Plantronics Voyager 815 Owner's manual

BLUETOOTH

®

HEADSET

User Guide

Guía del usuario

Guide de l'utilisateur

Guia do Usuário

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Plantronics Voyager 815

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TABLE OF CONTENTS

Welcome 3

What is Bluetooth? 3

Package Contents & Features 4

Charging 5

Pairing 6

Custom Fit 8

Headset Controls 11

Indicators 13

Range 13

Hands-Free Features 14

Multipoint (Using more than one Bluetooth device) 15

Optional Accessories 16

Troubleshooting 17

Product Specifications 18

Technical Assistance 18

Limited Warranty 18

Important Safety and Operational Information 19

Regulatory Notices 21

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WELCOME

Thank you for choosing the Plantronics Voyager™ 815 headset. To get the

most from your new headset, we recommend that you take the following

steps:

Read this User Guide, including all the safety information at the end of this 1.

guide, before you use your headset.

If you need assistance, please do the following:2.

Follow the steps in the “Troubleshooting” section on page 17.•

Contact the Plantronics Technical Assistance Center at 866-363-BLUE (2583) •

or visit www.plantronics.com/support.

Visit 3. www.plantronics.com/productregistration to register your headset online

so we can provide you with the best possible service and technical support.

NOTE: If you are considering returning the product, please contact the Technical

Assistance Center ﬁrst.

WHAT IS Bluetooth?

Bluetooth wireless technology provides a way for devices to communicate

with each other using short-range radio frequency instead of wires.

Any two Bluetooth devices can communicate as long as they both have

Bluetooth turned on, they are within range, and they have been paired – a

quick “handshake” that connects the two devices.

Bluetooth range is up to 33 feet (10 metres). Obstructions, such as walls

or other electronic devices, can cause interference or shorten the effective

range. For optimal performance, place your headset and phone on the

same side of your body.

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PACKAGE CONTENTS & FEATURES

Call control button (on/off)1.

Mute microphone button2.

Volume up/down3.

Extendable boom4.

Microphone port5.

Ear loop stabiliser6.

Noise isolating ear buds 7.

(small, medium and large)

AC charger 100-240V8.

1

4

3

5

6

7

2

8

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CHARGING

Before you use your headset for the ﬁrst time, charge it for at least 1 hour.

It takes approximately 3 hours to fully charge your headset.

Connect the charger cable to the headset.1.

Plug the charger into a power outlet. 2.

While your headset is charging, the indicator glows red. When your

headset is fully charged, the indicator turns off.

WARNING: Do not use your headset while it is connected to the charger.

CHECK THE CHARGE LEVEL

When your headset is on, simultaneously press and hold the call control

button and the volume down button for about two seconds. The indicator

ﬂashes red to show the charge level.

Red Flashes Battery Level

1 More than 2/3 full

2 1/3 to 2/3 full

3 Less than 1/3 full

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PAIRING

Pairing is the process of introducing your headset to your phone. Before

using your headset for the ﬁrst time, you must pair it with your Bluetooth

phone. Normally you only need to pair your headset with your phone once.

To see a demo of the pairing process, visit www.plantronics.com/easytopair.

QUICKPAIR™ TECHNOLOGY

Your new headset includes Plantronics QuickPair technology to simplify

the Bluetooth setup process. The ﬁrst time you turn your headset on, your

headset automatically enters pairing mode for 10 minutes. Once paired

successfully, your headset stays on for instant use.

If not successfully paired after 10 minutes, your headset automatically

powers off. When you turn the headset on again, it automatically goes

into pairing mode until successfully paired with a Bluetooth phone.

To pair your headset for the ﬁrst time:

Turn ON the 1. Bluetooth feature on your phone.

TIP: For most phones, select Settings/Tools > Connections > Bluetooth > On.

See your phone’s user guide for more information.

Press and hold the call control button to turn on your headset. (The indicator 2.

flashes red/blue to show that the headset is on and in pairing mode.)

TIP: If you don’t see the red/blue ﬂash, press and hold the call control

button to turn your headset off, and then press and hold the call control

button again until you see the red/blue ﬂash.

Use the commands on your phone to locate your headset. 3.

TIP: For most phones, select Settings/Tools > Connections > Bluetooth >

Search > 8XXPlantronics. See your phone’s user guide for more information.

When prompted for the passkey, enter 0000. 4.

When pairing is successful, the red/blue indicator on your headset turns off.

Your headset is now connected and ready to use.

4

3

2

1

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SUBSEQUENT PAIRING

If you’ve already paired your headset with another device, follow these

steps:

Turn ON the 1. Bluetooth feature on your phone.

TIP: For most phones, select Settings/Tools > Connections > Bluetooth >

On. See your phone’s user guide for more information.

Turn the headset off by pressing and holding the call control button until the 2.

indicator turns red and then turns off.

Turn the headset back on by pressing and holding the call control button until 3.

the indicator flashes red/blue. The headset remains in pairing mode for 3

minutes.

Use the commands on your phone to locate your headset. 4.

TIP: For most phones, select Settings/Tools > Connections >

Bluetooth > Search > 8XXPlantronics. See your phone’s user guide

for more information.

When prompted for the passkey, enter 0000. 5.

When pairing is successful, the indicator on your headset turns off. Your

headset is now connected and ready to use.

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CUSTOM FIT

The Plantronics Voyager 815 headset comes with three sizes of noise-

isolating ear buds. We recommend that you try all three ear buds to ﬁnd

the one that ﬁts snugly in your ear. For added comfort and stability, you

can add the optional ear loop.

TIPS:

For optimum performance and a secure and comfortable fit, the headset •

should sit snugly in your ear canal with the microphone pointing toward the

corner of your mouth.

If the ear bud is too big or too small, the headset may not stay in your ear or •

you may have difficulty hearing.

PUT ON THE HEADSET

Hold the headset with the boom pointing directly at your cheekbone and the 1.

ear bud placed comfortably in your ear canal.

Gently twist the headset downward while pressing it into your ear canal. 2.

TIP: For optimal voice clarity, point the boom toward the corner of your

mouth. The ear bud should be fully seated to the speaker post to ensure

secure attachment.

WARNING: Select an ear bud that can be comfortably inserted in the

ear canal. The ear bud should seal but not be forced down the ear canal.

If the ear bud becomes lodged in the ear canal, seek medical attention

immediately.

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CHOOSE AN EAR BUD THAT FITS

When the ear bud ﬁts properly, it should be sealed in your ear so that you

feel a slight amount of resistance when you remove the headset from

your ear.

Remove the headset from your ear.1.

Gently twist the ear bud while pulling it off the speaker post.2.

Press a different ear bud onto the speaker post with the stem side of the ear 3.

bud facing downward.

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USE THE OPTIONAL EAR LOOP STABILISER

For increased stability, you can attach the optional ear loop stabiliser.

TIP: You can attach the ear loop stabiliser on either side of your headset,

so that you can wear the headset on your right or left ear.

Insert the ear loop tab into the slot on the underside of the headset until you 1.

feel it click into place.

Guide the loop behind your ear. 2.

Gently twist headset downward while pressing it into your ear. 3.

TIP: To remove the ear loop stabiliser from your headset, gently pull the

ear loop straight out of its slot.

CUSTOM FIT

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HEADSET CONTROLS

Action Steps

Turn on the

headset

Press and hold the call control button until the indicator

glows blue.

NOTE:

When your headset is in standby mode, the indicator is off.

To conﬁrm that your headset is on, press any button or slide the

boom out. You should see a blue light ﬂash or hear a tone.

Turn off the

headset

Press and hold the call control button until the indicator

glows red. When the power is off, the indicator stays off.

Answer a call

Press the call control button or slide the boom to the open

position.

End a call

Brieﬂy press the call control button or slide the boom to

the closed position.

Make a call The call automatically transfers to your headset after you

enter the number on your phone and press send.

Toggle mute

on/off

Press the mute button.

Turn off the

online indicator

Press and hold mute for 2 seconds while the headset is on.

Headset will ﬂash blue 4 times. Repeat action to activate

online indicators. Headset will ﬂash blue 2 times.

Adjust volume

During an active call, press the volume button:

Volume up

Volume down

WARNING: Do not use headphones / headsets at high volumes for an extended

period of time. Doing so can cause hearing loss. Always listen at moderate levels. See

www.plantronics.com/healthandsafety for more information on headsets and hearing.

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TIPS

If you’re wearing the headset, you hear ascending tones when the power turns •

on and descending tones when the power turns off.

When you receive a call, your phone may ring before your headset rings. Wait •

until you hear the ring in your headset to press the call control button and

answer the call.

To reject a call and send the caller to voice mail, press the call control button for •

about 2 seconds.

If your phone supports voice-dialing see “Hands-Free Features” on page 14 •

and the instructions that came with your phone.

When mute is on, a low tone plays every 60 seconds.•

HEADSET CONTROLS

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INDICATORS

Action Light Tone

Charging Solid red None

Fully charged None None

Low battery

3 red ﬂashes every 10 seconds

3 high tones

every 10 seconds

Pairing Flashes red and blue 1 low tone

Paired Flashes blue 1 low tone

Turning on Solid blue for 2 seconds Ascending tones

Standby None None

Incoming call 3 blue ﬂashes every 2 seconds 3 low tones every

2 seconds

Call in progress 1 blue ﬂash every 2 seconds None

Missed call 3 purple ﬂashes every 10 seconds None

Out of range None 1 high tone

Back in range None 1 low tone

Turning mute on None 1 low-high tone

Mute is active None 1 low tone every

60 seconds

Unmute None 1 high-low tone

Turning off Solid red for 4 seconds Descending tones

NOTE:

To turn off the online indicator, see “Headset Controls” on page 11.

RANGE

To maintain a connection, keep your headset within 33 feet (10 metres) of

the Bluetooth device. If there are obstacles between your headset and the

device you may experience interference. For optimal performance, place

your headset and phone on the same side of your body.

As you move out of range, audio quality degrades. When you are far enough

away to lose the connection, you hear a high tone in the headset. The headset

attempts to reconnect after 30 seconds. If you move back in range later, you

can manually reconnect by pressing the call control button.

NOTE: Audio quality is also dependent upon the device with which the headset is

paired.

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HANDS-FREE FEATURES

If your phone and your wireless service provider both support hands-free

operation, you can use the following features:

Action Steps

Redial the last number

you called

Double-click the call control button. You hear 2 low

tones after the second press.

Voice activated dialing

When the headset is on, press and hold the call

control button for about 2 seconds until you hear

1 low tone.

Reject a call

When your headset rings, press and hold the call

control button for about 2 seconds until you hear

1 long low tone.

ADDITIONAL FEATURES

Action Steps

Transfer a call from your

headset to your phone

While a call is in progress, press and hold the call

control button until you hear a low tone.

Transfer a call from your

phone to your headset

While a call is in progress, quickly press and

release the call control button. You will then hear

a low tone.

Enable/Disable online

indicators

Press and hold mute for 2 seconds. Headset will

ﬂash blue 4 times. Repeat action to activate online

indicators. Headset will ﬂash blue 2 times.

NOTE:

When the online indicator is disabled, other indicators, such as low battery

and missed call, still function.

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MULTIPOINT (USING MORE THAN

ONE Bluetooth DEVICE)

Plantronics Voyager 815 supports multipoint technology, which allows

you to stay connected with two different Bluetooth audio devices. Use one

headset between two different mobile phones.

PAIRING ANOTHER BLUETOOTH DEVICE

Repeat the pairing steps with the new device. See “Subsequent Pairing”

on page 7 for instructions.

ANSWERING A CALL

An incoming call from either phone rings through to your headset.

To answer a call, briefly press the call control button.•

USING LAST NUMBER REDIAL AND VOICE-ACTIVATED

DIALING

The headset initiates a call on the device you most recently used to make

an outgoing call. To use the second phone, initiate the call using the

controls on the second phone. The second phone forms a link with the

headset.

ANSWERING A CALL WHILE TALKING ON THE OTHER

DEVICE

Press the call control button once to hang up the existing call, and then press •

the call control button again to answer the new call from the other phone.

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OPTIONAL ACCESSORIES

AVAILABLE FOR PURCHASE

76777-01

Vehicle power charger

76772-03

AC charger 100-240v

76775-01

Ear loop stabiliser (M/L)

Ear loop stabiliser (S)

76776-01

Ear bud replacement pack

(S, M, L)

To order, please contact your Plantronics supplier or call

866-363-BLUE (2583). Alternatively, go to www.plantronics.com/support.

76016-01

USB charging cable

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TROUBLESHOOTING

Problem Solution

My headset does

not work with my

phone.

Ensure that the headset is fully charged.

Make sure headset is paired with the phone you are trying to use.

Headset was not in discovery mode when mobile phone

menu selections were made. See “Pairing” on page 6.

Incorrect menu selections were made on your mobile phone.

See “Pairing” on page 6.

My phone did

not locate the

headset.

Turn both your phone and headset off and on, and then

repeat the pairing process on page 6.

I could not enter

my passkey.

Turn both your phone and headset off and on, and then

repeat the pairing process on page 6.

I cannot hear

caller/dial tone.

The headset is not turned on. Press the call control button

for approximately 2 seconds until you hear a tone or see the

indicator glow blue.

Your headset is out of range. Move the headset closer to the

phone or Bluetooth device. See “Range” on page 13.

Your headset battery is drained. Charge your battery using the

AC charger. See “Charging” on page 5.

The listening volume is too low. Press the volume up button

to increase the sound you hear in the headset.

Make sure the ear bud ﬁts properly. See “Custom Fit”

on page 8.

Audio quality is

poor.

Make sure that you have a proper seal on the ear bud. See

“Custom Fit” on page 8.

Callers cannot

hear me.

Mute is turned on. Press the mute button.

Your headset is out of range. Move the headset closer to the

phone or Bluetooth device. See “Range” on page 13.

The ear buds do

not ﬁt my ear.

Try a different size ear bud. See “Custom Fit” on page 8.

Remove the ear bud from your headset and then wash the

ear bud in warm soapy water. When the ear bud is complete-

ly dry, put it back on your headset.

My headset falls

out of my ear.

Use the ear loop stabiliser for increased lateral support. See

“Use the optional ear loop stabiliser” on page 10.

Try a different size ear bud. For a proper ﬁt, the ear bud should

create a seal. When the ear bud ﬁts properly, you should feel a

slight amount of resistance when you remove the headset from

your ear. See page 9 for instructions on choosing an ear bud.

My ear bud needs

to be cleaned.

Remove the ear bud from the headset and wash it in warm

soapy water and rinse thoroughly. When the ear bud is

completely dry, put it back on your headset.

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PRODUCT SPECIFICATIONS

Talk time* battery enables up to 7 hours

Standby time*

battery enables up to 160 hours

Range

up to 33 feet (10 metres)

Headset weight 11 grams

Battery type Lithium ion

Charge time 3 hours for full charge

Version Bluetooth 2.0 + EDR (Enhanced Data Rate)

Bluetooth Proﬁles:

Headset Proﬁle (HSP) for talking on the phone.

Hands-free Proﬁle (HFP) for talking on the phone

and operating the phone.

* Performance dependent on battery and may vary by device.

TECHNICAL ASSISTANCE

The Plantronics Technical Assistance Center (TAC) is ready to assist you.

Call 866-363-BLUE (2583) or visit us on the Web at

www.plantronics.com/support. You can also call the Technical Assistance

Center for accessibility information.

LIMITED WARRANTY

This warranty covers defects in materials and workmanship of products

manufactured, sold or certiﬁed by Plantronics which were purchased and

used in the United States and Canada.

The warranty lasts for one year from the date of purchase of the products.

This warranty extends to you only if you are the end user with the original

purchase receipt.

We will, at our option, repair or replace the products that do not conform

to the warranty. We may use functionally equivalent reconditioned/

refurbished/remanufactured/pre-owned or new products or parts.

To obtain service in the U.S., contact Plantronics at (866) 363-BLUE (2583).

To obtain service in Canada call (800) 540-8363.

THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR THE PRODUCTS.

This warranty gives you speciﬁc legal rights, and you may also have

other rights that vary from state to state. Please contact your dealer or our

service center for the full details of our limited warranty, including items

not covered by this limited warranty.

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IMPORTANT SAFETY AND

OPERATIONAL INFORMATION

Please read the following safety and operational instructions before using

your Bluetooth headset. Keep these instructions for future reference.

When using your Bluetooth headset, these basic safety precautions and

warnings should be followed to reduce the risk of ﬁre, electric shock,

injury to persons and damage to property.

This symbol

identiﬁes and alerts the user to the presence of important

safety warnings.

WARNINGS

CHILDREN. Never allow children to play with the product – small parts may be •

a choking hazard.

Check local laws regarding use of a mobile phone and headset while driving. If •

you use the headset while driving, ensure your attention and focus remain on

driving safely.

Observe all signs that require an electrical device or RF radio product to be •

switched off in designated areas, such as hospitals, blasting areas, potentially

explosive atmospheres and aircraft. On aircraft, obey the airline regulations for

use of wireless equipment.

To reduce the risk of electric shock, explosion or fire use only the supplied •

charger or Class 2 AC adapter to charge the headset. Ensure that the voltage

rating (e.g. 120 V, 60 Hz) corresponds to the power supply you intend to use.

Do not disassemble the AC adapter as this may expose you to dangerous •

voltages or other risks. Incorrect reassembly can cause electric shock or fire

when the product is subsequently used.

Do not insert anything into the product because this may cause damage to the •

internal components or cause injury to you.

Avoid contact with liquids. Do not locate this product near water, for example, •

near a bath or sink, in a wet cellar or near a swimming pool.

Discontinue use of product and contact Plantronics if the product overheats, •

has a damaged cord or plug, if the product has been dropped or damaged, or if

the product has come into contact with liquids.

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Exposure to high volume sound levels may damage your hearing. Although •

there is no single volume setting that is appropriate for everyone, you should

always use your headset or headphones with the volume set at moderate

levels and avoid prolonged exposure to high volume sound levels. The louder

the volume, the less time is required before your hearing could be affected.

You may experience different sound levels when using your headset or

headphones with different devices. The device you use and its settings affect

the level of sound you hear. If you experience hearing discomfort, you should

stop listening to the device through your headset or headphones. To protect

your hearing, some hearing experts suggest that you:

Set the volume control in a low position before putting the headset or 1.

headphones on your ears.

Limit the amount of time you use headsets or headphones at high volume.2.

Avoid turning up the volume to block out noisy surroundings. 3.

Turn the volume down if the sound from the headset or 4.

headphones prevents you from hearing people speaking near you.

See www.plantronics.com/healthandsafety for more information

on headsets and hearing.

BATTERY WARNINGS

To reduce the risk of ﬁre or injury to persons, read and follow these

instructions.

Charge the headset according to the instructions supplied with the unit.•

Do not expose the battery to high temperatures.•

Do not puncture or otherwise damage the battery. The cell contains corrosive •

materials which may damage eyes and skin and may be toxic if swallowed.

Do not short-circuit the battery, as this may result in a sudden rise in •

temperature.

Do not incinerate the battery. •

Never put batteries in mouth. If swallowed, contact your physician or local •

poison control centre.

Dispose of or recycle the battery according to local and regional regulatory •

requirements. Lithium Ion batteries are recyclable. For more information,

visit www.rbrc.org.

IMPORTANT SAFETY AND

OPERATIONAL INFORMATION

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Plantronics Voyager 815 Owner's manual

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