Dell UPS 1920R User guide

Dellt Line-Interactive Rack UPS

1000W, 1920/1500W, and 2700/2300W

User's Guide

H919N, J718N, K792N, H928N, K802N, H945N, J727N

J735N, K811N

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Notes and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your software.

DANGER: A DANGER indicates an imminently hazardous situation which, if not avoided, will result in death or

serious injury.

WARNING: A WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or

injury.

CAUTION: A CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or

moderate injury or in property damage incidents.

DANGER: Observe the following instruction to help prevent an imminently hazardous situation which, if not

avoided, will result in death or serious injury:

S This UPS contains LETHAL VOLTAGES. All repairs and service should be performed by

AUTHORIZED SERVICE PERSONNEL ONLY. There are NO USER SERVICEABLE PARTS

inside the UPS.

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; National Electrical Code and NEC are registered

trademarks of National Fire Protection Association, Inc.; Phillips is a registered trademark of Phillips Screw Company.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their

products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

September 2009 S 164201787 4

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Table of Contents

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Table of Contents

1 Introduction

Finding Information 8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2 Safety Warnings

3 Installation

Inspecting the Equipment 12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Unpacking the Cabinet 13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Identifying the UPS Rear Panels 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Identifying the UPS Front Panel 18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS Setup 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Rackmount Setup 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tower Setup 24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing the EBM 28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing the UPS 30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing Remote Emergency Power-off 30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS Initial Startup 32. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4 Operation

UPS Startup and Shutdown 37. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Starting the UPS 37. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Starting the UPS on Battery 38. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS Shutdown 38. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Control Panel Functions 39. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Changing the Language 40. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Table of Contents

Display Functions 40. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Startup Screen 40. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Screen Locked 41. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS Status 41. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Event Log 44. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Measurements 44. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Control Screens 45. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Identification 46. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Settings 46. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Retrieving the Event Log 50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Behavior on Overload 50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Load Segments 51. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Controlling Load Segments Through the Display 51. . . . . . . . . . . . . . . . . . . . .

Configuring Automatic Start Delay 52. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Automatic on Battery Shutdown 53. . . . . . . . . . . . . . . . . . . . . . . .

Configuring Battery Settings 54. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring the UPS for an EBM 54. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Running Automatic Battery Tests 55. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Automatic Battery Tests 55. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Automatic Restart 55. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5 Additional UPS Features

RS-232 and USB Communication Ports 56. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Dell Network Management Card (Optional) 58. . . . . . . . . . . . . . . . . . . . . . . . .

Dell UPS Management Software 59. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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6 UPS Maintenance

UPS and Battery Care 60. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transporting the UPS 61. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Storing the UPS and Batteries 63. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

When to Replace Batteries 64. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Testing Batteries 64. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Updating the UPS Firmware 64. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7 Specifications

8 Troubleshooting

Accessing Alarms and Conditions 69. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

UPS Status Menu 69. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Event Log Menu 70. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Typical Alarms and Conditions 70. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Silencing the Alarm 73. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Introduction

The Dellt Line-Interactive Rack uninterruptible power system (UPS) protects your sensitive electronic

equipment from basic power problems such as power failures, power sags, power surges, brownouts, and

line noise.

Power outages can occur when you least expect them and power quality can be erratic. These power

problems have the potential to corrupt critical data, destroy unsaved work sessions, and damage

hardware — causing hours of lost productivity and expensive repairs.

With the Dell Line-Interactive Rack UPS, you can safely eliminate the effects of power disturbances

and guard the integrity of your equipment. The UPS's flexibility to handle an array of network devices

makes it the perfect choice to protect your LANs, servers, workstations, and other electrical equipment.

Figure 1 shows the Dell Line-Interactive Rack UPS.

Figure 1. The Dell Line-Interactive Rack UPS

1

7

Introduction

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Providing outstanding performance and reliability, the UPS's unique benefits include:

S Buck and Boost voltage regulation that ensures regulated voltage to your load by correcting voltage

fluctuations.

S Start‐on‐battery capability for powering up the UPS even if utility power is not available.

S Maintenance is simplified by allowing the safe replacement of batteries without powering down the

UPS.

S Extended runtime with an optional External Battery Module (EBM) for 1500–2700W UPS models.

S 2700/2300W 3U UPS models only. Two-in-one form factor using the UPS in a rackmount

configuration or as a standalone cabinet.

S Emergency shutdown control through the Remote Emergency Power-off (REPO) ports.

S Two standard communication ports (USB and DB-9 serial port).

S Optional Dell Network Management Card with enhanced communication capabilities for

increased power protection and control.

S Advanced power management with the Dell UPS Management Software for graceful shutdowns

and power monitoring.

S Sequential shutdown and load management through separate receptacle groups called load

segments.

S Firmware that is easily upgradable without a service call.

S Backed by worldwide agency approvals.

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Introduction

Finding Information

CAUTION: The Safety, Environmental, and Regulatory Information document provides important safety and

regulatory information.

What are You Looking For?

Find It Here

S The user's guide for my UPS

S The user's guide for the Dell Network Management

Card

S Dell UPS Management Software

NOTE: Documentation and software updates can be

found at

support.dell.com.

Dell UPS Disc

S Specifications

S How to configure UPS settings

S How to troubleshoot and solve problems

S How to install REPO control

Dell UPS User's Guide

The user's guide is available on the Dell UPS disc and

on support.dell.com.

S Safety instructions

S Regulatory information

S Recycling information

Safety, Environmental, and Regulatory Information

S Warranty information

S Terms and Conditions (U.S. only)

S End User License Agreement

Dell Warranty and Support Information

S Support information Dell Support Website — support.dell.com

NOTE: Select your region or business segment to view

the appropriate support site.

9

Safety Warnings

|

Safety Warnings

CAUTION: Before performing the procedures in this document, read and follow the safety instructions and

important regulatory information in your Safety, Environmental, and Regulatory Information document.

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS

This manual contains important instructions that you should follow during installation and

maintenance of the UPS and batteries. Please read all instructions before operating the equipment and

save this manual for future reference.

DANGER:

Observe the following instruction to help prevent an imminently hazardous situation which, if not

avoided, will result in death or serious injury:

S This UPS contains LETHAL VOLTAGES. All repairs and service should be performed by

AUTHORIZED SERVICE PERSONNEL ONLY. There are NO USER SERVICEABLE

PARTS inside the UPS.

WARNING:

Observe the following instructions to help prevent a potentially hazardous situation which, if not

avoided, could result in death or injury:

S This UPS contains its own energy source (batteries). The output receptacles may carry live voltage

even when the UPS is not connected to an AC supply.

S Do not remove or unplug the input cord when the UPS is turned on. This removes the safety

ground from the UPS and the equipment connected to the UPS.

S To reduce the risk of fire, connect only to a circuit provided with branch circuit overcurrent

protection with an ampere rating in accordance with the National Electrical Code

®

(NEC

®

),

ANSI/NFPA 70 or your local electrical code:

UPS Output Power 120V 208V 230V

1000W 15A — 15A

1500W (at 100V)

1920W

20A — 15A

2300W (at 100V)

2700W

30A 20A 16A

S To reduce the risk of fire or electric shock, install this UPS in a temperature and humidity

controlled, indoor environment, free of conductive contaminants. Ambient temperature must not

exceed 40°C (104°F). Do not operate near water or excessive humidity (95% maximum).

2

10

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Safety Warnings

S Unpacking the cabinet in a low-temperature environment may cause condensation to occur in and

on the cabinet. Do not install the cabinet until the inside and outside of the cabinet are absolutely

dry (hazard of electric shock).

S If the UPS requires any type of transportation, disconnect the internal UPS batteries before

transporting (see page 61).

CAUTION:

Observe the following instructions to help prevent a potentially hazardous situation which, if not

avoided, may result in minor or moderate injury or in property damage incidents:

S For PLUGABLE EQUIPMENT, the power outlet shall be installed near the equipment and shall

be easily accessible.

S Servicing of batteries should be performed or supervised by personnel knowledgeable about

batteries and the required precautions. Keep unauthorized personnel away from batteries.

S Batteries can present a risk of electrical shock or burn from high short-circuit current. The

following precautions should be observed: 1) Remove watches, rings, or other metal objects; 2) Use

tools with insulated handles; 3) Wear rubber gloves and boots; 4) Do not lay tools or metal parts on

top of batteries; 5) Disconnect the charging source prior to connecting or disconnecting battery

terminals.

S Determine if the battery is inadvertently grounded. If inadvertently grounded, remove the utility

source from the ground. Contact with any part of a grounded battery can result in electrical shock.

The likelihood of such shock can be reduced if such grounds are removed during installation and

maintenance (applicable to equipment and remote battery supplies not having a grounded supply

circuit).

S ELECTRIC ENERGY HAZARD. Do not attempt to alter any battery wiring or connectors.

Attempting to alter wiring can cause injury.

S Replace batteries with the same number and type of batteries as originally installed in the UPS.

S Proper disposal of batteries is required. Refer to your local codes for disposal requirements.

S Never dispose of batteries in a fire. Batteries may explode when exposed to flame.

S Do not open or mutilate the battery or batteries. Released electrolyte is harmful to the skin and

eyes and may be extremely toxic.

S The 1500–2700W UPS may be connected to a maximum of one External Battery Module (EBM).

11

Safety Warnings

|

WARNING: Additional instructions for Rack-Mounted Systems

S Your rack kit has been approved only for the rack cabinet provided. It is your responsibility to

ensure that installation of the equipment into any other rack complies with all applicable

standards. Dell disclaims all liability and warranties with respect to combinations of equipment

with any other rack.

S Before installing your equipment in a rack, install all front and side stabilizers. Failure to install

stabilizers can allow the rack to tip over.

S Always load from the bottom up, and load the heaviest items first.

S Do not overload the AC power supply branch circuit that provides power to the rack.

S Do not stand or step on any components in the rack.

WARNING:

Slide/rail mounted equipment is not to be used as a shelf or work space.

Do not add weight to slide/rail mounted equipment.

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Installation

This chapter explains:

S Equipment inspection

S Unpacking the cabinet

S UPS rear panels

S UPS setup and installation, including the External Battery Module (EBM)

S Remote Emergency Power-off (REPO) installation

S Initial startup

Inspecting the Equipment

If any equipment has been damaged during shipment, keep the shipping cartons and packing materials

for the carrier or place of purchase and file a claim for shipping damage. If you discover damage after

acceptance, file a claim for concealed damage.

To file a claim for shipping damage or concealed damage: 1) File with the carrier within 15 days of

receipt of the equipment; 2) Send a copy of the damage claim within 15 days to your service

representative.

NOTE:

Check the battery recharge date on the shipping carton label. If the date has passed and the batteries

were never recharged, do not use the UPS. Contact your service representative.

3

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Installation

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Unpacking the Cabinet

CAUTION: Unpacking the cabinet in a low-temperature environment may cause condensation to occur in and

on the cabinet. Do not install the cabinet until the inside and outside of the cabinet are absolutely dry (hazard

of electric shock).

CAUTION: The cabinet is heavy (see page 65). Use caution to unpack and move the cabinet.

Use care when moving and opening the carton. Leave the components packaged until ready to install.

To unpack the system:

1 Open the outer carton and remove the accessories packaged with the cabinet (see Figure 2).

Figure 2. Unpacking the Cabinet

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Installation

2 With one person on each side, carefully lift the cabinet out of the outer carton using the handles

on the cardboard and set it on a flat, stable surface (see Figure 3).

Place the cabinet in a protected area that has adequate airflow and is free of humidity, flammable

gas, and corrosion.

Figure 3. Lifting the Cabinet

3 Discard or recycle the packaging in a responsible manner, or store it for future use.

15

Installation

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Identifying the UPS Rear Panels

This section shows the rear panels of the Dell Line-Interactive Rack models.

IN P U T 10 0 −120V~

Four 5‐15 Receptacles

(Load Segment 1)

UPS Communication Bay

IEC-C14 Input

Connector

USB Port

Two IEC 320-C13 Receptacles

(Load Segment 2)

REPO Ports RS-232 Port

Ground Screw

Figure 4. 1000W, 100V/120V Rear Panel

UPS Communication Bay

IEC-C14 Input

Connector

USB Port

Two IEC 320-C13 Receptacles

(Load Segment 2)

RS-232 Port

Ground Screw

Two IEC 320-C13

Receptacles

(Load Segment 1)

REPO Ports

Figure 5. 1000W, 230V Rear Panel

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Installation

UPS Communication Bay

IEC-C20 Input

Connector

USB Port

Two IEC 320-C13 Receptacles

(Load Segment 2)

REPO Ports

RS-232 Port

Ground Screw

Six 5-15/5-20 and Two

IEC 320-C19 Receptacles

(Load Segment 1)

EBM Connector Cover/Strain

Relief Bracket

Figure 6. 1920W/120V, 1500W/100V Rear Panel

UPS Communication Bay

IEC-C14 Input

Connector

USB Port

Two IEC 320-C19

Receptacles

(Load Segment 2)

REPO Ports

RS-232 Port

Ground Screw

EBM Connector Cover/Strain

Relief Bracket

Six IEC 320-C13

Receptacles

(Load Segment 2)

Two IEC 320-C13

Receptacles

(Load Segment 1)

Figure 7. 1920W, 230V Rear Panel

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Installation

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UPS

Communication

Bay

USB Port

Two IEC 320-C13

Receptacles

(Load Segment 2)

REPO Ports

RS-232 Port

Ground Screw

EBM Connector

Cover/Strain Relief

Bracket

2m, L5-30P Input Cord

One L5-20, Two 5-15/5-20, and

Two IEC 320-C19 Receptacles

(Load Segment 1)

Output Circuit Breakers

Figure 8. 2700W/120V, 2300W/100V Rear Panel

REPO Ports

IEC-C20 Input

Connector

Ground Screw

USB Port

RS-232 Port

UPS

Communication

Bay

Two IEC 320-C13

Receptacles

(Load Segment 2)

EBM Connector

Cover/Strain Relief

Bracket

Two L6-20 and

Two IEC 320-C19 Receptacles

(Load Segment 1)

Figure 9. 2700W, 208V Rear Panel

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|

Installation

REPO Ports

IEC-C20 Input

Connector

Ground Screw

USB Port

RS-232 Port

UPS

Communication

Bay

Two IEC 320-C13

Receptacles

(Load Segment 2)

EBM Connector

Cover/Strain Relief

Bracket

Six IEC 320-C13 and

Two IEC 320-C19 Receptacles

(Load Segment 1)

Figure 10. 2700W, 230V Rear Panel

Identifying the UPS Front Panel

On/Off Button

LCD Panel

Scroll Button (Down or Forward)

Select Button

Scroll Button (Up or Back)

Figure 11. The Dell Line-Interactive Rack UPS Front Panel

19

Installation

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UPS Setup

The Dell Line-Interactive Rack UPS can be installed in 19-inch racks and needs only 2U of valuable rack

space (3U for 2700/2300W UPS models).

NOTE:

No tools are needed to attach the rack rails to a round- or square-hole EIA rack.

The 2700/2300W UPS models are designed for flexible configurations and can be installed in a rack or

as a standalone cabinet.

If you are installing the UPS in a rack, continue to the following section, “Rackmount Setup.” To install

the 2700/2300W UPS as a standalone cabinet, continue to “Tower Setup” on page 24.

Rackmount Setup

CAUTION: The cabinet is heavy (see page 65): 1) Dell strongly recommends to remove the battery tray from the

UPS before lifting. 2) Lifting the cabinets into the rack requires a minimum of two people.

CAUTION: Removing the batteries should be performed or supervised by personnel knowledgeable about

batteries and the required precautions. Keep unauthorized personnel away from batteries.

CAUTION: If installing an optional EBM, install the EBM directly below the UPS.

NOTE: Mounting rails are required for each individual cabinet.

To install the UPS and optional EBM in a rack:

1 Remove the internal battery tray from the UPS:

Loosen the thumbscrew on the metal battery cover, slide the cover to the right, and open (see

Figure 12).

Figure 12. Opening the Metal Battery Cover

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|

Installation

Unclip the right battery connector and move the connector out of the way.

Pull the battery tray out using the plastic tabs and remove the battery tray (see Figure 13).

Figure 13. Removing the Battery Tray

2 If installing additional UPSs, repeat Step 1 for each cabinet.

NOTE:

The instructions are the same for square-hole racks and unthreaded, round-hole racks. The rails fit both

rack styles. The square-hole rack is shown in the illustrations.

3 Select the proper holes in the rail for positioning the cabinet in the desired location in the rack.

The rails should be located at the bottom of the 2U (or 3U for 2700/2300W UPS models) space

allocated for the UPS or EBM.

4 Position the end of the left and right rails labeled FRONT facing inward.

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Dell UPS 1920R User guide

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