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Bragi B1000 - The Dash Truly Wireless Smart Earphones
Trouble shooting steps
1. Check the connection to charge The Dash
Connect The Dash Charger to a USB power source and ensure The Dash Charger is charging by
following the charging instructions. Check if the light on The Dash Charger next to the USB cable is
lit.
Check whether both of The Dash are correctly positioned in The Dash Charger. The Dash usually
needs some adjustments until the charging pins have a stable connection. Also check if the charging
pins look unusual to you.
If the steps were followed accordingly, it might take up to 5 minutes before the LED LightGuide
starts breathing. If this is not the case, please try another charging source and USB cable.
2. Fix a Crash
During usage The Dash might stop responding to your gestures. Usually a simple refresh by putting
The Dash into The Dash Charger for 5 seconds fixes the issues.
In case The Dash does not respond, it is suggested to follow the update procedure with The Bragi
Updater again. This could fix any software related problems.
3. Perform an alternative update
An alternative update to The Bragi Updater can be found here.
If none of the above steps helped, please contact Bragi Customer Support. It is important to describe
the encountered issues as detailed as possible.
Try to answer the following questions:
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What is the issue and under which circumstances did they happen?
Which version of Bragi OS are you using with The Dash?
What is your device´s serial number?
As with most electronic devices, The Dash is susceptible to electrostatic discharge (ESD). Events like
these will not damage The Dash but may cause unexpected behavior or resulting in the EarTouch
interface becoming unresponsive. If you experience these events or, in general, irregular behavior of
The Dash it sometimes needs to be refreshed or reset.
Refresh The Dash
To refresh The Dash, please use the following steps:
Place The Dash in the charger making sure it sits correctly on the MagSnap.
As soon as the Light Guide on The Dash starts breathing (a slow regular pulsation) The Dash is
refreshed and ready to use again.
Reset the Dash
If you cannot revive The Dash with a refresh, it may need to be reset.
To reset The Dash, please use the following steps:
Place the Dash in the charger and make sure it sits on the MagSnap.
Press and hold the pinhole button on the right side of the charger until you see 3 red flashes on The
Dash Charger LED.
Release after the 3 red flashes and The Dash is reset.
Releasing the pinhole button after 3 flashes is important as keeping the pinhole button pressed for
longer will eventually put The Dash into shipping mode. (This is not damaging to The Dash in any
way, however, you will have to connect the charger including The Dash to a power source before
you are able to use them again.)
For further information browse: https://support.bragi.com/hc/en-us/articles/115003123505-The-
Dash-Quickstart-Guide
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