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Warranty
Our company provides customers with a warranty of 18 MONTHS
from the date of purchase.
Contact Us
For any inquiries or comments concerning our products, please send
an email to support@ianker.com, and we will respond to you as soon
as possible. If there is any quality-related issue with the product, you
may request a REPLACEMENT OR REFUND by submitting a request
form at www.ianker.com/support.
Statement
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We’re only able to provide after-sales service for purchases made
directly from Anker. If you purchased through a different retailer,
please contact them for any exchange or refund requests.
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Please note that unauthorized reselling of Anker products is
prohibited.
FAQ & Solutions
1. What is the charging pad’s charge speed?
This depends on the charging protocol of your specific mobile device
and varies widely. This charger delivers a maximum charge current of
1 amp.
2. How does a wireless charger’s charge speed compare to a
traditional wired charger?
It depends on your device, but wireless charging generally charges at
a slower rate than a traditional wired charger.
3. Is radiation from wireless charging harmful to one’s health?
The Anker Wireless Charger emits non-ionizing radiation which is not
harmful to humans.
4. Does wireless charging affect other wireless devices?
No. Wireless chargers use frequencies between 110-205kHz, which
are in a different range than most wireless devices.
5. Will the charger produce excessive heat during the charging
process?
When in use, this charger’s temperature will not exceed 104°F /
40°C.