SOS Fob
Instruction Guide
Initial SOS Fob setup
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On/Off Button
LED Indicators
Micro USB port
SOS button
Microphone
Step 3) Pull apart the device
Once unscrewed, carefully pull apart the 2 halves
of the SOS fob from the top, be aware there are 2
wires connecting the 2 sides of the device
together. Be careful not to break them.
Step 7) Close the SIM card holder
Close the silver sim card holder by folding it down
onto the sim card, ensuring the sim card stays in
its slot. Slide the holder to the right to lock the
sim card in place.
Step 8) Screw device back together
Fold the back onto the SOS fob, clipping together the bottom of the 2
halves first, making sure the small clip is socketed correctly. Place the
screws back into the holes in the back of the SOS fob, then screw
them together tightly using the screwdriver. Be careful not to cross-
thread the screws.
Step 9) Rubber plugs
Take the small bag of 3 rubber plugs which is
found in the product box and insert them into the 3
holes on the back of the device to cover the screw
holes.
Step 10) Check the device
Finally, check the device by powering it on - press
and hold the side button for approximately 1-2
seconds until the device vibrates.
If the SIM card has been inserted successfully, the
green LED light should be flashing intermittently. If
the light is solid and not flashing, the SIM card
cannot be detected and may have been inserted
incorrectly. The blue LED is the power indicator and
should flash intermittently.
310-0000Document Reference: 371-0001 - SOS Fob Complete Guide
Please note: GPS location can take a few minutes to find you when you
power your SOS Fob up for the very first time. We suggest that before use,
you place it close to an external window or wear it outside for around 30
minutes.
Step 1) SOS Fob & Screwdriver
Begin by removing the SOS Fob and screwdriver from the LONEALERT
product box.
Step 2) Unscrew SOS Fob
Using the screwdriver, unscrew the 3 screws from the back of the SOS
Fob. Ensure that you place the screws somewhere safe so they do not
get lost.
Step 4) SIM card holder
Open the silver sim card holder by sliding it to the
left and opening it towards you.
Step 5) Pop out the SIM card
Remove the sim card from the top of the product
box, then pop out the micro-sim from the sim card.
Step 6) SIM card holder
Insert the sim card into the slot in the back of the
SOS fob, making sure the golden chip on the sim
faces down into the golden connectors.
1) Power
SOS Fob
Finding this guide difficult to read? You can download
a digital version at:
https://www.lonealert.co.uk/lonealert-user-guides
Power On Press and hold the power button located on the side of the SOS Fob.
The LED indicators should flash green and blue.
Power Off Press and hold the power button and the SOS button for around 2-3
seconds simultaneously. Always cancel any timers before doing this.
2) Creating, Updating, Restarting and Cancelling Timers
If you fail to update your timer and it elapses, you will receive a call to your SOS Fob or to your phone number registered with LONEALERT.
This is to notify you that your timer has expired and requires updating to let people know that you are OK.
You will need to press the SOS button to end the call. This will give you 5 minutes to either cancel your timer or start a new timer (Press
the side button to do this). If you do not update or cancel your timer within this period of time, you will receive a second phone call which
will raise an alert.
6) Answer/End call 7) How to raise a panic alarm
If you have our LONEALERT ARC set as your first point of contact, your SOS Fob will raise a
2 way call with them. If this disconnects, the ARC can remotely re-connect the call.
If your SOS Fob is set up to follow your company's internal procedure, the relevant
contacts will receive an automated message, alerting them that you have raised a panic.
This allows them to action the alert and try to get in contact with you.
To answer an incoming call, press the
SOS button.
If you are currently on a call (e.g.
custom timer function), you can press
the SOS button to end the call.
SOS Fob - Charging
3) Pin code request
Blue LED ON (solid)
The device is charging
To charge your SOS Fob using the charging dock, connect the micro USB
side of the cable to the docking station port and connect the other end of the
cable to the designated AC/USB adaptor. While charging, the red LED on the
docking station will be solid - refer to the table below for more charging LED
information.
4) How does the fall sensor work?
A man down alert is created when the SOS Fob falls from 1
+ metre(s) and impacts and the SOS Fob detects a change
of angle by 45 degrees.
Blue LED blinking quickly
Battery power is less than 20%
To reach full power, we recommend that you leave your SOS Fob charging for 3-4 hours.
Blue LED off or blinking slowly
SOS Fob has been fully
charged or not charging
Press and hold the side call button (on/off button) on the side of the SOS Fob until it vibrates and
beeps. This will ring through to our check call service, at which point you will have the following
options:
Start function to set a default length timer, this is set in the O.W.L Platform.
Custom function to create custom timers.
Cancel function to cancel currently set timers.
Select an option by speaking into the SOS Fob when prompted, and you will then be instructed by
the automated voice on how to proceed.
5) How to charge SOS Fob using a dock
To raise a panic alarm, press and hold the SOS button on the front of the SOS Fob for
approx. 2-3 seconds. The SOS Fob will beep and vibrate to let you know it has been pressed,
then raise a panic in accordance with your company procedure.
8) What happens in an alarm?
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