3com NBX 100 Administrator's Manual

Category
Software
Type
Administrator's Manual
http://www.3com.com/
Part Number 900-0212-01 AA
Published August 2005
NBX Administrator’s Guide
NBX V3000
SuperStack 3 NBX V5000
NBX 100
Release 5.0
3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064
Copyright © 1998 – 2005, 3Com Corporation. All Rights Reserved. No part of this documentation may be
reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content from
time to time without obligation on the part of 3Com Corporation to provide notification of such revision
or change.
3Com Corporation provides this documentation without warranty, term, or condition of any kind, either
implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of
merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements
or changes in the product(s) and/or the program(s) described in this documentation at any time.
If there is any software on removable media described in this documentation, it is furnished under a
license agreement included with the product as a separate document, in the hardcopy documentation, or
on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to
locate a copy, please contact 3Com and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then this documentation and the software described herein
are provided to you subject to the following:
United States Government Legend: All technical data and computer software is commercial in nature
and developed solely at private expense. Software is delivered as Commercial Computer Software as
defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR
2.101(a) and as
such is provided with only such rights as are provided in 3Com’s standard commercial license for the
Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov
1995) or FAR
52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any
portion of any legend provided on any licensed program or documentation contained in, or delivered to
you in conjunction with guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or
may not be registered in other countries.
3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NBX NetSet and pcXset
are trademarks of 3Com Corporation.
Other brand and product names may be registered trademarks or trademarks of their respective holders.
CONTENTS
ABOUT THIS GUIDE
How to Use This Guide 17
Conventions 18
International Terminology 18
Your Comments 19
1 INTRODUCTION
Network-based Telephony 21
Overview of the System Software 22
Auto Attendant 22
Auto Discovery and Auto Relocation 22
Virtual Tie Lines 22
Integrated Voice Mail and Messaging Features 22
Redialing From Call Logs 22
Call Recording 23
NBX NetSet Administration Utility 23
NBX NetSet Features 25
2 DIAL PLAN
Dial Plan Concepts and Overview 30
Call Process Flow 31
Inbound and Outbound Call Processing 31
NBX System Database 32
NBX System Dial Plan 32
Pretranslation 33
Routing 33
System Features Affected by the Dial Plan Configuration 34
Dial Plan Tables 35
Dial Plan Command Format 36
Internal Dial Plan Table 40
Incoming Dial Plan Table 40
4
Least Cost Routing Dial Plan Table 41
Adding New Dial Plan Tables 42
Dial Plan Pretranslators 42
Pretranslators for Incoming Calls 43
Pretranslators for Certain Outgoing Calls 44
Managing the Dial Plan Configuration File 46
Accessing the Dial Plan 46
Creating Dial Plan Configuration Files 46
Importing and Exporting Dial Plan Configuration Files 47
Importing a User-Defined Dial Plan 50
Exporting (Saving) a Dial Plan Configuration File 50
Testing a Dial Plan 51
Generating a Dial Plan Report 52
Modifying a Dial Plan Configuration File 54
Outdialing Prefix Settings 55
Managing Extensions 55
Extension Settings Overview 55
Changing Extension Length and Ranges 59
How Auto Discovery Assigns Extensions 60
Modifying Extensions 61
Converting Extensions 62
Managing Extension Lists 64
Adding an Extension List 65
Modifying an Extension List 67
Removing an Extension List 67
Managing Dial Plan Tables 68
Determining Which Devices Use Dial Plan Tables 68
Removing a Dial Plan Table 69
Managing Dial Plan Pretranslators 69
Identifying Devices Using Pretranslators 70
Creating a Pretranslator for VTL Calls 70
Identifying Devices Using Pretranslators for CLI 73
Removing a Pretranslator from the Dial Plan 73
Configuring the Dial Plan for the 4ESS Protocol (T1) 73
Overview of Voice Profile for Internet Mail 75
Configuring the Dial Plan for VPIM 76
Configuring VPIM Parameters 79
VPIM Control Parameters 79
5
Operations Management 79
Statistics 80
Advanced Settings 82
Configuring Domain Name Server Information 84
Overview of Virtual Tie Lines 85
VTL Connections Using Unique Extension Ranges 85
VTL Connections Using Site Codes 86
Conference Calls Using VTL Connections 87
How to Configure a Virtual Tie Line 89
License Installation 89
Dial Plan Configuration 90
Updating the Extension List 93
Adding VTL Devices to the Pretranslators (Optional) 94
Verification of the Virtual Tie Line 95
Call Rerouting for Virtual Tie Lines 99
Example Dial Plan Entries 99
Managing Existing Virtual Tie Lines 101
Modifying a Virtual Tie Line Name 101
Viewing and Resetting Virtual Tie Line Statistics 102
Enabling Audio Compression for VTL Calls 103
Enabling Silence Suppression on VTL Calls 103
Using a VTL Password 104
Configuring a VTL Password 104
Configuring VTL Passwords in the Dial Plan 105
Toll Calls Without a VTL Password 108
Music On Hold 108
Troubleshooting VTL Calls 108
Dial Plan Configuration File Commands 110
Dial Plan Command Summary 110
List of Dial Plan Commands 111
Sample Solutions Using Dial Plan Configuration File Commands 124
3 DEVICE CONFIGURATION
Adding, Removing, and Modifying Telephones 134
Adding a New Telephone 134
Modifying a Telephone 136
Checking a Telephone’s Status 136
6
Removing a Telephone 136
Rebooting a Telephone 136
Adding a Remote Telephone 137
Remote NAPT Device Configuration 137
Creating and Managing Bridged Extensions 138
Example Bridged Extensions Configurations 140
Defining Bridged Extensions 141
Defining Bridged Extensions on a Primary Telephone 141
Defining Bridged Extensions on a Secondary Telephone 142
Modifying Bridged Extensions 143
Sample Calling Situations Using Bridged Extensions 143
Viewing Bridged Extension Information 145
Creating and Managing Telephone Groups 146
Creating a New Telephone Group 146
Modifying a Telephone Group 146
Removing a Telephone Group 147
Viewing Telephone Group Membership 147
Recording and Monitoring Telephone Calls 148
Recording Calls Between Telephones with Different Recording
Settings 148
Remote Telephones 149
Music On Hold 149
Non-NBX Telephones 149
Creating and Managing Button Mappings 150
Mapping Access Buttons 150
Mappings for Users and Groups 151
Creating a Busy Lamp/Speed Dial Button Mapping 152
Creating a Delayed Ringing Pattern 152
Creating Groups and Button Mappings 153
Changing Device IP Settings 154
Configuring Call Park 156
Adding a Call Park Extension 156
Changing the Name of a Call Park Extension 156
Removing a Call Park Extension 157
Configuring the NBX Attendant Console 157
Adding an Attendant Console 158
Modifying an Attendant Console 158
Viewing Attendant Console Status 159
7
Removing an Attendant Console 159
Configuring Attendant Console Buttons 159
Changing Attendant Console IP Settings 160
Configuring and Managing Analog Line Card Ports 161
Configuring a Line Card Port 161
Modifying a Line Card Port 164
Removing a Line Card Port 165
Verifying Line Card Port Status 165
Rebooting a Line Card Port 165
Advanced Settings 165
Connecting and Managing Analog Devices 166
Adding an Analog Terminal Card 166
Adding an Analog Terminal Adapter (ATA) 168
Modifying an Analog Terminal Port 169
Removing an Analog Terminal Adapter 169
Viewing The Status of an Analog Terminal Adapter 170
Advanced Settings 170
Configuring and Managing BRI-ST Digital Line Cards 171
Adding an ISDN BRI-ST Digital Line Card 171
Configuring the BRI-ST Digital Line Card 173
BRI-ST Card Status Lights 176
Modifying a BRI-ST Card 176
Adding or Modifying a BRI Group 177
Modifying BRI Card Channels 180
Modifying IP Settings for a BRI Card 181
Removing a BRI Digital Line Card 182
Configuring and Managing E1 Digital Line Cards 182
Adding an E1 Digital Line Card 183
Configuring an E1 Digital Line Card 185
E1 Card Status Lights 187
Modifying an E1 Card 189
Adding or Modifying an E1 Group 191
Modifying E1 Card Channels 194
Modifying IP Settings for an E1 Card 195
Removing an E1 Digital Line Card 196
Configuring and Managing T1 Digital Line Cards 197
Adding a T1 Digital Line Card 198
Configuring a T1 Digital Line Card for the DS1 Protocol 200
8
Configuring a T1 Digital Line Card for ISDN PRI Signaling 205
T1 Card Status Lights 208
Modifying a T1 Card 210
Support of AT&T’s 4ESS Switch Protocol 211
Modifying a T1 Group 214
Modifying T1 Card Channels 217
Modifying IP Settings for a T1 Card 218
Removing a T1 Digital Line Card 219
Setting Up a Digital Line Card at a Remote Location 220
Setting Up T1/E1 Logging 222
Viewing CSU State Information and Statistics 223
T1.231 Near End 223
T1.231 Far End 224
TR54016 Near End 224
TR54016 Far-End 224
G.826 Near End 224
G.826 Far End 225
Using Loopback Tests 225
Enabling or Disabling Loopback Tests 226
4 USER CONFIGURATION
Users 227
Phantom Mailboxes 227
Call Pickup 228
Group Numbers 228
TAPI Route Points 229
Redirect Behaviors 230
TAPI Route Point Capacities 231
Creating a TAPI Route Point 232
Modifying a TAPI Route Point 232
Viewing TAPI Route Point Statistics 232
Specifying TAPI Line Redirect Timeout 233
TAPI Supervisory Monitoring 233
Supervisory Monitoring Modes 234
Hunt Groups 235
Hunt Group Considerations 236
Linear and Circular Hunt Groups 236
9
Calling Groups 237
Call Coverage 237
Hunt Group Supervisory Monitoring 237
Supervisory Monitoring Modes 238
Class of Service (CoS) 239
Page Zones 240
Page Zone Feature Support 240
Account Codes 241
Feature Interaction 242
Account Codes: Operational Modes 244
5 SYSTEM CONFIGURATION
System Settings 249
System-wide Settings 251
Audio Settings 257
Regional Settings 262
Date and Time 263
Timers 263
Ringing Patterns 264
Multicast Addresses 265
IP Addresses 266
Maintenance Alerts 266
Speed Dials 267
Business Identity 268
Business Information 268
Business Hours 268
System Mode 269
Password Administration 269
TAPI Settings 270
Disk Mirroring 271
Adding a Mirror Disk 271
Verifying a Failed Disk Drive 273
Reverting to a Single-Disk System 274
6 AUTOMATIC CALL DISTRIBUTION
Automatic Call Distribution 275
ACD Group Types Supported 276
10
ACD Agent List 276
ACD Licenses 276
ACD Group Populations 277
ACD Considerations 277
Using ACD 278
ACD Groups 279
ACD Announcements 280
ACD Agents 282
ACD Statistics 283
Using Supervisory Monitoring 286
Supervisory Monitoring Announcement Tones 286
Using Silent-Monitor Mode 287
Changing Agents and Changing Modes While Monitoring 288
Supervisory Monitoring Usage Notes 290
Usage Notes 290
Supervisory Monitoring Error Conditions 293
7 NBX MESSAGING
Group List 297
NBX Voice Mail 298
Voice Mail Extensions 301
Voice Mail Passwords 301
IMAP for Integrated Voice Mail 301
Configurable Operators 302
Off-Site Notification 304
Status 306
Port Usage 307
User Usage 308
Auto Attendant 308
Overview of Auto Attendant Features 308
Adding an Auto Attendant 310
Managing Auto Attendants 321
Voice Application Setup Utility 323
Testing the Auto Attendant 324
Voice Profile for Internet Mail 325
Control Parameters 326
Operations Management 326
11
Statistics 328
Advanced Settings 329
8 OPERATIONS
Software Upgrade 333
System Software Licensing 334
Restricted Operation 336
Considerations 336
Customer Service 337
Reboot/Shutdown 337
Manage Data 338
Migration 338
Restore 343
Convert Database 344
Purge Database 344
Purge Database and CDR 344
Purge All Voice Mail 344
Event Log 344
Licenses 345
Add a License 346
Remove a License 346
Usage Report 346
Backing Up Licenses 346
Restoring Backed-Up Licenses 347
Obtaining Details of License History 347
Regional Software 347
Install 347
Remove 347
Details 348
Third-Party Drivers 349
NBX Software Upgrades 349
Third-Party Telephone Groups 349
9 REPORTS
Directory 351
Device List 352
System Data 352
12
Disk Status 352
Power Supply Status 352
Call Reporting 353
Windows Environment Specifications 353
Installing Call Reports 354
Configuring Call Reporting 354
Purge CDR 354
10 DOWNLOADS
Software 355
LabelMaker 355
NBX Documentation and Quick Reference Guides 357
11 TROUBLESHOOTING
Using the Telephone Local User Interface Utility 359
The 3Com Telephone Local Configuration Application 371
Installing the 3Com TLC Application 371
Using the TLC Application 372
Using H3PingIP 372
System-level Troubleshooting 373
Digital Line Card Troubleshooting 375
Alarm Conditions (Overview) 376
Alarm Descriptions 377
Alarms on NBX Digital Line Cards 378
Configuration and Status Reports 379
Connecting a Computer to a Serial Port 386
Servicing the Network Call Processor Battery 387
Getting Service and Support 388
A INTEGRATING THIRD-PARTY MESSAGING
Installing Software on the Third-Party Messaging Server 389
Configuring the NBX System 389
Configuring NBXTSP on the Server 391
13
B ISDN COMPLETION CAUSE CODES
C CONFIGURING OPTION 184 ON A WINDOWS 2000 DHCP
SERVER
Overview 399
Creating Option 184 400
Editing Option 184 Values 400
Activating Option 184 401
D CONNEXTIONS H.323 GATEWAY
Overview of ConneXtions 403
Installation Requirements 404
WAN Router 404
Windows-based System 405
ConneXtions Software 407
Preparing for Installation 407
Assembling System Information 408
Verifying the G.723 Converter 408
Checking Service Pack (Windows NT Only) 408
Configuring Licenses 409
Installing ConneXtions 410
Finishing the Installation 413
Overview of H.323 413
Negotiated Connections 414
Negotiated Voice Compression 414
Standard Extensions 415
Remote Internet Device Connections 415
The H.323 Connection 416
Connection Considerations 417
Overall Connectivity 417
Quality of Service 418
Quality of Service Control 421
Special Issues 423
Firewall Security 423
Gateway Load 425
Remote Access 425
14
PBX Connections 426
Class of Service 428
IP Type of Service and Differentiated Services 429
Alternate Gatekeepers 429
Checking Connections 429
Gateway Checks 429
Network Checks 430
Placing Calls 434
IP Address Entry 434
Speed Dials 436
One Button Access 437
Entering Digits During Calls 438
Receiving Calls 438
Auto Attendant 439
Attendant Console 439
Other Extensions 439
Handling Conference Calls 440
Related H.323 Documentation 440
E CALLER ID
Forwarded Calls and Caller ID 441
Long Caller ID Character Strings 441
Specific Caller ID Situations 442
Analog Telephones 442
Bridged Extension Telephones 443
Calls That Are Forwarded Multiple Times 443
External Calls 443
Internal Calls 445
Nortel Phones 445
Parked Calls 445
Second Incoming Call 445
TAPI Calls 445
TAPI Redirected Calls 445
VTL Calls 445
Calls Transferred to Hunt Groups 445
3Com Cordless Calls 446
15
GLOSSARY
INDEX
3COM CORPORATION LIMITED WARRANTY
FCC CLASS A VERIFICATION STATEMENT
FCC CLASS B STATEMENT
FCC DECLARATION OF CONFORMITY
16
ABOUT THIS GUIDE
This guide describes how to configure and manage NBX
®
Networked
Telephony Systems. For information about installing an NBX system for
the first time, see the NBX Installation Guide.
If the information in the release notes differs from the information in this
guide, follow the instructions in the release notes. Release notes are
available on the NBX Resource Pack CD.
How to Use
This
Guide
Table 1 can help you find information in this guide.
Table 1 Overview of This Guide
If you are looking for Turn to
An overview of the NBX systems Chapter 1
How to prepare and configure the dial plan Chapter 2
How to configure devices Chapter 3
How to configure user settings Chapter 4
How to configure system settings Chapter 5
How to configure Automatic Call Distribution Chapter 6
How to configure NBX Voice Messaging (voice mail), the Auto
Attendant, and Voice Profile for Internet Mail (VPIM)
Chapter 7
Basic operations information Chapter 8
How to create reports Chapter 9
How to download software and label makers Chapter 10
Troubleshooting information Chapter 11
Using a third-party messaging system Appendix A
Information about ISDN Completion Cause Codes Appendix B
How to configure Option 184 on a Windows 2000 DHCP server Appendix C
How to configure 3Com ConneXtions software Appendix D
18 ABOUT THIS GUIDE
Conventions Table 2 lists conventions that are used throughout this guide.
International
Terminology
Table 3 lists the United States and international equivalents of some of
the specialized terms that are used in the NBX documentation.
Caller ID behavior Appendix E
Definitions of telephony and networking terms Glossary
References to all topics in this book Index
FCC and Industry Canada information, Software End-User License
Agreement, and Limited Warranty for Software and Hardware
page 479
Table 1 Overview of This Guide
If you are looking for Turn to
Table 2 Notice Icons
Icon Notice Type Description
Information note Information that describes important features
or instructions.
Caution Information that alerts you to potential loss of
data or potential damage to an application,
device, system, or network.
Warning Information that alerts you to potential personal
injury.
Table 3 International Terminology
Term used in U.S. Term used outside the U.S.
Toll restrictions Call barring
Pound key (#) Hash key (#)
CO (central office) Telephone Exchange
Toll-free Free-phone
Analog Line Card Analog Trunk Line Interface Module
Your Comments 19
Your Comments Your suggestions are important to us. They help us to make the NBX
documentation more useful to you.
Send comments about this guide or any of the 3Com NBX
documentation and Help systems to:
Please include the following information with your comments:
â–  Document title
â–  Document part number (found on the front page)
â–  Page number
Example:
NBX Administrator’s Guide
Part Number 900-0156-01 Rev AA
Page 25
As always, address all questions regarding the NBX hardware and
software to your authorized 3Com NBX Voice - Authorized Partner.
20 ABOUT THIS GUIDE
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3com NBX 100 Administrator's Manual

Category
Software
Type
Administrator's Manual

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