My Instant Communicator
Simplifying Enterprise Communications
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Alcatel-Lucent OmniTouch 8600
Telephony
services
Collaboration
services
Messaging
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One number
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Simplify enterprise communications
With the increasing number and variety of communications
options available today and the sheer volume of interactions
these options enable, maintaining the flow of enterprise
communications is a complex task for end users.
While voice mail, e-mail, video mail, audio conferencing,
web conferencing, short message service (SMS), instant
messaging (IM), and basic fax and telephony services allow
users to stay connected, managing all these services is
often complicated.
Alcatel-Lucent simplifies enterprise communications
Figure 1. User-centric, unified communications with My Instant Communicator
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with the OmniTouch™ 8600 My Instant Communicator.
Alcatel-Lucent OmniTouch 8600 My Instant Communicator
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INTEGRATE ALL COMMUNICATIONS
My Instant Communicator is the world’s first multimedia,
multisession, unified communications product to provide
an integrated user experience across all communications
options and across all devices. It combines voice, video
and data services with media blending capabilities
through a single, intuitive user interface.
As part of the Alcatel-Lucent Unified Communications
suite of next-generation, IP-based applications for
enterprises, My Instant Communicator transforms
enterprise communications. End users benefit from
real-time, unified communications, a consistent user
experience and complete control over their communi-
cations. They can tailor and manage calls, messages,
directories, collaborative work tools and information
from any location, using any device.
In addition to helping users manage incoming and
outgoing calls, My Instant Communicator also provides
a snapshot of all activity — call backs, new voice mail,
missed calls, and faxes — in a single window.
The result is simplified, integrated management of all
communications, including voice and video calls, instant
messages and multimedia collaboration applications.
To further enhance the user-centric experience,
My Instant Communicator offers a choice of interface
options that allow users to adapt the unified
communications experience to their preferences.
Figure 2. Non-intrusive notifications of communications activity
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Alcatel-Lucent OmniTouch 8600 My Instant Communicator
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WORK SMARTER, WORK FASTER
My Instant Communicator allows users to leverage the
power of unified communications through five main
communications functions:
• Messaging services, such as voice mail, fax and e-mail
accessible through a Microsoft
®
Outlook
®
messaging
software or IBM
®
Lotus Notes
®
mailbox
• Telephony services, available through a user’s preferred
collaboration software, such as IBM Sametime
®
software
• One number services, through call routing and call
screening interfaces
• Collaboration services, such as IM and peer-to-peer
video, through a voice over IP (VoIP) channel and
point-to-point video communication
• Presence services, through telephony and IM presence
information
By unifying these services and providing access to them
through a single user interface on any device, My Instant
Communicator allows end users to work smarter and
faster. That’s because it enables end users to:
• Easily manage incoming and outgoing communications
(for example, voice calls, instant messages, conference
calls, video calls).
• Easily access new events and notifications (for example,
new voice mail, missed calls, new fax)
• Quickly route incoming calls to advanced communi-
cation applications for enhanced features and controls
(for example, web softphone, routing assistant,
collaboration services, call logging)
• Quickly set preferred phone, presence status, and options
YOU’VE GOT TOAST!
With My Instant Communicator, enterprise end users can
manage incoming and outgoing communications through
an intuitive user interface that is common to all devices,
including Alcatel-Lucent IP Touch™ phones, PCs and
Pocket PCs powered by Windows Mobile
®
software.
As shown in Figure 3, incoming calls are managed through
non-intrusive “toast” desktop alert windows that let end
users see a caller’s identity. The “toast” window allows
end users to respond to incoming communications with
multiple media.
For example:
• An incoming voice call can be immediately diverted
to a business phone (wireline or mobile), a personal
phone, IM, e-mail or to voice mail.
• E-mail, faxes and voice mail can be accessed through
e-mail clients.
For advanced voice communications, end users can also
take advantage of softphone capabilities.
Figure 3. My Instant Communicator “toast” desktop alert windows
Incoming voice call New instant message A scheduled conference is starting
A person joins the conference A contact signs in
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Alcatel-Lucent OmniTouch 8600 My Instant Communicator
ENABLE MORE EFFICIENT COMMUNICATIONS
For optimal efficiency, My Instant Communicator offers
Universal Directory Access through integration with
standard corporate directory applications such as
Lightweight Directory Access Protocol (LDAP) and Active
Directory. This allows users to organize colleagues by
name, by number or by skill, for example.
When a contact is selected, all the communications
options for that person are displayed (e-mail, voice mail,
voice call, video call, IM, add to buddy list, and so on)
and contact can be initiated with the click of a button.
End users are connected with the right person using the
most appropriate method of communications. Gone are
the days of trial and error contact attempts.
Figure 4. “Call by” capabilities for more efficient communications
TAILOR UNIFIED COMMUNICATIONS
FOR YOUR ENTERPRISE
Alcatel-Lucent offers a variety of options that allow you
to tailor My Instant Communicator for your enterprise’s
unique communication processes and infrastructure.
Telephony, one number and messaging services options:
• Alcatel-Lucent 4635/4645 Voice Messaging System (VMS)
or voice-mail ports compliant with Voice extensible
Markup Language (VxML)
• Text-to-speech ports (10 languages available)
• Fax server ports and users for embedded fax option
• Alcatel-Lucent 4980 Softphone (desktop feature-rich
telephony client running on the Windows
®
operating
system)
• Voice encryption through software-based media
encryption for IP softphones
Collaboration services options:
• Audio conferencing ports
• Data conferencing ports (features desktop- and
application-sharing and web presentations)
• Video conferencing enabler to control third-party
video bridges and room systems
Infrastructure options:
• High-availability mode (server redundancy)
• Multisite topology (centralized Alcatel-Lucent unified
communications solution on an Alcatel-Lucent
OmniPCX™ Enterprise Communication Server network)
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Alcatel-Lucent OmniTouch 8600 My Instant Communicator
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Webcam
Fixed Phone
Soft Phone
Pocket PC
WebcamFax
Fixed Phone
ON
✔
ON
✔
ON
✔
OFF
✗
ON
✔
ON
✔
ON
✔
Mrs. Vega
Office Worker
Mr. Carlson
Executive
Please send me
the order summary
as soon as possible!
You’ll have it
in 10 minutes
DECT Phone
ON
✔
✔
We
cam
ON
✔
N
✔
ed Ph
P
O
✔
N
✔
S
e
N
✔
Figure 5. User profiles in action
INTEGRATE WITH OTHER VENDORS’ PRODUCTS
My Instant Communicator allows for further customiza-
tion through integration with other vendors’ desktops.
Microsoft desktop integration:
• Telephony, messaging and one number services can be
provided within Microsoft Outlook messaging software.
• Audio conferencing and telephony services can be
provided within Microsoft Office
®
Communicator.
IBM desktop integration:
• Telephony, messaging and one number services can
be provided within IBM Lotus Notes.
• One number services and audio conferencing and
telephony services can be provided within IBM
Sametime software.
DELIVER THE RIGHT TOOLS
TO THE RIGHT EMPLOYEES
To help you meet the needs of the various groups within
your workforce, My Instant Communicator allows you to
select individual capabilities based on the communication
requirements of five key user profiles.
User profiles address each role’s requirements for
telephony services, mobility, collaboration, unified
communications, and devices, and help you tailor a
communications package for each profile. In this way,
you can match your employees’ evolving needs with the
communication capabilities that will provide increased
efficiency and productivity.
As a result, you can easily adjust your communications
solutions to fit the needs of an entire user category,
rather than attempting to select product and features on
a department or individual employee basis. For example,
in Figure 5, Mr. Carlson uses the devices and applications
in the communications package assigned to executives
while Mrs. Vega benefits from the office worker package.
They both have the flexibility and the communications
capabilities they need. In this case, when Mr. Carlson calls
Mrs. Vega from his softphone, she accepts the call on her
wireless DECT phone.
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Alcatel-Lucent OmniTouch 8600 My Instant Communicator
Partner with the enterprise communications expert
As a global provider of enterprise communication
solutions, Alcatel-Lucent makes unified communications
easy. That’s because we understand enterprise communi-
cations requirements and have the solutions and services
required to tailor My Instant Communicator solution for
your unique environment.
As a proven telecom partner, we bring our extensive
experience in delivering multivendor, multitechnology
solutions to organizations like yours in more than
130 countries. For more information, please visit the
Alcatel-Lucent web site at www.alcatel-lucent.com.
TAKE ADVANTAGE OF
OUR PARTNER RELATIONSHIPS
A worldwide network of Business Partners, accredited
through a demanding Business Partner Program, is ready
to help you. They will install My Instant Communicator,
fine-tune its operation and maintain it. They will also
provide training so you can make the most of your new
application.
These experts take the time to listen to your needs and
define a customized solution for your organization. Most
importantly, our Business Partners work with you to
ensure a smooth transition, and to be sure that your
Alcatel-Lucent solution evolves with your business growth
and maintains peak performance.
To ensure your communication solution is geared for
success, Alcatel-Lucent also allows you to capitalize on
our strategic alliances with systems integrators, hardware
vendors and independent software vendors around the
world. For more information, please go to the Alcatel-
Lucent Application Partner web site at
www.applicationpartner.alcatel-lucent.com.
SERVICES TO SUPPORT YOU
EVERY STEP OF THE WAY
The hardest part of any deployment is making sure all
the pieces work together as intended. Alcatel-Lucent
and its network of Business Partners provide a full range
of services that ensure long-term success throughout the
full life cycle of your unified communications solution.
Our highly experienced professionals provide customized
services from audit and design, through integration and
deployment, to maintenance and operations. Our services
include:
• Life cycle services to prevent transition losses keep your
communications running and help reduce operation
and maintenance costs
• Software support services with 24/7 hotline support
|and unlimited software updates
• Out-of-the-box solutions to minimize installation
and integration costs
• Outsourcing services that feature a single point of
contact for simplified communications, a welcome desk,
a service desk, a helpdesk and a network operations
center that is available 24/7/365
INDUSTRY RECOGNITION
• Positioned in Leaders quadrant in Gartner report titled, ©2007, “Magic Quadrant for Unified Communications, 2007”,
by Bern Elliot, 20 August 2007*
• Positioned in Leaders quadrant in Gartner report titled, ©2007, “Magic Quadrant for Corporate Telephony in Europe,
the Middle East and Africa, 2007”, by Steve Blood, 10 August 2007*
• Positioned in Leaders quadrant in Gartner report titled, ©2007, “Magic Quadrant for Corporate Telephony in Asia/Pacific,
2007”, by Geoff Johnson, 30 August 2007*
• Positioned in Leaders quadrant in Gartner report titled, ©2007, “Magic Quadrant for Contact Center Infrastructure, Asia/Pacific,
2007”, by Geoff Johnson and Drew Kraus, 12 September 2007*
* Magic Quadrant Disclaimer
These Magic Quadrants are copyrighted 2007 by Gartner, Inc. and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s
analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise
technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all
warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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