VTech ET635 Owner's manual

ErisTerminal® SIP Deskset

ET635

Administrator and Provisioning Manual

Rev. 1 07/18

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ET635 Administrator and Provisioning Manual

C

ONTENTS

Preface ...................................................................................................... 6

Text Conventions ................................................................................................................7

Audience.............................................................................................................................7

Related Documents ............................................................................................................7

Introducing the ET635.............................................................................. 8

About the ET635 Deskset...................................................................................................9

Quick Reference............................................................................................................... 11

Programmable Keys .........................................................................................................12

Configuration Methods .....................................................................................................13

Provisioning............................................................................................ 14

Auto Provisioning..............................................................................................................15

Requirements ...................................................................................................... 15

Saving Configuration Files...................................................................................15

Scenarios.............................................................................................................16

DHCP Option 66/67 ...................................................................................... 16

DHCP Options............................................................................................... 17

Plug & Play....................................................................................................19

Automatic Redirection Service ......................................................................20

TR-069 Provisioning......................................................................................21

Bootup Process ...................................................................................................23

Configuration File Types ......................................................................................24

ASCII Format .......................................................................................................26

Structure........................................................................................................26

Hints ..............................................................................................................26

Flags .............................................................................................................26

General Setting File ......................................................................................26

Specific Setting File.......................................................................................27

Firmware Setting File ....................................................................................28

XML Format .........................................................................................................29

Structure........................................................................................................29

Setting Files Container <setting-files>...........................................................30

Settings Container <settings> .......................................................................30

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ET635 Administrator and Provisioning Manual

Supported Container Tags and Sub Tags...................................................... 31

XML Syntax................................................................................................... 51

Manual Software Update ..................................................................................................52

Phone Menu Reference.......................................................................... 53

Viewing the Phone Menu..................................................................................................54

Alphanumeric keypad ..........................................................................................54

Input modes and navigation ..........................................................................54

Entering numerals, letters, special characters, and symbols ........................55

Using the Identity menu....................................................................................................57

Select Outgoing Identity menu............................................................................. 57

Reregister Identity menu......................................................................................57

Edit Identity menu ................................................................................................58

Edit Identity (Hotdesking) ..............................................................................58

Edit Identity ...................................................................................................59

Logging off identity...............................................................................................63

Using the Network menu ..................................................................................................64

IP Settings menu ................................................................................................. 64

IPv4 settings..................................................................................................64

IPv6 Settings .................................................................................................66

Webserver menu .................................................................................................67

VLAN menu .........................................................................................................69

WLAN menu ........................................................................................................70

Advanced menu...................................................................................................72

802.1X menu.................................................................................................72

Hardware menu.............................................................................................74

NTP menu .....................................................................................................76

DNS menu.....................................................................................................77

Using the Maintenance menu...........................................................................................79

Security menu......................................................................................................79

Putting your phone in User Mode..................................................................79

Putting your phone in Administrator Mode ....................................................79

Changing the Keyboard Lock PIN.................................................................80

Reboot .................................................................................................................82

Reset Values........................................................................................................82

Using the Information Menu .............................................................................................84

Status Info............................................................................................................84

System Info..........................................................................................................85

Help .....................................................................................................................85

Web User Interface (WebUI) Reference................................................ 87

Using the Web User Interface (WebUI) ............................................................................88

Accessing the WebUI ..........................................................................................88

Changing settings in the WebUI ..........................................................................89

Operation pages ...............................................................................................................91

Home page ..........................................................................................................91

Directory page .....................................................................................................93

Setup pages......................................................................................................................97

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ET635 Administrator and Provisioning Manual

Preferences page ................................................................................................97

General .........................................................................................................97

Appearance.................................................................................................100

Audio ...........................................................................................................104

Speed Dial page ................................................................................................106

Function Keys page ...........................................................................................108

Key Assignment ..........................................................................................108

Type ............................................................................................................109

Key Events .................................................................................................. 114

SmartLabel.................................................................................................. 116

Identity n page ................................................................................................... 118

Login tab ..................................................................................................... 118

Features tab ................................................................................................122

SIP tab ........................................................................................................129

NAT tab .......................................................................................................137

RTP tab .......................................................................................................138

Action URL Settings page..................................................................................140

Advanced pages................................................................................................143

Network tab .................................................................................................144

Behavior tab ................................................................................................150

Audio tab .....................................................................................................157

SIP/RTP tab ................................................................................................159

QoS/Security tab .........................................................................................165

Update tab...................................................................................................173

Certificates page................................................................................................176

Unknown Certificates tab ............................................................................176

Custom Certificates.....................................................................................177

802.1X Certificates......................................................................................177

Preinstalled Certificates...............................................................................178

Software Update................................................................................................178

Status pages ...................................................................................................................180

System Information page...................................................................................180

Log page............................................................................................................180

SIP Trace page..................................................................................................181

DNS Cache........................................................................................................182

Subscriptions .....................................................................................................182

PCAP Trace page..............................................................................................182

Memory page.....................................................................................................183

Settings page.....................................................................................................184

Configuration File Parameter Guide................................................... 185

Configuration File Parameters ........................................................................................186

Troubleshooting................................................................................... 439

Common Troubleshooting Procedures ...........................................................................439

Appendixes........................................................................................... 441

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ET635 Administrator and Provisioning Manual

Appendix A: Maintenance...............................................................................................441

Preface 6 Back to Contents

ET635 Administrator and Provisioning Manual

PREFACE

Congratulations on your purchase of this VTech product. Please thoroughly read this

manual for all the feature operations and troubleshooting information necessary to install

and operate your new VTech product. You can also visit our website at

businessphones.vtech.com or call 1 (888) 370-2006.

This administrator and provisioning manual contains detailed instructions for installing and

configuring your ET635 SIP Deskset with software version 8.10.1.x. See “System Info” on

page 85 for instructions on checking the software version on the ET635. Please read this

manual before installing the product.

Please print this page and record the following information regarding your product:

Model number: ET635

Type: Small to medium business SIP-endpoint deskset

Serial number: _______________________________

Purchase date: _______________________________

Place of purchase: ____________________________

Both the model and serial numbers of your VTech product can be found on the bottom of

the console.

Save your sales receipt and original packaging in case it is necessary to return your

telephone for warranty service.

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ET635 Administrator and Provisioning Manual

Text Conventions

Table 1 lists text formats and describes how they are used in this guide.

Audience

This guide is written for installers and system administrators. It assumes that you are

familiar with networks and VoIP, both in theory and in practice. This guide also assumes

that you have ordered your IP PBX equipment or service and selected which PBX features

you want to implement. This guide references specific IP PBX equipment or services only

for features or settings that have been designed for a specific service. Please consult your

equipment supplier or service provider for recommended switches, routers, and firewall

and NAT traversal settings, and so on.

As the ET635 SIP Deskset becomes certified for IP PBX equipment or services, VTech may

publish interop guides for those specific services. The interop guides will recommend

second-party devices and settings, along with ET635-specific configurations for optimal

performance with those services. For the latest updates, visit our website at

businessphones.vtech.com.

Related Documents

The ET635 Quick Start Guide contains a quick reference guide to the ET635 external

features and brief instructions on connecting the ET635 to a working IP PBX system.

The ET635 User Guide contains a quick reference guide, full installation instructions,

instructions for making and receiving calls, and a guide to all user-configurable settings.

The documents are available from our website at businessphones.vtech.com.

Table 1. Description of Text Conventions

Text Format Description

Screen Identifies text that appears on a device screen or a

WebUI page in a title, menu, or prompt.

HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.

Identifies a soft key.

Example of a Note.

Example of a Caution.

CallFwd

Notes provide important information

about a feature or procedure.

A caution means that loss of data or

unintended circumstances may result.

Introducing the ET635 8 Back to Contents

ET635 Administrator and Provisioning Manual

CHAPTER 1

INTRODUCING THE ET635

This administrator and provisioning guide contains detailed instructions for configuring the

ET635 SIP Deskset. Please read this guide before attempting to configure the ET635.

This chapter covers:

“About the ET635 Deskset” on page 9.

“Quick Reference” on page 11.

“Programmable Keys” on page 12.

“Configuration Methods” on page 13.

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ET635 Administrator and Provisioning Manual

About the ET635 Deskset

The VTech ET635 SIP Deskset is a business phone designed to work with popular SIP

telephone (IP PBX) equipment and services. Once you have ordered and configured your

SIP equipment or service, the ET635 enables you to make and receive calls as you would

with any other business phone.

The ET635 Deskset features include:

Support for 12 SIP lines/accounts8

Dual Ethernet ports, GigE

USB port

Power over Ethernet (PoE) support (AC adapter optional)

2.8-inch 320 x 240 pixels (w x h) color LCD display

4 configurable soft keys

8 programmable SmartLabel keys with multi-color LEDs

4-way navigational pad

Zero touch provisioning

RJ9 headset port

RJ12 EHS port

Sensor hook switch

HD Voice for receiver and speakerphone

Full-duplex base speakerphone

Message waiting LED indicator

Local phonebook up to 1,000 entries

Call history up to 100 entries

There are two network ports, known as the Ethernet port and PC port, at the back of the

ET635. The Ethernet port allows the ET635 Deskset to connect to the IP PBX. The PC port

is for another device such as a personal computer to connect to the Ethernet network

through the ET635.

You can configure the ET635 using the menus on the phone, a browser-based interface

called the WebUI, or an automatic provisioning process (see “Auto Provisioning” on

page 15). The WebUI enables you to configure the ET635 using a computer that is

connected to the same Local Area Network. The WebUI resides on the ET635, and may

get updated with firmware updates.

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ET635 Administrator and Provisioning Manual

The ET635 SIP Deskset supports intercom and call transfers between system extensions

and can connect you and two other parties on the same conference call. The ET635 has

four programmable soft keys and 8 programmable SmartLabel keys. You can program

these keys for quick dial, busy lamp field, line access or any of the functions described in

“Function Keys page” on page 108.

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ET635 Administrator and Provisioning Manual

Quick Reference

The following diagram shows the ET635 external features and controls.

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ET635 Administrator and Provisioning Manual

Programmable Keys

You can use the WebUI to change the function of the four soft keys below the display, eight

SmartLabel keys left and right of the display, navigation keys, and the customizable

function keys.

For more information, see “Function Keys page” on page 108.

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ET635 Administrator and Provisioning Manual

Configuration Methods

You can use any of the following methods to configure your ET635 SIP Deskset:

Provisioning – see “Provisioning” on page 14.

Phone User Interface – see “Phone Menu Reference” on page 53.

Web User Interface (WebUI) – see “Web User Interface (WebUI) Reference” on

page 87.

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ET635 Administrator and Provisioning Manual

CHAPTER 2

PROVISIONING

Provisioning refers to the process of acquiring and applying new settings for the ET635

using configuration files retrieved from a remote computer. After a ET635 is deployed,

subsequent provisioning can update the ET635 with new settings; for example, if your

service provider releases new features.

With automatic provisioning, you enable the ET635 to get its settings automatically—the

process occurs in the background as part of routine system operation. Automatic

provisioning can apply to multiple devices simultaneously.

With Manual Software Update on the WebUI, you update the ET635 settings (configuration

and/or firmware) yourself via Setup > Software Update.

This chapter covers

“Auto Provisioning” on page 15

“Manual Software Update” on page 52

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ET635 Administrator and Provisioning Manual

Auto Provisioning

Auto Provisioning (Mass deployment) enables remote administration (configuration and

maintenance) of the ET635 deskset.

Auto Provisioning is particularly useful for out-of-the-box scenarios in larger phone

installations.

Auto Provisioning can be used to provide general and specific configuration parameters

(Settings) to the phones and to manage firmware actualization.

Requirements

Auto Provisioning requires a central setting (or provisioning) server.The Auto Provisioning

Server stores the Auto Provisioning Configuration Files and provides them on request to

the phones. Firmware images may also be stored here.

The following setting server types/protocols can be used for provisioning of configuration

parameters and firmware images: TFTP Server, HTTP Server, and HTTPS Server.

Selected Configuration parameters can be stored in configuration files (phone type/MAC

address based) or can be created on request by means of script files (MAC address

based). See “Configuration File Types” on page 24. The location of these files is defined in

the parameter setting_server.

Please check the Bootup Process in order to select the appropriate auto provisioning

method. See “Bootup Process” on page 23.

Saving Configuration Files

You can save a sample configuration file from your phone using the WebUI interface.

1. Open the ET635 WebUI interface, and open the Settings page.

2. To save the settings, click the link for the file format you want.

The first link will save the settings in ASCII format.

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ET635 Administrator and Provisioning Manual

NOTE: VTech recommends that you only work with XML format when saving

configuration files.

You can now make copies of the settings file, and edit them as required for auto

provisioning.

Scenarios

Depending on the installation environment, the following scenarios can be applied to

provide the setting (provisioning) URL to the phones:

1. DHCP Option 66/67 - see page 16.

The DHCP Server in the LAN may send the provisioning URL via Option 66/67.

2. Plug & Play - see page 19.

Any SIP Server in the LAN may send the provisioning URL by replying to SIP SUB-

SCRIBE Broadcast messages.

3. Automatic Redirection Service - see page page 20.

VTech’s public provisioning server will be contacted automatically and may redirect

MAC address based provisioning requests to any other server.

4. TR-069 Provisioning - see page page 21.

Either scenario 1/2/3 can be used to enable the phone for TR-69 Provisioning.

DHCP Option 66/67

This configuration method requires the following components:

DHCP Server

ONE DHCP Server per LAN supporting DHCP Option(s) 66 or/and 67.

See “DHCP Options” on page 17.

Auto Provisioning Server

Configuration files

See “Configuration File Types” on page 24.

VTech VOIP Phone Configuration

The DHCP Server must be configured with additional DHCP Options containing the URL of

the Auto Provisioning Server to the VTech VoIP phones on boot-up. The phones will then

request their configuration parameters from the Auto Provisioning Server which will result

in a ready-to-use phone setup without manual configuration.

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ET635 Administrator and Provisioning Manual

DHCP Options

Option 66 (TFTP server name)

This option is used to identify a TFTP server when the 'sname' field in the DHCP header

has been used for DHCP options. The code for this option is 66, and its minimum length is

1.

VALIDVALUE

<protocol> : // <IP address> or <domain> e.g. http://10.0.0.2,

https://provisioning.company.com

<IP address> or <domain> e.g. 10.0.0.2, provisioning.company.com

where <protocol> = server type/protocol

where <IP address> = server IP address

where <domain> = server domain name

NOTE: Without specifying the <protocol> the firmware will attempt all supported server

protocol types consecutively:

1. tftp://...

2. http://...

3. https://...

Configuration Parameter: update_server

Option 67 (Bootfile name)

This option is used to identify a bootfile when the 'file' field in the DHCP header has been

used for DHCP options. The code for this option is 67, and its minimum length is 1.

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ET635 Administrator and Provisioning Manual

VALIDVALUE

<path> e.g. settingfiles/vtech/VTechET635.cfg, settingfiles/vtech/ VTechET635.htm,

settingfiles/vtech/VTechET635.xml

where <path> = path to the location of the setting file/script file

NOTE: If this option is empty or not specified at all the firmware automatically requests the

following setting files, except the whole URL is encoded in option 66:

all ET635 phones request --> http://<domain>/VTechET635.htm

Configuration Parameter: update_filename

Option 43 (vendor-encapsulated-options)

Encapsulated Option 66, Option 67, Option 132, and Option 133 are supported.

Encapsulated DHCP options, for encoding see RFC 2132 Section 2. DHCP Option Field

Format; One can tunnel vendor specific DHCP options depending on the vendor-id (option

60) send before from the phone to the DHCP server. Vendor specific DHCP options may

be provided encapsulated in option 43, see RFC 2132 Section 8.4. Vendor Specific

Information. Values of options like 66/67/132/133, which are tunneled via option 43, take

precedence over direct options 66/67/132/133.

VALIDVALUE (Examples)

linux dhcpd3 syntax:

option vendor-encapsulated-options

42:0c:68:74:74:70:3a:2f:2f:74:65:73:74:00:43:12:73:6e:6f:6d:2f:73:65:74:74:6

9:6e:67:73:2e:70:68:70:00;

Which means tunnel opt 66 http://test and opt 67 vtech/settings.php via opt 43.

option vendor-encapsulated-options

84:02:33:00;

Which means tunnel opt 132 value 3 via opt 43.

option vendor-encapsulated-options

84:04:31:31:34:00:85:02:35:00;

Which means tunnel opt 132 value 114 and opt 133 value 5 via opt 43.

Option 60 (Vendor class identifier)

This option is used by DHCP clients to optionally identify the vendor type and configuration

of a DHCP client. The information is a string of n octets, interpreted by servers. Vendors

may choose to define specific vendor class identifiers to convey particular configuration or

other identification information about a client. For example, the identifier may encode the

client's hardware configuration. Servers not equipped to interpret the class-specific

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ET635 Administrator and Provisioning Manual

information sent by a client MUST ignore it (although it may be reported). Servers that

respond SHOULD only use option 43 to return the vendor-specific information to the client.

The code for this option is 60, and its minimum length is 1.

The phone sends its type (i.e. VTechET635) via this option to the DHCP server.

NOTE: Vendor class identifier for VTech ET635: VTechET635

Plug & Play

Plug & Play (PnP) provides a proprietory method to enable Auto Provisioning on all VTech

VoIP phones. By default (Parameter pnp config = on) the phones send SIP SUBSCRIBES

messages to a multicast address. Any SIP server understanding that message may reply

with a SIP NOTIFY message containing the Auto Provisioning Server URL where the

phones can request their configuration from.

SIP Flow

ET635 phones send on boot-up a SIP SUBSCRIBE message to a multicast address:

Sent to udp:224.0.1.75:5060 at 24/12/2001 00:00:19:248 (448 bytes):

SUBSCRIBE sip:MAC%3a00135E874B49@intern.vtech.ca SIP/2.0

Via: SIP/2.0/UDP 192.168.10.67:5060;rport

From: <sip:MAC%3a00135E874B49@intern.vtech.ca>;tag=658512961

To: <sip:MAC%3a00135E874B[email protected]ch.ca>

Call-ID: 19307[email protected]68.10.67

CSeq: 1 SUBSCRIBE

Event: ua-profile;profile-type=device;vendor=OEM;model=OEM;version=7.1.19

Expires: 0

Accept: application/url

Contact: <sip:192.168.10.67:5060>

Content-Length: 0

If any SIP application within one hop range understands this message a confirmation is

sent:

Received from udp:192.168.100.10:5060 at 24/12/2001 00:00:19:287 (480 bytes):

SIP/2.0 200 OK

Via: SIP/2.0/UDP 192.168.10.67:5060;rport=5060

Record-Route: <sip:127.0.0.1;lr;transport=tcp;route-id=fb4fb92b7775c2a7>

Record-Route:

<sip:192.168.100.10;lr;transport=UDP;route-id=fb4fb92b7775c2a7>

Contact: <sip:192.168.100.10;transport=TCP;handler=dum>

To: <sip:MAC%3a00135E874B[email protected]ch.ca>;tag=91955270

From: <sip:MAC%3a00135E874B49@intern.vtech.ca>;tag=658512961

Call-ID: 19307[email protected]68.10.67

CSeq: 1 SUBSCRIBE

Expires: 0

Content-Length: 0

followed by a SIP NOTIFY message containing the Auto Provisioning URL

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ET635 Administrator and Provisioning Manual

http://192.168.100.10/sipphone/sipphoneconfig.xml?mac={mac}:

Received from udp:192.168.100.10:5060 at 24/12/2001 00:00:19:293 (868 bytes):

NOTIFY sip:192.168.10.67:5060 SIP/2.0

Via: SIP/2.0/UDP

192.168.100.10:5060;branch=z9hG4bK-d8754z-c3ea5f0e74462613-1---d8754z-;rport

Via: SIP/2.0/TCP

127.0.0.1:5060;branch=z9hG4bK-d8754z-7ca96c30144f3e04-1---d8754z-;rport=4091

6

Max-Forwards: 20

Record-Route: <sip:192.168.100.10;lr;route-id=e3470eb400e9c0a4>

Record-Route: <sip:127.0.0.1;lr;transport=TCP;route-id=e3470eb400e9c0a4>

Contact: <sip:192.168.100.10;transport=TCP;handler=dum>

To: <sip:MAC%3a00135E874B[email protected]ch.ca>;tag=658512961

From: <sip:MAC%3a00135E874B49@intern.vtech.ca>;tag=91955270

Call-ID: 19307[email protected]68.10.67

CSeq: 3 NOTIFY

Content-Type: application/url

Subscription-State: terminated;reason=timeout

Event: ua-profile;profile-type=device;vendor=OEM;model=OEM;version=7.1.19

Content-Length: 59

http://192.168.100.10/sipphone/sipphoneconfig.xml?mac={mac}

The phone accepts this message and confirms:

Sent to udp:192.168.100.10:5060 at 24/12/2001 00:00:19:315 (542 bytes):

SIP/2.0 200 Ok

Via: SIP/2.0/UDP

192.168.100.10:5060;branch=z9hG4bK-d8754z-c3ea5f0e74462613-1---d8754z-;rport

=5060

Via: SIP/2.0/TCP

127.0.0.1:5060;branch=z9hG4bK-d8754z-7ca96c30144f3e04-1---d8754z-;rport=4091

6

Record-Route: <sip:192.168.100.10;lr;route-id=e3470eb400e9c0a4>

Record-Route: <sip:127.0.0.1;lr;transport=TCP;route-id=e3470eb400e9c0a4>

From: <sip:MAC%3a00135E874B49@intern.vtech.ca>;tag=91955270

To: <sip:MAC%3a00135E874B[email protected]ch.ca>;tag=658512961

Call-ID: 19307[email protected]68.10.67

CSeq: 3 NOTIFY

Content-Length: 0

Automatic Redirection Service

This redirection service enables customers to register/list/unregister the MAC addresses of

their VTech VoIP phones on VTech’s Redirect Server and assign a redirection URL pointing

to their own Auto Provisioning Server. Any ET635 updated to the latest firmware release

will have the Redirection Server URL available as the default Provisioning Server URL

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