System Recovery from the Windows Start Menu ................................................................................ 2
System Recovery at System Startup.................................................................................................. 2
System Recovery from Recovery Discs .............................................................................................. 2
Recovery Discs ..................................................................................................................................... 2
Choosing Recovery Discs ............................................................................................................... 2
Creating Recovery Discs ................................................................................................................ 2
7 Computer Diagnostic Features ................................................................................................. 2
Hewlett-Packard Vision Diagnostics ......................................................................................................... 2
Accessing HP Vision Diagnostics .................................................................................................... 2
Survey Tab .................................................................................................................................. 2
Test Tab ...................................................................................................................................... 2
Status Tab ................................................................................................................................... 2
History Tab .................................................................................................................................. 2
Errors Tab ................................................................................................................................... 2
Help Tab ..................................................................................................................................... 2
Saving and Printing Information in HP Vision Diagnostics ................................................................... 2
Downloading the Latest Version of HP Vision Diagnostics ................................................................... 2
Protecting the Software ......................................................................................................................... 2
8 Troubleshooting Without Diagnostics ....................................................................................... 2
Safety and Comfort .............................................................................................................................. 2
Before You Call for Technical Support ..................................................................................................... 2
Helpful Hints ........................................................................................................................................ 2
Solving General Problems ..................................................................................................................... 2
Solving Diskette Problems ...................................................................................................................... 2
Solving Hard Drive Problems ................................................................................................................. 2
Solving Media Card Reader Problems ..................................................................................................... 2
Solving Display Problems ...................................................................................................................... 2
Solving Audio Problems ........................................................................................................................ 2
Solving Printer Problems ........................................................................................................................ 2
Solving Keyboard and Mouse Problems .................................................................................................. 2
Solving Hardware Installation Problems ................................................................................................... 2
Solving Network Problems ..................................................................................................................... 2
Solving Memory Problems ..................................................................................................................... 2
Solving CD-ROM and DVD Problems ...................................................................................................... 2
Solving USB Flash Drive Problems .......................................................................................................... 2
Solving Front Panel Component Problems ................................................................................................ 2
Solving Internet Access Problems ............................................................................................................ 2
Solving Software Problems .................................................................................................................... 2
Contacting Customer Support ................................................................................................................ 2