Cisco Systems 7965G User manual

Brand: Cisco Systems

Model: 7965G

Category: IP phones

Type: User manual

This manual is also suitable for

7945G

CHAPTER

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Setting Up the Cisco Unified IP Phone

This chapter includes the following topics, which help you install the Cisco Unified IP Phone 7965G and

7945G on an IP telephony network:

• Before You Begin, page 3-1

• Understanding the Cisco Unified IP Phone 7965G and 7945G Components, page 3-2

• Installing the Cisco Unified IP Phone, page 3-5

• Attaching a Cisco Unified IP Phone Expansion Module, page 3-8

• Adjusting the Placement of the Cisco Unified IP Phone, page 3-9

• Verifying the Phone Startup Process, page 3-12

• Configuring Startup Network Settings, page 3-13

• Configuring Security on the Cisco Unified IP Phone, page 3-13

Note Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your

network. Then you can install the phone and verify its functionality. For more information, see

Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network.”

Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

• Network Requirements, page 3-1

• Cisco Unified Communications Manager Configuration, page 3-2

Network Requirements

For the Cisco Unified IP Phone 7965G and 7945G to successfully operate as a Cisco Unified IP Phone

endpoint in your network, your network must meet these requirements:

• Working Voice over IP (VoIP) network:

–

VoIP configured on your Cisco routers and gateways

–

Cisco Unified Communications Manager Release 7.0 or higher installed in your network and

configured to handle call processing

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Chapter 3 Setting Up the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 7965G and 7945G Components

• IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager.

If the Cisco Unified Communications Manager server is located in a different time zone than the phones,

the phones will not display the correct local time.

Cisco Unified Communications Manager Configuration

The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call

processing. Refer to Cisco Unified Communications Manager Administration Guide or to

context-sensitive help in the Cisco Unified Communications Manager application to ensure that

Cisco Unified Communications Manager is set up properly to manage the phone and to properly route

and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in

Cisco Unified Communications Manager before connecting any Cisco Unified IP Phone to the network.

For information about enabling and configuring auto-registration, refer to Cisco

Unified Communications Manager Administration Guide. Also, see the “Adding Phones to the Cisco

Unified Communications Manager Database” section on page 2-8.

You must use Cisco Unified Communications Manager to configure and assign telephony features to the

Cisco Unified IP Phones. See the “Telephony Features Available for the Phone” section on page 5-2 for

details.

In Cisco Unified Communications Manager, you can add users to the database and associate them with

specific phones. In this way, users gain access to web pages that allow them to configure items such as

call forwarding, speed dialing, and voice messaging system options. See the “Adding Users to Cisco

Unified Communications Manager” section on page 5-17 for details.

Understanding the Cisco Unified IP Phone 7965G and 7945G

Components

The Cisco Unified IP Phone 7965G and 7945G include these components on the phone or as accessories

for the phone:

• Network and Access Ports, page 3-2

• Handset, page 3-3

• Speakerphone, page 3-3

• Headset, page 3-3

Network and Access Ports

The back of the Cisco Unified IP Phone includes these ports:

• Network port—Labeled 10/100/1000 SW on the Cisco Unified IP Phone 7965G and 7945G

• Access port—Labeled 10/100/1000 PC on the Cisco Unified IP Phone 7965G and 7945G

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Chapter 3 Setting Up the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 7965G and 7945G Components

You can use either Category 3/5/5e/6 cabling for 10 Mbps connections, but you must use Category 5/5e/6

for 100 Mbps connections and Category 5e/6 for 1000 Mbps connections.

Use the SW network port to connect the phone to the network. You must use a straight-through cable on

this port. The phone can also obtain inline power from a switch over this connection. See the “Providing

Power to the Phone” section on page 2-3 for details.

Use the PC access port to connect a network device, such as a computer, to the phone. You must use a

straight-through cable on this port.

Handset

The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes

a light strip that indicates incoming calls and voice messages waiting.

To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and into the Handset

port on the back of the phone.

Speakerphone

By default, the wideband-capable speakerphone is enabled on the Cisco Unified IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To

do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration

window for the phone, check the Disable Speakerphone check box.

Headset

Although Cisco Systems performs limited internal testing of third-party headsets for use with the

Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.

Cisco recommends the use of good quality external devices, for example, headsets hat are screened

against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of

headsets and their proximity to other devices, such as mobile phones and two-way radios, some audio

noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both

the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a

range of outside sources; for example, electric lights, electric motors, or large PC monitors. See Using

External Devices, page 3-5.

Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are

deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance

before making a purchasing decision and deploying en mass.

Note Cisco Unified IP Phone 7965G and 7945G support wideband headsets.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 7965G and 7945G Components

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound

good to the user and the party on the far end. Sound quality is subjective and Cisco cannot guarantee the

performance of any headsets. However, a variety of headsets from leading headset manufacturers have

been reported to perform well with Cisco Unified IP Phones. See manufacturer’s sites for details.

For information about wireless headsets that work in conjunction with the wireless headset remote

hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl

1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution

Category drop-down list box displays.

2. Choose IP Phone Headsets to see a list of Technology Development Program partners.

If you want to search for a particular Technology Development Program partner, enter the partner’s name

in the Enter Company Name box.

Connecting a Headset

To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of

the phone. Press the Headset button on the phone to place and answer calls using the headset.

You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the

Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path

from the headset microphone.

The wireless headset remote hookswitch control feature allows you to use a wireless headset with the

Cisco Unified IP Phone. Refer to the wireless headset documentation for information about connecting

the headset and using the features.

Disabling a Headset

You can disable the headset through the Cisco Unified Communications Manager Administration. If you

do so, you also will disable the speakerphone.

To disable the headset from Cisco Unified Communications Manager Administration, choose Device >

Phone and locate the phone that you want to modify. In the Phone Configuration window for the phone,

check the Disable Speakerphone and Headset check box.

Enabling a Wireless Headset

By default, the wireless headset remote hookswitch control feature is disabled. You can enable it through

the Cisco Unified Communications Manager Administration application. To do so, choose Device >

Phone and locate the phone you want to modify. In the Phone Configuration window for the phone,

select Enable for the Headset Hookswitch Control option.

On the phone, you can verify that the feature is enabled by choosing Settings > Device Configuration

> Media Configuration, and verifying that the Headset Hookswitch Control setting displays Enabled.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Installing the Cisco Unified IP Phone

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices that are shielded (screened) against

unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or

two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one

or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of

external devices, cables, and connectors. The system will perform adequately when suitable devices are

attached using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive

[89/336/EC].

Installing the Cisco Unified IP Phone

You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See

Figure 3-1 for a graphical representation of the connections.

Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image.

Before using external devices, read the “Using External Devices” section on page 3-5 for safety and

performance information.

To install a Cisco Unified IP Phone, perform the following steps:

Table 3-1 Installing the Cisco Unified IP Phone 7965G and 7945G

Task Purpose Related Topics

1. Connect the handset to the Handset port. —

2. Connect a headset to the Headset port.

Optional. You can add a headset later if you do not

connect one now.

See the “Headset” section on page 3-3 for supported

headsets.

3. Connect a wireless headset.

Optional. You can add a wireless headset later if you

do not want to connect one now.

Refer to the wireless headset documentation for

information.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Installing the Cisco Unified IP Phone

4. Connect the power supply to the Cisco DC Adapter

port.

Optional.

See the “Providing Power to the Phone” section on page 2-3.

5. Connect a straight-through Ethernet cable from the

switch to the 10/100/1000 SW port.

Each Cisco Unified IP Phone ships with one Ethernet

cable in the box.

You can use either Category 3/5/5e/6 cabling for 10

Mbps connections, but you must use Category 5/5e/6

for 100 Mbps connections and Category 5e/6 for 1000

Mbps connections.

See the “Network and Access Ports” section on page 3-2 for

guidelines.

6. Connect a straight-through Ethernet cable from

another network device, such as a desktop computer,

to the 10/100/1000 PC port.

Optional. You can connect another network device

later if you do not connect one now.

You can use either Category 3/5/5e/6 cabling for 10

Mbps connections, but you must use Category 5/5e/6

for 100 Mbps connections and Category 5e/6 for 1000

Mbps connections.

See the “Network and Access Ports” section on page 3-2 for

guidelines.

Table 3-1 Installing the Cisco Unified IP Phone 7965G and 7945G (continued)

Task Purpose Related Topics

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Chapter 3 Setting Up the Cisco Unified IP Phone

Installing the Cisco Unified IP Phone

Figure 3-1 Cisco Unified IP Phone 7965G and 7945G Rear Cable Connections

Cisco Unified IP Phone 7965G and 7945G Rear Cable Connections:

Related Topics

• Before You Begin, page 3-1

• Adjusting the Placement of the Cisco Unified IP Phone, page 3-9

• Configuring Startup Network Settings, page 3-13

Adjusting the Placement of the Cisco Unified IP Phone

The Cisco Unified IP Phone includes an adjustable footstand. When placing the phone on a desktop

surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60

degrees. You can also mount these phones to the wall by using the footstand or by using the optional

locking wall mount kit.

Adjusting Cisco Unified IP Phone Footstand and Phone Height

You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides

optimum viewing of the phone screen. See Figure 3-3 for more information.

Procedure

Step 1 Push in the footstand adjustment button.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Adjusting the Placement of the Cisco Unified IP Phone

Step 2 Adjust the footstand to the desired height.

Securing the Phone with a Cable Lock

You can secure the Cisco Unified IP Phone 7965G and 7945G to a desktop by using a laptop cable lock.

The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.

The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the

Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the

security slot on the back of the phone.

See Figure 3-2.

Figure 3-2 Connecting a Cable Lock to the Cisco Unified IP Phone 7965G and 7945G

Mounting the Phone to the Wall

You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or

you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must

be ordered separately from the phones.) If you attach the phone to a wall by using the standard footstand

and not the wall mount kit, you need to supply the following tools and parts:

• Screwdriver

• Screws to secure the Cisco Unified IP phone to the wall

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Chapter 3 Setting Up the Cisco Unified IP Phone

Adjusting the Placement of the Cisco Unified IP Phone

See Figure 3-3 for a graphical representation of the phone parts.

Before You Begin

To ensure that the handset attaches securely to a wall-mounted phone, remove the handset wall hook

from the handset rest, rotate the hook 180 degrees, and reinsert the hook. Turning the hook exposes a lip

on which the handset catches when the phone is vertical. For an illustrated procedure, refer to Installing

the Wall Mount Kit for the Cisco Unified IP Phone at:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html

To mount the phone on the wall using the standard footstand, follow these steps:

Caution Use care not to damage wires or pipes located inside the wall when securing screws to wall studs.

Procedure

Step 1 Push in the footstand adjustment button.

Step 2 Adjust the footstand so it is flat against the back of the phone.

Step 3 Insert two screws into a wall stud, matching them to the two screw holes on the back of the footstand.

The keyholes fit standard phone jack mounts.

Step 4 Hang the phone on the wall.

Figure 3-3 Parts Used in Wall Mounting the Cisco Unified IP Phone

1 Footstand adjustment button—Raises and lowers adjustment plate

2 Wall mounting screw holes

3 Adjustment plate—Raises and lowers phone vertically

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Chapter 3 Setting Up the Cisco Unified IP Phone

Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by

cycling through these steps.

1. These buttons flash on and off in sequence:

–

Headset. (Only if the handset is off-hook when the phone powers up. Hang up the handset within

3 seconds to have the phone launch its secondary load. To continue with the primary load, leave

the handset off-hook.)

–

Mute.

–

Speaker.

2. Some or all of the line keys flash orange.

Caution If the line keys flash red in sequence after flashing yellow, do not power down the phone until the

sequence of red flashes completes. This sequence can take several minutes to complete.

3. Some or all of the line keys flash green.

Normally, this sequence takes just a few seconds. However, if the phone flash memory is erased or

the phone load is corrupted, the sequence of green flashes will continue while the phone begins a

software update procedure. If the phone performs this procedure, the following buttons light to

indicate progress:

–

Headset—Phone is waiting for the network and completing CDP and DHCP configuration. (A

DHCP server must be available in your network.)

–

Mute—Phone is downloading images from the TFTP server.

–

Speaker—Phone is writing images to its flash memory.

4. The phone screen displays the Cisco Systems, Inc., logo screen.

5. These messages display as the phone starts:

–

Verifying load (if the phone load does not match the load on the TFTP server). If this message

displays, the phone start up again and repeats step 1 through step 4 above.

–

Configuring IP.

–

Updating CTL.

–

Updating Locale.

–

Configuring Unified CM List.

–

Registering.

6. The main phone screen displays:

–

Current date and time

–

Primary directory number

–

Additional directory numbers and speed dial numbers, if configured

–

Softkeys

If the phone successfully passes through these stages, it has started up properly. If the phone does not

start up properly, see the “Resolving Startup Problems” section on page 9-1.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the

Cisco Unified IP Phone after installing the phone on the network:

• IP address

• IP subnet information

• Default gateway IP address

• TFTP server IP address

You may also configure these optional settings as necessary:

• Domain name

• DNS server IP address

Collect this information and see the instructions in Chapter 4, “Configuring Settings on the Cisco

Unified IP Phone.”

Configuring Security on the Cisco Unified IP Phone

The security features protect against several threats, including threats to the identity of the phone and to

data. These features establish and maintain authenticated communication streams between the phone and

the Cisco Unified Communications Manager server, and digitally sign files before they are delivered.

For more information about the security features, see the “Understanding Security Features for Cisco

Unified IP Phones” section on page 1-9. Also, refer to Cisco Unified Communications Manager Security

Guide.

A Locally Significant Certificate (LSC) installs on phones after you perform the necessary tasks that are

associated with the Certificate Authority Proxy Function (CAPF). You can use

Cisco Unified Communications Manager Administration to configure an LSC, as described in

Cisco Unified Communications Manager Security Guide.

Alternatively, you can initiate the installation of an LSC from the Security Configuration menu on the

phone. This menu also lets you update or remove an LSC.

Before you begin, make sure that the appropriate Cisco Unified Communications Manager and the

CAPF security configurations are complete:

• The CTL file should have a CAPF certificate.

• The CAPF certificate must exist in the /usr/local/cm/.security/certs folder in every server in the

cluster.

• The CAPF is running and configured.

Refer to Cisco Unified Communications Manager Security Guide for more information.

To configure an LSC on the phone, perform the following procedure. Depending on how you have

configured the CAPF, this procedure installs an LSC, updates an existing LSC, or removes an existing

LSC.

Procedure

Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured.

Step 2 From the phone, press the Settings > Security Configuration.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Configuring Security on the Cisco Unified IP Phone

Note You can control access to the Settings Menu by using the Settings Access field in the

Cisco Unified Communications Manager Administration Phone Configuration window. For

more information, see Cisco Unified Communications Manager Administration Guide.

Step 3 Press **# to unlock settings on the Security Configuration menu. (See the “Unlocking and Locking

Options” section on page 4-3 for information using locking and unlocking options.)

Note If a Settings Menu password has been provisioned, SIP phones present an “Enter password”

prompt after you enter **#.

Step 4 Scroll to LSC and press the Update softkey.

The phone prompts for an authentication string.

Step 5 Enter the authentication code and press the Submit softkey.

The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured.

During the procedure, a series of messages appears in the LSC option field in the Security Configuration

menu, so you can monitor progress. When the procedure completes successfully, the phone will display

Installed or Not Installed.

The LSC install, update, or removal process can take a long time to complete. You can stop the process

at any time by pressing the Stop softkey from the Security Configuration menu. (Settings must be

unlocked before you can press this softkey.)

When the phone successfully completes the installation procedure, it displays “Success.” If the phone

displays, “Failure,” the authorization string may be incorrect or the phone may not enabled for

upgrading. Refer to error messages generated by the CAPF and take appropriate actions.

You can verify that an LSC is installed on the phone by choosing Settings > Model Information and

ensuring that the LSC setting shows Installed.

Cisco Systems 7965G User manual

Brand: Cisco Systems

Model: 7965G

Category: IP phones

Type: User manual

This manual is also suitable for

7945G

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Cisco Systems 7965G User manual

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