Avaya Communications System User manual

Brand: Avaya

Model: Communications System

Category: Telephones

Type: User manual

This manual is also suitable for

Merlin Communications System

Avaya Merlin Communications System

The Avaya Merlin Communications System is a technologically advanced system that enhances your basic telephone by providing many special features. These features can be accessed by using dialing codes and switchhook signals, and you can communicate with all other Merlin system users via an intercom network. Some of the features that you can enjoy are:

Call Waiting: You will receive a signal whenever a call comes in while you are using the phone (1 beep indicates an intercom call; 2, an outside call; 3, a transferred call).
3-way Conference Calls: Place a conference call by pressing the switchhook down firmly and then releasing it, then dial the intercom number of the person you want to add to the call.

Avaya Merlin Communications System

Call Waiting: You will receive a signal whenever a call comes in while you are using the phone (1 beep indicates an intercom call; 2, an outside call; 3, a transferred call).
3-way Conference Calls: Place a conference call by pressing the switchhook down firmly and then releasing it, then dial the intercom number of the person you want to add to the call.

AT&T

MERLIN

™

COMMUNICATIONS SYSTEM

USER’S GUIDE FOR OFF-PREMISES

AND BASIC TELEPHONES*

*Applies only to basic telephones connected to an Off-Premises

Telephone Interface or a Basic Telephone and Modem Interface

User’s Guide For

Off-Premises and Basic

Telephones

Your basic Touch-Tone telephone is now connected to

the MERLIN™ communications system. The

technologically advanced MERLIN system control unit

enhances your telephone by providing many special

features. You can access these features by using dial-

ing codes and switchhook signals, and you can com-

municate with all other MERLIN system users via an

intercom network.

GETTING STARTED

Important facts to remember for better performance:

Know

SWITCHHOOK

the

switchhook

operation

Now that your telephone is part of the MERLIN system,

the switchhook still disconnects calls, but it also sends

signals that allow you to use the system’s convenient

features.

To send a signal, press the switchhook down firmly

as far as it will go and then release it. If you do not

press the switchhook long enough, the signal does not

work. A longer than necessary press will disconnect

the call.

Know the different dial tones and rings

Intercom and outside dial tones sound different. Inter-

com dial tone is what you hear when you first lift the

handset to place a call. Intercom, outside, and trans-

ferred calls each have a distinctive ring that you should

learn to recognize. (Intercom = 1 ring; outside = 2

rings; and transferred = 3 rings.)

PLACING CALLS

To Place an Intercom Call

Lift handset (hear intercom dial tone)

●

Dial intercom number (hear ringing on

●

line)

To Place an Outside Call

Lift handset (hear intercom dial tone)

●

Dial 9 (hear outside dial tone)

●

Dial outside number (hear ringing on line)

●

To Place an Outside Call on a Special Line

(e.g., personal line, WATS)

Lift handset (hear intercom dial tone)

●

Dial 88X, where X represents an access

●

code for the special line (see your system

ANSWERING CALLS

To Answer Calls

●

Lift handset

●

Begin conversation

PUTTING CALLS ON HOLD

To Hold a Call

Press switchhook down firmly and then

●

release it (hear intercom dial tone)

●

Lay handset next to telephone (do not

hang up)

To Return to a Held Call

●

Press the switchhook down twice (press

firmly and then release it)

●

Continue conversation

CALL WAITING

You receive a signal whenever a call comes in while

you are using the phone (1 beep indicates an inter-

com call; 2, an outside call; 3, a transferred call).

To Drop the First Call and Answer the

Waiting Call

●

Hang up (hear ring)

●

Lift handset

●

Begin conversation

To Put the First Call on Hold and Answer the Waiting

Call

Press switchhook down firmly and then

●

release it (hear intercom dial tone — call

is now on Hold)

Dial *9

●

Begin conversation

●

To Return to the Held Call Once You’ve Finished

Talking to the Other Caller

●

Press the switchhook down twice (press

firmly and then release it)

Continue conversation

●

TRANSFERRING CALLS

To Transfer a Call

●

Press switchhook down firmly and then

release it (hear intercom dial tone — call

is now on Hold)

Dial intercom number

●

Announce call after beep or when person●

answers.

●

Hang up

●

Lift handset

Continue conversation

NOTE: Calls transferred to an off-

premises telephone from any MERLIN

system voice terminal should be made

without voice announcement.

MAKING 3-WAY

CONFERENCE CALLS

To Place a Conference Call

●

Place first call

●

Announce call

●

Press switchhook down firmly and then

release it (hear intercom dial — call is

now on Hold)

●

Place second call

●

Announce call

●

Press switchhook down firmly and then

release it (conference is now complete)

To Drop a Call from a 3-Way Conference Call

●

Press switchhook down firmly and then

release it (call added last is dropped from

conference)

AT&T

MERLIN is a trademark of AT&T

999-505-137 IS

User’s Guide For

Off-Premises and Basic

Telephones

Your basic Touch-Tone telephone is now connected to

the MERLIN™ communications system. The

technologically advanced MERLIN system control unit

enhances your telephone by providing many special

features. You can access these features by using dial-

ing codes and switchhook signals, and you can com-

municate with all other MERLIN system users via an

intercom network.

GETTING STARTED

Important facts to remember for better performance:

Know

SWITCHHOOK

the

switchhook

operation

Now that your telephone is part of the MERLIN system,

the switchhook still disconnects calls, but it also sends

signals that allow you to use the system’s convenient

features.

To send a signal, press the switchhook down firmly

as far as it will go and then release it. If you do not

press the switchhook long enough, the signal does not

work. A longer than necessary press will disconnect

the call.

Know the different dial tones and rings

Intercom and outside dial tones sound different. Inter-

com dial tone is what you hear when you first lift the

handset to place a call. Intercom, outside, and trans-

ferred calls each have a distinctive ring that you should

learn to recognize. (Intercom = 1 ring; outside = 2

rings; and transferred = 3 rings.)

PLACING CALLS

To Place an Intercom Call

Lift handset (hear intercom dial tone)

●

Dial intercom number (hear ringing on

●

line)

To Place an Outside Call

Lift handset (hear intercom dial tone)

●

Dial 9 (hear outside dial tone)

●

Dial outside number (hear ringing on line)

●

To Place an Outside Call on a Special Line

(e.g., personal line, WATS)

Lift handset (hear intercom dial tone)

●

Dial 88X, where X represents an access

●

code for the special line (see your system

ANSWERING CALLS

To Answer Calls

●

Lift handset

●

Begin conversation

PUTTING CALLS ON HOLD

To Hold a Call

Press switchhook down firmly and then

●

release it (hear intercom dial tone)

●

Lay handset next to telephone (do not

hang up)

To Return to a Held Call

●

Press the switchhook down twice (press

firmly and then release it)

●

Continue conversation

CALL WAITING

You receive a signal whenever a call comes in while

you are using the phone (1 beep indicates an inter-

com call; 2, an outside call; 3, a transferred call).

To Drop the First Call and Answer the

Waiting Call

●

Hang up (hear ring)

●

Lift handset

●

Begin conversation

To Put the First Call on Hold and Answer the Waiting

Call

Press switchhook down firmly and then

●

release it (hear intercom dial tone — call

is now on Hold)

Dial *9

●

Begin conversation

●

To Return to the Held Call Once You’ve Finished

Talking to the Other Caller

●

Press the switchhook down twice (press

firmly and then release it)

Continue conversation

●

TRANSFERRING CALLS

To Transfer a Call

●

Press switchhook down firmly and then

release it (hear intercom dial tone — call

is now on Hold)

Dial intercom number

●

Announce call after beep or when person●

answers.

●

Hang up

●

Lift handset

Continue conversation

NOTE: Calls transferred to an off-

premises telephone from any MERLIN

system voice terminal should be made

without voice announcement.

MAKING 3-WAY

CONFERENCE CALLS

To Place a Conference Call

●

Place first call

●

Announce call

●

Press switchhook down firmly and then

release it (hear intercom dial — call is

now on Hold)

●

Place second call

●

Announce call

●

Press switchhook down firmly and then

release it (conference is now complete)

To Drop a Call from a 3-Way Conference Call

●

Press switchhook down firmly and then

release it (call added last is dropped from

conference)

AT&T

MERLIN is a trademark of AT&T

999-505-137 IS

User’s Guide For

Off-Premises and Basic

Telephones

Your basic Touch-Tone telephone is now connected to

the MERLIN™ communications system. The

technologically advanced MERLIN system control unit

enhances your telephone by providing many special

features. You can access these features by using dial-

ing codes and switchhook signals, and you can com-

municate with all other MERLIN system users via an

intercom network.

GETTING STARTED

Important facts to remember for better performance:

Know

SWITCHHOOK

the

switchhook

operation

Now that your telephone is part of the MERLIN system,

the switchhook still disconnects calls, but it also sends

signals that allow you to use the system’s convenient

features.

To send a signal, press the switchhook down firmly

as far as it will go and then release it. If you do not

press the switchhook long enough, the signal does not

work. A longer than necessary press will disconnect

the call.

Know the different dial tones and rings

Intercom and outside dial tones sound different. Inter-

com dial tone is what you hear when you first lift the

handset to place a call. Intercom, outside, and trans-

ferred calls each have a distinctive ring that you should

learn to recognize. (Intercom = 1 ring; outside = 2

rings; and transferred = 3 rings.)

PLACING CALLS

To Place an Intercom Call

Lift handset (hear intercom dial tone)

●

Dial intercom number (hear ringing on

●

line)

To Place an Outside Call

Lift handset (hear intercom dial tone)

●

Dial 9 (hear outside dial tone)

●

Dial outside number (hear ringing on line)

●

To Place an Outside Call on a Special Line

(e.g., personal line, WATS)

Lift handset (hear intercom dial tone)

●

Dial 88X, where X represents an access

●

code for the special line (see your system

ANSWERING CALLS

To Answer Calls

●

Lift handset

●

Begin conversation

PUTTING CALLS ON HOLD

To Hold a Call

Press switchhook down firmly and then

●

release it (hear intercom dial tone)

●

Lay handset next to telephone (do not

hang up)

To Return to a Held Call

●

Press the switchhook down twice (press

firmly and then release it)

●

Continue conversation

CALL WAITING

You receive a signal whenever a call comes in while

you are using the phone (1 beep indicates an inter-

com call; 2, an outside call; 3, a transferred call).

To Drop the First Call and Answer the

Waiting Call

●

Hang up (hear ring)

●

Lift handset

●

Begin conversation

To Put the First Call on Hold and Answer the Waiting

Call

Press switchhook down firmly and then

●

release it (hear intercom dial tone — call

is now on Hold)

Dial *9

●

Begin conversation

●

To Return to the Held Call Once You’ve Finished

Talking to the Other Caller

●

Press the switchhook down twice (press

firmly and then release it)

Continue conversation

●

TRANSFERRING CALLS

To Transfer a Call

●

Press switchhook down firmly and then

release it (hear intercom dial tone — call

is now on Hold)

Dial intercom number

●

Announce call after beep or when person●

answers.

●

Hang up

●

Lift handset

Continue conversation

NOTE: Calls transferred to an off-

premises telephone from any MERLIN

system voice terminal should be made

without voice announcement.

MAKING 3-WAY

CONFERENCE CALLS

To Place a Conference Call

●

Place first call

●

Announce call

●

Press switchhook down firmly and then

release it (hear intercom dial — call is

now on Hold)

●

Place second call

●

Announce call

●

Press switchhook down firmly and then

release it (conference is now complete)

To Drop a Call from a 3-Way Conference Call

●

Press switchhook down firmly and then

release it (call added last is dropped from

conference)

AT&T

MERLIN is a trademark of AT&T

999-505-137 IS

1 / 1

Avaya Communications System User manual

Brand: Avaya

Model: Communications System

Category: Telephones

Type: User manual

This manual is also suitable for

Merlin Communications System

Avaya Merlin Communications System

Call Waiting: You will receive a signal whenever a call comes in while you are using the phone (1 beep indicates an intercom call; 2, an outside call; 3, a transferred call).
3-way Conference Calls: Place a conference call by pressing the switchhook down firmly and then releasing it, then dial the intercom number of the person you want to add to the call.

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