Polycom RealPresence Capture Station Pro Administrator's Manual

ADMINISTRATOR’S GUIDE

RealPresence

®

Capture Station Pro

and Portable Pro Appliances

Software 6.6 | February 2014 | 3725-03848-001 Rev B

Polycom

®

RealPresence

®

Capture Station Pro Administrator’s Guide 6.6

Polycom, Inc. 2

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Contents

About This Guide ........................................................................ 9

Who Should Read This Guide? ................................................................................ 9

Information Elements ............................................................................................... 9

Typographic Conventions ...................................................................................... 10

How This Guide Is Organized ................................................................................ 11

Get Help and Support ............................................................................................. 11

Welcome to the RealPresence Capture Station Pro .............. 14

What’s New in Version 6.6 ...................................................................................... 14

The RealPresence Capture Station Pro Appliances ............................................ 15

New Hardware Features ................................................................................................................. 15

New Software Features in RealPresence Capture Station 6.6 ................................................... 15

Set Up Your RealPresence

Capture Station Pro Appliance .. 16

What’s in the Box .................................................................................................... 16

Connect Your RealPresence Capture Station Pro Appliance .................................................... 17

Set Up Your RealPresence Capture Station Portable Pro

Appliance ................................................................................... 19

What’s in the Box .................................................................................................... 19

Connect Your RealPresence Capture Station Portable Pro Appliance ..................................... 20

Activate Your RealPresence

Capture Station Pro Software

License ....................................................................................... 23

Activate the Product License Key ......................................................................... 23

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Activate Your RealPresence Capture Station Pro Software over the Internet ... 24

Activate Your RealPresence Capture Station Pro Software without an Internet

Connection .............................................................................................................. 25

Set Language Options .............................................................. 28

Configure General Settings ...................................................... 29

Configure the People Capture Source .......................................................................................... 30

Configure Video Thumbnails ......................................................................................................... 32

Set the Content Capture Source ................................................................................................... 33

Set Up Signal Detection for Live Signals ..................................................................................... 35

Set Up Manual Captures ................................................................................................................ 35

Optimize the Capture Card Image Quality Settings .................................................................... 36

Configure Motion Detection ................................................................................... 36

Configure Motion-Detection Settings Using Default Profiles .................................................... 36

Customize, Edit, or Delete Motion-Detection Profiles ................................................................ 37

Configure Image Output Settings .......................................................................... 39

Set the Image Compression Quality ............................................................................................. 39

Trim the Output Images ................................................................................................................. 40

Create a Video-only Presentation .......................................................................... 41

Configure Project Options ..................................................................................... 42

Set Folder Publishing Options ...................................................................................................... 42

Enable the Web Controller ............................................................................................................. 43

Enable the Telnet Controller .......................................................................................................... 44

Configure Project Saving Options ................................................................................................ 45

Configure Interface Options ................................................................................... 46

Skin Options, Layouts, and Features ........................................................................................... 46

Set the Skin ..................................................................................................................................... 49

Configure Chaptering ............................................................................................. 50

Configure Break Options ........................................................................................ 52

Configure Your RealPresence

Capture Station Pro for Web

Content ....................................................................................... 54

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Configure Web Content Publish Points ................................................................ 54

Configure the Upload Type ............................................................................................................ 55

Configure the Publish Point Manually .......................................................................................... 58

Configure Your RealPresence Capture Station Pro for WMV

VC-1 Smooth Streaming and iOS ............................................ 60

Configure Publish Points for Smooth Streaming and iOS ................................. 60

Manually Configure Publish Points for Smooth Streaming and iOS for RealPresence Media

Manager and MSA ........................................................................................................................... 63

Configure Your RealPresence

Capture Station Pro for

Windows Media ......................................................................... 65

Set Publish Points for Streaming Windows Media .............................................. 65

Manually Configure Publish Points for Windows Media for RealPresence Media Manager and

MSA .................................................................................................................................................. 68

Configure Your RealPresence Capture Station Pro for

Podcast Media ........................................................................... 69

Configure Security Settings ..................................................... 71

About Security Profiles .......................................................................................... 71

Create a Security Profile ................................................................................................................ 71

Save a Security Profile ................................................................................................................... 74

Save and Load Settings Files .................................................. 75

Integrate Your RealPresence Capture Station Pro with

RealPresence Media Manager, Software Edition ................... 76

Use the RealPresence Media Manager Wizard for the First Time ...................... 76

Edit the RealPresence Media Manager Wizard Settings after Configuration ..... 80

Control Your RealPresence Capture Station Appliance with RealPresence

Media Manager ........................................................................................................ 84

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Use the Polycom EagleEye™ III Camera with Your

RealPresence Capture Station Pro Appliance ........................ 85

Set up the EagleEye III Camera with the RealPresence Capture Station Pro

Appliance ................................................................................................................. 85

Connect Your EagleEye III Camera to the RealPresence Capture Station Pro Appliance ...... 85

Configure the EagleEye Settings in RealPresence Capture Station Software ......................... 86

Set the Communication Port in Windows .................................................................................... 88

Check Your EagleEye III Camera Configuration .......................................................................... 88

Control the EagleEye III Camera in RealPresence Capture Station Software .... 88

Use the EagleEye III Web Controller ..................................................................... 89

Upgrade RealPresence Capture Station 6.5 Software ........... 92

Uninstall Previous Versions ................................................................................... 92

Install RealPresence Capture Station 6.6 Software ............................................. 93

Install Polycom RealPresence Encoder Control Software .................................. 93

Install the RealPresence Media Editor Software .................................................. 94

Activate Your RealPresence Capture Station Software Product License .......... 94

Install Expression Encoder 4 Pro .......................................................................... 95

Activate Expression Encoder 4 Pro Without an Internet Connection ....................................... 95

Perform a Factory Restore ....................................................... 97

Getting Help ............................................................................. 100

Polycom Resources .............................................................................................. 100

The Polycom Community ..................................................................................... 100

Reference Information ............................................................ 101

Tested Video Resolutions .................................................................................... 101

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Ports and Protocols .............................................................................................. 102

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About This Guide

This Polycom

®

RealPresence

®

Capture Station Pro Administrator’s Guide provides instructions for

installing, configuring, and administering the RealPresence Capture Station Pro appliance and the

RealPresence Capture Station Portable Pro appliance. Specifically, this administrators’ guide shows you

how to perform the following tasks:

● Install your RealPresence Capture Station Pro appliance

● Configure your RealPresence Capture Station Pro appliance

● Configure your RealPresence Capture Station Pro appliance for integration with the RealPresence

Media Manager solution

● Record, create, and publish presentations

Who Should Read This Guide?

System administrators and network engineers should read this guide to learn how properly to set up the

RealPresence Capture Station Pro and Portable Pro appliances and software. This guide describes

administration-level tasks and is not intended for end users.

Before reading this guide, you should be familiar with the following:

 Computer networking and driver administration for your operating system

 Microsoft Windows Server 2012 or Windows Server 2008 R2

 Media server administration

 Microsoft Expression Encoder 4 Pro

 Capture cards and video codecs

Information Elements

This guide may include any of the following icons to alert you to important information.

Icons Used in this Guide

Name

Icon

Description

Note

The Note icon highlights information of interest or important information needed

to be successful in accomplishing a procedure or to understand a concept.

Administrator Tip

The Administrator Tip icon highlights techniques, shortcuts, or productivity

related tips.

Caution

The Caution icon highlights information you need to know to avoid a hazard that

could potentially impact device performance, application functionality, or

successful feature configuration.

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Name

Icon

Description

Warning

The Warning icon highlights an action you must perform (or avoid) to prevent

issues that may cause you to lose information or your configuration setup,

and/or affect phone or network performance.

Web Info

The Web Info icon highlights supplementary information available online such

as documents or downloads on support.polycom.com or other locations.

Timesaver

The Timesaver icon highlights a faster or alternative method for accomplishing

a method or operation.

Power Tip

The Power Tip icon highlights faster, alternative procedures for advanced

administrators already familiar with the techniques being discussed.

Troubleshooting

The Troubleshooting icon highlights information that may help you solve a

relevant problem or to refer you to other relevant troubleshooting resources.

Settings

The Settings icon highlights settings you may need to choose for a specific

behavior, to enable a specific feature, or to access customization options.

Typographic Conventions

A few typographic conventions, listed next, are used in this guide to distinguish types of in-text

information.

Typographic Conventions

Convention

Description

Bold

Highlights interface items such as menus, soft keys, file names, and directories.

Also used to represent menu selections and text entry to the phone.

Italics

Used to emphasize text, to show example values or inputs, and to show titles of

reference documents available from the Polycom Support Web site and other

reference sites.

Blue Text

Used for cross references to other sections within this document and for hyperlinks

to external sites and documents.

Courier

Used for code fragments and parameter names.

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How This Guide Is Organized

This guide is organized into two main parts, Get Started and Configure Your RealPresence Capture

Station Pro Software, each containing multiple sections:

Get Started

Welcome to the RealPresence Capture Station Pro

Set Up Your RealPresence Capture Station Pro Appliance

Set Up Your RealPresence Capture Station Portable Pro Appliance

Activate Your RealPresence Capture Station Software License

Configure Your RealPresence Capture Station Pro Software

Configure General Settings

Configure Your RealPresence Capture Station Pro Appliance for Web Content

Configure Your RealPresence Capture Station Pro Appliance for WMV VC-1 Smooth

Streaming and iOS

Configure Your RealPresence Capture Station Pro Appliance for Windows Media

Configure Your RealPresence Capture Station Pro Appliance for Podcast Media

Configure Security Settings

Save and Load Settings Files

Set Language Options

Integrate Your RealPresence Capture Station Pro Appliance with Polycom RealPresence

Media Manager Software Edition

Upgrade RealPresence Capture Station Software

Perform a Factory Restore

Reference Information

Get Help and Support

If you are looking for help or technical support for your RealPresence Capture Station Pro appliances or

software, or related RealPresence products, the following types of documents are available at the

Polycom Support Center:

 Quick Start Guides, which describe how to mount and connect RealPresence appliances

 User Guides, which describe both basic and advanced features

 Administrators’ Guides, which describe regular administration tasks and more complex

configuration tasks

 Integration Guides, which describe integrations with partner solutions such as the Blackboard

Learn platform

 Release Notes, which describe the new and changed features and corrected issues in the latest

version of the software

You can find Request for Comments (RFC) documents by entering the RFC number at

http://www.ietf.org/rfc.html.

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For support or service, please contact your Polycom reseller or visit support.polycom.com for software

downloads, product document, product licenses, troubleshooting tips, service requests, and more.

We are striving to improve the quality of our documentation, and we appreciate your feedback. Please

send your e-mail to Documentat[email protected].

Polycom, Inc. 13

Get Started

In the following sections, you will learn what’s new in the latest software release, how to set up and

connect your RealPresence Capture Station Pro or Portable Pro appliance, and how to activate the

software using the appropriate license key.

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Welcome to the RealPresence Capture

Station Pro

The RealPresence Capture Station Pro is an easy-to-use, room-based appliance that enables

organizations to record and stream presentations from a meeting room, classroom, or auditorium. This

content-creation tool synchronizes audio, video, and presentation slides—instantly creating a feature-rich,

highly polished online multimedia presentation. Whether delivering scalable, secure, and branded

executive webcasts from the studio, automatically streaming lectures from the classroom with live

question-and-answer sessions, or recording training videos, this solution empowers organizations to

create rich media just by clicking Start.

Note: RealPresence Capture Station 6.6 Software and Older Hardware

RealPresence Capture Station 6.6 software supports only the RealPresence Capture Station Pro

and Portable Pro appliances.

What’s New in Version 6.6

The RealPresence Capture Station Pro and Portable Pro appliances are new appliances that replace the

outgoing RealPresence Capture Station SD, HD, and Mobile appliances. The Polycom RealPresence

Capture Station Pro and Portable Pro appliances have been completely redesigned for simple, efficient

installation, configuration, and integration with the Polycom RealPresence Media Manager solution. The

appliances are equipped with more powerful processors and a wider choice of input sources, from

standard definition—Separate Video (S-Video), Component, and Video Graphics Array (VGA)—to high

definition—Digital Video Interface (DVI) and High-Definition Multimedia Interface (HDMI). The new

RealPresence Capture Station Pro and Portable Pro appliances are based on Windows Embedded 7,

and they enable organizations of any size to record and stream high-quality multimedia presentations

from any audiovisual (A/V) equipped meeting room, classroom, or auditorium.

The RealPresence Capture Station Pro appliances are preconfigured to work with RealPresence Media

Manager 6.5 or 6.6 software. You can operate the RealPresence Capture Station appliances manually in

the same room as the appliance or remotely using the RealPresence Media Manager software.

In addition to new hardware, RealPresence Capture Station Pro 6.6 software includes many

enhancements, new features, and new software options designed to improve usability, such as the

improved Media Manager Wizard to simplify integration with RealPresence Media Manager software.

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The RealPresence Capture Station Pro

Appliances

Two appliances are available with version 6.6—the RealPresence Capture Station Pro and RealPresence

Capture Station Portable Pro.

● RealPresence Capture Station Pro This attractive, slimline, desktop or shelf-mount appliance is

similar to other A/V devices such as DVD players.

● RealPresence Capture Station Portable Pro This portable unit has a built-in LCD monitor. Note

that a battery-power option is not available for the RealPresence Capture Station Portable Pro

appliance.

New Hardware Features

Both appliances include the following hardware features:

● Native support for 16x9 widescreen with auto-detect on both the People and Content channels

● Support for the Polycom EagleEye™ III camera

● Support for DVI-I, HDMI, Component Video, VGA, and S-Video input sources on both People and

Content channels

● Support for multiple input resolutions from Standard Definition (SD) to High Definition (HD)

● Preloaded with RealPresence Capture Station 6.6 software

New Software Features in RealPresence Capture Station 6.6

RealPresence Capture Station 6.6 software includes several enhancements over previous versions,

including the following:

● Widescreen local video and audio previews of the People and Content channels

● The People and Content Preview window is now resizable

● Support for the Polycom Eagle Eye III camera, including an integrated web remote in the People

and Content Preview window

● Media Manager Wizard to guide you through configuring integration of RealPresence Capture

Station software and RealPresence Media Manager software

● Standard support for both H.264 and Windows Media VC-1 encoding

● Lite Portal is no longer available as an option.

● RealPresence Media Editor is no longer included with RealPresence Capture Station software.

New customers can purchase a stand-alone license of RealPresence Media Editor software from

their authorized Polycom partner.

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Set Up Your RealPresence

Capture

Station Pro Appliance

This section shows you how to connect your RealPresence Capture Station Pro appliance to peripheral

devices, your network, and a power supply. If you are setting up a RealPresence Capture Station

Portable Pro appliance, see Set Up Your RealPresence Capture Station Portable Pro Appliance.

What’s in the Box

The RealPresence Capture Station Pro includes the following hardware:

● RealPresence Capture Station Pro appliance

● Mini USB keyboard with track pad

● 19V, 6.3A power supply

● CAT5e Ethernet cable

● 1 DVI cable

● 1 HDMI cable

● Adapter kit

● Factory Restore DVD

Connecting the RealPresence Capture Station Pro

Connect all video and network cables to the Capture Station before connecting the DC power

supply and powering up the unit.

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Connect Your RealPresence Capture Station Pro Appliance

The following diagram and steps show you how to connect your RealPresence Capture Station Pro

appliance.

Connecting your RealPresence Capture Station Pro appliance

To connect your RealPresence Capture Station Pro appliance:

1 Connect the supplied Mini USB keyboard with track pad to one of the USB ports.

2 Connect a monitor to the DVI-I or the DVI-D port.

3 Connect the appliance to your network using the supplied Ethernet cable.

4 Connect a content source to the Content port using a DVI cable or another cable with a supplied

DVI adapter. Content sources include

 Laptop computer

 SMART Board or digital whiteboard

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5 Connect a video source, such as a video camera, to the People port using the supplied HDMI cable

with a supplied HDMI-DVI adapter or a DVI cable.

6 Connect the DC power adapter to the appliance and an AC power source.

7 Power on the appliance using the power button on the front panel.

Your RealPresence Capture Station appliance will start up and the RealPresence Capture Station

software will launch. The start screen and End User License Agreement (EULA) will display

automatically. Accept the EULA, and activate the product license key.

Note: Using Copy-protected Sources

The RealPresence Capture Station Pro and Portable Pro devices will not accept copy-protected

HDMI sources, commercial DVDs, commercial Blu-ray discs, video games, or the Apple MacBook

Pro HDMI output as valid input sources. You will see only color bars when an HDCP-protected

content source is connected to either the People or Content input.

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Set Up Your RealPresence Capture

Station Portable Pro Appliance

This section shows you how to connect your RealPresence Capture Station Portable Pro appliance to

peripheral devices, your network, and a power supply. If you are setting up a RealPresence Capture

Station Pro appliance, see Set Up Your RealPresence Capture Station Pro Appliance.

What’s in the Box

The RealPresence Capture Station Portable Pro includes the following hardware:

● RealPresence Capture Station Portable Pro appliance

● Mini USB keyboard with track pad

● Power cable

● CAT5e Ethernet cable

● 1 DVI cable

● 1 HDMI cable

● Adapter kit

● Factory Restore DVD

Connecting the RealPresence Capture Station Pro

Connect all video and network cables to the Capture Station before connecting the DC power

supply and powering up the unit.

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Connect Your RealPresence Capture Station Portable Pro

Appliance

The following diagram and steps show you how to connect your RealPresence Capture Station Pro

appliance.

Connecting your RealPresence Capture Station Portable Pro appliance

To connect your RealPresence Capture Station Portable Pro appliance:

1 Connect the supplied Mini USB keyboard with track pad to one of the USB ports.

2 Connect the appliance to your network using the supplied Ethernet cable.

3 Connect a video source, such as video camera, to the People port using the supplied HDMI cable

with a supplied HDMI-DVI adapter or a DVI cable.

4 Connect a content source to the Content port using a DVI cable or another cable with a supplied

DVI adapter. Content sources include

 Laptop computer

 SMART Board or digital whiteboard

5 Connect the AC power cable to the appliance and an AC power source.

6 Power on the appliance using the power button on the left-side panel.

Your RealPresence Capture Station appliance will start up and the RealPresence Capture Station

software will launch. The start screen and End User License Agreement (EULA) will display

automatically. Accept the EULA, and activate the product license key.

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Polycom RealPresence Capture Station Pro Administrator's Manual

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