for the accuracy of the information presented, which is subject to change without notice.

www.alcatel-lucent.com

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Alcatel-Lucent OmniTouch 8600 Quick start guide

Alcatel-Lucent OmniTouch 8600 Quick start guide

Alcatel-Lucent OmniTouch 8600 Quick start guide

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