RAM 2500 Owner's manual

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Cars
Type
Owner's manual

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RAM 2500/3500
2020 OWNER’S MANUAL
20_DJD2_OM_EN_USC
THIRD EDITION V3
RAMTRUCKS.COM (U.S.) RAMTRUCK.CA (CANADA)
©2021 FCA US LLC. All Rights Reserved. Tous droits réservés. Ram is a registered trademark of FCA US LLC.
Ram est une marque déposée de FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.
2020 RAM 2500/3500
DOWNLOAD A FREE ELECTRONIC COPY OF
THE MOST UP-TO-DATE OWNER’S MANUAL,
UCONNECT AND WARRANTY BOOKLET
OWNERS.MOPAR.CA
CANADA
MOPAR.COM/OM
U.S.
Whether it is providing information about specific product features, taking a tour through your
vehicle’s heritage, knowing what steps to take following an accident or scheduling your next
appointment, we know you will find the app an important extension of your Ram vehicle.
Simply download the app, select your make and model and enjoy the ride. To get this app, go directly to the App
Store
®
or Google Play
®
Store and enter the search keyword “ram toolbox” (U.S. residents only).
WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the State of California to cause cancer and birth defects
or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle
is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you
find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit
the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common
questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
www.mopar.com/en-us/care/owners-manual.html (U.S.), www.owners.mopar.ca (Canada) or your local Ram brand dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously
impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with
a designated non-drinking driver, call a cab, a friend or use public transportation.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may
also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment that are no longer available or were not ordered on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or
make additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect
manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting
www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower
and your judgment is impaired when you have been drinking. Never drink and then drive.
TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION..............................................................................................................................11
2 GETTING TO KNOW YOUR VEHICLE ..................................................................................15
3 GETTING TO KNOW YOUR INSTRUMENT PANEL .......................................................101
4 SAFETY ......................................................................................................................................... 136
5 STARTING AND OPERATING ...............................................................................................199
6 IN CASE OF EMERGENCY ..................................................................................................... 317
7 SERVICING AND MAINTENANCE ...................................................................................... 355
8 TECHNICAL SPECIFICATIONS ............................................................................................. 417
9 MULTIMEDIA ............................................................................................................................. 430
10 CUSTOMER ASSISTANCE .....................................................................................................505
11 INDEX .............................................................................................................................................509
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INTRODUCTION
HOW TO USE THIS MANUAL ................................ 12
Essential Information.......................................12
Symbols.............................................................12
WARNINGS AND CAUTIONS ................................ 12
VAN CONVERSIONS/CAMPERS........................... 12
CONSUMER INFORMATION TRUCK-CAMPER
LOADING................................................................. 12
VEHICLE MODIFICATIONS/ALTERATIONS.......... 14
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED................ 15
KEYS ....................................................................... 16
Key Fob .............................................................16
IGNITION SWITCH .................................................. 19
Keyless Push Button Ignition...........................19
REMOTE START — IF EQUIPPED (GASOLINE) ... 20
How To Use Remote Start................................20
Remote Start Abort Message ..........................21
To Enter Remote Start Mode...........................21
To Exit Remote Start Mode Without Driving
The Vehicle ......................................................21
To Exit Remote Start Mode And Drive The
Vehicle...............................................................21
Remote Start Comfort Systems —
If Equipped........................................................22
General Information.........................................22
REMOTE START— IF EQUIPPED (DIESEL)............22
How To Use Remote Start................................23
Remote Start Abort Message ..........................23
To Enter Remote Start Mode...........................23
To Exit Remote Start Mode Without Driving
The Vehicle .......................................................23
To Exit Remote Start Mode And Drive The
Vehicle ..............................................................24
Remote Start Comfort Systems —
If Equipped........................................................24
SENTRY KEY............................................................24
Key Programming ............................................24
Replacement Keys ...........................................25
General Information.........................................25
VEHICLE SECURITY ALARM (IF EQUIPPED) .......25
To Arm The System ..........................................26
To Disarm The System.....................................26
Rearming Of The System .................................26
Security System Manual Override...................27
DOORS ....................................................................27
Manual Door Locks ..........................................27
Power Door Locks — If Equipped ....................28
Power Side Steps — If Equipped ....................28
Keyless Enter-N-Go — Passive Entry
If Equipped ......................................................28
Automatic Door Locks —
If Equipped .......................................................30
Child-Protection Door Lock .............................31
DRIVER MEMORY SETTINGS — IF EQUIPPED .... 31
Programming The Memory Feature................32
Linking And Unlinking The Remote Keyless
Entry Key Fob To Memory................................32
Memory Position Recall ...................................32
SEATS...................................................................... 33
Manual Front Seat Adjustment.......................33
Manual Rear Seat Adjustment........................34
Power Driver Seat Adjustment —
If Equipped .......................................................34
Heated Seats — If Equipped............................36
Ventilated Seats — If Equipped .......................37
HEAD RESTRAINTS................................................ 37
Front Head Restraints......................................38
Front Head Restraint Removal........................39
Rear Head Restraint Adjustment....................39
Rear Head Restraint Removal.........................39
STEERING WHEEL ................................................ 40
Tilt Steering Column.........................................40
Heated Steering Wheel —
If Equipped ......................................................40
DRIVER ADJUSTABLE PEDALS
IF EQUIPPED .......................................................... 41
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MIRRORS ............................................................... 42
Inside Day/Night Mirror —
If Equipped .......................................................42
Automatic Dimming Mirror —
If Equipped .......................................................42
Automatic Dimming Mirror With Rear View
Camera Display —
If Equipped .......................................................42
Outside Mirrors ................................................43
Power Mirrors — If Equipped ...........................43
Power Convex Mirror Switch —
If Equipped........................................................44
Trailer Towing Mirrors —
If Equipped .......................................................44
Heated Mirrors — If Equipped..........................45
Tilt Side Mirrors In Reverse —
If Equipped........................................................45
Power Folding Outside Mirrors For
Standard And Trailer Tow —
If Equipped........................................................45
Illuminated Vanity Mirror —
If Equipped........................................................46
EXTERIOR LIGHTS ..................................................47
Multifunction Lever ..........................................47
Headlight Switch ..............................................47
Daytime Running Lights (DRLs) —
If Equipped........................................................48
High/Low Beam Switch....................................48
Automatic High Beam Headlamp Control
If Equipped........................................................48
Flash-To-Pass ...................................................49
Automatic Headlights — If Equipped ..............49
Directional LED Headlamp System —
If Equipped........................................................49
Parking Lights And Panel Lights......................49
Headlights On With Wipers (Available With
Automatic Headlights Only) .............................49
Headlight Delay ................................................49
Lights-On Reminder .........................................50
Front Fog Lights — If Equipped .......................50
Turn Signals......................................................50
Lane Change Assist — If Equipped..................50
Cargo Lights/Trailer Spotter Lights
With Bed Lights —
If Equipped........................................................50
Battery Saver....................................................51
INTERIOR LIGHTS ................................................. 51
Courtesy Lights.................................................51
Illuminated Entry .............................................53
WINDSHIELD WIPERS AND WASHERS.............. 53
Windshield Wipers ...........................................53
Rain Sensing Wipers — If Equipped ...............54
CLIMATE CONTROLS ............................................ 55
Manual Climate Control Overview...................55
Automatic Climate Control Overview ..............58
Climate Control Functions ...............................64
Automatic Temperature Control (ATC) ............64
Operating Tips .................................................65
WINDOWS ............................................................. 66
Power Windows ...............................................66
Wind Buffeting .................................................68
POWER SUNROOF — IF EQUIPPED ..................... 68
Single Pane Power Sunroof —
If Equipped .......................................................68
HOOD....................................................................... 70
To Open The Hood ...........................................70
To Close The Hood ...........................................70
TAILGATE ................................................................ 71
Opening.............................................................71
Closing ..............................................................71
Bed Step — If Equipped ...................................71
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GARAGE DOOR OPENER — IF EQUIPPED .......... 72
Before You Begin Programming
HomeLink®.......................................................73
Canadian/Gate Operator Programming .........74
Using HomeLink® ............................................75
Security .............................................................75
Troubleshooting Tips........................................76
General Information.........................................76
INTERNAL EQUIPMENT ......................................... 77
Storage..............................................................77
Cupholders .......................................................82
Electrical Power Outlets...................................83
Power Inverter — If Equipped ..........................84
Wireless Charging Pad —
If Equipped .......................................................86
Overhead Sunglass Storage ............................87
PICKUP BOX .......................................................... 87
Cargo Camera — If Equipped...........................88
RAMBOX — IF EQUIPPED...................................... 89
RamBox Integrated Box Side Storage Bins ....90
RamBox Safety Warning ..................................91
Bed Divider — If Equipped................................91
Bed Rail Tie-Down System —
If Equipped .......................................................93
EASY-OFF TAILGATE ............................................. 95
Disconnecting The Rear Camera And Remote
Keyless Entry ....................................................95
Removing The Tailgate.....................................95
Locking Tailgate................................................96
TRI-FOLD TONNEAU COVER IF EQUIPPED ......96
Tri-Fold Tonneau Cover Removal ....................96
Tri-Fold Tonneau Cover Installation ................98
Tri-Fold Tonneau Cover Cleaning ................. 100
GETTING TO KNOW YOUR
INSTRUMENT PANEL
BASE / MIDLINE INSTRUMENT CLUSTER —
GAS ENGINE......................................................... 101
Base / Midline Instrument Cluster
Descriptions — Gas Engine........................... 102
PREMIUM INSTRUMENT CLUSTER
GAS ENGINE......................................................... 103
Premium Instrument Cluster Descriptions —
Gas Engine..................................................... 104
BASE INSTRUMENT CLUSTER
DIESEL ENGINE .................................................. 105
Base Instrument Cluster Descriptions —
Diesel Engine................................................. 106
PREMIUM INSTRUMENT CLUSTER — DIESEL
ENGINE ................................................................. 108
Premium Instrument Cluster Descriptions —
Diesel Engine................................................. 109
INSTRUMENT CLUSTER DISPLAY .....................109
Instrument Cluster Display Controls............ 110
Oil Life Reset ................................................ 111
Display Menu Items ...................................... 111
Diesel Messages And Warnings — 6.7L
Cummins Diesel Engine................................ 119
Battery Saver On/Battery Saver Mode
Message — Electrical Load Reduction
Actions — If Equipped .................................. 122
WARNING LIGHTS AND MESSAGES .................123
Red Warning Lights....................................... 123
Yellow Warning Lights................................... 126
Yellow Indicator Lights.................................. 130
Green Indicator Lights .................................. 132
White Indicator Lights................................... 133
Blue Indicator Lights..................................... 134
ONBOARD DIAGNOSTIC SYSTEM OBD II .....134
Onboard Diagnostic System (OBD II)
Cybersecurity................................................. 134
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS .........................................................135
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SAFETY
SAFETY FEATURES ..............................................136
Anti-Lock Brake System (ABS) ..................... 136
Electronic Brake Control (EBC) System ....... 137
AUXILIARY DRIVING SYSTEMS ..........................144
Blind Spot Monitoring (BSM) —
If Equipped .................................................... 144
Forward Collision Warning (FCW) With
Mitigation — If Equipped ............................... 150
Tire Pressure Monitoring System (TPMS) ... 153
OCCUPANT RESTRAINT SYSTEMS ....................161
Occupant Restraint Systems Features ....... 161
Important Safety Precautions....................... 161
Seat Belt Systems ........................................ 161
Supplemental Restraint Systems (SRS) ...... 169
Child Restraints ............................................. 178
Transporting Pets ......................................... 196
SAFETY TIPS ........................................................196
Transporting Passengers.............................. 196
Exhaust Gas................................................... 196
Safety Checks You Should Make Inside
The Vehicle ................................................... 196
Periodic Safety Checks You Should Make
Outside The Vehicle ...................................... 198
STARTING AND OPERATING
STARTING THE ENGINE — GAS ENGINE .......... 199
Automatic Transmission ............................... 199
Tip Start Feature .......................................... 199
Keyless Enter-N-Go — Ignition ...................... 199
Normal Starting Using
ENGINE START/STOP Button ....................... 199
Cold Weather Operation
(Below –22°F Or −30°C) ............................ 202
After Starting ................................................. 202
STARTING THE ENGINE — DIESEL ENGINE...... 202
Automatic Transmission ............................... 203
Keyless Enter-N-Go — Ignition ...................... 203
Extreme Cold Weather .................................. 205
Normal Starting Procedure —
Engine Manifold Air Temperature
Above 66° F (19° C)..................................... 205
Starting Procedure — Engine Manifold
Air Temperature 0°F To 66°F
(–18°C to 19°C)........................................... 205
Starting Procedure — Engine Manifold
Air Temperature Below 0°F (-18°C)............ 206
Starting Fluids ............................................... 207
NORMAL OPERATION — DIESEL ENGINE......... 208
Cold Weather Precautions............................ 208
Engine Idling ................................................. 209
Noise .............................................................. 210
Stopping The Engine..................................... 211
Idle Shutdown ............................................... 211
Programmable Maximum Vehicle Speed .... 211
Operating Precautions.................................. 211
Cooling System Tips...................................... 212
ENGINE BLOCK HEATER — GAS ENGINE
(IF EQUIPPED) ......................................................212
ENGINE BLOCK HEATER — DIESEL ENGINE
(IF EQUIPPED) .....................................................213
Block Heater Usage ...................................... 213
ENGINE BREAK-IN RECOMMENDATIONS
GAS ENGINE .........................................................213
ENGINE BREAK-IN RECOMMENDATIONS
DIESEL ENGINE....................................................214
PARKING BRAKE ................................................214
DIESEL EXHAUST BRAKE — ENGINE BRAKING
(IF EQUIPPED) .....................................................215
AUTOMATIC TRANSMISSION ............................216
Ignition Park Interlock................................... 217
Brake/Transmission Shift Interlock
System .......................................................... 217
Eight-Speed Automatic Transmission —
If Equipped .................................................... 217
Six-Speed Automatic Transmission —
If Equipped ................................................... 221
AUXILIARY SWITCHES — IF EQUIPPED.............227
ACTIVE NOISE CANCELLATION ..........................227
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FOUR-WHEEL DRIVE OPERATION
IF EQUIPPED ........................................................227
Electronically Shifted Transfer Case
(Eight Speed Transmission) —
If Equipped .................................................... 227
Electronically Shifted Transfer Case
(Six Speed Transmission) —
If Equipped..................................................... 230
Manually Shifted Transfer Case —
If Equipped..................................................... 233
AIR SUSPENSION SYSTEM — IF EQUIPPED......235
Description..................................................... 235
Air Suspension Modes .................................. 236
Instrument Cluster Display Messages ......... 237
Operation ....................................................... 237
AXLE LOCKER SYSTEM — POWER WAGON
MODELS ONLY (IF EQUIPPED) ...........................237
STABILIZER/SWAY BAR SYSTEM — POWER
WAGON ONLY ......................................................239
SAFE OFF-ROAD DRIVING — POWER WAGON
ONLY .....................................................................240
Off-Road Driving Tips And Vehicle
Characteristics............................................... 240
Driving In Snow, Mud And Sand................... 241
Crossing Obstacles
(Rocks And Other High Points) ..................... 242
Hill Climbing................................................... 243
Driving Through Water .................................. 244
Airing Down For Off-Road Driving................. 245
Vehicle Recovery ........................................... 246
After Driving Off-Road ................................... 247
LIMITED-SLIP DIFFERENTIAL ............................ 248
WINCH USAGE — POWER WAGON ONLY
(IF EQUIPPED) ..................................................... 248
Things To Know Before Using Your Winch... 248
Understanding The Features Of
Your Winch..................................................... 249
Winch Accessories ....................................... 250
Operating Your Winch .................................. 250
Rigging Techniques ...................................... 256
FUEL SAVER TECHNOLOGY GAS ENGINE
(IF EQUIPPED)...................................................... 257
SPEED CONTROL ................................................ 257
To Activate ..................................................... 257
To Set A Desired Speed ................................ 257
To Vary The Speed Setting............................ 258
To Accelerate For Passing ........................... 258
To Resume Speed......................................... 259
To Deactivate................................................. 259
ADAPTIVE CRUISE CONTROL (ACC) —
IF EQUIPPED ........................................................259
Adaptive Cruise Control (ACC) Operation .... 260
Activating Adaptive Cruise Control (ACC)..... 261
To Activate/Deactivate ................................. 261
To Set A Desired ACC Speed ........................ 262
To Cancel ....................................................... 262
To Turn Off..................................................... 262
To Resume..................................................... 262
To Vary The Speed Setting ........................... 263
Setting The Following Distance In ACC........ 264
Overtake Aid .................................................. 265
ACC Operation At Stop .................................. 265
Adaptive Cruise Control (ACC) Menu ........... 265
Display Warnings And Maintenance............ 266
Precautions While Driving With ACC ............ 267
General Information...................................... 269
Normal (Fixed Speed) Cruise Control
Mode.............................................................. 270
PARKSENSE REAR PARK ASSIST
IF EQUIPPED.........................................................271
ParkSense Sensors....................................... 272
ParkSense Warning Display ......................... 272
ParkSense Display ........................................ 272
Enabling And Disabling ParkSense.............. 274
Service The ParkSense Rear Park Assist
System ........................................................... 274
Cleaning The ParkSense System ................. 274
ParkSense System Usage Precautions........ 274
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PARKSENSE FRONT AND REAR PARK
ASSIST...................................................................276
ParkSense Sensors....................................... 276
ParkSense Warning Display.......................... 276
ParkSense Display ........................................ 276
Enabling And Disabling Front And/Or
\Rear ParkSense........................................... 279
Service The ParkSense Front/Rear Park
Assist System................................................. 279
Cleaning The ParkSense System ................. 279
ParkSense System Usage Precautions........ 279
LANESENSE — IF EQUIPPED .............................280
LaneSense Operation ................................... 280
Turning LaneSense On Or Off....................... 281
LaneSense Warning Message...................... 282
Changing LaneSense Status ........................ 283
PARKVIEW REAR BACK UP CAMERA ..............284
AUX Camera — If Equipped .......................... 286
SURROUND VIEW CAMERA SYSTEM —
IF EQUIPPED.........................................................286
AUX Camera — If Equipped .......................... 291
ENGINE RUNAWAY DIESEL ENGINE..............292
REFUELING THE VEHICLE — GAS ENGINE .......292
Loose Fuel Filler Cap Message .................... 293
REFUELING THE VEHICLE —
DIESEL ENGINE ...................................................293
Diesel Exhaust Fluid...................................... 294
VEHICLE LOADING ............................................. 297
Gross Vehicle Weight Rating (GVWR) ......... 297
Payload .......................................................... 297
Gross Axle Weight Rating (GAWR)................ 297
Tire Size ......................................................... 297
Rim Size ......................................................... 297
Inflation Pressure.......................................... 297
Curb Weight ................................................... 297
Loading .......................................................... 297
TRAILER TOWING................................................ 298
Common Towing Definitions......................... 298
Trailer Hitch Type and Maximum Trailer
Weight ............................................................ 302
Trailer Towing Weights
(Maximum Trailer Weight Ratings) .............. 302
Trailer And Tongue Weight............................ 303
Towing Requirements .................................. 303
Towing Tips ................................................... 308
SNOWPLOW ........................................................ 309
Before Plowing............................................... 309
Snowplow Prep Package Model
Availability...................................................... 309
Over The Road Operation With Snowplow
Attached......................................................... 310
Operating Tips ............................................... 310
General Maintenance ................................... 310
RECREATIONAL TOWING
(BEHIND MOTORHOME, ETC.) ...........................311
Towing This Vehicle Behind Another
Vehicle ........................................................... 311
Recreational Towing — Two-Wheel Drive
Models ........................................................... 312
Recreational Towing — Four-Wheel Drive
Models ........................................................... 312
DRIVING TIPS .......................................................315
Driving On Slippery Surfaces ....................... 315
Driving Through Water ................................. 315
Off-Road Driving Tips .................................... 316
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ........................317
ASSIST AND SOS SYSTEM — IF EQUIPPED ......318
General Information...................................... 321
BULB REPLACEMENT ..........................................322
Replacement Bulbs ...................................... 322
Replacing Exterior Bulbs............................... 324
FUSES....................................................................329
Power Distribution Center ............................ 329
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JACKING AND TIRE CHANGING ........................335
Jack Location................................................. 335
Removal Of Jack And Tools........................... 336
Removing The Spare Tire.............................. 337
Preparations For Jacking .............................. 338
Jacking Instructions ...................................... 339
To Stow The Flat Or Spare ........................... 343
Reinstalling The Jack And Tools................... 344
Hub Caps/Wheel Covers —
If Equipped..................................................... 344
JUMP STARTING ..................................................345
Preparations For Jump Start......................... 346
Jump Starting Procedure .............................. 346
GEAR SELECTOR OVERRIDE — 6–SPEED
TRANSMISSION ..................................................348
MANUAL PARK RELEASE — 8 – SPEED
TRANSMISSION ..................................................348
IF YOUR ENGINE OVERHEATS ...........................350
FREEING A STUCK VEHICLE ..............................350
TOWING A DISABLED VEHICLE..........................351
Two-Wheel Drive Models............................... 353
Four-Wheel Drive Models.............................. 353
Emergency Tow Hooks —
If Equipped..................................................... 354
ENHANCED ACCIDENT RESPONSE
SYSTEM (EARS) ...................................................354
EVENT DATA RECORDER (EDR).........................354
SERVICING AND MAINTENANCE
SCHEDULED SERVICING — GAS ENGINE ........ 355
Maintenance Plan — Gasoline Engine ......... 356
Heavy Duty Use Of The Vehicle .................... 359
SCHEDULED SERVICING— DIESEL ENGINE ..... 359
Oil Change Indicator System —
Cummins® Diesel ......................................... 360
Perform Service Indicator —
Cummins® Diesel ......................................... 360
Maintenance Plan —
Cummins® Diesel Engine ............................ 361
ENGINE COMPARTMENT.................................... 366
6.4L Engine .................................................. 366
6.7L Diesel Engine — Six-Speed 68RFE ..... 367
6.7L Diesel Engine — Six-Speed AISIN
(AS69RC HD) ................................................. 368
Checking Oil Level — Gas Engine ................ 369
Checking Oil Level — Diesel Engine ............. 369
Adding Washer Fluid ..................................... 369
Maintenance-Free Battery ........................... 370
Pressure Washing ......................................... 370
DEALER SERVICE ............................................... 370
Engine Oil ...................................................... 371
Engine Oil Filter ............................................. 372
Engine Air Cleaner Filter .............................. 373
Air Conditioner Maintenance ....................... 374
Accessory Drive Belt Inspection................... 377
Draining Fuel/Water Separator Filter —
Diesel Engine ................................................ 378
Engine Mounted Fuel Filter Replacement —
Diesel Engine................................................. 379
Underbody Mounted Fuel Filter Replacement
Diesel Engine................................................. 380
Priming If The Engine Has Run Out Of Fuel —
Diesel Engine................................................. 380
Intervention Regeneration Strategy —
Message Process Flow ................................ 381
Diesel Exhaust Fluid ..................................... 382
Body Lubrication ........................................... 382
Windshield Wiper Blades.............................. 382
Exhaust System ............................................ 384
Cooling System ............................................. 385
Charge Air Cooler — Inter-Cooler ................. 388
Brake System ............................................... 388
Automatic Transmission ............................... 389
Rear Axle And 4x4 Front Driving Axle
Fluid Level ..................................................... 391
Transfer Case ............................................... 392
Noise Control System Required
Maintenance & Warranty ............................ 392
HOISTING .............................................................395
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TIRES .....................................................................395
Tire Safety Information ................................ 395
Tires — General Information ........................ 401
Tire Types....................................................... 405
Spare Tires — If Equipped............................. 406
Wheel And Wheel Trim Care ........................ 407
Tire Chains And Traction Devices ................ 408
Tire Rotation Recommendations ................ 409
DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES ....................411
Treadwear...................................................... 411
Traction Grades............................................. 411
Temperature Grades..................................... 411
STORING THE VEHICLE ......................................412
BODYWORK..........................................................412
Protection From Atmospheric Agents .......... 412
Body And Underbody Maintenance.............. 412
Preserving The Bodywork ............................. 412
INTERIORS ...........................................................414
Seats And Fabric Parts.................................. 414
Plastic And Coated Parts .............................. 415
Leather Parts ................................................. 416
Glass Surfaces .............................................. 416
TECHNICAL SPECIFICATIONS
IDENTIFICATION DATA........................................ 417
Vehicle Identification Number ..................... 417
BRAKE SYSTEM .................................................. 417
Hydraulic Brake Assist —
If Equipped..................................................... 417
WHEEL AND TIRE TORQUE
SPECIFICATIONS ................................................. 417
Torque Specifications ................................... 417
FUEL REQUIREMENTS — GAS ENGINE ............. 418
6.4L Engine ................................................... 418
Reformulated Gasoline ................................ 419
Materials Added To Fuel............................... 419
Gasoline/Oxygenate Blends......................... 419
Do Not Use E-85 In Non-Flex Fuel
Vehicles.......................................................... 419
CNG And LP Fuel System Modifications ...... 419
MMT In Gasoline ........................................... 420
Fuel System Cautions ................................... 420
Carbon Monoxide Warnings ......................... 420
FUEL REQUIREMENTS – DIESEL ENGINE ........ 421
Fuel Specifications ....................................... 421
Biodiesel Fuel Requirements ....................... 421
FLUID CAPACITIES — GAS ENGINE ...................423
FLUID CAPACITIES — DIESEL ENGINE...............424
FLUIDS AND LUBRICANTS — GAS ENGINE.......425
Engine ........................................................... 425
Chassis ......................................................... 426
FLUIDS AND LUBRICANTS
DIESEL ENGINE....................................................427
Engine ........................................................... 427
Chassis .......................................................... 429
MULTIMEDIA
UCONNECT SYSTEMS .........................................430
CYBERSECURITY .................................................430
UCONNECT SETTINGS .........................................431
Uconnect 3 Settings...................................... 431
Uconnect 4/4C/4C NAV Settings................. 445
Uconnect 4C NAV With 12-inch Display
Settings.......................................................... 465
SAFETY AND GENERAL INFORMATION ............483
Safety Guidelines .......................................... 483
UCONNECT 3 WITH 5-INCH DISPLAY ................484
Introduction ................................................... 484
Radio Mode ................................................... 485
Media Mode .................................................. 487
Phone Mode .................................................. 489
20_DJD2_OM_EN_USC_t.book Page 9
10
STEERING WHEEL AUDIO CONTROLS
IF EQUIPPED.........................................................495
Radio Operation ............................................ 495
Media Mode................................................... 495
IPOD®/USB/MP3 CONTROL —
IF EQUIPPED ........................................................495
RADIO OPERATION AND MOBILE PHONES......497
Regulatory And Safety Information .............. 497
VOICE RECOGNITION QUICK TIPS .....................498
Introducing Uconnect.................................... 498
Get Started .................................................... 498
Basic Voice Commands ................................ 499
Radio .............................................................. 500
Media ............................................................. 500
Phone ............................................................. 500
Voice Text Reply — If Equipped..................... 501
Climate (4C/4C NAV)..................................... 501
Navigation (4C NAV)...................................... 502
Siri® Eyes Free — If Equipped ..................... 502
Using Do Not Disturb ................................... 502
Android Auto™ — If Equipped ...................... 502
Apple CarPlay® — If Equipped ..................... 503
General Information...................................... 503
Additional Information .................................. 504
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE .................................................... 505
Prepare For The Appointment ...................... 505
Prepare A List ................................................ 505
Be Reasonable With Requests..................... 505
IF YOU NEED ASSISTANCE ................................ 505
FCA US LLC Customer Center....................... 506
FCA Canada Inc. Customer Center............... 506
In Mexico Contact.......................................... 506
Puerto Rico And US Virgin Islands ............... 506
Customer Assistance For The Hearing
Or Speech Impaired (TDD/TTY).................... 506
Service Contract ........................................... 506
WARRANTY INFORMATION................................507
MOPAR PARTS.....................................................507
REPORTING SAFETY DEFECTS ..........................507
In The 50 United States And
Washington, D.C............................................ 507
In Canada ...................................................... 508
PUBLICATION ORDER FORMS ..........................508
20_DJD2_OM_EN_USC_t.book Page 10
11
INTRODUCTION
Dear Customer,
Congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality.
This is a specialized utility vehicle. It can go places and perform tasks that are not intended for conventional passenger vehicles. It handles and maneuvers
differently from many passenger vehicles both on-road and off-road, so take time to become familiar with your vehicle. If equipped, the two-wheel drive version
of this vehicle was designed for on-road use only. It is not intended for off-road driving or use in other severe conditions suited for a four-wheel drive vehicle.
Before you start to drive this vehicle, read the Owner’s Manual. Be sure you are familiar with all vehicle controls, particularly those used for braking, steering,
transmission, and transfer case shifting. Learn how your vehicle handles on different road surfaces. Your driving skills will improve with experience. When driving
off-road, or working the vehicle, don’t overload the vehicle or expect the vehicle to overcome the natural laws of physics. Always observe federal, state, provincial
and local laws wherever you drive. As with other vehicles of this type, failure to operate this vehicle correctly may result in loss of control or a collision. Refer to
the “Driving Tips” in “Starting and Operating” for further information.
This Owner's Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC offers to its
customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications carefully before
driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help ensure safe and
enjoyable operation of your vehicle.
This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated in the
text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any content introduced
throughout the Owner’s Information, that may or may not be applicable to your vehicle, will be identified with the wording “If Equipped”. All data contained in this
publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant improvement of the vehicles produced. For this
reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For further information, contact an authorized
dealer.
When it comes to service, remember that authorized dealers know your Ram best, have factory-trained technicians and genuine Mopar® parts, and care about
your satisfaction.
1
20_DJD2_OM_EN_USC_t.book Page 11
12
HOW TO USE THIS MANUAL
ESSENTIAL INFORMATION
Consult the Table of Contents to determine which section contains the
information you desire.
Since the specification of your vehicle depends on the items of equipment
ordered, certain descriptions and illustrations may differ from your vehicle's
equipment.
The detailed Index at the back of this Owner's Manual contains a complete
listing of all subjects.
SYMBOLS
Some vehicle components have colored labels whose symbols indicate
precautions to be observed when using this component. Refer to “Warning
Lights And Messages” in “Getting To Know Your Instrument Panel” for further
information on the symbols used in your vehicle.
WARNINGS AND CAUTIONS
This Owner’s Manual contains WARNINGS against operating procedures that
could result in a collision, bodily injury and/or death. It also contains CAUTIONS
against procedures that could result in damage to your vehicle. If you do not
read this entire Owner’s Manual, you may miss important information. Observe
all Warnings and Cautions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body modifications or
special equipment installed by van conversion/camper manufacturers/body
builders. US residents refer to the Warranty Information, Section 2.1.C.
Canadian residents refer to the “What Is Not Covered” section of the Warranty
Information. Such equipment includes video monitors, DVD/Blu-Ray™,
heaters, stoves, refrigerators, etc. For warranty coverage and service on these
items, contact the applicable manufacturer.
CONSUMER INFORMATION — TRUCK-CAMPER LOADING
This information is provided in fulfillment of the requirement by the United
States Government, Department of Transportation, National Highway Traffic
Safety Administration, that “every manufacturer of trucks that are capable of
accommodating slide-in campers, manufactured on or after April 1, 1973 shall
provide... at the time of original purchase to the first person who purchases the
truck”... information on Truck Camper Loading.
A slide-in camper document is provided in your vehicle’s glove compartment
that contains your Vehicle Identification Number (VIN), truck model, cargo
weight rating, and the forward/rearward limit of a camper. To obtain additional
dimensional and technical specifications for your vehicle, please visit
https://www.ramtrucks.com .
20_DJD2_OM_EN_USC_t.book Page 12
13
Figure 1 illustrates the dimensions describing the forward and rearward limits of the zone in which the Center of Gravity (CG) of a slide-in camper must be located,
to provide satisfactory vehicle handling and to prevent overload of the front and rear axles.
Figure 2 illustrates a proper match between truck and camper.
NOTE:
The camper Center of Gravity falls within the specified zone.
A — Forward Limit of Camper CG
B — Rearward Limit of Camper CG
1
20_DJD2_OM_EN_USC_t.book Page 13
14
When the truck is used to carry a slide-in camper, the total cargo load of the
truck consists of the manufacturer’s camper weight figure, the weight of
installed additional camper equipment not included in the manufacturer’s
camper weight figure, the weight of camper cargo, and the weight of
passengers in the camper. The total cargo load should not exceed the truck’s
cargo weight rating and the camper’s CG should fall within the truck’s
recommended CG zone when installed.
Secure loose items to prevent weight shifts that could affect the balance of
your vehicle. When the truck camper is loaded, drive to a scale and weigh the
front and rear wheels separately, to determine axle loads. Individual axle loads
should not exceed either of the Gross Axle Weight Ratings (GAWR). The total of
the axle loads should not exceed the Gross Vehicle Weight Rating (GVWR).
If weight ratings are exceeded, move or remove items to get the total weight
below the ratings.
NOTE:
These ratings are also provided on the vehicle certification label located on the
driver’s side B-pillar. See “Vehicle Loading” in “Starting And Operating” for
more information.
For any additional instructions, please contact your conversion/camper
manufacturer or an authorized dealer.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle could seriously affect its
roadworthiness and safety and may lead to a collision resulting in serious
injury or death.
20_DJD2_OM_EN_USC_t.book Page 14
15
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED
Access your Owner’s Information right through your
Uconnect 4C or 4C NAV touchscreen system (if
equipped).
To access the Vehicle User Guide on your Uconnect
Touchscreen: Press the Uconnect Apps button.
From there, press the Vehicle User Guide icon on
your touchscreen. No Uconnect registration is
required.
Uconnect 4C NAV With 8.4–inch Display Vehicle User
Guide Touchscreen Icon
NOTE:
Vehicle User Guide features are not available while
the vehicle is moving. If you try to access while the
vehicle is in motion, the system will display the
message “Feature not available while the vehicle
is in motion”.
Pre-Installed Features
Your User Guide — Updated in real-time
Touchscreen convenience
Maintenance schedules and information
Comprehensive icon and symbol glossary
Available when and where you need it
Customizable interface
Multilingual
Once you launch your Vehicle User Guide, you will
be able to explore your warranty information and
radio manual when and where you need them.
Your Uconnect system displays the Vehicle User
Guide on your touchscreen radio to assist in better
understanding your vehicle. There’s no app to
download, no phone to connect and no external
device needed for playback. Plus, it’s updated
throughout the year, in real-time, so it is never out
of date.
Features/Benefits
Pre-installed on your Uconnect touchscreen
radio
Enhanced search and browsing capability
Robust NAV application (if equipped)
Add selected topics to a fast-access Favorites
category
Icon and symbol glossary
Warranty information
Crucial driver information and assistance:
Operating Instructions
Warranty Information
Fluid Level Standards
Maintenance Schedules
Emergency Procedures
911 Contact and More
TIP:
When viewing a topic, tap the star icon to add it to
your Favorites, for easy access in the future.
2
20_DJD2_OM_EN_USC_t.book Page 15
16 GETTING TO KNOW YOUR VEHICLE
KEYS
KEY FOB
Your vehicle uses a keyless ignition system. The
ignition system consists of a key fob and a START/
STOP push button ignition system. The Remote
Keyless Entry (RKE) system consists of a key fob
and Keyless Enter-N-Go feature.
NOTE:
The key fob may not be detected if it is located next
to a mobile phone, laptop or other electronic
device; these devices may block the key fob’s
wireless signal.
The key fob allows you to lock or unlock all doors,
tailgate, and the RamBox (if equipped), as well as
release the tailgate, and activate the Panic Alarm
from distances up to approximately 66 ft (20 m).
The key fob does not need to be pointed at the
vehicle to activate the system.
NOTE:
In the ON/RUN position, all key fob buttons will
work until the vehicle reaches 2 mph (4 km/h).
The key fob should not be placed next to the
wireless charging pad (if equipped).
Key Fob
In case the ignition switch does not change with
the push of a button, the key fob may have a low or
fully depleted battery. A low key fob battery can be
verified by referring to the instrument cluster,
which will display directions to follow.
In a situation where the battery is low or fully
depleted, a back up method can be used to
operate the ignition switch. Put the nose side of the
key fob (side opposite of the emergency key)
against the START/STOP ignition button and push
to operate the ignition switch.
To Unlock The Doors And Tailgate
Push and release the unlock button on the key fob
once to unlock the driver’s door. Push the unlock
button twice within five seconds to unlock all
doors, the tailgate and the RamBox (if equipped).
1 — LED Indicator
2 — Unlock
3 — Tailgate Release (If Equipped)
4 — Remote Lowering (If Equipped)
5 — Lock
6 — Remote Start
7 — PANIC
8 — Emergency Key
20_DJD2_OM_EN_USC_t.book Page 16
GETTING TO KNOW YOUR VEHICLE 17
The turn signal lights will flash to acknowledge the
unlock signal. The illuminated entry system will
also turn on.
NOTE:
All doors can be programmed to unlock on the first
push of the unlock button. Refer to “Uconnect
Settings” in “Multimedia” for further information.
To Lock The Doors And Tailgate
Push and release the lock button on the key fob to
lock all doors, the tailgate, and the RamBox (if
equipped). The turn signal lights will flash and the
horn will chirp to acknowledge the signal.
Sound Horn With Remote Key Lock —
If Equipped
This feature will cause the horn to chirp when the
doors are locked with the key fob. This feature can
be turned on or turned off through the Uconnect
Settings.
NOTE:
Pushing the lock button on the key fob while you
are in the vehicle will activate the vehicle security
alarm system. Opening a door with the vehicle
security alarm system activated will cause the
alarm to sound. Push the unlock button to deac-
tivate the vehicle security alarm system.
Refer to “Vehicle Security Alarm” in this chapter for
further information.
Using The Panic Alarm
To turn the Panic Alarm feature on or off, push the
Panic button on the key fob. When the Panic Alarm
is activated, the turn signals will flash, the horn will
pulse on and off, and the interior lights will turn on.
The Panic Alarm will stay on for three minutes
unless you turn it off by either pushing the Panic
button a second time or drive the vehicle at a
speed of 15 mph (24 km/h) or greater.
NOTE:
The interior lights will turn off if you place the
ignition in the ACC or ON/RUN position while the
Panic Alarm is activated. However, the exterior
lights and horn will remain on.
You may need to be less than 35 ft (11 m) from
the vehicle when using the key fob to turn off the
Panic Alarm due to the radio frequency noises
emitted by the system.
Replacing The Battery In The Key Fob With
Remote Control
The replacement battery model is one CR2450
battery.
NOTE:
Perchlorate Material — special handling may
apply. See
www.dtsc.ca.gov/hazard-
ouswaste/perchlorate
for further information.
Do not touch the battery terminals that are on
the back housing or the printed circuit board.
1. Remove the emergency key by pushing and
holding the release button located on the side
of the key fob while pulling the emergency key
out with your other hand.
Emergency Key Release
2. Slightly remove the emergency key from the
key fob, approximately 10 mm. The blade of
the emergency key should just become visible.
3. Holding the key fob with the button side facing
down, use the emergency key to pry up the
battery cover until the cover releases from the
key fob housing.
1 — Emergency Key
2 — Release Button
2
20_DJD2_OM_EN_USC_t.book Page 17
18 GETTING TO KNOW YOUR VEHICLE
4. Remove the battery by using the emergency
key to pry the battery out of its housing.
NOTE:
When replacing the battery, ensure the (+) sign on
the battery is facing upward. Avoid touching the
new battery with your fingers. Skin oils may cause
battery deterioration. If you touch a battery, clean
it with rubbing alcohol.
5. Replace the battery by pushing the new battery
down on an angle toward the top edge of the
opening. Then, push down on the remainder of
the battery to lock into place.
Key Fob Battery Replacement
6. To assemble the key fob case, line up the top
edge of the back cover with the top of the fob,
and press the edges into the interlocking
hinges until all edges snap together with no
large visual gaps.
NOTE:
The key fob battery should only be replaced by
qualified technicians. If the battery requires
replacement, see an authorized dealer.
Alternative Back Cover Removal Method:
The back cover of the key fob can also be removed
by inserting the emergency key into the left or right
side open slots, and twisting to pop off the cover.
NOTE:
The key fob battery should only be replaced by
qualified technicians. If the battery requires
replacement, see an authorized dealer.
Programming Additional Key Fobs
Programming the key fob may be performed by an
authorized dealer.
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be repurposed and reprogrammed to
another vehicle.
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC Rules
and with Innovation, Science and Economic
Development Canada license-exempt RSS
standard(s). Operation is subject to the following
two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any interference
received, including interference that may
cause undesired operation.
WARNING!
The integrated key fob contains a coin cell
battery. Do not ingest the battery; there is a
chemical burn hazard. If the coin cell battery is
swallowed, it can cause severe internal burns
in just two hours and can lead to death.
If you think a battery may have been swal-
lowed or placed inside any part of the body,
seek immediate medical attention.
Keep new and used batteries away from chil-
dren. If the battery compartment does not
close securely, stop using the product and
keep it away from children.
20_DJD2_OM_EN_USC_t.book Page 18
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RAM 2500 Owner's manual

Category
Cars
Type
Owner's manual
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