2. Jabra
  3. PRO 920
PRO 920

Jabra PRO 920 User manual

  • Hello! I have read the provided user manual for Jabra Pro 920 Mono and Pro 925 headsets, focusing on the firmware update process using Jabra Direct. This manual covers the required cables, step-by-step update instructions, and recovery procedures for unsuccessful updates. I am ready to answer any questions you have about updating the firmware of these devices.
  • What cable is needed to update the Jabra Pro 920 firmware?
    What cable is needed to update the Jabra Pro 925 firmware?
    What should I do if firmware update was unsuccessful?
Jabra Pro 920 Mono
How do I manually update the firmware on my Jabra device
using Jabra Direct?
Prerequisites
Jabra 14201-29 Service Cable (for Jabra Pro 920 only). Use this cable to
connect your Jabra Pro 920 to a computer that has Jabra Direct
installed. On some computers, you may have to remove the power plug
from the Jabra Pro 920 base, connect the cable to the computer, and
then reconnect the power plug to the Jabra 920 base.
Jabra 14201-13 Mini USB to USB cable (for Jabra Pro 925 only). Use this
cable to connect your Jabra Pro 925 to a computer that has Jabra
Direct installed.
Jabra Direct - latest version
If a firmware update is available for your Jabra device, use the following
guidelines to:
Update the firmware manually
Recover from an unsuccessful firmware update
For information about automatic firmware updates, see the Related
Frequently Asked Questions section that follows this FAQ.
Update the firmware
1. Turn on and connect your device to your computer using the USB
cable.
2. In Jabra Direct, select your device.
If a firmware update is available, this will be indicated by an Update
now button.
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3. Click the Update now button (or the Updates icon on the left menu) to
open the Updates window.
4. Next to your listed device, click Update to open the update dialog.
5. Select your language from the drop-down, and click Update.
Do not disconnect your device at any point during the update.
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6. When the firmware has been updated successfully, follow any
instructions to complete the update.
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Recover from an unsuccessful firmware update
1. If a firmware update was unsuccessful, a notification dialog will open.
Click Ok.
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2. Next to your listed device, click Recover to open the update dialog.
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3. Click Update.
Do not disconnect your device at any point during the update.
4. When the firmware has been updated successfully, follow any
instructions to complete the update.
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If the recover firmware update is not successful, please contact Jabra
Support. Find the relevant contact information on the product support
page for your product.
Note
Images and text are for guidance purposes only. Actual images and text
may vary depending on the connected device and updates to the software.
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Applicable products
Jabra Pro 920 Mono
Jabra Pro 920 Duo
Jabra Pro 925 Dual
Connectivity
Jabra Pro 925
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