HTC One Sprint User guide

User Guide

Table of Contents i

Table of Contents

Get Started ................................................................................................................................ 1

Your Phone at a Glance ...................................................................................................... 1

Charge Your Phone ............................................................................................................ 1

Activate Your Phone ........................................................................................................... 2

Complete the Setup Application .......................................................................................... 3

Set Up Voicemail ................................................................................................................ 4

Transfer Content to Your New Phone ................................................................................. 5

Transfer Content from an Android Phone with Data Connection .................................. 5

Transfer Content from an Android Phone without Data Connection ............................. 6

Transfer Content from an iPhone ................................................................................. 7

Transfer Content From Your Old Phone Using Bluetooth............................................. 7

Transfer Content Between Your Phone and Computer ................................................ 7

Ways of Transferring Contacts and Other Content into Your Phone ............................ 8

Sprint Account Information and Help ................................................................................... 8

Sprint Account Passwords ........................................................................................... 8

Manage Your Account ................................................................................................. 9

Sprint Support Services ..............................................................................................10

Phone Basics ............................................................................................................................11

Your Phone’s Layout ..........................................................................................................11

Turn Your Phone On and Off .............................................................................................12

Turn Your Screen On and Off ............................................................................................13

Your Phone’s Lock Screen .................................................................................................14

Unlock the Screen ......................................................................................................14

Customize the Lock Screen ........................................................................................14

Touchscreen Navigation ....................................................................................................15

Motion Gestures ................................................................................................................19

Working with Phone Apps and Settings .............................................................................21

Open an App ..............................................................................................................21

Capture the Phone Screen .........................................................................................23

Get to Know Your Settings ..........................................................................................23

Table of Contents ii

Your Home Screen ............................................................................................................23

Home Screen Feeds ...................................................................................................23

Customize the Home Screen ......................................................................................25

Work with Widgets, Folders, and App Shortcuts .........................................................27

Status and Notifications .....................................................................................................29

Status Bar ...................................................................................................................29

Notifications Panel ......................................................................................................31

Notification LED ..........................................................................................................32

Enter Text ..........................................................................................................................33

HTC Sense Keyboard .................................................................................................33

Change the HTC Sense Keyboard Layout ..................................................................33

Change the HTC Sense Keyboard Language .............................................................34

Enter Text by Typing on the HTC Sense Keyboard.....................................................34

Enter Text with the HTC Sense Keyboard Using the Trace Keyboard ........................35

Enter Text by Speaking on the HTC Sense Keyboard ................................................35

Enter Text with Word Prediction on the HTC Sense Keyboard ...................................36

Swype Keyboard ........................................................................................................36

Switch to the Swype Keyboard ...................................................................................36

Enter Text Using Swype .............................................................................................37

Enter Text by Typing on the Swype Keyboard or by Speaking ....................................37

Edit Text .....................................................................................................................38

Phone Calls ..............................................................................................................................40

Make Phone Calls ..............................................................................................................40

Call Using Smart Dial ..................................................................................................40

Return a Missed Call ..................................................................................................41

Call From Call History .................................................................................................41

Call From People ........................................................................................................42

Call Using a Speed Dial Number ................................................................................42

Call a Number in a Text Message, Email Message, or Calendar Event ......................42

Call Emergency Numbers ...........................................................................................42

Make International Calls .............................................................................................43

Set Up Speed Dial .............................................................................................................44

Receive Phone Calls ..........................................................................................................44

Table of Contents iii

In-call Options ....................................................................................................................45

3-way Calling ..............................................................................................................46

Put a Call On Hold ......................................................................................................46

End a Call ...................................................................................................................46

Call Services ......................................................................................................................47

Caller ID .....................................................................................................................47

Call Waiting ................................................................................................................47

Call Forwarding ..........................................................................................................48

Call History ........................................................................................................................48

Open Call History........................................................................................................48

Save a Number From Call History ..............................................................................49

Prepend a Number From Call History .........................................................................49

Block a Caller .............................................................................................................50

Erase Call History .......................................................................................................50

Change Ringtone Settings .................................................................................................50

Visual Voicemail ................................................................................................................51

Set Up Visual Voicemail..............................................................................................51

Review Visual Voicemail .............................................................................................52

Voicemail (Traditional) .......................................................................................................53

Voicemail Notification .................................................................................................53

Set Up Voicemail ........................................................................................................53

Retrieve Your Voicemail Messages ............................................................................53

Internet Calls......................................................................................................................54

Add an Internet Calling Account ..................................................................................54

Make an Internet Call ..................................................................................................55

People ......................................................................................................................................56

Your People List ................................................................................................................56

Find People ................................................................................................................57

Set Up Your Profile ............................................................................................................57

Add Entries to People App .................................................................................................58

Add a New People Entry .............................................................................................58

Import or Copy Contacts .............................................................................................58

Merge Entries in People .....................................................................................................59

Table of Contents iv

Accept Contact Link Suggestions ...............................................................................59

Manually Merge Entries ..............................................................................................60

Break the Link .............................................................................................................60

Send Contact Information ..................................................................................................61

Manage People Entries ......................................................................................................62

Edit a People Entry .....................................................................................................62

Delete an Entry ...........................................................................................................62

Delete Multiple Entries ................................................................................................62

Contact Groups ..................................................................................................................62

Create a Group ...........................................................................................................62

Send a Message or Email to a Group .........................................................................63

Edit a Contact Group ..................................................................................................63

Manage Your Contact Groups ....................................................................................63

Back Up and Restore Your Contacts .................................................................................64

Accounts and Messaging ..........................................................................................................65

Gmail .................................................................................................................................65

Create a Google Account ............................................................................................65

Sign In to Your Google Account ..................................................................................66

View Your Gmail Inbox ...............................................................................................66

Send a New Gmail Message ......................................................................................67

Reply To or Forward an Email Message .....................................................................68

Add a Gmail Account ..................................................................................................68

Get Help with Gmail ....................................................................................................68

Email .................................................................................................................................68

Add an Email Account ................................................................................................69

Check Your Mail Inbox ................................................................................................69

Organize Your Inbox ...................................................................................................70

Send an Email Message .............................................................................................71

Read and Reply to an Email Message ........................................................................71

Save an Email Message in Tasks ...............................................................................72

Manage Email Messages ............................................................................................72

Search Email Messages .............................................................................................73

Print Your Email Messages .........................................................................................73

Table of Contents v

Work with Exchange ActiveSync Email .......................................................................74

Delete an Email Account.............................................................................................75

Use Smart Sync ..........................................................................................................75

Change the Email Account Settings ............................................................................76

Text Messaging and MMS .................................................................................................78

Send a Text Message (SMS) ......................................................................................78

Send a Multimedia Message (MMS) ...........................................................................78

Send a Group Message ..............................................................................................80

Save and Resume Composing a Draft Message ........................................................80

Read and Reply to a Message ....................................................................................81

Protect Your Messages ..............................................................................................83

Block Unwanted Messages .........................................................................................84

WAP Push Messages .................................................................................................84

Delete Messages and Conversations..........................................................................84

Back Up and Restore Your Text Messages ................................................................85

Text and Multimedia Message Options .......................................................................86

Social Networking Accounts ...............................................................................................88

Facebook ....................................................................................................................89

Twitter .........................................................................................................................89

Google+ ......................................................................................................................89

YouTube .....................................................................................................................89

Start a Chat Using Google Talk ..................................................................................90

Apps and Entertainment ............................................................................................................92

Get Apps ............................................................................................................................92

Get Apps from Google Play ........................................................................................92

Download Apps from the Web ....................................................................................93

Uninstall an App .........................................................................................................93

Navigation ..........................................................................................................................94

HTC Car .....................................................................................................................94

Google Maps ..............................................................................................................97

Google Latitude ........................................................................................................ 101

Scout ........................................................................................................................ 101

Music ............................................................................................................................... 102

Table of Contents vi

Listen to Music .......................................................................................................... 102

Beats Audio - Make Your Music Sound Better .......................................................... 103

Add a Song to the Queue ......................................................................................... 103

Playlists .................................................................................................................... 103

Update Album Covers and Artist Photos ................................................................... 105

Set a Song as a Ringtone ......................................................................................... 105

Search for Lyrics, Music Videos, and More ............................................................... 106

Google Play Music .................................................................................................... 107

Sprint Music Plus ...................................................................................................... 107

FM Radio ......................................................................................................................... 108

TV .................................................................................................................................... 109

Set Up the TV App .................................................................................................... 109

Use the EPG ............................................................................................................. 109

Schedule TV Programs ............................................................................................. 110

Watch On Demand Videos ....................................................................................... 110

Set Up Your Remote Control .................................................................................... 111

Customize the Remote Control Buttons .................................................................... 111

Control Your TV with HTC Remote ........................................................................... 112

Control Your TV From the Notifications Panel ........................................................... 112

HTC Watch ...................................................................................................................... 113

Create or Sign In to Your HTC Watch Account ......................................................... 113

Rent or Buy a Video with HTC Watch ....................................................................... 113

Manage Your HTC Watch Downloads ...................................................................... 114

Change the HTC Watch Settings .............................................................................. 114

Check What’s Linked to Your HTC Watch Account ................................................... 114

Delete Your HTC Watch Account .............................................................................. 115

HTC Watch FAQs ..................................................................................................... 115

Google Play Movies & TV ................................................................................................ 115

Wireless Display .............................................................................................................. 115

Share on the Big Screen ........................................................................................... 116

About HTC Media Link HD ........................................................................................ 116

Kid Mode ......................................................................................................................... 117

Web and Data ......................................................................................................................... 118

Table of Contents vii

Data Services – Sprint 4G LTE and Sprint 3G Networks .................................................. 118

Your User Name ....................................................................................................... 118

Launch a Web Connection ........................................................................................ 118

Data Connection Status and Indicators ..................................................................... 119

Turn the Data Connection On or Off ......................................................................... 119

Data Services FAQs ................................................................................................. 119

Manage Your Data Usage ........................................................................................ 120

Wi-Fi ................................................................................................................................ 122

Turn Wi-Fi On and Connect to a Wireless Network ................................................... 122

Prevent Notifications from Unsecured Wi-Fi Networks .............................................. 122

Connect to a Wi‑Fi Network via WPS ....................................................................... 123

Disconnect from a Wireless Network ........................................................................ 123

Virtual Private Networks (VPN) ........................................................................................ 123

Add a VPN Connection ............................................................................................. 124

Connect to a VPN ..................................................................................................... 124

Disconnect From a VPN ........................................................................................... 124

Search for Information ..................................................................................................... 124

Perform Searches on the Web and Your Phone ....................................................... 125

Search the Web with Your Voice .............................................................................. 125

Set Search Options ................................................................................................... 125

Get Instant Information with Google Now .................................................................. 125

Browse the Web .............................................................................................................. 127

Open the Browser ..................................................................................................... 127

Use Browser Tabs .................................................................................................... 128

Save Web Content For Later .................................................................................... 129

Add and Manage Your Bookmarks ........................................................................... 129

Browsing History ....................................................................................................... 130

Private Browsing ....................................................................................................... 130

Set Browser Options ................................................................................................. 131

Use Google Chrome to Browse the Web .................................................................. 131

Sprint Hotspot .................................................................................................................. 131

Share Internet Connection via USB Tethering .................................................................. 132

Connect to the Internet Through a Computer ................................................................... 132

Table of Contents viii

Wi‑Fi Printing ................................................................................................................... 133

Camera and Video .................................................................................................................. 135

Launch the Camera ......................................................................................................... 135

Take a Photo ............................................................................................................ 136

Record a Video ......................................................................................................... 137

Camera Scenes ........................................................................................................ 138

Change Camera and Video Settings ......................................................................... 140

Access Photos and Videos .............................................................................................. 140

View Photos and Videos ........................................................................................... 140

Watch and Edit Videos ............................................................................................. 141

View Photo Highlights ............................................................................................... 143

View the Highlights of an Event ................................................................................ 143

Organize Photos and Videos .................................................................................... 143

View Photos in Your Social Networks ....................................................................... 145

Edit Your Photos ....................................................................................................... 145

Create an Action Sequence Shot .............................................................................. 146

Edit a Group Shot ..................................................................................................... 147

Remove Unwanted Objects in a Photo ..................................................................... 147

Send Your Photos and Videos .................................................................................. 148

Share Your Photos on Social Networks .................................................................... 148

Share Memories Through HTC Share ....................................................................... 149

Tools and Calendar ................................................................................................................. 151

Calendar .......................................................................................................................... 151

View the Calendar .................................................................................................... 151

Create or Edit an Event ............................................................................................ 152

Choose Which Calendar to Show ............................................................................. 152

Share an Event (vCalendar) ..................................................................................... 153

Accept or Decline a Meeting Invitation ...................................................................... 153

Dismiss or Snooze Reminders .................................................................................. 154

Calculator ........................................................................................................................ 154

Clock & Alarm .................................................................................................................. 155

Set the Date and Time Manually ............................................................................... 155

Set an Alarm ............................................................................................................. 155

Table of Contents ix

Checking Weather ........................................................................................................... 155

Tasks ............................................................................................................................... 156

Create a Task ........................................................................................................... 156

Manage Tasks .......................................................................................................... 156

Manage Task Lists .................................................................................................... 157

Voice Recorder ................................................................................................................ 157

Record Your Voice .................................................................................................... 157

Dropbox ........................................................................................................................... 158

HTC Sync Manager ......................................................................................................... 162

Install HTC Sync Manager on a Windows Computer ................................................ 163

Transfer iPhone Content to Your HTC Phone ........................................................... 163

Copy or Remove Media on Your Phone .................................................................... 164

Sync Data Between Your Phone and Your Computer ............................................... 164

Sync Music, Photos, and Videos Between Your Phone and Your Computer ............ 165

Sync Playlists Between Your Phone and Your Computer ......................................... 165

Sync Documents From Your Computer to Your Phone ............................................. 166

Get Help ................................................................................................................... 166

Bluetooth and NFC .......................................................................................................... 166

Connect a Bluetooth Headset or Car Kit ................................................................... 166

Reconnect a Headset or Car Kit ............................................................................... 167

Disconnect From a Bluetooth Device ........................................................................ 167

Send Information Using Bluetooth ............................................................................ 168

Where Sent Information is Saved ............................................................................. 169

Receive Files Using Bluetooth .................................................................................. 169

Use Bluetooth FTP Server ........................................................................................ 170

Share Content with NFC ........................................................................................... 171

Update Your Phone ......................................................................................................... 171

Prepare for a Phone Update ..................................................................................... 172

Update the Operating System ................................................................................... 172

Update Your Profile .................................................................................................. 173

Update Your PRL ..................................................................................................... 173

Sprint Worldwide Wireless Service .......................................................................................... 174

Activate Sprint Worldwide Service on Your Account ........................................................ 174

Table of Contents x

Your SIM Card ................................................................................................................. 174

Enable Global Roaming Mode ......................................................................................... 175

Make and Receive Worldwide Calls ................................................................................. 175

Sprint Voicemail Service .................................................................................................. 176

Set Up Your Voicemail Access Number .................................................................... 176

Access Your Voicemail ............................................................................................. 176

International Data Roaming ............................................................................................. 177

Get Started With Data Services ................................................................................ 177

Access Email and Data Services on GSM/UMTS Networks ...................................... 178

Access Email and Data Services on CDMA Networks .............................................. 178

Status Messages ............................................................................................................. 178

Contact Sprint for Assistance ........................................................................................... 180

Settings ................................................................................................................................... 182

Wireless & Networks Settings .......................................................................................... 182

Airplane Mode .......................................................................................................... 182

Wi-Fi Settings ........................................................................................................... 182

Bluetooth Settings..................................................................................................... 182

Mobile Data Settings ................................................................................................. 182

Media Output Settings .............................................................................................. 182

More Wireless & Network Settings ............................................................................ 183

Personalize Settings ........................................................................................................ 183

Wallpaper ................................................................................................................. 183

Lock Screen Style ..................................................................................................... 183

Customize the Home Screen Settings ...................................................................... 183

Ringtone ................................................................................................................... 184

Notification Sound..................................................................................................... 184

Alarm ........................................................................................................................ 184

Accounts & Sync .............................................................................................................. 184

Add Your Social Networks, Email Accounts, and More ............................................. 184

Add an Exchange ActiveSync Account ..................................................................... 185

Add Email Accounts .................................................................................................. 185

Add One or More Google Accounts .......................................................................... 185

Manage Your Online Accounts ................................................................................. 186

Table of Contents xi

Location Settings ............................................................................................................. 187

Google's Location Service ........................................................................................ 187

Location Setting ........................................................................................................ 187

Additional Location Settings ...................................................................................... 187

Security Settings .............................................................................................................. 188

Screen Lock Settings ................................................................................................ 188

Kid Mode Settings..................................................................................................... 190

Lock Screen and Password Settings......................................................................... 190

Allow Installation of Third-Party Programs ................................................................ 190

Work with Certificates ............................................................................................... 191

Accessibility Settings ....................................................................................................... 191

Navigate Your Phone with TalkBack ......................................................................... 192

Backup and Reset ........................................................................................................... 194

Backup ..................................................................................................................... 194

Reset Your Phone .................................................................................................... 197

Transfer Content .............................................................................................................. 198

Display, Gestures & Buttons Settings .............................................................................. 198

Auto-rotate Screen .................................................................................................... 198

Font Size .................................................................................................................. 198

Brightness ................................................................................................................ 199

Screen Timeout (Sleep) ............................................................................................ 199

Notification Flash ...................................................................................................... 199

Double-click Speed ................................................................................................... 199

HTC Gestures ........................................................................................................... 200

Calibrate the Screen ................................................................................................. 200

Beats Audio ..................................................................................................................... 200

Sound Settings ................................................................................................................ 200

General Sound Settings - Sound Profile and Vibrate ................................................ 200

General Sound Settings - Volumes ........................................................................... 201

Incoming Calls - Ringtones ....................................................................................... 201

Incoming Calls - Other Options ................................................................................. 201

Notifications and Alarms ........................................................................................... 201

System Sound Settings ............................................................................................ 202

Table of Contents xii

Call Settings .................................................................................................................... 202

Voicemail Settings .................................................................................................... 202

Other Call Settings .................................................................................................... 202

Internet Call Settings ................................................................................................ 204

Other Call Settings .................................................................................................... 204

Applications Settings ........................................................................................................ 204

Uninstall Third-party Apps ......................................................................................... 204

Clear Application Cache and Data ............................................................................ 204

Storage Settings .............................................................................................................. 205

Types of Storage ...................................................................................................... 205

Copy Files To or From Your Phone .......................................................................... 205

Make More Storage Space ....................................................................................... 206

Encrypt Data on Your Phone .................................................................................... 206

Power Settings ................................................................................................................. 207

Check Battery Usage ................................................................................................ 207

Check Battery History ............................................................................................... 207

Optimize Battery Life with Power Saver Mode .......................................................... 208

Battery Saving Tips ................................................................................................... 208

Language & Keyboard Settings ....................................................................................... 210

Change the Phone Language ................................................................................... 210

Post Spelling Check .................................................................................................. 210

Keyboard Settings - Google Voice Typing ................................................................ 210

Keyboard Settings - HTC Sense Input ...................................................................... 210

Keyboard Settings - Swype ....................................................................................... 211

Speech Settings ....................................................................................................... 211

Date & Time Settings ....................................................................................................... 212

Developer Options ........................................................................................................... 212

Activate This Device ........................................................................................................ 212

System Updates .............................................................................................................. 213

About Your Phone ........................................................................................................... 213

Proprietary Notices and Important Instructions ........................................................................ 215

Radio Frequency Exposure Operating Instructions .......................................................... 216

Get Started 1

Get Started

This section gives you all the information you need to set up your phone and Sprint service the

first time.

Your Phone at a Glance

The following illustrations outline your phone’s primary external features, keys, and buttons.

Charge Your Phone

You must first charge the battery to begin setting up your phone.

1. Plug one end of the USB cable to the AC adapter.

2. Plug the other end of the USB cable into the charger/accessory jack on the bottom panel

of your phone.

Get Started 2

3. Plug the AC adapter into an electrical outlet. Fully charging a battery may take up to

three hours.

Note: Your phone’s battery should have enough charge for the device to turn on and find a

signal, run the setup application, set up voicemail, and make a call. You should fully

charge the battery as soon as possible.

4. Press and hold the Power button ( ) to turn the phone on. You will feel or hear the

phone vibrate when it has been turned on.

Your device will search for Sprint service, and begin the setup application.

Activate Your Phone

Follow the instructions below to activate your phone if it has not already been activated.

Depending on your account or how and where you purchased your phone, it may be ready to

use or you may need to activate it on your Sprint account.

● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.

● If you received your phone in the mail and it is for a new Sprint account or a new line of

service, it is designed to activate automatically.

 When you turn the phone on for the first time, you should see a Hands Free

Activation screen, which may be followed by a PRL Update screen and a Firmware

Update screen. Follow the onscreen instructions to continue.

● If you received your phone in the mail and you are activating a new phone for an existing

number on your account (you’re swapping phones), you can activate on your computer

online or directly on your phone.

 Activate on your computer:

• Go to sprint.com/activate and complete the online instructions to activate your

phone

Get Started 3

 Activate on your phone:

• Turn on your new phone. (Make sure the old one is turned off.) Your phone will

automatically attempt Hands-Free Activation.

• Touch Activate to override auto-activation and start the manual activation

wizard.

• Follow the on-screen prompts to complete the activation process.

To confirm activation, make a phone call. If your phone is still not activated or you do not have

access to the Internet, contact Sprint Customer Service at 1-888-211-4727 for assistance.

Tip: Do not press the Power button while the phone is being activated. Pressing the Power

button cancels the activation process.

Note: If you are having any difficulty with activation, contact Sprint Customer Service by calling

1-888-211-4727 from any other phone.

Complete the Setup Application

Walk through the on-device setup to choose your phone language, Internet connection, select

how you want to set up your new phone, and more.

1. Touch Start to begin. Touch Next or Skip to skip any of the screens.

2. Connect to Wi-Fi. Connect to a Wi-Fi

®

network. For more information, see Wi-Fi.

3. Set up phone. Select how you want to set up your new phone.

 Personalize from your computer. Use the HTC Get Started service to set up your

accounts and personalize your new phone from your computer. Your phone shows

you the URL of the HTC Get Started site and a pair code. On your computer’s Web

browser, just go to the URL and enter the pair code to start your Web setup. You

need an HTC Account to save your accounts and settings on the Web and download

them to your phone. To find out more about HTC Get Started and HTC Account, see

the Help and FAQ on the HTC Get Started site: start.htcsense.com.

 Restore, transfer, or import content. If you already finished the HTC Get Started

setup before turning on your new phone, just download your Web setup by selecting

Apply HTC Get Started setup. Or if you have content from an old phone, you can

choose to do a direct phone-to-phone transfer. See Transfer Content to Your New

Phone.

4. Accounts & sync. Set up your email and social network accounts including Google

®

,

Microsoft

®

Exchange ActiveSync

®

Mail, Dropbox, Facebook, Flickr

®

, Hotmail

®

, and HTC

Watch™. For more information, see Accounts & Sync.

Get Started 4

Note: You do not need to sign up for a Google Account to use your phone. However, to

download applications from Google Play™ or chat in Google Talk™, you must link your

phone to a Google Account.

Note: If you used the online HTC Get Started service, some of the following steps may already

have been completed.

5. Dropbox. Create a new Dropbox account or sign in to your existing account and enjoy a

free 23GB Dropbox space for two years. See Dropbox for more information. Additional

terms and requirements may apply (including a subscription fee) after your two year trial

ends.

6. Tell HTC. Choose whether to allow HTC to collect anonymous data in the background

about how you use your phone.

7. Google location. Turn on Google location services. For more information, see Location.

8. HTC Backup. To make it easier for you to back up and restore content from your phone

to another HTC phone in the future, select Back up phone daily. For more information,

see Backup.

9. Personalize. Give your new phone a name, and then touch Finish.

Note: Some features that need to connect to the Internet such as location-based services and

auto-sync of your online accounts may incur extra data fees. To avoid incurring data

fees, disable these features under Settings.

Set Up Voicemail

Your phone automatically transfers all unanswered calls to your voicemail, even if your phone is

in use or turned off. You should set up your Sprint Voicemail and personal greeting as soon as

your phone is activated. Always use a password to help protect against unauthorized access.

1. Touch > . (If your screen is locked, press to turn on the display and then

drag or the clock up to unlock the screen.)

2. Touch and hold to dial your voicemail number.

3. Follow the system prompts to:

 Create your password.

 Record your name announcement.

 Record your greeting.

Note: Voicemail Password – Sprint strongly recommends that you create a password when

setting up your voicemail to help protect against unauthorized access. Without a

Get Started 5

password, anyone who has access to your phone is able to access your voicemail

messages.

Transfer Content to Your New Phone

You can easily transfer content — contacts, messages, calendar events, music, photos, videos,

and more — from other phones or your computer to your new phone using the HTC Transfer

Tool, Bluetooth

®

, or direct USB connection.

Transfer Content from an Android Phone with Data Connection

On your old Android™ phone, download the HTC Transfer Tool and use it to transfer your

content to your new HTC phone.

Note: You need Android version 2.3 or later to use the HTC Transfer Tool on your old phone.

If your old phone has Android version 2.2 or an earlier version, you need to use

Bluetooth transfer.

1. Do one of the following:

 If you’re setting up your new HTC phone for the first time, choose to transfer content,

and then select Transfer from old phone on the Set up phone screen.

 Go to Settings, and then touch Transfer content.

2. Choose whether to transfer from an old HTC phone or other Android phone.

3. Follow the suggestions shown on your new phone to download and install the HTC

Transfer Tool to your old phone.

Get Started 6

4. Follow the instructions on the two phones to connect them. When you see a PIN on your

old phone, make sure the same PIN also appears on your new phone before you

continue.

5. On your old phone, choose the types of content you want to transfer, and then touch

Start.

6. Wait for the transfer to finish.

Transfer Content from an Android Phone without Data Connection

If your old Android phone has no data connection, turn on Wi‑Fi and connect to the hotspot that

you see on your new HTC phone. You’ll then need to download the HTC Transfer Tool from an

HTC webpage on your Web browser.

1. After turning on Wi‑Fi, connect your old phone to the hotspot that’s shown on your new

phone (for example, HTC Transfer Tool 1234).

2. Go to Settings > Security, and then select the Unknown sources option to allow the

download and installation of the tool through your Web browser.

3. Access the HTC webpage on your Web browser. Depending on the type of Android

phone that you have:

 The Web browser automatically opens to the HTC webpage if you’re using an HTC

phone.

 You need to slide the Notifications panel open, and then touch Sign in to Wi-Fi

network if you’re using another Android phone.

4. Touch the download button on the HTC webpage.

5. Slide the Notifications panel open again, and wait until you see a notification that shows

the Transfer_tool.apk has been downloaded.

6. Touch the Transfer_tool.apk notification to install the HTC Transfer Tool.

7. After installation is complete, open the HTC Transfer Tool.

8. Choose the types of content you want to transfer, and then touch Start.

9. Wait for the transfer to finish.

Important: After installing the HTC Transfer Tool, go back to Settings > Security and make

sure to clear the Unknown sources option. This can help protect your phone

from installing other insecure apps from the Web.

Get Started 7

Transfer Content from an iPhone

If you have an iPhone

®

, it’s fast and easy to transfer your contacts, messages, and other

content when you use HTC Sync Manager. For details, see Transfer iPhone Content to Your

HTC Phone.

If you only need to migrate your contacts, you can also use Bluetooth transfer.

Transfer Content From Your Old Phone Using Bluetooth

Use Bluetooth to transfer contacts from an iPhone, a phone that has Android version 2.2 (or

earlier version), or other types of phones.

Note: Depending on the capabilities of your old phone, you may be able to transfer not only

contacts but also other data such as calendar events and text messages to your new

HTC phone.

1. Do one of the following:

 If you’re setting up your new phone for the first time, choose to transfer content, and

then select Transfer from old phone on the Set up phone screen.

 Go to Settings, and then touch Transfer content.

2. Touch iPhone or Other, and then choose your old phone’s name and model.

3. On your old phone, turn Bluetooth on and set it to discoverable mode.

4. Follow the onscreen instructions on your old and new phones to pair them.

5. Choose the types of data you want to transfer.

6. Wait for the transfer to finish.

Transfer Content Between Your Phone and Computer

There are two ways you can transfer content to or from your computer.

● Connect your phone to your computer. Your computer will recognize it just like any

removable USB drive, and you can copy your media between them.

● Download and use the HTC Sync Manager software on your computer. You can set

it up to automatically get music, photos, and videos off your phone to your computer.

You can also sync playlists from your computer to the phone. If you have an iPhone, you

can even connect it and transfer the camera roll (photos and videos) to your computer.

Then reconnect your phone and copy them over. For details, see HTC Sync Manager.

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HTC One Sprint User guide

HTC One Sprint User guide

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