ADMINISTRATOR’S GUIDE
RealPresence
®
Capture Station Pro
and Portable Pro Appliances
Software 6.6 | February 2014 | 3725-03848-001 Rev B
Polycom
®
RealPresence
®
Capture Station Pro Administrator’s Guide 6.6
Polycom, Inc. 2
Copyright ©2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
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without the express written permission of Polycom, Inc.
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Contents
About This Guide ........................................................................ 9
Who Should Read This Guide? ................................................................................ 9
Information Elements ............................................................................................... 9
Typographic Conventions ...................................................................................... 10
How This Guide Is Organized ................................................................................ 11
Get Help and Support ............................................................................................. 11
Welcome to the RealPresence Capture Station Pro .............. 14
What’s New in Version 6.6 ...................................................................................... 14
The RealPresence Capture Station Pro Appliances ............................................ 15
New Hardware Features ................................................................................................................. 15
New Software Features in RealPresence Capture Station 6.6 ................................................... 15
Set Up Your RealPresence
Capture Station Pro Appliance .. 16
What’s in the Box .................................................................................................... 16
Connect Your RealPresence Capture Station Pro Appliance .................................................... 17
Set Up Your RealPresence Capture Station Portable Pro
Appliance ................................................................................... 19
What’s in the Box .................................................................................................... 19
Connect Your RealPresence Capture Station Portable Pro Appliance ..................................... 20
Activate Your RealPresence
Capture Station Pro Software
License ....................................................................................... 23
Activate the Product License Key ......................................................................... 23
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Activate Your RealPresence Capture Station Pro Software over the Internet ... 24
Activate Your RealPresence Capture Station Pro Software without an Internet
Connection .............................................................................................................. 25
Set Language Options .............................................................. 28
Configure General Settings ...................................................... 29
Configure the People Capture Source .......................................................................................... 30
Configure Video Thumbnails ......................................................................................................... 32
Set the Content Capture Source ................................................................................................... 33
Set Up Signal Detection for Live Signals ..................................................................................... 35
Set Up Manual Captures ................................................................................................................ 35
Optimize the Capture Card Image Quality Settings .................................................................... 36
Configure Motion Detection ................................................................................... 36
Configure Motion-Detection Settings Using Default Profiles .................................................... 36
Customize, Edit, or Delete Motion-Detection Profiles ................................................................ 37
Configure Image Output Settings .......................................................................... 39
Set the Image Compression Quality ............................................................................................. 39
Trim the Output Images ................................................................................................................. 40
Create a Video-only Presentation .......................................................................... 41
Configure Project Options ..................................................................................... 42
Set Folder Publishing Options ...................................................................................................... 42
Enable the Web Controller ............................................................................................................. 43
Enable the Telnet Controller .......................................................................................................... 44
Configure Project Saving Options ................................................................................................ 45
Configure Interface Options ................................................................................... 46
Skin Options, Layouts, and Features ........................................................................................... 46
Set the Skin ..................................................................................................................................... 49
Configure Chaptering ............................................................................................. 50
Configure Break Options ........................................................................................ 52
Configure Your RealPresence
Capture Station Pro for Web
Content ....................................................................................... 54
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Configure Web Content Publish Points ................................................................ 54
Configure the Upload Type ............................................................................................................ 55
Configure the Publish Point Manually .......................................................................................... 58
Configure Your RealPresence Capture Station Pro for WMV
VC-1 Smooth Streaming and iOS ............................................ 60
Configure Publish Points for Smooth Streaming and iOS ................................. 60
Manually Configure Publish Points for Smooth Streaming and iOS for RealPresence Media
Manager and MSA ........................................................................................................................... 63
Configure Your RealPresence
Capture Station Pro for
Windows Media ......................................................................... 65
Set Publish Points for Streaming Windows Media .............................................. 65
Manually Configure Publish Points for Windows Media for RealPresence Media Manager and
MSA .................................................................................................................................................. 68
Configure Your RealPresence Capture Station Pro for
Podcast Media ........................................................................... 69
Configure Security Settings ..................................................... 71
About Security Profiles .......................................................................................... 71
Create a Security Profile ................................................................................................................ 71
Save a Security Profile ................................................................................................................... 74
Save and Load Settings Files .................................................. 75
Integrate Your RealPresence Capture Station Pro with
RealPresence Media Manager, Software Edition ................... 76
Use the RealPresence Media Manager Wizard for the First Time ...................... 76
Edit the RealPresence Media Manager Wizard Settings after Configuration ..... 80
Control Your RealPresence Capture Station Appliance with RealPresence
Media Manager ........................................................................................................ 84
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Use the Polycom EagleEye™ III Camera with Your
RealPresence Capture Station Pro Appliance ........................ 85
Set up the EagleEye III Camera with the RealPresence Capture Station Pro
Appliance ................................................................................................................. 85
Connect Your EagleEye III Camera to the RealPresence Capture Station Pro Appliance ...... 85
Configure the EagleEye Settings in RealPresence Capture Station Software ......................... 86
Set the Communication Port in Windows .................................................................................... 88
Check Your EagleEye III Camera Configuration .......................................................................... 88
Control the EagleEye III Camera in RealPresence Capture Station Software .... 88
Use the EagleEye III Web Controller ..................................................................... 89
Upgrade RealPresence Capture Station 6.5 Software ........... 92
Uninstall Previous Versions ................................................................................... 92
Install RealPresence Capture Station 6.6 Software ............................................. 93
Install Polycom RealPresence Encoder Control Software .................................. 93
Install the RealPresence Media Editor Software .................................................. 94
Activate Your RealPresence Capture Station Software Product License .......... 94
Install Expression Encoder 4 Pro .......................................................................... 95
Activate Expression Encoder 4 Pro Without an Internet Connection ....................................... 95
Perform a Factory Restore ....................................................... 97
Getting Help ............................................................................. 100
Polycom Resources .............................................................................................. 100
The Polycom Community ..................................................................................... 100
Reference Information ............................................................ 101
Tested Video Resolutions .................................................................................... 101
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About This Guide
This Polycom
®
RealPresence
®
Capture Station Pro Administrator’s Guide provides instructions for
installing, configuring, and administering the RealPresence Capture Station Pro appliance and the
RealPresence Capture Station Portable Pro appliance. Specifically, this administrators’ guide shows you
how to perform the following tasks:
● Install your RealPresence Capture Station Pro appliance
● Configure your RealPresence Capture Station Pro appliance
● Configure your RealPresence Capture Station Pro appliance for integration with the RealPresence
Media Manager solution
● Record, create, and publish presentations
Who Should Read This Guide?
System administrators and network engineers should read this guide to learn how properly to set up the
RealPresence Capture Station Pro and Portable Pro appliances and software. This guide describes
administration-level tasks and is not intended for end users.
Before reading this guide, you should be familiar with the following:
Computer networking and driver administration for your operating system
Microsoft Windows Server 2012 or Windows Server 2008 R2
Media server administration
Microsoft Expression Encoder 4 Pro
Capture cards and video codecs
Information Elements
This guide may include any of the following icons to alert you to important information.
Icons Used in this Guide
Name
Icon
Description
Note
The Note icon highlights information of interest or important information needed
to be successful in accomplishing a procedure or to understand a concept.
Administrator Tip
The Administrator Tip icon highlights techniques, shortcuts, or productivity
related tips.
Caution
The Caution icon highlights information you need to know to avoid a hazard that
could potentially impact device performance, application functionality, or
successful feature configuration.
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Name
Icon
Description
Warning
The Warning icon highlights an action you must perform (or avoid) to prevent
issues that may cause you to lose information or your configuration setup,
and/or affect phone or network performance.
Web Info
The Web Info icon highlights supplementary information available online such
as documents or downloads on support.polycom.com or other locations.
Timesaver
The Timesaver icon highlights a faster or alternative method for accomplishing
a method or operation.
Power Tip
The Power Tip icon highlights faster, alternative procedures for advanced
administrators already familiar with the techniques being discussed.
Troubleshooting
The Troubleshooting icon highlights information that may help you solve a
relevant problem or to refer you to other relevant troubleshooting resources.
Settings
The Settings icon highlights settings you may need to choose for a specific
behavior, to enable a specific feature, or to access customization options.
Typographic Conventions
A few typographic conventions, listed next, are used in this guide to distinguish types of in-text
information.
Typographic Conventions
Convention
Description
Bold
Highlights interface items such as menus, soft keys, file names, and directories.
Also used to represent menu selections and text entry to the phone.
Italics
Used to emphasize text, to show example values or inputs, and to show titles of
reference documents available from the Polycom Support Web site and other
reference sites.
Blue Text
Used for cross references to other sections within this document and for hyperlinks
to external sites and documents.
Courier
Used for code fragments and parameter names.
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How This Guide Is Organized
This guide is organized into two main parts, Get Started and Configure Your RealPresence Capture
Station Pro Software, each containing multiple sections:
Get Started
Welcome to the RealPresence Capture Station Pro
Set Up Your RealPresence Capture Station Pro Appliance
Set Up Your RealPresence Capture Station Portable Pro Appliance
Activate Your RealPresence Capture Station Software License
Configure Your RealPresence Capture Station Pro Software
Configure General Settings
Configure Your RealPresence Capture Station Pro Appliance for Web Content
Configure Your RealPresence Capture Station Pro Appliance for WMV VC-1 Smooth
Streaming and iOS
Configure Your RealPresence Capture Station Pro Appliance for Windows Media
Configure Your RealPresence Capture Station Pro Appliance for Podcast Media
Configure Security Settings
Save and Load Settings Files
Set Language Options
Integrate Your RealPresence Capture Station Pro Appliance with Polycom RealPresence
Media Manager Software Edition
Upgrade RealPresence Capture Station Software
Perform a Factory Restore
Reference Information
Get Help and Support
If you are looking for help or technical support for your RealPresence Capture Station Pro appliances or
software, or related RealPresence products, the following types of documents are available at the
Polycom Support Center:
Quick Start Guides, which describe how to mount and connect RealPresence appliances
User Guides, which describe both basic and advanced features
Administrators’ Guides, which describe regular administration tasks and more complex
configuration tasks
Integration Guides, which describe integrations with partner solutions such as the Blackboard
Learn platform
Release Notes, which describe the new and changed features and corrected issues in the latest
version of the software
You can find Request for Comments (RFC) documents by entering the RFC number at
http://www.ietf.org/rfc.html.
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For support or service, please contact your Polycom reseller or visit support.polycom.com for software
downloads, product document, product licenses, troubleshooting tips, service requests, and more.
We are striving to improve the quality of our documentation, and we appreciate your feedback. Please
send your e-mail to Documentat[email protected].
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Get Started
In the following sections, you will learn what’s new in the latest software release, how to set up and
connect your RealPresence Capture Station Pro or Portable Pro appliance, and how to activate the
software using the appropriate license key.
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Welcome to the RealPresence Capture
Station Pro
The RealPresence Capture Station Pro is an easy-to-use, room-based appliance that enables
organizations to record and stream presentations from a meeting room, classroom, or auditorium. This
content-creation tool synchronizes audio, video, and presentation slides—instantly creating a feature-rich,
highly polished online multimedia presentation. Whether delivering scalable, secure, and branded
executive webcasts from the studio, automatically streaming lectures from the classroom with live
question-and-answer sessions, or recording training videos, this solution empowers organizations to
create rich media just by clicking Start.
Note: RealPresence Capture Station 6.6 Software and Older Hardware
RealPresence Capture Station 6.6 software supports only the RealPresence Capture Station Pro
and Portable Pro appliances.
What’s New in Version 6.6
The RealPresence Capture Station Pro and Portable Pro appliances are new appliances that replace the
outgoing RealPresence Capture Station SD, HD, and Mobile appliances. The Polycom RealPresence
Capture Station Pro and Portable Pro appliances have been completely redesigned for simple, efficient
installation, configuration, and integration with the Polycom RealPresence Media Manager solution. The
appliances are equipped with more powerful processors and a wider choice of input sources, from
standard definition—Separate Video (S-Video), Component, and Video Graphics Array (VGA)—to high
definition—Digital Video Interface (DVI) and High-Definition Multimedia Interface (HDMI). The new
RealPresence Capture Station Pro and Portable Pro appliances are based on Windows Embedded 7,
and they enable organizations of any size to record and stream high-quality multimedia presentations
from any audiovisual (A/V) equipped meeting room, classroom, or auditorium.
The RealPresence Capture Station Pro appliances are preconfigured to work with RealPresence Media
Manager 6.5 or 6.6 software. You can operate the RealPresence Capture Station appliances manually in
the same room as the appliance or remotely using the RealPresence Media Manager software.
In addition to new hardware, RealPresence Capture Station Pro 6.6 software includes many
enhancements, new features, and new software options designed to improve usability, such as the
improved Media Manager Wizard to simplify integration with RealPresence Media Manager software.
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The RealPresence Capture Station Pro
Appliances
Two appliances are available with version 6.6—the RealPresence Capture Station Pro and RealPresence
Capture Station Portable Pro.
● RealPresence Capture Station Pro This attractive, slimline, desktop or shelf-mount appliance is
similar to other A/V devices such as DVD players.
● RealPresence Capture Station Portable Pro This portable unit has a built-in LCD monitor. Note
that a battery-power option is not available for the RealPresence Capture Station Portable Pro
appliance.
New Hardware Features
Both appliances include the following hardware features:
● Native support for 16x9 widescreen with auto-detect on both the People and Content channels
● Support for the Polycom EagleEye™ III camera
● Support for DVI-I, HDMI, Component Video, VGA, and S-Video input sources on both People and
Content channels
● Support for multiple input resolutions from Standard Definition (SD) to High Definition (HD)
● Preloaded with RealPresence Capture Station 6.6 software
New Software Features in RealPresence Capture Station 6.6
RealPresence Capture Station 6.6 software includes several enhancements over previous versions,
including the following:
● Widescreen local video and audio previews of the People and Content channels
● The People and Content Preview window is now resizable
● Support for the Polycom Eagle Eye III camera, including an integrated web remote in the People
and Content Preview window
● Media Manager Wizard to guide you through configuring integration of RealPresence Capture
Station software and RealPresence Media Manager software
● Standard support for both H.264 and Windows Media VC-1 encoding
● Lite Portal is no longer available as an option.
● RealPresence Media Editor is no longer included with RealPresence Capture Station software.
New customers can purchase a stand-alone license of RealPresence Media Editor software from
their authorized Polycom partner.
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Set Up Your RealPresence
Capture
Station Pro Appliance
This section shows you how to connect your RealPresence Capture Station Pro appliance to peripheral
devices, your network, and a power supply. If you are setting up a RealPresence Capture Station
Portable Pro appliance, see Set Up Your RealPresence Capture Station Portable Pro Appliance.
What’s in the Box
The RealPresence Capture Station Pro includes the following hardware:
● RealPresence Capture Station Pro appliance
● Mini USB keyboard with track pad
● 19V, 6.3A power supply
● CAT5e Ethernet cable
● 1 DVI cable
● 1 HDMI cable
● Adapter kit
● Factory Restore DVD
Connecting the RealPresence Capture Station Pro
Connect all video and network cables to the Capture Station before connecting the DC power
supply and powering up the unit.
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Connect Your RealPresence Capture Station Pro Appliance
The following diagram and steps show you how to connect your RealPresence Capture Station Pro
appliance.
Connecting your RealPresence Capture Station Pro appliance
To connect your RealPresence Capture Station Pro appliance:
1 Connect the supplied Mini USB keyboard with track pad to one of the USB ports.
2 Connect a monitor to the DVI-I or the DVI-D port.
3 Connect the appliance to your network using the supplied Ethernet cable.
4 Connect a content source to the Content port using a DVI cable or another cable with a supplied
DVI adapter. Content sources include
Laptop computer
SMART Board or digital whiteboard
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5 Connect a video source, such as a video camera, to the People port using the supplied HDMI cable
with a supplied HDMI-DVI adapter or a DVI cable.
6 Connect the DC power adapter to the appliance and an AC power source.
7 Power on the appliance using the power button on the front panel.
Your RealPresence Capture Station appliance will start up and the RealPresence Capture Station
software will launch. The start screen and End User License Agreement (EULA) will display
automatically. Accept the EULA, and activate the product license key.
Note: Using Copy-protected Sources
The RealPresence Capture Station Pro and Portable Pro devices will not accept copy-protected
HDMI sources, commercial DVDs, commercial Blu-ray discs, video games, or the Apple MacBook
Pro HDMI output as valid input sources. You will see only color bars when an HDCP-protected
content source is connected to either the People or Content input.
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Set Up Your RealPresence Capture
Station Portable Pro Appliance
This section shows you how to connect your RealPresence Capture Station Portable Pro appliance to
peripheral devices, your network, and a power supply. If you are setting up a RealPresence Capture
Station Pro appliance, see Set Up Your RealPresence Capture Station Pro Appliance.
What’s in the Box
The RealPresence Capture Station Portable Pro includes the following hardware:
● RealPresence Capture Station Portable Pro appliance
● Mini USB keyboard with track pad
● Power cable
● CAT5e Ethernet cable
● 1 DVI cable
● 1 HDMI cable
● Adapter kit
● Factory Restore DVD
Connecting the RealPresence Capture Station Pro
Connect all video and network cables to the Capture Station before connecting the DC power
supply and powering up the unit.
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Connect Your RealPresence Capture Station Portable Pro
Appliance
The following diagram and steps show you how to connect your RealPresence Capture Station Pro
appliance.
Connecting your RealPresence Capture Station Portable Pro appliance
To connect your RealPresence Capture Station Portable Pro appliance:
1 Connect the supplied Mini USB keyboard with track pad to one of the USB ports.
2 Connect the appliance to your network using the supplied Ethernet cable.
3 Connect a video source, such as video camera, to the People port using the supplied HDMI cable
with a supplied HDMI-DVI adapter or a DVI cable.
4 Connect a content source to the Content port using a DVI cable or another cable with a supplied
DVI adapter. Content sources include
Laptop computer
SMART Board or digital whiteboard
5 Connect the AC power cable to the appliance and an AC power source.
6 Power on the appliance using the power button on the left-side panel.
Your RealPresence Capture Station appliance will start up and the RealPresence Capture Station
software will launch. The start screen and End User License Agreement (EULA) will display
automatically. Accept the EULA, and activate the product license key.
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