WELCOME TO FiLIP
A smart locator and phone for kids
FiLIP helps children stay in touch with their parents… and helps parents know where
their children are. The FiLIP watch is worn by your child syncs with a smartphone
application on the parents phone. This allows the parent to see where their child is
at any point in time.
There are a couple of important things to do before your child starts using FiLIP.
Charging the battery
FiLIP has been supplied with a FiLIP USB cable and a mains-powered charger. Con-
nect the star-shaped end of the USB cable to the back of the FiLIP watch. You can
charge FiLIP by using the power adapter or the USB port on your computer. The
watch will beep and will display the word Charging on the screen. Charge your new
watch for at least 4 hours before using it for the first time.
A fully charged FiLIP watch can run for up to 48 hours before it needs recharging,
although this will depend on usage. We recommend that you recharge FiLIP after
each day it’s used.
Downloading the FiLIP smartphone app
It’s possible to monitor your child’s FiLIP watch from an Apple or Android smart-
phone. There’s a free FiLIP app available in the Apple App Store and in the Android
Google Play shop.
These instructions have been written to cover all makes and models of smartphone.
Some features, such as going ‘back’ through an on-screen menu, may differ slightly
depending on the model of your smartphone.
DOWNLOADING
STEP 1 Download the FiLIP app
First, search for the official free FiLIP app in the Apple App Store if you have an Ap-
ple iPhone or in the Google Play shop if you have an Android-powered smartphone,
and download it.
After the app has been installed, open it by tapping the FiLIP icon on your phone’s
screen. If you have purchased your first FiLIP watch, hit CREATE NEW ACCOUNT
and then continue to Step 2. If you have already created an account for another
FiLIP watch, sign in and skip to Step 3.
Make sure your AT&T SERVICE*has been activated
If your AT&T service was activated when you purchased the watch, simply follow the
FiLIP set-up instructions below.
If your AT&T service was not previously activated, simply visit a local AT&T store or
call 1-800 331 0500.
STEP 2 Create a FiLIP account
Enter your first and last name and select next.
Now enter your email address, YOUR mobile phone number and choose a password.
For security, your password needs to contain at least 8 characters including one
uppercase letter, one lowercase letter and a number of symbol. Select Next when
you’ve done this.
Create a secret question and answer for additional security. Select Next when you’ve
entered your question and answer.
Read the terms of service carefully and if you accept, select Agree
You should have received an email to the address you listed earlier. Enter the 4-digit
verification code.
Select activate your FiLIP to move to step 3
*The FiLIP watch is only capable of connecting to AT&T 3G network. See att.com/network for coverage areas.
DOWNLOADING
STEP 3
Connect to FiLIP
Turn on your watch by holding down the red button. Enter the 10 digit telephone
number of the FiLIP watch (available from your AT&T receipt).
Please remember to add this number to your contacts.
On the next screen, enter the last 6 digits of your unique activation code, which
appears on the screen of your FiLIP watch .
Create a profile for your child by entering the required details and attaching a photo.
Select NEXT to save your settings and move on to the next section.
You will automatically be the primary contact and you can enter up to four additio-
nal contacts from your smartphone’s address book or enter them manually. These
are the only five contacts that can communicate with your child’s FiLIP watch. You
choose if you wish these contacts to be contacted in an emergency by selecting the
ON/OFF button.
The 911 emergency service number for the USA CANNOT be stored as a contact on
the FiLIP watch. Similarly, emergency service numbers for other countries should
not be stored as contacts.
After clicking NEXT, your registration is complete. The FiLIP watch will not appear in
your online account until it’s fully charged, switched on and has connected itself to
the cellular network.
Other options can now be set up via the smartphone app.
USING THE FiLIP SMARTPHONE APP
Main screen
Tap the FiLIP icon to open the smartphone app. Log in you’ll see a central ‘wheel’
with five options:
• Locate: view the location of your FiLIP on a map
• Call: make a voice call to your FiLIP
• SafeZones: Set or delete SafeZones for your FiLIP
• Message: send an SMS text message to your FiLIP
• Emergency: activate Emergency mode on your FiLIP
There are two other screens that can be accessed from this ‘Home’ screen:
Right-hand dashboard
Swiping a finger across the screen from the right-hand side to the left reveals a
‘dashboard’ that includes a summary of all your activated FiLIP’s.
Options include:
• Call: make a voice call to your child
• SMS: send a text message to your child
• Locate: view the location of FiLIP on a map
Left-hand settings screen
Swiping a finger across the screen from the left-hand side to the right reveals opti-
ons to change the settings for your FiLIP. You can also connect a new FiLIP from this
screen and get an overview of details and settings.
Selecting ‘account’ at the top of the screen takes you to the user profile screen,
which lets you edit your own account information. Remember to tap Save when
you’ve finished.
Send ID & location lets you send personal details about your child and their current
location to anyone via email or SMS text message.
Push Notifications for SafeZones, Low Battery and Lost Connection default to on.
You can amend these settings in this screen. You can amend these settings in this
screen, in the app settings menu.
USING THE FiLIP SMARTPHONE APP
Locate (map view) screen
There are five basic options from the Locate screen:
• View the map to locate your child. The time detailed indicates the last time a map
refresh update was completed.
• Request an immediate map refresh update by pressing the arrow at the bottom
left hand side of the screen.
• View your SafeZones by pressing the SafeZones button at the bottom right.
• Send location data to another mobile phone by using the button in the top-right
corner
• Tap Back to return to the main screen
If you have more than one FiLIP watch registered, select the watch you wish to track
when you tap Locate. You won’t be able to view your SafeZones if you are viewing
two or more watches together.
Real-time location update
For a ‘live’ location update, tap Locate on the main screen. If you have more than
one FiLIP, select the watch you’d like to locate. An on-screen icon will show the last
reported location of the watch, together with the most recent time of this update.
Now tap the Refresh arrow at the bottom-left corner of the screen. You’ll see a mes-
sage that tells you a new location is being obtained. Tap OK to confirm this.
Within approximately 60 seconds, you´ll receive a confirmation message that the
FiLIP location has been refreshed
Automatic location updates
You can decide how often your FiLIP watch refreshes its location. The standard
setting is every 30 minutes. Updating the map more frequently will use the battery
power more quickly.
Remember that you can always request a real-time location update regardless of
the automatic settings. In addition, as soon as Emergency mode is initiated, an
immediate location update will be requested.
To change the automatic update settings, start from the main screen and swipe
your finger across to the right. Choose your FiLIP watch, then select Watch Settings.
This option lets you change the frequency of automatic updates. Tap SAVE in order
to save the settings.
USING THE FiLIP SMARTPHONE APP
SafeZones
FiLIP lets parents define up to five ‘SafeZones’. If push notifications are set to ‘ON’ a
message will be received if your child enters or leaves the designated SafeZone.
Choosing the SafeZones button on the main screen allows you to view and edit all
the SafeZones that have been set up for your FiLIP.
Creating a SafeZone
Add a SafeZone: There are three ways to add a SafeZone. Once you have chosen
the SafeZone, remember to name it.
1. Enter the chosen address in the address field at the top of the screen.
2. Use the current location of the FiLIP watch by choosing ‘Watch Location’ at the
bottom right hand side of the screen.
3. Use your current location by choosing ‘Your Location’ at the bottom middle of the
screen.
Once the SafeZone has been set, you can alter the size of the zone by using an
on-screen slider. Tap SAVE at the top right hand corner of the screen.
Editing or deleting a SafeZone
Tapping the arrow next to an active zone will display the zone on a map.
To edit the location, enter a new address, move the FiLIP icon or tap a new area on
the map. When you’ve chosen a new area, tap Save.
To delete a Safe Zone, select the zone you want to remove and then tap Delete.
CALLS AND MESSAGES
Calling from your smartphone
To call your FiLIP watch from the smartphone app, tap the Call button on the main
screen. If you have more than one FiLIP watch, select the watch you want to call.
The number of the FiLIP watch will now be displayed on-screen. Tap Call again. You’ll
be connected just like a standard cellphone call. When you’ve finished talking, end
the call in the usual way.
Sending a message
To send an SMS text message, tap the Message option from the main screen. Now
select the FiLIP watch you want to contact. Type a short message of up to 16 charac-
ters and tap Send. Please remember that message replies cannot be sent from the
FiLIP watch.
Emergency mode
When emergency mode is activated, the FiLIP watch immediately transmits its
location to the smartphone app, it starts recording via its built-in microphone and it
also calls your nominated emergency telephone numbers, starting with the primary
number until someone answers.
To activate Emergency mode, tap the Emergency button in the center of the main
screen. Select the FiLIP watch you want to monitor and you’ll be shown the status of
your chosen watch. As soon as the FiLIP watch has been located, its current location
and battery condition will be displayed.
Tapping the arrow next to the watch name will show the Overview screen.
Canceling emergency mode
A red triangle is displayed on the locate screen during emergency mode. To cancel
emergency mode, tap Cancel button.
OVERVIEW
This screen can be reached by swiping left to right from the FiLIP wheel.
Tap on the FiLIP device whose settings you wish to update
A short cut button allows you to Send an SMS or Call.
In addition, you can create, edit or delete information in the following areas
• SafeZones
• Location details
• Child details
• Contacts
• View history
• View watch settings
Contacts
The account holder will automatically be stored as the primary number. You can
add up to 4 additional contacts and by selecting these from your address book, or
manually entering the information.
Once you add a contact, they will be automatically defaulted to be an emergency
contact. Select Emergency contact off if you do not wish them to be an emergency
contact.
Tap SAVE when you’ve added, edited, or deleted any contact information.
The 911 emergency service number for the USA should NOT be stored as a contact
on the FiLIP watch. Similarly, emergency service number for other countries should
not be stored as contacts.
Watch Settings
Map refresh time enables you to set how often the FiLIP watch reports its location
when not in Emergency mode. You may wish to exclude periods when the FiLIP is
not used much, such as evenings and night time.
Turbo mode refreshes the map every 3 min for 15 minutes, after this the map will re-
sume to refreshing at the rate selected in the map refresh setting(15/30/60/standby)
Remember to tap SAVE when you’ve finished adjusting these settings.
OVERVIEW
Important notice
Please note that FiLIP should not be regarded as a substitute for the personal care
and supervision of any person using the product.
Due to the nature of wireless communications, transmission and reception of data
can never be guaranteed. Data may be delayed, corrupted (or be totally lost. Alt-
hough significant delays or losses of data are rare when wireless watches such as
the FiLIP product solution are used in a normal manner with a well-constructed
network, Filip Technologies accepts no responsibility for damages of any kind resul-
ting from delays or errors in data transmitted or received using its products, or for
failure of its products to transmit or receive such data.
Disclaimer and limitation of liability
The content of this user guide is accurate and reliable and is provided ‘as is’. Filip Te-
chnologies makes no warranties of any kind, either express or implied, including, but
not limited to, any implied warranties of merchantability, fitness for a particular pur-
pose, are made in relation to the accuracy, reliability or contents of this document.
The recipient of the documentation shall endorse all risks arising from its use. In no
event shall Filip Technologies be liable for any incidental, direct, indirect, consequen-
tial, or punitive damages arising from the use or inadequacy of the documentation,
even if Filip Technologies has been advised of the possibility of such damages and to
the extent permitted by law.
Information in this document is subject to change without notice. Filip Technologies
reserves the right to change or improve its products and to make changes in the
content without obligation to notify any person or organization of such changes or
improvements. Visit the myfilip.com for current updates and supplemental informa-
tion concerning the use and operation of this product.
FCC regulation
This watch complies with part 15 of the FCC Rules. Operation is subject to the fol-
lowing two conditions:
1. This watch may not cause harmful interference, and
2. This watch must accept any interference received, including interference that
may cause undesired operation.
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. For body-worn operation, this watch has been tested
and meets the FCC RF exposure guidelines when used with the wrist strap supplied
with this product. Use of other accessories may not ensure compliance with FCC RF
exposure guidelines.
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