Magensa I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: (562) 546-6500 I Technical Support: (888) 624-8350 I
www.magensa.net
Reseller Account Admin Portal
For Resellers & Magensa Support
May 2015
Manual Part Number:
D998200062-20
REGISTERED TO ISO 9001:2008
Reseller Account Admin Portal| For Resellers & Magensa Support |
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Copyright© 2011-2015
MagTek®, Inc.
Printed in the United States of America
Information in this document is subject to change without notice. No part of this document may be
reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of MagTek, Inc.
MagTek® is a registered trademark of MagTek, Inc.
MagnePrint® is a registered trademark of MagTek, Inc.
Microsoft® and Windows® are registered trademarks of Microsoft Corporation.
All other system names and product names are the property of their respective owners.
Reseller Account Admin Portal| For Resellers & Magensa Support |
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Table 0.1 - Revisions
Rev
Number
Date
By
Notes
10
04/20/2015
Andy Deignan
Initial release.
20
05/13/15
Rebecca Robinson
Corrected typo
THE INFORMATION CONTAINED HEREIN IS CONFIDENTIAL AND
PROPRIETARY TO: MAGENSA LLC
1710 APOLLO COURT
SEAL BEACH, CA 90740
562-546-6500
Purpose of the Document
The purpose of this document is to provide a description of how to use the Reseller Admin Portal to unlock
merchant accounts and reset merchant passwords for QwickPAY accounts managed by the Reseller. This portal is
provided to the Reseller as a value-added application and service, so that Resellers may provide Level 1 support for
their merchants needing immediate assistance with unlocking merchant accounts and resetting merchant passwords.
This site works best with Google’s Chrome which can be downloaded for FREE.
Information in this document is subject to change without notice. No part of this document may be reproduced or
transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written
permission of Magensa LLC.
Reseller Account Admin Portal| For Resellers & Magensa Support |
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Table of Contents
Purpose of the document ................................................................................................................. 3
Table of Contents .............................................................................................................................. 4
1 System Requirements ............................................................................................................... 5
1.1 The Reseller Admin Portal requires the following components: ..................................... 5
2 Unlock Merchant Accounts ....................................................................................................... 6
2.1 Unlock Merchant Account ................................................................................................. 6
3 Reset Merchant Passwords ...................................................................................................... 7
3.1 Reset Merchant Password ................................................................................................ 7
3.2 Steps to reset the merchant account’s password ........................................................... 7
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1 System Requirements
1.1 The Reseller Admin Portal requires the following components:
A Windows®-based personal computer
Operating System(s) – Windows 7 or newer
Browser
o Browser – IE Rev 11
o Chrome Rev 37.0
o Firefox Rev 35.01
Internet Access
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2 Unlock Merchant Accounts
2.1 Unlock Merchant Account
The steps necessary to unlock merchant accounts that are in a “locked” state due to too many failed login
attempts with an incorrect password.
2.1.1 Steps to unlock the merchant account
Step #
Input
Input Description
1.
Open a browser
Open a browser and go to
https://reselleradmin.magensa.net/
2.
Username*
This is the Reseller’s Username assigned by
support@magensa.net
3.
Password*
This is the Password credential generated by
support@magensa.net
4.
Reseller*
CUSTCODE for Reseller. This code will be assigned by
MagTek Accounting
5.
MerchantID*
Merchant ID for the QwickPAY Merchant. This ID will
be assigned by MagTek during the Merchant Onboarding
process
6.
Unlock
Merchant
Account
Once steps 2 through 5 are complete, press the Unlock
Merchant Account button (highlighted in gray text) to
unlock the account.
Note: * = Required field
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3 Reset Merchant Passwords
3.1 Reset Merchant Password
The steps necessary to reset a merchant password for a given merchant account.
3.2 Steps to reset the merchant account’s password
Step #
Input
Input Description
1.
Open a browser
Open a browser and go to
https://reselleradmin.magensa.net/
2.
Username*
This is the Reseller’s Username assigned by
support@magensa.net
3.
Password*
This is the Password credential generated by
support@magensa.net
4.
Reseller*
CUSTCODE for Reseller. This code will be assigned by
MagTek Accounting
5.
MerchantID*
Merchant ID for the QwickPAY Merchant. This ID will
be assigned by MagTek during the Merchant Onboarding
process
6.
Email list
This is the Email or email list for sending the Password
Reset email
7.
Reset Merchant
Password
Once steps 2 through 6 are complete, press the Reset
Merchant Password button (highlighted in gray text) to
send the Password Reset email
Note: * = Required
/
