Turtle Beach Ear Force P12 User guide

USER GUIDE

AMPLIFIED STEREO GAMING HEADSET

For PlayStation 4

Mobile

Congratulations on your purchase of the Ear Force

P12 headset

from Turtle Beach. You’ll enjoy powerful gaming audio and chat

on the PlayStation 4. Turtle Beach brings over 35 years of expertise

to transforming your listening experience.

WELCOME TO TURTLE BEACH!

Table of Contents

Package Contents P4

About the Ear Force P12 Headset P5

Parts and Controls P6

Setup and Connections: PlayStation 4 P7

Setup and Connections: Mobile Sources P9

Specications            P10

Troubleshooting Tips P11

Important Safety Information P12

Compliance / Conformity P13

Warranty P16

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Package Contents

B CA

Ear Force P12 Headset Turtle Beach Sticker

For our Knowledgebase and Technical Support please visit

turtlebeach.com/support

EarForceP12In-lineAmplier

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About the Ear Force P12 Headset

Amplied Stereo Sound

P12 delivers high-quality digital game and chat for an enhanced

audio experience.

High-Quality Chat

High-sensitivitymicrophoneonaexibleboomkeepsyouheardloud

and clear.

Simple Setup

One simple USB connection delivers all game and chat audio.

Mobile Gaming Versatility

Disconnect from the in-line amp to use the P12 on the go with your

mobile devices including PS Vita™.

Microphone Monitor

Hear your voice in the headset so you don’t have to shout.

Amazing Sound & Comfort

Full-range50mmspeakerssupportedbybreathable,around-the-ear

mesh ear cushions for hours of comfort and noise-isolation.

Adjustable Bass Boost

Dial up the thump with variable Bass Boost.

Convenient In-Line Controls

Mastervolume,BassBoostandmicmutecontrolsatyourngertips.

For All Your Audio Needs

Headsets aren’t just great for games. Use the P12 for enjoying streaming movies

andTVfromNetix™andHuluPlus™orBlu-RayDisc.Crankupyourtuneson

music services like Pandora™ and then chat with friends or make mobile calls!

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Parts and Controls

Adjustable High

Sensitivity

Omni-Directional

Microphone

Removable

Over-Ear Noise

Isolating

Earpads

Articulating

Earcups

Containing

50mmDrivers

Adjustable

Headband for

a Perfect Fit

3.5mm Headset

Plug for

Multi-Platform

Compatibility

Mic Status LED

Mic On

Mic Muted

Mic Switch

Master

Volume Control

Bass

Boost Control

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Connecting to your PlayStation 4

1. Connectthe3.5mmHeadsetPlugintotheP12In-LineAmplier

2.ConnecttheUSBPlugontheP12In-LineAmpliertoaUSBPortonthefrontofthePS4

Setup and Connections: PlayStation 4

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Setup and Connections: PlayStation 4

3. Go to Settings >> Devices >> Audio Devices >>

Headsets and Headphones >> Volume Control

(Headphones)

4. Turn up the volume level to maximum

5. Go to Settings >> Devices >> Audio Devices >>

Headsets and Headphones >> Microphone Level

6. Follow the on-screen instructions to calibrate

your microphone

1. Go to Settings >> Sound and Screen >>

Audio Output Settings >> Output to Headphones

2. Select “All Audio”

Conguring your PlayStation 4

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Setup and Connections: Mobile Sources

Connecting to your Mobile Devices

· Connect the Headset Plug from your Headset to the Headset Jack on your preferred mobile device

Note:Forreliablesound,conrmthatallconnectionsarermlyinserted.

Conguring your Mobile Device

· Your P12 should be automatically detected and will be used as the Primary Headphones/Microphone

forallCalls,Video,andMusic.

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Specications

· Speakers  50mmDiameterDriverswithNeodymiumMagnets

· Frequency Response20Hz–20kHz

· Microphone Design Flexible Omni-Directional

· Headset Input 3.5mm 4-Pole

· P12 Amplier InterfaceUSB-A,3.5mm4-Pole

· Headset Weight 6.5oz(186g)

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Troubleshooting Tips

Possible cause Solution

Volume Control Turned Down Please check to ensure that your volume dials are raised to an

appropriate level.

Loose Connector

Please make sure that the headset is fully plugged into the

amplierandthattheamplierisrmlyconnectedtoaUSB

portonyourPS4Ifnecessary,readovertheinstallationsteps

for your console again to ensure that all the cables are con-

nected properly. Try another USB port to verify that it is work-

ing properly.

Incorrect PS4 Settings

Please make sure that Settings > Sound and Screen > Audio

Output Settings > Output to Headphones is set to ‘All’ and

not ‘Chat Audio’.

Possible cause Solution

Microphone Muted

Please ensure that the mic mute switch is in the appropriate

position.IfthepowerLEDisred,thenyouknowthatthemic

is MUTED (OFF).

Incorrect PS4 Settings

Please make sure that Settings >> Devices >> Audio Devices

>> Headsets and Headphones >> Microphone Level is

calibrated correctly following the on screen instructions.

No Sound / Low Sound

Microphone Not Working

Ifyourissueisnotresolvedbythesesteps,pleasevisit turtlebeach.com/support

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Important Safety Information

 Toavoidpotentialdamagetothedevice,alwaysdisconnectallcablesbeforetransportingit.

WARNING: Permanent hearing damage can occur if a headset is used at high volumes for extended

 periodsoftime,soitisimportanttokeepthevolumeatasafelevel.Overtime,yourearsadaptto

 loudvolumelevels,soalevelthatmaynotcauseinitialdiscomfortcanstilldamageyourhearing. 

 Ifyouexperienceringinginyourearsafterlisteningwiththeheadset,itmeansthevolumeissettoo

 loud.Thelouderthevolumeisset,thelesstimeittakestoaffectyourhearing.So,pleasetakecareto

listen at moderate levels.

·Beforeplacingaheadsetonyourears,turnthevolumedowncompletely,thenslowlyincreaseittoa

comfortable level.

· Turn down the volume if you can’t hear people speaking near you.

· Avoid turning up the volume to block out noisy surroundings.

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Regulatory Compliance Statements for the P12 Models

Federal Communications Commission (FCC) Compliance Notices

Class B Interference Statement

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuant toPart15,

SubpartBoftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceina

residentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergyand,ifnotinstalledand

usedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisno

guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to

radioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotry

to correct the interference by one or more of the following measures:

•Reorientorrelocatethereceivingantenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution:

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)Thisdevicemay

notcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmay

cause undesired operation.

Canadian ICES Statements

CanadianDepartmentofCommunicationsRadioInterferenceRegulations

This digital apparatus does not exceed the Class B limits for radio-noise emissions from a digital apparatus as set out in the

RadioInterferenceRegulationsoftheCanadianDepartmentofCommunications.ThisClassBdigitalapparatuscomplies

withCanadianICES-003.

RèglementsurlebrouillageradioélectriqueduministèredesCommunications

CetappareilnumériquerespecteleslimitesdebruitsradioélectriquesvisantlesappareilsnumériquesdeclasseBprescrites

dansleRèglementsurlebrouillageradioélectriqueduministèredesCommunicationsduCanada.Cetappareilnumérique

delaClasseBestconformeàlanormeNMB-003duCanada.

European Union and European Fair Trade Association (EFTA) Regulatory Compliance

This equipment may be operated in the countries that comprise the member countries of the European Union and the

EuropeanFairTradeAssociation.Thesecountries,listedbelow,arereferredtoasTheEuropeanCommunitythroughout

this document:

AUSTRIA,BELGIUM,BULGARIA,CYPRUS,CZECHREPUBLIC,DENMARK,ESTONIA,FINLAND,FRANCE,GERMANY,GREECE,

HUNGARY,IRELAND,ITALY,LATVIA,LITHUANIA,LUXEMBOURG,MALTA,NETHERLANDS,POLAND,PORTUGAL,ROMA-

NIA,SLOVAKIA,SLOVENIA,SPAIN,SWEDEN,UNITEDKINGDOM,ICELAND,LICHTENSTEIN,NORWAY,

SWITZERLAND

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Heading

Declaration of Conformity

Marking by this symbol:

indicatescompliancewiththeEssentialRequirementsoftheEMCDirectiveoftheEuropeanUnion(2004/108/EC).This

equipment meets the following conformance standards:

Safety: EN60950-1:2006+A11:2009+A1:2010+A12:2011(T-MarkLicense)

Also Licensed for Standards:

 IEC60950-1:2005(2ndEdition)+Am1:2009(CBSchemeReport/Certicate),

 UL60950-1:2007R12.11(NRTLLicense),

 CAN/CSA-C22.2No.60950-1-07+A1:2011(SCCLicense)

 EN50332-1:2000,EN50332-2:2003

 Additionallicensesissuedforspeciccountriesavailableonrequest

Emissions: EN55022:2010,CISPR:2008

Immunity: EN55024:2010,EN55024:2010,

 EN61000-4-2:(2008-12),EN61000-4-3:(2010-04),EN61000-4-4:(2011-03),

 EN61000-4-6:(2005),EN61000-4-8:(2009-09)

 Theseproductsarelicensed,asrequired,foradditionalcountryspecicstandards

for the International Marketplace. Additional issued licenses available upon request.

 Theproductsarelicensed,asrequired,foradditionalcountryspecicstandardsfortheInternational

Marketplace. Additional issued licenses available upon request.

Environmental: LowVoltageDirective2006/95/EC,RoHS2011/65/EU,

 REACH2006/1907/EC,WEEE2012/19/EU,Packaging94/62/EC

Warning!

ThisisaClassBproduct.Inadomesticenvironment,thisproductmaycauseradiointerference,inwhichcase,theuser

may be required to take appropriate measures.

Achtung!

DiesesisteinGerätderFunkstörgrenzwertklasseB.InWohnbereichenkönnenbeiBetriebdiesesGerätesRundfunk-

störungenauftreten,inwelchenFällenderBenutzerfürentsprechendeGegenmaßnahmenverantwortlichist.

Attention!

CeciestunproduitdeClasseB.Dansunenvironnementdomestique,ceproduitrisquedecréerdesinterférencesra-

dioélectriques,ilappartiendraalorsàl’utilisateurdeprendrelesmesuresspéciquesappropriées.

This symbol on the product or its packaging indicates that this product must not be disposed of with your other house-

holdwaste.Instead,itisyourresponsibilitytodisposeofyourwasteequipmentbyhandingitovertoadesignated

collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling

of your waste equipment at the time of disposal will help conserve natural resources and ensure that it is recycled in a

manner that protects human health and the environment. For more information about where you can drop off your

wasteforrecycling,pleasecontactyourlocalauthority,orwhereyoupurchasedyourproduct.

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Japan Compliance Statement

この装置は、クラスB情報技術装置です。この装置は、家庭環境で使用

することを目的としていますが、この装置がラジオやテレビジョン受信機に

近接して使用されると、受信障害を引き起こすことがあります。

取扱説明書に従って正しい取扱いをして下さい。

VCCI－B

This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic

environment,itmaycauseradiointerference.Installandusetheequipmentaccordingtotheinstructionmanual.

Korean Compliance Statement

B급 기기 (가정용 방송통신기자재)

이 기기는 가정용(B급) 전자파적합기기로서 주로 가정에서 사용하는

것을 목적으로 하며, 모든 지역에서 사용할 수 있습니다.

Class B

(Broadcasting Communication Equipment for Home Use)

Asanelectromagneticwaveequipmentforhomeuse(ClassB),thisequipmentisintendedtousemainlyforhomeuse

and may be used in all regions.

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LIMITED ONE YEAR WARRANTY FOR TURTLE BEACH

PRODUCTS:

VoyetraTurtleBeach,Inc.(“VTB”)warrantstotheoriginalend-userpurchaser(“Purchaser”)thattheretailTurtleBeachhardwareproductherein(“Prod-

uct”) will be free of defects in materials and workmanship for a period of one year from the date of purchase by the Purchaser (“Warranty Period”). Any

ExtendedWarrantyorServicePlanspurchasedthroughaRetailstorearenothonoredbyVTB.TheWarrantyreferstotherepair/replacementofadefec-

tive product during this period and not a refund.

ThislimitedwarrantyisextendedonlytotheoriginalPurchaserofanewproduct,whichwasnotsold“ASIS”.Itisnottransferableorassignabletoany

subsequentpurchaser.ThislimitedwarrantyisapplicableonlyinthecountryorterritorywheretheProductwaspurchasedfromanauthorizedVTB

retailer and does not apply to a Product that has been purchased as used or refurbished or was included as part of a non-VTB product.

WARRANTYSERVICE:

IntheUSAandCANADAWarrantyServiceisprovidedbyourTurtleBeachUSAofcesandinallotherCountriesitisprovidedbyourlocalInterna-

tionalDistributorswhenavailable.Refurbished/RecertiedproductsaresoldonanASISbasiswitha90-dayWarrantyorlessinaccordancewitheach

vendor’s policy.

VTB does not warrant uninterrupted or error-free operation of the Product and is under no obligation to support the Product for all computer operat-

ing systems or future versions of such operating systems.

IfadefectshouldoccurduringtheWarrantyPeriod,PurchasermustcontactVTBtoobtainaReturnMerchandiseAuthorization(“RMA”)numberonthe

basisofthedatedpurchasereceipt.PurchaserwillberesponsibleforshippingcostsincurredinreturningthedefectiveProducttoanauthorizedVTB

servicecenter,ortotherepairfacilitylocatedatVTB’scorporateheadquarters.VTBwillnotberesponsibleforotherproductsoraccessoriesincluded

withthedefectiveProductsenttoVTB.TheRMAnumbermustbeclearlyindicatedontheoutsideofthepackage.PackageswithoutanRMAnumber

will be refused by VTB or its representatives and returned to sender at the sender’s expense.

Intheeventofadefect,Purchaser’ssoleandexclusiveremedy,andVTB’ssoleliability,isexpresslylimitedtothecorrectionofthedefectbyadjust-

ment,repair,orreplacementoftheProductatVTB’ssoleoptionandexpense.VTBownsallProductsithasreplacedandallpartsremovedfromrepaired

Products. VTB uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If

VTBrepairsorreplacesaproduct,theoriginalWarrantyPeriodisnotextended,however,VTBwarrantsthatrepairedorreplacementpartswillbefree

fromdefectsinmaterialandworkmanshipforaperiodofthirty(30)daysfromthedateofrepairorreplacement,orfortheremainderoftheWarranty

Period,whicheverisgreater.

ThiswarrantydoesnotapplytoanyProductthathashaditsserialnumberaltered,removedordefaced,oranyProductdamagecausedbyshipping,

improperstorage,accident,problemswithelectricalpower,abuse,misuse,neglect,ordinarywear,actsofGod(e.g.ood),failuretofollowdirections,

impropermaintenance,usenotinaccordancewithproductinstructions,unauthorizedmodicationorserviceoftheProductordamageresultingfrom

theuseoftheProductwithhardware,softwareorotherproductsnotprovidedbyorspecicallyrecommendedbyVTB.

NOTES:

-ReplacementPartsandaccessoriesthataresubjectto“wearandtear”suchasearpads,micfoamcovers,talkbackcables,etc.haveathree(3)month

Warranty.

-ReplacementPartsforDiscontinuedProductsaresoldonanASISbasis,theyarenotsupportedandcomewitha30dayWarranty.

THISLIMITEDWARRANTYISPURCHASER’SSOLEANDEXCLUSIVEREMEDYANDISINLIEUOFALLOTHERWARRANTIES,EXPRESSORIMPLIED.TOTHE

EXTENTPERMITTEDBYAPPLICABLELAW,VTBHEREBYDISCLAIMSTHEAPPLICABILITYOFANYIMPLIEDWARRANTYOFMERCHANTABILITY,FITNESSFOR

APARTICULARPURPOSEORUSEFORTHEPRODUCT.IFSUCHADISCLAIMERISPROHIBITEDBYAPPLICABLELAW,THEIMPLIEDWARRANTYISLIMITEDTO

THEDURATIONOFTHEFOREGOINGLIMITEDWRITTENWARRANTY.

INNOEVENTSHALLVTBBELIABLEFORANYINDIRECT,INCIDENTAL,SPECIAL,PUNITIVEORCONSEQUENTIALDAMAGES,ORDAMAGES,INCLUDINGBUT

NOTLIMITEDTOANYLOSTPROFITS,DATA,ORLOSSOFUSE,ANYTHIRDPARTYCLAIMS,ANDANYINJURYTOPROPERTYORBODILYINJURY(INCLUDING

DEATH)TOANYPERSON,ARISINGFROMORRELATINGTOTHEUSEOFTHISPRODUCTORARISINGFROMBREACHOFTHEWARRANTY,BREACHOFCON-

TRACT,NEGLIGENCE,TORT,ORSTRICTLIABILITY,EVENIFVTBHASBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGES.

Thiswarrantysupersedesallprioragreementsorunderstandings,oralorwritten,relatingtotheProduct,andnorepresentation,promiseorcondi-

tionnotcontainedhereinwillmodifytheseterms.Somestatesdonotallowtheexclusionorlimitationofincidentalorconsequentialdamages,sothe

aboveexclusionorlimitationmaynotapplytoyou.Thiswarrantygivesyouspeciclegalrights.Youmayalsohaveotherrights,whichvaryfromstate

to state. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following the purchase of the Product.

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EXCLUSIONS FROM LIMITED WARRANTY:

This Limited Warranty shall not apply and VTB has no liability under this Limited Warranty if the Turtle Beach Product:

-isusedforcommercialpurposessuchas“LAN,CallCenters”(includingrentalorlease);

-ismodiedortamperedwith;

-isdamagedbyActsofGod,powersurge,misuse,abuse,negligence,accident,wearandtear,mishandling,misapplication,orothercausesunrelatedtodefective

materialsorworkmanship;

-serialnumberisdefaced,alteredorremoved;

-isnotusedinaccordancewiththedocumentationanduseinstructions;or

-isrepaired,modiedoralteredbyotherthanauthorizedrepaircenters.

- is no longer available because it was discarded.

trademarksofVTB,Inc.Skypeisatrademarkownedbyitsrespectivecompany.Thisservicemaynotbeavailableinsomecountrieswherethisproductissold.

All other trademarks are the property of their respective owners. Actual product appearance may differ from imagery.

ThisproductiscompliantwiththeConsumerProductSafetyImprovementActof2008,PublicLaw110-314(CPSIA)

Watch Turtle Beach product training videos at:

youtube.com/TurtleBeachVideos

TurtleBeach.com/support

Product support and warranty information:

For Playstation 4

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